OverDrive Help - 404 Error

<!DOCTYPE html> <html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="" data-mc-searchable="False" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic;Default" data-mc-preload-images="false" data-mc-in-preview-mode="false" data-mc-conditions="Default.French,Default.External"> <head> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta charset="utf-8" /> <meta name="google-site-verification" content="w23kN0ygbxxrf4-Z6ITOgUY8Gy_QZTkQ2dyJbAhDYyA" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="msapplication-config" content="Skins/Favicons/browserconfig.xml" /> <meta name="apple-itunes-app" content="app-id=1076402606" /> <meta name="google-play-app" content="app-id=com.overdrive.mobile.android.libby" /> <meta name="od-visibility" content="public" /> <link rel="icon" sizes="16x16" href="Skins/Favicons/favicon-16x16.png" /><title>OverDrive Help - 404 Error</title>   <meta property="og:title" content="Find Help" /> <meta property="og:type" content="article" /> <meta property="og:site_name" content="OverDrive Help" /> <meta property="og:description" content="It's all about Help" />  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KQ7M8B" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <link href="Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link href="Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" /> <link rel="stylesheet" type="text/css" href="resources/stylesheets/foundation.min.css" /> <link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.0.10/css/all.css" integrity="sha384-+d0P83n9kaQMCwj8F4RJB66tzIwOKmrdb46+porD/OvrJ+37WqIM7UoBtwHO6Nlg" crossorigin="anonymous" /> <style>.search_area_search { display: block !important; } .search-bar._Skins_odhelp_search_bar.mc-component .search-field, .search-bar._Skins_odhelp_search_bar.mc-component .search-submit { height: 2em; } </style> <style>/*<meta />*/ .button.print-button { -pie-background: linear-gradient(transparent, transparent); } .needs-pie { behavior: url('resources/Scripts/PIE-no-motw.htc'); } </style> <link href="resources/stylesheets/od-help-styles.css" rel="stylesheet" type="text/css" /> <link rel="icon" sizes="16x16" href="Skins/Favicons/favicon-16x16.png" /> <script src="resources/Scripts/jquery.min.js" type="text/javascript"> </script> <script src="resources/Scripts/purify.min.js" type="text/javascript" defer="defer"> </script> <script src="resources/Scripts/require.min.js" type="text/javascript" defer="defer"> </script> <script src="resources/Scripts/require.config.js" type="text/javascript" defer="defer"> </script> <script src="resources/Scripts/foundation.min.js" type="text/javascript" defer="defer"> </script> <script src="resources/Scripts/plugins.min.js" type="text/javascript" defer="defer"> </script> <script src="resources/scripts/madcapall.js" type="text/javascript" defer="defer"> </script> <script> var filterTerm = ""; /*<![CDATA[*/ if (window.location.search.indexOf('q=') > -1) { filterTerm = location.search.split("q=")[1]; } /*]]>*/ dataLayer = [{ 'search_term': filterTerm, 'article_id': "<span class="System.SourceFile mc-variable">404-error.html</span>", 'article_title': "<span class="System.Title mc-variable">OverDrive Help - 404 Error</span>" }]; </script> <script src="resources/javascript/ga-code.js"> </script> <script type="text/javascript" src="Skins/Default/Scripts/odhelp-toolbar.js"> </script> </head> <body>  <div id="skip-nav"> <div class="row"> <div class="large-12 columns"> <ul class="skip-links"> <li><a title="Skip to search" href="#searchSkipLink" class="skip-link-search skip-link-item" alt="Skip to search" tabindex="1">Skip to search</a> </li> <li><a title="Skip to help categories" href="#helpCategoriesSkipLink" class="skip-link-categories skip-link-item" alt="Skip to help categories" tabindex="2">Skip to help categories</a> </li> <li><a title="Skip to footer" href="#footerSkipLink" class="skip-link-footer skip-link-item" alt="Skip to footer" tabindex="3">Skip to footer</a> </li> </ul> </div> </div> </div> <script>/* <![CDATA[ */ $( ".skip-link-item" ).focus(function() { $( "#skip-nav" ).css('height','auto'); }); /* ]]> */</script>  <nav class="pushy pushy-left"> <div id="cssmenu"> <ul> <li><a id="menu_default_mob" href="categories.htm"><span>Categories </span></a> <ul> <li><a id="menu_default_mob1" href="index.htm"><i class="icon-home"></i> Home</a> </li> <li><a href="categories/getting-started.htm"><i class="icon-getting-started"></i> Getting started</a> </li> <li><a href="categories/ebooks.htm"><i class="icon-ebooks"></i> Ebooks</a> </li> <li><a href="categories/audiobooks.htm"><i class="icon-audiobooks"></i> Audiobooks</a> </li> <li><a href="categories/overdrive-app.htm"><i class="icon-mobile"></i> OverDrive app</a> </li> <li><a href="categories/troubleshooting.htm"><i class="icon-troubleshooting"></i> Troubleshooting</a> </li> <li><a href="https://help.libbyapp.com/6103.htm"><span class="icon-libby-logo"></span> Libby app</a> </li> <li><a href="https://help.soraapp.com/5033.htm"><span class="icon-sora-logo"></span> Sora app</a> </li> <li><a href="https://help.kanopy.com/en-us/categories/getting-started.htm"><span class="icon-kanopy-logo"></span> Kanopy</a> </li> </ul> </li> <li><a id="menu_devices_mob" href="devices.htm"><span>Devices</span> </a> <ul> <li><a id="menu_devices_mob1" href="devices.htm">Devices Home</a> </li> <li><a href="9999.html"><span class="top_android"></span>Android</a> </li> <li><a href="9984.html"><span class="top_chrome"></span>Chromebooks</a> </li> <li><a href="9990.html"><span class="top_ereader"></span>Ereaders</a> </li> <li><a href="9998.html"><span class="top_i"></span>iOS (iPhone/iPad)</a> </li> <li data-mc-conditions="Default.English-Only"><a href="9992.html"><span class="top_kindle"></span> Kindle ereaders</a> </li> <li><a href="9991.html"><span class="top_amazon"></span> Fire tablets</a> </li> <li><a href="9988.html"><span class="top_kobo"></span> Kobo</a> </li> <li><a href="9983.html"><span class="top_tolino"></span> Tolino</a> </li> <li><a href="9994.html"><span class="top_i"></span>Mac</a> </li> <li><a href="9989.html"><span class="top_nook"></span> NOOK</a> </li> <li><a href="9995.html"><span class="top_wins8"></span>Windows</a> </li> </ul> </li> <li><a id="menu_articles_home_mob" href="categories/getting-started.htm"><span>Getting started</span></a> </li> <li style="display:block"><a id="language_mobile" href="#"><span>Language</span> </a> <ul class="lang_manual"> <li><a class="lang_link" href="../en-us">English</a> </li> <li><a class="lang_link" href="../fr-ca">Français</a> </li> <li><a class="lang_link" href="../de-de">Deutsch</a> </li> </ul> </li> </ul> </div> </nav>  <div class="site-overlay"> </div> <div id="container">  <div class="menu-btn"><i class="icon-menu"></i> </div> <header> <div class="navigation"> <div class="row"> <div class="large-12 columns"> <div class="page-header"><a class="default_bread" href="index.htm"><div class="logo"></div></a> </div> <div id="menu-wrapper"> <ul class="nav"> <li id="top_quick"><a id="menu_default" href="categories.htm">Categories</a> <div class="geto"> <div class="nav-column"> <ul> <li><a href="categories/getting-started.htm"><i class="icon-getting-started"></i> Getting started</a> </li> <li><a href="categories/ebooks.htm"><i class="icon-ebooks"></i> Ebooks</a> </li> <li><a href="categories/audiobooks.htm"><i class="icon-audiobooks"></i> Audiobooks </a> </li> </ul> </div> <div class="nav-column"> <ul> <li><a href="categories/overdrive-app.htm"><i class="icon-mobile"></i> OverDrive app </a> </li> <li><a href="categories/troubleshooting.htm"><i class="icon-troubleshooting"></i> Troubleshooting </a> </li> </ul> </div> <div class="nav-column"> <ul> <li><a href="https://help.libbyapp.com/6103.htm"><span class="icon-libby-logo"></span> Libby app</a> </li> <li><a href="https://help.soraapp.com/5033.htm"><span class="icon-sora-logo"></span> Sora app</a> </li> <li><a href="https://help.kanopy.com/en-us/categories/getting-started.htm"><span class="icon-kanopy-logo"></span> Kanopy</a> </li> </ul> </div> </div> </li> <li><a id="menu_devices" href="devices.htm">Devices</a> <div class="devices_submenu"> <div class="nav-column"> <ul> <li><a href="9999.html"><span class="top_android"></span>Android </a> </li> <li><a href="9984.html"><span class="top_chrome"></span>Chromebooks </a> </li> <li><a href="9990.html"><span class="top_ereader"></span>Ereaders </a> </li> <li><a href="9998.html"><span class="top_i"></span>iOS (iPhone/iPad) </a> </li> </ul> </div> <div class="nav-column"> <ul> <li class="kindle" data-mc-conditions="Default.English-Only"><a href="9992.html"><span class="top_kindle"></span> Kindle ereaders </a> </li> <li class="kindle_tab"><a href="9991.html"><span class="top_amazon"></span> Fire tablets </a> </li> <li><a href="9988.html"><span class="top_kobo"></span> Kobo</a> </li> <li><a href="9983.html"><span class="top_tolino"></span> Tolino</a> </li> </ul> </div> <div class="nav-column"> <ul> <li><a href="9994.html"><span class="top_i"></span>Mac </a> </li> <li><a href="9989.html"><span class="top_nook"></span> NOOK </a> </li> <li><a href="9995.html"><span class="top_wins8"></span>Windows </a> </li> </ul> </div> </div> </li> <li><a id="menu_articles_home" href="categories/getting-started.htm">Getting Started</a> </li> </ul> </div> <div class="lang" style="float:right"> <select id="a-content-select"> <option value="en-us" selected="selected">English</option> <option value="fr-ca">Français (Canada)</option> <option value="de-de">Deutsch</option> </select> </div>  <div class="search_area_search"> <div class="outer_nohome"> <div class="inner_nohome"> <form class="search" action="#"> <div class="search-bar search-bar-container needs-pie _Skins_odhelp_search_bar mc-component"> <input class="search-field needs-pie" type="search" aria-label="Search Field" placeholder="Search OverDrive Help" /> <div class="search-filter-wrapper"><span class="invisible-label" id="search-filters-label"></span> <div class="search-filter" aria-haspopup="true" aria-controls="sf-content" aria-expanded="false" aria-label="Search Filter" title="All Files" role="button" tabindex="0"> </div> <div class="search-filter-content" id="sf-content"> <ul> <li> <button class="mc-dropdown-item" aria-labelledby="search-filters-label filterSelectorLabel-00001"><span id="filterSelectorLabel-00001">All Files</span> </button> </li> </ul> </div> </div> <div class="search-submit-wrapper" dir="ltr"> <div class="search-submit" title="Search" role="button" tabindex="0"><span class="invisible-label"></span> </div> </div> </div> </form> </div> </div> </div>  </div> </div> </div> <script type="text/javascript">/* <![CDATA[ */ $( ".menu-btn" ).click(function() { $('.pushy').css('visibility','visible'); }); /* ]]> */</script> </header> <div class="row"> <div class="large-12 columns"> <div id="breadcrumbs"> </div> </div> </div> <div class="row">  <div class="large-9 columns main-content" id="print"> <div id="support-main"> <div class="support-body"> <div class="content article_page"> <div class="buttons popup-container clearfix topicToolbarProxy _Skins_odhelp_toolbar mc-component nocontent" style="mc-topic-toolbar-items: Print;"> <div class="button-group-container-left"> <button class="button needs-pie print-button" title="Print"> <div> <div role="img" class="button-icon-wrapper" aria-label="Print"> <div class="button-icon"> </div> </div> </div> </button> </div> </div> <div class="article-content"> <div role="main" id="mc-main-content"> <div class="app-column"> <div class="error-title">404: There's nothing here</div> <div class="error-explanation"> <p>There's no article or landing page here. Here are a few possible reasons:</p> <ul> <li>The page was moved or archived</li> <li>The address (URL) may be incorrect</li> </ul> <p>Try returning home and looking for another topic.</p> </div><a href="home.htm" class="return-home">Return Home</a> <div class="separe"> </div> <blockquote>“There is nothing like looking, if you want to find something. You certainly usually find something, if you look, but it is not always quite the something you were after.”<cite>J.R.R. Tolkien, <em>The Hobbit</em></cite></blockquote> </div> </div> <div class="meta"> Last Updated: <span class="mc-variable last-updated-date.LastUpdatedDate variable">08 December 2023 09:15 AM</span></div> </div> </div> </div> </div> </div>  <div class="large-3 columns"> <div id="accordion"><span class="head-click"><span class="arrow-icon"></span><h3>Categories</h3></span> <div> <ul class="side-expand"> <li><a href="categories/getting-started.htm">Getting started</a> </li> <li><a href="categories/ebooks.htm">Ebooks</a> </li> <li><a href="categories/audiobooks.htm">Audiobooks</a> </li> <li><a href="categories/overdrive-app.htm">OverDrive app</a> </li> <li><a href="categories/troubleshooting.htm">Troubleshooting</a> </li> <li class="categ-libby"><span class="cat-libby"></span><a href="https://help.libbyapp.com/6103.htm">Libby app</a> </li> <li class="categ-sora"><span class="cat-sora"></span><a href="https://help.soraapp.com/5033.htm">Sora app</a> </li> <li class="categ-kanopy"><span class="cat-kanopy"></span><a href="https://help.kanopy.com/en-us/categories/getting-started.htm">Kanopy</a> </li> </ul> </div> </div> <div class="lib_support"><a href="support.htm">Find library support</a> </div> </div> </div>  <div class="footer"><a name="footerSkipLink" id="footerSkipLink" tabindex="-1"></a> <div class="row footer-catagories"> <div class="large-3 columns"> <div class="foot-el-center"> <h2 title="OverDrive app">Using OverDrive</h2> <ul class="foot-el-center"> <li><a href="https://goo.gl/rFtFgX">Meet Libby</a> </li> <li><a href="categories/getting-started.htm">Getting started</a> </li> <li><a href="categories/troubleshooting.htm">Troubleshooting</a> </li> <li><a href="support.htm">Support</a> </li> </ul> </div> </div> <div class="large-3 columns"> <div class="foot-el-center"> <h2 title="Get to know us">About us</h2> <ul class="foot-el-center"> <li><a href="http://company.overdrive.com">Company</a> </li> <li><a href="http://company.overdrive.com/libraries">Libraries</a> </li> <li><a href="http://company.overdrive.com/education">Education</a> </li> <li><a href="http://resources.overdrive.com/">Resource Center</a> </li> <li><a href="http://marketplace.overdrive.com">Marketplace</a> </li> </ul> <hr class="site-footer__list hr" /> <ul class="site-footer__list"> <li><a href="https://company.overdrive.com/careers/">Careers with OverDrive</a> </li> </ul> </div> </div> <div class="large-3 columns"> <div class="foot-el-center footer-od-corporate"> <h2 title="OverDrive Corporate">Policies</h2> <ul class="foot-el-center"> <li><a href="https://company.cdn.overdrive.com/policies/privacy-policy.htm">Privacy policy</a> </li> <li><a href="https://www.overdrive.com/cookie-settings/edit" class="cookie-link-edit">Cookie Settings</a> </li> <li><a href="https://company.cdn.overdrive.com/policies/terms-and-conditions.htm">Terms and conditions</a> </li> <li><a href="https://company.cdn.overdrive.com/policies/terms-and-conditions.htm#attributions">Attributions</a> </li> </ul> </div> </div> <div class="large-3 columns"> <div class="site-footer__section"> <ul class="site-footer__list certifiedlogo"> <li><a href="http://company.overdrive.com/company/who-we-are/"><img src="https://odhelp.blob.core.windows.net/content/artifacts/img/BCorp_logo_2014.png" alt="Certified B Corporation" /></a> </li> <li><span class="odtext">© OverDrive, Inc.</span><a href="https://www.facebook.com/OverDriveForLibraries"><i class="fab fa-facebook"></i></a><a href="http://www.pinterest.com/overdrivelibs/"><i class="fab fa-pinterest-p"></i></a><a href="https://twitter.com/OverDriveLibs"><i class="fab fa-twitter"></i></a><a href="https://www.instagram.com/overdrive_libs/"><i class="fab fa-instagram"></i></a> </li> </ul> </div> </div> </div> </div>  <div id="gdpr-modal" class="cookie-popup cookie-popup--is-sticky"> <h2>This site uses cookies</h2> <p>OverDrive uses cookies and similar technologies to improve your experience, monitor our performance, and understand overall usage trends for OverDrive services (including OverDrive websites and apps). We use this information to create a better experience for all users. Please review the types of cookies we use below.</p> <div class="check-group"> <input disabled="disabled" checked="checked" type="checkbox" /> <label>Required Cookies</label> <p>These cookies allow you to explore OverDrive services and use our core features. Without these cookies, we can't provide services to you.</p> </div> <div class="check-group"> <input name="allowPerformanceCookies" id="allowPerformanceCookies" checked="checked" type="checkbox" /> <label>Performance and reliability cookies</label> <p>These cookies allow us to monitor OverDrive's performance and reliability. They alert us when OverDrive services are not working as expected. Without these cookies, we won't know if you have any performance-related issues that we may be able to address.</p> </div> <div class="check-group"> <input name="allowUserBehaviorCookies" id="allowUserBehaviorCookies" checked="checked" type="checkbox" /> <label>Research and analytics cookies</label> <p>These cookies help us understand user behavior within our services. For example, they let us know which features and sections are most popular. This information helps us design a better experience for all users.</p> </div> <p class="learn-more"> To learn more about cookies, please see our <a href="https://company.cdn.overdrive.com/policies/cookie-policy.htm" tabindex="-1">Cookie policy</a>. <br /> To learn more about how we use and protect your data, please see our <a href="https://company.cdn.overdrive.com/policies/privacy-policy.htm" tabindex="-1">Privacy policy</a>. </p> <p class="cookie-popup__save-wrapper"> <input class="cookie-popup__save" value="Confirm Cookie Settings" type="submit" /><span class="cancel-btn"></span> </p> </div> <script src="resources/javascript/accordion.js"> </script> <script src="resources/javascript/pushy.min.js" type="text/javascript"> </script> <script src="resources/javascript/cookie-gdpr.js"> </script> <script src="resources/javascript/supportcookie.js"> </script> </div>  <script src="resources/javascript/search_result_page.js"> </script> <script>/* <![CDATA[ */ $(document).foundation(); $("#accordion .head-click").click(function() { $('.side-expand').toggle(); $( this ).find('.arrow-icon').toggleClass( 'arrow-icon-active', 'arrow-icon' ); }); /* ]]> */</script> </body> </html>

CINXE.COM

OverDrive Help - 404 Error