Safe Mode & Clone Resolution

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class="nav-menu-item--submenu"> <div class="nav-menu-item--submenu--content"> <a class="nav-menu-item nav-menu-item--large nav-menu-item--blue nav-menu-item--active nav-menu-item--feature-comparison" href="/wordpress/features-comparison/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Features Comparison</em> <span>Compare Freemius to EDD, WooCommerce, and CodeCanyon/ThemeForest.</span> </div> </a> <a class="nav-menu-item nav-menu-item--large nav-menu-item--purple nav-menu-item--software-licensing" href="/wordpress/software-licensing/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Software Licensing</em> <span>Control what features to enable based on the plan and number of site activations.</span> </div> </a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--blue nav-menu-item--buy-button" href="/wordpress/checkout/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Buy Button</em> <span>Easily embed a buy button on your 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<div class="nav-menu-item--title"> <em>US Sales Tax</em> <span>Pass sales tax liability to Freemius.</span> </div> </a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--green nav-menu-item--cart-recovery" href="/wordpress/cart-abandonment-recovery/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Cart Abandonment Recovery</em> <span>Recover lost sales with automated emails.</span> </div> </a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--purple nav-menu-item--affiliate-platform" href="/wordpress/affiliate-platform/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Affiliate Platform</em> <span>Manage affiliates. Track clicks, visits & referrals.</span> </div> </a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--blue nav-menu-item--analytics" href="/wordpress/insights/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Analytics & Usage Tracking</em> <span>Get actionable insights on user behavior.</span> </div> </a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--blue nav-menu-item--user-dashboard" href="/wordpress/user-dashboard/"> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>User Dashboard</em> <span>A fully-featured members area for customers.</span> </div> </a> </div> </div></div>   <div class="nav-menu-item nav-menu-item--root nav-menu-item--dropdown nav-menu-item--developers"><button>Developers<i class="nav-menu-item--submenu--nub"> </i></button><div class="nav-menu-item--submenu"> <div class="nav-menu-item--submenu--content"> <a class="nav-menu-item nav-menu-item--large nav-menu-item--active nav-menu-item--documentation" href="/help/documentation/"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Documentation</em> <span>Start by integrating your WordPress plugin or theme in 5 mins to get all our platform features.</span> </div> </div></a> <div class="nav-menu-item--submenu--submenu"> <ul> <li class="nav-menu-item--submenu--submenu--title">Get Started</li> <li><a href="/help/documentation/selling-with-freemius/getting-started/" target="_blank">Getting Started 🚀</a></li> <li><a href="/help/documentation/wordpress-sdk/integrating-freemius-sdk/" target="_blank">Integration & Config</a></li> <li><a href="/help/documentation/wordpress-sdk/testing/" target="_blank">Testing & Debugging</a></li> <li><a href="/help/documentation/selling-with-freemius/deployment/" target="_blank">Version Deployment</a></li> <li><a href="/help/documentation/wordpress-sdk/software-licensing/" target="_blank">Licensing API</a></li> <li><a href="/help/documentation/selling-with-freemius/freemius-checkout-buy-button/" target="_blank">Buy Button JS API</a></li> </ul> <ul> <li class="nav-menu-item--submenu--submenu--title">Popular Topics</li> <li><a href="/help/documentation/selling-with-freemius/your-earnings/" target="_blank">Getting Paid</a></li> <li><a href="/help/documentation/selling-with-freemius/selling-add-ons-extensions/" target="_blank">Selling Add-Ons</a></li> <li><a href="/help/documentation/selling-with-freemius/selling-bundles-and-memberships/" target="_blank">Bundles & Memberships</a></li> <li><a href="/help/documentation/selling-with-freemius/free-trials/" target="_blank">Offering Free Trials</a></li> <li><a href="/help/documentation/users-account-management/users-dashboard/" target="_blank">Users' Dashboard</a></li> </ul> </div> <div class="nav-menu-item--submenu__double-split"> <a class="nav-menu-item nav-menu-item--small nav-menu-item--wordpress-sdk" href="https://github.com/Freemius/wordpress-sdk" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>WordPress SDK</em> </div> </div></a> <a class="nav-menu-item nav-menu-item--small nav-menu-item--php-sdk" href="https://github.com/Freemius/php-sdk" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>PHP SDK</em> </div> </div></a> <a class="nav-menu-item nav-menu-item--small nav-menu-item--purple nav-menu-item--system-status" href="https://status.freemius.com/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>System Status</em> </div> </div></a> <a class="nav-menu-item nav-menu-item--small nav-menu-item--purple nav-menu-item--changelog" href="/changelog/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Changelog</em> </div> </div></a> </div> </div> </div></div>  <div class="nav-menu-item nav-menu-item--root nav-menu-item--customers"><a href="/customers/">Customers</a></div> <div 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class="nav-menu-item nav-menu-item--medium nav-menu-item--blue nav-menu-item--blog-business" href="/blog/category/business-models/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Business</em> <span>Grow your bottom line with a focus on ROI.</span> </div> </div></a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--orange nav-menu-item--blog-marketing" href="/blog/category/marketing/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Marketing</em> <span>Learn new ways to sell your plugins or themes.</span> </div> </div></a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--green nav-menu-item--blog-customer-support" href="/blog/category/support/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Customer Support</em> <span>Discover support best practices and tips.</span> </div> </div></a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--blue nav-menu-item--blog-interviews" href="/blog/category/interviews/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Interviews</em> <span>Hear from the greatest minds in WordPress.</span> </div> </div></a> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--orange nav-menu-item--blog-product-releases" href="/blog/category/release-notes/" target="_blank"><div> <i class="fs-icon"></i> <div class="nav-menu-item--title"> <em>Product Releases</em> <span>Stay up to date with Freemius Release Notes.</span> </div> </div></a> </div> </div></div> </li> <li class="nav-section nav-section--mobile-trigger"> <div class="nav-menu-item nav-menu-item--root"> <a class="mobile-menu-trigger" href="#" data-activates="nav-mobile"><i class="fa fa-bars fa-fw fa-2x"></i></a> </div> </li> <li class="nav-section nav-section--login"> <div class="nav-menu-item nav-menu-item--root nav-menu-item--dropdown nav-menu-item--login"><a href="#" class="secondary">Log In <i class="fa fa-fw fa-sort-desc"></i><i class="nav-menu-item--submenu--nub"> </i></a><div class="nav-menu-item--submenu"> <div class="nav-menu-item--submenu--content"> <a class="nav-menu-item nav-menu-item--large nav-menu-item--developer-login" href="https://dashboard.freemius.com/login/"><div> <img src="https://simg.freemius.com/layout/developer-login-icon.svg" alt="" /> <div class="nav-menu-item--title"> <em>Developer Dashboard - Sellers</em> <span>Manage your products, plans & pricing, customers, affiliates, reviews, etc.</span> </div> </div></a> <a class="nav-menu-item nav-menu-item--large nav-menu-item--user-login" href="https://users.freemius.com/login"><div> <img src="https://simg.freemius.com/layout/user-login-icon.svg" alt="" /> <div class="nav-menu-item--title"> <em>User Dashboard - Buyers</em> <span>Manage your profile, websites, downloads, licenses, invoices, subscriptions, etc.</span> </div> </div></a> </div> </div></div> <div class="nav-menu-item nav-menu-item--root nav-menu-item--signup"><a href="https://dashboard.freemius.com/register/">Sellers Sign Up</a></div> </li> <li class="nav-section nav-section--mobile"> <div id="mobile_menu" class="nav-menu-item--submenu--content" style="display: none"> <i class="fa fa-close fa-2x"></i> <div class="links--primary"> <span class="mobile-menu-title">Features</span> <ul> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--blue nav-menu-item--feature-comparison" href="/wordpress/features-comparison/"> <i class="fs-icon"></i> <span>All Features</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--purple nav-menu-item--software-licensing" href="/wordpress/software-licensing/"> <i class="fs-icon"></i> <span>Licensing</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--green nav-menu-item--subscriptions" href="/wordpress/recurring-payments-subscriptions/"> <i class="fs-icon"></i> <span>Subscriptions</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--orange nav-menu-item--automatic-updates" href="/wordpress/automatic-software-updates/"> <i class="fs-icon"></i> <span>Automatic Updates</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--blue nav-menu-item--buy-button" href="/wordpress/checkout/"> <i class="fs-icon"></i> <span>Buy Button</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--blue nav-menu-item--analytics" href="/wordpress/insights/"> <i class="fs-icon"></i> <span>Analytics</span> </a> </li> </ul> <ul> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--blue nav-menu-item--user-dashboard" href="/wordpress/user-dashboard/"> <i class="fs-icon"></i> <span>User Dashboard</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--purple nav-menu-item--affiliate-platform" href="/wordpress/affiliate-platform/"> <i class="fs-icon"></i> <span>Affiliate Platform</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--green nav-menu-item--cart-recovery" href="/wordpress/cart-abandonment-recovery/"> <i class="fs-icon"></i> <span>Cart Recovery</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--orange nav-menu-item--sales-taxes" href="/wordpress/collecting-eu-vat-europe/"> <i class="fs-icon"></i> <span>EU VAT</span> </a> </li> <li> <a class="nav-menu-item nav-menu-item--medium nav-menu-item--active nav-menu-item--blue nav-menu-item--us-sales-taxes" href="/us-sales-tax-and-economic-nexus/"> <i class="fs-icon"></i> <span>US Sales Tax</span> </a> </li> </ul> </div> <div class="links--secondary"> <ul> <li><a class="nav-menu-item" href="/pricing/">Pricing</a></li> <li><a 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<span itemprop="name">Documentation</span></a> <meta itemprop="position" content="3" /> </li><li class="delimiter">→</li><li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a itemprop="item" href="https://freemius.com/help/documentation/wordpress-sdk/"> <span itemprop="name">WordPress SDK</span></a> <meta itemprop="position" content="2" /> </li> <li class="delimiter">→</li> <li><span class="current">Safe Mode & Clone Resolution</span></li></ol> <div class="wedocs-inner"> <article id="post-14126" class="post-14126 docs type-docs status-publish hentry"> <header class="entry-header"> <h1 class="entry-title">Safe Mode & Clone Resolution</h1> <a class="print-page" href="javascript:window.print()" title="Print this article"><i class="fa fa-print"></i></a> </header>  <div class="entry-content"> <p>Upon license key activation, Freemius assigns a unique ID and pair of public/secret keys tied to the website’s URL. These are used for securely extending the license expiration date after subscription renewals, checking if there are new plugin/theme updates, and allowing customers to execute other account-related remote (or local) actions that get synced back to a website (or Freemius).</p> <h2>What is a website clone?</h2> <p>A clone is a website (or a subsite in a multisite network) assigned with an ID and pair of keys identical to another website (or subsite).</p> <h2>How’s a clone created?</h2> <p>There are several cases in which a site’s URL could change:</p> <ul> <li>The site is updated to use a newly purchased domain name.</li> <li>A clone of a site from production to staging (or the other way around).</li> <li>Creation of a subsite by replicating an existing template subsite in a multisite network.</li> <li>WaaS multisite network environment where users can spin a website that is created by duplicating a template subsite.</li> <li>A network of websites/brands that are intentionally identical and automatically synced.</li> </ul> <h2>What is the problem with clone websites?</h2> <p>If two websites are assigned with the same ID and keys, actions on one website will impact the other, potentially triggering unexpected behaviors.</p> <p>For example, when a plugin is deactivated, the Freemius SDK automatically notifies the licensing engine to detach the license from the website to free up the license activations counter for reuse on another website. However, if there’s a clone, the license deactivation would propagate to the clone, which will deactivate the license, and therefore, automatic updates will stop working.</p> <h2>Clone Website Resolution</h2> <p>When a plugin/theme uses SDK v.2.5.0 or higher, it has a built-in clone identification and resolution mechanism.</p> <h3>Clone Identification</h3> <p>The identification mechanism simply checks for unexpected mismatches between the URL of the website and the URL that is currently linked to the license on our backend (the “source of truth”).</p> <h3>Automatic Clone Resolution</h3> <p>Once a clone is identified, the mechanism will attempt to resolve it automatically based on different heuristics and the status of the buyer’s account to reduce interruptions to the minimum.</p> <p>For example, we know that it’s common to have a template subsite on multisite networks for spinning new subsites using replication. Therefore, when a subsite is a clone of another subsite in the same multisite network, and the license’s quota wasn’t fully utilized, the clone subsite would be resolved automatically as a new website. It will be issued with a new ID and pair of keys, and the license will be auto-activated in the background.</p> <p>This automatic resolution comes with 3 retries to overcome temporary connectivity issues and other unexpected server problems.</p> <h3>Programmatic Clone Resolution</h3> <p>If cloning websites is part of your workflow (e.g., using a template for client sites), you can leverage the <code>FS__RESOLVE_CLONE_AS</code> flag to programmatically guide the clone resolution mechanism on how to resolve clones in your environment. Simply add the flag with one of the following optional values to your template site’s <code>wp-config.php</code> (or <code>functions.php</code>):</p> <pre class="brush: php; title: ; notranslate" title=""> // A temporary duplication for the purpose of testing, staging, or development. define( 'FS__RESOLVE_CLONE_AS', 'temporary_duplicate' ); // The new site is replacing the old one – this will migrate the license activation to the new site to resolve the clone. define( 'FS__RESOLVE_CLONE_AS', 'new_home' ); // The cloned site is a new and different one – this will auto activate the license on the new site to resolve the clone. define( 'FS__RESOLVE_CLONE_AS', 'long_term_duplicate' ); </pre> <h3>Safe Mode</h3> <p>If an automatic resolution isn’t possible, the plugin/theme gets into a <em>Safe Mode</em>.</p> <p>During <em>Safe Mode</em>, data syncing, as well as some account actions, will be temporarily disabled. However, automatic updates will continue working until the actual expiration date of the license or the one stored on the website, whichever comes first.</p> <p>In addition, an admin notice for manual clone resolution will appear in the WP Admin:</p> <h3>Manual Clone Resolution</h3> <p><img src="/wp-content/uploads/2021/10/freemius-sdk-manual-clone-resolution-notice-1024x298.png" alt="" /></p> <p>The clone resolution notice is pretty straightforward and empowers users to choose how to resolve the clone issue.</p> <h4>Duplicate Website</h4> <p>If the website is a duplicate for testing, staging, or development, clicking the “Duplicate Website” will resolve the situation. The plugin/theme will remain fully functional, and automatic updates will be served as usual for 2 weeks (or until license expiration, whichever comes first).</p> <p>In addition, the following dismissible notice will appear to remind about the 2-week period:</p> <p><img src="/wp-content/uploads/2021/10/freemius-sdk-temporary-duplicate-resolution-notice-1024x166.png" alt="" /></p> <p>Suppose the duplicate testing/staging/development site is required for an extended period. In that case, the notice offers an option to activate a license to keep the paid functionality and automatic updates for more than 2 weeks.</p> <p>If the duplicate website remains active for a long period, the manual resolution notice will reappear after 2 weeks with one difference. Instead of the “Duplicate Website” button a “Long-Term Duplicate” button will appear.</p> <p><img src="/wp-content/uploads/2021/10/freemius-sdk-manual-clone-resolution-notice-long-term-1024x253.png"" alt="" /></p> <p>Clicking that option will activate a license and enable keeping the paid functionality and automatic updates for as long as the license is valid.</p> <h4>License Migration</h4> <p>If the new site URL is replacing an old site’s URL, clicking the “Migrate License” (or “Migrate”) will migrate the site’s data, including the license, to the new website. And place the old site, if it still exists, into a safe mode. The most common case for this is taking a site from development (or staging) to production.</p> <h4>New Website</h4> <p>If the new site is separate & standalone, clicking the “Activate License” (or “New Website”) will create a new site ID & pair of keys and will activate the license. The most common case for this would be to create a copy of a site from an existing template.</p> <h4>Taking No Action</h4> <p>If no action is taken, the plugin/theme will remain fully functional, and automatic updates will be served as usual, for a grace period of 2 weeks (or until license expiration, whichever comes first).</p> </div>  <div class="entry-footer row section"> <div class="col m12 l6 entry-contact">  <i class="fa fa-envelope"></i> Still stuck? <a href="/cdn-cgi/l/email-protection#71020401011e030531170314141c1804025f121e1c">How can we help?</a> </div> <div class="col m12 l6 entry-date"> <time datetime="2024-08-21">Last updated on August 21, 2024</time> </div> </div> <nav class="wedocs-doc-nav"><h3 class="assistive-text screen-reader-text">Doc navigation</h3><span class="nav-prev"><a href="https://freemius.com/help/documentation/wordpress-sdk/freemius-sdk-contribute/">← Contributing to the Freemius SDK</a></span></nav> </article>  </div> </div> <div class="wedocs-sidebar"> 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