WebMD Customer Care

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>WebMD Customer Care</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <link rel="canonical" href="https://customercare.webmd.com/hc/en-us"> <link rel="alternate" hreflang="en-us" href="https://customercare.webmd.com/hc/en-us"> <link rel="alternate" hreflang="x-default" href="https://customercare.webmd.com/hc/en-us"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" />  <link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/2122313/114094955952/style.css?digest=31898780112397"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZH46TSSZPTFVEGK57CBCZVR"> <script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" /> <script src="https://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.8.3/underscore-min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/vue/2.3.3/vue.min.js"></script> <link href="https://fonts.googleapis.com/css?family=Abel|Raleway:300,400,600,700|Source+Sans+Pro|Roboto|Roboto+Condensed" rel="stylesheet" /> <link href="https://use.fontawesome.com/releases/v5.0.8/css/all.css" rel="stylesheet" /> <script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script> <script> var cfaRules = [{ "fieldType": "tagger", "field": 360001582051, "value": "advertising", "select": [360001557692, 360001581151, 360001557712, 360001843091, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "community", "select": [360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "editorial", "select": [360001846532, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "facebook", "select": [360001670911, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "magazine", "select": [360001842971, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "mobile", "select": [360001843011, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "newsletters", "select": [360001846952, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "physician_directory", "select": [360001843051, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "privacy", "select": [360001846932, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "registration", "select": [360001846872, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "symptom_checker", "select": [360001843031, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001582051, "value": "technical_issues", "select": [360001846612, 360001847152], "formId": 114094016951, "requireds": [] }, { "fieldType": "tagger", "field": 360001842991, "value": "fit_programs_marketing", "select": [360001846552], "formId": 360000023351, "requireds": [] }, { "fieldType": "tagger", "field": 360001842991, "value": "general_comments_topic", "select": [360001843411], "formId": 360000023351, "requireds": [] }, { "fieldType": "tagger", "field": 360001842991, "value": "password_registration", "select": [360001846592], "formId": 360000023351, "requireds": [] }, { "fieldType": "tagger", "field": 360001842991, "value": "report_a_problem", "select": [360001846572], "formId": 360000023351, "requireds": [] }]; </script> <script type="text/javascript" src="/hc/theming_assets/2122313/114094955952/script.js?digest=31898780112397"></script> </head> <body class="community-enabled"> <div class="alertbox"></div> <header class="header"> <div class="header-inner"> <div class="logo"> <a title="Home" href="/hc/en-us"> <img src="/hc/theming_assets/01HZH46T7DGQ1KGWXYGWD2X33B" alt="Logo"> </a> <span class="logo-text">Support Center</span> </div> <div class="nav-wrapper"> <div class="contactUs"> <a href="/hc/en-us/requests/new"> Contact Us </a> </div> </div> </div> </header> <main role="main"> <section class="hero"> <div class="hero-inner"> <form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form> </div> </section> <div class="container"> <section class="knowledge-base"> <ul class="nav-list"> <li class="questionSection"> <span>WebMD Q&A Topics</span> </li> <li :class="['nav-item', isActive(19618372477069) && 'active']" data-id="19618372477069"> <a href='#19618372477069' class="nav-item-tab" @click='setTab(19618372477069)'>WebMD Physician Directory</a> <a href='/hc/en-us/categories/19618372477069-WebMD-Physician-Directory' class="nav-item-link">WebMD Physician Directory</a> </li> <li :class="['nav-item', isActive(19618293175053) && 'active']" data-id="19618293175053"> <a href='#19618293175053' class="nav-item-tab" @click='setTab(19618293175053)'>WebMD Account Access</a> <a href='/hc/en-us/categories/19618293175053-WebMD-Account-Access' class="nav-item-link">WebMD Account Access</a> </li> <li :class="['nav-item', isActive(30438330661773) && 'active']" data-id="30438330661773"> <a href='#30438330661773' class="nav-item-tab" @click='setTab(30438330661773)'>Health and Wellness Surveys</a> <a href='/hc/en-us/categories/30438330661773-Health-and-Wellness-Surveys' class="nav-item-link">Health and Wellness Surveys</a> </li> <li :class="['nav-item', isActive(19618207315341) && 'active']" data-id="19618207315341"> <a href='#19618207315341' class="nav-item-tab" @click='setTab(19618207315341)'>WebMD Newsletter Subscriptions </a> <a href='/hc/en-us/categories/19618207315341-WebMD-Newsletter-Subscriptions' class="nav-item-link">WebMD Newsletter Subscriptions </a> </li> <li :class="['nav-item', isActive(19618366358029) && 'active']" data-id="19618366358029"> <a href='#19618366358029' class="nav-item-tab" @click='setTab(19618366358029)'>WebMD Magazine</a> <a href='/hc/en-us/categories/19618366358029-WebMD-Magazine' class="nav-item-link">WebMD Magazine</a> </li> <li :class="['nav-item', isActive(19618376794125) && 'active']" data-id="19618376794125"> <a href='#19618376794125' class="nav-item-tab" @click='setTab(19618376794125)'>WebMD Apps</a> <a href='/hc/en-us/categories/19618376794125-WebMD-Apps' class="nav-item-link">WebMD Apps</a> </li> <li :class="['nav-item', isActive(19618499408653) && 'active']" data-id="19618499408653"> <a href='#19618499408653' class="nav-item-tab" @click='setTab(19618499408653)'>WebMD Sales/Marketing & Company Policies</a> <a href='/hc/en-us/categories/19618499408653-WebMD-Sales-Marketing-Company-Policies' class="nav-item-link">WebMD Sales/Marketing & Company Policies</a> </li> <li :class="['nav-item', isActive(360000022651) && 'active']" data-id="360000022651"> <a href='#360000022651' class="nav-item-tab" @click='setTab(360000022651)'>Other WebMD Features/Offerings</a> <a href='/hc/en-us/categories/360000022651-Other-WebMD-Features-Offerings' class="nav-item-link">Other WebMD Features/Offerings</a> </li> </ul> <div class="nav-content"> <div class="nav-content-inner hide"> <div :class="['nav-category', isActive(19618372477069) && 'active']" data-id="19618372477069"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618372477069-WebMD-Physician-Directory">WebMD Physician Directory</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/13473408146701-WebMD-Physician-Directory">WebMD Physician Directory</a> </h3> <ul class="article-list"> <li class="article-list-item article-promoted"> <span data-title="Promoted article" class="icon-star"></span> <a href="/hc/en-us/articles/13473568974349-Updating-Correcting-Physician-Directory-Listing-or-Review-Concern" class="article-list-link">Updating/Correcting Physician Directory Listing or Review Concern</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/26107192673549-What-Reputation-Management-services-does-WebMD-Care-Directories-provide" class="article-list-link">What Reputation Management services does WebMD Care Directories provide? </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/26107181733261-Have-you-been-struggling-with-your-online-reputation-management-or-need-help-increasing-your-online-reviews" class="article-list-link">Have you been struggling with your online reputation management or need help increasing your online reviews? </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/26107072243085-What-is-a-Featured-Profile-and-how-can-I-get-one" class="article-list-link">What is a Featured Profile, and how can I get one? </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/26107037387533-Did-you-know-you-most-likely-had-a-WebMD-Care-Directories-physician-profile" class="article-list-link">Did you know you most likely had a WebMD Care Directories physician profile?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/26106914302733-Is-a-WebMD-Care-Directories-profile-free" class="article-list-link">Is a WebMD Care Directories profile free?</a> </li> </ul> <a href="/hc/en-us/sections/13473408146701-WebMD-Physician-Directory" class="see-all-articles"> See all 8 articles </a> </section> </div> </div> <div :class="['nav-category', isActive(19618293175053) && 'active']" data-id="19618293175053"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618293175053-WebMD-Account-Access">WebMD Account Access</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000382791-WebMD-Account-Access">WebMD Account Access</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19458644599181-Password-Reset" class="article-list-link">Password Reset</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001598872-Registration-Login-with-WebMD" class="article-list-link">Registration & Login with WebMD </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/4417379751821-Cancelling-a-WebMD-Account" class="article-list-link">Cancelling a WebMD Account </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001614191-Changing-a-Username" class="article-list-link">Changing a Username</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001614131-You-receive-WebMD-Newsletters-but-are-not-able-to-sign-in" class="article-list-link">You receive WebMD Newsletters, but are not able to sign-in</a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(30438330661773) && 'active']" data-id="30438330661773"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/30438330661773-Health-and-Wellness-Surveys">Health and Wellness Surveys</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/31150764080269-Health-and-Wellness-Survey-Participation">Health and Wellness Survey Participation</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/31517719583757-Tell-me-about-WebMD-Health-and-Wellness-Surveys" class="article-list-link">Tell me about WebMD Health and Wellness Surveys</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31516950478477-Am-I-eligible-to-participate-in-WebMD-Health-and-Wellness-Surveys" class="article-list-link">Am I eligible to participate in WebMD Health and Wellness Surveys?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31151111956109-How-do-I-indicate-that-I-am-interested-in-receiving-WebMD-Health-and-Wellness-Surveys" class="article-list-link">How do I indicate that I am interested in receiving WebMD Health and Wellness Surveys?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31517122366733-Telephone-or-Web-Conferencing-Survey-Process" class="article-list-link">Telephone or Web Conferencing Survey Process</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31517169102349-Why-do-you-need-me-to-confirm-my-identity-before-participating-in-paid-surveys" class="article-list-link">Why do you need me to confirm my identity before participating in paid surveys?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31517262152333-Can-I-forward-my-survey-email-to-a-friend-to-complete" class="article-list-link">Can I forward my survey email to a friend to complete?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/31516665782413-Health-and-Wellness-Survey-Rewards">Health and Wellness Survey Rewards</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/32169676826253-Reward-Email-Not-Received" class="article-list-link">Reward Email Not Received</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31519077075341-Survey-Link-Error" class="article-list-link">Survey Link Error</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31519017891469-Health-and-Wellness-Surveys-Rewards-Status" class="article-list-link">Health and Wellness Surveys Rewards Status</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31517436116493-Do-I-need-to-report-rewards-earned-on-my-taxes" class="article-list-link">Do I need to report rewards earned on my taxes?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31518147110157-When-will-my-survey-participation-reward-be-ready" class="article-list-link">When will my survey participation reward be ready?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/31516660069005-Survey-Questions">Survey Questions</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/31518222041997-Are-the-responses-I-provide-within-a-survey-confidential" class="article-list-link">Are the responses I provide within a survey confidential?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31519369663117-Survey-technical-issue" class="article-list-link">Survey technical issue</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/31519128611853-Are-the-responses-I-provide-within-a-survey-confidential" class="article-list-link">Are the responses I provide within a survey confidential?</a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(19618207315341) && 'active']" data-id="19618207315341"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618207315341-WebMD-Newsletter-Subscriptions">WebMD Newsletter Subscriptions </a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/19618765194381-Newsletter-Subscriptions">Newsletter Subscriptions</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19618971400077-Unsubscribing-from-our-Newsletter-s" class="article-list-link">Unsubscribing from our Newsletter(s)</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/19618315260429-Subscribe-to-Our-Newsletters" class="article-list-link">Subscribe to Our Newsletters</a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(19618366358029) && 'active']" data-id="19618366358029"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618366358029-WebMD-Magazine">WebMD Magazine</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000380532-WebMD-Magazine">WebMD Magazine</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/23639252298381-Where-can-I-view-WebMD-the-Magazine-Online" class="article-list-link">Where can I view WebMD the Magazine Online?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/19688731216653-What-is-WebMD-Magazine" class="article-list-link">What is WebMD Magazine?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001614311-I-m-a-physician-or-an-office-manager-of-a-medical-practice-How-can-I-receive-WebMD-the-Magazine-for-our-waiting-room" class="article-list-link">I'm a physician or an office manager of a medical practice. How can I receive WebMD the Magazine for our waiting room?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001599232-Manage-your-WebMD-Magazine-Subscriptions" class="article-list-link">Manage your WebMD Magazine Subscriptions </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001614331-How-can-I-order-additional-copies-of-WebMD-the-Magazine-for-my-office" class="article-list-link">How can I order additional copies of WebMD the Magazine for my office?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001599032-I-m-not-a-physician-but-I-m-interested-in-receiving-WebMD-the-Magazine-at-my-home" class="article-list-link">I'm not a physician, but I'm interested in receiving WebMD the Magazine at my home.</a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(19618376794125) && 'active']" data-id="19618376794125"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618376794125-WebMD-Apps">WebMD Apps</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000380472-WebMD-Mobile-Baby-App">WebMD Mobile Baby App</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19689334595341-Tell-me-about-the-WebMD-Baby-App" class="article-list-link">Tell me about the WebMD Baby App</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001597432-Difficulty-registering-for-the-WebMD-mobile-Baby-App" class="article-list-link">Difficulty registering for the WebMD mobile Baby App? </a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001613191-Is-it-possible-to-share-or-sync-the-WebMD-Baby-App-with-others" class="article-list-link">Is it possible to share or sync the WebMD Baby App with others?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/19689499187853-WebMD-core-App">WebMD core App</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19689436362509-Tell-me-about-the-core-WebMD-App" class="article-list-link">Tell me about the core WebMD App</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/19635682558477-Pregnancy-App">Pregnancy App</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19689418299021-Tell-me-about-the-WebMD-Pregnancy-App" class="article-list-link">Tell me about the WebMD Pregnancy App</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/19636192621581-Updating-your-Due-Date-on-the-WebMD-Pregnancy-App" class="article-list-link">Updating your Due Date on the WebMD Pregnancy App</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/19961325726093-Retired-Apps-No-longer-Available">Retired Apps (No longer Available)</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/19961721270797-WebMD-Allergy-App-Allergy-Tracker" class="article-list-link">WebMD Allergy App & Allergy Tracker </a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(19618499408653) && 'active']" data-id="19618499408653"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/19618499408653-WebMD-Sales-Marketing-Company-Policies">WebMD Sales/Marketing & Company Policies</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000380452-Advertising-on-WebMD">Advertising on WebMD</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/360001597372-Interested-in-Advertising-with-WebMD" class="article-list-link">Interested in Advertising with WebMD?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000380492-WebMD-Policies">WebMD Policies</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/360001597592-WebMD-Advertising-Policy" class="article-list-link">WebMD Advertising Policy</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001597652-WebMD-Editorial-Policy" class="article-list-link">WebMD Editorial Policy</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001613371-WebMD-Privacy-Policy" class="article-list-link">WebMD Privacy Policy</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360001597712-WebMD-Terms-of-Use" class="article-list-link">WebMD Terms of Use</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/360002613791-WebMD-Corrections-Policy" class="article-list-link">WebMD Corrections Policy</a> </li> </ul> </section> </div> </div> <div :class="['nav-category', isActive(360000022651) && 'active']" data-id="360000022651"> <h1 class="nav-category-title"><a href="/hc/en-us/categories/360000022651-Other-WebMD-Features-Offerings">Other WebMD Features/Offerings</a></h1> <div class="nav-category-list"> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/23977112636045-Reference-Sections-of-WebMD">Reference Sections of WebMD</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/30199566079885-Where-Can-I-find-WebMD-Drug-LIstings" class="article-list-link">Where Can I find WebMD Drug LIstings?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/30199570030349-Drug-Listing-References" class="article-list-link">Drug Listing References</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/23977204179341-Where-can-I-find-the-WebMD-Symptom-Checker" class="article-list-link">Where can I find the WebMD Symptom Checker?</a> </li> <li class="article-list-item"> <a href="/hc/en-us/articles/23977184226701-Where-can-I-find-the-Interaction-Checker" class="article-list-link">Where can I find the Interaction Checker?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/23901291003917-Online-Support-Groups">Online Support Groups</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/23901401358349-Where-can-I-access-WebMD-Online-Support-Groups" class="article-list-link">Where can I access WebMD Online Support Groups?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000929991-WebMD-Lab-Testing">WebMD Lab Testing</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/360003459491-What-is-WebMD-Lab-Testing" class="article-list-link">What is WebMD Lab Testing?</a> </li> </ul> </section> <section class="section"> <h3 class="section-tree-title"> <a href="/hc/en-us/sections/360000049711-Announcements">Announcements</a> </h3> <ul class="article-list"> <li class="article-list-item"> <a href="/hc/en-us/articles/31898737216653-Where-can-I-claim-my-free-WebMD-profile" class="article-list-link">Where can I claim my free WebMD profile?</a> </li> </ul> </section> </div> </div> </div> </div> </section> </div> <script> HC.templates.home.$mount("main"); </script> </main> <div class="subfooter"> <h1>Can't find what you're looking for?</h1> <div class="contactUs"> <a href="/hc/en-us/requests/new"> Contact Us </a> </div> </div> <footer role="contentinfo" tabindex="-1" data-js="global-footer"> <div id="ContentPane55" class="pane" tabindex="-1"> <nav aria-label="Footer Menu"> <ul class="global-footer" data-metrics-module="ftr"> <li class="global-footer-column logo"> <a href="https://www.webmd.com" data-metrics-link="logo"> <img src="https://img.webmd.com/dtmcms/live/webmd/consumer_assets/site_images/logos/webmd/web/webmd_logo.svg" alt="Logo for WebMD" title="WebMD: Better information. Better health." class="global-footer-logo" height="26" width="110"> </a> <ul class="social-icons"> <li> <a class="facebook" data-metrics-link="fb" href="https://www.facebook.com/WebMD/"> <span class="jawsonly">Visit WebMD on Facebook </span> <i class="fab fa-facebook"></i> </a> </li> <li> <a class="twitter" data-metrics-link="tw" href="https://twitter.com/webmd"> <span class="jawsonly">Visit WebMD on Twitter </span> <i class="fab fa-twitter-square"></i> </a> </li> <li> <a class="pinterest" data-metrics-link="pt" href="https://www.pinterest.com/webmd/"> <span class="jawsonly">Visit WebMD on Pinterest </span> <i class="fab fa-pinterest-square"></i> </a> </li> </ul> </li> <li class="global-footer-column"> <h3 class="policy">Policies</h3> <ul class="policy" data-metrics-section="1" data-metrics-sel="li"> <li><a href="https://www.webmd.com/about-webmd-policies/about-privacy-policy">Privacy Policy</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/cookie-policy">Cookie Policy</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/about-editorial-policy">Editorial Policy</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/about-advertising-policy">Advertising Policy</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/webmd-corrections-policies">Correction Policy</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/about-terms-and-conditions-of-use">Terms of Use</a></li> </ul> <h3 data-toggle-selector="ul" data-toggle-relation="sibling" data-toggle-size="640">About</h3> <ul data-metrics-section="2" data-metrics-sel="li"> <li><a href="https://customercare.webmd.com">Contact Us</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/default.htm">About WebMD</a></li> <li><a href="https://careers.webmd.com/">Careers</a></li> <li><a href="https://member.webmd.com/subscribe">Newsletter</a></li> <li><a href="http://www.wbmd.com">Corporate</a></li> <li><a href="http://www.webmdhealthservices.com">WebMD Health Services</a></li> <li><a href="https://www.webmd.com/sitemap">Site Map</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/accessibility-statement">Accessibility</a></li> </ul> </li> <li class="global-footer-column"> <h3 data-toggle-selector="ul" data-toggle-relation="sibling" data-toggle-size="640">WebMD Network</h3> <ul data-metrics-section="3" data-metrics-sel="li"> <li><a href="http://www.medscape.com">Medscape</a></li> <li><a href="http://reference.medscape.com">Medscape Reference</a></li> <li><a href="http://www.medicinenet.com">MedicineNet</a></li> <li><a href="http://www.emedicinehealth.com/script/main/hp.asp">eMedicineHealth</a></li> <li><a href="http://www.rxlist.com">RxList</a></li> <li><a href="http://www.onhealth.com%2f">OnHealth</a></li> <li><a href="https://www.webmd.com/rx">WebMDRx</a></li> <li><a href="https://www.webmd.com/first-aid/default.htm">First Aid</a></li> <li><a href="https://www.webmd.com/magazine/default.htm">WebMD Magazine</a></li> <li><a href="https://www.webmd.com/phr">WebMD Health Record</a></li> <li><a href="https://dictionary.webmd.com/default.htm">Dictionary</a></li> <li><a href="https://doctor.webmd.com/">Physician Directory</a></li> </ul> </li> <li class="global-footer-column"> <h3 data-toggle-selector="ul" data-toggle-relation="sibling" data-toggle-size="640">Our Apps</h3> <ul data-metrics-section="4" data-metrics-sel="li"> <li><a href="https://www.webmd.com/mobile">WebMD Mobile</a></li> <li><a href="https://www.webmd.com/webmdapp">WebMD App</a></li> <li><a href="https://www.webmd.com/pregnancyapp">Pregnancy</a></li> <li><a href="https://www.webmd.com/webmdbabyapp">Baby</a></li> <li><a href="https://www.webmd.com/allergy-app">Allergy</a></li> <li><a href="http://www.medscape.com/public/mobileapp">Medscape</a></li> </ul> <h3 data-toggle-selector="ul" data-toggle-relation="sibling" data-toggle-size="640">For Advertisers</h3> <ul data-metrics-section="5" data-metrics-sel="li"> <li><a href="https://mediakit.webmd.com/">Advertise with Us</a></li> <li><a href="https://www.webmd.com/about-webmd-policies/about-advertising-policy">Advertising Policy</a></li> </ul> </li> </ul> </nav>  <div class="global-footer-certificates" data-metrics-module> <ul> <li> <a data-metrics-link="_ftr_trust" href="https://privacy.truste.com/privacy-seal/validation?rid=07326333-3522-463d-81bf-f00fd7171fff" target="_blank" rel="noopener"> <img src="//privacy-policy.truste.com/privacy-seal/seal?rid=07326333-3522-463d-81bf-f00fd7171fff" height="45" width="142" alt="TRUSTe Privacy Certification" title="TRUSTe Privacy Certification"></a> </li> <li> <a data-metrics-link="_ftr_tag"><img title="TAG Registered Seal" width="61" height="60" alt="TAG Registered Seal" src="https://img.webmd.com/dtmcms/live/webmd/consumer_assets/site_images/layout/shared/tag-registered.png?resize=*:60px"></a> </li> <li> <a data-metrics-link="_ftr_hon" target="_blank" rel="noopener" href="https://www.hon.ch/HONcode/Conduct.html?HONConduct298987"> <img src="//www.honcode.ch/HONcode/Seal/HONConduct298987_s1.gif" alt="Honcode Seal" title="This site complies with the HONcode standard for trustworthy health information." height="60" width="43"></a> </li> <li> <script src="https://preferences.trustarc.com/webservices/js?domain=webmd&type=webmd_popnew&js=responsive" type="text/javascript"></script> <a data-metrics-link="_ftr_adchoices" style="cursor:pointer" onclick="TRUSTeWidget.Tab.link()"> <img src="//choices.trustarc.com/get?name=admarker2.png" width="77" height="16" alt="Adchoices" title="Adchoices" border="0"></a> </li> </ul> </div> <div class="global-footer-copyright"> <p>© 2005 - 2021 WebMD LLC. All rights reserved.</p> <p>WebMD does not provide medical advice, diagnosis or treatment.</p> <p><a rel="nofollow" href="https://www.webmd.com/policies/additional-info">See additional information.</a></p> </div> <script type="text/javascript"> $("[data-toggle-selector],[data-toggle-alias]").click(function() { var a = $(this).data("toggle-size") || 9999 , b = $(this).data("toggle-selector") , c = $(this).data("toggle-relation") , d = $(this).data("toggle-mask") || !1 , e = $(this).data("toggle-metrics") || !1 , f = $(this).data("toggle-mask-click") || !0 , g = $(this).data("toggle-alias") || !1 , h = $(this).data("toggle-acc-target") || !1 , i = $(this).data("toggle-acc-trigger") || !1 , j = this; if (g) return void $(g).trigger("click"); if ($(window).width() < a) { switch (d && ($(j).before('<div class="' + d + '"></div>'), $("body").attr("data-content-masked", "true"), f && $("." + d).click(function() { $(j).trigger("click") })), h && $(h).removeClass("expanded"), c) { case "sibling": $(j).toggleClass("expanded").next(b).first().toggleClass("expanded"); break; case "parent": $(j).toggleClass("expanded").parents(b).first().toggleClass("expanded"); break; case "child": $(j).toggleClass("expanded").children(b).first().toggleClass("expanded"); break; default: $(j).toggleClass("expanded"), $(b).toggleClass("expanded") } i && ($(i).removeClass("expanded"), $(j).addClass("expanded")), $(j).hasClass("expanded") ? e && wmdPageLink(e.split(",")[0]) : ($("." + d).remove(), $("body").removeAttr("data-content-masked"), e && wmdPageLink(e.split(",")[1])) } }); </script>  <script src="//static.zdassets.com/hc/assets/en-us.cacab8b2af301c81e552.js"></script> <script src="https://webmdsupport.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="114094955952" data-return-to="https://customercare.webmd.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="114094955952,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"webmdsupport","environment":"production","name":"WebMD Customer Care"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"front_page_viewed","data":"BAh7BjoKX21ldGF7DDoPYWNjb3VudF9pZGkDSWIgOhNoZWxwX2NlbnRlcl9pZGwrCPc3rNFTADoNYnJhbmRfaWRsKwiw3ZaQGgA6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q6GmFub255bW91c190cmFja2luZ19pZDA=--bb7eaea4b8fb6bc3ca43a0bc86ef2a1c772d897a","url":"https://customercare.webmd.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"current_text_direction":"ltr","current_brand_id":114094955952,"current_brand_name":"WebMD","current_brand_url":"https://webmdsupport.zendesk.com","current_brand_active":true,"current_path":null,"show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":true,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_multi_language_help_center":true,"show_at_mentions":true,"embeddables_config":{"embeddables_web_widget":true,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://customercare.webmd.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://webmdsupport.zendesk.com/knowledge/user_segments?brand_id=114094955952","has_gather":true,"has_ckeditor":false,"has_community_enabled":true,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_lookup_fields_in_guide_legacy_templates":true,"has_edit_user_profile_v2":false,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://webmdsupport.zendesk.com/knowledge/arrange?brand_id=114094955952","article_verification_url":"https://webmdsupport.zendesk.com/knowledge/verification?brand_id=114094955952","has_article_verification":false,"guide_language_settings_url":"https://customercare.webmd.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://webmdsupport.zendesk.com/knowledge/import_articles?brand_id=114094955952","content_tags_url":"https://webmdsupport.zendesk.com/knowledge/content_tags?brand_id=114094955952","community_badges_url":"https://webmdsupport.zendesk.com/knowledge/community_badges?brand_id=114094955952","community_settings_url":"https://webmdsupport.zendesk.com/knowledge/community_settings?brand_id=114094955952","gather_plan_state":"subscribed","search_settings_url":"https://webmdsupport.zendesk.com/knowledge/search_settings?brand_id=114094955952","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"logo":"/hc/theming_assets/01HZH46TNZ6ETT4NZ75NY0KQHS","favicon":"/hc/theming_assets/01HZH46TSSZPTFVEGK57CBCZVR"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_docs_importer":false,"user_preferred_locale":"en-us","base_locale":"en-us","has_end_user_session_renewal":true,"has_user_session_cookie_enabled":false,"has_end_user_2fa":true,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":false,"has_guide_service_catalog":false,"version":"v25433"}; </script> <script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script> <script src="//static.zdassets.com/hc/assets/hc_enduser-9106d6499b2223b4cfdc07e64cd232c8.js"></script> </body> </html>

CINXE.COM

WebMD Customer Care