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Find out more or opt out here <a rel="noopener noreferrer" class="external-icon-white-button" href="http://web.archive.org/web/20230308190602/https://refuge.org.uk/privacy-policy-cookies/" target="_blank" aria-label="Visit refuge.org.uk/privacy-policy-cookies (opens in new tab)">refuge.org.uk/privacy-policy-cookies/</a>. </div> <a href="javascript:void(0)" class="white-button cookiePolicy" title="Cookie Confirm" aria-label="Ok, I accept the cookies on this website">Ok</a> </div> </div> </div> <nav class="navbar navbar-default navbar-top"> <div class="header-container"> <div class="navbar-header"> <!-- Brand --> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en"> <span class="logo"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Identity/logo.svg?la=en&amp;hash=C6508C13FE910DA2A00552705428E2BF" class="desktop unscroll-logo" alt="Home | Refuge Domestic Abuse Helpline"/> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/new-nav-small-logo.svg?la=en&amp;hash=9A57BD8CAAC1CC95D353D7291C5BE10F" class="desktop scrolled-logo" alt="Refuge"/> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Identity/logo-mobile.svg?la=en&amp;hash=005C3BCAE10FD2D9505430A3EFE31C6F" class="mobile" role="presentation" alt="Refuge"/> </span> </a> <div class="call-helpline mobile"> <a href="http://web.archive.org/web/20230308190602/tel:0808 2000 247" aria-labelledby="id1 callHelpline"><span class="sr-only">0808 2000 247</span></a> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/bsl" class="sign-link show-md" aria-label="BSL"> <span class="sr-only">BSL</span> </a> </div> <!-- Hamburguer --> <button class="hamburguer navbar-toggle collapsed" type="button" data-toggle="collapse" data-target="#navbar-menu" aria-expanded="false" aria-label="Menu" aria-controls="navbar-menu" tabindex="0"> <span></span> </button> </div> <div class="call-helpline desktop cls-font-book"> <p id="callHelpline">The freephone, 24-hour National Domestic Abuse Helpline</p> <a id="id1" href="http://web.archive.org/web/20230308190602/tel:0808 2000 247" aria-labelledby="id1 callHelpline"> 0808 2000 247</a> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/bsl" class="sign-link hide-md" aria-label="BSL"> <span class="sr-only">BSL</span> </a> </div> <div class="multilingual-dropdown desktop"> <div class="multilingual"> <label for="language-dropdown" class="sr-only">Change website language</label> <select class="lang-dropdown" id="language-dropdown"> <option value="en" lang="en" selected data-bind="http://www.nationaldahelpline.org.uk/en/">English</option> <option value="pl" lang="pl" data-bind="http://www.nationaldahelpline.org.uk/pl/">polski</option> <option value="es" lang="es" data-bind="http://www.nationaldahelpline.org.uk/es/">espa&#241;ol</option> <option value="bn" lang="bn" data-bind="http://www.nationaldahelpline.org.uk/bn/">বাংলা</option> </select> </div> </div> <div class="collapse navbar-collapse" id="navbar-menu"> <div class="multilingual-dropdown mobile-view"> <div class="multilingual"> <span class="language-optn">Language</span> <label for="language-mobile-dropdown" class="sr-only">Change website language</label> <select class="lang-dropdown" id="language-mobile-dropdown"> <option value="en" lang="en" selected data-bind="http://www.nationaldahelpline.org.uk/en/">English</option> <option value="pl" lang="pl" data-bind="http://www.nationaldahelpline.org.uk/pl/">polski</option> <option value="es" lang="es" data-bind="http://www.nationaldahelpline.org.uk/es/">espa&#241;ol</option> <option value="bn" lang="bn" data-bind="http://www.nationaldahelpline.org.uk/bn/">বাংলা</option> </select> </div> </div> <ul class="nav navbar-nav menu-header"> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/What-is-abuse" class="link"> <span> What is abuse? </span> </a> </li> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Your-rights-and-options" class="link"> <span> Your rights and options </span> </a> </li> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/How-can-we-support-you" class="link"> <span> How we can support you </span> </a> </li> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Supporting-a-survivor" class="link"> <span> Supporting a survivor </span> </a> </li> <div class="chat-menu"> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Chat-to-us-online" class="bttn live-chat-icon live-chat data-tracking" data-goal="56453685-2b10-4540-ab97-9e009557c77b"> <span class="link-text"> Chat to us live </span> </a> <p class="time"> Open Monday – Friday, 3pm – 10pm </p> </div> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/bsl" class="bttn bsl-icon data-tracking" data-goal=""> <span class="link-text"> Support in BSL </span> </a> <p class="time"> Open Monday – Friday, 10am – 6pm </p> </div> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Contact-us" class="bttn msg-icon" data-goal=""> <span class="link-text"> Send us a message </span> </a> </div> </div> </ul> <div class="send-a-msg"> <p class="text" id="helplineContact">Or call us, for free and in confidence, 24-hours a day.</p> <p class="phone-no"> <a aria-labelledby="helplineContact" href="tel:08082000247">0808 2000 247</a> </p> </div> </div> <div class="contact-us-button"> <button class="bttn common-button blue desktop" aria-haspopup="true" aria-expanded="false">Contact us online</button> <div class="chat-menu"> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Chat-to-us-online" class="bttn live-chat-icon live-chat data-tracking" data-goal="56453685-2b10-4540-ab97-9e009557c77b"> <span class="link-text"> Chat to us live </span> <p> Open Monday – Friday, 3pm – 10pm</p> </a> </div> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/bsl" class="bttn bsl-icon data-tracking" data-goal=""> <span class="link-text"> Support in BSL </span> <p>Open Monday – Friday, 10am – 6pm</p> </a> </div> <div class="block-item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Contact-us" class="bttn msg-icon" data-goal=""> <span class="link-text"> Send us a message </span> <p></p> </a> </div> </div> </div> </div> </nav> </header> </div> </div> </div> <!-- header end --> <main> <div class="container padding0 Home" style="min-height:200px"> <div class="container white banner-block banner-max" id="content-section"> <div class="col-lg-14 col-md col-sm quick-exit-section desktop"> <div class="quick-exit-para"> <p> If you are in an emergency, please call <a>999</a></p> <p> If you&rsquo;re worried someone might be monitoring your devices, exit this website and visit from a device only you have access to. <a rel="noopener noreferrer" href="http://web.archive.org/web/20230308190602/https://www.nationaldahelpline.org.uk/browse-safely">Learn more about safe browsing</a>, and <a rel="noopener noreferrer" href="http://web.archive.org/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Tech-safety-tool">keeping your technology safe</a>.</p> </div> <div role="region" aria-label="Quick website exit (opens in a new tab). Current tab will redirect through websites to hide browser history"> <input type="hidden" class="QuickButtonLink" value="https://google.co.uk/"/> <a href="javascript:void(0)" tabindex="1" data-goal="" class="quick-exit-button leavethesite data-traking "> <p>Quick exit</p> <p class="leave-immediately"> Click to leave site immediately</p> </a> </div> </div> <div class="col-lg-14 col-md col-sm quick-exit-section mobile"> <div class="quick-exit-para"> <p> If you are in an emergency, please call <a>999</a></p> <p> If you&rsquo;re worried someone might be monitoring your devices, exit this website and visit from a device only you have access to. <a rel="noopener noreferrer" href="http://web.archive.org/web/20230308190602/https://www.nationaldahelpline.org.uk/browse-safely">Learn more about safe browsing</a>, and <a rel="noopener noreferrer" href="http://web.archive.org/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Tech-safety-tool">keeping your technology safe</a>.</p> </div> <div role="region" class="quick-exit-label" aria-label="Quick website exit (opens in a new tab). Current tab will redirect through websites to hide browser history"> <input type="hidden" class="QuickButtonLink" value="https://google.co.uk/"/> <a href="javascript:void(0)" tabindex="1" data-goal="" class="quick-exit-button leavethesite data-traking "> <p>Quick exit</p> <p class="leave-immediately"> Click to leave site immediately</p> </a> </div> </div> <section class="banner white common-body-section"> <div class="row"> <div class="col-lg-14 col-md col-sm"> <div class="banner-details first-section"> <div class="inner-col"> <h1> <span role="text"> Are you experiencing domestic abuse? <span>You are not alone</span> </span> </h1> </div> </div> </div> </div> </section> </div> <div class="signs-experiencing"> <div class="container image-right-fixed-section"> <div class="block"> <div class="inner-col"> <ul> <li>Do you change your behaviour because you’re frightened of your partner’s reaction?</li> <li>Is your partner jealous and possessive? </li> <li>Do you feel like you're walking on egg shells? </li> <li>Do you feel controlled, or isolated?</li> </ul> </div> </div> <div class="img-block"> <div class="inner-col"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/signs-experiencing-desktop-new.jpg?h=900&amp;w=720&amp;la=en&amp;hash=C0AD87CA0964EAE9E1A6A11283963638" class="desktop" role="presentation" alt="Woman resting her head on her chin"/> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/signs-experiencing-tab-new.jpg?h=1200&amp;w=400&amp;la=en&amp;hash=1F4FEBFED039106F70CC1FED20D74C20" class="tab" role="presentation" alt="Woman resting her head on her chin"/> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/signs-experiencing-mobile.png?h=287&amp;w=375&amp;la=en&amp;hash=957D610744C38CE969297D33DA4333FD" class="mobile" role="presentation" alt="Woman resting her head on her chin"/> </div> </div> </div> </div> <div class="container white support"> <div class="refuge-can-support"> <div class="col-lg-14 col-sm-12 col-12"> <h2 class="head">Refuge can support you</h2> </div> <div class="four-blocks-section container"> <div class="row"> <div class="col-lg-7 col-sm-6 col-1 block"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/What-is-abuse"> <h3> What is domestic abuse<abbr class="arrow-right"></abbr></h3> </a> <p> Domestic abuse can take many forms. Learn to spot the signs. </p> </div> <div class="col-lg-7 col-sm-6 block"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Your-rights-and-options"> <h3> Your rights and options<abbr class="arrow-right"></abbr></h3> </a> <p> Find out more about what support is available for you and your children. </p> </div> <div class="col-lg-7 col-sm-6 block"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Supporting-a-survivor"> <h3> Supporting a survivor<abbr class="arrow-right"></abbr></h3> </a> <p> If you’re worried about someone you care about, learn more about how you can support them. </p> </div> <div class="col-lg-7 col-sm-6 block"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/How-can-we-support-you"> <h3> How we can support you<abbr class="arrow-right"></abbr></h3> </a> <p> Find out more about how Refuge can help you. </p> </div> </div> </div> </div> </div> <div class="container white"> <div class="keeping-safe"> <div class="col-lg-14 col-sm-12 col-12"> <h2 class="head">Keeping safe</h2> </div> <div class="container three-blocks-section"> <div class="row row-flex"> <div class="col-lg-4 col-sm-6 col-1 block"> <h3> I am still living with my abuser</h3> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/I-am-still-living-with-my-abuser" class="read-more">Living with my abuser</a> </div> <div class="col-lg-4 col-sm-6 block"> <h3> I am planning to leave my abuser</h3> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/I-am-planning-to-leave-my-abuser" class="read-more">Leaving an abuser</a> </div> <div class="col-lg-4 col-sm-6 block"> <h3> I have already left my abuser</h3> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/I-have-already-left-my-abuser" class="read-more">Left my abuser</a> </div> </div> </div> </div> </div> <div class="container white helpline-block home" id="helpline"> <div class="row"> <div class="col-lg-14 col-md col-sm"> <div class="wrapper"> <div class="contact-us how-we-contact-us home"> <h3 class="title" id="helplineHead">Contact the National Domestic Abuse Helpline</h3> <p class="text" id="helplineText">You can call us, for free and in confidence, 24-hours a day.</p> <p class="phone-no"><a id="id2" href="tel:08082000247" aria-labelledby="id2 helplineHead helplineText">0808 2000 247</a></p> <div class="block-divider"></div> <div class="contact-method-blocks"> <div class="method-block"> <h4>Write using our live chat</h4> <p>We understand it can be difficult to pick up the phone. You can now chat to us online, live:</p> <p class="time">Monday – Friday, 3pm – 10pm.</p> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Chat-to-us-online" class="bttn common-button blue blue-border-button live-chat-icon"> Chat to us live </a> </div> <div class="method-block"> <h4>British Sign Language</h4> <p>Use our BSL interpreter service which is available:</p> <p class="time">Monday to Friday, 10am &ndash; 6pm.</p> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/bsl" class="bttn common-button blue blue-border-button bsl-sign-icon"> BSL helpline </a> </div> </div> </div> </div> </div> </div> <div class="row call-the-helpline home"> <div class="wrapper inner-col"> <h2>What is it like to <br/> contact the Helpline?</h2> <p class="desc">If you are in an emergency situation, please call <span>999</span></p> <ul class="wrapper inner-col"> <li class="col-lg-3 col-sm-6 col-1 contact-1 sub-contacts"> <div class="icon"> </div> <span class="pink-border"></span> <h3 class="title">We are a team of highly-trained, female advisers. We won’t judge you or tell you what to do; we are here to listen. </h3> <p class="text"> </p> </li> <li class="col-lg-3 col-sm-6 contact-2 sub-contacts"> <div class="icon"> </div> <span class="pink-border"></span> <h3 class="title">We will empower you to understand your options and support you to make any decisions about the future.</h3> <p class="text"> </p> </li> <li class="col-lg-3 col-sm-6 contact-3 sub-contacts"> <div class="icon"> </div> <span class="pink-border"></span> <h3 class="title">We can support you to increase your safety. We can help you find a refuge place, or other specialist services.</h3> <p class="text"> </p> </li> <li class="col-lg-3 col-sm-6 contact-0 sub-contacts"> <div class="icon"> </div> <span class="pink-border"></span> <h3 class="title">We can talk in confidence, in many different languages, 24-hours a day, 365 days a year, for as long as you need.</h3> <p class="text"></p> </li> </ul> </div> <div class="wrapper inner-col"> <div class="video-container"> <div class="video-wrapper"> <video disablepictureinpicture playsinline class="data-traking custom-video-player" data-goal="11d84ed4-5350-4c06-a7a2-e93589122e3e" poster="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/PosterImages/Im-not-alone.jpg"> <source src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/VideoFiles/Refuge-Helpline-Final-NoSubtitles.mp4" type="video/mp4"> <track src="/-/media/Feature/Teasers/CaptionFiles/captions-for-animation-videen.vtt" kind="subtitles" srclang="en" label="English"> </video> <span class="icon-play"></span> </div> <div class="row"> <div class="col-lg-7 col-md-7 col-sm"> <div class="wrapper accessible-accordion"> <ul aria-label="Accordion Control Group Buttons" class="accordion-controls"> <li> <button aria-controls="accordion-video-transcript-7f9edd58-d48d-42ae-b56c-7d3a674d8bee" aria-expanded="false" id="accordion-control-video-transcript-7f9edd58-d48d-42ae-b56c-7d3a674d8bee" class="accordion-head"> Read transcript </button> <div aria-hidden="true" id="accordion-video-transcript-7f9edd58-d48d-42ae-b56c-7d3a674d8bee" class="accordion-body"> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;"><strong>Video title:</strong> Refuge&rsquo;s 24-hour, Freephone National Domestic Abuse Helpline<br/> <strong>Video duration: </strong>1 minute 20 seconds<br/> <strong>Description</strong>: Information video on what it is like to call the National Domestic Abuse Helpline and who can call it.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Refuge&rsquo;s 24-hour, Freephone National Domestic Abuse Helpline 'Transcript'</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Background music plays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Soft down beat music</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Animation in hand-drawn style showing a woman in a house standing behind a man on a sofa. The woman looks worried and the man appears angry, a speech bubble comes out of the man&rsquo;s mouth.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">!*!!*!!</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">I was walking on eggshells around my partner didn't know where to turn.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The door in the background slams shut. We zoom in on it and it turns into a smart mobile phone in the women&rsquo;s hand. The phone displays the details of the National Domestic Abuse Helpline Number and a green phone icon. Her finger hovers over the phone icon.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Refuge National Domestic Abuse Helpline 0808 2000 247</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">I'd read about refuges National Domestic Abuse Helpline, but I was hesitant to call.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The scene transitions to the woman sitting on a couch to the left of the screen, and another woman, the Helpline adviser, sitting on the right on a computer. They are facing each other. The screen is split into two different backgrounds with a window in the background that crosses over both.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The woman I spoke to really understood my situation though, it was such a relief just to talk.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The woman begins to smile. The blinds in the window open up to show a sun and both rooms become brighter.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene transitions to a top down view of the Helpline worker writing on lined paper.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">I was reassured that it was a confidential and non-judgmental service run by a charity.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Confidential</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Non-judgemental</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">She said I could ring at any time, even if I just wanted to talk about what I was going through</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Any time</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Just talk</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">It&rsquo;s free and open 24 hours a day.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Free</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">24 hours</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene zooms out to show a group of five women of mixed races and ages including the Helpline adviser from the earlier scene.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">It was comforting to know that the helpline is staffed by an all female team of experts,</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene zooms out to show smart mobile phone showing an animation of the live chat page on nationaldahelpline.org.uk. The women&rsquo;s finger begins to type.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">and that I can also contact them using live chat.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Sound effect]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Keys tapping</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The phone fades away and four framed picture swing into view. They show four women of various ages and races, one of who is pictured with a child, including the women from the first scene.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">I was told that the helpline is open to any woman who is afraid of her partner,</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Sound effect]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Glass cracking</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The glass in one of the picture frames cracks</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">whether you're being physically abused or not</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The picture of the woman from the first scene is zoomed in on. She picks up her mobile phone as the frame turns into a circle. Another circular frame, showing the Helpline adviser, comes into view and begins to merge with the woman&rsquo;s frame. The woman and the Helpline worker turn to face each other and hold hands.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The Helpline advisor helped me realise I'm not alone and reassured me it wasn't my fault.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">I&rsquo;m not alone</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene scrolls across to show the woman looking in a mirror and hugging herself. She begins to smile.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over] </p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">That was really empowering and I began to believe in myself again.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">She made me feel like I had choices.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Background music plays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Music becomes more upbeat</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene zooms in on mirror until the frame is not visible. The background transitions to show a countryside scene with rolling hills, trees and butterflies. The woman lifts a hot drink to take a sip and closes her eyes.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Female voice over]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">From that moment on, I could see a life free from violence and fear.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">That phone call was the beginning of the rest of my life.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">The woman opens her eyes and looks up.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Animated sequence]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Scene fades to show black text on a white background below the Refuge pink and black logo.</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">[Text displays]</p> <p style="background: white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Refuge&rsquo;s Freephone, 24 hour, National Domestic Abuse Helpline.<br/> Call us on 0808 2000 247<br/> Or visit wwww.nationaldahelpline.org.uk for information and support, including our live chat and secure online contact form.</p> We know our lines are often busy but we really want to hear from you.<br/> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="container white" id="womens-story-block"> <div class="womens-story-block"> <div class="row"> <div class="col-lg-7 col-md-7 col-sm"> <div class="accordion-and-details-section"> <h2>Women's stories</h2> <div class="accordion-section active"> <div class="accordion"> <ul class="panel-group" id="accordion" aria-label="Women's stories accordion"> <li class="panel panel-default"> <div class="panel-heading"> <button class="accordion-toggle " data-toggle="collapse" data-parent="#accordion" href="#story1" aria-expanded="true" aria-controls="story1"> Natasha’s story </button> </div> <div class="panel-collapse collapse in" id="story1" aria-labelledby="story1"> <div class="panel-body"> <span class="accordion-image"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/Natasha.png?h=774&amp;w=717&amp;la=en&amp;hash=B4B4ADBBBFEC0334ABE266275243D55E" role="presentation" alt="women stories"/></span> <p>&ldquo;When I called the Helpline, I was in absolute despair. I was lost and terrified, but the Helpline adviser made me feel so empowered. She gave me the strength to leave my husband and go to the police the following day. That phone call saved my life. Without Refuge, I wouldn&rsquo;t be here today.&rdquo; </p> </div> </div> </li> <li class="panel panel-default"> <div class="panel-heading"> <button class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#story2" aria-expanded="false" aria-controls="story2"> Aisha’s story </button> </div> <div class="panel-collapse collapse " id="story2" aria-labelledby="story2"> <div class="panel-body"> <span class="accordion-image"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/womens-story.png?h=774&amp;w=717&amp;la=en&amp;hash=2FF7F379A22E98A72DC791E7313A41CD" role="presentation" alt="Womens stories"/></span> <p>&ldquo;When I spoke to friends, they didn&rsquo;t really understand what I was trying to say. But the moment I spoke to the Helpline, they understood what I was talking about. They helped me realise this was a thing that happens to people. It made me feel sane. The Helpline adviser made me believe it is possible to change things.&rdquo; </p> </div> </div> </li> <li class="panel panel-default"> <div class="panel-heading"> <button class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#story3" aria-expanded="false" aria-controls="story3"> Melanie's story </button> </div> <div class="panel-collapse collapse " id="story3" aria-labelledby="story3"> <div class="panel-body"> <span class="accordion-image"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Teasers/Melanie.png?h=774&amp;w=717&amp;la=en&amp;hash=C0181D48D9C5FFCB45BA63CC82512BBD" role="presentation" alt="women stories"/></span> <p>“After I left my abusive partner, I used to beat myself up with guilt. Getting specialist support made me realise I am not alone. I started going to a support group. One woman started talking about what had happened to her kids. She was still standing strong – ‘that’s what I can do’, I thought. She was an inspiration.”</p> </div> </div> </li> </ul> </div> </div> </div> </div> <div class="col-lg-7 col-md-7 col-sm womens-image"> </div> </div> </div> </div> <div class="col-lg-14 col-md col-sm quick-exit-section desktop"> </div> <div class="col-lg-14 col-md col-sm quick-exit-section mobile"> </div> <div class="container light-gray thanks-block"> <div class="row"> <div class="col-lg-7 col-sm-6"> <h3>Thank you.</h3> <p>Refuge is grateful to Mirum for its support designing and developing this website.</p> </div> <div class="col-lg-7 col-sm-6"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Identity/mirum-logo-black.png?h=71&amp;w=190&amp;la=en&amp;hash=21578AEF02FAF2291810746D39C31728" class="" role="presentation" alt="Mirum company logo"/> </div> </div> </div> </div> </main> <!-- footer start --> <div class="container dark-gray"> <div class="row"> <footer class="footer"> <div class="col-lg-14"> <nav class="navbar navbar-default footer-navbar-top"> <div class="custom-container"> <div class="row"> <div class="col-lg-14 col-md-14 col-sm-14"> <div class="navbar-footer"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en" class="logo"> <span class="logo"> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Identity/footer-logo.svg?la=en&amp;hash=582DE7C6F08234526B115A37EB361159" class="desktop" alt="Refuge"/> <img src="/web/20230308190602im_/https://www.nationaldahelpline.org.uk/-/media/Feature/Identity/footer-logo-mobile.svg?la=en&amp;hash=10FBF65C33CD095F858E97A653518BC9" class="mobile" role="presentation" alt="Refuge"/> </span> </a> </div> <div class="call-helpline"> <a href="http://web.archive.org/web/20230308190602/https://www.refuge.org.uk/" class="bttn common-button white-button external-link-icon" rel="noopener noreferrer" target="_blank" aria-label="Visit Refuge.ORG.UK (opens in a new tab) " data-goal="">Visit Refuge.org.uk</a> </div> <div class="footer-navbar-col"> <ul class="nav navbar-nav menu-footer"> <li class="item"> <a href="http://web.archive.org/web/20230308190602/https://www.refuge.org.uk/get-involved/contact-us/" class="link external-icon-white-button" rel="noopener noreferrer" target="_blank" aria-label="Contact us (opens in a new tab)"> <span> Contact Refuge </span> </a> </li> <li class="item"> <a href="http://web.archive.org/web/20230308190602/https://refuge.org.uk/privacy-policy-cookies/" class="link external-icon-white-button" rel="noopener noreferrer" target="_blank" aria-label="Privacy Policy (opens in a new tab)"> <span> Privacy Policy </span> </a> </li> <li class="item"> <a href="http://web.archive.org/web/20230308190602/https://www.refuge.org.uk/get-involved/jobs-volunteering/" class="link external-icon-white-button" rel="noopener noreferrer" target="_blank" aria-label="Volunteering (opens in a new tab)"> <span> Volunteering </span> </a> </li> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/Accessibility-statement" class="" aria-label="Accessibility statement (opens in a new tab)"> <span> Accessibility </span> </a> </li> <li class="item"> <a href="http://web.archive.org/web/20230308190602/https://refugetechsafety.org/" class="link external-icon-white-button" rel="noopener noreferrer" target="_blank" aria-label="Refuge's Tech Safety website (opens in a new tab)"> <span> Tech Safety </span> </a> </li> <li class="item"> <a href="/web/20230308190602/https://www.nationaldahelpline.org.uk/en/About-us" class="link"> <span> About this site </span> </a> </li> </ul> </div> </div> </div> </div> </nav> </div> <div class="col-lg-14 col-md-14 col-sm-14 padding0"> <div class="copyright"> <p class="pull-left"> Registered charity number 277424. A company limited by guarantee 1412276. All photography copyright Julian Nieman for Refuge. </p> </div> </div> </footer> </div> </div> <script src="/web/20230308190602js_/https://www.nationaldahelpline.org.uk/bundles/js?v=Zmwa70l9rTR4tRjxAKzFLczaEYkfBcmZ1_ZZD0zf7oI1"></script> <script src="/web/20230308190602js_/https://www.nationaldahelpline.org.uk/bundles/pageJsBundle?v=6CjM6BVY_VuSpuGb068amHlR38U-eZDrJytmNpaSmO41"></script> <script type="text/javascript"> var lang = 'en'; var script = document.createElement("script"); if (lang != 'en') { var jsName = lang.concat('.js'); script.src = "/sitecore%20modules/Web/ExperienceForms/scripts/localization/messages_" + jsName; $("head").append(script); } </script> </body> </html><!-- FILE ARCHIVED ON 19:06:02 Mar 08, 2023 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 05:33:52 Dec 04, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. 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