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<!DOCTYPE html><html lang="pt-MZ"><head><meta name="viewport" content="width=device-width"/><title> Início | Vodacom Moçambique</title><meta charSet="UTF-8"/><meta name="description" content="Vodacom Moçambique é uma empresa Moçambicana de telecomunicações móveis, que opera em Moçambique desde 2003; parte do Grupo Vodacom"/><meta name="google-site-verification" content="EuwXJXpffszy4nTcdGFP_-Dta4KRDkfi26iqogU4goc"/><link rel="icon" href="/favicon.ico"/><link rel="canonical" href="https://www.vm.co.mz"/><script type="application/ld+json">{"@context":"https://schema.org","@type":"Corporation","name":"Vodacom Moçambique (VM 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style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003eNa aplicação de chamadas do teu dispositivo digita \u003c/span\u003e\u003ca href=\"tel:*#06#\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003e*#06#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e;\u003c/span\u003e\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003eNas informações do dispositivo, procura por EID xxxxxxxxxxxx;\u003c/span\u003e\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003eCaso tenhas o número de EID, o dispositivo suporta o eSIM.\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003eOnde aderir ao eSIM:\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003eClientes Individuais:\u0026nbsp;\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003ePodem aderir ao eSIM na loja Vodacom mais próxima;\u003c/span\u003e\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003ePodem ligar para a Linha do Cliente \u003c/span\u003e\u003ca href=\"tel:84111\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003e84111\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e.\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003eClientes corporativos:\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003ePodem enviar um email para o endereço: \u003c/span\u003e\u003ca href=\"mailto:empresas@vm.co.mz\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e\u003cstrong\u003eempresas@vm.co.mz\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003e;\u003c/span\u003e\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003ePodem contactar o seu gestor.\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Vodafone, sans-serif;\"\u003eO eSIM e grátis para todos os Clientes Vodacom.\u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"font-family:\u0026quot;Vodafone Rg\u0026quot;,sans-serif;\"\u003eConfira abaixo a lista de dispositivos que suportam o eSIM:\u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cfigure class=\"table\" style=\"width:100%;\"\u003e\u003ctable class=\"ck-table-resized\" style=\"border:2px solid hsl(0, 0%, 90%);\"\u003e\u003ccolgroup\u003e\u003ccol style=\"width:10.74%;\"\u003e\u003ccol style=\"width:89.26%;\"\u003e\u003c/colgroup\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;width:74pt;\"\u003e\u003cstrong\u003eApple iPhone\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);width:961pt;\"\u003eXR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2020), 12 Mini, 12, 12 Pro, 12 Pro Max, 13 mini, 13, 13 Pro, 13 Pro Max, SE (2022), 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max e superiores\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eApple iPad\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eiPad, Ipad Air, iPad Pro (2018 e superiores)\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eApple Watch\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eSeries 3, Series 4, Series 5, Series 6, SE\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eGoogle\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003ePixel 3, Pixel 3a, Pixel 4, Pixel 4a, Pixel 5, Pixel 6, Pixel 6a, Pixel 6 Pro, Pixel 7, Pixel 7 Pro, Pixel 8, Pixel 8 Pro, Pixel Fold\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eHuawei\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eP40, P40 Pro (not including the P40 Pro +), Mate 40 Pro\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eMotorola\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eRazr 2019, Razr 5G, Razr 40, Razr 40 Ultra, Razr+, Edge+, Edge 40, Edge 40 Pro, G52J 5G, G52J 5G Ⅱ, G53J 5G\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eSamsung Galaxy\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eZ Flip, Z Flip 5G, Z Flip3 5G, Z Flip4, Z Flip5 5G, Fold, Z Fold2 5G, Z Fold3 5G, Z Fold4, Z Fold5 5G, S20, S20+ 5g, S20 Ultra, S20 Ultra 5G, S21, S21+ 5G, S21 Ultra 5G, S22, S22+, S22 Ultra, Note 20 Ultra 5G, Note 20, S23, S23+, S23 Ultra\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eRakuten Mobile\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eRakuten Mini, Big-S, Big, Hand, Hand 5G\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eOppo\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eFind N2 Flip, Find X3 Pro, Reno 5 A, Find X5, Find X5 Pro, A55s 5G, Reno 6 Pro 5G\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eSony\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eXperia 10 III Lite, Xperia 10 IV, Xperia 10V,\u0026nbsp; Xperia 1 IV, Xperia 5 IV, Xperia 1 V, Sony Xperia Ace III\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eHonor\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eMagic 4 Pro, Magic 5 Pro, 90\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eXiaomi\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003e12T Pro, 13, 13 Lite, 13 Pro, 13T Pro\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eSharp\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eAquos Sense6s, Aquos sense 7, Aquos sense 7plus, Aquos Wish, Aquos wish 2 SHG08, Aquos wish3, Aquos Sense4 lite, Aquos zero 6, Simple Sumaho6, Aquos R7, Aquos R8, Aquos R8 Pro\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eDOOGEE\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eV30\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eOnePLus\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003e11\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eHAMMER\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eBlade 3, Explorer PRO, Blade 5G\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);height:14.4pt;\"\u003e\u003cstrong\u003eNokia\u003c/strong\u003e\u003c/td\u003e\u003ctd style=\"border:1px solid hsl(0, 0%, 90%);\"\u003eXR21, X30, G60 5G\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e","publish_at":null,"slug":"esim","short_description":"Cartão eSIM | Cartão electrónico em substituição do cartão físico removível","createdAt":"2024-01-08T14:10:32.525Z","updatedAt":"2024-10-08T08:41:44.074Z","publishedAt":"2024-06-12T08:45:09.909Z","locale":"pt-MZ","image":{"data":{"id":1360,"attributes":{"name":"banner_esim_1080x1080.jpg","alternativeText":null,"caption":null,"width":500,"height":888,"formats":{"thumbnail":{"name":"thumbnail_banner_esim_1080x1080.jpg","hash":"thumbnail_banner_esim_1080x1080_4a56b9a787","ext":".jpg","mime":"image/jpeg","path":null,"width":88,"height":156,"size":2.79,"sizeInBytes":2791,"url":"/uploads/thumbnail_banner_esim_1080x1080_4a56b9a787.jpg"},"medium":{"name":"medium_banner_esim_1080x1080.jpg","hash":"medium_banner_esim_1080x1080_4a56b9a787","ext":".jpg","mime":"image/jpeg","path":null,"width":422,"height":750,"size":41.24,"sizeInBytes":41244,"url":"/uploads/medium_banner_esim_1080x1080_4a56b9a787.jpg"},"small":{"name":"small_banner_esim_1080x1080.jpg","hash":"small_banner_esim_1080x1080_4a56b9a787","ext":".jpg","mime":"image/jpeg","path":null,"width":282,"height":500,"size":21.31,"sizeInBytes":21310,"url":"/uploads/small_banner_esim_1080x1080_4a56b9a787.jpg"}},"hash":"banner_esim_1080x1080_4a56b9a787","ext":".jpg","mime":"image/jpeg","size":55.12,"url":"/uploads/banner_esim_1080x1080_4a56b9a787.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2024-05-03T21:36:29.951Z","updatedAt":"2024-06-26T12:32:13.852Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":13,"attributes":{"priority":2,"name":"Recuperar Puk","long_description":"\u003cp\u003ePara recuperar o PUK siga com os passos a seguir:\u003c/p\u003e\u003cul\u003e\u003cli\u003eDigita \u003ca href=\"tel:*111#\"\u003e\u003cspan style=\"color:hsl(0, 75%, 60%);\"\u003e\u003cstrong\u003e*111#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e OK,\u003c/li\u003e\u003cli\u003eescolhe a opção - Minha conta,\u003c/li\u003e\u003cli\u003edepois a opção - Pedido de PUK e\u003c/li\u003e\u003cli\u003eintroduz o número em questão.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eOu\u003c/p\u003e\u003cp\u003eEnvia uma \u003ca href=\"sms://84877?\u0026amp;body=PUK 84XXXXXXX\"\u003e\u003cspan style=\"color:hsl(0, 75%, 60%);\"\u003e\u003cstrong\u003eSMS para 84877 com PUK ESPAÇO o número 84/85\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e que queres recuperar.\u003c/p\u003e","publish_at":"2023-03-29T22:00:00.000Z","slug":"recuperar-puk","short_description":"Agora podes ter o teu PUK através do menu *111#","createdAt":"2023-03-28T13:58:46.813Z","updatedAt":"2024-06-26T12:42:20.051Z","publishedAt":"2023-03-28T14:02:06.286Z","locale":"pt-MZ","image":{"data":{"id":899,"attributes":{"name":"Recuperar PUK CARD.png","alternativeText":"Recuperar PUK","caption":null,"width":500,"height":888,"formats":{"thumbnail":{"name":"thumbnail_Recuperar PUK CARD.png","hash":"thumbnail_Microsoft_Teams_image_6_34b84891c7","ext":".png","mime":"image/jpeg","path":null,"width":88,"height":156,"size":2.67,"sizeInBytes":2671,"url":"/uploads/thumbnail_Microsoft_Teams_image_6_34b84891c7.png"},"medium":{"name":"medium_Recuperar PUK CARD.png","hash":"medium_Microsoft_Teams_image_6_34b84891c7","ext":".png","mime":"image/jpeg","path":null,"width":422,"height":750,"size":28.35,"sizeInBytes":28346,"url":"/uploads/medium_Microsoft_Teams_image_6_34b84891c7.png"},"small":{"name":"small_Recuperar PUK CARD.png","hash":"small_Microsoft_Teams_image_6_34b84891c7","ext":".png","mime":"image/jpeg","path":null,"width":282,"height":500,"size":15.62,"sizeInBytes":15622,"url":"/uploads/small_Microsoft_Teams_image_6_34b84891c7.png"}},"hash":"Microsoft_Teams_image_6_34b84891c7","ext":".png","mime":"image/jpeg","size":38.29,"url":"/uploads/Microsoft_Teams_image_6_34b84891c7.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-05-30T12:29:05.375Z","updatedAt":"2024-06-26T12:42:18.485Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":20,"attributes":{"priority":2,"name":"Extrato M-Pesa ","long_description":"\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003eÉ possível ter o seu extrato de movimentos do seu M-Pesa a partir do *150# e usado o app Meu M-Pesa que poderá descarregar na Google Play e Apple Store.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e\u003cstrong\u003eComo ter o extrato pelo *150#\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e1º Digite *150#\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e2º Seleccione Minha conta\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e3º Opção Consulta\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e4º Opção Extracto\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e5º Escolher o período (de 1 mês até 6 meses)\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003eSe o e-mail apresentado estiver correcto e só confirmar caso não esteja correcto seleccione a opção Alterar o e-mail e introduza o e-mail correcto.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif;\"\u003e\u003cstrong\u003eComo ter o extrato pelo Meu 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Internet\u003c/li\u003e\u003cli\u003e8. Serviços de internet\u003c/li\u003e\u003cli\u003e2. Transferir Megas\u003c/li\u003e\u003c/ul\u003e\u003cp\u003ePor fim digitar quantos megabytes pretendes transferir e o número do destinatário.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003ePara transferir os \u003ci\u003emegas\u003c/i\u003e via App \u003ca href=\"https://onelink.to/xanf67\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003eMeu M-Pesa\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e:\u003c/p\u003e\u003cul\u003e\u003cli\u003eAceder ao Meu Vodacom\u003c/li\u003e\u003cli\u003eEscolher a opção transferir\u003c/li\u003e\u003cli\u003eSeleccionar Dados\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch3\u003e\u003cstrong\u003eTermos e Condições\u003c/strong\u003e\u003c/h3\u003e\u003cul\u003e\u003cli\u003eO cliente poderá transferir um valor mínimo de \u003cstrong\u003e100MB\u003c/strong\u003e\u003c/li\u003e\u003cli\u003eO cliente poderá transferir um valor máximo de \u003cstrong\u003e10GB\u003c/strong\u003e (10 240 MB)\u0026nbsp;\u003c/li\u003e\u003cli\u003eO cliente poderá executar até \u003cstrong\u003e10\u003c/strong\u003e transferências de dados diariamente\u003c/li\u003e\u003cli\u003eO cliente poderá transferir megas mensais\u003c/li\u003e\u003cli\u003eO receptor dos megas, caso possua megas com validade mensal, irá acumular os megas recebidos aos seus megas mensais existentes. Caso o receptor não tenha megas mensais activos, estes megas recebidos terão validade diária\u003c/li\u003e\u003c/ul\u003e","publish_at":"2023-07-17T22:01:00.000Z","slug":"transferencia-de-megabytes","short_description":"Já é possível enviar Megabytes com qualquer número 84 ou 85 ","createdAt":"2023-07-18T12:57:33.426Z","updatedAt":"2024-11-06T09:59:43.051Z","publishedAt":"2023-07-18T12:57:35.873Z","locale":"pt-MZ","image":{"data":{"id":1190,"attributes":{"name":"roaming card.png","alternativeText":null,"caption":null,"width":900,"height":1600,"formats":{"thumbnail":{"name":"thumbnail_MicrosoftTeams-image (21).png","hash":"thumbnail_Microsoft_Teams_image_21_a7e0b182e2","ext":".png","mime":"image/png","path":null,"width":87,"height":156,"size":3.46,"url":"/uploads/thumbnail_Microsoft_Teams_image_21_a7e0b182e2.png"},"large":{"name":"large_MicrosoftTeams-image (21).png","hash":"large_Microsoft_Teams_image_21_a7e0b182e2","ext":".png","mime":"image/png","path":null,"width":563,"height":1000,"size":72.1,"url":"/uploads/large_Microsoft_Teams_image_21_a7e0b182e2.png"},"medium":{"name":"medium_MicrosoftTeams-image (21).png","hash":"medium_Microsoft_Teams_image_21_a7e0b182e2","ext":".png","mime":"image/png","path":null,"width":422,"height":750,"size":47.49,"url":"/uploads/medium_Microsoft_Teams_image_21_a7e0b182e2.png"},"small":{"name":"small_MicrosoftTeams-image (21).png","hash":"small_Microsoft_Teams_image_21_a7e0b182e2","ext":".png","mime":"image/png","path":null,"width":281,"height":500,"size":25.73,"url":"/uploads/small_Microsoft_Teams_image_21_a7e0b182e2.png"}},"hash":"Microsoft_Teams_image_21_a7e0b182e2","ext":".png","mime":"image/png","size":135.52,"url":"/uploads/Microsoft_Teams_image_21_a7e0b182e2.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-07-18T12:56:36.923Z","updatedAt":"2024-11-18T08:01:45.638Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":39,"attributes":{"priority":50,"name":"Recargas ","long_description":"\u003cp style=\"text-align:justify;\"\u003eAs recargas são um recurso que permite adicionar saldo a sua conta; através do qual podes fazer chamadas, navegar na internet, enviar mensagens, pagar serviços na rede Vodacom bem como comprar diferentes \u003ca href=\"/ofertas\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003eofertas\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cstrong\u003eComo Recarregar\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eTendo o código da recarga, poderá fazer a recarga através de:\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e* 100 * 01 * codigo_da_recarga #\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eTipos de recargas\u003c/strong\u003e\u003c/h4\u003e\u003cp style=\"text-align:justify;\"\u003eAs recargas podem ser físicas ou digitais e podem ser adquiridas nas lojas Vodacom, nos agentes autorizados ou em plataformas como ATMs, Serviços de Internet Banking, M-Pesa ou Conta Móvel.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"voucher","short_description":"Adicione saldo a sua conta através de recargas fisicas ou electrónicas.","createdAt":"2023-07-25T14:25:06.617Z","updatedAt":"2024-05-03T21:40:37.109Z","publishedAt":"2023-07-25T14:25:09.508Z","locale":"pt-MZ","image":{"data":{"id":898,"attributes":{"name":"Recuperar recarga danificada CARD.png","alternativeText":"Recuperar recarga danificada","caption":null,"width":500,"height":888,"formats":{"thumbnail":{"name":"thumbnail_Recuperar recarga danificada CARD.png","hash":"thumbnail_Microsoft_Teams_image_5_3137805cd0","ext":".png","mime":"image/jpeg","path":null,"width":88,"height":156,"size":2.54,"sizeInBytes":2543,"url":"/uploads/thumbnail_Microsoft_Teams_image_5_3137805cd0.png"},"medium":{"name":"medium_Recuperar recarga danificada CARD.png","hash":"medium_Microsoft_Teams_image_5_3137805cd0","ext":".png","mime":"image/jpeg","path":null,"width":422,"height":750,"size":43.47,"sizeInBytes":43467,"url":"/uploads/medium_Microsoft_Teams_image_5_3137805cd0.png"},"small":{"name":"small_Recuperar recarga danificada CARD.png","hash":"small_Microsoft_Teams_image_5_3137805cd0","ext":".png","mime":"image/jpeg","path":null,"width":282,"height":500,"size":23.27,"sizeInBytes":23266,"url":"/uploads/small_Microsoft_Teams_image_5_3137805cd0.png"}},"hash":"Microsoft_Teams_image_5_3137805cd0","ext":".png","mime":"image/jpeg","size":55.63,"url":"/uploads/Microsoft_Teams_image_5_3137805cd0.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-05-30T12:25:40.342Z","updatedAt":"2024-06-26T12:41:48.710Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":71,"attributes":{"priority":50,"name":"Notificações de Chamada Perdida","long_description":"\u003cp style=\"text-align:justify;\"\u003eO Serviço de Notificação de Chamada Perdida e alerta de disponibilidade trata-se de um serviço que permite receber notificações por SMS sempre que alguém entre em contacto e não consiga (número desligado ou indisponível).\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eNeste caso quando o número fica disponível ambos recebem notificações, um alerta, um \u003cstrong\u003ealerta de chamada\u003c/strong\u003e para quem estava com o número indisponível e um \u003cstrong\u003ealerta de disponibilidade\u003c/strong\u003e para quem ligou.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eVantagens\u003c/strong\u003e\u003c/h4\u003e\u003cul\u003e\u003cli style=\"text-align:justify;\"\u003eEstar informado sobre as chamadas perdidas\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003eSaber quem ligou, permitindo retornar a chamada quando estiver disponível\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eQuem pode fazer uso?\u003c/strong\u003e\u003c/h4\u003e\u003cp style=\"text-align:justify;\"\u003eTodos os Clientes da Vodacom.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eQuanto Custa?\u003c/strong\u003e\u003c/h4\u003e\u003cp style=\"text-align:justify;\"\u003eO Cliente não terá nenhum custo adicional para a activação deste serviço de Notificação de chamada perdida e alerta de disponibilidade.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eComo activar?\u003c/strong\u003e\u003c/h4\u003e\u003cul\u003e\u003cli style=\"text-align:justify;\"\u003eDigita o \u003ca href=\"tel:*111#\"\u003e\u003cspan style=\"color:hsl(0, 75%, 60%);\"\u003e\u003cstrong\u003e*111#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003eSeleccionar a opção 10. Meu VM\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003eSeleccionar a opção 10. Notificações de Chamada Perdida e Alerta de Disponibilidade\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4 style=\"text-align:justify;\"\u003e\u003cstrong\u003eTermos e Condições\u003c/strong\u003e\u003c/h4\u003e\u003cul\u003e\u003cli style=\"text-align:justify;\"\u003eEste serviço não tem nenhum custo extra para o Cliente\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003eO Cliente pode activar e desactivar quantas vezes quiser\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003eO Cliente logo que tiver o número disponível recebe um alerta (SMS) informando quem o tentou contactar quando estava indisponível.\u003c/li\u003e\u003cli style=\"text-align:justify;\"\u003ePara o Cliente que contactou, recebe um alerta (SMS), informando da disponibilidade do número para voltar a ligar.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"notificacoes-de-chamada-perdida","short_description":"Recebe alertas sempre que perderes chamadas","createdAt":"2024-03-18T14:51:39.715Z","updatedAt":"2024-03-18T15:04:05.679Z","publishedAt":"2024-03-18T14:51:41.950Z","locale":"pt-MZ","image":{"data":{"id":901,"attributes":{"name":"Extracto M-Pesa CARD.png","alternativeText":"Extracto M-Pesa","caption":null,"width":500,"height":888,"formats":{"thumbnail":{"name":"thumbnail_Extracto M-Pesa CARD.png","hash":"thumbnail_Microsoft_Teams_image_8_cadc600a6b","ext":".png","mime":"image/jpeg","path":null,"width":88,"height":156,"size":2.07,"sizeInBytes":2073,"url":"/uploads/thumbnail_Microsoft_Teams_image_8_cadc600a6b.png"},"medium":{"name":"medium_Extracto M-Pesa CARD.png","hash":"medium_Microsoft_Teams_image_8_cadc600a6b","ext":".png","mime":"image/jpeg","path":null,"width":422,"height":750,"size":12.66,"sizeInBytes":12658,"url":"/uploads/medium_Microsoft_Teams_image_8_cadc600a6b.png"},"small":{"name":"small_Extracto M-Pesa CARD.png","hash":"small_Microsoft_Teams_image_8_cadc600a6b","ext":".png","mime":"image/jpeg","path":null,"width":282,"height":500,"size":7.77,"sizeInBytes":7774,"url":"/uploads/small_Microsoft_Teams_image_8_cadc600a6b.png"}},"hash":"Microsoft_Teams_image_8_cadc600a6b","ext":".png","mime":"image/jpeg","size":15.4,"url":"/uploads/Microsoft_Teams_image_8_cadc600a6b.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-05-30T13:59:16.346Z","updatedAt":"2024-06-26T12:33:12.847Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":75,"attributes":{"priority":50,"name":"Solicitar dados pessoais","long_description":"\u003cp style=\"text-align:justify;\"\u003eAo abrigo do Artigo 63 e seguintes da Lei n° 3/2017 de 9 de Janeiro (“Lei das Transações Electrónicas”), o Cliente tem a prerrogativa de solicitar detalhes sobre a informação ou dados pessoais em posse da Vodafone M-Pesa, no âmbito da prestação dos serviços de telefonia móvel, e saber como estes têm sido usados ou divulgados, nos últimos 12 (doze) meses.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003ePodes solicitar os teus dados pessoais guardados pela Vodacom, a sua alteração ou eliminação, bastando para tal, preencher um formulário abaixo com o tipo de dados que pretende obter cópia e anexar um documento de identificação válido e submeter numa loja Vodacom.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003ePara dados Pessoais relativos ou teu número 84/85\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_DSR_GSM_PT_2024_1_1_c5ce6c59ff.pdf\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003eFormulário Sobre Dados Pessoais – Vodacom\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003ePara dados pessoais relativos a tua conta M-Pesa\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulaio_DSR_PT_2024_final_version_17_04_2024_1_ce85912bdf.pdf\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003eFormulário \u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_DSR_GSM_PT_2024_1_1_c5ce6c59ff.pdf\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003eSobre Dados Pessoais –\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulaio_DSR_PT_2024_final_version_17_04_2024_1_ce85912bdf.pdf\"\u003e\u003cspan style=\"color:hsl(0,75%,60%);\"\u003e\u003cstrong\u003e M-Pesa\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"solicitar-dados-pessoais","short_description":"Solicita os teus dados pessoais guardados pela Vodacom","createdAt":"2024-08-02T10:21:57.419Z","updatedAt":"2024-08-06T14:41:00.471Z","publishedAt":"2024-08-02T10:25:38.771Z","locale":"pt-MZ","image":{"data":{"id":941,"attributes":{"name":"Extracto M-Pesa Card.png","alternativeText":"Extracto M-Pesa","caption":null,"width":500,"height":888,"formats":{"thumbnail":{"name":"thumbnail_Extracto M-Pesa Card.png","hash":"thumbnail_website_extracto_M_Pesa_40f3a19c52","ext":".png","mime":"image/jpeg","path":null,"width":88,"height":156,"size":2.49,"sizeInBytes":2486,"url":"/uploads/thumbnail_website_extracto_M_Pesa_40f3a19c52.png"},"medium":{"name":"medium_Extracto M-Pesa Card.png","hash":"medium_website_extracto_M_Pesa_40f3a19c52","ext":".png","mime":"image/jpeg","path":null,"width":422,"height":750,"size":31.66,"sizeInBytes":31663,"url":"/uploads/medium_website_extracto_M_Pesa_40f3a19c52.png"},"small":{"name":"small_Extracto M-Pesa Card.png","hash":"small_website_extracto_M_Pesa_40f3a19c52","ext":".png","mime":"image/jpeg","path":null,"width":282,"height":500,"size":17.77,"sizeInBytes":17772,"url":"/uploads/small_website_extracto_M_Pesa_40f3a19c52.png"}},"hash":"website_extracto_M_Pesa_40f3a19c52","ext":".png","mime":"image/jpeg","size":39.78,"url":"/uploads/website_extracto_M_Pesa_40f3a19c52.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:28.362Z","updatedAt":"2024-06-26T12:32:53.225Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":78,"attributes":{"priority":50,"name":"Registo de Cartões SIM","long_description":"\u003cp style=\"text-align:justify;\"\u003eO registo de cartões SIM Pré-Pago é obrigatório por lei para todos os Clientes usuários de números 84/85. O Cliente pode adquirir um cartão SIM nas \u003cstrong\u003eLojas Vodacom\u003c/strong\u003e, \u003cstrong\u003eLojas parceiras\u003c/strong\u003e e \u003cstrong\u003eRevendedores de Rua\u003c/strong\u003e, com a finalidade de utilizá-lo, tanto para o serviço de voz, assim como para o serviço de dados.\u0026nbsp; O Cliente pode registar o cartão SIM no local onde o tiver adquirido. Caso não tenha possibilidade para efectuar o registo no local da aquisição, o Cliente pode recorrer posteriormente a uma loja ou revendedor de rua autorizado para efectuar o registo do número.\u003cbr\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eDe acordo com o decreto n° 13/2023 de 11 de Abril, a obrigatoriedade do registo dos subscritores é para todos os cidadãos nacionais e estrangeiros que tenham idade igual ou superior a \u003cstrong\u003e21 anos\u003c/strong\u003e e com um documento válido para o efeito.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cstrong\u003eNota\u003c/strong\u003e: Após o registo de um número novo, o Cliente tem até 15 dias para inserir o cartão registado no telemóvel de modo a activá-lo e proceder-se à validação do número atribuído. Caso contrário o registo é invalidado.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cbr\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRegisto de menores de 21 anos\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003eOs subscritores com idade inferior a 21 anos e maiores de 16 anos são permitidos os seus registos de acordo com o artigo 22 do Decreto, no entanto há que assegurar os seguintes aspectos:\u0026nbsp;\u003cbr\u003e\u0026nbsp; \u0026nbsp; a) O registo só é permitido se consentido por um subscritor maior de idade (maior ou igual a 21 anos) e com registo activo;\u0026nbsp;\u003cbr\u003e\u0026nbsp; b) A autorização é feita presencialmente, e o subscritor maior disponibiliza os seus dados de registo (NUTEL) e validados conforme os procedimentos de validação previstos no presente documento;\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp; c) O registo do subscritor menor deve estar associado ao NUTEL do registo do subscritor maior que autoriza.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp; d) Os subscritores maiores que aceitam as autorizações, somente podem autorizar no máximo 5 registos para Clientes sem idade de registo.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para registo de números individuais\u0026nbsp;\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003ePor forma a registar um número 84/85 como número pessoal, o cliente deverá obedecer aos seguintes requisitos:\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;a) Ser cidadão nacional ou estrangeiro com idade igual ou superior a 21 anos;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;b) Ter documento de identificação válido e com validade em dia; documentos aceites: Bilhete de Identidade; Passaporte; Carta de condução; Documento de Identificação e Residência para estrageiros (Dire); Cartão de eleitor do último recenseamento eleitoral; Identificação de refugiado; Cartão de combatente; Cédula Militar; Cartão de exilado politico; Cartão do INAS;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;c) Não exceder ao limite de até 5 registos por subscritor;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;d) \u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido, em formato físico ou digital com apoio dos agentes autorizados.\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para registo de números de empresas Privadas\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003ePor forma a registar um número 84/85 de uma empresa privada, o cliente deverá obedecer aos seguintes requisitos:\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;a) \u0026nbsp;\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido com carimbo da Empresa e assinatura do representante;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;b) Documento de identificação do representante legal da empresa;\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;c) Carta a solicitar o registo do número (em papel timbrado, assinada e carimbada);\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;d) Certidão de registo da Empresa;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;e) NUIT;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;f) Alvará;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;g) Contrato de sociedade ou certidão de escritura Pública da constituição ou Boletim da República.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para registo de números de Instituições do Estado\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003ePor forma a registar um número 84/85 de uma instituição do Estado, o cliente deverá obedecer aos seguintes requisitos:\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;a) \u0026nbsp;\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido com carimbo da Instituição e assinatura do representante;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;b) Documento de identificação do representante legal da Instituição, válido para o registo;\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;c) Carta a solicitar o registo do número (em papel timbrado, assinada e carimbada);\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;d) NUIT;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;e) Despacho do Ministério consoante a actividade exercida pela Instituição (os Ministérios têm Estatuto de criação de cada Ministério).\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para registo de números de Organizações Não Governamentais (ONGs), Embaixadas e Associações\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003ePor forma a registar um número 84/85 de uma ONG, o cliente deverá obedecer aos seguintes requisitos:\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;a) \u0026nbsp;\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido com carimbo da Organização e assinatura do representante;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;b) Documento de identificação do representante legal da organização, válido para o registo;\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;c) Carta a solicitar o registo do número (em papel timbrado, assinada e carimbada);\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;d) NUIT;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;e) Despacho do gabinete do Ministério, consoante a actividade exercida pela organização.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para registo de números de Sociedades Unipessoais\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003ePor forma a registar um número 84/85 de uma Sociedade Unipessoal, o cliente deverá obedecer aos seguintes requisitos:\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;a) \u0026nbsp;\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido com carimbo da empresa e assinatura do representante;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;b) Documento de identificação do representante legal da empresa, válido para o registo;\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;c) Carta a solicitar o registo do número (em papel timbrado, assinada e carimbada);\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;d) Alvará;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;e) Contracto de sociedade ou certidão de escritura Pública da constituição ou Boletim da República.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;f) Certidão de registo da Empresa; e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp; \u0026nbsp;g) NUIT.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"registo-de-cartoes-sim","short_description":"O registo de cartões SIM 84/85","createdAt":"2024-11-15T13:52:25.016Z","updatedAt":"2024-11-18T12:20:34.842Z","publishedAt":"2024-11-15T14:15:09.516Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":79,"attributes":{"priority":50,"name":"Actualização de Registo e Trespasse","long_description":"\u003cp style=\"text-align:justify;\"\u003eA actualização de dados de registo é um processo que permite ao Cliente solicitar a troca de dados de registo de um número. A actualização de dados pode ser realizada numa loja Vodacom ou com um agente de rua autorizado.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eO processo de actualização de registo pode ser feito por via de alteração de dados ou trespasse.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003e\u0026nbsp; \u0026nbsp;1. Alteração de dados\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eTrata-se do processo em que o Cliente utilizador do número não reconhece o Cliente que fez o registo do número ou identifica alguma anomalia na informação registada.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e1.1. \u0026nbsp;Actualização do Registo - Individuais (Dados desconhecido)\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003eDocumento de Identificação válido para o registo;\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido;\u003c/li\u003e\u003cli\u003eIdade não inferior a 16 anos.\u003c/li\u003e\u003c/ul\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/h3\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e1.2. Actualização do Registo - Individuais (Dados incorrectos)\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003eSolicitar o preenchimento de \u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003eformulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e se aplicável (se a informação do formulário for diferente)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e1.3. Actualização do Registo - Falecidos\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003eCertidão de Óbito;\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido com os dados do novo subscritor;\u003c/li\u003e\u003cli\u003eDocumento de Identificação do novo subscritor;\u003c/li\u003e\u003cli\u003eDeclaração de Herdeiros;\u003c/li\u003e\u003cli\u003eCarta de pedido de alteração de dados com assinatura dos Herdeiros.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eNota\u003c/strong\u003e: A carta deve ser acompanhada pelos documentos dos assinantes\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch3 style=\"text-align:justify;\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003e\u0026nbsp; \u0026nbsp;2. Trespasse\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp style=\"text-align:justify;\"\u003eConsiste na formalização da alteração dos dados do registo do número por parte do Cliente utilizador a favor de outro Cliente, mediante a apresentação da carta de trespasse e do seu documento.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e2.1. Trespasse de Individual para Individual\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido pelo novo subscritor;\u003c/li\u003e\u003cli\u003eCarta de trespasse;\u003c/li\u003e\u003cli\u003eDocumento de Identificação do antigo e novo subscritor.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e2.2. Trespasse de Empresa para Cliente Individual\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003eCarta de cedência (em papel timbrado, assinada e carimbada);\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://website-api.vm.co.mz/uploads/Formulario_de_registo_1_bb8b4bb8cc.pdf\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003eFormulário de registo\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e devidamente preenchido pelo novo subscritor;\u003c/li\u003e\u003cli\u003eDocumento de Identificação do representante da empresa e do novo subscritor.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cbr\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003e2.3. Trespasse de Cliente Individual para Empresa\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eRequisitos:\u003c/p\u003e\u003cul\u003e\u003cli\u003eCarta de Cedência;\u003c/li\u003e\u003cli\u003eDocumento de Identificação do antigo subscritor.\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cstrong\u003eNota\u003c/strong\u003e: A Empresa deve reunir toda a documentação necessária para o registo Empresa.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"actualizacao-de-registo-e-trespasse","short_description":"Procedimento para actualização de dados de registo do número ou Trespasse do número","createdAt":"2024-11-18T12:54:54.062Z","updatedAt":"2024-11-18T22:44:21.733Z","publishedAt":"2024-11-18T22:44:21.722Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":80,"attributes":{"priority":50,"name":"Cancelamento de número","long_description":"\u003cp\u003eUm subscritor pode ter até 5 números registados em seu nome. Pode, também, por alguma eventualidade, solicitar o cancelamento de números mediante a apresentação de comprovativo de autoridade sobre o número e responder correctamente as perguntas efectuadas pelo agente de suporte nas lojas Vodacom.\u003c/p\u003e\u003cp\u003ePara tal o cliente deverá ter consigo um documento de identificação válido.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"cancelamento-de-numero","short_description":"Podes cancelar um número registado em teu nome e eliminação dos teus dados","createdAt":"2024-11-19T09:58:36.305Z","updatedAt":"2024-11-19T13:21:24.074Z","publishedAt":"2024-11-19T13:21:24.064Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":81,"attributes":{"priority":50,"name":"Recuperação de Número: SIM SWAP","long_description":"\u003cp\u003eO SIM SWAP é um processo através do qual o cliente pode activar um novo cartão SIM fisico ou digital (eSIM) com o número previamente activado em outro cartão. Útil em casos de recuperação de número por perda, destruição ou roubo do mesmo. Como resultado desta acção, o cartão previamente activado com o número deixa de estar funcional, passando apenas o novo cartão a estar activo na rede.\u0026nbsp;\u003c/p\u003e\u003cp\u003eO SIM SWAP pode ser feito nas lojas Vodacom e em agentes de rua autorizados.\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003eComo consequência da activação do número em outro cartão, algumas operações passam a estar temporariamente indisponíveis :\u003c/p\u003e\u003cul\u003e\u003cli\u003eOs códigos USSD só estarão disponíveis após 10 minutos; e\u0026nbsp;\u003c/li\u003e\u003cli\u003eSó poderá usar os serviços M-Pesa após 48horas, a partir da hora da recuperação do número\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch3\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eRequisitos para recuperação de Número\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003ch4\u003e\u003cspan style=\"font-size:17px;\"\u003e\u003cstrong\u003ePara Proprietário do Número (Pré-pago ou Pós-pago)\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003ea) Documento de Identificação válido.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cstrong\u003ePara Clientes Credenciados (Pré-pago ou Pós-pago Individual)\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003ea) Credencial Autenticada;\u003cbr\u003eb) Cópia do Documento do Proprietário Autenticada;\u003cbr\u003ec) Cópia do Documento do Credenciado Autenticada;\u003cbr\u003e\u003cstrong\u003eNota\u003c/strong\u003e: Se tiver documentos originais não precisa trazer cópias autenticadas.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cstrong\u003ePara Clientes Empresa\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003ea) Credencial da Empresa (carimbada e assinada pelo Representante da Empresa);\u003cbr\u003eb) Cópia do documento do Credenciado autenticada;\u003cbr\u003ec) Cópia do documento do Representante da Empresa autenticada;\u003cbr\u003e\u003cstrong\u003eNota\u003c/strong\u003e: Se tiver documentos originais não precisa trazer cópias autenticadas.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cstrong\u003ePara Clientes com Números de Falecidos sem conta M-pesa\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eSó poderá submeter o pedido de SIM SWAP após a alteração do Registo.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003ch4\u003e\u003cstrong\u003ePara Clientes com Números de Falecidos com conta M-pesa\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eSó poderá submeter o pedido de SIM SWAP após a alteração do Registo.\u003cbr\u003eSolicitar a reciclagem, criação de uma nova conta com os dados do novo subscritor.\u003cbr\u003eA alocação dos valores deverá seguir os trámites Judiciais conforme rege a Lei.\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"recuperacao-de-numero:-sim-swap","short_description":"Agora podes recuperar o teu número 84/85 através de um agente de rua autorizado","createdAt":"2024-11-19T14:05:03.435Z","updatedAt":"2024-11-22T06:17:10.702Z","publishedAt":"2024-11-19T14:05:05.270Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":82,"attributes":{"priority":50,"name":"Barramento de Chamadas e Mensagens","long_description":"\u003cp\u003eO barramento de serviço (chamadas ou mensagens) é uma funcionalidade que permite ao Cliente barrar o envio ou recebimento de chamadas ou SMS's no seu número. A activação do barramento é possível através de um código USSD, a ser digitado no campo de chamadas, que varia dependendo do serviço a barrar como ilustra a tabela abaixo.\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003eA reversão do barrramento ou desbarramento, consiste em cancelar o barramento de tal forma que possa voltar ao modo normal onde pode receber/enviar mensagens ou chamadas. \u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cfigure class=\"table\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eServiço\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eBarramento\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eDesbaramento\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eChamadas a efectuar\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:*33*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e*33*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:#33*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#33*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eChamadas a receber\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:*35*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e*35*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:#35*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#35*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eChamadas internacionais\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:*331*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e*331*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:#331*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#331*senha#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eMensagens a enviar\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:*33*0000*16#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e*33*senha*16#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:#33*0000*16#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#33*senha*16#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eMensagens a receber\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:*35*0000*16#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e*35*senha*16#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:#35*0000*16#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#35*senha*16#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eNota\u003c/strong\u003e: \u0026nbsp;O barramento de serviço, exige que seja introduzida a \u003cstrong\u003esenha \u003c/strong\u003edefinida para autorizar essa acção, por defeito a senha é \u003cstrong\u003e0000\u003c/strong\u003e, podendo ser alterada para outra desejada, bastando para tal discar \u003cstrong\u003e**03*330*senhaAntiga*novaSenha*novaSenha#\u003c/strong\u003e.\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003ePara cancelar todos os barramentos, pode discar o código \u003ca href=\"tel:#330*0000#\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e#330*0000#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003ePara saber mais sobre desvio de chamadas, \u003ca href=\"/artigo/desvio-de-chamadas\"\u003e\u003cspan style=\"color:hsl(0,100%,45%);\"\u003e\u003cstrong\u003e\u003cu\u003eclique aqui\u003c/u\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"barramento-de-chamadas-e-mensagens","short_description":"Barramento/ Desbarramento de chamadas e SMS's","createdAt":"2024-11-20T14:13:58.449Z","updatedAt":"2024-11-20T15:07:56.544Z","publishedAt":"2024-11-20T14:23:41.430Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}},{"id":83,"attributes":{"priority":50,"name":"Desvio de Chamadas","long_description":"\u003cp style=\"text-align:justify;\"\u003eO Desvio de chamadas é um serviço que possibilita a transferência de chamadas destinadas a um certo número para um outro número de forma automática.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003ePara usar este serviço, o Cliente deverá definir uma ou mais condições dentro das quais as chamadas serão desviadas, são elas: Linha Ocupada, Fora de Rede, Não atende, Incondicional e Todas as condições excepto incondicional. A activação pode ser feita discando um código USSD, consoante a \u003cstrong\u003econdição \u003c/strong\u003ede desvio a ser aplicada, e o \u003cstrong\u003enúmero \u003c/strong\u003epara o qual as chamadas deverão ser desviadas, como ilustra a tabela abaixo.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cfigure class=\"table\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eCondição\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003cspan style=\"font-size:19px;\"\u003e\u003cstrong\u003eCódigo\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eNão atende\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**61*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**61*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eFora de rede\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**62*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**62*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eLinha ocupada\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**67*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**67*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eIncodicional\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**21*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**21*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eTodas as Condições\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**002*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**002*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003eTodas as Condições excepto incondicional\u003c/td\u003e\u003ctd style=\"border:2px solid hsl(0, 0%, 60%);\"\u003e\u003ca href=\"tel:**004*840000000#\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e**004*numero#\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eO serviço de desvio de chamadas pode também ser activado através das definições de chamadas do telemóvel. Nos casos em que a activação é feita através deste recurso, o cancelamento apenas pode ser feito pelo mesmo mecanismo, isto é, recorrendo as definições de chamadas do telemóvel.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eA activação deste serviço é grátis. O cliente pode activar o desvio de chamadas para qualquer número nacional, internacional ou até mesmo para um número inexistente.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003eA cobrança por chamadas desviadas ocorre em dois números. No número do remetente e no número que tivver o serviço de desvios activo. \u0026nbsp;Por exemplo, se o Cliente A liga para o Cliente B, e este por sua vez, tiver o serviço de desvio de chamadas activo, ambos serão cobrados: o cliente A pela chamada efectuada e o cliente B pela chamada desviada. Desta forma, esta chamada só terá sucesso se o cliente B tiver saldo na sua conta principal, para custear o desvio.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003ePara saber mais sobre barramento de chamadas e mensagens, \u003ca href=\"/artigo/barramento-de-chamadas-e-mensagens\"\u003e\u003cspan style=\"color:hsl( 0, 100%, 45% );\"\u003e\u003cstrong\u003e\u003cu\u003eclique aqui\u003c/u\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"desvio-de-chamadas","short_description":"Desvio de chamadas | Não precisa mais perder chamadas","createdAt":"2024-11-20T14:30:23.974Z","updatedAt":"2024-11-20T15:06:38.851Z","publishedAt":"2024-11-20T15:06:38.834Z","locale":"pt-MZ","image":{"data":{"id":942,"attributes":{"name":"Extract MPesa Banner.png","alternativeText":"Extracto M-Pesa","caption":null,"width":2802,"height":1111,"formats":{"thumbnail":{"name":"thumbnail_Extract MPesa Banner.png","hash":"thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":245,"height":97,"size":20.26,"url":"/uploads/thumbnail_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"small":{"name":"small_Extract MPesa Banner.png","hash":"small_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":500,"height":198,"size":54.8,"url":"/uploads/small_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"medium":{"name":"medium_Extract MPesa Banner.png","hash":"medium_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":750,"height":297,"size":100.82,"url":"/uploads/medium_website_PIN_M_Pesa_banner_26fdd41a3d.png"},"large":{"name":"large_Extract MPesa Banner.png","hash":"large_website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","path":null,"width":1000,"height":397,"size":157.49,"url":"/uploads/large_website_PIN_M_Pesa_banner_26fdd41a3d.png"}},"hash":"website_PIN_M_Pesa_banner_26fdd41a3d","ext":".png","mime":"image/png","size":151.22,"url":"/uploads/website_PIN_M_Pesa_banner_26fdd41a3d.png","previewUrl":null,"provider":"local","provider_metadata":null,"createdAt":"2023-06-05T12:28:52.651Z","updatedAt":"2023-06-15T14:47:35.458Z"}}},"article_categories":{"data":[{"id":7,"attributes":{"name":"Guiões de apoio ao cliente","slug":"self-services","createdAt":"2022-02-04T10:38:44.497Z","updatedAt":"2023-05-03T10:14:11.970Z","publishedAt":"2022-02-04T10:38:45.801Z"}}]}}}],"meta":{"pagination":{"page":1,"pageSize":25,"pageCount":1,"total":18}}},"labels":{"data":{"id":3,"attributes":{"data":{"desc_shops":"Encontre a loja mais próxima de si, onde poderá ter acesso aos nossos serviços. Comprar telemóveis, recargas, registar número e todo outro tipo de assistência.","desc_offers":"Busque pela melhor oferta para as tuas necessidades. Dados, sms's, minutos para falares com clientes Vodacom, outras operadoras nacionais e internacionais, temos de tudo para si.","desc_entret":"Serviços de conteúdo para consumires a tua medida. Música, Jogos, Amor, Saúde, e muito mais.","desc_vb":"O parceiro ideal para o sucesso e a digitalização da sua Empresa. Com o objectivo de conectar pessoas, lugares e coisas. Temos a experiência e ferramentas necessárias para apoiar o segmento corporativo de negócios em Moçambique, contribuindo para o seu crescimento.","desc_mpesa":"O maior e melhor serviço financeiro móvel em Moçambique que permite receber, transferir e levantar dinheiro, efectuar pagamentos em estabelecimentos físicos e virtuais de produtos e serviços, guardar dinheiro e fazer empréstimos no banco e pagar seguros através do celular.","desc_index":"Vodacom Moçambique é uma empresa Moçambicana de telecomunicações móveis, que opera em Moçambique desde 2003; parte do Grupo Vodacom","fttxRequest":{"banner":{"contact":"84155","canCall":"Permita-nos ligar-lhe","scheduleMeeting":"Agende uma reunião","description":"ligue-nos para saber o que podemos fazer para ajudar a sua empresa a atingir todo o potencial"},"form":{"header":{"title":"Solicitar Instalação","closeForm":"Fechar"},"body":{"title":"Deixe-nos ligar de volta","requiredAnswer":"Campos Obrigatórios","numberOfDevicesOptions":["Entre 1 - 4","Entre 5 - 9","Entre 10 - 15","Mais de 15"],"fields":{"name":"Nome Completo","msisdn":"Telefone","package":"Pacote","email":"E-mail","notes":"Notas","address":{"district":"Distrito","province":"Província","street":{"label":"Endereço","placeholder":"Ajuda nos à melhor localizar a tua casa com pontos de referência, rua/avenida número da casa."}},"numberOfDevices":"Quantos dispositivos gostarias de conectar?"},"privacy":{"parte1":"Li e concordo com","parte2":"A Política de Privacidade"},"terms":"Aceito receber comunicações comerciais da Vodacom","btnSubmit":"Enviar pedido","footerNote":"Se preferir, ligue GRÁTIS para 84115","errors":{"name":"Por favor, indique o seu nome.","msisdn":"Por favor, deixe o seu contato.","terms":"Deve aceitar os termos e condições","numberOfDevices":"Por favor, selecione um intervalo.","address":{"province":"Por favor, selecione uma província.","district":"Por favor, indique o distrito."}}}}},"fttx":{"helpSection":{"title1":"Linha do Cliente","title2":"Outros contactos","description1":"Quer falar com um agente? 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Para melhorar a sua experiência nos sites da Vodacom utilizamos cookies para memorizar os dados de início da sessão, recolher dados estatísticos para optimizar as funcionalidades do site e apresentar-lhe anúncios e ofertas adaptadas aos seus interesses. Clique em Aceitar se concordar com a utilização de cookies de acordo com a nossa Política de Cookies, em alternativa, clique em “Configurar Cookies” para consultar as descrições detalhadas dos tipos de cookies e gerir as suas preferências. Veja mais detalhes na nossa política de cookies A Vodacom valoriza a sua privacidade. Um cookie é um arquivo de texto que apenas identifica o seu computador no nosso servidor, não guardando informações pessoais em seu nome ou os seus detalhes bancários. Com esta ferramenta pode compreender qual a informação que está a ser recolhida neste site e definir o modo de recolha e utilização de cookies através das opções abaixo.","btnSaveOptions":"Gravar Opções","necessaryCookies":"Cookies estritamente necessários (Estes cookies permitem o bom funcionamento técnico do site, garantem uma navegação através de ligação segura e permitem memorizar as suas preferências de forma a que não necessário voltar a configurá-los cada vez que visita o site. Considerando estas finalidades, a recolha destes cookies é obrigatória.)","publicityCookies":"Cookies de publicidade (Estes cookies são de entidades externas (terceiros) e permitem apresentar anúncios da Vodacom que sejam relevantes de acordo com os seus interesses nos respectivos sites. Permitem também limitar a quantidade de veze que vê um determinado anúncio. Estas entidades poderão usar esta informação também para fins próprios. Para saber de que entidades se tratam, consulte a Política de Cookies.","configDescription":"A Vodacom valoriza a sua privacidade. Um cookie é um arquivo de texto que apenas identifica o seu computador no nosso servidor, não guardando informações pessoais em seu nome ou os seus detalhes bancários. Com esta ferramenta pode compreender qual a informação que está a ser recolhida neste site e definir o modo de recolha e utilização de cookies através das opções abaixo.","performanceCookies":"Cookies de performance (Estes cookies são utilizados para obter dados agregados de utilização do site para efeitos estatísticos de forma a analisar e melhorar continuamente o nosso serviço. Por exemplo, são utilizados cookies analíticos para saber o volume diário de visitas ao site.)","cookiesPreferencesTitle":"Gestão de Preferências","cookieSpecifications":{"provider":"Provedor","description":"Descrição","duration":"Duração","type":"Tipo"}},"chatWidget":{"calltoActionTitle":"Como podemos ajudar?","calltoActionSubtitle":"Fale connosco!"},"pricing":"Custos","btnActive":"Activar","faQsTitle":"Perguntas Frequentes","vBusiness":{"title":"Vodacom Business","description":"Somos a Vodacom Business, o parceiro ideal para o sucesso e a digitalização da sua Empresa. Com o objectivo de conectar pessoas, lugares e coisas. 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Moçambique\u003c/strong\u003e\u003c/span\u003e, assumimos, \u0026nbsp; \u0026nbsp;temos o propósito de ligar todas as pessoas para fazer crescer Moçambique. Assumimos como nossa missão contribuir para uma sociedade digital que é inclusiva, sustentável, e na qual acreditamos, através da nossa conectividade e tecnologia, das soluções inovadoras que trazemos, e dos nossos produtos e serviços financeiros, onde homens e mulheres conseguem progredir e prosperar. Este propósito orienta a nossa estratégia, os objectivos que definimos e os compromissos que assumimos.\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u003cbr\u003eQueremos empoderar as pessoas, proteger o Planeta e manter a confiança que os nossos clientes, e todos aqueles com quem nos relacionamos, depositam em nós. Para tal, sabemos o quão importante é trazermos considerações de sustentabilidade ou ESG (ambientais, sociais e de governação) para as decisões que tomamos e a forma como realizamos a nossa actividade, em função do contexto em que operamos e daquelas que são as expectativas dos nossos stakeholders (partes interessadas).\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cp style=\"text-align:justify;\"\u003e\u0026nbsp;\u003c/p\u003e\u003cdiv class=\"raw-html-embed\"\u003e\u003cdiv style=\"width: 100%;\"\u003e\n \u003ctable class=\"ck-table-resized\"\u003e\n \u003ccolgroup\u003e\n \u003ccol style=\"width: 33%\"\u003e\n \u003ccol style=\"width: 33%\"\u003e\n \u003ccol style=\"width: 33%\"\u003e\n \u003c/colgroup\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd\u003e\n \u003cfigure class=\"image\"\u003e\n \u003ca href=\"/vodacom/artigo/empoderar-as-pessoas\"\u003e\u003cimg alt=\"img post\" src=\"/uploads/Vodacom_Website_Cartao_1080x1080px3_301babbb92.png\" class=\"chakra-image css-1govr5f\"\u003e\u003c/a\u003e\n \u003c/figure\u003e\n \u003c/td\u003e\n \u003ctd\u003e\n \u003cfigure class=\"image\"\u003e\n \u003ca href=\"/vodacom/artigo/proteger-o-planeta\"\u003e\u003cimg alt=\"img post\" src=\"/uploads/Vodacom_Website_Cartao_1080x1080px2_225bc72339.png\" class=\"chakra-image css-1govr5f\"\u003e\u003c/a\u003e\n \u003c/figure\u003e\n \u003c/td\u003e\n \u003ctd\u003e\n \u003cfigure class=\"image\"\u003e\n \u003ca href=\"/vodacom/artigo/manter-a-confianca\"\u003e\u003cimg alt=\"img post\" src=\"/uploads/Vodacom_Website_Cartao_1080x1080px1_84e95abdc8.png\" class=\"chakra-image css-1govr5f\"\u003e\u003c/a\u003e\n \u003c/figure\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd\u003e\n \u003cp style=\"text-align: center\"\u003e\n \u003ca href=\"/vodacom/artigo/empoderar-as-pessoas\"\u003e\u003cspan style=\"color: rgb(230, 77, 77)\"\u003e\u003cstrong\u003eEmponderar as pessoas\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\n \u003c/p\u003e\n \u003c/td\u003e\n \u003ctd\u003e\n \u003cp style=\"text-align: center\"\u003e\n \u003ca href=\"/vodacom/artigo/proteger-o-planeta\"\u003e\u003cspan style=\"color: rgb(230, 77, 77)\"\u003e\u003cstrong\u003eProteger o planeta\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\n \u003c/p\u003e\n \u003c/td\u003e\n \u003ctd\u003e\n \u003cp style=\"text-align: center\"\u003e\n \u003ca href=\"/vodacom/artigo/manter-a-confianca\"\u003e\u003cspan style=\"color: rgb(230, 77, 77)\"\u003e\u003cstrong\u003eManter a confiança\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\n \u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e","publish_at":null,"slug":"o-nosso-proposito","short_description":"Na Vodacom, temos o propósito de ligar todas as pessoas para fazer crescer 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