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class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Catégories" data-label-english="Categories" >Catégories</a> <div class="imkt-navbar__dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Développement logiciel" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Développement logiciel</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a 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data-schema-version="1" data-product-key="jiraSoftware" data-label="Ventes" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Ventes</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Opérations</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestion des services" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestion des services</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="RH" data-label-english="HR" class="imkt-navbar__dropdown-links__link">RH</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Juridique" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Juridique</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations informatiques" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Opérations informatiques</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finances" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finances</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modèles de gestion de projet" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modèles de gestion de projet</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> <div class="imkt-navbar__right-nav"> Télécharger gratuitement </div> </div> </div> </div> <div class="container-fluid imkt-navbar__collapsed-section"> <div class="row"> <div class="column"> <ul class="imkt-navbar__collapsed-link-list" > <li > <a href="#" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" 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class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Conception" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Conception</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ventes" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Ventes</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/operations" tabindex="0" 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data-schema-version="1" data-product-key="jiraSoftware" data-label="RH" data-label-english="HR" class="imkt-navbar__dropdown-links__link">RH</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Juridique" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Juridique</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations informatiques" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Opérations informatiques</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finances" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finances</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modèles de gestion de projet" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modèles de gestion de projet</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Navbar", "params": { "hasCharlie":"false" } } </script></nav> <div class="container-fluid xs-comfortable hide-all n900"> <div class="row flex-container"> <div class="column text-center light-text no-flex" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Prêt à utiliser ce modèle ? </h2> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestion des services informatiques" data-template-id="com.atlassian.servicedesk:next-gen-it-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-it-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-it-service-desk" class="component--template-library__cta__action component__link button button--two button--regular button--primary" id="it-service-management3" > Télécharger gratuitement </span> <div id="imkt-jsx--2c95a311" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--2c95a311", "props": { "cloudSignupLink": "/fr/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "it-service-management3", "labels": { "SiteSelectorModal.cancel": "Annuler", "SiteSelectorModal.createPage": "Créer une page", "SiteSelectorModal.selectASite": "Sélectionner un site", "SiteSelectorModal.startASite": "Lancer un nouveau site", "SiteSelectorModal.switchAccount": "Se connecter avec un autre compte", "SiteSelectorModal.selectedTemplate": "Vous avez sélectionné" } } } </script> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-lg-8 " > <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between has-border border-color-b50 padding-default padding-style- allSides border-radius-5 border-width-5"> <div class="component component--image"> <img id="0c569be8" alt="Capture d'écran d'approbation de document" class="component__image" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/2sfxf8mpp62gqkjg27x4tr/ITSM_Template_-_header_image.png" loading="lazy" /> </div> </div> </div> <div class="column column-md-5 column-lg-4 alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modèle de gestion des services informatiques </h1> <p>Recevez les demandes, configurez les alertes, signalez les incidents et résolvez les tickets rapidement.</p> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestion des services informatiques" data-template-id="com.atlassian.servicedesk:simplified-it-service-management-basic" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:simplified-it-service-management-basic" data-blue-print-module="com.atlassian.servicedesk:simplified-it-service-management-basic" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="it-service-management" > Utiliser le modèle </span> <div id="imkt-jsx--b8f37e06" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--b8f37e06", "props": { "cloudSignupLink": "/fr/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "it-service-management", "labels": { "SiteSelectorModal.cancel": "Annuler", "SiteSelectorModal.createPage": "Créer une page", "SiteSelectorModal.selectASite": "Sélectionner un site", "SiteSelectorModal.startASite": "Lancer un nouveau site", "SiteSelectorModal.switchAccount": "Se connecter avec un autre compte", "SiteSelectorModal.selectedTemplate": "Vous avez sélectionné" } } } </script> </div> <div class="component component--block" > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between has-border border-color-n40 padding-16 padding-style-topOnly topOnly border-radius-default border-width-2"> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Idéal pour </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M31.28,15.09V13.15a13.28,13.28,0,0,0-26.56.22v1.72A4.17,4.17,0,0,1,7,14.42h.87V13.2a10.14,10.14,0,0,1,20.27.17v1.05H29A4.17,4.17,0,0,1,31.28,15.09Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M28.14,28.05v.26a2.61,2.61,0,0,1-2.62,2.53H21.29a3.51,3.51,0,0,1,.38,1.58h0A3.47,3.47,0,0,1,21.29,34h4.34a5.77,5.77,0,0,0,5.65-5.77v-.84a4.17,4.17,0,0,1-2.27.67Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M8.74,14.42H7A4.19,4.19,0,0,0,2.8,18.61v5.24A4.19,4.19,0,0,0,7,28.05H8.74a1,1,0,0,0,1-1.05V15.47A1,1,0,0,0,8.74,14.42Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M31.28,15.09A4.17,4.17,0,0,0,29,14.42H27.26a1,1,0,0,0-1.05,1.05V27a1,1,0,0,0,1.05,1.05H29a4.19,4.19,0,0,0,4.19-4.2V18.61A4.17,4.17,0,0,0,31.28,15.09Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M0,20v2.45a2.1,2.1,0,0,0,2.1,2.09h.7V17.91H2.1A2.1,2.1,0,0,0,0,20Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M33.9,17.91h-.7v6.64h.7A2.1,2.1,0,0,0,36,22.46V20A2.1,2.1,0,0,0,33.9,17.91Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M21.29,30.84a3.49,3.49,0,0,0-6.61,1.58h0a3.5,3.5,0,0,0,7,0h0A3.51,3.51,0,0,0,21.29,30.84Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Opérations informatiques</p> </div> </div> </div> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between component--block xs-none-top" > <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Fonctionnalités clés </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36" xmlns="http://www.w3.org/2000/svg"> <g id="radar" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <path d="M18,0 C27.9411255,0 36,8.0588745 36,18 C36,27.9411255 27.9411255,36 18,36 C8.0588745,36 0,27.9411255 0,18 C0,8.0588745 8.0588745,0 18,0 Z M27,24 C25.3431458,24 24,25.3431458 24,27 C24,28.6568542 25.3431458,30 27,30 C28.6568542,30 30,28.6568542 30,27 C30,25.3431458 28.6568542,24 27,24 Z M9,6 C7.34314575,6 6,7.34314575 6,9 C6,10.6568542 7.34314575,12 9,12 C10.6568542,12 12,10.6568542 12,9 C12,7.34314575 10.6568542,6 9,6 Z" style="fill: #091e42; fill-rule:evenodd;" opacity="0.5"></path> <path d="M0.109792947,19.9994154 L4.14189822,20.0008423 C5.04297468,26.2976346 10.1341145,31.2425973 16.5001924,31.9206052 L16.5001924,31.9206052 L16.4996815,35.9383631 C7.9222638,35.2305882 1.05017885,28.5088169 0.109792947,19.9994154 Z M35.8902071,19.9994154 C34.9498002,28.5090064 28.0774301,35.2308876 19.4997454,35.9384103 L19.5008071,31.9204987 C21.7701714,31.6786398 23.8774951,30.8945487 25.690509,29.6998769 C26.0862015,29.8921514 26.5305061,30 27,30 C28.6568542,30 30,28.6568542 30,27 C30,26.5305061 29.8921514,26.0862015 29.7002885,25.6907152 C30.8063593,24.0113912 31.5606018,22.0797955 31.8581018,20.0008423 L31.8581018,20.0008423 Z M19.4997454,0.0615896624 C28.4103982,0.796576994 35.4807732,8.02191551 35.9726584,16.9993932 L31.9648454,17.0001337 C31.4873104,10.2328667 26.2001272,4.79348549 19.5008071,4.0795013 L19.5008071,4.0795013 Z M16.4996815,0.0616369454 L16.5001924,4.07939482 C14.2304473,4.32113 12.1227711,5.10527596 10.309491,6.30012311 C9.9137985,6.1078486 9.46949394,6 9,6 C7.34314575,6 6,7.34314575 6,9 C6,9.46949394 6.1078486,9.9137985 6.29971147,10.3092848 C5.01802529,12.2552419 4.20875929,14.5399386 4.03515462,17.0001337 L4.03515462,17.0001337 L0.027341616,16.9993932 C0.519216273,8.02210798 7.58929864,0.796886814 16.4996815,0.0616369454 Z" style="fill: #091e42; fill-rule:evenodd;"></path> <path d="M7.18143706,20.0003312 L13.4162763,20.0005324 C13.991179,21.3159253 15.1157024,22.3361682 16.4995396,22.7709542 L16.4995396,22.7709542 L16.5001181,28.8985974 C11.7930028,28.2568338 8.03332731,24.6372966 7.18143706,20.0003312 Z M28.8185629,20.0003312 C28.5509634,21.4569155 27.9964404,22.813106 27.215757,24.0081397 C27.1442731,24.0025672 27.0724364,24 27,24 C25.3431458,24 24,25.3431458 24,27 C24,27.072513 24.0025727,27.1444252 24.0076318,27.2156501 C22.6773513,28.0851235 21.1467238,28.6740259 19.5001587,28.8985596 L19.4994525,22.7712708 C20.8837516,22.3366635 22.0086814,21.3162446 22.5837237,20.0005324 L22.5837237,20.0005324 Z M16.5001181,7.10140263 L16.4995396,13.2290458 C14.781573,13.7688115 13.4632613,15.2108842 13.1000563,16.999812 L13.1000563,16.999812 L7.04481833,17.000274 C7.21031108,15.1632975 7.82740999,13.4565356 8.78424303,11.9918603 C8.85557483,11.9974273 8.92748697,12 9,12 C10.6568542,12 12,10.6568542 12,9 C12,8.92748697 11.9974273,8.85557483 11.9923682,8.78434987 C13.321962,7.91512069 14.8530383,7.32596391 16.5001181,7.10140263 Z M19.5001587,7.10144038 C24.5407705,7.78880297 28.4948744,11.8908437 28.9551817,17.000274 L22.8999437,16.999812 C22.5366677,15.2105344 21.2179114,13.7682476 19.4994525,13.2287292 L19.4994525,13.2287292 Z" style="fill: #091e42; fill-rule:evenodd;"></path> </g> </svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Alertes et plannings d'astreinte</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M31.81,4.54h-.35V27.26a4.2,4.2,0,0,1-4.2,4.2H4.54v.35A4.2,4.2,0,0,0,8.74,36H31.81A4.2,4.2,0,0,0,36,31.81V8.74A4.2,4.2,0,0,0,31.81,4.54Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.46,27.26V4.19A4.2,4.2,0,0,0,27.26,0H4.19A4.2,4.2,0,0,0,0,4.19V27.26a4.2,4.2,0,0,0,4.19,4.2H27.26A4.2,4.2,0,0,0,31.46,27.26ZM23.56,12l0,0-9.39,9.4a1.58,1.58,0,0,1-2.17,0l0,0-4-4a1.57,1.57,0,0,1,2.17-2.27l.06.05L13,18.08,21.29,9.8a1.57,1.57,0,0,1,2.17-.05l.05.05A1.56,1.56,0,0,1,23.56,12Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Automatisation</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M31.28,15.09V13.15a13.28,13.28,0,0,0-26.56.22v1.72A4.17,4.17,0,0,1,7,14.42h.87V13.2a10.14,10.14,0,0,1,20.27.17v1.05H29A4.17,4.17,0,0,1,31.28,15.09Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M28.14,28.05v.26a2.61,2.61,0,0,1-2.62,2.53H21.29a3.51,3.51,0,0,1,.38,1.58h0A3.47,3.47,0,0,1,21.29,34h4.34a5.77,5.77,0,0,0,5.65-5.77v-.84a4.17,4.17,0,0,1-2.27.67Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M8.74,14.42H7A4.19,4.19,0,0,0,2.8,18.61v5.24A4.19,4.19,0,0,0,7,28.05H8.74a1,1,0,0,0,1-1.05V15.47A1,1,0,0,0,8.74,14.42Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.28,15.09A4.17,4.17,0,0,0,29,14.42H27.26a1,1,0,0,0-1.05,1.05V27a1,1,0,0,0,1.05,1.05H29a4.19,4.19,0,0,0,4.19-4.2V18.61A4.17,4.17,0,0,0,31.28,15.09Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M0,20v2.45a2.1,2.1,0,0,0,2.1,2.09h.7V17.91H2.1A2.1,2.1,0,0,0,0,20Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M33.9,17.91h-.7v6.64h.7A2.1,2.1,0,0,0,36,22.46V20A2.1,2.1,0,0,0,33.9,17.91Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M21.29,30.84a3.49,3.49,0,0,0-6.61,1.58h0a3.5,3.5,0,0,0,7,0h0A3.51,3.51,0,0,0,21.29,30.84Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Support multicanal</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce qu'un modèle de gestion des services informatiques ? </h2> <p>Conçu spécifiquement pour les équipes informatiques, ce modèle contient tous les éléments de base pour assurer la gestion des services informatiques. Ce modèle vous aidera à recevoir les demandes, configurer les alertes, signaler les incidents et résoudre les problèmes rapidement.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Quels éléments comporte le modèle de gestion des services informatiques ? </h2> </div> </div> </div> </div> <div class="imkt-tab-container container-fluid"> <div class="component component--tab-navigation positionTop center "> <ul class="imkt-tab-list even pill center border-color-n50 "> <li class="imkt-tab border-color-n50"> <a href="#tab-b4cbe505-d604-4176-a0a3-49f31d4152e7" data-event="clicked" data-uuid="b4cbe505-d6-0" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Alertes et plannings d'astreinte" data-label-english="Alerts and on call schedules" data-tab-name="schedules" class="b50 text-n800 border-color-n50 active "> Alertes et plannings d'astreinte </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-c40f779f-58b7-44e1-8023-abe898098b4b" data-event="clicked" data-uuid="c40f779f-58-1" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Automatisation" data-label-english="Automation" data-tab-name="automation" class="n20 text-n300 border-color-n50 "> Automatisation </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-68c12d81-df16-4c01-baed-f715dd640158" data-event="clicked" data-uuid="68c12d81-df-2" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Support multicanal" data-label-english="Multi-channel support" data-tab-name="support" class="n20 text-n300 border-color-n50 "> Support multicanal </a> </li> </ul> </div> <div class="content-tabs "> <div id="tab-b4cbe505-d604-4176-a0a3-49f31d4152e7" class="imkt-tab-block active"> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Alertes et plannings d'astreinte </h2> <p>Jira Service Management permet de centraliser, filtrer et enrichir les alertes dans tous vos outils de surveillance, de journalisation et de CI/CD, afin de vous assurer que vos équipes répondent rapidement aux problèmes tout en évitant la fatigue d'alerte. Les équipes peuvent automatiquement regrouper des alertes liées et ajouter des pièces jointes, des notes et des liens, afin de maximiser les informations disponibles concernant les incidents. Grâce à la personnalisation des plannings d'astreinte, des règles de routage et des politiques de remontée, les équipes peuvent traiter les alertes différemment en fonction de leur source et de leur urgence.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="7ee03d6c" alt="Capture d'écran des astreintes" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:bbe9d880-ba4e-4dde-acb8-d30edc03ca24/On-call.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-c40f779f-58b7-44e1-8023-abe898098b4b" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Automatisation </h2> <p>Jira Service Management vous permet d'automatiser vos processus et vos workflows, de façon à éliminer les tâches manuelles et répétitives ; avec votre équipe, vous pouvez ainsi vous concentrer sur les tâches les plus importantes.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="7b5f7fcd" alt="Capture d'écran des demandes de changements" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:88e1261b-14d1-4dd4-a26e-4ef90ad8ba46/Change-requests.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-68c12d81-df16-4c01-baed-f715dd640158" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Support multicanal </h2> <p>Jira Service Management permet aux clients d'envoyer des demandes depuis différents canaux, fournissant ainsi aux gestionnaires informatiques une source de référence unique. Grâce au catalogue de services ou au portail, les clients ont accès à des formulaires simplifiés qui acheminent les demandes directement vers les équipes responsables de leur prise en charge.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="db1b8370" alt="Capture d'écran de backlog" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:d8ee1579-cbed-42b5-afcf-f032f6a3965d/Multi-channel-support.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Tabs", "params": { "tabBorderColor":"n50", "tabBackgroundColor":"n20", "tabTextColor":"n300", "tabBackgroundColorActive":"b50", "tabTextColorActive":"n800", "defaultTab":"schedules", "linkedContainerTab":false, "selectId":"select-f2a2e3ff-4469-46a0-a05d-1323a798aefa" } } </script></div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="cfc4ced8" alt="Ticket urgent" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:4916ff38-3053-47d6-b17c-9cc537f9ef4f/illustrations-spot-Time-Sensitive%20Ticket.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Résolvez rapidement les incidents </h3> <p>Favorisez le libre-service pour les clients en proposant automatiquement des articles de la base de connaissances, et réduisez les interférences en regroupant les problématiques similaires.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="67acdf9d" alt="Fenêtre de cloche de service" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:29098174-2eb2-411f-aad0-f9bf8fa365f0/illustrations-spot-Service%20Bell%20Window.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gérez les alertes et les astreintes en continu </h3> <p>Veillez à ce que votre service reste fiable et réactif en créant un planning d'astreinte, afin que les membres des équipes adéquates puissent recevoir les alertes lorsque des problèmes critiques surviennent.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="9ded4f57" alt="Illustration de ticket" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:d3e54219-03f2-49f9-8d36-bfea12a039c0/illustrations-spot-Raise%20Ticket%20Window.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Répondez rapidement aux demandes de service </h3> <p>Sur la base des bonnes pratiques ITIL, ce modèle est conçu pour vous aider à travailler plus efficacement entre les différentes équipes afin d'exécuter les demandes de service plus rapidement que jamais.</p> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment se lancer avec le modèle de gestion des services informatiques </h2> <p>Ce modèle utilise Jira Service Management pour vous aider à recevoir les demandes, configurer les alertes, signaler les incidents et résoudre les problèmes rapidement.</p> </div> </div> </div> </div> <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 xs-none-bottom alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > </div> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="c2229975-fa-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Configurez votre centre d'aide et votre portail " id="set-up-help-center-and-portal" href="javascript:void(0);"> <span class="label"> Configurez votre centre d'aide et votre portail </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Le centre d'aide permet aux clients d'envoyer des demandes et d'accéder à votre base de connaissances en libre-service. Configurez le message de bienvenue, les annonces et la mise en page. <a data-event="clicked" data-uuid="2ece504d-480" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#1-set-up-and-customize-your-project">En savoir plus</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="c01e3b9c-8c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Personnalisez vos types de demandes " id="customize-request-types" href="javascript:void(0);"> <span class="label"> Personnalisez vos types de demandes </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Aidez les clients et les agents en utilisant des types de demande personnalisés, ou même en créant les vôtres. <a data-event="clicked" data-uuid="f3f6d3ab-120" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#2-set-up-request-types-and-customize-queues">En savoir plus</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="d767c7bd-89-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Organiser vos files d'attente " id="organize-queues" href="javascript:void(0);"> <span class="label"> Organiser vos files d'attente </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Alignez votre file d'attente en fonction des méthodes appliquées par vos équipes pour trier les demandes et y répondre. <a data-event="clicked" data-uuid="f3bb8518-740" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#2-set-up-request-types-and-customize-queues">En savoir plus</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="68773d8c-ea-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ajouter des agents " id="add-agents" href="javascript:void(0);"> <span class="label"> Ajouter des agents </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Que la fête commence ! Ajoutez des agents à votre équipe de projet de services. <a data-event="clicked" data-uuid="d00d8231-a70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#3-add-team-members-and-customers">En savoir plus</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modèles de gestion des services connexes </h2> </div> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/general-service-management" data-event="clicked" data-uuid="2c8f38cf-a2" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="943ce91c" alt="Vue des files d'attente" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services généraux </h4> <p>Collect, prioritize, and manage requests for any business teams.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/hr-service-management" data-event="clicked" data-uuid="4d030fd8-49" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="6bf1338d" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services RH </h4> <p>Manage onboarding and offboarding and respond to HR requests.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/facilities-service-management" data-event="clicked" data-uuid="8d20ac6d-7d" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="05fbf305" alt="Capture d'écran du centre d'aide" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion de services liés aux installations </h4> <p>Gérez les demandes de maintenance, de déménagement et de planification d'événements.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid xs-cozy" data-container-id="999e275e-5b3a-40ef-9a2e-ae70faab9e7b"> <style class="background-image-styles" data-for="999e275e-5b3a-40ef-9a2e-ae70faab9e7b"> [data-container-id="999e275e-5b3a-40ef-9a2e-ae70faab9e7b"] { background-image: linear-gradient(180deg, #FFFFFF 0%, #DEEBFF 100%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ressources pour la gestion des services informatiques connexes </h2> </div> </div> <div class="column column-md-4 " > <a href="/fr/software/jira/service-management/product-guide" data-event="clicked" data-uuid="0342f906-df" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guide produit Jira Service Management </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Que vous vous lanciez sur Jira Service Management, que vous formiez vos coéquipiers ou que vous soyez prêt à booster vos compétences de gestion des services, ces guides couvrent tout, des bases aux bonnes pratiques approfondies.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/fr/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="52817fb4-50" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guide complet sur les solutions Atlassian pour l'ITSM </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Ce guide pratique couvre les bases à connaître pour comprendre l'ITSM grâce à Atlassian – dans les équipes de livraison informatique, opérationnelles et de support.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/fr/whitepapers/it-service-management-at-high-velocity" data-event="clicked" data-uuid="e51de0e6-52" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Vision pour la gestion des services informatiques à grande vélocité </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Dans ce rapport, vous découvrirez de plus près la vision d'Atlassian en matière de gestion des services et la manière dont nous répondons à certaines des questions les plus fréquemment posées aux équipes informatiques.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-cozy-top xl-cozy-top xs-comfortable-top lg-comfortable-top xs-cozy-bottom b50" id="hero" data-container-id="cac21e0b-88d0-46ac-98f1-d194d2179d94"> <style class="background-image-styles" data-for="cac21e0b-88d0-46ac-98f1-d194d2179d94"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="cac21e0b-88d0-46ac-98f1-d194d2179d94"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2445") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2445") ; background-position: left -100px bottom 35% , right -100px bottom 35% ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="cac21e0b-88d0-46ac-98f1-d194d2179d94"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2445") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2445") ; background-position: left -72px bottom 35% , right -72px bottom 35% ; 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informatiques" data-template-id="com.atlassian.servicedesk:simplified-it-service-management-basic" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:simplified-it-service-management-basic" data-blue-print-module="com.atlassian.servicedesk:simplified-it-service-management-basic" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="it-service-management2" > Utiliser le modèle </span> <div id="imkt-jsx--3d91466f" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--3d91466f", "props": { "cloudSignupLink": "/fr/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "it-service-management2", "labels": { "SiteSelectorModal.cancel": "Annuler", "SiteSelectorModal.createPage": "Créer une page", 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