Press-releases

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data-text-list="[]" data-scroll-target="#" class="first-fold align-center image-wrap has-animation banner-default"> <div class="banner-cover" style="background-image: url(https://web.archive.org/web/20211028215339im_/https://website-assets-fw.freshworks.com/attachments/cksd9e0qr02myfnfz8g1nmc8y-new-banner.full.jpg);"></div> <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Newsroom</h1> <p class="sub-text">Contact us: <a href="https://web.archive.org/web/20211028215339/mailto:pr@freshworks.com">pr@freshworks.com</a></p> <div class="mt-md"> <a title="" class="button button--white " id="" target="" href="https://web.archive.org/web/20211028215339/https://company-assets.freshworks.com/freshworks/press-kit/freshworks-presskit_2021.zip"> Download Press Kit</a> </div> </div> <script> var typed_library_script = document.getElementById('typed-script') if ((document.getElementById('typed-script') === null)) { var script = 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backSpeed: 70, loop: true, loopCount: Infinity, smartBackspace: true }; var typed = new Typed(parent.querySelector('.animated-text'), options); } })(document.currentScript)) </script> </section> <section class="l-section"> <div class="l-page container"> <div class="row"> <div class="col-md-8"> <h2 class="mt-sm">Press releases</h2> <p class="date-place">By year:</p> <div class="press-release-select fworks-custom-dropdown form-field field-dropdown select-dropdown-selected-year"> <select class="selected-year"> <option class="dropdown-select-input field-fix" value="2021">2021</option> <option class="dropdown-select-input field-fix" value="2020">2020</option> <option class="dropdown-select-input field-fix" value="2019">2019</option> <option class="dropdown-select-input field-fix" value="2018">2018</option> <option class="dropdown-select-input field-fix" value="2017">2017</option> <option class="dropdown-select-input field-fix" value="2016">2016</option> <option class="dropdown-select-input field-fix" value="2015">2015</option> <option class="dropdown-select-input field-fix" value="2014">2014</option> <option class="dropdown-select-input field-fix" value="2013">2013</option> <option class="dropdown-select-input field-fix" value="2012">2012</option> </select> <i class="icon-arrow-down"></i> </div> <div class="press-release mt-md"> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/radisson-hotel-group-relies-on-freshworks-to-delight-its-distributed-workforce-with-exceptional-it-service"> <h4 class="heading-hover">Radisson Hotel Group Relies on Freshworks to Delight its Distributed Workforce with Exceptional IT Service </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Radisson Hotel Group improve IT efficiencies and increase response time within its distributed workforce, by using the IT service management (ITSM) solution <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/">Freshservice</a>®. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/radisson-hotel-group-relies-on-freshworks-to-delight-its-distributed-workforce-with-exceptional-it-service"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 29, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-chief-product-officer-of-cloudflare-to-the-board-of-directors"> <h4 class="heading-hover">Freshworks Appoints Chief Product Officer of Cloudflare to the Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the appointment of <a href="https://web.archive.org/web/20211028215339/https://www.linkedin.com/in/talkwjt/">Jennifer Taylor</a>, senior vice president and chief product officer at Cloudflare, and former product executive at Salesforce and Adobe, as a new independent member of the board of directors.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-chief-product-officer-of-cloudflare-to-the-board-of-directors"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 28, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-helps-dunzo-delight-its-customers-with-faster-support-as-it-scales-revenue"> <h4 class="heading-hover"><strong>Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>(NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/live-chat-software/resources/case-study/dunzo/">Dunzo</a>, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-helps-dunzo-delight-its-customers-with-faster-support-as-it-scales-revenue"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 24, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-closing-of-initial-public-offering-and-full-exercise-of-underwriters-option-to-purchase-additional-shares"> <h4 class="heading-hover">Freshworks Announces Closing of Initial Public Offering and Full Exercise of Underwriters’ Option to Purchase Additional Shares</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, today announced the closing of its initial public offering of 31,350,000 shares of Class A common stock including the full exercise by the underwriters of their option to purchase 2,850,000 shares of Class A common stock at a price to the public of $36.00 per share. The shares are listed for trading on the Nasdaq Global Select Market under the symbol “FRSH.”</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-closing-of-initial-public-offering-and-full-exercise-of-underwriters-option-to-purchase-additional-shares"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 21, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-pricing-of-initial-public-offering"> <h4 class="heading-hover">Freshworks Announces Pricing of Initial Public Offering</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, today announced the pricing of its initial public offering of 28,500,000 shares of Class A common stock at a price to the public of $36.00 per share. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-pricing-of-initial-public-offering"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 03, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools7"> <h4 class="heading-hover">Freshworks Positioned as the Only Challenger in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., a leading software company empowering businesses to delight their customers and employees, was named the only Challenger in the 2021 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools among 11 vendors.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools7"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 27, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-files-registration-statement-for-proposed-initial-public-offering"> <h4 class="heading-hover">Freshworks Files Registration Statement for Proposed Initial Public Offering</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced that it publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of its Class A common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-files-registration-statement-for-proposed-initial-public-offering"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 19, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-hosts-re-solve-a-digital-event-dedicated-to-the-future-of-customer-delight-with-keynote-from-adam-gilchrist"> <h4 class="heading-hover">Freshworks Hosts RE:SOLVE, a Digital Event Dedicated to the Future of Customer Delight with Keynote from Adam Gilchrist</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to help delight their customers and employees, announced Adam Gilchrist as the keynote speaker for <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/campaigns/resolve">RE:SOLVE</a>, a digital CX (Customer Experience) summit that premieres on 26th August, 2021. The multiple world-cup winning cricketer, and ESPN's 'most exhilarating cricketer of the modern age' will explain to the business world his record breaking strategies and abilities that have delighted his fans. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-hosts-re-solve-a-digital-event-dedicated-to-the-future-of-customer-delight-with-keynote-from-adam-gilchrist"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 18, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/an-opportunity-to-delight-just-14-of-global-consumers-expect-to-be-wowed-by-a-company"> <h4 class="heading-hover">An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, today unveiled <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/resources/reports/deconstructing-delight/">survey findings</a> that reveal the complexity and contradiction of consumer expectations. With just 14% of customers expecting to be wowed by brands today, the survey findings underscore a major opportunity for companies to exceed expectations in delighting their customers. A majority (77%) of consumers are willing to exchange information for a more personalized, faster and values-driven experience.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/an-opportunity-to-delight-just-14-of-global-consumers-expect-to-be-wowed-by-a-company"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 16, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-former-ceo-of-netsuite-zach-nelson-to-the-board-of-directors"> <h4 class="heading-hover">Freshworks Appoints Former CEO of NetSuite, Zach Nelson, to the Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of former NetSuite CEO Zach Nelson, as a new independent member of the board of directors. Mr. Nelson is a pioneer in the enterprise SaaS industry having held leadership positions at Oracle, Sun Microsystems, McAfee, and Netsuite.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-former-ceo-of-netsuite-zach-nelson-to-the-board-of-directors"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-ranked-number-10-on-the-forbes-2021-cloud-100"> <h4 class="heading-hover">Freshworks Ranked Number 10 on the Forbes 2021 Cloud 100</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, has been named to the Forbes 2021 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with<a href="https://web.archive.org/web/20211028215339/https://www.bvp.com/"> Bessemer Venture Partners</a> and<a href="https://web.archive.org/web/20211028215339/https://www.salesforce.com/company/ventures/"> Salesforce Ventures</a>.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-ranked-number-10-on-the-forbes-2021-cloud-100"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 09, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer"> <h4 class="heading-hover">Freshworks Names Veteran Technology Company Attorney as Chief Legal Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of <a href="https://web.archive.org/web/20211028215339/https://www.linkedin.com/in/pamsergeeff/">Pam Sergeeff</a> as Chief Legal Officer and General Counsel reporting to CEO and Founder Girish Mathrubootham. Sergeef will lead the company’s worldwide legal organization, responsible for corporate strategy, governance, product compliance, data protection, privacy, and intellectual property. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 04, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-helps-uk-delivery-management-company-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown"> <h4 class="heading-hover">Freshworks Helps UK Delivery Management Company Parcelhub Respond To 100% Spike In Enquiries During Lockdown </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer <a href="https://web.archive.org/web/20211028215339/https://www.parcelhub.co.uk/">Parcelhub</a>, a UK-based delivery management and proactive tracking support company, has been helping UK retailers fulfil online orders throughout the pandemic thanks to its use of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks’</a> customer support software, <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-helps-uk-delivery-management-company-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 21, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-and-pink-elephant-emea-join-forces-to-provide-enterprise-level-it-service-management"> <h4 class="heading-hover">Freshworks and Pink Elephant EMEA Join Forces To Provide Enterprise-level IT Service Management</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Pink Elephant EMEA, a global IT Service Management specialist, has today announced a partnership with <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees. The partnership will enablePink Elephant EMEA and Freshworks to provide their IT Service Management (ITSM) know-how and deliver the intuitive consumer-grade user experience employees now expect.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-and-pink-elephant-emea-join-forces-to-provide-enterprise-level-it-service-management"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 15, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/ai-becomes-mainstream-in-delivering-delightful-it-service-management"> <h4 class="heading-hover">AI Becomes Mainstream in Delivering Delightful IT Service Management</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the results of a recent survey with IDG on the state of IT Service Management (ITSM) and IT Operations Management (ITOM). The survey overall showed that Artificial Intelligence (AI) technology has hit the mainstream, as 93% of businesses are currently exploring or deploying some level of AI in ITSM. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/ai-becomes-mainstream-in-delivering-delightful-it-service-management"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 29, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-former-comcast-and-mcdonald-s-dei-advisor-as-chief-diversity-and-inclusion-officer"> <h4 class="heading-hover">Freshworks Appoints Former Comcast and McDonald’s DEI Advisor as Chief Diversity and Inclusion Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of diversity advocate <a href="https://web.archive.org/web/20211028215339/https://www.linkedin.com/in/randi-bryant/">Randi Bryant</a> as the company’s first Chief Diversity and Inclusion Officer. Bryant brings more than 20 years of experience to Freshworks, having helped large and complex organizations like Comcast, McDonald’s, the New York Transit Authority, and the U.S. Department of State, to equip employees with the tools to foster an inclusive work environment. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-appoints-former-comcast-and-mcdonald-s-dei-advisor-as-chief-diversity-and-inclusion-officer"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 24, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-named-a-visionary-for-the-second-consecutive-year-in-the-gartner-magic-quadrant-for-crm-customer-engagement-center"> <h4 class="heading-hover">Freshworks Named a Visionary for the Second Consecutive Year in the Gartner Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/http://www.freshworks.com/">Freshworks Inc</a>., a leading software company empowering businesses to delight their customers and employees, announced it has again been recognized as the only company named a Visionary, among 16 vendors, in the <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/resources/gartner-magic-quadrant-crm-cec-2021/">2021 Gartner Magic Quadrant for Customer Relationship Management (CRM) Customer Engagement Center (CEC)</a>. Freshworks’ Freshdesk was recognized for its ability to execute and completeness of vision. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-named-a-visionary-for-the-second-consecutive-year-in-the-gartner-magic-quadrant-for-crm-customer-engagement-center"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 14, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/main-street-revival-41-of-global-consumers-switched-to-support-local-businesses-during-the-pandemic-and-94-plan-to-continue"> <h4 class="heading-hover">Main Street Revival: 41% of Global Consumers Switched to Support Local Businesses During the Pandemic--and 94% Plan to Continue</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced research revealing the new shape of the global consumer after an unprecedented pandemic that spotlights a revival of Main Street businesses amid rapid adoption of digital tools. The study of 10,500 global consumers, conducted in partnership with Dynata, found that 41% of consumers were inspired to support local businesses during the pandemic and 94% plan to continue, revealing a major shift in the global economy. </p> <a href="/web/20211028215339/https://www.freshworks.com/main-street-revival-41-of-global-consumers-switched-to-support-local-businesses-during-the-pandemic-and-94-plan-to-continue"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 26, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases-roxanne-s-austin-elected-to-freshworks-board-of-directors"> <h4 class="heading-hover">Roxanne S. Austin Elected to Freshworks Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the expansion of its board of directors with the addition of Roxanne S. Austin, who was elected independent director. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases-roxanne-s-austin-elected-to-freshworks-board-of-directors"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 04, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-increases-leadership-strength-adding-former-zendesk-and-salesforce-executive-as-vice-president-general-manager-in-europe"> <h4 class="heading-hover">Freshworks Increases Leadership Strength Adding Former Zendesk and Salesforce Executive as Vice President & General Manager in Europe</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, has announced the appointment of SaaS industry veteran, John Crossan, as its Vice President & General Manager of Europe. Crossan brings over 20 years of experience in the sector to Freshworks and is tasked with leading the company’s rapid growth across Europe. </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-increases-leadership-strength-adding-former-zendesk-and-salesforce-executive-as-vice-president-general-manager-in-europe"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 23, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-new-cmo-stacey-epstein"> <h4 class="heading-hover">Freshworks Appoints Former SuccessFactors and ServiceMax Executive as Chief Marketing Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., the intelligent customer engagement software company, announced the appointment of veteran Software as a Service (SaaS) visionary Stacey Epstein as Chief Marketing Officer (CMO). Epstein brings over 25 years of industry experience, fueling startups to high-growth multi-billion dollar companies. Epstein will play a pivotal role in Freshworks’ next phase of growth, leading global marketing strategy for the company. This news comes on the heels of the company recently surpassing $300 million in ARR.</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-new-cmo-stacey-epstein"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 16, 2021</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-crosses-300m-in-arr-with-over-40-year-over-year-arr-growth-in-2020"> <h4 class="heading-hover">Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth</h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks, Inc., </a>the intelligent customer engagement software company, today announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue milestone. </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-crosses-300m-in-arr-with-over-40-year-over-year-arr-growth-in-2020"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 19, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19"> <h4 class="heading-hover">Freshworks Rated Top 25 Private Cloud Company to Work for during COVID-19</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1165741002&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks+Inc." target="_blank">Freshworks Inc.</a>, the customer and employee engagement software company, was recognized as one of the <strong><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1522017420&u=https%3A%2F%2Fwww.battery.com%2Fpowered%2Fcloudculture-2020-covid-edition%2F&a=25+Highest+Rated+Private+Cloud+Computing+Companies+To+Work+For" target="_blank">25 Highest Rated Private Cloud Computing Companies To Work For</a></strong> in a list released by <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1531980592&u=https%3A%2F%2Fwww.battery.com%2F&a=Battery+Ventures" target="_blank">Battery Ventures</a>, a global investment firm and cloud investor, with data specifically provided by <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=3440788112&u=https%3A%2F%2Fwww.glassdoor.com%2Findex.htm&a=Glassdoor*" target="_blank">Glassdoor*</a>, the worldwide leader on insights about jobs and companies. The list highlights the top 25 privately-held B2B cloud-computing companies ranked according to employee satisfaction shared on Glassdoor during the first six months of the pandemic.</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 27, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-unveils-freshworks-crm-and-freshworks-neo"> <h4 class="heading-hover">Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer and employee engagement software company, today unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. The Freshworks CRM solution is built on Freshworks Neo, a new and fundamental reimagining of the platform experience, which unifies data on an embedded customer data platform for personalized customer engagement, improved lead conversion and sales growth. Neo eliminates the reliance on unwieldy tools and complex multi-stack point solutions that result in data silos that limit artificial intelligence (AI) and machine learning’s (ML) usefulness. With Neo, businesses can quickly and easily extend and craft custom environments, with simple clicks not code, to better serve their customers and prospects. </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-unveils-freshworks-crm-and-freshworks-neo"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 20, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-former-atlassian-executive-as-chief-revenue-officer"> <h4 class="heading-hover">Freshworks Appoints Former Atlassian Executive as Chief Revenue Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, today announced the appointment of tech veteran José Morales as chief revenue officer. Morales most recently served as Atlassian Corporation Plc’s head of global field operations and specializes in driving revenue for high-velocity and hyper-growth companies. He will be instrumental as Freshworks continues its impressive growth trajectory — closing out its strongest net ARR quarter in company history. Morales will lead the Freshworks’ 1,000+ person sales and go-to-market organization and will report to Freshworks founder and CEO Girish Mathrubootham. Morales is the latest addition to the senior executive team which includes the recent C-level appointments of Chief Financial Officer Tyler Sloat (from Zuora, Inc.), Chief Customer Officer Pradeep Rathinam (from AnsweriQ Inc. and Microsoft Corporation) and Chief Product Officer Prakash Ramamurthy (from Oracle Corporation). </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-former-atlassian-executive-as-chief-revenue-officer"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 12, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-recognized-in-fourth-gartner-magic-quadrant-report-for-2020"> <h4 class="heading-hover">Freshworks Recognized in Fourth Gartner Magic Quadrant Report for 2020</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the customer engagement software company, announced its <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/1">Freshservice</a> offering was included in the 2020 Gartner Magic Quadrant for IT Service Management Tools, with Gartner recognizing the company for its completeness of vision and ability to execute. In 2020 Gartner also recognized Freshworks for its Freshsales offering in the Magic Quadrant for CRM Lead Management and the Magic Quadrant for Sales Force Automation and for its Freshdesk offering in the Magic Quadrant for the CRM Customer Engagement Center, where it was named a Visionary , which means an inclusion across four Gartner Magic Quadrants in a single year. The inclusion in this fourth analyst based research comes on the heels of Freshworks recognition in Gartner’s research based on their user-generated content. Freshworks was recognized in three Gartner ‘Voice of the Customer’ reports in 2019 for CRM Customer Engagement Center, Sales Force Automation and IT Service Management Tool, the latter which aggregated the findings across hundreds of customer reviews. To read the entire Magic Quadrant for IT Service Management Tools report click <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/gartner-magic-quadrant-report-2020">here.</a></p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-recognized-in-fourth-gartner-magic-quadrant-report-for-2020"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/uk-broadcaster-itv-uses-freshworks-to-delight-its-rising-number-of-viewers"> <h4 class="heading-hover">UK Broadcaster ITV Uses Freshworks to Delight its Rising Number of Viewers</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer ITV, a major broadcaster in the UK relied on<a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/eu/"> Freshworks’</a> IT service desk software,<a href="https://web.archive.org/web/20211028215339/https://freshservice.com/lp/home?tactic_id=3388974&utm_source=Google-AdWords&utm_medium=Search-UKBrand&utm_campaign=Search-UKBrand&utm_term=freshservice&device=c&gclid=EAIaIQobChMI3bmV8u_b6wIVC-J3Ch1y4wEDEAAYAiAAEgKkoPD_BwE"> Freshservice</a> to quickly adapt to the rising pressure on IT due to COVID-19. Providing support during live programming means there’s no room for error and remote working took on a new and sudden importance. The ITV IT crew required the right equipment in the right place at a moment’s notice to support ITV Daytime’s 7.5 hrs of live weekday programming and production schedule. Freshservice searchable tickets and asset management capabilities which enabled the Broadcast Support team to shave two hours off their average response time while increasing their ticket resolution rate to 98%. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/uk-broadcaster-itv-uses-freshworks-to-delight-its-rising-number-of-viewers"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 16, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-ranked-number-16-on-2020-forbes-cloud-100"> <h4 class="heading-hover">Freshworks Ranked Number 16 On 2020 Forbes Cloud 100</h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="https://web.archive.org/web/20211028215339/http://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, today announced it ranked number 16 on the Forbes 2020 Cloud 100, alongside other industry visionaries like Snowflake Inc., Stripe, Inc. and Asana, Inc. This marks the fourth consecutive year Freshworks has been recognized on this definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and <a href="https://web.archive.org/web/20211028215339/https://www.salesforce.com/company/ventures/">Salesforce Ventures</a>. </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-ranked-number-16-on-2020-forbes-cloud-100"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 26, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-assists-manchester-football-association-with-tackling-a-66-increase-in-enquiries"> <h4 class="heading-hover">Freshworks Assists Manchester Football Association with Tackling a 66% Increase in Enquiries</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer Manchester Football Association (<a href="https://web.archive.org/web/20211028215339/http://www.manchesterfa.com/">Manchester FA</a>), the governing body for association football in Manchester, saw customer service tickets increase by 66% from March to May 2020, with lots of its customers concerned about the 2019/20 season ending prematurely. Thanks to its use of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks’</a> customer support software, <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, Manchester FA has managed to respond to all enquiries and even increase its CSAT score by 7% to 89% despite ticket numbers increasing by two-thirds, compared to the same period last year. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-assists-manchester-football-association-with-tackling-a-66-increase-in-enquiries"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 11, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/hexaware-and-freshworks-form-strategic-partnership-to-transform-customer-and-employee-engagement"> <h4 class="heading-hover">Hexaware and Freshworks Form Strategic Partnership to Transform Customer and Employee Engagement</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://hexaware.com/">Hexaware</a> Technologies Limited a leading global IT consulting & digital solutions provider and <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, a customer engagement software company, have announced a global strategic partnership where Hexaware will make use of Freshworks’ customer and employee engagement software to build digital solutions for its customers. Hexaware has been on the forefront of digital transformation and cloud revolution and Freshworks with its software has been making it easy for teams to acquire, close, and keep their customers for life. The partnership will help businesses elevate customer and employee experiences by building solutions that provide quicker response and resolution to internal and external requests. </p> <a href="/web/20211028215339/https://www.freshworks.com/hexaware-and-freshworks-form-strategic-partnership-to-transform-customer-and-employee-engagement"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 05, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-doubles-omnichannel-customer-support-arr-in-h1-2020"> <h4 class="heading-hover">Freshworks doubles omnichannel customer support ARR in H1 2020</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’ Freshdesk Omnichannel product, which combines the power of customer support software with chat and telephony solutions, showed particular strength by doubling its ARR during the first half of 2020 — propelling the company further past the $200M ARR milestone announced earlier this year. During the period, Freshworks also provided access to free technology and expertise to small and midmarket/enterprise businesses to help combat the global pandemic, was listed as a CRM Watchlist winner, appointed key executive hires and entered into strategic partnerships with Tata Consultancy Services Limited and Slack Technologies, Inc. In addition, Freshworks was the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* </p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-doubles-omnichannel-customer-support-arr-in-h1-2020"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 09, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-flint-acquisition"> <h4 class="heading-hover">Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate employee workflows. Flint co-founders Ankur Gakkhar and Abhishek Pande are leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integration effort.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-flint-acquisition"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 01, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshdesk-omnichannel-forrester-total-economic-impact"> <h4 class="heading-hover">Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced a new commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting which found Freshworks’ customer support offering, Freshdesk Omnichannel, provides a three-year return on investment (ROI) of 462% for midmarket customers. The study shows that Freshdesk Omnichannel meets the needs of increasingly demanding companies, which require solutions that are both easy to roll out and provide an immediate return, with a payback in less than three months on average. Freshdesk Omnichannel midmarket customers achieve extensive value by reducing handling time per ticket, automating processes to deflect tickets to self-service, and improving agent workflow to provide superior customer service and experiences that create customers for life.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshdesk-omnichannel-forrester-total-economic-impact"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 17, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-strategic-partnership-with-tcs"> <h4 class="heading-hover">Freshworks Announces Strategic Partnership with TCS</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced a strategic partnership with <a href="https://web.archive.org/web/20211028215339/http://www.tcs.com/">Tata Consultancy Services (TCS)</a> a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, customer success, and ITSM solutions on top of Freshworks cloud software to elevate end-user and employee experiences.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-strategic-partnership-with-tcs"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 10, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-visionary-in-gartner-magic-quadrant-crm-customer-engagement-center"> <h4 class="heading-hover">Freshworks Named a Visionary in Gartner’s Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=4149121615&u=https%253A%252F%252Fwww.freshworks.com%252F&a=Freshworks+Inc">Freshworks Inc.</a><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">,</a> the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks was evaluated for its cloud-based omnichannel customer support software, <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a> Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks’ portfolio for Magic Quadrants including the CRM, SFA and ITSM categories. To read a copy of the entire 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report, <a href="https://web.archive.org/web/20211028215339/http://freshworks.com/resources/gartner-magic-quadrant-crm-cec-2020">click here.</a></p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-visionary-in-gartner-magic-quadrant-crm-customer-engagement-center"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 04, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-cfo-tyler-sloat"> <h4 class="heading-hover">Freshworks Hires SaaS Finance Veteran Tyler Sloat as Chief Financial Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer. The executive appointment comes on the heels of the company surpassing $200 million in annual recurring revenue, doubling in the past 18 months. Sloat is charged with maintaining sustainable growth across its customer segments, overseeing all accounting, finance, legal and IT functions.</p> <a href="/web/20211028215339/https://www.freshworks.com/freshworks-appoints-cfo-tyler-sloat"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 29, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-integrates-with-slack"> <h4 class="heading-hover">Freshworks integrates with Slack to scale rapid customer service for enterprises</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends Freshworks’ omnichannel experience that allows teams and customers to collaborate and communicate via a platform they love to best support customers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-integrates-with-slack"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 10, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-chief-product-officer-prakash-ramamurthy"> <h4 class="heading-hover">Freshworks appoints former Oracle executive as chief product officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, today announced the appointment of Prakash Ramamurthy, a veteran technology executive with extensive experience building and operating enterprise cloud services, as chief product officer. Ramamurthy’s appointment is pivotal as Freshworks expands the capabilities delivered on its AI-powered Customer for Life platform, which enables mid-size and large businesses to court, close and keep customers for life. In his role, Ramamurthy is responsible for Freshworks’ overall product vision and strategy, development and GTM efforts. He reports to Freshworks founder and CEO Girish Mathrubootham.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-chief-product-officer-prakash-ramamurthy"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 26, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-acquires-answeriq"> <h4 class="heading-hover">Freshworks Acquires AnswerIQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ’s unique ML models leverage AI algorithms against millions of customer interactions to generate automated self-service Q&As and improve next-step escalations.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-acquires-answeriq"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 04, 2020</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-launches-freshsuccess-first-crm-vendor-to-add-customer-success"> <h4 class="heading-hover">Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales opportunities. Businesses can also quickly understand the health of customer accounts and determine effective next actions that increase the lifetime value of the relationship.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-launches-freshsuccess-first-crm-vendor-to-add-customer-success"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 27, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-hyderabad-office"> <h4 class="heading-hover">Freshworks Expands Indian Operations, Opens Third Domestic Office in Hyderabad</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the opening of its third Indian office, located in Hyderabad. The office opening follows the company’s signing of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-150million-series-h-funding/">series H funding of $150 million</a> USD led by Sequoia Capital, CapitalG and Accel. The company whose roots were established in Chennai, now has twelve global offices including major technical and sales operations in Chennai, Bengaluru, and now Hyderabad.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-hyderabad-office"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 19, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-ai-survey-2019"> <h4 class="heading-hover">'Artificial Impact': Only 12% of CRM Users Actually Use an AI-Based Tool</h4> </a> <p class="newsfeed-content ellipsis-wrapper">● Half (49%) of CRM users can't concretely identify specific ways AI enhances their company’s CRM.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-ai-survey-2019"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 13, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-150million-series-h-funding"> <h4 class="heading-hover">Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel. The capital will be used to further Freshworks’ worldwide expansion as well as accelerate investment in its integrated SaaS platform. As part of this effort, Freshworks also announced its Customer-for-Life Cloud, which establishes a common data platform across all of the company’s customer engagement products to unify important customer information from marketing, sales, support and customer success to enhance the never-ending customer journey. The financing is expected to close by year-end and is subject to customary closing conditions, including U.S. antitrust regulatory clearance.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-150million-series-h-funding"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-global-expansion-second-us-office"> <h4 class="heading-hover">Freshworks Continues Global Expansion with Second US Office on the Heels of Continued Press and Analyst Recognition</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced today the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11 offices across the globe backed by a team of over 2,500 employees. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-global-expansion-second-us-office"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 16, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-forbes-2019-cloud-100-list"> <h4 class="heading-hover">Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes Cloud 100. This is the definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Partners. Freshworks first appeared on the list in 2017 at No. 95, was ranked No. 60 in 2018, and moved up to No. 40 this year. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-forbes-2019-cloud-100-list"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 10, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/2019-gartner-magic-quadrant-itsm"> <h4 class="heading-hover">Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT Service Management Tools* for Freshservice. In addition to this latest inclusion, in 2019 Gartner has also recognized Freshworks in the Magic Quadrant for Sales Force Automation for Freshsales**, and in the Magic Quadrant for CRM Customer Engagement Center for Freshdesk***. To read the entire Magic Quadrant for IT Service Management Tools report <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/freshservice-debuts-in-the-2019-gartner-magic-quadrant-for-itsm-tools">click here</a>.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/2019-gartner-magic-quadrant-itsm"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 05, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/survey-shows-sales-and-support-agents-waste-over-a-half-billion-hours-every-year-using-bad-software-u-s-companies-lose-over-8-billion-in-productivity"> <h4 class="heading-hover">Survey Shows Sales and Support Agents Waste Over a Half-Billion Hours Every Year Using Bad Software; U.S. Companies Lose Over $8 Billion in Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 million hours a year trying to navigate the software they are forced to use. The wasted hours searching for information, clicking through confusing menus, working around glitches and missing functionality represent a whopping $8.3 billion in lost productivity every year. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/survey-shows-sales-and-support-agents-waste-over-a-half-billion-hours-every-year-using-bad-software-u-s-companies-lose-over-8-billion-in-productivity"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 05, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-releases-book-on-indian-democratic-design-principles-that-outlines-the-success-mantra-emerging-from-customer-centric-indian-companies"> <h4 class="heading-hover">Freshworks Releases Book on 'Indian Democratic Design' Principles that Outlines the Success Mantra Emerging from Customer-centric Indian Companies</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic design movement in India. “Indian Democratic Design,” showcasing both the design principles and the Indian companies that have embraced them, was unveiled today at <a href="https://web.archive.org/web/20211028215339/https://refresh.freshworks.com/">Refresh 19,</a> Freshworks’ annual user conference in Las Vegas. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-releases-book-on-indian-democratic-design-principles-that-outlines-the-success-mantra-emerging-from-customer-centric-indian-companies"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 04, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-freshsuccess-to-realize-unified-view-for-sales-marketing-support-and-success-professionals"> <h4 class="heading-hover">Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated customer view for marketing, sales, support and success professionals. Now, all go-to-market teams can leverage unified, holistic data of both accounts and contacts yielding the most up-to-date account activity and health information to identify accounts that are either at risk or ready to buy more goods and services. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-announces-freshsuccess-to-realize-unified-view-for-sales-marketing-support-and-success-professionals"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 20, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-billings-growth-q2-2019"> <h4 class="heading-hover">Freshworks underpins global expansion with 61% YoY billings growth in Q2 2019</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019, driven by considerable momentum in multiple areas.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-billings-growth-q2-2019"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 01, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-basketball-legend-shaquille-o-neal-refresh19-user-conference"> <h4 class="heading-hover">Freshworks Nets Basketball Legend Shaquille O’Neal as Refresh 19 User Conference Headliner</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.,</a> the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille O’Neal will headline the company’s global user conference <a href="https://web.archive.org/web/20211028215339/https://refresh.freshworks.com/las-vegas/">Refresh 19,</a> to be held Sept. 4-5, 2019 at Aria Resort & Casino in Las Vegas. Joined by IKEA’s visionary former head of design, Marcus Engman, as the event’s marquee keynotes, O’Neal promises to be as insightful as he is entertaining. “Shaq” will dive deeper into some of his learnings about business, life and sports – also known as “Shaq-isms.”</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-basketball-legend-shaquille-o-neal-refresh19-user-conference"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 17, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-gartner-2019-magic-quadrant-sales-force-automation"> <h4 class="heading-hover">Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=4149121615&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks+Inc" target="_blank">Freshworks Inc</a>., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation.* <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=838846795&u=https%3A%2F%2Fwww.freshworks.com%2Ffreshsales-crm%2F&a=Freshsales" target="_blank">Freshsales</a>, its cloud-based sales CRM software, was also recognized in the report. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-gartner-2019-magic-quadrant-sales-force-automation"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 15, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-cricket4life-blimp"> <h4 class="heading-hover">Freshworks takes over Lord’s skies with #Cricket4Life blimp</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks Inc.,</a> a global innovator in customer engagement software, in association with <a href="https://web.archive.org/web/20211028215339/https://www.feedingindia.org/">Feeding India</a>, an award-winning non-profit organisation working towards solving the challenges of food waste, hunger and malnutrition, today took to the world stage to highlight India’s hunger plight. Freshworks flew a blimp over Lord’s Cricket Ground during the Cricket World Cup final to share its passion for cricket while raising awareness of the hunger problem back home. Freshworks will kickstart the partnership with an initial donation that provides over 100,000 meals for children through Feeding India.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-cricket4life-blimp"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 02, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-expands-sydney-data-centre"> <h4 class="heading-hover">Freshworks expands local product hosting on Sydney data centre</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc, a global leader in customer engagement software, today announced that it has expanded the number of products hosted on its Sydney data centre, to include CRM solution, <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/">Freshsales</a>, chat software, <a href="https://web.archive.org/web/20211028215339/https://support.freshchat.com/support/home">Freshchat</a>, and call centre option, <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshcaller-cloud-pbx/">Freshcaller</a>. Launched in January last year, the Sydney data centre already hosts the enormously popular Freshdesk and Freshservice products. For customers in the region, local hosting provides additional security, faster data transfers, and lower latencies, which are critical for many Australian-based enterprises.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-releases/freshworks-expands-sydney-data-centre"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 26, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/vonage-freshworks"> <h4 class="heading-hover">Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2828201582&u=https%3A%2F%2Fwww.vonage.com%2Fbusiness%2F&a=Vonage" target="_blank">Vonage</a> (NYSE: VG), a global business cloud communications leader, has announced a partnership with <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=142351579&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks" target="_blank">Freshworks</a> Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2115787686&u=https%3A%2F%2Fwww.nexmo.com%2F&a=Nexmo%2C+the+Vonage+API+Platform" target="_blank">Nexmo, the Vonage API Platform</a> directly into the <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2323683431&u=https%3A%2F%2Ffreshdesk.com%2F&a=Freshdesk" target="_blank">Freshdesk</a> customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/vonage-freshworks"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 11, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-mercado-libre-app"> <h4 class="heading-hover">Freshworks And MercadoLibre Come Together to Deliver Improved Shopping Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc, a global innovator in customer engagement software and <a href="https://web.archive.org/web/20211028215339/https://www.mercadolibre.com/">MercadoLibre</a>, Inc (NASDAQ:MELI), Latin American homegrown e-commerce company catering to 267 million registered users today announced the launch of Freshdesk app for MercadoLibre sellers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-mercado-libre-app"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 11, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-gartner-customers-choice"> <h4 class="heading-hover">Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of <a href="https://web.archive.org/web/20211028215339/https://www.gartner.com/document/3891893">Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market</a>. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during 2018.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-gartner-customers-choice"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 06, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-orangeone-japan"> <h4 class="heading-hover">Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan</h4> </a> <p class="newsfeed-content ellipsis-wrapper">OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks, a global innovator in customer engagement software. As a strategic partner to expand in Japan, Orangeone will be offering Freshworks’ suite of products including Freshdesk, the award winning helpdesk software, and an integrated ‘Freshworks 360’ solution. The partnership will come into effect on June 6, 2019.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-orangeone-japan"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-national-theatre"> <h4 class="heading-hover">Freshworks awarded IT service role at National Theatre</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, today announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-national-theatre"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 27, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-customer-win-pps"> <h4 class="heading-hover">Professional Provident Society (PPS) Elevates Digital Transformation by Integrating with Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.pps.co.za/">Professional Provident Society (PPS)</a>, the South Africa-based specialized insurance services leader, has aligned its Information Technology teams with Freshworks, a leading customer engagement software provider. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure that all teams work towards a quick and effective resolution to its IT services.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-customer-win-pps"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 21, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-natero"> <h4 class="heading-hover">Freshworks Acquires Natero, a Leader in Customer Success Cloud Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in the hands of customer success professionals. This helps companies more easily predict and prevent customer churn, increase account expansion and manage more customers with fewer resources.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-natero"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 03, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/solvemate-freshworks-app"> <h4 class="heading-hover">Solvemate App Available on Freshworks Marketplace</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Solvemate App (<a href="https://web.archive.org/web/20211028215339/http://www.solvemate.com/">www.solvemate.com</a>) is available on the Freshworks Marketplace. Solvemate is a SaaS platform for customer service automation. The software automates customer service by integrating with the existing Freshworks CRM software. In less than 18 seconds, Solvemate's virtual agent quickly resolves the majority of requests by actively guiding the customer to the right answer. If a human agent is needed, the customer is efficiently routed to the right person.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/solvemate-freshworks-app"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 02, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-australian-expansion"> <h4 class="heading-hover">Freshworks Expands Australian Footprint with Melbourne Office Following 5X Growth</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, the leading innovator of cloud-based customer engagement software, has expanded its operations in Australia with the opening of its office in Melbourne. This is the company’s second office in the ANZ region, after Sydney, in a span of three years. The Melbourne office is a result of soaring local growth, with annual recurring revenues increasing by 5X, since the inauguration of the Sydney office in September 2015.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-australian-expansion"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 24, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-predictive-engagement"> <h4 class="heading-hover">Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering “Customer-for-Life Software”, Freddy, Freshworks’ powerful AI engine, now leverages real-time behavioral data gathered by the Freshworks suite to predict which customers are most likely to close, reformulate common FAQs via chat or voice to serve customers better, or engage with users who might churn.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-predictive-engagement"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 17, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-refresh19"> <h4 class="heading-hover">Freshworks Announces Football Legend John Terry to Headline Refresh 19 User Conference</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=1963739906&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks" target="_blank">Freshworks</a>, a global innovator in customer engagement software, today announced the addition of <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=105022208&u=https%3A%2F%2Frefresh.freshworks.com%2Flondon%2Fspeakers%2F&a=John+Terry+" target="_blank">John Terry </a>as the keynote speaker at its global user conference <a href="https://web.archive.org/web/20211028215339/https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=3564139532&u=https%3A%2F%2Frefresh.freshworks.com%2Flondon%2F&a=Refresh+19+London%2C" target="_blank">Refresh 19 London,</a> to be held on April 24-25, 2019, at Tobacco Dock in London. Terry, along with Freshworks founder and CEO Girish Mathrubootham, will headline the event and discuss how effective leadership empowers employees and drives customer success. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-refresh19"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 16, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-whatsapp-integration"> <h4 class="heading-hover">Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-whatsapp-integration"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 15, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-european-expansion"> <h4 class="heading-hover">Explosive Growth Fuels Freshworks European Expansion and Drives First EU User Conference, Refresh19</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global innovator in customer engagement software, today announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-european-expansion"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 19, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-singapore-expansion"> <h4 class="heading-hover">Freshworks expands into ASEAN region with its regional hub in Singapore</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a leading provider of cloud-based business software, announced its expansion into the ASEAN market with support from the <a href="https://web.archive.org/web/20211028215339/https://www.edb.gov.sg/">Singapore Economic Development Board (EDB)</a>. By opening its first regional hub for the ASEAN market, Freshworks aims to expand adoption of its customer engagement suite and increase its network of partner resources to meet accelerating customer demand in the region. Ranked second among global economies in the ease of doing business by the World Bank, Singapore’s rapid urbanization and digitization are driving demand for customer engagement solutions across sectors.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-singapore-expansion"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-omniroute"> <h4 class="heading-hover">Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-omniroute"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 28, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/renmoney"> <h4 class="heading-hover">Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.renmoneyng.com/">Renmoney</a>, one of Nigeria’s leading fintech companies, has deployed <a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a> customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/renmoney"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 24, 2019</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshchat-proximity"> <h4 class="heading-hover">Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, the leading provider of cloud-based customer engagement software, has reimagined B2C (business-to-consumer) messaging with Proximity. The new suite of updates to the modern messaging software Freshchat will enable businesses to build better relationships with prospects and customers by combining the power of text, audio, video and social messaging. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshchat-proximity"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 16, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freddy-pitney-bowes"> <h4 class="heading-hover">Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a global leader in customer engagement software, has partnered with <a href="https://web.archive.org/web/20211028215339/https://www.pitneybowes.com/">Pitney Bowes</a> (NYSE:PBI), a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate <a href="/web/20211028215339/https://www.freshworks.com/freddy-ai-engine/">Freddy</a>, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation <a href="https://web.archive.org/web/20211028215339/https://www.pitneybowes.com/us/shipping-and-mailing/postage-meters/sendpro-c-series.html">SendPro</a> ® <a href="https://web.archive.org/web/20211028215339/https://www.pitneybowes.com/us/shipping-and-mailing/postage-meters/sendpro-c-series.html">C-series</a> device. Pitney Bowes will leverage Freddy, Freshworks’ AI technology to empower users with more effective support through chat interactions. This will be Freddy’s first hardware integration, within a month of its global launch.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freddy-pitney-bowes"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 15, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/leadership-hires-cio-ciso"> <h4 class="heading-hover">Freshworks Strengthens Technology Leadership with CIO and CISO Hires</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, has bolstered its top management with the appointments of Prasad Ramakrishnan as chief information officer and Shivanath Somanathan as chief information security officer. These appointments are the latest of several top leadership hires by the SaaS leader.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/leadership-hires-cio-ciso"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 12, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freddy-ai-engine"> <h4 class="heading-hover">Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a> a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at <a href="https://web.archive.org/web/20211028215339/https://www.refresh18.com/home.html">Refresh-18</a> – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freddy-ai-engine"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 25, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-failsforce"> <h4 class="heading-hover">Freshworks takes on Salesforce on its own turf with a massive campaign - #Failsforce</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, the global leader in customer engagement software, is making its presence felt in San Francisco during Salesforce’s annual event Dreamforce 2018.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-failsforce"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 20, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-bangalore-office"> <h4 class="heading-hover">Freshworks expands operations in India, hires CHRO and opens an office in Bangalore</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the global leader in customer engagement cloud software, has announced a second office in India. Located on the Old Madras Road in Bangalore, the office is expected to be operational by mid-September 2018. The company has also hired Suman Gopalan as its CHRO (Chief Human Resource Officer) to lead talent strategy.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-bangalore-office"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 19, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-unified-marketplace"> <h4 class="heading-hover">Freshworks Launches Unified Marketplace Platform - the SaaS industry’s first fully integrated customer engagement platform</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, the leading provider of cloud-based customer engagement software, announced today the launch of a <a href="https://web.archive.org/web/20211028215339/https://apps.freshworks.com/">unified marketplace platform</a> that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Now companies can fully harness the strength of platform features such as serverless computing and scheduled events to help them quickly build and integrate apps with the Freshworks suite and extend the capabilities of Freshworks products.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-unified-marketplace"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 12, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-cmo-david-thompson"> <h4 class="heading-hover">Freshworks Appoints David Thompson, Visionary Branding and Marketing Executive, as CMO</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David Thompson as chief marketing officer. As one of his first initiatives, Thompson has launched an aggressive <a href="https://web.archive.org/web/20211028215339/https://blog.freshworks.com/hitting-refresh-new-cmo">brand advertising campaign</a> that positions Freshworks as the smart, friendly alternative in a bloated SaaS market.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-cmo-david-thompson"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 06, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshping-launch"> <h4 class="heading-hover">Freshworks Launches Freshping, a Free Website Monitoring Tool, following acquisition of Insping</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement cloud software has launched Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping can be easily set up to monitor websites and send downtime notifications in real time via Freshworks’ customer engagement platform as well as traditional channels such as email and SMS. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshping-launch"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 27, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshconnect-launch"> <h4 class="heading-hover">Freshworks Brings Context to Collaboration with Freshconnect</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshconnect-launch"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 31, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-100million-funding"> <h4 class="heading-hover">Freshworks Secures $100 Million Investment Led by Accel and Sequoia</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-100million-funding"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 25, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-360"> <h4 class="heading-hover">Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-360"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 23, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-expansion-in-africa"> <h4 class="heading-hover">Freshworks Announces Expansion Plans in Africa with Strategic Focus and Committed Investments in Kenya & Nigeria</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a leading provider of cloud-based business software, recently announced its expansion into the African market. Freshworks plans to substantially increase its commitment with specific investments in marketing, sales and partner resources to better serve its customers in the region.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-expansion-in-africa"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 16, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-UK-cloud-awards-2018"> <h4 class="heading-hover">Freshworks wins Collaboration Solution of the Year at UK Cloud Awards 2018</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-UK-cloud-awards-2018"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 09, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-india-data-center"> <h4 class="heading-hover">Freshdesk launches new India data center in Mumbai</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading cloud-based customer engagement software from <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, today announced that it will be opening a new data centre in Mumbai, India. The Chennai-based company said that the data centre would provide additional security for its Indian customers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-india-data-center"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 08, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-taking-over-vegas"> <h4 class="heading-hover">Freshworks is ‘Taking over Vegas’ with Multifaceted Marketing Campaign During The Knowledge18 Conference</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, announced today that it is ‘taking over Vegas’ during the Knowledge18 Conference being held by competitor ServiceNow. This event is at The Venetian Resort Hotel in Las Vegas from May 7<sup>th</sup> to 10<sup>th</sup>. Freshworks is engaging in multiple promotional efforts in Vegas during the three-day event. Freshworks’ goal is to raise awareness for its solution Freshservice, a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-taking-over-vegas"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 01, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-workplace-integration"> <h4 class="heading-hover">Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-workplace-integration"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 22, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-wins-sdi-awards"> <h4 class="heading-hover">Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner, which took place on Tuesday 13th March.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-wins-sdi-awards"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 20, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-named-in-gartner-peer-insights"> <h4 class="heading-hover">Freshworks Named a 2018 Gartner Peer Insights Customers’ Choice For IT Service Management Tools</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the <a href="https://web.archive.org/web/20211028215339/https://www.gartner.com/reviews/customers-choice/itssm-tools" target="_blank">2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools</a>. This is based on end user reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-named-in-gartner-peer-insights"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 17, 2018</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/sdi-report-university-edition"> <h4 class="heading-hover">Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the findings of a research project by the Service Desk Institute (SDI). Produced in partnership with Freshworks and membership association UCISA, the View from the Frontline: University Edition research report by SDI finds that nearly 80 percent of university IT teams will see an increased focus on customer experience over the next twelve months. Automation, self-service and self-help functions are high priorities for Universities to invest in, and these technologies are getting adopted faster than the overall market. </p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/sdi-report-university-edition"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 28, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-among-top-g2crowd-crms"> <h4 class="heading-hover">Freshsales Among the Top 10 Best Free CRM Tools for Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, announced today that, <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/?utm_source=press%20release&utm_medium=press%20release&utm_campaign=G2%20Crowd">Freshsales</a>, their award-winning CRM software has been identified as one of the <a href="https://web.archive.org/web/20211028215339/https://www.g2crowd.com/categories/crm">top 10 free CRM software on G2 Crowd</a>. This is based on the product’s high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-among-top-g2crowd-crms"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 16, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshmarketer"> <h4 class="heading-hover">Freshworks Launches Freshmarketer - Marketing Software for Digital Marketers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshmarketer"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 13, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-mint-experience"> <h4 class="heading-hover">Freshworks Revamps Its Flagship Product Freshdesk - Calls It The ‘Mint’ Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the leading provider of cloud-based business software, today announced Mint, the most substantial architectural and visual update to its popular customer support software, Freshdesk, to-date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-mint-experience"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 18, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshchat"> <h4 class="heading-hover">Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshchat"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 07, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-launches-intelligent-workflows"> <h4 class="heading-hover">Freshsales CRM Launches Intelligent Workflows to Boost Sales Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, the leading provider of cloud-based business software, today announced the launch of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/workflow-automation/?utm_source=organic&utm_medium=pr">Intelligent Workflows</a>, a marquee feature in <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/">Freshsales</a>, their successful CRM product that was launched a year ago. The new feature provides a simple point-and-click interface to help set up and run virtually any sales process through a series of workflow automations. Freshsales CRM has garnered a loyal user base of over 7000 customers in just over a year since launch by virtue of its powerful yet user-friendly features, simple and highly intuitive UI, and its ability to scale with growing sales teams. Features like AI-based lead scoring, built-in phone and email, visual sales pipeline, activity capture and powerful reporting have helped businesses scale and optimize their sales processes. With the new Intelligent Workflows update, <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/features/">Freshsales</a> has added another formidable feature in its arsenal to take on larger, established incumbents in the sales CRM space.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-launches-intelligent-workflows"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 28, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-zarget"> <h4 class="heading-hover">Freshworks Acquires Marketing Software Provider Zarget</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the acquisition of <a href="https://web.archive.org/web/20211028215339/http://www.zarget.com/">Zarget</a>, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-zarget"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 17, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshteam"> <h4 class="heading-hover">Freshworks Launches Freshteam, a CRM for Recruiters</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshteam, a recruitment management software that empowers businesses to efficiently organize their talent acquisition function, engage with candidates, and better align the human resources organization to business goals. Freshteam’s flexible hiring workflows and intuitive design make it a great fit for businesses of all sizes.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-launches-freshteam"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 16, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-integrates-with-zapier"> <h4 class="heading-hover">Freshsales CRM Partners with Zapier to Launch Integration With 750+ Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the integration of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/freshsales-crm/">Freshsales CRM</a> with Zapier, a popular integration-platform-as-a-service (iPaaS) that allows business users to integrate more than 750 apps, including popular apps such as Slack, Typeform, Google Sheets, Autopilot, and Quickbooks with no developer effort required, thereby eliminating tedious and time-consuming tasks to facilitate flow of information.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshsales-integrates-with-zapier"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/sidharth-malik-appointed-cro-of-freshworks"> <h4 class="heading-hover">Sidharth Malik Appointed Chief Revenue Officer of Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the appointment of Sidharth Malik to the newly created position of Chief Revenue Officer. In this role, Malik will focus on accelerating revenue growth and will lead all the global go-to-market teams at Freshworks.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/sidharth-malik-appointed-cro-of-freshworks"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 20, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-joe-hukum"> <h4 class="heading-hover">Freshworks Acquires Chatbot Platform Startup, Joe Hukum</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the acquisition of <a href="https://web.archive.org/web/20211028215339/http://www.joehukum.com/">Joe Hukum</a>, a platform that enables businesses to build their own chatbots based on logical workflows. This acquisition marks Freshworks’ eighth in just under two years, as it further bolsters capabilities to strengthen its business software suite. Freshworks had earlier acquired Chatimity and Frilp, key acquisitions that are enhancing natural language programming (NLP) based Artificial Intelligence capabilities, while Joe Hukum’s decision tree based frameworks complete key capabilities to launch chatbot-powered solutions.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-acquires-joe-hukum"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 11, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-in-forbes-2017-cloud100"> <h4 class="heading-hover">Freshworks is named to Second Annual Forbes 2017 Cloud 100 List</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a> is named to the Forbes 2017 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Freshworks will be celebrated tonight in San Francisco at The Cloud 100 Celebration, an exclusive event hosted by <a href="https://web.archive.org/web/20211028215339/https://www.bvp.com/">Bessemer Venture Partners, Forbes </a> and Salesforce Ventures. The celebration is attended by the CEsentence: Os of the public cloud companies and the CEOs named to The Cloud 100 and The 20 Rising Stars lists.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshworks-in-forbes-2017-cloud100"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 07, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-is-now-freshworks"> <h4 class="heading-hover">Freshdesk Inc. Is Now Freshworks Inc.</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk announced the creation of <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshworks</a>, a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-is-now-freshworks"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 24, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-recognized-in-gartner-2017-magic-quadrant"> <h4 class="heading-hover">Freshdesk Recognized in Gartner’s 2017 Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-recognized-in-gartner-2017-magic-quadrant"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 10, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-improves-service-delivery-in-western-sussex-hospital"> <h4 class="heading-hover">Western Sussex Hospitals Improves Service Delivery, Sees 200% Rise in Self-service Usage with Freshservice</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, announced that Western Sussex Hospitals has implemented cloud-based IT Service Management platform Freshservice to provide support and self-service functionality to more than 6,500 users at the Trust. Post go-live with Freshservice, Western Sussex Hospitals has seen an organisation-wide improvement in productivity thanks to increased self-service use, better IT service delivery and support processes, and greater customer satisfaction. The change in tool is also predicted to result in a significant cost saving over the next five years.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-improves-service-delivery-in-western-sussex-hospital"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 28, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-amazon-connect"> <h4 class="heading-hover">Freshdesk Announces Integration with Amazon Connect</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-amazon-connect"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 14, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-rolo"> <h4 class="heading-hover">Freshdesk partners with ROLO to create Rolodesk</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced that they are partnering with Rolo, the most advanced contact management and communication app to create Rolodesk, a mobile-first customer support solution for startups and SMBs.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-rolo"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-customer-support-marketplace"> <h4 class="heading-hover">Freshdesk Launches Customer Support Marketplace with 100+ Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the launch of the Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. Each of our products enable businesses to hit the ground running, adding value from day one. The Marketplace is a big step in that direction which makes it beautifully simple for customers to discover and install apps and help maximize the capabilities of their helpdesk.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-customer-support-marketplace"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 15, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-opens-data-center-in-frankfurt"> <h4 class="heading-hover">Freshdesk Opens Data Center In Frankfurt</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-opens-data-center-in-frankfurt"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 09, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-ranked-best-in-g2-crowd"> <h4 class="heading-hover">Freshservice is Ranked the Best Software for Mid-Market IT Teams, According to G2 Crowd User Reviews</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, announced today that its service desk software solution,<a href="https://web.archive.org/web/20211028215339/https://freshservice.com/"> Freshservice</a>, has been ranked the best software for mid-market IT teams, according to G2 Crowd user reviews. The list which includes the top 16 software products for IT teams is based on reviews from January 1, 2016, through December 31, 2016. The ranked products received a minimum of ten reviews and five responses for each of the three satisfaction-related questions – ease of use, quality of support and meets requirements. In addition to this, Freshservice has also been ranked the highest in overall usability ratings in the G2 Crowd Winter 2017 Service Desk Usability Index Report. Freshservice secured the highest score of 8.78 out of 10 for its overall usability, among the 21 service desk tools evaluated.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-ranked-best-in-g2-crowd"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 01, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-wins-2017-crm-watchlist"> <h4 class="heading-hover">Freshdesk a Winner on 2017 CRM Watchlist</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced that it has been named as a winner on the <a href="https://web.archive.org/web/20211028215339/http://www.zdnet.com/article/and-the-winners-of-the-2017-crm-watchlist-are/">2017 CRM Watchlist</a>. Freshdesk is one of four new winners to make the list, an award that measures not just company and product success but also industry impact. Those selected as winners excelled in 2016 and are expected to continue on a positive trajectory in the future.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-wins-2017-crm-watchlist"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 04, 2017</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-pipemonk"> <h4 class="heading-hover">Freshdesk Acquires Pipemonk to Strengthen its Integration Ecosystem</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the acquisition of Pipemonk, the data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. This acquisition, Freshdesk’s seventh in the last 16 months, is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-pipemonk"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 04, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-raises-55-million-dollars"> <h4 class="heading-hover">Freshdesk Raises $55 Million from Sequoia Capital India and Accel</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced a $55 Million Series F funding round led by new investor, Sequoia Capital India with the return of existing investor, Accel.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-raises-55-million-dollars"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 18, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-chatimity"> <h4 class="heading-hover">Freshdesk acquires ex-Googler founded Chatimity to strengthen AI capabilities in chat</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Chatimity, a social chat platform that developed artificial intelligence (AI) and chatbot technology. Chatimity was built to enable user interactions and improve engagement for its three million users. The acquisition is the sixth in just over a year as Freshdesk looks to enhance product development and capabilities within the chat platform and beyond.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-chatimity"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 15, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-crosses-10000-customer-milestone"> <h4 class="heading-hover">Freshservice Crosses 10,000 Customer Milestone</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/">Freshdesk</a>, the leading cloud-based customer engagement software provider, today announced that their ITSM product, <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/">Freshservice</a> is now used by 10,000 happy customers across the globe. Freshservice has doubled its customer base in just nine months, bringing on key customers including SolarCity, Fitbit, Dollar Shave Club, AT&T; and Veeva Systems.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-crosses-10000-customer-milestone"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-hires-sts-prasad-from-walmartlab"> <h4 class="heading-hover">Freshdesk Hires Top Executive from @WalmartLabs to Scale Product Development</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading cloud-based customer engagement software provider, has named S.T.S. Prasad as Senior Vice President of Engineering. This appointment is the latest in a series of strategic hires by Freshdesk that strengthens the company's leadership team and positions Freshdesk for continued success. In his new role, Prasad will be responsible for accelerating technology development and overseeing infrastructure enhancements to support Freshdesk’s growing customer base and aggressive product roadmap.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-hires-sts-prasad-from-walmartlab"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 27, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/getapp-names-freshdesk-category-leader"> <h4 class="heading-hover">GetApp Names Freshdesk as a Category Leader in Top 25 Software Solutions Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a data-proofer-ignore href="https://web.archive.org/web/20211028215339/https://www.getapp.com/customer-management-software/a/freshdesk/">GetApp</a>, the largest cloud-based business applications marketplace, named <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>’s cloud-based customer service software, as a category leader in their quarterly Top 25 Software Solutions report. Freshdesk is ranked second and third respectively in the ‘Help Desk & Ticketing’ and ‘Customers Service’ categories.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/getapp-names-freshdesk-category-leader"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 22, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshsales"> <h4 class="heading-hover">Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading cloud-based customer engagement software provider, today announced the launch of Freshsales, a customer relationship management (CRM) solution and sales system designed for sales reps working in high-velocity environments. These sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Freshsales is the only CRM on the market to offer all of these key capabilities with the ease of use that Freshdesk customers have come to expect.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshsales"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-opens-office-in-berlin"> <h4 class="heading-hover">Freshdesk Expands Global Presence with New Office in Berlin</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, today announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-opens-office-in-berlin"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 10, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-recognized-in-gartner-2016-magic-quadrant"> <h4 class="heading-hover">Freshdesk Recognized in Gartner’s 2016 Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center. This marks the first year Freshdesk is included in the Magic Quadrant. Freshdesk is Gartner’s only new addition to the Customer Engagement Center Magic Quadrant this year.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-recognized-in-gartner-2016-magic-quadrant"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 05, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-ranks-one-in-g2-crowd"> <h4 class="heading-hover">Freshservice Ranks #1 in Customer Satisfaction in G2 Crowd's Spring 2016 Best Service Desk Software Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a global provider of cloud-based customer support software, announced today that its service desk software solution, Freshservice, has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Service Desk Software Grid and has been named a High Performer for its overall ease of use, quality of support, and strong market presence, among the 48 service desk tools evaluated.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-ranks-one-in-g2-crowd"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 13, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-airwoot"> <h4 class="heading-hover">Freshdesk Acquires Social Customer Service Startup Airwoot to Help Brands Engage at Scale</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing cloud-based customer service software provider, announced today the acquisition of Airwoot, a startup that uses machine learning to help brands deliver high-speed customer service on social media. Airwoot is the company’s fifth acquisition in the past 12 months and aims to deepen Freshdesk’s social support capabilities.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-airwoot"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 06, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-docusign"> <h4 class="heading-hover">Freshdesk Partners with DocuSign to Accelerate Contract Approvals</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®) to integrate e-Signature solutions into Freshservice, its Service Management solution, to help IT, sales, legal, and HR teams to manage contract approval processes through their existing service desk. This integration enables contract management and e-Signatures from within the service desk.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-docusign"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 14, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-serves-5000-customers-in-australia"> <h4 class="heading-hover">Freshdesk Now Serves More Than 5000 Customers in Australia</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today it has surpassed 5000 customers in Australia, more than doubling its local customer base within 10 months of establishing a local office in Sydney.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-serves-5000-customers-in-australia"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 24, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-hotline"> <h4 class="heading-hover">Freshdesk Launches New Product: Hotline.io, to Transform Customer Support and Engagement for Mobile-first Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, today announced the launch of Hotline.io, an in-app, real-time messaging service, to help mobile-first businesses provide the real-time support their customers require.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-hotline"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 23, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-appoints-bobby-and-Arun-Mani"> <h4 class="heading-hover">Freshdesk Adds Seasoned Sales Leaders To Scale Midmarket Business</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today the appointment of two sales executives to the company. Bobby Jaffari joins as Vice President of Sales, Freshdesk North America and Arun Mani joins as Managing Director, Freshdesk Continental Europe. The company has experienced tremendous growth in the midmarket segment of its business in recent years. The new hires bring experience leading successful high-growth SaaS sales organizations and will be focused on scaling Freshdesk’s midmarket business in North America and Europe.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-appoints-bobby-and-Arun-Mani"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-framebench"> <h4 class="heading-hover">Freshdesk Acquires File Collaboration Platform Framebench To Enhance Customer Support Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents. With the acquisition of Framebench, support agents can interact with their customers and internal product teams by collaborating on the same file. For example, when the customer sends a screenshot, the agent can now make quick annotations and interact with the product team and even the customer without ever leaving the ticket. Agents can use this visual communication platform in real-time while working on knowledge base articles, images or even tutorial videos.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-framebench"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 26, 2016</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-and-intuit-simplify-operations"> <h4 class="heading-hover">Freshdesk and Intuit simplify operations for SMBs</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the leading provider of SaaS customer support software, unveiled its integration with Intuit’s QuickBooks platform to bring customers’ billing and invoicing history to the forefront of each customer interaction. Support agents can now access more information about each customer from the support portal, while tracking time spent on customer tickets for billing purposes.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-and-intuit-simplify-operations"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 16, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-konotor"> <h4 class="heading-hover">Freshdesk Acquires Mobile Engagement Platform Konotor to Extend Mobile-First Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, today announced its acquisition of Konotor, a mobile first user engagement platform. The acquisition accelerates Freshdesk’s mission to deliver exceptional omnichannel customer service and comes on the heels of acquiring video chat and co-browsing platform 1CLICK and social recommendation app Frilp.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-konotor"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 08, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-partnership-with-redington-india"> <h4 class="heading-hover">Freshdesk Announces Partnership with Leading Supply Chain Solutions Provider Redington India</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world's leading provider of cloud based customer support software, announced today that they are partnering with Redington India for distribution of their SaaS products in view of the fast growing local demand for their software.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-partnership-with-redington-india"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 20, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-appoints-nishant-rao"> <h4 class="heading-hover">Freshdesk Hires LinkedIn India Executive as Chief Operating Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. In his role as COO, Rao will be responsible for all non-R&D; aspects of Freshdesk’s operations.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-appoints-nishant-rao"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-aws-as-technology-partner"> <h4 class="heading-hover">Freshdesk Announces It’s "All-in" with Amazon Web Services as an Advanced Technology Partner</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today it is “all-in” with the Amazon Web Services (AWS) Cloud. As an "all-in" software provider, Freshdesk has chosen AWS as the core infrastructure platform that supports its SaaS solutions.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-aws-as-technology-partner"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 02, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-frilp"> <h4 class="heading-hover">Freshdesk Acquires Social Recommendation App to Usher in the Era of Peer-to-Peer Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Frilp, the social recommendation platform that connects users with each other and allows them to recommend products and services. With this acquisition, Freshdesk gains a peer-to-peer communication platform and recommendation engine which will enable customers to reach out to businesses and other customers</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-frilp"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 26, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-xero-integration"> <h4 class="heading-hover">Freshdesk Announces Xero Integration To Increase Productivity for Small Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today, Freshdesk, the leading provider of SaaS customer support software, unveiled its new integration for Xero, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-xero-integration"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 18, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-1click"> <h4 class="heading-hover">Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading provider of SaaS customer support software, announced today the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-acquires-1click"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 17, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launches-box-integration"> <h4 class="heading-hover">Freshservice Launches Box Integration to Move More IT Departments to the Cloud</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launches-box-integration"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 20, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-raises-50-million-dollars"> <h4 class="heading-hover">Freshdesk Announces $50 Million in New Financing from Tiger Global, Google Capital, Accel Partners</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading provider of SaaS customer support software, today announced a new $50 million round of financing led by Tiger Global, and joined by Accel Partners and Google Capital. The new round of funding will help the company further invest in its products and scale to meet fast-growing demand for its Freshdesk and Freshservice support platforms.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-raises-50-million-dollars"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 24, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-box"> <h4 class="heading-hover">Freshdesk Integrates with Box to Make Sharing Seamless between Support Teams and their Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of customer support software in the SaaS market, has announced an integration with Box to facilitate easier collaboration between customers and support teams.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-box"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 24, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-rolls-out-bomgar-integration"> <h4 class="heading-hover">Freshservice rolls out Bomgar integration to give IT teams in-depth control when addressing customer concerns</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the online IT service desk software from Freshdesk, has launched its integration with Bomgar to help service desk agents troubleshoot devices quicker by allowing them to control a customer’s device directly from their desks. The new feature will help reduce the number of support interactions by facilitating clearer communication between technicians and users</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-rolls-out-bomgar-integration"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 21, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-new-social-features"> <h4 class="heading-hover">Freshdesk launches new social features to enable businesses to provide better support on-the-go</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of cloud-based customer support software, announced today the launch of new features for its mobile apps, making it easier for businesses to respond on Twitter to customer support issues. The new industry-leading features will dramatically improve how businesses interact with their customers over Twitter, an increasingly popular medium for registering support frustrations.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-new-social-features"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 20, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launches-on-microsoft-azure"> <h4 class="heading-hover">Freshservice Launches on Microsoft Azure To Help Businesses Instantly Switch to Cloud-Based IT Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshservice.com/">Freshservice</a>, the cloud based ITIL Service Desk from Freshdesk, has just launched on the Microsoft Azure Marketplace.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launches-on-microsoft-azure"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 08, 2015</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/brands-ignore-majority-of-tweets-directed-at-them"> <h4 class="heading-hover">Top Global Brands Ignore Vast Majority of Tweets Directed at Them</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Although the world’s top brands have a Twitter presence, they have a long way to go when it comes to engaging customers, according to a new report from Freshdesk, a leading provider of cloud-based customer support software. An analysis of 100 companies from Interbrand’s 2014 list of top consumer brands revealed that the world’s most prominent companies only respond to 22 percent of tweets directed at their primary Twitter handles, including messages asking for help or support.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/brands-ignore-majority-of-tweets-directed-at-them"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-integrates-with-zapier"> <h4 class="heading-hover">Freshservice Integrates with Zapier, Helps IT Admins Boost Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just announced it has integrated 300+ web services with Zapier.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-integrates-with-zapier"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 28, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-introduces-mobile-customer-support"> <h4 class="heading-hover">Freshdesk Introduces New Mobile Customer Support Features, Untethers Agents From the Call Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of cloud-based customer support software, has announced a series of new features to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-introduces-mobile-customer-support"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 21, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-survey-on-customer-support-experience"> <h4 class="heading-hover">More than 60 Percent of Dreamforce Attendees Have Lost a Sale Due to Poor Customer Support Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer support professionals attending the just completed Dreamforce 2014 Conference in San Francisco.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-survey-on-customer-support-experience"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 10, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-reaches-30000-customer"> <h4 class="heading-hover">Freshdesk Announces Cisco as 30,000th Customer</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading customer support software in the SaaS market, today announced it has signed up its 30,000th customer in just three years since launch: Cisco.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-reaches-30000-customer"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 19, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-amazon-and-google"> <h4 class="heading-hover">Freshdesk Partners With Amazon and Google To Ramp Up Distribution and Integrations</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing customer support software in the SaaS market, has announced it has joined the Amazon Web Services Advanced Technology Partner Network, and Google Enterprise’s Technology Partner Program.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-partners-with-amazon-and-google"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 09, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-mobihelp-android-sdk"> <h4 class="heading-hover">Freshdesk Launches MobiHelp for Android to Power In-app Customer Support and Drive User Satisfaction</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a cloud-based customer support software that is used by more than 20,000 businesses around the world, has just released MobiHelp, a software development kit (SDK) that enables Android developers to easily add in-app feedback and support into their applications. Mobile app publishers can now integrate <a href="https://web.archive.org/web/20211028215339/https://www.freshworks.com/live-chat-software/">MobiHelp</a> into their apps to talk to users directly, boost ratings and drive in-app purchases.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-mobihelp-android-sdk"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-major-ecommerce-platforms"> <h4 class="heading-hover">Freshdesk Integrates With Major eCommerce Platforms, Helps Turn One Time Buyers into Repeat Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of customer support software in the SaaS market, has just announced it has tightly integrated with <a href="https://web.archive.org/web/20211028215339/https://woocommerce.com/products/woocommerce-freshdesk/">Magento</a>, <a href="https://web.archive.org/web/20211028215339/https://woocommerce.com/products/woocommerce-freshdesk/">WooCommerce</a> and Shopify.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-major-ecommerce-platforms"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 06, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launched-in-google-apps-marketplace"> <h4 class="heading-hover">Freshservice Becomes The First IT Service Desk in the New Google Apps Marketplace</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshservice.com/">Freshservice</a> today announced its availability for companies using Google Apps, making it the first cloud based service desk to launch in the new marketplace.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshservice-launched-in-google-apps-marketplace"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 16, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-ceo-on-support"> <h4 class="heading-hover">Freshdesk Announces #CEOonSupport, An Initiative To Get CEOs Involved in Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of customer support software, is launching CEO on Support - a campaign to get executives directly involved in customer support. #CEOonSupport aims to remind CEOs of the reason why they got into business in the first place: to solve people’s problems.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-ceo-on-support"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 09, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-ios-app"> <h4 class="heading-hover">Freshdesk Launches iOS App; Agents Can Now Support Customers from Anywhere On Their iPhones</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-ios-app"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 04, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-ramps-up-us-operations"> <h4 class="heading-hover">Freshdesk Sees Strong Momentum; Ramps up U.S. Operations</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk Inc.</a>, a leading provider of customer management software, announced that it has increased its user base by five fold last year and unveiled plans to expand the company’s U.S. operations.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-ramps-up-us-operations"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 21, 2014</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshservice"> <h4 class="heading-hover">Freshdesk Launches Freshservice to Take the Boring Out of IT</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk Inc., a leading provider of customer support software, today announced its entry into the IT Service Desk market, with the launch of <a href="https://web.archive.org/web/20211028215339/https://freshservice.com/">Freshservice</a>, a cloud-based service desk solution for businesses to deliver awesome internal IT support.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshservice"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 22, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-android-mobile-app"> <h4 class="heading-hover">Freshdesk Launches Mobile App for Android</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a>, the fastest growing customer support software in the market today, launched a new <a href="https://web.archive.org/web/20211028215339/https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk">Android mobile app</a> to help support agents world over deliver faster resolutions and create happier customers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-android-mobile-app"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-changes-the-definition-of-multichannel"> <h4 class="heading-hover">Freshdesk Changes the Definition of Multichannel</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">Freshdesk</a> today announced the launch of <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/multichannel-support/phone-support">Freshfone</a>, the integrated voice telephony system right inside its customer support software. Freshfone enables support teams to answer customer calls right from their workstations, forward them to other agents, and even pick up calls from their mobile phones, giving growing SMBs the ability to provide enterprise-class call centers at a fraction of the cost.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-changes-the-definition-of-multichannel"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 10, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-reaches-10000-customers"> <h4 class="heading-hover">Freshdesk Wins Race to 10,000 Customers to become Fastest Growing SaaS Customer Support Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, heralded as one of the top technology start-ups to look out for*, has reached 10,000 customers (B2B) in just 27 months from its inception, making it the fastest growing company in the customer support software space. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk was built as a SaaS (Software as a Service). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. Social media integration allowed these businesses to track and respond to all conversations about their company and product across multiple dispersed channels, be it email, chat, Facebook or Twitter. The company is backed by Accel Partners and Tiger Global Management.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-reaches-10000-customers"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 26, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/buzztouch-includes-freshdesk-mobihelp"> <h4 class="heading-hover">Buzztouch Includes Freshdesk’s Mobihelp in Its Arsenal; Makes Providing Support Via Smartphones Easier</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/buzztouch-includes-freshdesk-mobihelp"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 12, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-freshinsights"> <h4 class="heading-hover">Freshdesk Announces FreshInsights, Its Advanced Reporting Suite; Brings Actionable Insights to Customer Support Managers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">With the importance of customer support in creating word-of-mouth and managing churn steadily growing, support managers are increasingly moving from playing a purely tactical fire-fighting role, to a larger, more strategic function. It is no longer sufficient for customer support heads to simply quote numbers; they need to be able to provide intelligent insights to sales, marketing and product management.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-freshinsights"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 21, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshthemes"> <h4 class="heading-hover"> Freshdesk Brings Deepest Customizability to Customer Support with the Launch of FreshThemes; Allows Businesses to Make Customer Support Feel Personal Again</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, launches FreshThemes, a suite of new customization capabilities that allow companies to tailor their customer support offerings to the preferences of their customers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshthemes"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 06, 2013</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-goes-full-on-freemium"> <h4 class="heading-hover">Freshdesk goes Full-on Freemium; Helps Businesses Get Over "Customer Death by Email"</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, announced the launch of a new Forever Free plan for small business and startups. With hundreds of startups and SMBs already active on its platform, including promising cloud telephony upstart Plivo, and TechCrunch Disrupt winner UberConference, Freshdesk has unveiled a new pricing tier that makes it even easier for small businesses to deliver a powerful support experience.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-goes-full-on-freemium"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 09, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-mobihelp"> <h4 class="heading-hover">Freshdesk Launches MobiHelp, the Free in-app Help Desk Plugin That Enables iOS Developers to Engage with Users Right From their Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, announces the debut of <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/free-support-tools/help-desk-plugin-for-mobile-apps">MobiHelp, a free mobile SDK for iOS developers</a>. MobiHelp is designed to solve the growing problem of poor customer support within mobile applications. With over 750,000 iOS apps for users to choose from, ease of use and the ability to give real-time feedback is often the difference between viral adoption and just deleting an app.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-mobihelp"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 02, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshplugs"> <h4 class="heading-hover">Freshdesk Launches FreshPlugs to Give Support Teams Access to Third Party Data for Smarter Customer Service</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing online customer support platform on the planet, announces the debut of FreshPlugs, allowing customer service teams to bring real-time consumer information from any third party applications right into their help desk. Freshdesk also brings screen sharing into customer support, with its integration with LogMeIn Rescue. With this integration, agents and consumers can see the same problem on screen simultaneously and in real time.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshplugs"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 17, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshdesk-arcade"> <h4 class="heading-hover">Freshdesk Turns Customer Support into a Fun Game with Freshdesk Arcade, its Help Desk Gamification Platform</h4> </a> <p class="newsfeed-content ellipsis-wrapper">If your work involved spending 8 hours looking through complaints and resolving issues, you’d agree that supporting customers is not the most fun thing to do…yet!</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshdesk-arcade"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 08, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshmobile"> <h4 class="heading-hover">Freshdesk Launches FreshMobile, the HTML5 Mobile App That Enables Every Business to Support Customers While on the Move</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/customer-engagement/social-customer-service">social customer service</a> platform, today brings its online help desk solution to the mobile devices of thousands of support agents through <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/mobile">FreshMobile, its new HTML5 mobile app</a>. With this latest addition, Freshdesk brings the power of "customer support on the road" to growing businesses right from the web browser of their mobile devices. Now support teams across the globe can resolve tickets, manage their help desk and earn the love of customers instantaneously, and enjoy a seamless experience supporting customers through their work stations, tablets and mobile phones.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-launches-freshmobile"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 01, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-sugarcrm-and-salesforce"> <h4 class="heading-hover">Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the growing <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/">online help desk software</a>, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/integrations/salesforce-crm-freshdesk-helpdesk">integrating with Salesforce</a> and <a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/integrations/sugar-crm-freshdesk-helpdesk">SugarCRM</a>, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-integrates-with-sugarcrm-and-salesforce"><span class="link forward--link">Continue Reading</span></a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 17, 2012</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-free-customer-support-software"> <h4 class="heading-hover">Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fast growing online help desk solution, announces the Freshdesk Future Fund, through which it will equip startups, sponsored by select incubators, with its cutting edge customer support solution free for three full time support agents for a whole year.</p> <a href="/web/20211028215339/https://www.freshworks.com/press-release/freshdesk-announces-free-customer-support-software"><span class="link forward--link">Continue Reading</span></a> </div> </div> <script type="text/javascript"> FW.onLoad('press-release', function (pressRelease) { pressRelease.init(); }); </script> </div> <div class="col-md-4 news-feed bg-color-newsfeed"> <h2>In the news</h2> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 26, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://diginomica.com/conversational-analytics-age-citizen-analyst">Conversational 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href="https://web.archive.org/web/20211028215339/https://www.cio.com/article/3634404/freshworks-ipo-what-s-next-for-indian-saas.html">Freshworks IPO: What’s next for Indian SaaS</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 23, 2021 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/market/freshworks-ipo-back-home-in-chennai-its-one-big-party-10848362.htm">Freshworks IPO: Back home in Chennai, it’s one big party</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 23, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbesindia.com/article/startups/freshworks-indian-saas-poster-child-ends-first-day-on-a-high-after-nasdaq-listing/70559/1">Freshworks, Indian SaaS poster child, ends first day on a high after Nasdaq listing</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/newsletters/tech-top-5/ipo-boost-for-freshworks-unacademys-legal-troubles/articleshow/86427304.cms">Freshworks IPO lives the American dream</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/videos/information-technology/all-eyes-on-freshworks-nasdaq-listing-today-heres-what-makes-it-special-10835962.htm">All eyes on Freshworks' NASDAQ listing today; here's what makes it special</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> Bandt </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bandt.com.au/booktopias-alex-huntley-on-partnering-with-saas-platform-freshworks-and-tackling-the-pandemic/">Booktopia's Alex Huntley On Partnering With SaaS Platform Freshworks On Tackling The Pandemic</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 17, 2021 <ul class="date-place-sm publications-label"> <li> Raconteur </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.raconteur.net/customer-experience/trending-social-media-and-your-cx-strategy/">Trending: social media and your CX strategy</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 15, 2021 <ul class="date-place-sm publications-label"> <li> Women Love Tech </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://womenlovetech.com/workplace-diversity/">How To Tackle Diversity & Inclusion Head-On In The Workplace</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 09, 2021 <ul class="date-place-sm publications-label"> <li> Retail Biz </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.retailbiz.com.au/topics/customer-service/only-14-of-global-consumers-expect-to-be-wowed/">Only 14% of global consumers expect to be wowed</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 25, 2021 <ul class="date-place-sm publications-label"> <li> CMO Australia </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cmo.com.au/article/690790/customers-turned-off-by-inaccurate-personalisation-bad-customer-service/">Customers turned off by inaccurate personalisation and bad customer service</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 20, 2021 <ul class="date-place-sm publications-label"> <li> Bant </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bandt.com.au/four-ways-to-tackle-diversity-and-inclusion-head-on-in-the-workplace/">Four ways to tackle diversity and inclusion head on in the workplace</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 17, 2021 <ul class="date-place-sm publications-label"> <li> Technology Decisions </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.technologydecisions.com.au/content/it-management/news/61-of-businesses-have-adopted-ai-in-itsm-289136437">61% of businesses have adopted AI in ITSM</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 13, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://diginomica.com/freshworks-shifting-it-service-management-enterprise-wide-service-management-better-experiences">Freshworks - shifting IT service management to enterprise-wide service management for better experiences</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 13, 2021 <ul class="date-place-sm publications-label"> <li> Business Insider India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessinsider.in/business/news/freshworks-announces-resolve-a-summit-for-digital-first-customer-experience-featuring-prominent-indian-brands/articleshow/85292218.cms">Freshworks announces RE:SOLVE, a summit for digital-first customer experience featuring prominent Indian brands</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 10, 2021 <ul class="date-place-sm publications-label"> <li> Culturama </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://culturama.in/2021/08/09/taking-the-biz-world-by-storm/">Taking the biz world by storm</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 10, 2021 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://aithority.com/saas/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer/">Freshworks Names Veteran Technology Company Attorney As Chief Legal Officer</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 06, 2021 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.intelligentcio.com/me/2021/08/06/freshworks-and-pink-elephant-emea-partner-to-provide-it-service-management/">Freshworks and Pink Elephant EMEA partner to provide IT service management</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/funding/girish-mathrubootham-manav-garg-launch-85m-fund-to-back-early-stage-software-startups/articleshow/84816999.cms">Girish Mathrubootham, Manav Garg launch $85M fund to back early-stage software startups</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2021 <ul class="date-place-sm publications-label"> <li> Fast Company </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.fastcompany.com/90659218/why-its-important-to-embrace-the-great-resignation-and-just-let-people-quit">Why it’s important to embrace the Great Resignation and just let people go</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2021 <ul class="date-place-sm publications-label"> <li> IDG Connect </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.idgconnect.com/article/3626430/cio-spotlight-prasad-ramakrishnan-freshworks.html">CIO Spotlight: Prasad Ramakrishnan, Freshworks</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 14, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://diginomica.com/fresh-thinking-di-how-freshworks-first-chief-diversity-and-inclusion-officer-plans-strike-positive">Fresh thinking on D&I - how Freshworks first Chief Diversity and Inclusion Officer plans to strike a positive balance</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 06, 2021 <ul class="date-place-sm publications-label"> <li> Bit Business IT </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bit.com.au/guide/top-tips-on-how-to-merge-customer-and-employee-experience-566945">Top tips on how to merge customer and employee experience</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 05, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/news/company/corporate-trends/companies-were-forced-to-reimagine-their-operations-freshworks-girish-mathrubootham/articleshow/84054913.cms">Companies were forced to reimagine their operations: Freshworks' Girish Mathrubootham</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 29, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/information-tech/freshworks-appoints-randi-bryant-as-its-first-chief-diversity-and-inclusion-officer/articleshow/83957851.cms">Freshworks appoints Randi Bryant as its first chief diversity and inclusion officer</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 28, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/adrianbridgwater/2021/06/28/freshworks-urges-caution-as-post-pandemic-patience-pivots/?sh=4e35f23d5dbc">Freshworks Urges Caution As ‘Post-Pandemic Patience’ Pivots</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 28, 2021 <ul class="date-place-sm publications-label"> <li> Sanfrancisco Business Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bizjournals.com/sanfrancisco/news/2021/06/28/randi-bryant-freshworks-diversity-mcdonalds.html">There is no finish line in building a culture of workplace inclusion, says Freshworks' new chief diversity officer</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 21, 2021 <ul class="date-place-sm publications-label"> <li> 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Empathetic Marketing Journey Of Freshworks CMO Stacey Epstein</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2021 <ul class="date-place-sm publications-label"> <li> Business Leader </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessleader.co.uk/freshworks-hire-industry-heavyweight-as-new-vp-and-general-manager-in-europe/118693/">FRESHWORKS HIRE INDUSTRY HEAVYWEIGHT AS NEW VP AND GENERAL MANAGER IN EUROPE</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://diginomica.com/fresh-thinking-how-freshworks-plans-tell-its-crm-story-everyone-not-just-those-300-million-spend">Fresh thinking - how Freshworks plans to tell its ‘CRM++’ story to everyone, not just those with $300 million to spend</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/martingiles/2021/04/29/cio-next-2021-50-innovative-technology-leaders-transforming-business-for-a-radically-different-world/?sh=151c2c5f11eb">CIO Next 2021 - 50 Innovative Technology Leaders</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 25, 2021 <ul class="date-place-sm publications-label"> <li> The Times of India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://timesofindia.indiatimes.com/business/india-business/stacey-epstein-appointed-cmo-at-freshworks/articleshow/81676399.cms">Stacey Epstein appointed CMO at Freshworks</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 23, 2021 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessinsider.com/freshworks-new-cmo-stacey-epstein-growth-2021-3?IR=T">$3.5 billion Salesforce competitor Freshworks just hired a new chief marketing officer as it eyes an IPO</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 11, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbesindia.com/article/take-one-big-story-of-the-day/girish-mathruboothams-billiondollar-dream-for-freshworks/66911/1">Girish Mathrubootham's billion-dollar dream for Freshworks</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 01, 2021 <ul class="date-place-sm publications-label"> <li> Education Today </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.educationtoday.com.au/news-detail/The-hidden-educational-benefits-from-an-agile-IT-environment-5208">The hidden educational benefits from an agile IT environment</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 27, 2021 <ul class="date-place-sm publications-label"> <li> Increment </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://increment.com/reliability/resilience-as-adaptability-freshworks/">Case study: Resilience as adaptability at Freshworks</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 17, 2021 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.moneycontrol.com/news/business/freshworks-inc-grows-40-with-300-mn-in-arr-hires-new-cfo-cpo-6530731.html">Freshworks Inc grows 40% with 300 mn in ARR, Hires new CFO, CPO</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 16, 2021 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bloomberg.com/news/articles/2021-02-15/startup-freshworks-hits-300-million-in-sales-with-ipo-looming">Startup Freshworks Hits $300 Million in Sales With IPO Looming</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 30, 2021 <ul class="date-place-sm publications-label"> <li> The Hindu </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.thehindu.com/news/cities/chennai/rotary-club-freshworks-donate-criticla-care-equipment/article33700051.ece">Rotary Club, Freshworks donate equipment to VHS</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 28, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/?sh=2f14ae7b48dd">This Is How The Pandemic Improved Customer Service</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 04, 2021 <ul class="date-place-sm publications-label"> <li> CIO India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cio.com/article/3602108/9-it-resolutions-for-2021.html">9 IT resolutions for 2021</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 30, 2020 <ul class="date-place-sm publications-label"> <li> Fortune </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://fortune.com/2020/11/30/india-software-startups-saas-companies/">Why India’s software startups are poised for global dominance</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2020 <ul class="date-place-sm publications-label"> <li> Tech HR Series </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://techrseries.com/hr-cloud-analytics-and-ai/freshworks-rated-top-25-private-cloud-company-to-work/?cn-reloaded=1">Freshworks Rated Top 25 Private Cloud Company To Work For During COVID-19</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2020 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://aithority.com/it-and-devops/cloud/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19/">Freshworks Rated Top 25 Private Cloud Company To Work For During COVID-19</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 29, 2020 <ul class="date-place-sm publications-label"> <li> Business Today </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businesstoday.com.my/2020/10/29/5-ways-how-corporate-culture-works-for-remote-teams/">5 ways how corporate culture works for remote teams</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://aithority.com/technology/martech/freshworks-unveils-freshworks-crm/">Freshworks Unveils Freshworks CRM</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://martechseries.com/sales-marketing/crm/freshworks-unveils-freshworks-crm/">Freshworks Unveils Freshworks CRM</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessinsider.com/former-atlassian-exec-jose-morales-freshworks-2020-10?IR=T">A former long-time Atlassian exec explains how $3.5 billion customer management software startup Freshworks poached him to build the 'most effective sales machine possible'</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 27, 2020 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks-Introduces-Freshworks-CRM-and-Neo-143591.aspx">Freshworks Introduces Freshworks CRM and Neo</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 27, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://markets.businessinsider.com/news/stocks/freshworks-unveils-freshworks-crm-a-unified-sales-and-marketing-experience-that-accelerates-deals-and-creates-customers-for-life-1029728469">Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 21, 2020 <ul class="date-place-sm publications-label"> <li> Tech Circle </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.techcircle.in/2020/10/21/freshworks-strengthens-top-deck-with-cro-appointment">Freshworks strengthens top deck with CRO appointment</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 21, 2020 <ul class="date-place-sm publications-label"> <li> Times of India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://timesofindia.indiatimes.com/business/india-business/freshworks-appoints-new-chief-revenue-officer/articleshow/78776230.cms">Freshworks appoints new chief revenue officer</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 12, 2020 <ul class="date-place-sm publications-label"> <li> ARN </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.arnnet.com.au/article/683600/synnex-australia-strikes-freshworks-cloud-deal/">Synnex Australia strikes Freshworks cloud deal</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 30, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/technology/freshworks-collaborates-with-blue-koi-supported-by-rai-to-help-retail-outlets-go-digital-7063621.htm">Freshworks collaborates with Blue Koi supported by RAI to help retail outlets ‘Go Digital’</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 08, 2020 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.intelligentcio.com/eu/2020/09/08/freshworks-assists-manchester-fa-with-tackling-a-66-increase-in-enquiries-during-lockdown/">Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 31, 2020 <ul class="date-place-sm publications-label"> <li> IT Brief Australia </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://itbrief.com.au/story/old-tech-may-be-holding-back-businesses-employees-during-covid">'Old tech' may be holding back businesses & employees during COVID</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 25, 2020 <ul class="date-place-sm publications-label"> <li> Entrepreneur </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.entrepreneur.com/article/355271">The Era Of Empathetic Marketing: A New Imperative To Connect With Prospects And Customers</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 14, 2020 <ul class="date-place-sm publications-label"> <li> The Business Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businesstimes.com.sg/opinion/put-staff-first-happy-customers-will-follow?close=true">Put staff first - happy customers will follow</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 12, 2020 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.business-standard.com/article/news-cm/hexaware-technologies-enters-in-partnership-with-freshworks-120081200305_1.html">Hexaware Technologies enters in partnership with Freshworks</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 11, 2020 <ul class="date-place-sm publications-label"> <li> Hindu Business Line </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.thehindubusinessline.com/companies/freshworks-hexaware-announces-global-partnership/article32328520.ece">Freshworks, Hexaware announces global partnership</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 07, 2020 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.intelligentcio.com/eu/2020/08/07/freshworks-helps-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown/">Freshworks helps Parcelhub respond to 100% spike in enquiries during lockdown</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 06, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://martechseries.com/sales-marketing/customer-experience-management/freshworks-doubles-omnichannel-customer-support-arr-h1-2020/">Freshworks Doubles Omnichannel Customer Support ARR In H1 2020</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 10, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/ites/freshworks-acquires-flint/articleshow/76884863.cms">Freshworks acquires Flint</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessinsider.com/most-valuable-enterprise-technology-companies-2020-7?IR=T">Meet the 54 most valuable enterprise tech startups, worth as much as $216 billion collectively</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 09, 2020 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://techcrunch.com/2020/07/09/freshworks-acquires-it-orchestration-service-flint/">Freshworks acquires IT orchestration service Flint</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2020 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://finance.yahoo.com/news/independent-study-finds-businesses-achieve-150800122.html">Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2020 <ul class="date-place-sm publications-label"> <li> Digital Journal </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/http://www.digitaljournal.com/pr/4728907#ixzz6R4bdn4Cr">Freshworks Enables Vistaar to Provide Exceptional Customer Service Experience</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 17, 2020 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.business-standard.com/article/companies/us-based-freshworks-inc-announces-strategic-partnership-with-tcs-120061701865_1.html">US-based Freshworks Inc announces strategic partnership with TCS</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 17, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/ites/freshworks-inc-announces-strategic-partnership-with-tcs/articleshow/76430507.cms?from=mdr">Freshworks Inc announces strategic partnership with TCS</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 12, 2020 <ul class="date-place-sm publications-label"> <li> CIO Insider Magazine </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cioinsiderindia.com/cioinsider/lessons-from-a-lockdown-why-business-continuity-needs-to-be-a-part-of-company-culture-nwid-1691.html">Lessons from a lockdown: Why business continuity needs to be a part of company culture</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 10, 2020 <ul class="date-place-sm publications-label"> <li> Business Chief </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businesschief.com/leadership/gartner-labels-freshworks-visionary-crm-software">Gartner labels Freshworks a visionary in CRM software</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 03, 2020 <ul class="date-place-sm publications-label"> <li> Financial Express </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.financialexpress.com/industry/technology/first-response-fighting-the-coronavirus-with-tech-and-team-work/1979089/">First response: Fighting the coronavirus with tech and team work</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 07, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://martechseries.com/sales-marketing/signeasy-freshworks-digitize-recruiting-onboarding-process-hr-professionals-employees/">SignEasy & Freshworks Digitize the Recruiting and Onboarding Process for HR Professionals and Employees</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 28, 2020 <ul class="date-place-sm publications-label"> <li> Customer Works </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://cloudworks.nu/nieuws/freshworks-en-tkc-digital-bieden-samen-optimale-customer-engagement">Freshworks en TKC digital bieden samen optimale customer engagement</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 27, 2020 <ul class="date-place-sm publications-label"> <li> The Hindu </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.thehindu.com/education/careers/will-work-ever-be-the-same-again/article31684138.ece">Will work ever be the same again?</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 23, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/healthcare/how-21-start-ups-built-indias-largest-telemedicine-collective-against-covid-19-5986171.htm">How 21 start-ups built India’s largest telemedicine collective against COVID-19</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2020 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/micahsolomon/2020/05/21/the-powerand-delicate-natureof-corporate-communications-in-the-wake-of-covid-19/?ss=entrepreneurs#2a1dce7a663b">Storytelling In The COVID-19 Era: The Power (And Delicate Nature) Of Corporate Communications</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 05, 2020 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://timesofindia.indiatimes.com/business/india-business/freshworks-doubles-its-revenue-rate-in-18-months/articleshow/75543040.cms">Freshworks doubles its revenue rate in 18 months</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Business Journals </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bizjournals.com/sanjose/news/2020/05/04/freshworks-tyler-sloat-cfo-ipo-plans-zuora.amp.html">Silicon Valley Salesforce rival hires CFO who helped take Zuora public</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-appoints-tyler-sloat-as-cfo-as-the-company-surpasses-200-million-in-annual-recurring-revenue/articleshow/75531004.cms">Freshworks appoints Tyler Sloat as CFO as the company surpasses $200 million in annual recurring revenue</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bloomberg.com/news/articles/2020-05-04/startup-freshworks-recruits-veteran-cfo-ahead-of-planned-ipo?sref=gankBe9r">Startup Freshworks Recruits Veteran CFO Ahead of Planned IPO</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 30, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-inc-integrates-freshdesk-with-slack/articleshow/75473611.cms">Freshworks Inc integrates Freshdesk with Slack</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 03, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/information-technology/covid-19-crisis-tough-days-ahead-for-saas-cos-but-they-have-in-built-advantages-too-5619511.htm">COVID-19 crisis: Tough days ahead for SaaS cos; but they have in-built advantages too</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 24, 2020 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/micahsolomon/2020/03/24/a-ceos-quest-to-bring-technology-aided-moments-of-wow-to-his-customersand-employees/#d584b343c1cc">A CEO’s Quest To Bring Technology-Aided ‘Moments Of Wow’ To The Customer Experience</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 24, 2020 <ul class="date-place-sm publications-label"> <li> Search Software Quality </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://searchsoftwarequality.techtarget.com/tip/How-to-set-up-a-chaos-engineering-game-day">How to set up a chaos engineering game day</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 03, 2020 <ul class="date-place-sm publications-label"> <li> Martech Advisor </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.martechadvisor.com/multimedia/podcasts/series/talking-stack/expert-analysis-of-the-latest-cx-news-feat-adobe-sprinklr-freshworks-lytics-s3-ep-03" target="_blank">Freshworks, a customer engagement software company, acquires AnsweriQ Inc., a provider of ML and AI for enterprise-scale</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 27, 2020 <ul class="date-place-sm publications-label"> <li> Business Journals </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bizjournals.com/seattle/news/2020/02/26/freshworks-acquires-answeriq-salesforce-rival.html">This Salesforce rival just got bigger with acquisition of Seattle startup</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 26, 2020 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://techcrunch.com/2020/02/26/freshworks-acquires-answeriq/">Freshworks acquires AnsweriQ</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 04, 2020 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://finance.yahoo.com/news/freshworks-launches-freshsuccess-first-crm-200900909.html">Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 25, 2020 <ul class="date-place-sm publications-label"> <li> Inc42 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://inc42.com/buzz/we-kept-pushing-our-targets-girish-mathrubootham-recalls-freshworks-early-days/">We Kept Pushing Our Targets: Girish Mathrubootham Recalls Freshworks’ Early Days</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 24, 2020 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://timesofindia.indiatimes.com/city/chennai/how-madras-saas-mafia-is-giving-desi-cos-a-ticket-to-us/articleshow/73562925.cms">How the Madras SaaS Mafia is giving desi customers a ticket to the US</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 14, 2020 <ul class="date-place-sm publications-label"> <li> Morning Star </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.morningstar.com/news/globe-newswire/7790096/splashtop-partners-with-freshworks-to-release-new-remote-support-integration">Splashtop Partners with Freshworks to Release New Remote Support Integration</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 15, 2019 <ul class="date-place-sm publications-label"> <li> Hindustan Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.hindustantimes.com/tech/here-s-how-chennai-born-freshworks-democratising-cloud-based-software/story-agFaM3SJ6RMQRzuBf6ktSP.html">Here’s how Chennai-born Freshworks democratising Cloud-based software</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 28, 2019 <ul class="date-place-sm publications-label"> <li> Customer Experience Magazine </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://cxm.co.uk/uk-trails-europe-on-ai-adoption/">Freshworks: UK Trails Europe on AI Adoption</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 28, 2019 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://timesofindia.indiatimes.com/business/india-business/freshworks-opens-office-in-hyderabad/articleshow/72274166.cms">Freshworks opens office in Hyderabad</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 25, 2019 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/gilpress/2019/11/25/ai-stats-news-chatbots-increase-sales-by-67-but-87-of-consumers-prefer-humans/#71ca60e048a3">AI Stats News: Chatbots Increase Sales By 67% But 87% Of Consumers Prefer Humans</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2019 <ul class="date-place-sm publications-label"> <li> SalesTechStar </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.salestechstar.com/sales-engagement/freshworks-only-12-of-crm-users-actually-use-an-ai-based-tool/">‘Artificial Impact’: Only 12% Of CRM Users Actually Use An AI-Based Tool</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 15, 2019 <ul class="date-place-sm publications-label"> <li> The Australian </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.theaustralian.com.au/subscribe/news/1/?sourceCode=TAWEB_WRE170_a_GGL&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Fbusiness%2Ftechnology%2Ffreshworks-bets-big-on-australia%2Fnews-story%2F7cc426f1afa91ae2ca9b493af0517275&memtype=anonymous&mode=premium">Freshworks bets big on Australia</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://tech.economictimes.indiatimes.com/news/startups/freshworks-raises-150m-in-series-h-funding-round/72048243">Freshworks now valued at $3.5B post new funding</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.businessinsider.in/tech/news/the-ceo-of-freshworks-had-an-idea-10-years-ago-when-his-tv-was-damaged-by-movers-now-his-startup-is-worth-3-5-billion-and-is-threatening-salesforce-/articleshow/72046587.cms">The CEO of Freshworks had an idea 10 years ago when his TV was damaged by movers. Now his startup is worth $3.5 billion and is threatening Salesforce.</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://techcrunch.com/2019/11/13/freshworks-raises-150m-series-h-on-3-5b-valuation/">Freshworks raises $150M Series H on $3.5B valuation</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks-Launches-Customer-for-Life-Cloud-135217.aspx">Freshworks Launches Customer-for-Life Cloud</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> VentureBeat </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://venturebeat.com/2019/11/13/freshworks-nabs-150-million-to-bring-cloud-and-automation-tools-to-customer-engagement-teams/">Freshworks nabs $150 million to bring cloud and automation tools to customer engagement teams</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> CrunchBase </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://news.crunchbase.com/news/freshworks-doubles-revenue-valuation-raising-150m-in-series-h-funding/">Freshworks Doubles Revenue, Valuation, Raising $150M In Series H Funding</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 05, 2019 <ul class="date-place-sm publications-label"> <li> Denver Biz Journals </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.bizjournals.com/denver/news/2019/11/05/freshworks-denver-growth.html">Bay Area software firm plans to grow Denver headcount from 12 to 100 in the next 6 months</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2019 <ul class="date-place-sm publications-label"> <li> Live Mint </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.livemint.com/companies/news/freshworks-opens-second-office-in-us-to-hire-100-sales-and-solution-engineers-11572524767532.html">Freshworks opens second office in US, to hire 100 sales and solution engineers</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 29, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/news/science/freshworks-to-tie-up-with-iit-m/articleshow/71799758.cms?from=mdr">Freshworks to tie up with IIT-M</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 25, 2019 <ul class="date-place-sm publications-label"> <li> Directors Club </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://directorsclub.news/2019/10/25/kms-lighthouse-extends-its-knowledge-base-integration-to-freshworks-marketplace/">KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 15, 2019 <ul class="date-place-sm publications-label"> <li> The Week </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.theweek.in/wire-updates/business/2019/10/15/pwr11--ameyo.html">Ameyo Integrates With Freshworks to Simplify Customer Journey</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 26, 2021 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.business-standard.com/article/companies/startup-of-the-year-freshworks-aims-to-become-a-1-bn-company-in-5-years-121032501205_1.html">Startup of the year: Freshworks aims to become a $1-bn company in 5 years</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 03, 2019 <ul class="date-place-sm publications-label"> <li> Digital News Asia </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.digitalnewsasia.com/digital-economy/exabytes-partners-freshworks-power-smes-customer-engagement-tools">Exabytes partners with Freshworks to power SMEs with customer engagement tools</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 02, 2019 <ul class="date-place-sm publications-label"> <li> IT Web </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.itweb.co.za/content/5yONPvEEXArvXWrb">Creating customers for life in a digital 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Indian products simple, easy to use, and scalable, says Freshworks Founder Girish Mathrubootham</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.forbes.com/sites/adrianbridgwater/2019/09/05/freshworks-ceo-calls-for-democratic-overhaul-of-software-dictatorship/#5df3c2ec574b">Freshworks CEO Calls For Democratic Overhaul Of 'Software Dictatorship'</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Small Business Trends </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://smallbiztrends.com/2019/09/shaq-shares-secrets-of-success.html">Shaq Shares Secrets of Success at Refresh19</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.destinationcrm.com/Articles/CRM-Insights/CRM-Blog/Bad-Software-Choices-Lead-to-Half-a-Billion-Hours-Wasted-Every-Year--133935.aspx">Bad Software Choices Lead to Half a Billion Hours Wasted Every Year</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://diginomica.com/refresh-2019-freshworks-ceo-warns-about-old-clunky-crm-and-puts-their-cx-strategy-enterprise-test">Refresh 2019 - Freshworks CEO warns about "old, clunky CRM" - and puts their CX strategy to the enterprise test</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> TechTarget </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://itknowledgeexchange.techtarget.com/cwdn/freshworks-freshsuccess-a-software-tool-for-the-customer-for-life-vision/">Freshworks Freshsuccess: a software tool for the ‘customer-for-life’ vision</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Small Biz Trends </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://smallbiztrends.com/2019/09/freshworks-freshsuccess.html">Freshworks Announces Freshsuccess for Business at Refresh2019</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.computerweekly.com/blog/CW-Developer-Network/Freshworks-Refresh-19-keynote-notes-quotes-anecdotes">Freshworks Refresh 19: keynote notes, quotes & anecdotes</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-bolsters-business-software-platform-with-customer-success-tracker/articleshow/70983422.cms">Freshworks bolsters Business Software Platform with customer success tracker</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://finance.yahoo.com/news/freshworks-announces-freshsuccess-realize-unified-150800250.html">Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 20, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://economictimes.indiatimes.com/tech/ites/freshworks-incs-billings-jump-61-in-q2-on-global-expansion/articleshow/70756391.cms">Freshworks Inc’s billings jump 61% in Q2 on global expansion</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 12, 2019 <ul class="date-place-sm publications-label"> <li> eCommerce Brasil </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.ecommercebrasil.com.br/noticias/freshworks-mercado-livre/">Freshworks Launches Free Mercado Libre App Enhanced Shopping Experience</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 07, 2019 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.computerweekly.com/blog/CW-Developer-Network/What-to-expect-from-Freshworks-Refresh-19">What to expect from Freshworks Refresh 19</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 22, 2019 <ul class="date-place-sm publications-label"> <li> Customer Experience Magazine </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://cxm.co.uk/tag/freshworks/">Freshworks Teams With DWP to Help Jobseekers Find Work</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 15, 2019 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/startup/at-cricket-world-cup-final-freshworks-pitches-for-a-hunger-free-india-3993271.htm">At Cricket World Cup final, Freshworks pitches for a hunger-free India</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 15, 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class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2019 <ul class="date-place-sm publications-label"> <li> CNBC </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.cnbctv18.com/technology/freshworks-acquires-american-cloud-start-up-natero-3413141.htm">Freshworks acquires American cloud start-up Natero</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2019 <ul class="date-place-sm publications-label"> <li> Inc42 </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://inc42.com/buzz/freshworks-strengthens-customer-success-acquisition-of-natero/">Freshworks strengthens Customer Success Biz with acquisition of Natero</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2019 <ul class="date-place-sm publications-label"> <li> Entrepreneur India </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.entrepreneur.com/article/333149">87% of Indian Consumers Prefer Brands Offering Proactive Engagement Services</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2019 <ul class="date-place-sm publications-label"> <li> The Australian </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.theaustralian.com.au/business/new-tech-hub-for-melbourne/news-story/3eeefb50a2535337d211a7cdf9a39999">New tech hub for Melbourne</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 25, 2019 <ul class="date-place-sm publications-label"> <li> Enterprise Times </li> </ul> </div> <a href="https://web.archive.org/web/20211028215339/https://www.enterprisetimes.co.uk/2019/04/25/bringing-the-wow-factor-to-customer-experience/">Bringing the wow factor to customer experience</a> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 24, 2019 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a 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href="https://web.archive.org/web/20211028215339/https://www.enterprisetimes.co.uk/2019/01/30/proximity-getting-close-to-your-customer/" target="_blank">Proximity – getting close to your customer</a> </div> </div> </div> </section> <footer> <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/web/20211028215339/https://www.freshworks.com/"> <img class="logo logo-fworks footer-logo" src="/web/20211028215339im_/https://www.freshworks.com/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks"/> </a> <i class="icon-arrow-down"></i> </div> <ul class="footer-nav"> <li><a href="https://web.archive.org/web/20211028215339/https://freshdesk.com/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="nofollow" class="">Freshdesk</a></li> <li><a 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