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class="search-bar__input-group"> <label for="nsw-header-input" class="sr-only">Search nsw.gov.au</label> <input class="nsw-header__input js-search-input" type="text" autocomplete="off" id="nsw-header-input" name="q" aria-expanded="false" aria-controls="header-search-autosuggest-list" aria-autocomplete="list" aria-describedby="home-search-autosuggest-desc" role="combobox" data-analytics-component="search_global" data-analytics-track="true" > <button class="nsw-icon-button nsw-icon-button--flex" type="submit"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">search</span> <span class="sr-only">Search</span> </button> <ul class="nsw-header__predictive-list nsw-form__predictive-list" role="listbox" id="header-search-autosuggest-list" aria-label="Suggested keywords list"></ul> <div class="sr-only sr-help-text" aria-live="polite"></div> </div> </form> <button class="nsw-icon-button js-close-search" aria-expanded="true" 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</li> <li role="none"> <a data-language="en" href="https://services.dcu.nsw.gov.au/myaccount/logout?destination=https%3A//www.nsw.gov.au/nsw-government/onecx-program" data-snsw-logout-link="true" data-js-extlink-off="true" role="menuitem" tabindex="0">Logout of MyServiceNSW</a> </li> </ul> </div> </div> </div> </div> </header> <div id="block-mainnavigation"> <nav id="dcs-main-nav" class="dcs-main-nav js-mega-menu" aria-label="Main menu"> <div class="dcs-main-nav__header"> <div class="dcs-main-nav__waratah"> <a href="/"> <img class="nsw-header__logo" src="/themes/custom/dcs_theme/favicons/sets/standard/logo.svg" alt="NSW Government logo"> </a> </div> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">close</span> <span class="sr-only">Close Menu</span> </button> </div> <ul class="dcs-main-nav__list dcs-main-nav__list--primary" itemscope itemtype="https://schema.org/SiteNavigationElement"> <li itemprop="name"> <a href="/living-in-nsw" itemprop="url"> <span>Living in NSW</span> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">keyboard_arrow_right</span> </a> <div class="dcs-main-nav__sub-nav dcs-main-nav__sub-nav--two-col" id="sub-nav-living-in-nsw" role="region" aria-label="Living in NSW Submenu"> <div class="dcs-main-nav__wrapper"> <div class="dcs-main-nav__header"> <div class="dcs-main-nav__waratah"> <a href="/"> <img class="nsw-header__logo" src="/themes/custom/dcs_theme/favicons/sets/standard/logo.svg" alt="NSW Government logo"> </a> </div> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="dcs-main-nav__return"> <button class="nsw-icon-button 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itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/"><span itemprop="name">Home</span><meta itemprop="position" content="1" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/nsw-government"><span itemprop="name">NSW Government</span><meta itemprop="position" content="2" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" class="current" href="/nsw-government/onecx-program"><span itemprop="name">OneCX Program</span><meta itemprop="position" content="3" /></a></li></ol></div></nav> <main> <div data-drupal-messages-fallback class="hidden"></div> <a id="main-content" tabindex="-1"></a> <div id="block-content"> <article class="node node--campaign"> <section class="layout--edge-to-edge nsw-section nsw-section--no-padding"> <div > <div class="nsw-hero-banner nsw-hero-banner--dark nsw-hero-banner--mobile-image"> <div class="nsw-hero-banner__container"> <div class="nsw-hero-banner__wrapper"> <div class="nsw-hero-banner__content"> <h1>OneCX Program</h1> <div class="nsw-intro"> <div class="nsw-wysiwyg-content"> <p>Making it easier to find, use, and understand information from the NSW Government on nsw.gov.au.</p></div> </div> </div> <div class="nsw-hero-banner__box "> <picture><source srcset="/sites/default/files/styles/hero_xxl_x1/public/2023-11/tablet-person-sofa_0.png.avif?itok=eG4FtO1c 1x, /sites/default/files/styles/hero_xxl_x2/public/2023-11/tablet-person-sofa_0.png.avif?itok=BBceci1D 2x" media="(min-width: 1440px)" type="image/avif" width="1164" height="655"/><source srcset="/sites/default/files/styles/hero_l_x1/public/2023-11/tablet-person-sofa_0.png.avif?itok=H15zxgnq 1x, /sites/default/files/styles/hero_l_x2/public/2023-11/tablet-person-sofa_0.png.avif?itok=LgOLCwyd 2x" media="(min-width: 1024px)" type="image/avif" width="768" height="432"/><source srcset="/sites/default/files/styles/hero_m_x1/public/2023-11/tablet-person-sofa_0.png.avif?itok=zQefK9wM 1x, /sites/default/files/styles/hero_m_x2/public/2023-11/tablet-person-sofa_0.png.avif?itok=InbKVIxS 2x" media="(min-width: 768px)" type="image/avif" width="650" height="366"/><source srcset="/sites/default/files/styles/hero_s_x1/public/2023-11/tablet-person-sofa_0.png.avif?itok=f5k85I16 1x, /sites/default/files/styles/hero_s_x2/public/2023-11/tablet-person-sofa_0.png.avif?itok=z02CXifw 2x" media="(min-width: 480px)" type="image/avif" width="767" height="431"/><source srcset="/sites/default/files/styles/hero_xs_x1/public/2023-11/tablet-person-sofa_0.png.avif?itok=Jcnypsch 1x, /sites/default/files/styles/hero_xs_x2/public/2023-11/tablet-person-sofa_0.png.avif?itok=kMafu_3h 2x" type="image/avif" width="479" height="269"/><source srcset="/sites/default/files/styles/hero_xxl_x1/public/2023-11/tablet-person-sofa_0.png?itok=eG4FtO1c 1x, /sites/default/files/styles/hero_xxl_x2/public/2023-11/tablet-person-sofa_0.png?itok=BBceci1D 2x" media="(min-width: 1440px)" type="image/png" width="1164" height="655"/><source srcset="/sites/default/files/styles/hero_l_x1/public/2023-11/tablet-person-sofa_0.png?itok=H15zxgnq 1x, /sites/default/files/styles/hero_l_x2/public/2023-11/tablet-person-sofa_0.png?itok=LgOLCwyd 2x" media="(min-width: 1024px)" type="image/png" width="768" height="432"/><source srcset="/sites/default/files/styles/hero_m_x1/public/2023-11/tablet-person-sofa_0.png?itok=zQefK9wM 1x, /sites/default/files/styles/hero_m_x2/public/2023-11/tablet-person-sofa_0.png?itok=InbKVIxS 2x" media="(min-width: 768px)" type="image/png" width="650" height="366"/><source srcset="/sites/default/files/styles/hero_s_x1/public/2023-11/tablet-person-sofa_0.png?itok=f5k85I16 1x, /sites/default/files/styles/hero_s_x2/public/2023-11/tablet-person-sofa_0.png?itok=z02CXifw 2x" media="(min-width: 480px)" type="image/png" width="767" height="431"/><source srcset="/sites/default/files/styles/hero_xs_x1/public/2023-11/tablet-person-sofa_0.png?itok=Jcnypsch 1x, /sites/default/files/styles/hero_xs_x2/public/2023-11/tablet-person-sofa_0.png?itok=kMafu_3h 2x" type="image/png" width="479" height="269"/><img loading="eager" src="/sites/default/files/styles/hero_l_x1/public/2023-11/tablet-person-sofa_0.png?itok=H15zxgnq" width="768" height="432" alt="Person on sofa holding a tablet device" /></picture> <div class="nsw-hero-banner__logo"></div> </div> </div> </div> </div> </div> </section> <section class="layout--full nsw-section"> <div class="nsw-container"> <div class="nsw-grid"> <div class="nsw-col"> <div class="nsw-block"> <div class="nsw-wysiwyg-content"> <h2>What is the OneCX Program</h2><p>The OneCX Program is creating a more connected, accessible, and inclusive future for all of New South Wales.  It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.  </p><p>With over 500 websites across 12 NSW government portfolios, the OneCX Program mission is to empower and collaborate with government partners to establish one trusted source of truth for government information, services, and community feedback. </p></div> </div> <div class="nsw-block"> <div class="nsw-wysiwyg-content"> <figure class="nsw-media__caption nsw-media__caption--wide"><div class="nsw-media__video "><div class="nsw-media__thumbnail"><picture><source srcset="/sites/default/files/styles/video_lightbox_xxl_x1/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=YBJALLE5 1x, /sites/default/files/styles/video_lightbox_xxl_x2/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=bdhsmVeH 2x" media="(min-width: 1440px)" type="image/avif" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_xl_x1/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=cwquVdYt 1x, /sites/default/files/styles/video_lightbox_xl_x2/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=87dpxBzF 2x" media="(min-width: 1280px)" type="image/avif" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_l_x1/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=4Q9OL00A 1x, /sites/default/files/styles/video_lightbox_l_x2/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=cevi9Cx1 2x" media="(min-width: 1024px)" type="image/avif" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_m_x1/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=NzEyva2g 1x, /sites/default/files/styles/video_lightbox_m_x2/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=3D2DKY5q 2x" media="(min-width: 768px)" type="image/avif" width="295" height="166"><source srcset="/sites/default/files/styles/gallery_s_x1/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=3QA-G32n 1x, /sites/default/files/styles/gallery_s_x2/public/video-thumbnails/person-visiting-nsw-site_1.png.avif?itok=ZRegV1Oe 2x" media="(min-width: 480px)" type="image/avif" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_xxl_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=YBJALLE5 1x, /sites/default/files/styles/video_lightbox_xxl_x2/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=bdhsmVeH 2x" media="(min-width: 1440px)" type="image/png" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_xl_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=cwquVdYt 1x, /sites/default/files/styles/video_lightbox_xl_x2/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=87dpxBzF 2x" media="(min-width: 1280px)" type="image/png" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_l_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=4Q9OL00A 1x, /sites/default/files/styles/video_lightbox_l_x2/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=cevi9Cx1 2x" media="(min-width: 1024px)" type="image/png" width="295" height="166"><source srcset="/sites/default/files/styles/video_lightbox_m_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=NzEyva2g 1x, /sites/default/files/styles/video_lightbox_m_x2/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=3D2DKY5q 2x" media="(min-width: 768px)" type="image/png" width="295" height="166"><source srcset="/sites/default/files/styles/gallery_s_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=3QA-G32n 1x, /sites/default/files/styles/gallery_s_x2/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=ZRegV1Oe 2x" media="(min-width: 480px)" type="image/png" width="295" height="166"><img loading="eager" src="/sites/default/files/styles/gallery_s_x1/public/video-thumbnails/person-visiting-nsw-site_1.png?itok=3QA-G32n" width="295" height="166" alt></picture><button class="nsw-media__icon" aria-label="Play video: Video about the OneCX Program"><span class="nsw-media__loading"><?xml version="1.0" encoding="utf-8"?><svg style="margin: auto; border-radius: 50%; background: rgba(255, 255, 255, 0.8); display: block; shape-rendering: auto;" width="48px" height="48px" viewBox="0 0 100 100" preserveAspectRatio="xMidYMid" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="rotate(0 50 50)"><rect x="47" y="20" rx="3" ry="4.2" width="6" height="20" fill="#002664"><animate attributeName="opacity" values="1;0" keyTimes="0;1" dur="1s" begin="-0.8571428571428571s" repeatCount="indefinite" /></rect></g><g transform="rotate(51.42857142857143 50 50)"><rect x="47" y="20" rx="3" ry="4.2" width="6" height="20" fill="#002664"><animate attributeName="opacity" values="1;0" keyTimes="0;1" dur="1s" 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values="1;0" keyTimes="0;1" dur="1s" begin="-0.14285714285714285s" repeatCount="indefinite" /></rect></g><g transform="rotate(308.57142857142856 50 50)"><rect x="47" y="20" rx="3" ry="4.2" width="6" height="20" fill="#002664"><animate attributeName="opacity" values="1;0" keyTimes="0;1" dur="1s" begin="0s" repeatCount="indefinite" /></rect></g></svg></span><span class="nsw-media__play"><svg width="48" height="48" viewBox="0 0 48 48" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M24 48C37.2548 48 48 37.2548 48 24C48 10.7452 37.2548 0 24 0C10.7452 0 0 10.7452 0 24C0 37.2548 10.7452 48 24 48ZM33 24L18 33V15L33 24Z" fill="white" fill-opacity="0.9" /><path opacity="0.9" fill-rule="evenodd" clip-rule="evenodd" d="M18 33L33 24L18 15V33Z" fill="#002664" /></svg></span></button></div><div class="nsw-media__duration"><span class="material-icons-outlined nsw-material-icons" focusable="false" aria-hidden="true"> videocam </span> 2:07 </div><iframe src="https://www.nsw.gov.au/media/oembed?url=https%3A//vimeo.com/722029065/3091ced8bf&max_width=0&max_height=0&hash=YQyFoy-oGYnpVMctSyLZHoc3jVobKNlfm3uF30G3h-c" frameborder="0" allowtransparency width="426" height="240" class="media-oembed-content" loading="eager" title="Welcome to the OneCX Program"></iframe></div><figcaption><h3>Video about the OneCX Program</h3><a href="#" data-modal-id="87582" data-modal-type="inline" class="js-modal-toggle nsw-media__video__modal-toggle">Read transcript</a></figcaption><dialog class="dcs-dialog" id="modal-87582"><button autofocus data-close-dialog class="dcs-dialog__close"><span>Close</span><span class="sr-only">(Press escape to close)</span></button><div class="dcs-dialog__content"><div class="content-block"><span class="content-block__eyebrow">Video transcript</span><h2 class="content-block__title is-excluded">Video about the OneCX Program</h2><div class="content-block__description nsw-wysiwyg-content"><div class="nsw-wysiwyg-content"><p>Right now, there are over 750 websites across NSW Government agencies and departments...</p><p>And each site has its own design, user experience, and technology platforms. Which means our customers have an inconsistent and often frustrating user experience.</p><p>Can we do something about it?</p><p>Great idea… Say hello to The One CX Program. It’s transforming our customer’s digital experience of NSW Government.</p><p>We’re making it easier for customers to access the information they need, without having to understand or navigate the structure of government.</p><p>We’re working with each government agency to build nsw.gov.au as the one place for customers to source information.</p><p>Here, customers can find accessible, relevant content complete with personalisation services.</p><p>And we’ll keep improving their experience by capturing and acting on feedback</p><p>[In mandarin] Can we add in a translation service?<br>  <br> We can totally add that in.</p><p>Our customer-centric approach has already delivered real value to the people of NSW over the last 12 months..<br><br> And it’s all delivered in one location.</p><p>nsw.gov.au</p><p>As the program grows, our agency partners will see more benefits.</p><p>Such as greater exposure with over 4.2 million visitors per month.<br><br> And to support digital capability uplift, we provide platform training, and service desk support, so that agencies can spend more time focusing on the customer.<br><br> We’re building a best-in-class, open-source tech platform, with security at the heart.<br><br> Together, we’re improving the digital experience of government, by putting our customers at the centre of everything we do.</p></div></div></div></div></dialog></figure></div> </div> <div class="nsw-block"> <hr class="nsw-section-separator" /> </div> <div class="nsw-block card-grid icon-blocks-multiple-wrapper card-grid--three"> <h2><div>Customer benefits</div></h2> <div class="card-grid__cards"> <div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M37.4854 41V42.5C37.4854 43.0304 37.2746 43.5391 36.8996 43.9142C36.5245 44.2893 36.0158 44.5 35.4854 44.5H5.48535C4.95492 44.5 4.44621 44.2893 4.07114 43.9142C3.69607 43.5391 3.48535 43.0304 3.48535 42.5V5.5C3.48535 4.96957 3.69607 4.46086 4.07114 4.08578C4.44621 3.71071 4.95492 3.5 5.48535 3.5H27.5854C28.104 3.50001 28.6024 3.70151 28.9754 4.062L36.8754 11.697C37.0687 11.8837 37.2225 12.1074 37.3275 12.3548C37.4325 12.6022 37.4865 12.8682 37.4864 13.137V21" /><path d="M29.4854 4.5V10.514C29.4863 10.7757 29.5387 11.0347 29.6397 11.2762C29.7407 11.5176 29.8883 11.7368 30.074 11.9212C30.2598 12.1056 30.48 12.2517 30.7221 12.351C30.9643 12.4503 31.2236 12.5009 31.4854 12.5H37.4854" /><path d="M10.9863 17.5H24.9593" /><path d="M10.9863 23.5H24.9593" /><path d="M10.9863 29.5H24.9593" /><path d="M37.501 38C41.367 38 44.501 34.866 44.501 31C44.501 27.134 41.367 24 37.501 24C33.635 24 30.501 27.134 30.501 31C30.501 34.866 33.635 38 37.501 38Z" class="nsw-pictogram__accent" /><path d="M33.4697 30.9341L36.9267 33.9341L41.0577 27.9341" class="nsw-pictogram__accent" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">A single source of truth</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>A citizen can access government information in one place, without having to navigate government structures</p></div></div><div class="nsw-content-block__link"></div></div></div><div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M14.4863 7.03522C14.4863 8.43541 15.6214 9.57043 17.0215 9.57043C18.4217 9.57043 19.5568 8.43541 19.5568 7.03522C19.5568 5.63502 18.4217 4.5 17.0215 4.5C15.6214 4.5 14.4863 5.63502 14.4863 7.03522Z" /><path d="M21.1536 15.2803V14.2704C21.1536 12.8714 20.0195 11.7373 18.6208 11.7373H15.4233C14.024 11.7373 12.8901 12.8714 12.8901 14.2704V18.0111" /><path d="M33.5138 7.03522C33.5138 8.43541 32.3788 9.57043 30.9786 9.57043C29.5784 9.57043 28.4434 8.43541 28.4434 7.03522C28.4434 5.63502 29.5784 4.5 30.9786 4.5C32.3788 4.5 33.5138 5.63502 33.5138 7.03522Z" /><path d="M26.8467 15.2803V14.2704C26.8467 12.8714 27.9808 11.7373 29.3795 11.7373H32.577C33.976 11.7373 35.1102 12.8714 35.1102 14.2704V18.0111" /><path d="M26.535 20.7906C26.535 22.1908 25.4 23.3258 23.9998 23.3258C22.5996 23.3258 21.4648 22.1908 21.4648 20.7906C21.4648 19.3904 22.5996 18.2554 23.9998 18.2554C25.4 18.2554 26.535 19.3904 26.535 20.7906Z" class="nsw-pictogram__accent" /><path d="M19.8687 29.0361V28.0265C19.8687 26.6275 21.0028 25.4934 22.4015 25.4934H25.599C26.998 25.4934 28.1321 26.6275 28.1321 28.0265V29.0245" class="nsw-pictogram__accent" /><path d="M44.1534 18.2593C44.1534 19.6595 43.0184 20.7946 41.6182 20.7946C40.218 20.7946 39.083 19.6595 39.083 18.2593C39.083 16.8591 40.218 15.7241 41.6182 15.7241C43.0184 15.7241 44.1534 16.8591 44.1534 18.2593Z" /><path d="M37.4863 26.5047V25.4948C37.4863 24.0958 38.6205 22.9617 40.0195 22.9617H43.2167C44.6157 22.9617 45.7498 24.0958 45.7498 25.4948V29.2355" /><path d="M3.84619 18.2593C3.84619 19.6595 4.98122 20.7946 6.38141 20.7946C7.7816 20.7946 8.91663 19.6595 8.91663 18.2593C8.91663 16.8591 7.7816 15.7241 6.38141 15.7241C4.98122 15.7241 3.84619 16.8591 3.84619 18.2593Z" /><path d="M10.5135 26.5047V25.4948C10.5135 24.0958 9.37937 22.9617 7.98037 22.9617H4.78313C3.38413 22.9617 2.25 24.0958 2.25 25.4948V29.2355" /><path d="M11.6831 31.7462C11.6831 33.1463 12.8181 34.2814 14.2183 34.2814C15.6185 34.2814 16.7535 33.1463 16.7535 31.7462C16.7535 30.346 15.6185 29.2109 14.2183 29.2109C12.8181 29.2109 11.6831 30.346 11.6831 31.7462Z" /><path d="M18.3499 39.9912V38.9813C18.3499 37.5826 17.2158 36.4485 15.8168 36.4485H12.6196C11.2206 36.4485 10.0864 37.5826 10.0864 38.9813V42.7223" /><path d="M36.317 31.7462C36.317 33.1463 35.182 34.2814 33.7818 34.2814C32.3816 34.2814 31.2466 33.1463 31.2466 31.7462C31.2466 30.346 32.3816 29.2109 33.7818 29.2109C35.182 29.2109 36.317 30.346 36.317 31.7462Z" /><path d="M29.6499 39.9912V38.9813C29.6499 37.5826 30.784 36.4485 32.183 36.4485H35.3803C36.7793 36.4485 37.9134 37.5826 37.9134 38.9813V42.7223" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">Customer centred</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Information is centred around citizen needs and behaviour, providing a seamless customer experience</p></div></div><div class="nsw-content-block__link"></div></div></div><div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M37 12.5C39.4853 12.5 41.5 10.4853 41.5 8C41.5 5.51472 39.4853 3.5 37 3.5C34.5147 3.5 32.5 5.51472 32.5 8C32.5 10.4853 34.5147 12.5 37 12.5Z" /><path d="M29.5 22V16.5C29.5 15.9696 29.7107 15.4609 30.0858 15.0858C30.4609 14.7107 30.9696 14.5 31.5 14.5H42.5C43.0304 14.5 43.5391 14.7107 43.9142 15.0858C44.2893 15.4609 44.5 15.9696 44.5 16.5V22" /><path d="M11 35.5C13.4853 35.5 15.5 33.4853 15.5 31C15.5 28.5147 13.4853 26.5 11 26.5C8.51472 26.5 6.5 28.5147 6.5 31C6.5 33.4853 8.51472 35.5 11 35.5Z" /><path d="M3.5 45V39.5C3.5 38.9696 3.71074 38.4609 4.08582 38.0858C4.46089 37.7107 4.96957 37.5 5.5 37.5H16.5C17.0304 37.5 17.5391 37.7107 17.9142 38.0858C18.2893 38.4609 18.5 38.9696 18.5 39.5V45" /><path d="M21.5 3.5H7.5C6.43913 3.5 5.42172 3.92143 4.67157 4.67157C3.92142 5.42172 3.5 6.43913 3.5 7.5V13.5C3.5 14.5609 3.92142 15.5783 4.67157 16.3284C5.42172 17.0786 6.43913 17.5 7.5 17.5H15.5L20.5 22.5V17.5H21.5C22.5609 17.5 23.5783 17.0786 24.3284 16.3284C25.0786 15.5783 25.5 14.5609 25.5 13.5V7.5C25.5 6.43913 25.0786 5.42172 24.3284 4.67157C23.5783 3.92143 22.5609 3.5 21.5 3.5Z" /><path d="M40.5 25.5H26.5C25.4391 25.5 24.4217 25.9214 23.6716 26.6716C22.9214 27.4217 22.5 28.4391 22.5 29.5V35.5C22.5 36.5609 22.9214 37.5783 23.6716 38.3284C24.4217 39.0786 25.4391 39.5 26.5 39.5H27.5V44.5L32.5 39.5H40.5C41.5609 39.5 42.5783 39.0786 43.3284 38.3284C44.0786 37.5783 44.5 36.5609 44.5 35.5V29.5C44.5 28.4391 44.0786 27.4217 43.3284 26.6716C42.5783 25.9214 41.5609 25.5 40.5 25.5Z" /><path d="M8.5 8.5H20.5" class="nsw-pictogram__accent" /><path d="M20.5 12.5H8.5" class="nsw-pictogram__accent" /><path d="M27.5 30.5H39.5" class="nsw-pictogram__accent" /><path d="M39.5 34.5H27.5" class="nsw-pictogram__accent" /><path d="M15.5 40V45" /><path d="M6.5 45V40" /><path d="M41.5 17V22" /><path d="M32.5 22V17" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">A government that listens and responds</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Customers access nsw.gov.au and our social channel to have their say, ask questions and interact with the government, data and insights inform improvements to the experience</p></div></div><div class="nsw-content-block__link"></div></div></div> </div> </div> <div class="nsw-block card-grid icon-blocks-multiple-wrapper card-grid--four"> <h2><div>Agency benefits</div></h2> <div class="card-grid__cards"> <div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M39.5 44.5H44.5V15.5H39.5V44.5Z" /><path d="M30.5 44.5H35.5V22.5H30.5L30.5 44.5Z" /><path d="M21.5 44.5H26.5L26.5 26.5H21.5V44.5Z" /><path d="M12.5 44.5H17.5L17.5 29.5H12.5L12.5 44.5Z" /><path d="M3.5 44.5H8.5L8.5 32.5H3.5L3.5 44.5Z" /><path d="M3 27.227C11.1316 27.1876 19.1293 25.1533 26.2915 21.3026C33.4537 17.4519 39.5615 11.9024 44.079 5.14099" class="nsw-pictogram__accent" /><path d="M40.5 5H44.5V9" class="nsw-pictogram__accent" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">Expand reach</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Leverage audience reach of nsw.gov.au and our social media channels</p></div></div><div class="nsw-content-block__link"></div></div></div><div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M15.5049 39V45" /><path d="M20.8982 29.505C15.4722 29.505 10.6982 32.974 10.6982 37.252V45" /><path d="M32.5083 39V45" /><path d="M16.7588 30.412L18.4458 33.297C18.659 33.6195 18.9398 33.8918 19.2688 34.0949C19.5978 34.2981 19.967 34.4273 20.3508 34.4735C20.7347 34.5197 21.124 34.4819 21.4918 34.3627C21.8596 34.2435 22.1971 34.0456 22.4808 33.783L23.8808 32.455" /><path d="M31.0582 30.324L29.2342 33.297C29.021 33.6195 28.7401 33.8918 28.4112 34.0949C28.0822 34.2981 27.713 34.4273 27.3291 34.4735C26.9453 34.5197 26.556 34.4819 26.1882 34.3627C25.8204 34.2435 25.4829 34.0456 25.1992 33.783L23.7992 32.455L20.7622 29.637" /><path d="M37.4688 45V37.252C37.4688 32.974 32.7628 29.505 27.3368 29.505H20.7368" /><path d="M32.9352 16.727L32.9442 15.187V11.978C32.9442 9.99298 28.9442 8.38397 24.0002 8.38397C19.0562 8.38397 15.0571 9.99298 15.0571 11.978V15.188L15.0661 16.728" class="nsw-pictogram__accent" /><path d="M35.3428 13.805L32.9438 14.863" class="nsw-pictogram__accent" /><path d="M15.163 14.91L6.646 11.154L24.001 3.5L41.356 11.154L36.627 13.24" class="nsw-pictogram__accent" /><path d="M36.5059 9.03699V17.275" class="nsw-pictogram__accent" /><path d="M36.5058 20.502C37.3569 20.502 38.0468 19.8121 38.0468 18.961C38.0468 18.1099 37.3569 17.42 36.5058 17.42C35.6548 17.42 34.9648 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24 43.489Z" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">Upskilling staff</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Lift staff capability in digital tools to manage agency content</p></div></div><div class="nsw-content-block__link"></div></div></div><div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M37.6056 40.2459H33.6668C31.4049 40.2459 28.9454 41.6905 26.0365 41.6905H10.1188C7.85685 41.6905 5.28125 39.9217 5.28125 37.6582V25.103" /><path d="M44.523 19.2822H38.0977V41.6784H44.523V19.2822Z" class="nsw-pictogram__accent" /><path d="M23.3766 19.976H6.90583C6.52423 19.976 6.14633 20.0511 5.79378 20.1971C5.44123 20.3432 5.12091 20.5572 4.85108 20.827C4.58125 21.0969 4.3672 21.4172 4.22117 21.7698C4.07514 22.1223 4 22.5002 4 22.8818C4 23.2634 4.07514 23.6412 4.22117 23.9938C4.3672 24.3463 4.58125 24.6667 4.85108 24.9365C5.12091 25.2063 5.44123 25.4204 5.79378 25.5664C6.14633 25.7124 6.52423 25.7876 6.90583 25.7876" /><path d="M18.5761 20.0905L18.5128 10.1381C18.51 9.72683 18.5886 9.31912 18.7441 8.93842C18.8996 8.55771 19.1289 8.21154 19.4187 7.91985C19.7086 7.62815 20.0533 7.3967 20.4331 7.23883C20.8128 7.08096 21.22 6.99979 21.6313 7C22.3692 7.00031 23.0831 7.2623 23.6461 7.73942C24.2091 8.21653 24.5846 8.87783 24.706 9.60574L25.7178 15.6707L30.0532 20.0061H37.7437" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">Improved customer service</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Single channel for key government messages</p></div></div><div class="nsw-content-block__link"></div></div></div><div class="nsw-content-block"><div class="nsw-content-block__image"><div class="nsw-content-block__icon"><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M24 27.5599C29.2467 27.5599 33.5 23.3066 33.5 18.0599C33.5 12.8132 29.2467 8.55994 24 8.55994C18.7533 8.55994 14.5 12.8132 14.5 18.0599C14.5 23.3066 18.7533 27.5599 24 27.5599Z" /><path d="M22.063 3.78997L22.595 4.01697C23.0388 4.20797 23.5169 4.30648 24 4.30648C24.4832 4.30648 24.9612 4.20797 25.405 4.01697L25.937 3.78997C26.7508 3.44593 27.6624 3.41183 28.4996 3.69409C29.3368 3.97635 30.0417 4.55544 30.481 5.32197L30.781 5.83097C31.0278 6.25294 31.3558 6.62174 31.7462 6.91596C32.1365 7.21018 32.5814 7.42399 33.055 7.54497L33.614 7.68497C34.479 7.91707 35.2345 8.44642 35.748 9.18009C36.2615 9.91376 36.5001 10.8049 36.422 11.697L36.378 12.297C36.3011 13.2987 36.6118 14.2917 37.246 15.071L37.62 15.526C38.1887 16.227 38.4991 17.1023 38.4991 18.005C38.4991 18.9077 38.1887 19.7829 37.62 20.484L37.246 20.939C36.6118 21.7182 36.3011 22.7112 36.378 23.713L36.422 24.313C36.5001 25.2051 36.2615 26.0962 35.748 26.8298C35.2345 27.5635 34.479 28.0929 33.614 28.325L33.055 28.465C32.5814 28.5859 32.1365 28.7998 31.7462 29.094C31.3558 29.3882 31.0278 29.757 30.781 30.179L30.481 30.688C30.0417 31.4545 29.3368 32.0336 28.4996 32.3158C27.6624 32.5981 26.7508 32.564 25.937 32.22L25.405 31.993C24.9612 31.802 24.4832 31.7035 24 31.7035C23.5169 31.7035 23.0388 31.802 22.595 31.993L22.063 32.22C21.2492 32.564 20.3377 32.5981 19.5005 32.3158C18.6632 32.0336 17.9584 31.4545 17.519 30.688L17.219 30.179C16.9723 29.757 16.6442 29.3882 16.2539 29.094C15.8635 28.7998 15.4186 28.5859 14.945 28.465L14.386 28.325C13.5211 28.0929 12.7656 27.5635 12.2521 26.8298C11.7386 26.0962 11.5 25.2051 11.578 24.313L11.622 23.713C11.699 22.7112 11.3882 21.7182 10.754 20.939L10.38 20.484C9.81134 19.7829 9.50098 18.9077 9.50098 18.005C9.50098 17.1023 9.81134 16.227 10.38 15.526L10.754 15.071C11.3882 14.2917 11.699 13.2987 11.622 12.297L11.578 11.697C11.5 10.8049 11.7386 9.91376 12.2521 9.18009C12.7656 8.44642 13.5211 7.91707 14.386 7.68497L14.945 7.54497C15.4186 7.42399 15.8635 7.21018 16.2539 6.91596C16.6442 6.62174 16.9723 6.25294 17.219 5.83097L17.519 5.32197C17.9584 4.55544 18.6632 3.97635 19.5005 3.69409C20.3377 3.41183 21.2492 3.44593 22.063 3.78997Z" /><path d="M29.4141 33.311L35.8741 44.5L37.735 37.763L44.5001 39.52L37.4201 27.257" /><path d="M18.442 33.551L12.126 44.5L10.265 37.763L3.5 39.52L10.58 27.257" /><path d="M21.992 15.448L24 11.5L26.006 15.451L30.497 16.087L27.245 19.159L28.009 23.5L24 21.448L19.981 23.495L20.751 19.155L17.5 16.078L21.992 15.448Z" class="nsw-pictogram__accent" /></svg></span></div></div><div class="nsw-content-block__content"><div class="nsw-content-block__title">Best practice</div><div class="nsw-content-block__copy"><div class="nsw-wysiwyg-content"><p>Opportunity to access digital specialists for ongoing support</p></div></div><div class="nsw-content-block__link"></div></div></div> </div> </div> </div> </div> </div> </section> <section class="layout--full nsw-section page--highlight nsw-section--large"> <div class="nsw-container"> <div class="nsw-grid"> <div class="nsw-col"> <div class="nsw-block card-grid card-grid--three block--cards"> <div class="nsw-block"> <h2 class="nsw-section-title">How OneCX is coming together</h2> </div> <div class="nsw-block"> <div class="card-grid__cards"> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M24 24L40.5 7.5" /><path d="M26.9076 44.3002C25.9432 44.4329 24.971 44.4997 23.9976 44.5002C20.7329 44.4992 17.5156 43.7185 14.6136 42.2231C11.7116 40.7277 9.20864 38.5607 7.31314 35.9027C5.41764 33.2446 4.18438 30.1723 3.71599 26.9414C3.2476 23.7105 3.55763 20.4144 4.62028 17.3275C5.68293 14.2406 7.46746 11.4522 9.82537 9.1942C12.1833 6.93622 15.0464 5.27405 18.1764 4.34599C21.3064 3.41794 24.6127 3.25085 27.8204 3.85863C31.028 4.46641 34.044 5.83148 36.6176 7.84024" /><path d="M38.7012 9.71008C42.4245 13.5345 44.5058 18.6626 44.5012 24.0001C44.504 25.0042 44.4305 26.0071 44.2812 27.0001" /><path d="M23.998 32.5002C22.7063 32.5002 21.4316 32.2058 20.2707 31.6394C19.1098 31.073 18.0932 30.2494 17.2983 29.2312C16.5034 28.2131 15.9509 27.0272 15.683 25.7635C15.415 24.4999 15.4385 23.1918 15.7518 21.9387C16.0651 20.6855 16.6599 19.5203 17.491 18.5314C18.3221 17.5425 19.3676 16.7561 20.5482 16.2318C21.7287 15.7076 23.0132 15.4592 24.3041 15.5058C25.595 15.5523 26.8583 15.8924 27.998 16.5002" /><path d="M30.2402 18.22C31.6943 19.7935 32.5013 21.8575 32.5002 24" /><path d="M24.0018 38.5002C21.7237 38.4999 19.4778 37.9628 17.4461 36.9326C15.4143 35.9023 13.6539 34.4078 12.3075 32.5702C10.9611 30.7327 10.0666 28.6037 9.69654 26.3559C9.32645 24.1082 9.49117 21.8048 10.1774 19.6326C10.8635 17.4604 12.0519 15.4804 13.6461 13.8531C15.2402 12.2258 17.1954 10.997 19.3531 10.2664C21.5108 9.53568 23.8102 9.32367 26.0651 9.6475C28.32 9.97133 30.4669 10.8219 32.3318 12.1302" /><path d="M34.5 14C36.8425 16.4414 38.2576 19.6252 38.5 23C38.5 23.32 38.5 23.66 38.5 24" /><path d="M40.5 3V7.5H45" /><path d="M27.502 23.9998C27.502 24.692 27.2967 25.3687 26.9121 25.9443C26.5275 26.5198 25.9809 26.9684 25.3413 27.2333C24.7018 27.4982 23.9981 27.5676 23.3191 27.4325C22.6402 27.2975 22.0166 26.9641 21.5271 26.4746C21.0376 25.9851 20.7043 25.3615 20.5692 24.6826C20.4342 24.0036 20.5035 23.2999 20.7684 22.6604C21.0333 22.0208 21.4819 21.4742 22.0575 21.0896C22.633 20.705 23.3097 20.4998 24.002 20.4998" /><path d="M44.502 35.4998C44.502 37.2798 43.9741 39.0198 42.9852 40.4999C41.9963 41.9799 40.5906 43.1335 38.9461 43.8147C37.3016 44.4959 35.492 44.6741 33.7461 44.3268C32.0003 43.9796 30.3967 43.1224 29.138 41.8637C27.8793 40.605 27.0222 39.0014 26.6749 37.2556C26.3276 35.5097 26.5059 33.7001 27.187 32.0556C27.8682 30.4111 29.0218 29.0055 30.5018 28.0165C31.9819 27.0276 33.7219 26.4998 35.502 26.4998C37.8889 26.4998 40.1781 27.448 41.8659 29.1358C43.5537 30.8236 44.502 33.1128 44.502 35.4998Z" class="nsw-pictogram__accent" /><path d="M31.2012 35.56L34.9712 38.63L39.8012 32.38" class="nsw-pictogram__accent" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/vision-and-objectives" data-analytics-component="cards">Vision and objectives</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Creating a unified and customer-centric digital experience for people in NSW.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M14.4863 7.03522C14.4863 8.43541 15.6214 9.57043 17.0215 9.57043C18.4217 9.57043 19.5568 8.43541 19.5568 7.03522C19.5568 5.63502 18.4217 4.5 17.0215 4.5C15.6214 4.5 14.4863 5.63502 14.4863 7.03522Z" /><path d="M21.1536 15.2803V14.2704C21.1536 12.8714 20.0195 11.7373 18.6208 11.7373H15.4233C14.024 11.7373 12.8901 12.8714 12.8901 14.2704V18.0111" /><path d="M33.5138 7.03522C33.5138 8.43541 32.3788 9.57043 30.9786 9.57043C29.5784 9.57043 28.4434 8.43541 28.4434 7.03522C28.4434 5.63502 29.5784 4.5 30.9786 4.5C32.3788 4.5 33.5138 5.63502 33.5138 7.03522Z" /><path d="M26.8467 15.2803V14.2704C26.8467 12.8714 27.9808 11.7373 29.3795 11.7373H32.577C33.976 11.7373 35.1102 12.8714 35.1102 14.2704V18.0111" /><path d="M26.535 20.7906C26.535 22.1908 25.4 23.3258 23.9998 23.3258C22.5996 23.3258 21.4648 22.1908 21.4648 20.7906C21.4648 19.3904 22.5996 18.2554 23.9998 18.2554C25.4 18.2554 26.535 19.3904 26.535 20.7906Z" class="nsw-pictogram__accent" /><path d="M19.8687 29.0361V28.0265C19.8687 26.6275 21.0028 25.4934 22.4015 25.4934H25.599C26.998 25.4934 28.1321 26.6275 28.1321 28.0265V29.0245" class="nsw-pictogram__accent" /><path d="M44.1534 18.2593C44.1534 19.6595 43.0184 20.7946 41.6182 20.7946C40.218 20.7946 39.083 19.6595 39.083 18.2593C39.083 16.8591 40.218 15.7241 41.6182 15.7241C43.0184 15.7241 44.1534 16.8591 44.1534 18.2593Z" /><path d="M37.4863 26.5047V25.4948C37.4863 24.0958 38.6205 22.9617 40.0195 22.9617H43.2167C44.6157 22.9617 45.7498 24.0958 45.7498 25.4948V29.2355" /><path d="M3.84619 18.2593C3.84619 19.6595 4.98122 20.7946 6.38141 20.7946C7.7816 20.7946 8.91663 19.6595 8.91663 18.2593C8.91663 16.8591 7.7816 15.7241 6.38141 15.7241C4.98122 15.7241 3.84619 16.8591 3.84619 18.2593Z" /><path d="M10.5135 26.5047V25.4948C10.5135 24.0958 9.37937 22.9617 7.98037 22.9617H4.78313C3.38413 22.9617 2.25 24.0958 2.25 25.4948V29.2355" /><path d="M11.6831 31.7462C11.6831 33.1463 12.8181 34.2814 14.2183 34.2814C15.6185 34.2814 16.7535 33.1463 16.7535 31.7462C16.7535 30.346 15.6185 29.2109 14.2183 29.2109C12.8181 29.2109 11.6831 30.346 11.6831 31.7462Z" /><path d="M18.3499 39.9912V38.9813C18.3499 37.5826 17.2158 36.4485 15.8168 36.4485H12.6196C11.2206 36.4485 10.0864 37.5826 10.0864 38.9813V42.7223" /><path d="M36.317 31.7462C36.317 33.1463 35.182 34.2814 33.7818 34.2814C32.3816 34.2814 31.2466 33.1463 31.2466 31.7462C31.2466 30.346 32.3816 29.2109 33.7818 29.2109C35.182 29.2109 36.317 30.346 36.317 31.7462Z" /><path d="M29.6499 39.9912V38.9813C29.6499 37.5826 30.784 36.4485 32.183 36.4485H35.3803C36.7793 36.4485 37.9134 37.5826 37.9134 38.9813V42.7223" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/program-scope" data-analytics-component="cards">Scope of OneCX Program</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>The Program will incorporate content from many NSW Government websites into a customer-centric information architecture on nsw.gov.au.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M41 41V42.5C41 43.0304 40.7893 43.5391 40.4142 43.9142C40.0391 44.2893 39.5304 44.5 39 44.5H9C8.46957 44.5 7.96086 44.2893 7.58579 43.9142C7.21071 43.5391 7 43.0304 7 42.5V5.5C7 4.96957 7.21071 4.46086 7.58579 4.08578C7.96086 3.71071 8.46957 3.5 9 3.5H31.1C31.6187 3.50001 32.1171 3.70151 32.49 4.062L40.39 11.697C40.5834 11.8837 40.7371 12.1074 40.8421 12.3548C40.9471 12.6022 41.0011 12.8682 41.001 13.137L41 41Z" /><path d="M33 4.5V10.514C33.0009 10.7757 33.0534 11.0347 33.1544 11.2762C33.2554 11.5176 33.403 11.7368 33.5887 11.9212C33.7744 12.1056 33.9946 12.2517 34.2368 12.351C34.4789 12.4503 34.7383 12.5009 35 12.5H41" /><path d="M12.3125 13.6L13.2305 14.518L14.7125 13.036" class="nsw-pictogram__accent" /><path d="M12.3125 21.823L13.2305 22.741L14.7125 21.259" class="nsw-pictogram__accent" /><path d="M14.5117 31L12.5117 29" class="nsw-pictogram__accent" /><path d="M12.5117 31L14.5117 29" class="nsw-pictogram__accent" /><path d="M15.2207 11.5H11.8027C11.3659 11.5 11.0117 11.8541 11.0117 12.291V15.709C11.0117 16.1459 11.3659 16.5 11.8027 16.5H15.2207C15.6576 16.5 16.0117 16.1459 16.0117 15.709V12.291C16.0117 11.8541 15.6576 11.5 15.2207 11.5Z" /><path d="M18.501 14H28.519" /><path d="M15.2207 19.5H11.8027C11.3659 19.5 11.0117 19.8541 11.0117 20.291V23.709C11.0117 24.1459 11.3659 24.5 11.8027 24.5H15.2207C15.6576 24.5 16.0117 24.1459 16.0117 23.709V20.291C16.0117 19.8541 15.6576 19.5 15.2207 19.5Z" /><path d="M18.501 22H28.519" /><path d="M15.2207 27.5H11.8027C11.3659 27.5 11.0117 27.8541 11.0117 28.291V31.709C11.0117 32.1459 11.3659 32.5 11.8027 32.5H15.2207C15.6576 32.5 16.0117 32.1459 16.0117 31.709V28.291C16.0117 27.8541 15.6576 27.5 15.2207 27.5Z" /><path d="M18.501 30H28.519" /><path d="M15.2207 35.5H11.8027C11.3659 35.5 11.0117 35.8541 11.0117 36.291V39.709C11.0117 40.1459 11.3659 40.5 11.8027 40.5H15.2207C15.6576 40.5 16.0117 40.1459 16.0117 39.709V36.291C16.0117 35.8541 15.6576 35.5 15.2207 35.5Z" /><path d="M18.501 38H28.519" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/onecx-program-strategy-and-roadmap/roadmap-prioritisation" data-analytics-component="cards">Assessment criteria</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>We prioritise website content to incorporate into nsw.gov.au based on 4 factors.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> </div> </div> </div> <div class="nsw-block card-grid card-grid--three block--cards"> <div class="nsw-block"> </div> <div class="nsw-block"> <div class="card-grid__cards"> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M45 44.5H4L17 3.5H32L45 44.5Z" /><path d="M24 25V28" class="nsw-pictogram__accent" /><path d="M24 20V23" class="nsw-pictogram__accent" /><path d="M24 15V18" class="nsw-pictogram__accent" /><path d="M24 10V13" class="nsw-pictogram__accent" /><path d="M24 5V8" class="nsw-pictogram__accent" /><path d="M24 30V33" class="nsw-pictogram__accent" /><path d="M24 35V38" class="nsw-pictogram__accent" /><path d="M24 40V43" class="nsw-pictogram__accent" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/onecx-program-strategy-and-roadmap/roadmap" data-analytics-component="cards">The nsw.gov.au roadmap</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Our roadmap outlines what we are working on now and what we plan to deliver in the future.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M24 27.5599C29.2467 27.5599 33.5 23.3066 33.5 18.0599C33.5 12.8132 29.2467 8.55994 24 8.55994C18.7533 8.55994 14.5 12.8132 14.5 18.0599C14.5 23.3066 18.7533 27.5599 24 27.5599Z" /><path d="M22.063 3.78997L22.595 4.01697C23.0388 4.20797 23.5169 4.30648 24 4.30648C24.4832 4.30648 24.9612 4.20797 25.405 4.01697L25.937 3.78997C26.7508 3.44593 27.6624 3.41183 28.4996 3.69409C29.3368 3.97635 30.0417 4.55544 30.481 5.32197L30.781 5.83097C31.0278 6.25294 31.3558 6.62174 31.7462 6.91596C32.1365 7.21018 32.5814 7.42399 33.055 7.54497L33.614 7.68497C34.479 7.91707 35.2345 8.44642 35.748 9.18009C36.2615 9.91376 36.5001 10.8049 36.422 11.697L36.378 12.297C36.3011 13.2987 36.6118 14.2917 37.246 15.071L37.62 15.526C38.1887 16.227 38.4991 17.1023 38.4991 18.005C38.4991 18.9077 38.1887 19.7829 37.62 20.484L37.246 20.939C36.6118 21.7182 36.3011 22.7112 36.378 23.713L36.422 24.313C36.5001 25.2051 36.2615 26.0962 35.748 26.8298C35.2345 27.5635 34.479 28.0929 33.614 28.325L33.055 28.465C32.5814 28.5859 32.1365 28.7998 31.7462 29.094C31.3558 29.3882 31.0278 29.757 30.781 30.179L30.481 30.688C30.0417 31.4545 29.3368 32.0336 28.4996 32.3158C27.6624 32.5981 26.7508 32.564 25.937 32.22L25.405 31.993C24.9612 31.802 24.4832 31.7035 24 31.7035C23.5169 31.7035 23.0388 31.802 22.595 31.993L22.063 32.22C21.2492 32.564 20.3377 32.5981 19.5005 32.3158C18.6632 32.0336 17.9584 31.4545 17.519 30.688L17.219 30.179C16.9723 29.757 16.6442 29.3882 16.2539 29.094C15.8635 28.7998 15.4186 28.5859 14.945 28.465L14.386 28.325C13.5211 28.0929 12.7656 27.5635 12.2521 26.8298C11.7386 26.0962 11.5 25.2051 11.578 24.313L11.622 23.713C11.699 22.7112 11.3882 21.7182 10.754 20.939L10.38 20.484C9.81134 19.7829 9.50098 18.9077 9.50098 18.005C9.50098 17.1023 9.81134 16.227 10.38 15.526L10.754 15.071C11.3882 14.2917 11.699 13.2987 11.622 12.297L11.578 11.697C11.5 10.8049 11.7386 9.91376 12.2521 9.18009C12.7656 8.44642 13.5211 7.91707 14.386 7.68497L14.945 7.54497C15.4186 7.42399 15.8635 7.21018 16.2539 6.91596C16.6442 6.62174 16.9723 6.25294 17.219 5.83097L17.519 5.32197C17.9584 4.55544 18.6632 3.97635 19.5005 3.69409C20.3377 3.41183 21.2492 3.44593 22.063 3.78997Z" /><path d="M29.4141 33.311L35.8741 44.5L37.735 37.763L44.5001 39.52L37.4201 27.257" /><path d="M18.442 33.551L12.126 44.5L10.265 37.763L3.5 39.52L10.58 27.257" /><path d="M21.992 15.448L24 11.5L26.006 15.451L30.497 16.087L27.245 19.159L28.009 23.5L24 21.448L19.981 23.495L20.751 19.155L17.5 16.078L21.992 15.448Z" class="nsw-pictogram__accent" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/onecx-program-strategy-and-roadmap/achievements" data-analytics-component="cards">Achievements</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Find out about the OneCX Program achievements, including milestones, and launches.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--light"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M41 41V42.5C41 43.0304 40.7893 43.5391 40.4142 43.9142C40.0391 44.2893 39.5304 44.5 39 44.5H9C8.46957 44.5 7.96086 44.2893 7.58579 43.9142C7.21071 43.5391 7 43.0304 7 42.5V5.5C7 4.96957 7.21071 4.46086 7.58579 4.08578C7.96086 3.71071 8.46957 3.5 9 3.5H31.1C31.6187 3.50001 32.1171 3.70151 32.49 4.062L40.39 11.697C40.5834 11.8837 40.7371 12.1074 40.8421 12.3548C40.9471 12.6022 41.0011 12.8682 41.001 13.137L41 41Z" /><path d="M33 4.5V10.514C33.0009 10.7757 33.0534 11.0347 33.1544 11.2762C33.2554 11.5176 33.403 11.7368 33.5887 11.9212C33.7744 12.1056 33.9946 12.2517 34.2368 12.351C34.4789 12.4503 34.7383 12.5009 35 12.5H41" /><path d="M17.6309 35.5909H34.6309" /><path d="M17.6309 25.71H34.6309" /><path d="M17.6309 15.8291H34.6309" /><path d="M11.876 18.8572V14.5252H10.844V13.8652C11.34 13.8652 11.6973 13.7958 11.916 13.6572C12.1347 13.5158 12.2573 13.3212 12.284 13.0732H13.06V18.8572H11.876Z" class="nsw-pictogram__text_accent" /><path d="M10.952 28.7378V27.8658C10.952 27.5725 11.0067 27.3191 11.116 27.1058C11.2253 26.8898 11.3693 26.7031 11.548 26.5458C11.7293 26.3885 11.9267 26.2498 12.14 26.1298C12.356 26.0071 12.572 25.8938 12.788 25.7898C13.004 25.6831 13.2013 25.5751 13.38 25.4658C13.5613 25.3565 13.7067 25.2351 13.816 25.1018C13.9253 24.9658 13.98 24.8085 13.98 24.6298C13.98 24.3978 13.8987 24.2085 13.736 24.0618C13.5733 23.9151 13.3533 23.8418 13.076 23.8418C12.7853 23.8418 12.5373 23.9258 12.332 24.0938C12.1293 24.2618 12.0053 24.5151 11.96 24.8538H10.844C10.8467 24.4858 10.932 24.1525 11.1 23.8538C11.268 23.5525 11.5187 23.3138 11.852 23.1378C12.1853 22.9618 12.604 22.8738 13.108 22.8738C13.54 22.8738 13.912 22.9471 14.224 23.0938C14.5387 23.2405 14.7813 23.4445 14.952 23.7058C15.1227 23.9671 15.208 24.2725 15.208 24.6218C15.208 24.9151 15.1547 25.1671 15.048 25.3778C14.9413 25.5858 14.8 25.7658 14.624 25.9178C14.448 26.0671 14.2547 26.1978 14.044 26.3098C13.8333 26.4218 13.6227 26.5258 13.412 26.6218C13.204 26.7151 13.012 26.8125 12.836 26.9138C12.66 27.0125 12.5187 27.1245 12.412 27.2498C12.3053 27.3751 12.252 27.5258 12.252 27.7018V27.7538H15.2V28.7378H10.952Z" class="nsw-pictogram__text_accent" /><path d="M13.06 38.7362C12.364 38.7335 11.824 38.5655 11.44 38.2322C11.056 37.8989 10.86 37.4415 10.852 36.8602H11.976C12.032 37.1909 12.1587 37.4295 12.356 37.5762C12.556 37.7202 12.7947 37.7922 13.072 37.7922C13.432 37.7922 13.7133 37.7162 13.916 37.5642C14.1213 37.4095 14.224 37.2122 14.224 36.9722C14.224 36.7242 14.1187 36.5282 13.908 36.3842C13.7 36.2375 13.4347 36.1602 13.112 36.1522L12.56 36.1322V35.2042L13.056 35.1762C13.368 35.1629 13.6187 35.0842 13.808 34.9402C13.9973 34.7935 14.092 34.6095 14.092 34.3882C14.092 34.1775 13.9947 34.0082 13.8 33.8802C13.608 33.7522 13.3627 33.6882 13.064 33.6882C12.7893 33.6882 12.5493 33.7602 12.344 33.9042C12.1387 34.0455 12.0253 34.2922 12.004 34.6442H10.888C10.888 34.2282 10.9853 33.8829 11.18 33.6082C11.3773 33.3335 11.6413 33.1282 11.972 32.9922C12.3053 32.8535 12.6773 32.7842 13.088 32.7842C13.52 32.7842 13.904 32.8402 14.24 32.9522C14.5787 33.0642 14.8453 33.2349 15.04 33.4642C15.2347 33.6935 15.332 33.9842 15.332 34.3362C15.332 34.6215 15.248 34.8735 15.08 35.0922C14.9147 35.3109 14.6467 35.4829 14.276 35.6082C14.4893 35.6669 14.6867 35.7562 14.868 35.8762C15.0493 35.9962 15.1947 36.1495 15.304 36.3362C15.4133 36.5229 15.468 36.7469 15.468 37.0082C15.468 37.3869 15.3587 37.7055 15.14 37.9642C14.924 38.2202 14.6333 38.4135 14.268 38.5442C13.9053 38.6749 13.5027 38.7389 13.06 38.7362Z" class="nsw-pictogram__text_accent" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/content-guidance/service-catalogue" data-analytics-component="cards">Service Catalogue</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p><span>An outline of the support and services that are available to agency partners as part of the OneCX Program.</span></p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> </div> </div> </div> <div class="nsw-block card-grid card-grid--three block--cards"> <div class="nsw-block"> <h2 class="nsw-section-title">How to get involved</h2> </div> <div class="nsw-block"> <div class="card-grid__cards"> <div class="nsw-card"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M30.3058 20.316C30.3058 18.6409 29.6404 17.0345 28.4559 15.85C27.2715 14.6655 25.6649 14.0001 23.9898 14.0001C22.3147 14.0001 20.7082 14.6655 19.5237 15.85C18.3393 17.0345 17.6738 18.6409 17.6738 20.316H20.8318C20.8318 19.6914 21.017 19.0809 21.364 18.5616C21.711 18.0422 22.2043 17.6375 22.7813 17.3984C23.3584 17.1594 23.9933 17.0969 24.6059 17.2187C25.2185 17.3406 25.7812 17.6414 26.2228 18.083C26.6645 18.5247 26.9653 19.0874 27.0872 19.7C27.209 20.3125 27.1464 20.9475 26.9074 21.5246C26.6684 22.1016 26.2637 22.5948 25.7443 22.9418C25.225 23.2888 24.6144 23.4741 23.9898 23.4741H21.8898V28.7371H25.0468V26.537C26.517 26.2883 27.8516 25.5271 28.8142 24.3885C29.7768 23.2498 30.3052 21.8071 30.3058 20.316Z" class="nsw-pictogram__accent" /><path d="M25.0428 30.842H21.8848V34H25.0428V30.842Z" class="nsw-pictogram__accent" /><path d="M38.4951 38.5C42.3407 34.655 44.5014 29.4399 44.5019 24.0018C44.5024 18.5637 42.3425 13.3481 38.4976 9.5025C34.6526 5.65686 29.4374 3.49614 23.9993 3.49567C18.5612 3.4952 13.3457 5.65502 9.50006 9.5C5.66424 13.3012 3.44588 18.4378 3.30854 23.8363C3.17119 29.2349 5.12549 34.4776 8.76306 38.469C7.6155 39.9618 6.14873 41.1791 4.47007 42.032C5.92614 42.5605 7.47497 42.7854 9.02121 42.6929C10.5675 42.6003 12.0784 42.1923 13.4611 41.494C21.8721 46.146 32.1381 44.804 38.4951 38.5Z" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/onecx-program-strategy-and-roadmap/nswgovau-eligibility" data-analytics-component="cards">Should my content be on nsw.gov.au?</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Answer some questions to work out whether your agency's content will be part of the OneCX program.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M41 41V42.5C41 43.0304 40.7893 43.5391 40.4142 43.9142C40.0391 44.2893 39.5304 44.5 39 44.5H9C8.46957 44.5 7.96086 44.2893 7.58579 43.9142C7.21071 43.5391 7 43.0304 7 42.5V5.5C7 4.96957 7.21071 4.46086 7.58579 4.08578C7.96086 3.71071 8.46957 3.5 9 3.5H31.1C31.6187 3.50001 32.1171 3.70151 32.49 4.062L40.39 11.697C40.5834 11.8837 40.7371 12.1074 40.8421 12.3548C40.9471 12.6022 41.0011 12.8682 41.001 13.137L41 41Z" /><path d="M33 4.5V10.514C33.0009 10.7757 33.0534 11.0347 33.1544 11.2762C33.2554 11.5176 33.403 11.7368 33.5887 11.9212C33.7744 12.1056 33.9946 12.2517 34.2368 12.351C34.4789 12.4503 34.7383 12.5009 35 12.5H41" /><path d="M17.6309 35.5909H34.6309" /><path d="M17.6309 25.71H34.6309" /><path d="M17.6309 15.8291H34.6309" /><path d="M11.876 18.8572V14.5252H10.844V13.8652C11.34 13.8652 11.6973 13.7958 11.916 13.6572C12.1347 13.5158 12.2573 13.3212 12.284 13.0732H13.06V18.8572H11.876Z" class="nsw-pictogram__text_accent" /><path d="M10.952 28.7378V27.8658C10.952 27.5725 11.0067 27.3191 11.116 27.1058C11.2253 26.8898 11.3693 26.7031 11.548 26.5458C11.7293 26.3885 11.9267 26.2498 12.14 26.1298C12.356 26.0071 12.572 25.8938 12.788 25.7898C13.004 25.6831 13.2013 25.5751 13.38 25.4658C13.5613 25.3565 13.7067 25.2351 13.816 25.1018C13.9253 24.9658 13.98 24.8085 13.98 24.6298C13.98 24.3978 13.8987 24.2085 13.736 24.0618C13.5733 23.9151 13.3533 23.8418 13.076 23.8418C12.7853 23.8418 12.5373 23.9258 12.332 24.0938C12.1293 24.2618 12.0053 24.5151 11.96 24.8538H10.844C10.8467 24.4858 10.932 24.1525 11.1 23.8538C11.268 23.5525 11.5187 23.3138 11.852 23.1378C12.1853 22.9618 12.604 22.8738 13.108 22.8738C13.54 22.8738 13.912 22.9471 14.224 23.0938C14.5387 23.2405 14.7813 23.4445 14.952 23.7058C15.1227 23.9671 15.208 24.2725 15.208 24.6218C15.208 24.9151 15.1547 25.1671 15.048 25.3778C14.9413 25.5858 14.8 25.7658 14.624 25.9178C14.448 26.0671 14.2547 26.1978 14.044 26.3098C13.8333 26.4218 13.6227 26.5258 13.412 26.6218C13.204 26.7151 13.012 26.8125 12.836 26.9138C12.66 27.0125 12.5187 27.1245 12.412 27.2498C12.3053 27.3751 12.252 27.5258 12.252 27.7018V27.7538H15.2V28.7378H10.952Z" class="nsw-pictogram__text_accent" /><path d="M13.06 38.7362C12.364 38.7335 11.824 38.5655 11.44 38.2322C11.056 37.8989 10.86 37.4415 10.852 36.8602H11.976C12.032 37.1909 12.1587 37.4295 12.356 37.5762C12.556 37.7202 12.7947 37.7922 13.072 37.7922C13.432 37.7922 13.7133 37.7162 13.916 37.5642C14.1213 37.4095 14.224 37.2122 14.224 36.9722C14.224 36.7242 14.1187 36.5282 13.908 36.3842C13.7 36.2375 13.4347 36.1602 13.112 36.1522L12.56 36.1322V35.2042L13.056 35.1762C13.368 35.1629 13.6187 35.0842 13.808 34.9402C13.9973 34.7935 14.092 34.6095 14.092 34.3882C14.092 34.1775 13.9947 34.0082 13.8 33.8802C13.608 33.7522 13.3627 33.6882 13.064 33.6882C12.7893 33.6882 12.5493 33.7602 12.344 33.9042C12.1387 34.0455 12.0253 34.2922 12.004 34.6442H10.888C10.888 34.2282 10.9853 33.8829 11.18 33.6082C11.3773 33.3335 11.6413 33.1282 11.972 32.9922C12.3053 32.8535 12.6773 32.7842 13.088 32.7842C13.52 32.7842 13.904 32.8402 14.24 32.9522C14.5787 33.0642 14.8453 33.2349 15.04 33.4642C15.2347 33.6935 15.332 33.9842 15.332 34.3362C15.332 34.6215 15.248 34.8735 15.08 35.0922C14.9147 35.3109 14.6467 35.4829 14.276 35.6082C14.4893 35.6669 14.6867 35.7562 14.868 35.8762C15.0493 35.9962 15.1947 36.1495 15.304 36.3362C15.4133 36.5229 15.468 36.7469 15.468 37.0082C15.468 37.3869 15.3587 37.7055 15.14 37.9642C14.924 38.2202 14.6333 38.4135 14.268 38.5442C13.9053 38.6749 13.5027 38.7389 13.06 38.7362Z" class="nsw-pictogram__text_accent" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/onecx-program-strategy-and-roadmap/prepare-for-migration" data-analytics-component="cards">What can I do to prepare</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Your agency can do a number of things to prepare that can make the transition easier for all involved.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card"> <div class="nsw-card__content"> <div class="nsw-card__icon"> <span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M40.5 3.5H16.5C15.4391 3.5 14.4217 3.92142 13.6716 4.67157C12.9214 5.42172 12.5 6.43913 12.5 7.5V26.5C12.5 27.5609 12.9214 28.5783 13.6716 29.3284C14.4217 30.0786 15.4391 30.5 16.5 30.5H29.5L36.5 37.5V30.5H40.5C41.5609 30.5 42.5783 30.0786 43.3284 29.3284C44.0786 28.5783 44.5 27.5609 44.5 26.5V7.5C44.5 6.43913 44.0786 5.42172 43.3284 4.67157C42.5783 3.92142 41.5609 3.5 40.5 3.5Z" /><path d="M22.5865 18.5362C23.563 18.5362 24.3546 17.7446 24.3546 16.7681C24.3546 15.7916 23.563 15 22.5865 15C21.61 15 20.8184 15.7916 20.8184 16.7681C20.8184 17.7446 21.61 18.5362 22.5865 18.5362Z" class="nsw-pictogram__accent" /><path d="M28.482 18.5362C29.4585 18.5362 30.2501 17.7446 30.2501 16.7681C30.2501 15.7916 29.4585 15 28.482 15C27.5055 15 26.7139 15.7916 26.7139 16.7681C26.7139 17.7446 27.5055 18.5362 28.482 18.5362Z" class="nsw-pictogram__accent" /><path d="M34.3775 18.5362C35.354 18.5362 36.1456 17.7446 36.1456 16.7681C36.1456 15.7916 35.354 15 34.3775 15C33.401 15 32.6094 15.7916 32.6094 16.7681C32.6094 17.7446 33.401 18.5362 34.3775 18.5362Z" class="nsw-pictogram__accent" /><path d="M11 16.5H7.5C6.43913 16.5 5.42172 16.9214 4.67157 17.6716C3.92142 18.4217 3.5 19.4391 3.5 20.5V33.5C3.5 34.5609 3.92142 35.5783 4.67157 36.3284C5.42172 37.0786 6.43913 37.5 7.5 37.5H9.5V44.5L16.5 37.5H22.5C23.5609 37.5 24.5783 37.0786 25.3284 36.3284C26.0786 35.5783 26.5 34.5609 26.5 33.5V32" /></svg></span> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/contact-digital-team" data-analytics-component="cards">Contact the NSW Government Digital Channels team</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Submit your feedback, suggestions and questions to us.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="layout--full nsw-section"> <div class="nsw-container"> <div class="nsw-grid"> <div class="nsw-col"> <div class="nsw-block"> <div class="nsw-wysiwyg-content"> <h2>Stay updated</h2><p>Public servants can sign up to our monthly newsletter for the latest updates from across the OneCX Program.</p></div> </div> <div class="nsw-block"> <span id="webform-submission-onecx-newsletter-sign-up-node-5738-form-ajax-content"></span><div id="webform-submission-onecx-newsletter-sign-up-node-5738-form-ajax" class="webform-ajax-form-wrapper" data-effect="fade" data-progress-type="throbber"><form class="webform-submission-form webform-submission-add-form webform-submission-onecx-newsletter-sign-up-form webform-submission-onecx-newsletter-sign-up-add-form webform-submission-onecx-newsletter-sign-up-node-5738-form webform-submission-onecx-newsletter-sign-up-node-5738-add-form js-webform-details-toggle webform-details-toggle nsw-container nsw-accordion js-accordion" data-analytics-component="form" data-drupal-selector="webform-submission-onecx-newsletter-sign-up-node-5738-add-form" novalidate="novalidate" action="/nsw-government/onecx-program" method="post" id="webform-submission-onecx-newsletter-sign-up-node-5738-add-form" accept-charset="UTF-8"> <fieldset data-drupal-selector="edit-preferred-name" id="edit-preferred-name--wrapper" class="webform-name--wrapper fieldgroup form-composite webform-composite-hidden-title required js-webform-type-webform-name webform-type-webform-name js-form-item form__item js-form-wrapper form__wrapper nsw-form__fieldset"> <legend> <span class="visually-hidden fieldset__legend js-form-required form--required nsw-form__legend" id=""> Preferred name </span> </legend> <div class="fieldset__wrapper"> <div class="js-form-item form__item js-form-type-textfield form__item--textfield js-form-item-preferred-name-first form__item--preferred-name-first"> <div class="nsw-form__group"> <label class="nsw-form__label js-form-required form__label--required" for="edit-preferred-name-first"> Preferred name </label> <input data-drupal-selector="edit-preferred-name-first" type="text" id="edit-preferred-name-first" name="preferred_name[first]" value="" size="60" maxlength="255" class="form-text required nsw-form__input" required="required" aria-required="true" /> </div> </div> </div> </fieldset> <div class="js-form-item form__item js-form-type-email form__item--email js-form-item-nsw-gov-email form__item--nsw-gov-email"> <div class="nsw-form__group"> <label class="nsw-form__label js-form-required form__label--required" for="edit-nsw-gov-email"> NSW Gov email </label> <input pattern="^.*?nsw\.gov\.au$" data-webform-pattern-error="A nsw.gov.au email address is required." data-drupal-selector="edit-nsw-gov-email" type="email" id="edit-nsw-gov-email" name="nsw_gov_email" value="" size="60" maxlength="254" class="form-email required nsw-form__input" required="required" aria-required="true" /> </div> </div> <div class="js-form-item form__item js-form-type-textfield form__item--textfield js-form-item-agency form__item--agency"> <div class="nsw-form__group"> <label class="nsw-form__label js-form-required form__label--required" for="edit-agency"> Agency </label> <input data-drupal-selector="edit-agency" type="text" id="edit-agency" name="agency" value="" size="60" maxlength="255" class="form-text required nsw-form__input" required="required" aria-required="true" /> </div> </div> <fieldset data-drupal-selector="edit-privacy-notice" id="edit-privacy-notice--wrapper" class="dcs-privacy-notice--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-dcs-privacy-notice webform-type-dcs-privacy-notice js-form-item form__item js-form-wrapper form__wrapper nsw-form__fieldset"> <legend> <span class="fieldset__legend nsw-form__legend" id=""> Privacy notice </span> </legend> <div class="fieldset__wrapper"> <div id="edit-privacy-notice-agency" class="js-form-item form__item js-form-type-markup form__item--markup js-form-item- form__item-- form__item--no-label"> <div class="nsw-form__group"> <div class="form__item"><p>Your contact information will only be used for providing you with this subscription. Please read the <a class="privacy-notice-modal-initiator is-excluded" data-modal-id="privacy-notice" href data-local-uri="#">privacy collection notice</a> for more information about how we handle your information.   </p></div> </div> </div> <div class="js-form-item form__item js-form-type-checkbox form__item--checkbox js-form-item-privacy-notice-dcs form__item--privacy-notice-dcs"> <div class="nsw-form__group"> <input data-drupal-selector="edit-privacy-notice-dcs" type="checkbox" id="edit-privacy-notice-dcs" name="privacy_notice[dcs]" value="1" class="form-checkbox required nsw-form__checkbox-input" required="required" aria-required="true" /> <label class="nsw-form__checkbox-label option js-form-required form__label--required" for="edit-privacy-notice-dcs"> I confirm that the information I have provided is directly relevant to the completion of this form, and if I provide the personal information of another person, I have obtained that person's authorisation to do so and to submit this form. Please read the privacy collection notice for more information about how we handle your information. </label> </div> </div> <dialog class="dcs-dialog" id="modal-privacy-notice"><button autofocus data-close-dialog class="dcs-dialog__close"><span>Close</span><span class="sr-only">(Press escape to close)</span></button><div class="dcs-dialog__content dcs-privacy-notice-content"><p>You have provided your contact information to subscribe to notifications managed by NSW Government Digital Channels. The information you have given on nsw.gov.au will only be used for notifications for Sign up to the OneCX newsletter. The notifications are offered as an ‘opt in’ subscription. You can 'opt out' at any time by clicking the unsubscribe link at the bottom of the newsletter.</p> <p>NSW Government Digital Channels shares your contact details with a mailing service provider ‘Swift Digital’ to distribute and manage the email notifications. NSW Government Digital Channels will not disclose your personal information to anybody else unless required or authorised by law, such as by court order.</p> <p>Swift Digital will store your personal information for as long as you subscribe to these notifications. If you unsubscribe, your information will be deleted from all management systems and servers.</p> <p><strong>More information</strong></p> <p>This privacy notice applies to the information you have provided in the notification registration form. If you would like to know more about how NSW Government Digital Channels meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read their complete Privacy Policy or their Privacy Management Plan on <a href="https://www.nsw.gov.au/nsw-government/privacy-statement">https://www.nsw.gov.au/nsw-government/privacy-statement</a>.</p> <p>You have the right to access your personal information held by NSW Government Digital Channels, without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.</p> <p>If you would like to access or correct your personal information, please contact below:</p> <p>Privacy Coordinator</p> <p class="address"><span class="address-line1">Level 14</span><br> <span class="address-line2">McKell Building, 2-24 Rawson Pl</span><br> <span class="locality">Sydney</span> <span class="administrative-area">NSW</span> <span class="postal-code">2000</span><br> <span class="country">Australia</span></p> <p>Privacy@customerservice.nsw.gov.au</p> <p>13 77 88</p> <p><a href="https://www.nsw.gov.au/departments-and-agencies/department-of-customer-service/access-to-information/how-can-i-access-department-of-customer-service-information">Access to information</a></p> <p>You may also contact NSW Government Digital Channels if you have any questions about this privacy notice.</p> <p><strong>Background</strong></p> <p><em>Personal information</em></p> <p>Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.</p> <p>Privacy and Personal Information Act 1998</p> <p>NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies</p></div></dialog> </div> </fieldset> <input autocomplete="off" data-drupal-selector="form-q85sxgy2slerzmx-ui8riraha50vzfo-8tsviwkisqa" type="hidden" name="form_build_id" value="form-q85SXgY2sLERzmX-ui8RIraHa50VZFo-8TsvIwkISQA" class="nsw-form__input" /> <input data-drupal-selector="edit-webform-submission-onecx-newsletter-sign-up-node-5738-add-form" type="hidden" name="form_id" value="webform_submission_onecx_newsletter_sign_up_node_5738_add_form" class="nsw-form__input" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form__wrapper" id="edit-actions"><input class="webform-button--submit button button--primary js-form-submit form-submit nsw-button nsw-button--dark" data-drupal-selector="edit-submit" data-disable-refocus="true" type="submit" id="edit-submit" name="op" value="Submit" /> </div> </form> </div> </div> </div> </div> </div> </section> <section class="layout--full nsw-section page--highlight nsw-section--large"> <div class="nsw-container"> <div class="nsw-grid"> <div class="nsw-col"> <div class="nsw-block card-grid card-grid--three block--cards"> <div class="nsw-block"> <h2 class="nsw-section-title">Latest blog posts</h2> </div> <div class="nsw-block"> <div class="card-grid__cards"> <div class="nsw-card nsw-card--news"> <div class="nsw-card__image"> <h3 class="sr-only">Image</h3><picture><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=3yLxlRKd 1x, /sites/default/files/styles/card_l3_x2/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=_0wnKu_X 2x" media="(min-width: 1024px)" type="image/avif" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=Y9GhaJHl 1x, /sites/default/files/styles/card_m3_x2/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=U896rfSM 2x" media="(min-width: 768px)" type="image/avif" width="486" height="216"/><source srcset="/sites/default/files/styles/card_s_x1/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=x5qma93m 1x, /sites/default/files/styles/card_s_x2/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=ZQRuqSvc 2x" media="(min-width: 480px)" type="image/avif" width="735" height="208"/><source srcset="/sites/default/files/styles/card_xs_x1/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=wM3CAfLd 1x, /sites/default/files/styles/card_xs_x2/public/2024-05/2_0.jpg.avif?h=10d202d3&itok=pKJ7NLzo 2x" type="image/avif" width="447" height="208"/><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-05/2_0.jpg?h=10d202d3&itok=3yLxlRKd 1x, /sites/default/files/styles/card_l3_x2/public/2024-05/2_0.jpg?h=10d202d3&itok=_0wnKu_X 2x" media="(min-width: 1024px)" type="image/jpeg" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-05/2_0.jpg?h=10d202d3&itok=Y9GhaJHl 1x, /sites/default/files/styles/card_m3_x2/public/2024-05/2_0.jpg?h=10d202d3&itok=U896rfSM 2x" media="(min-width: 768px)" type="image/jpeg" width="486" height="216"/><source srcset="/sites/default/files/styles/card_s_x1/public/2024-05/2_0.jpg?h=10d202d3&itok=x5qma93m 1x, /sites/default/files/styles/card_s_x2/public/2024-05/2_0.jpg?h=10d202d3&itok=ZQRuqSvc 2x" media="(min-width: 480px)" type="image/jpeg" width="735" height="208"/><source srcset="/sites/default/files/styles/card_xs_x1/public/2024-05/2_0.jpg?h=10d202d3&itok=wM3CAfLd 1x, /sites/default/files/styles/card_xs_x2/public/2024-05/2_0.jpg?h=10d202d3&itok=pKJ7NLzo 2x" type="image/jpeg" width="447" height="208"/><img loading="lazy" src="/sites/default/files/styles/card_s_x1/public/2024-05/2_0.jpg?h=10d202d3&itok=x5qma93m" width="735" height="208" alt="Mother and child on laptop" /></picture> </div> <div class="nsw-card__content"> <div class="nsw-card__tag"> What we're working on </div> <div class="nsw-card__date"> <time><time datetime="2024-05-06T12:00:00Z">6 May 2024</time></time> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/blog/content-recommendations" data-analytics-component="cards">Content recommendations connect users with information faster</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Learn how automation driven content recommendations on nsw.gov.au is streamlining access to NSW Government information, enhancing browsing efficiency and reducing content management workload. </p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--news"> <div class="nsw-card__image"> <h3 class="sr-only">Image</h3><picture><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=DBaG1Ls3 1x, /sites/default/files/styles/card_l3_x2/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=7QdJUSih 2x" media="(min-width: 1024px)" type="image/avif" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=5nT3i-mH 1x, /sites/default/files/styles/card_m3_x2/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=fCfcy6rd 2x" media="(min-width: 768px)" type="image/avif" width="486" height="216"/><source srcset="/sites/default/files/styles/card_s_x1/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=Cmr350D7 1x, /sites/default/files/styles/card_s_x2/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=EigFmSRC 2x" media="(min-width: 480px)" type="image/avif" width="735" height="208"/><source srcset="/sites/default/files/styles/card_xs_x1/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=LNFlacgm 1x, /sites/default/files/styles/card_xs_x2/public/2024-04/Picture7.jpg.avif?h=895e986a&itok=aI_zCNpA 2x" type="image/avif" width="447" height="208"/><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-04/Picture7.jpg?h=895e986a&itok=DBaG1Ls3 1x, /sites/default/files/styles/card_l3_x2/public/2024-04/Picture7.jpg?h=895e986a&itok=7QdJUSih 2x" media="(min-width: 1024px)" type="image/jpeg" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-04/Picture7.jpg?h=895e986a&itok=5nT3i-mH 1x, /sites/default/files/styles/card_m3_x2/public/2024-04/Picture7.jpg?h=895e986a&itok=fCfcy6rd 2x" media="(min-width: 768px)" type="image/jpeg" width="486" height="216"/><source srcset="/sites/default/files/styles/card_s_x1/public/2024-04/Picture7.jpg?h=895e986a&itok=Cmr350D7 1x, /sites/default/files/styles/card_s_x2/public/2024-04/Picture7.jpg?h=895e986a&itok=EigFmSRC 2x" media="(min-width: 480px)" type="image/jpeg" width="735" height="208"/><source srcset="/sites/default/files/styles/card_xs_x1/public/2024-04/Picture7.jpg?h=895e986a&itok=LNFlacgm 1x, /sites/default/files/styles/card_xs_x2/public/2024-04/Picture7.jpg?h=895e986a&itok=aI_zCNpA 2x" type="image/jpeg" width="447" height="208"/><img loading="lazy" src="/sites/default/files/styles/card_s_x1/public/2024-04/Picture7.jpg?h=895e986a&itok=Cmr350D7" width="735" height="208" alt="Young people smiling" /></picture> </div> <div class="nsw-card__content"> <div class="nsw-card__tag"> What we're working on </div> <div class="nsw-card__date"> <time><time datetime="2024-04-02T12:00:00Z">2 April 2024</time></time> </div> <h3 class="nsw-card__title is-excluded"> <a href="/nsw-government/onecx-program/blog/helping-young-people-transition-to-adulthood" data-analytics-component="cards">Helping young people transition to adulthood</a> </h3> <div class="nsw-card__copy"><div class="nsw-wysiwyg-content"> <p>Discover the new young people hub, simplifying the journey to adulthood. It offers a centralised starting point for young people to access information, support and guidance on jobs, finances, wellbeing and more.</p></div> </div> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span> </div> </div> <div class="nsw-card nsw-card--news"> <div class="nsw-card__image"> <h3 class="sr-only">Image</h3><picture><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=Ubz1fwoY 1x, /sites/default/files/styles/card_l3_x2/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=2iMU_8uB 2x" media="(min-width: 1024px)" type="image/avif" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=viSyVWa0 1x, /sites/default/files/styles/card_m3_x2/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=dAvB2xB9 2x" media="(min-width: 768px)" type="image/avif" width="486" height="216"/><source srcset="/sites/default/files/styles/card_s_x1/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=t2s1UN_G 1x, /sites/default/files/styles/card_s_x2/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=11_TGY2o 2x" media="(min-width: 480px)" type="image/avif" width="735" height="208"/><source srcset="/sites/default/files/styles/card_xs_x1/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=mdl24H0n 1x, /sites/default/files/styles/card_xs_x2/public/2024-03/seniors%20pic.jpg.avif?h=b8eeb107&itok=StJJ3MDn 2x" type="image/avif" width="447" height="208"/><source srcset="/sites/default/files/styles/card_l3_x1/public/2024-03/seniors%20pic.jpg?h=b8eeb107&itok=Ubz1fwoY 1x, /sites/default/files/styles/card_l3_x2/public/2024-03/seniors%20pic.jpg?h=b8eeb107&itok=2iMU_8uB 2x" media="(min-width: 1024px)" type="image/jpeg" width="570" height="300"/><source srcset="/sites/default/files/styles/card_m3_x1/public/2024-03/seniors%20pic.jpg?h=b8eeb107&itok=viSyVWa0 1x, 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