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class="mw-pt-progress mw-pt-progress--high" title="Yayasan Wikimedia/Hukum/Ketahanan dan Keberlanjutan Komunitas/Kepercayaan dan Keamanan (78% translated)" lang="id" dir="ltr">Bahasa Indonesia</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/de" class="mw-pt-progress mw-pt-progress--complete" title="Wikimedia Foundation/Recht/Community Resilience and Sustainability/Vertrauen und Sicherheit (100% translated)" lang="de" dir="ltr">Deutsch</a></li> <li><span class="mw-pt-languages-ui mw-pt-languages-selected mw-pt-progress mw-pt-progress--complete" lang="en" dir="ltr">English</span></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/eo" class="mw-pt-progress mw-pt-progress--low" title="Fido kaj Sekureco (5% translated)" lang="eo" dir="ltr">Esperanto</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/gpe" class="mw-pt-progress mw-pt-progress--high" title="Trust den Safety (70% translated)" lang="gpe" dir="ltr">Ghanaian Pidgin</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/ha" class="mw-pt-progress mw-pt-progress--low" title="Amincewa da Tsaro (0% translated)" lang="ha" dir="ltr">Hausa</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/su" class="mw-pt-progress mw-pt-progress--high" title="Kapercayaan sareng Kasalametan (70% translated)" lang="su" dir="ltr">Sunda</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/vi" class="mw-pt-progress mw-pt-progress--low" title="Tin cậy và An toàn (7% translated)" lang="vi" dir="ltr">Tiếng Việt</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/tr" class="mw-pt-progress mw-pt-progress--high" title="Güven ve Güvenlik (75% translated)" lang="tr" dir="ltr">Türkçe</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/ca" class="mw-pt-progress mw-pt-progress--low" title="Confiança i Seguretat (0% translated)" lang="ca" dir="ltr">català</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/da" class="mw-pt-progress mw-pt-progress--low" title="Tillid og sikkerhed (7% translated)" lang="da" dir="ltr">dansk</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/es" class="mw-pt-progress mw-pt-progress--med" title="Fundación Wikimedia/Jurídico/Resiliencia y sostenibilidad comunitarias/Confianza y seguridad (40% translated)" lang="es" dir="ltr">español</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/fr" class="mw-pt-progress mw-pt-progress--complete" title="Wikimedia Foundation/Legal/Community Resilience and Sustainability/Confiance et sécurité (100% translated)" lang="fr" dir="ltr">français</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/it" class="mw-pt-progress mw-pt-progress--low" title="Fiducia e sicurezza (5% translated)" lang="it" dir="ltr">italiano</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/hu" class="mw-pt-progress mw-pt-progress--low" title="Bizalom és Biztonság (3% translated)" lang="hu" dir="ltr">magyar</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/pt-br" class="mw-pt-progress mw-pt-progress--complete" title="Fundação Wikimedia/Jurídico/Resiliência e Sustentabilidade da Comunidade/Confiança e Segurança (100% translated)" lang="pt-BR" dir="ltr">português do Brasil</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/cs" class="mw-pt-progress mw-pt-progress--low" title="Důvěra a bezpečnost (3% translated)" lang="cs" dir="ltr">čeština</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/el" class="mw-pt-progress mw-pt-progress--low" title="Εμπιστοσύνη και Ασφάλεια (0% translated)" lang="el" dir="ltr">Ελληνικά</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/be" class="mw-pt-progress mw-pt-progress--med" title="Фонд Вікімедыя/Законны/Устойлівасць супольнасці/Давер і Бяспека (23% translated)" lang="be" dir="ltr">беларуская</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/ru" class="mw-pt-progress mw-pt-progress--complete" title="Фонд Викимедиа/Юридический отдел/Устойчивость сообщества/Доверие и безопасность (100% translated)" lang="ru" dir="ltr">русский</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/uk" class="mw-pt-progress mw-pt-progress--high" title="Довіра і безпека (72% translated)" lang="uk" dir="ltr">українська</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/he" class="mw-pt-progress mw-pt-progress--med" title="אמון ובטיחות (15% translated)" lang="he" dir="rtl">עברית</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/ur" class="mw-pt-progress mw-pt-progress--high" title="ٹرسٹ اور سیفٹی (70% translated)" lang="ur" dir="rtl">اردو</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/ar" class="mw-pt-progress mw-pt-progress--high" title="مؤسسة ويكيميديا/قانونية/إصلاحية المجتمع والاستدامة/الثقة والأمان (85% translated)" lang="ar" dir="rtl">العربية</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/fa" class="mw-pt-progress mw-pt-progress--low" title="حمایت و امنیت (3% translated)" lang="fa" dir="rtl">فارسی</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/arz" class="mw-pt-progress mw-pt-progress--low" title="الثقه و الامان (0% translated)" lang="arz" dir="rtl">مصرى</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/mr" class="mw-pt-progress mw-pt-progress--low" title="विश्वास आणि सुरक्षितता (0% translated)" lang="mr" dir="ltr">मराठी</a></li> <li><a href="/wiki/Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety/hi" class="mw-pt-progress mw-pt-progress--high" title="विश्वास और सुरक्षा (72% translated)" lang="hi" dir="ltr">हिन्दी</a></li> <li><a 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class="wmf-navbar-body-row2"> <div class="wmf-navbar-body-row2-links"> <ul><li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Chief_Executive_Officer" title="Special:MyLanguage/Wikimedia Foundation/Chief Executive Officer">Office of CEO</a></li> <li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Advancement" title="Special:MyLanguage/Wikimedia Foundation/Advancement">Advancement</a></li> <li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Communications" title="Special:MyLanguage/Wikimedia Foundation/Communications">Communications</a></li> <li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Finance_and_Administration" title="Special:MyLanguage/Wikimedia Foundation/Finance and Administration">Finance and Administration</a></li> <li><span class="wmf-navbar-active"><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Legal" title="Special:MyLanguage/Wikimedia Foundation/Legal">Legal</a></span></li> <li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/Product_and_Technology" title="Special:MyLanguage/Wikimedia Foundation/Product and Technology">Product and Technology</a></li> <li><a href="/wiki/Special:MyLanguage/Wikimedia_Foundation/People" title="Special:MyLanguage/Wikimedia Foundation/People">People</a></li></ul> </div> </div> </div> <div class="wmf-department-info-container"> <p class="wmf-department-info-title" style="font-family: 'Helvetica Neue', 'Helvetica', 'Liberation Sans', 'Arial', sans-serif;font-weight: 700;font-size: 2.25rem;line-height: 2.5rem;">Trust and Safety</p> <div class="wmf-department-info-content" style="font-family: 'Linux Libertine', 'Georgia', 'Times', 'Source Serif Pro', serif;font-size: 1.375rem;line-height: 150%;margin-top: 2rem;text-align: left;"><b>Trust and Safety</b> (sometimes referred to as <b>T&S</b>), formerly known as <b>Community Advocacy</b>, <b>CA</b> or <b>SuSa</b>,<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> identifies, builds and – as appropriate – supports processes which keep our communities safe. Additionally, Trust and Safety designs, develops, and follows a strategy that integrates legal, product, engineering, research, and learning and evaluation to proactively mitigate risks and promote safety of our online and offline communities. Trust and Safety comprises part of the Community Resilience and Sustainability team of the <a href="/wiki/Special:MyLanguage/Wikimedia_Foundation_Legal_department" title="Special:MyLanguage/Wikimedia Foundation Legal department">Legal</a> Department. We aim to provide compassionate, credible, and comprehensive Trust and Safety services to the Foundation and the communities and affiliates it supports. While our team aims to be preventative in much of our work, most of our time is spent responding to community members in distress. For more detailed information about the rationale of the team, see our <a href="/wiki/Special:MyLanguage/Trust_and_Safety/Overview" title="Special:MyLanguage/Trust and Safety/Overview">Overview</a>.<br/> <div id="foundationmainpage" style="float:center; clear:right; text-align: left; background: #ffeaea; border-top: 4px solid; border-color: #c66; padding: 0 1ex 1ex; margin: 1ex 0 1ex 1ex; padding-bottom: 10px;"> <p><b>Evaluation and reporting</b>: </p> <ul><li>General Trust & Safety issues including <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Office_actions" class="extiw" title="foundation:Special:MyLanguage/Policy:Office actions">reports of abuse</a> and <a href="/wiki/Special:MyLanguage/Help:Compromised_accounts" title="Special:MyLanguage/Help:Compromised accounts">compromised situation</a>: <b>ca<span class="mailto" style="white-space:nowrap"><span class="skin-invert" typeof="mw:File"><span title="(_AT_)"><img alt="(_AT_)" src="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/16px-At_sign.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/24px-At_sign.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/32px-At_sign.svg.png 2x" data-file-width="145" data-file-height="145"/></span></span></span>wikimedia.org</b></li> <li><a href="/wiki/Special:MyLanguage/Threats_of_harm" title="Special:MyLanguage/Threats of harm">Threats of imminent physical harm</a>: <b>emergency<span class="mailto" style="white-space:nowrap"><span class="skin-invert" typeof="mw:File"><span title="(_AT_)"><img alt="(_AT_)" src="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/16px-At_sign.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/24px-At_sign.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/32px-At_sign.svg.png 2x" data-file-width="145" data-file-height="145"/></span></span></span>wikimedia.org</b></li> <li>Assessment of <a href="/wiki/Special:MyLanguage/Child_protection" title="Special:MyLanguage/Child protection">child protection concerns</a>: <b>legal-reports<span class="mailto" style="white-space:nowrap"><span class="skin-invert" typeof="mw:File"><span title="(_AT_)"><img alt="(_AT_)" src="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/16px-At_sign.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/24px-At_sign.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/32px-At_sign.svg.png 2x" data-file-width="145" data-file-height="145"/></span></span></span>wikimedia.org</b></li></ul> </div> </div> </div> <p><br/> <style 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Foundation/Legal/Community Resilience and Sustainability">Back to Community Resilience and Sustainability</a></p> <p><br/> </p> <hr style="background-color: #C8CCD1;"/> <p><br/> <style data-mw-deduplicate="TemplateStyles:r27818767">.mw-parser-output .wmf-slider-container{display:flex;min-height:365px;background:var(--background-color-interactive,#EAECF0)}.mw-parser-output .wmf-slider-items-container{display:flex;flex-direction:column;width:100%}.mw-parser-output .wmf-slider-pagination{height:30px;display:flex;align-items:center;justify-content:center}.mw-parser-output .wmf-slider-pagination-dot{border-radius:8px;height:12px;width:10px;appearance:none;background-color:#C8CCD1;margin:0 5px;border:none}.mw-parser-output .wmf-slider-container>.wmf-slider-prev{width:36px;height:100%;background-image:url("https://upload.wikimedia.org/wikipedia/commons/thumb/2/2f/Previous_inactive.svg/20px-Previous_inactive.svg.png");background-repeat:no-repeat;background-position:center center;flex-shrink:0}.mw-parser-output .wmf-slider-prev-active{background-image:url("https://upload.wikimedia.org/wikipedia/commons/thumb/4/42/OOjs_UI_icon_previous-ltr.svg/20px-OOjs_UI_icon_previous-ltr.svg.png")!important}.mw-parser-output .wmf-slider-container>.wmf-slider-next{width:36px;height:100%;background-image:url("https://upload.wikimedia.org/wikipedia/commons/thumb/a/a1/Next_inactive.svg/11px-Next_inactive.svg.png");background-repeat:no-repeat;background-position:center center;flex-shrink:0}.mw-parser-output .wmf-slider-next-active{background-image:url("https://upload.wikimedia.org/wikipedia/commons/thumb/8/8e/OOjs_UI_icon_next-ltr.svg/20px-OOjs_UI_icon_next-ltr.svg.png")!important}.mw-parser-output .wmf-slider-container .wmf-slider-items{width:100%;height:100%;display:flex;margin-top:24px;overflow-y:hidden;overflow-x:scroll}.mw-parser-output .wmf-slider-items>.wmf-slider-card{margin-left:12px}</style> </p> <div class="wmf-slider-container"> <div class="wmf-slider-items-container"> <div class="wmf-slider-items"><style data-mw-deduplicate="TemplateStyles:r27718163">.mw-parser-output .wmf-slider-card img{height:150px;width:150px;object-fit:cover}</style> <div class="wmf-slider-card" style="width: 150px; display: inline-block;"> <p><span typeof="mw:File"><a href="https://meta.wikimedia.org/wiki/User:JEissfeldt_(WMF)" title="m:User:JEissfeldt (WMF)"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/4/4f/Wikimedia_Foundation_hall_blurred.jpg/320px-Wikimedia_Foundation_hall_blurred.jpg" decoding="async" width="320" height="240" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/4/4f/Wikimedia_Foundation_hall_blurred.jpg/480px-Wikimedia_Foundation_hall_blurred.jpg 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/4/4f/Wikimedia_Foundation_hall_blurred.jpg/640px-Wikimedia_Foundation_hall_blurred.jpg 2x" data-file-width="3450" data-file-height="2588"/></a></span></p> <p style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Lato, Helvetica Neue, Helvetica, Arial, sans-serif; font-weight: 700;font-size: 1rem;line-height: 175%;">Jan Eissfeldt</p> <p style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Lato, Helvetica Neue, Helvetica, Arial, sans-serif; font-weight: 400;font-size: 0.875rem;line-height: 175%;">Director, Global Head of Trust & Safety</p> </div></div> </div> </div> <div class="mw-heading mw-heading3"><h3 id="How_we_work" data-mw-thread-id="h-How_we_work"><span data-mw-comment-start="" id="h-How_we_work"></span>How we work<span data-mw-comment-end="h-How_we_work"></span></h3></div> <p>The Trust and Safety team supports staff, the public and volunteers in our community through approximately 13 workflows in three broad areas. The team is composed of three sub-teams: Policy, Operations, and Disinformation. You can find more details in <a href="/wiki/Special:MyLanguage/Trust_and_Safety/Tools_and_processes" title="Special:MyLanguage/Trust and Safety/Tools and processes">Programs and Processes</a>. </p> <div class="mw-heading mw-heading3"><h3 id="Trust_and_Safety" data-mw-thread-id="h-Trust_and_Safety"><span data-mw-comment-start="" id="h-Trust_and_Safety"></span>Trust and Safety<span data-mw-comment-end="h-Trust_and_Safety"></span></h3></div> <p>As defined in the <a href="/wiki/Special:MyLanguage/Universal_Code_of_Conduct/Revised_enforcement_guidelines" title="Special:MyLanguage/Universal Code of Conduct/Revised enforcement guidelines">Universal Code of Conduct Enforcement Guidelines</a>, the Wikimedia Foundation aims to defer to local and global community processes to govern on-wiki interactions. At times, we must step in to protect the safety and integrity of our contributors, the platform and the public. We support a healthy environment on our projects through several work areas. Among other measures, we receive and handle reports of major safety issues on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding <a href="/wiki/Special:MyLanguage/WMF_Global_Ban_Policy" title="Special:MyLanguage/WMF Global Ban Policy">Wikimedia Foundation bans of users</a> from the projects and from Foundation-funded or supported events, and we work with other Foundation teams to address concerns about user privacy and freedom that do not necessarily rise to the level of bans. </p><p>As a part of the Foundation’s commitment to respect community autonomy, the Trust and Safety team does not handle general community or community-member disputes that may be addressed through community processes, nor does it serve as an appeal venue for community-made policies and decisions. While we are happy to assist community members in need of help, many times that help will consist of assisting the person to find the right community venue to address their concern. </p> <figure class="mw-default-size mw-halign-right" typeof="mw:File/Thumb"><a href="/wiki/File:Trust_and_Safety_Office_action_workflow.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/2/26/Trust_and_Safety_Office_action_workflow.png/220px-Trust_and_Safety_Office_action_workflow.png" decoding="async" width="220" height="312" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/2/26/Trust_and_Safety_Office_action_workflow.png/330px-Trust_and_Safety_Office_action_workflow.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/2/26/Trust_and_Safety_Office_action_workflow.png/440px-Trust_and_Safety_Office_action_workflow.png 2x" data-file-width="663" data-file-height="941"/></a><figcaption>Flowchart detailing the investigation workflow when evaluating a request for an Office action</figcaption></figure> <p>Regular workflows include: </p> <ul><li><b>Evaluation and reporting</b>: <ul><li>General Trust and Safety inquiries and reports of abuse can be submitted through: <b>ca<span class="mailto" style="white-space:nowrap"><span class="skin-invert" typeof="mw:File"><span title="(_AT_)"><img alt="(_AT_)" src="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/16px-At_sign.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/24px-At_sign.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/32px-At_sign.svg.png 2x" data-file-width="145" data-file-height="145"/></span></span></span>wikimedia.org</b>, in line with the <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Office_actions" class="extiw" title="foundation:Special:MyLanguage/Policy:Office actions">Office actions policy</a>.</li> <li>Threats of imminent physical harm can be submitted to: <b>emergency<span class="mailto" style="white-space:nowrap"><span class="skin-invert" typeof="mw:File"><span title="(_AT_)"><img alt="(_AT_)" src="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/16px-At_sign.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/24px-At_sign.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/88/At_sign.svg/32px-At_sign.svg.png 2x" data-file-width="145" data-file-height="145"/></span></span></span>wikimedia.org</b>, according to the <a href="/wiki/Special:MyLanguage/Threats_of_harm" title="Special:MyLanguage/Threats of harm">Threats of harm protocol</a>.</li> <li>Assessment of child protection concerns including reports of child pornography filed through: <b>legal-reports@wikimedia.org</b>, as per <a href="/wiki/Special:MyLanguage/Child_protection" title="Special:MyLanguage/Child protection">Child protection</a>.</li></ul></li> <li><b>Global and Event bans</b>: Requests, inquiries, investigations and maintenance. (See also <a href="/wiki/WMF_Global_Ban_Policy#List_of_global_bans_placed_by_the_Wikimedia_Foundation" title="WMF Global Ban Policy">log of global bans</a> by Trust and Safety.)</li> <li><b>AffCom support</b>: Assist the <a href="/wiki/Special:MyLanguage/Affiliations_Committee" title="Special:MyLanguage/Affiliations Committee">Affiliations Committee</a> as appropriate in relation to Trust and Safety matters</li> <li><b>Identification and access rights</b> for community: see <a href="/wiki/Special:MyLanguage/Access_to_nonpublic_personal_data_policy/Noticeboard" title="Special:MyLanguage/Access to nonpublic personal data policy/Noticeboard">access to nonpublic personal data noticeboard</a></li> <li><b>Trust and Safety database management</b>: mandatory and best-practice record-keeping</li> <li><b>Trust and Safety Disinformation</b>: The Trust and Safety Disinformation team focuses on supporting communities in identifying and countering disinformation campaigns in line with the <a href="/wiki/File:T%26S_Disinformation_Attribution_Model.pdf" title="File:T&S Disinformation Attribution Model.pdf">Disinformation Attribution model</a>, on Wikimedia Foundation platforms.Activities include investigating reports of disinformation activity on-wiki, increasing awareness of the various forms of disinformation by sharing information, tactics, and resources among volunteers, and working with teams across the Foundation to ensure community safety and project integrity.</li></ul> <div class="mw-heading mw-heading3"><h3 id="Direct_community_support" data-mw-thread-id="h-Direct_community_support"><span data-mw-comment-start="" id="h-Direct_community_support"></span>Direct community support<span data-mw-comment-end="h-Direct_community_support"></span></h3></div> <p>In close collaboration with <a href="https://www.mediawiki.org/wiki/Special:MyLanguage/Product" class="extiw" title="mw:Special:MyLanguage/Product">Product</a> and other parts of the <a href="/wiki/Special:MyLanguage/Legal" title="Special:MyLanguage/Legal">Legal</a> department, the team lead several trust engineering initiatives. </p><p>Other regular workflows include: </p> <ul><li><b>Liaison work</b>: to <a href="/wiki/Special:MyLanguage/CheckUser" title="Special:MyLanguage/CheckUser">CheckUsers</a>, <a href="/wiki/Special:MyLanguage/arbitration_committee" title="Special:MyLanguage/arbitration committee">arbitration committees</a>, <a href="/wiki/Special:MyLanguage/Oversight" title="Special:MyLanguage/Oversight">Oversighters</a>, <a href="/wiki/Special:MyLanguage/Voices_under_Threat" title="Special:MyLanguage/Voices under Threat">Voices under Threat</a>, and other global groups and functionaries.</li> <li><b>Internal wiki support</b>: Wikis for the Stewards, CheckUsers, Ombuds commission, and election committee.</li></ul> <div class="mw-heading mw-heading3"><h3 id="Internal_support" data-mw-thread-id="h-Internal_support"><span data-mw-comment-start="" id="h-Internal_support"></span>Internal support<span data-mw-comment-end="h-Internal_support"></span></h3></div> <p>We provide guidance, advice and support to Foundation staff, the Board, and committees. We assist staff routinely with community and content-related concerns, including processing <a href="https://www.wikidata.org/wiki/Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q753379" class="extiw" title="wikidata:Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q753379">DMCA takedown</a> and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the <a href="/wiki/Special:MyLanguage/Stewards" title="Special:MyLanguage/Stewards">stewards</a>. </p><p>Regular workflows include: </p> <ul><li><b>Supporting Executives</b>: the Executive Director, the Executive Office, Jimmy Wales.</li> <li><b>Liaison work</b>: to the cross-wiki <a href="/wiki/Special:MyLanguage/Ombuds_Commission" title="Special:MyLanguage/Ombuds Commission">Ombuds Commission</a>, the <a href="https://www.mediawiki.org/wiki/Special:MyLanguage/Code_of_Conduct/Committee" class="extiw" title="mw:Special:MyLanguage/Code of Conduct/Committee">Code of Conduct Committee</a>, and other Wikimedia Foundation teams.</li> <li><b>Supporting the staff</b>: Advanced privileges and user rights for staff.</li> <li><b>Legal support</b>: DMCA takedown and notification requirements, search warrant and subpoena compliance, and comparable workflows</li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Office_actions_workflow" data-mw-thread-id="h-Office_actions_workflow"><span data-mw-comment-start="" id="h-Office_actions_workflow"></span>Office actions workflow<span data-mw-comment-end="h-Office_actions_workflow"></span></h2></div> <figure class="mw-default-size mw-halign-right" typeof="mw:File/Thumb"><a href="/wiki/File:Reporting_a_Wikimedia_incident.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/0/0d/Reporting_a_Wikimedia_incident.png/220px-Reporting_a_Wikimedia_incident.png" decoding="async" width="220" height="275" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/0/0d/Reporting_a_Wikimedia_incident.png/330px-Reporting_a_Wikimedia_incident.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/0/0d/Reporting_a_Wikimedia_incident.png/440px-Reporting_a_Wikimedia_incident.png 2x" data-file-width="639" data-file-height="799"/></a><figcaption>Flowchart detailing how to report a Wikimedia-related incident</figcaption></figure> <div style="margin:.2em 0 .5em; margin-left:1.6em;"><i>More information: <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Office_actions" class="extiw" title="foundation:Special:MyLanguage/Policy:Office actions">Office actions</a></i></div> <p>Part of the Trust and Safety team's responsibility within the Wikimedia Foundation is to implement office actions. These articles are rare, and performed pursuant to the Terms of Use, typically as a last resort. Office actions are used to handle <a href="https://www.wikidata.org/wiki/Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q839447" class="extiw" title="wikidata:Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q839447">privacy violations</a>, <a href="https://www.wikidata.org/wiki/Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q1029430" class="extiw" title="wikidata:Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q1029430">child protection</a>, <a href="https://www.wikidata.org/wiki/Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q647578" class="extiw" title="wikidata:Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q647578">copyright infringement</a>, systematic <a href="https://www.wikidata.org/wiki/Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q10971677" class="extiw" title="wikidata:Special:GoToLinkedPage/enwiki,enwiki,frwiki,dewiki/Q10971677">harassment</a>, and other violations of the Terms of Use that cannot be handled through community-governed processes. </p><p>The process leading up to an office action varies considerably based on the action and the circumstances surrounding it. The strongest actions in common use are those taken against users of the websites, typically in the form of global or event bans. These actions are the result of user conduct investigations undertaken by Trust and Safety Specialists, which go through a rigorous review cycle as documented in the flowchart to the right. </p><p>Other office actions can include deletions of illegal material. This typically consists of sensitive images of minors which violate the laws of the United States. Trust and Safety also performs deletions to satisfy <a href="https://foundation.wikimedia.org/wiki/DMCA_Policy" class="extiw" title="foundation:DMCA Policy">the Wikimedia Foundation's DMCA Policy</a>, an archive of which is <a href="https://foundation.wikimedia.org/wiki/Category:DMCA" class="extiw" title="foundation:Category:DMCA">maintained on Foundation wiki</a>. </p> <div class="mw-heading mw-heading3"><h3 id="Appeals" data-mw-thread-id="h-Appeals-Office_actions_workflow"><span data-mw-comment-start="" id="h-Appeals-Office_actions_workflow"></span>Appeals<span data-mw-comment-end="h-Appeals-Office_actions_workflow"></span></h3></div> <p>The <a href="/wiki/Special:MyLanguage/Trust_and_Safety/Case_Review_Committee" title="Special:MyLanguage/Trust and Safety/Case Review Committee">case review committee</a> enables directly involved community members to request review of a community committee of Trust and Safety behavioral investigation outcomes. This committee is equipped to review certain office actions on appeal from individuals directly involved in the case (as the requesting or sanctioned party). For more information, see <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Office_actions#Appeals" class="extiw" title="foundation:Special:MyLanguage/Policy:Office actions">Office actions#Appeals</a>. </p> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="See_also" data-mw-thread-id="h-See_also"><span data-mw-comment-start="" id="h-See_also"></span>See also<span data-mw-comment-end="h-See_also"></span></h2></div> <ul><li>Phabricator project: <a href="https://phabricator.wikimedia.org/project/profile/1058" class="extiw" title="phab:project/profile/1058">Trust and Safety</a></li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="References" data-mw-thread-id="h-References"><span data-mw-comment-start="" id="h-References"></span>References<span data-mw-comment-end="h-References"></span></h2></div> <div class="reflist" style="list-style-type: decimal;"> <div class="mw-references-wrap"><ol class="references"> <li id="cite_note-1"><span class="mw-cite-backlink"><a href="#cite_ref-1">↑</a></span> <span class="reference-text"><a class="external text" href="https://meta.wikimedia.org/w/index.php?title=Support_and_Safety&oldid=17859518">Support and Safety</a></span> </li> </ol></div></div> </div> <p><br/> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r27848808"> <style data-mw-deduplicate="TemplateStyles:r27819850">.mw-parser-output .wmf-footer-container{min-height:9.5rem;background:#54595D;padding-bottom:2rem}@media screen{html.skin-theme-clientpref-night .mw-parser-output .wmf-footer-container{background:var(--background-color-interactive,#27292d)}}.mw-parser-output .wmf-footer-left{margin-top:2.375rem;margin-left:3.25rem;flex:4}.mw-parser-output .wmf-footer-right{margin-top:2.375rem;margin-left:3rem;margin-right:3rem;flex:8}.mw-parser-output .wmf-footer-right>p{font-family:"Helvetica Neue","Helvetica","Liberation Sans","Arial",sans-serif;font-size:0.875rem;line-height:175%;color:#FFFFFF}</style> </p> <div class="flex-grid-row wmf-footer-container"> <div class="flex-grid-col wmf-footer-left"><span typeof="mw:File"><a href="/wiki/File:Wikimedia_Foundation_logo_-_horizontal_white.svg" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/150px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png" decoding="async" width="150" height="35" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/225px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/300px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png 2x" data-file-width="512" data-file-height="119"/></a></span></div> <div class="flex-grid-col wmf-footer-right"><p>The Wikimedia Foundation, Inc is a nonprofit charitable organization dedicated to encouraging the growth, development and distribution of free, multilingual content, and to providing the full content of these wiki-based projects to the public free of charge.</p></div> </div>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?useformat=desktop&type=1x1&usesul3=0" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Retrieved from "<a dir="ltr" href="https://meta.wikimedia.org/w/index.php?title=Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety&oldid=28005154">https://meta.wikimedia.org/w/index.php?title=Wikimedia_Foundation/Legal/Community_Resilience_and_Sustainability/Trust_and_Safety&oldid=28005154</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Special:Categories" title="Special:Categories">Categories</a>: <ul><li><a href="/wiki/Category:Trust_and_Safety" title="Category:Trust and Safety">Trust and Safety</a></li><li><a href="/wiki/Category:Legal_department" title="Category:Legal department">Legal department</a></li></ul></div><div id="mw-hidden-catlinks" class="mw-hidden-catlinks mw-hidden-cats-hidden">Hidden category: <ul><li><a href="/wiki/Category:Maintained_by_the_Wikimedia_Foundation" title="Category:Maintained by the Wikimedia Foundation">Maintained by the Wikimedia Foundation</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> This page was last edited on 20 December 2024, at 14:35.</li> <li id="footer-info-copyright">Text is available under the <a rel="nofollow" class="external text" href="https://creativecommons.org/licenses/by-sa/4.0/">Creative Commons Attribution-ShareAlike License</a>; additional terms may apply. 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