CINXE.COM
Contact us – Help
<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us","20201024143730","https://web.archive.org/","web","/_static/", "1603550250"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <!-- v18685 --> <title>Contact us – Help</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content=""/> <meta name="description" content="Contact Our Newsroom Send a Confidential News Tip If you have a confidential news tip, you can reach us through tools that will help..."/><meta property="og:image" content="https://web.archive.org/web/20201024143730im_/https://theme.zdassets.com/theme_assets/968999/3f343ffc604a6c839e31d3f052b78abfa34ab588.png"/> <meta property="og:type" content="website"/> <meta property="og:site_name" content="Help"/> <meta property="og:title" content="Contact us"/> <meta property="og:description" content="Contact Our Newsroom Send a Confidential News Tip If you have a confidential news tip, you can reach us through tools that will help protect your anonymity. Report a Correction or Share Feedback To..."/> <meta property="og:url" content="https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115015385887"/> <link rel="canonical" href="https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us"/> <link rel="stylesheet" media="all" href="//web.archive.org/web/20201024143730cs_/https://static.zdassets.com/hc/assets/application-ebbf4a70487f9466c9be47bf4b6055f6.css" id="stylesheet"/> <!-- Entypo pictograms by Daniel Bruce — www.entypo.com --> <link rel="stylesheet" media="all" href="//web.archive.org/web/20201024143730cs_/https://static.zdassets.com/hc/assets/theming_v1_support-7eacdab8920220a42cfc91404f4ed182.css"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20201024143730cs_/https://p20.zdassets.com/hc/theming_assets/968999/987838/style.css?digest=360534508291"/> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20201024143730im_/https://theme.zdassets.com/theme_assets/968999/1965f56573cfa15ed817f84bf2248be1e2feee32.ico"/> <script src="//web.archive.org/web/20201024143730js_/https://static.zdassets.com/hc/assets/jquery-d5395f0b7ac5027403fc17855c46dbfc.js"></script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport"/> <link href="https://web.archive.org/web/20201024143730cs_/https://a1.nyt.com/fonts/css/fonts.css" rel="stylesheet" type="text/css"/> <script type="text/javascript"> if(window.location.href.indexOf("/115014892108") > -1) { window.location.href = "https://web.archive.org/web/20201024143730/https://www.nytimes.com/subscription/privacy-policy#/privacy"; } </script> <script type="text/javascript"> if(window.location.href.indexOf("/115015672188") > -1) { window.location.href = "https://web.archive.org/web/20201024143730/https://www.nytimes.com/subscription/privacy-policy#/cookie"; } </script> <script> !function () { var t, n, e, a, o, r, i, d, s = { container: "GTM-P528B3", prdstring: ">m_auth=tfAzqo1rYDLgYhmTnSjPqw>m_preview=env-130", devstring: ">m_auth=WiJyA7zv1sohHCWSZ3mF1Q>m_preview=env-8", stgstring: ">m_auth=FOuAsPhG-4kWeLk6Kq5AzQ>m_preview=env-7", dataLayer: "", modifier: "", env: -1 < document.location.host.indexOf(".dev.") ? "dev" : -1 < document.location.host.indexOf(".stg.") || -1 < document.location.host.indexOf(".stage.") ? "stg" : "prod" }, m = { event: "pageDataReady", application: { name: "nyt-help", environment: s.env } }; s.modifier = s.prdstring, "dev" === s.env ? s.modifier = s.devstring : "stg" === s.env && (s.modifier = s.stgstring), function (e, t, n, a, o, r) { e[a] = e[a] || [], e[a].push({ "gtm.start": (new Date).getTime(), event: "gtm.js" }); var i = t.getElementsByTagName(n)[0], d = t.createElement(n), s = "dataLayer" != a ? "&l=" + a : ""; d.async = !0, d.src = "https://web.archive.org/web/20201024143730/https://www.googletagmanager.com/gtm.js?id=" + o + s + r + ">m_cookies_win=x", i.parentNode.insertBefore(d, i) }(window, document, "script", s.dataLayer || "dataLayer", s.container, s.modifier), t = m, n = s.dataLayer || "dataLayer", o = (e = s.env) && "prod" === e ? "a.nytimes.com" : "a.dev.nytimes.com", r = encodeURIComponent(document.referrer), i = encodeURIComponent((a = document.querySelector("link[rel=canonical]")) ? a.href : document.location.href), (d = new XMLHttpRequest).withCredentials = !0, d.open("GET", "https://" + o + "/svc/nyt/data-layer?sourceApp=" + t.application.name + "&referrer=" + r + "&assetUrl=" + i, !0), d.onload = function () { var e = JSON.parse(d.responseText); e.event = "userDataReady", window[n].push(e), window[n].push(t) }, d.addEventListener("error", function () { window[n].push(t) }), d.send() }(); </script> <script type="text/javascript"> //<!-- BEGIN LivePerson Monitor. --> window.lpTag=window.lpTag || {};if(typeof window.lpTag._tagCount==='undefined'){window.lpTag={site:'17743901'||'',section:lpTag.section||'',autoStart:lpTag.autoStart===false?false:true,ovr:lpTag.ovr||{},_v:'1.6.0',_tagCount:1,protocol:'https:',events:{bind:function(app,ev,fn){lpTag.defer(function(){lpTag.events.bind(app,ev,fn);},0);},trigger:function(app,ev,json){lpTag.defer(function(){lpTag.events.trigger(app,ev,json);},1);}},defer:function(fn,fnType){if(fnType==0){this._defB=this._defB||[];this._defB.push(fn);}else if(fnType==1){this._defT=this._defT||[];this._defT.push(fn);}else{this._defL=this._defL||[];this._defL.push(fn);}},load:function(src,chr,id){var t=this;setTimeout(function(){t._load(src,chr,id);},0);},_load:function(src,chr,id){var url=src;if(!src){url=this.protocol+'//'+((this.ovr&&this.ovr.domain)?this.ovr.domain:'lptag.liveperson.net')+'/tag/tag.js?site='+this.site;}var s=document.createElement('script');s.setAttribute('charset',chr?chr:'UTF-8');if(id){s.setAttribute('id',id);}s.setAttribute('src',url);document.getElementsByTagName('head').item(0).appendChild(s);},init:function(){this._timing=this._timing||{};this._timing.start=(new Date()).getTime();var that=this;if(window.attachEvent){window.attachEvent('onload',function(){that._domReady('domReady');});}else{window.addEventListener('DOMContentLoaded',function(){that._domReady('contReady');},false);window.addEventListener('load',function(){that._domReady('domReady');},false);}if(typeof(window._lptStop)=='undefined'){this.load();}},start:function(){this.autoStart=true;},_domReady:function(n){if(!this.isDom){this.isDom=true;this.events.trigger('LPT','DOM_READY',{t:n});}this._timing[n]=(new Date()).getTime();},vars:lpTag.vars||[],dbs:lpTag.dbs||[],ctn:lpTag.ctn||[],sdes:lpTag.sdes||[],ev:lpTag.ev||[]};lpTag.init();}else{window.lpTag._tagCount+=1;} //<!-- END LivePerson Monitor. --> </script> <script type="text/javascript" src="//web.archive.org/web/20201024143730js_/https://p20.zdassets.com/hc/theming_assets/968999/987838/script.js?digest=360534508291"></script> <script async src="/web/20201024143730js_/https://help.nytimes.com/cdn-cgi/bm/cv/2172558837/api.js"></script></head> <body class=""> <header class="header"> <div class="super-t-logo"> <a href="https://web.archive.org/web/20201024143730/https://nytimes.com/" title="Go to the New York Times homepage"> <img src="//web.archive.org/web/20201024143730im_/https://theme.zdassets.com/theme_assets/968999/51caa74a53a7c7d938c23ab40a5941798a5ccb79.svg" alt="Logo"> HOME </a> </div> <div class="header-links"> <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us">Help</a> | <a href="https://web.archive.org/web/20201024143730/https://myaccount.nytimes.com/seg/">Account</a> | <a href="https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Contact</a> </div> </header> <main role="main"> <div class="container-divider"></div> <div class="container"> <nav class="sub-nav"> <ol class="breadcrumbs"> <li title="Help"> <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us">Help</a> </li> <li title="Contact The New York Times"> <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/categories/115002052428-Contact-The-New-York-Times">Contact The New York Times</a> </li> <li title="Contact The New York Times"> <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/sections/115003860627-Contact-The-New-York-Times">Contact The New York Times</a> </li> </ol> <form role="search" class="search UH-layout-search" data-search="" action="/web/20201024143730/https://help.nytimes.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" aria-label="Search"/></form> </nav> <div class="article-container" id="article-container"> <article class="article"> <header class="article-header"> <h1 title="Contact us" class="article-title"> Contact us </h1> </header> <div class="UH-layout"> <section class="UH-card UH-layout-main"> <div class="article-body"> <div class="page-container"> <div class="body-container"> <div id="main-content" class="page-body"> <div class="centered-column"> <h2 id="newsroom" class="caption-title">Contact Our Newsroom</h2> <h3 class="caption-subtitle">Send a Confidential News Tip</h3> <p>If you have a confidential news tip, you can reach us through <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/tips">tools that will help protect your anonymity</a>.</p> <h3 class="caption-subtitle">Report a Correction or Share Feedback</h3> <p>To report errors regarding our coverage <a href="https://web.archive.org/web/20201024143730/mailto:nytnews@nytimes.com" target="_self">email us at nytnews@nytimes.com</a> or leave a message at 844-NYTNEWS (844-698-6397). To send feedback or story ideas to the newsroom, <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/2019/10/15/homepage/contact-newsroom.html" target="_blank" rel="noopener">visit the Reader Center</a>. For customer service questions, please refer below to the Customer Care section.</p> <h3 class="caption-subtitle">Submit to Our Editorial Pages</h3> <ul> <li><a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115014925288-How-to-Submit-a-Letter-to-the-Editor" target="_self">Send a Letter to the Editor.</a></li> <li><a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115014809107-How-to-Submit-an-Op-Ed-Article" target="_self">Submit an Op-Ed.</a></li> <li><a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115014925188-How-to-Submit-an-Op-Doc" target="_self">Submit an Opinion Video.</a></li> </ul> <h2 id="care" class="caption-title">Contact Customer Care</h2> <h3 class="caption-subtitle">Manage Your Subscription</h3> <p>The best way to manage your New York Times subscription is online, by visiting <a href="https://web.archive.org/web/20201024143730/http://nytimes.com/myaccount" target="_self">nytimes.com/mya<span>ccoun</span></a><span><a href="https://web.archive.org/web/20201024143730/http://nytimes.com/myaccount" target="_self">t</a>.</span></p> <h3 class="caption-subtitle">Manage Your Home Delivery Service</h3> <p>On your account page, you can:</p> <ul> <li><a href="https://web.archive.org/web/20201024143730/https://myaccount.nytimes.com/seg/subscription/homedelivery/suspend-delivery" target="_self">Suspend delivery of your paper</a></li> <li><a href="https://web.archive.org/web/20201024143730/https://myaccount.nytimes.com/seg/subscription/homedelivery/delivery-problem" target="_self">Report an issue with your delivery</a></li> <li><a href="https://web.archive.org/web/20201024143730/https://myaccount.nytimes.com/change-delivery-address" target="_self">Modify or change your delivery address</a></li> </ul> <h3 class="caption-subtitle">General Contact Channels</h3> <div class="condensed-paragraph"> <p>Ask us a question via chat.</p> <p>If you are on a desktop computer, you may see this option at the top right of this page. If you are on a mobile device, scroll to the bottom of this page to locate the Chat button.</p> </div> <div class="condensed-paragraph"> <p>If you are in the United States, call us at 800-NYTIMES (800-698-4637).</p> <p>Our hours are 7 a.m. to 10 p.m. E.T. Monday - Friday, and 7 a.m. to 3 p.m. E.T. Saturday - Sunday.</p> </div> <p>If you are outside of the United States, please see our <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115014792927-International-contact-info">international contact information</a>.</p> <div class="condensed-paragraph"> <p><a href="/web/20201024143730/https://help.nytimes.com/hc/en-us/requests/new">Email Customer Care</a>.</p> </div> <h3 class="caption-subtitle">Manage Corporate Account or Higher Education</h3> <p>If you are inquiring about a new corporate digital subscription, please visit us <a href="https://web.archive.org/web/20201024143730/http://nytimesgroupsubscriptions.com/" target="_blank" rel="noopener">here</a>. If you have an existing corporate digital group subscription, you can reach our team at <a href="https://web.archive.org/web/20201024143730/mailto:nytcorpteam@nytimes.com" target="_blank" rel="noopener">nytcorpteam@nytimes.com</a>.</p> <p>Representatives of colleges and universities should visit us <a href="https://web.archive.org/web/20201024143730/https://nytimesgroupsubscriptions.com/?=customer-care" target="_self">here</a>, or email <a href="https://web.archive.org/web/20201024143730/mailto:edu@nytimes.com">edu@nytimes.com</a>.</p> <p>Our mailing address is The New York Times Company, 620 Eighth Avenue, New York, NY 10018.</p> </div> </div> </div> </div> </div> </section> <aside class="UH-layout-sidebar"> <section class="UH-help-card"> <h4 class="UH-help-title">Can't find what you're looking for?</h4> <p class="UH-help-text">Review our Help topics or chat with one of our Customer Care advocates.</p> <div id="Help_New"></div> </section> </aside> </div> </article> <footer> <div class="article-return-to-top"> <a href="#article-container">Return to top<span class="icon-arrow-up"></span></a> </div> </footer> </div> </div> </main> <footer class="footer"> <div class="footer-inner"> <nav> <ul class="copyright"> <li> <a class="footerLink" href="https://web.archive.org/web/20201024143730/http://www.nytimes.com/content/help/rights/copyright/copyright-notice.html" itemprop="copyrightNotice"> © <span id="copyrightYear" itemprop="copyrightYear"></span> <span itemprop="copyrightHolder provider sourceOrganization" itemtype="http://schema.org/Organization" itemid="http://www.nytimes.com"> <span itemprop="name">The New York Times Company</span> <meta itemprop="tickerSymbol" content="NYSE NYT"></span> </a> </li> </ul> <ul class="footerNav"> <li> <a href="https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Contact Us</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/http://www.nytco.com/careers" target="_blank">Work with us</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/http://nytmediakit.com/" target="_blank">Advertise</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/content/help/rights/privacy/policy/privacy-policy.html#pp" target="_blank">Your Ad Choices</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/privacy" target="_blank">Privacy</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/ref/membercenter/help/agree.html" target="_blank">Terms of Service</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/content/help/rights/sale/terms-of-sale.html" target="_blank">Terms of Sale</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/http://spiderbites.nytimes.com/" target="_blank">Sitemap</a> </li> <li> <a href="/web/20201024143730/https://help.nytimes.com/hc/en-us">Help</a> </li> <li> <a href="https://web.archive.org/web/20201024143730/https://www.nytimes.com/subscriptions/Multiproduct/lp5558.html?campaignId=37WXW" target="_blank">Subscriptions</a> </li> </ul> </nav> </div> </footer> <!-- / --> <script src="//web.archive.org/web/20201024143730js_/https://static.zdassets.com/hc/assets/en-us.15d7d0a3e6d3cdd2b786.js"></script> <script src="https://web.archive.org/web/20201024143730js_/https://nytimes.zendesk.com/auth/v2/host.js" data-brand-id="987838" data-return-to="https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us" data-theme="hc" data-locale="en-us" data-auth-origin="987838,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"nytimes","environment":"production","name":"The New York Times Customer Care"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20201024143730/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20201024143730/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20201024143730/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCB+Dc8caADoKX21ldGF7CzoPYWNjb3VudF9pZGkDJ8kOOhNoZWxwX2NlbnRlcl9pZGkEXl7vCzoNYnJhbmRfaWRpA74SDzoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZU--4a03df6e904b5c5aa85adf6cd12ab9cb466601a5","url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/tracking/events?locale=en-us"},"current_record_id":"115015385887","current_record_url":"/hc/en-us/articles/115015385887-Contact-us","current_record_title":"Contact us","search_results_count":null,"current_text_direction":"ltr","current_brand":{"account_id":968999,"brand_id":987838,"brand_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com","url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/api/v2/brands/987838.json","name":"The New York Times Customer Care","logo":"","subdomain":"nytimes","host_mapping":"help.nytimes.com","help_center_state":"enabled","ticket_form_ids":null,"active":true,"default":true,"has_help_center":true,"created_at":"2016-03-24T14:47:09Z","updated_at":"2020-07-04T03:38:01Z","id":987838,"route_id":874132},"current_brand_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com","current_host_mapping":"help.nytimes.com","current_path":"/hc/en-us/articles/115015385887-Contact-us","authentication_domain":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com","show_autocomplete_breadcrumbs":true,"rollbar_config":{"enabled":true,"endpoint":"https://web.archive.org/web/20201024143730/https://rollbar-us.zendesk.com/api/1/item/","accessToken":"731a5a953e9a4b7ab6cac9623f50c732","captureUncaught":true,"captureUnhandledRejections":true,"payload":{"environment":"production","client":{"javascript":{"source_map_enabled":true,"code_version":"e27e8a0cd19f7a7216f1ec5107df08cf9d0f31e5","guess_uncaught_frames":true}}}},"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","plans_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/admin/plan?locale=en-us","manage_content_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/user_segments?brand_id=987838","has_community_enabled":false,"has_community_badges":false,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_answer_bot_web_form_modal_v2":false,"billing_url":"/access/return_to?return_to=https://nytimes.zendesk.com/admin/billing/subscription","has_answer_bot":true,"has_block_answer_bot_embeddable":false,"answer_bot_management_url":"/access/return_to?return_to=https://nytimes.zendesk.com/agent/admin/answer_bot","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd807091-preview","is_preview":false,"has_guide_user_segments_search":true,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/arrange?brand_id=987838","article_verification_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/verification?brand_id=987838","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20201024143730/https://help.nytimes.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/import_articles?brand_id=987838","community_badges_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/community_badges?brand_id=987838","community_settings_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/community_settings?brand_id=987838","gather_plan_state":"subscribed","search_settings_url":"https://web.archive.org/web/20201024143730/https://nytimes.zendesk.com/knowledge/search_settings?brand_id=987838","has_multibrand_search_in_plan":true,"theming_api_version":1,"has_pci_credit_card_custom_field":true,"current_brand_id":987838,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[]}; </script> <script src="//web.archive.org/web/20201024143730js_/https://static.zdassets.com/hc/assets/moment-f6f8513da6ab17eadada59a1a4edb536.js"></script> <script src="//web.archive.org/web/20201024143730js_/https://static.zdassets.com/hc/assets/hc_enduser-65512e57f8ccb5c903bd6d4ebc22b0ab.js"></script> <script type="text/javascript">(function(){window['__CF$cv$params']={r:'5e746fa9482f0000',m:'a85672ce9d8f7fcdb27c02e99c7c1b7d9015321f-1603550250-1800-AVdNOzCV8X6pELVMh57dFdxNG7s2xqHBbNJQbjBjbe0yUXOoE+WC7gAGRXlFACC9qkFHCzbYMUNEuUpnsgHU7V72Sf4s4Qtmm5E3LaEKcgcrm8qkfAAT1OHKO3n6H7/PJEOLg/0B8ZTT9UcYH9GNe1Cir+PTk1ohUPt5eMtd0K4E',s:[0x8fe2dda81f,0x0060aee15b],}})();</script></body> </html><!-- FILE ARCHIVED ON 14:37:30 Oct 24, 2020 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 19:17:52 Dec 12, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.533 exclusion.robots: 0.023 exclusion.robots.policy: 0.014 esindex: 0.008 cdx.remote: 64.727 LoadShardBlock: 201.433 (6) PetaboxLoader3.datanode: 618.405 (7) load_resource: 647.387 PetaboxLoader3.resolve: 196.577 -->