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(!';'.concat(document.cookie).match(';\\s*_notificationConfirmed_'+uid+'='+countryCode)) { document.querySelectorAll('section.notification.js-notification-show-once div.notification__content').forEach(function (el) { el.style.display = 'flex'; }); document.querySelectorAll('section.notification.js-notification-show-once input.trigger').forEach(function (el) { el.addEventListener('click', function () { document.cookie = '_notificationConfirmed_' + uid + '=' + countryCode + ';max-age=86400;path=/;secure;samesite=strict'; }); }); } })('DE', 614961); </script> <section id=c611805 class="support-hero faq-search decoration bg-light-blue" dir="ltr"> <div class="decoration__background"></div> <div class="container-xl"> <div class="row"> <div class="col-12 col-lg-8 col-xl-7"> <h2> Do you have questions about PaysafeCard? </h2> <p> Browse the different categories or use the search bar to locate relevant help articles. </p> <div class="faq-search__block"> <form id="js-inbenta-search-form" 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Press Enter to search." name="q" value="" autocomplete="off" data-locale="en-DE" data-country-code="de" data-question-uri="/en-de/support/question/" > <input type="submit" class="faq-search__submit support-hero__submit" id="js-inbenta-search-submit" aria-label="Search"> <input type="reset" value="Reset" class="support-hero__reset support-hero__reset" aria-label="Reset"> </form> <div id="js-inbenta-search-results" class="support-search__answer-list-result d-none"> </div> <div id="lightbox" class="lightbox"></div> </div> </div> <div class="article"> <div class="contact"> <div class="phoneModal modal fade" id="phoneModal" tabindex="-1" role="dialog" aria-labelledby="phoneModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> </div> </div> </div> </div> </div> <small class="error is-invalid v-none" id="is-invalid">Please, enter your search term without special symbols.</small> </div> </div> </section> <span id="question"></span> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Why is my payout from the online shop getting declined?", "acceptedAnswer": { "@type": "Answer", "text": "There are several reasons why your transaction could be declined. Most common errors when making a payout from your account at the merchant to myPaysafe:Technical errors: Try basic troubleshooting like changing your browser or device. Check your network connectivity and internet settings.&nbsp;myPaysafe email mismatch: You need to use your registered myPaysafe email address in order to complete your payout from the merchant. Make sure to also double-check the spelling.&nbsp;Webshop transaction failure: This could be due to payment limits or restrictions applied by the online shop. For further information contact the web shop directly.myPaysafe limits reached: You can always check your account limits by logging in and going to the account status menu. For more information check our fees &amp; limits page.&nbsp;Wrong user details: Ensure you first name, surname and date of birth are entered correctly in both websites and request the payout again.Not all online shops support withdrawals to myPaysafe - please check with the specific merchant whether payouts to PaysafeCard are available." } }] } </script> <section class="faq support-full-display" dir="ltr"> <div class="container-xl"> <div class="row"> <div class="col-12 col-md-3"> <div class="sticky-lg-top"> <div class="support-full-navigation"> <p class="nav-category-title"> <a class="nav-link" href="/en-de/support/category/1/payments/"> Payments </a> </p> <nav aria-label="support topics navigation"> <ul class="help-topics"> <li class="active"> <a class="nav-link" href="/en-de/support/category/8/payments/online-shops/"> Online Shops </a> </li> <li class=""> <a class="nav-link" href="/en-de/support/category/9/payments/declined-payments/"> Declined Payments </a> </li> <li class=""> <a class="nav-link" href="/en-de/support/category/10/payments/refunds/"> Refunds </a> </li> <li class=""> <a class="nav-link" href="/en-de/support/category/31/payments/withdrawal-to-bank-account/"> Withdrawal to Bank Account </a> </li> <li class=""> <a class="nav-link" href="/en-de/support/category/33/payments/fees/"> Fees </a> </li> </ul> </nav> </div> </div> </div> <div class="col-12 col-md-9"> <div class="support-main-content" id="supportMainContent"> <nav class="support-breadcrumb" aria-label="support-breadcrumb"> <ol class="breadcrumb-nav"> <li class="item"><a href="/en-de/support/">Home</a></li> <li class="item"><a href="/en-de/support/category/1/payments/">Payments</a></li> <li class="item"><a href="/en-de/support/category/8/payments/online-shops/">Online Shops</a></li> <li class="item"><span>Why is my payout from the online shop getting declined?</span></li> </ol> </nav> <div class="support-article"> <div class="support-article__content"> <div class="article__top"> <h1>Why is my payout from the online shop getting declined?</h1> <div class="article-sharing"> <button class="article-sharing__open-btn" type="button" aria-label="Share this answer"> <span class="sr-only">Share this answer</span> </button> <div class="article-sharing__open-drop"> <button type="button" class="article-sharing__clipboard" aria-label="Copy to clipboard"> <span>Copy link</span> </button> </div> </div> <div class="article-sharing__copied">Copied to clipboard</div> </div> <div class="article__content" id="articleContent"> <p>There are several reasons why your transaction could be declined. Most common errors when making a payout from your account at the merchant to myPaysafe:</p><ul><li><strong>Technical errors:</strong> Try basic troubleshooting like changing your browser or device. Check your network connectivity and internet settings. </li><li><strong>myPaysafe email mismatch:</strong> You need to use your registered myPaysafe email address in order to complete your payout from the merchant. Make sure to also double-check the spelling. </li><li><strong>Webshop transaction failure:</strong> This could be due to payment limits or restrictions applied by the online shop. For further information contact the web shop directly.</li><li><strong>myPaysafe limits reached:</strong> You can always check your account limits by logging in and going to the account status menu. For more information check our <a href="https://www.paysafecard.com/en/fees-limits/" target="_blank">fees & limits page</a>. </li><li><strong>Wrong user details</strong>: Ensure you first name, surname and date of birth are entered correctly in both websites and request the payout again.</li></ul><p>Not all online shops support withdrawals to myPaysafe - please check with the specific merchant whether payouts to PaysafeCard are available.</p> </div> <div id="lightbox" class="lightbox"></div> </div> <div class="support-article__footer"> <div class="support-article__feedback"> <div class="article__bottom"> <p class="feedback-survey__title"> Was this article helpful? <a href="#" data-locale="en-DE" data-country-code="de" data-qid="188" class="feedback-survey__button feedback-survey__button-yes" aria-label="Was this article helpful? 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