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0-.767-.775l-12.305-.17c-.782 0-1.663-.998-1.663-1.782L4.907 7.307a.771.771 0 0 0-.768-.775h-.007c-.203 0-.4.081-.543.227L.225 10.158a.78.78 0 0 0-.225.548v8.428c0 4.027 3.231 7.29 7.217 7.29v.001ZM22.812.903h-8.339c-.203 0-.399.081-.542.227l-3.372 3.406a.779.779 0 0 0-.225.549c0 .428.344.775.768.775l12.304.17c.782 0 1.663.999 1.663 1.782l.003 12.209c0 .428.344.776.768.776h.007c.203 0 .4-.082.543-.228l3.413-3.399a.779.779 0 0 0 .225-.548V8.195c.001-4.028-3.23-7.292-7.216-7.292Z"></path></g><defs><clipPath id="platformA"><path fill="#fff" d="M0 .397h30.532v26.028H0z"></path></clipPath></defs></svg> <span>Platform</span></a></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div><div data-focus-lock-disabled="disabled" class="Menu_focusWrapper__uv2om"><nav><button type="button" aria-label="Open menu" aria-expanded="false" aria-controls="top-nav" class="Menu_burger__X5SHW"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20"><g fill="none" stroke="#ffffff" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"><path d="M1 3.5h15"></path><path d="M1 8h15"></path><path d="M1 12.5h15"></path></g></svg></button><ul id="top-nav" data-expanded="false" class="Menu_list__JLHNS"><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Products <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="/open-agent-app"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Open Agent App</span><small>A rich and extendable messaging application for teams that value productivity</small></div></a></li><li><a href="/open-chat-widget"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Open Chat Widget</span><small>A beautiful tool for creative designers and demanding developers</small></div></a></li><li><a href="/omnichannel"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.303 12.527a3 3 0 1 0-6 0 3 3 0 0 0 6 0ZM13.827 4.749a1.006 1.006 0 1 1 1.935-.554 1.006 1.006 0 0 1-1.935.554ZM12.478 19.806a1.007 1.007 0 1 1 1.935-.555 1.007 1.007 0 0 1-1.935.555ZM3.645 7.614A1.007 1.007 0 1 1 5.58 7.06a1.007 1.007 0 0 1-1.935.554ZM2.322 17.614a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM19.743 15.011a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM8.303 11.027l-3-3M7.755 14.012 3.77 16.95M11.6 15.527l1.203 2.5M12.266 9.428 14.667 5.1M14.302 13.56l4.883.816"></path></svg><div><span>Omnichannel APIs</span><small>Your entire messaging communication in one clean interface</small></div></a></li><li><a href="/data-and-reporting"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting APIs</span><small>Build custom reports from your data and analyze them as you see fit</small></div></a></li><li><a href="/api-collection"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21153)"><path d="M12.5 3 4 7l8.5 4L21 7l-8.5-4ZM4 12l8.5 4 8.5-4M4 17l8.5 4 8.5-4M4 12l2.125-1M21 12l-2.125-1M4 17l2.125-1M21 17l-2.125-1"></path></g><defs><clipPath id="clip0_4969_21153"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Collection</span><small>Technological assets powering our industry-leading messaging solutions</small></div></a></li><li><a href="/api-usage"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_21142)"><path stroke="#000" stroke-width="2" d="M11.78 4.003a8 8 0 1 1-6.286 12.653"></path><mask id="path-2-inside-1_4969_21142" fill="#fff"><path d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z"></path></mask><path stroke="#000" stroke-width=".6" d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z" mask="url(#path-2-inside-1_4969_21142)"></path></g><defs><clipPath id="clip0_4969_21142"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Usage</span><small>See the status of your API usage and perform development management actions</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><span>See what's buzzing</span><a href="/resource-center/updates/text-platform-api-usage"><img alt="Read about new API Usage reports and changes in the Text Platform" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-products.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="/resource-center/updates/text-platform-api-usage"><p class="text-bold">New API Usage reports and changes in the Text Platform</p><p>Read about the new API Usage reports and changes in billing for private API use to optimize your private apps’ performance and payments.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Developer Program <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="/developer-program"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4970_23248)"><path d="m21 21.5-4.023-4.023M4.026 14.216a7.016 7.016 0 0 0 7.69 3.07 7.012 7.012 0 0 0 5.217-7.744 7 7 0 0 0-7.118-6.035 7.021 7.021 0 0 0-6.821 6.385"></path><path d="M1.686 6.516 2.72 10.38l3.864-1.035"></path></g><defs><clipPath id="clip0_4970_23248"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Program Overview</span><small>Discover the Text Developer Program to grow your business and revenue streams</small></div></a></li><li><a href="/developer-program/offer"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4970_23259)"><path d="m7.941 12.51 2.03-2.03M16.102 12.51l-2.03-2.03M7.941 12.51l2.03 2.03M16.102 12.51l-2.03 2.03M5 7.7a2.2 2.2 0 0 1 2.2-2.2h1a2.2 2.2 0 0 0 1.55-.64l.7-.7a2.2 2.2 0 0 1 3.12 0l.7.7c.412.41.97.64 1.55.64h1a2.2 2.2 0 0 1 2.2 2.2v1c0 .58.23 1.138.64 1.55l.7.7a2.2 2.2 0 0 1 0 3.12l-.7.7a2.2 2.2 0 0 0-.64 1.55v1a2.2 2.2 0 0 1-2.2 2.2h-1a2.2 2.2 0 0 0-1.55.64l-.7.7a2.202 2.202 0 0 1-3.12 0l-.7-.7a2.2 2.2 0 0 0-1.55-.64h-1a2.2 2.2 0 0 1-2.2-2.2v-1a2.2 2.2 0 0 0-.64-1.55l-.7-.7a2.2 2.2 0 0 1 0-3.12l.7-.7A2.2 2.2 0 0 0 5 8.7v-1"></path></g><defs><clipPath 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fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>App Templates</span><small>Application templates created to kickstart your development process</small></div></a></li><li><a href="/resource-center/tutorials"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21899)"><path d="M16.501 19.794a9 9 0 1 0-9-15.589 9 9 0 0 0 9 15.59Z"></path><path d="m9.602 16.848 7.794-4.5L9.499 7.67l.103 9.178Z"></path></g><defs><clipPath id="clip0_4969_21899"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Videos</span><small>A library of hands-on video tutorials about programming and app development</small></div></a></li><li><a href="https://status.livechat.com/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21909)"><path d="M3 14 14 3M10 3h4v4M10 17v4h4M21 10 10 21"></path></g><defs><clipPath id="clip0_4969_21909"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Status</span><small>Status page with live information about the current status of our products</small></div></a></li><li><a href="/developer-terms"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21921)"><path d="M9.615 20H7a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h8a2 2 0 0 1 2 2v8M14 19l2 2 4-4M9 8h4M9 12h2"></path></g><defs><clipPath id="clip0_4969_21921"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Developer Terms</span><small>Your legal rights, responsibilities, and the conditions for joining the Text Developer Program</small></div></a></li><li><a href="/marketplace-guidelines"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21933)"><path d="M3 19a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6v13M12 6v13M21 6v13"></path></g><defs><clipPath id="clip0_4969_21933"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Marketplace Guidelines</span><small>A set of guidelines to follow for developers who publish their apps on the Text Marketplace</small></div></a></li><li><a href="/tools"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#2C3331" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_5499_46475)"><path d="M3 21h4L20 8a2.829 2.829 0 0 0-4-4L3 17v4ZM14.5 5.5l4 4"></path><path d="M12 8 7 3 3 7l5 5M7 8 5.5 9.5M16 12l5 5-4 4-5-5M16 17l-1.5 1.5"></path></g><defs><clipPath id="clip0_5499_46475"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Tools</span><small>A suite of developer tools to automate routine tasks and fast-track your daily workflows</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="/resource-center"><img alt="Elevate your skills with our Resource Center" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><div class="Dropdown_newsRecents__mngyV"><p>recent articles</p><ul><li><a href="/resource-center/updates/text-mining-nlp"><span>Text Mining and Natural Language Processing: Transforming Text into Value</span></a></li><li><a href="/resource-center/updates/developer-starter-pack"><span>Developer Starter Pack: The Most Useful Resources to Start Building Apps</span></a></li><li><a href="/resource-center/updates/how-to-make-money-coding"><span>How to Make Money Coding: Strategies for 2024</span></a></li></ul></div></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Documentation <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="https://platform.text.com/docs/getting-started/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22659)"><path d="M4 13a8 8 0 0 1 7 7 6 6 0 0 0 3-5 9 9 0 0 0 6-8 3 3 0 0 0-3-3 9 9 0 0 0-8 6 6 6 0 0 0-5 3"></path><path d="M7 14a6 6 0 0 0-3 6 6 6 0 0 0 6-3M15 10a1 1 0 1 0 0-2 1 1 0 0 0 0 2Z"></path></g><defs><clipPath id="clip0_4969_22659"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Getting Started</span><small>Learn how the Platform can help you grow your business</small></div></a></li><li><a href="https://platform.text.com/docs/authorization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22666)"><path d="M4 5a1 1 0 0 1 1-1h14a1 1 0 0 1 1 1v14a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V5ZM4 8h16M8 4v4"></path><path d="M9.5 14.5 11 16l3-3"></path></g><defs><clipPath id="clip0_4969_22666"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Authorization</span><small>The ultimate guide about authorization flows you can implement in integrations</small></div></a></li><li><a href="https://platform.text.com/docs/messaging/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22678)"><path d="M4 19.5V8.397c0-.769.316-1.505.879-2.049A3.055 3.055 0 0 1 7 5.5h10c.796 0 1.559.305 2.121.848.563.544.879 1.28.879 2.049v5.793c0 .768-.316 1.505-.879 2.048a3.055 3.055 0 0 1-2.121.848H8L4 19.5Zm8-8.5v.01M8 11v.01m8-.01v.01"></path></g><defs><clipPath id="clip0_4969_22678"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Messaging</span><small>Learn about concepts like chat, thread, and routing, all essential to understanding Messaging API</small></div></a></li><li><a href="https://platform.text.com/docs/extending-agent-app/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Agent App</span><small>Extend the LiveChat or HelpDesk App with widgets, buttons, and other UI elements</small></div></a></li><li><a href="https://platform.text.com/docs/extending-chat-widget/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Chat Widget</span><small>Make use of Moments and Rich messages, and build custom solutions inside the Chat Widget</small></div></a></li><li><a href="https://platform.text.com/docs/management/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_22713)"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 20.5a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 13.5v6M9.999 11.468 3.5 10.5M14 11.468l6.498-.968"></path><circle cx="12" cy="11.5" r="3" fill="#1B1B20"></circle></g><defs><clipPath id="clip0_4969_22713"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Management</span><small>Use the Configuration API for management actions to set up bot agents, webhooks, and properties</small></div></a></li><li><a href="https://platform.text.com/docs/data-reporting/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting</span><small>Extract data from your LiveChat Reports to perform an in-depth data analysis</small></div></a></li><li><a href="https://platform.text.com/docs/monetization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22739)"><path d="M9 14c0 1.657 2.686 3 6 3s6-1.343 6-3-2.686-3-6-3-6 1.343-6 3Z"></path><path d="M9 14v4c0 1.656 2.686 3 6 3s6-1.344 6-3v-4M3 6c0 1.072 1.144 2.062 3 2.598s4.144.536 6 0c1.856-.536 3-1.526 3-2.598 0-1.072-1.144-2.062-3-2.598s-4.144-.536-6 0C4.144 3.938 3 4.928 3 6Z"></path><path d="M3 6v10c0 .888.772 1.45 2 2"></path><path d="M3 11c0 .888.772 1.45 2 2"></path></g><defs><clipPath id="clip0_4969_22739"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Monetization</span><small>Discover how to monetize your apps and generate passive income</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="https://platform.text.com/docs/management/changelog#bots-1"><img alt="Read about Bot templates" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="https://platform.text.com/docs/management/changelog#bots-1"><p class="text-bold">New bots mechanism: Bot templates</p><p>Discover our new, more optimal way to create and manage bots in your apps with bot templates. Available from the v3.5 of the Configuration API.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a><a class="Dropdown_discordBtn__yapi9" href="https://discord.com/invite/gRzwSaCxg4" target="_blank" rel="noreferrer noopener">Join Discord community <svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 48 48" fill="none"><path fill="currentColor" d="M35.454 14.01A28.141 28.141 0 0 0 28.646 12a18.241 18.241 0 0 0-.872 1.701 26.594 26.594 0 0 0-7.545 0A17.76 17.76 0 0 0 19.346 12a28.046 28.046 0 0 0-6.813 2.015C8.224 20.132 7.056 26.097 7.64 31.978a27.914 27.914 0 0 0 8.35 4.02 19.315 19.315 0 0 0 1.788-2.768 18.084 18.084 0 0 1-2.816-1.287c.236-.165.467-.337.69-.513 5.43 2.386 11.33 2.386 16.695 0 .226.177.457.348.69.513a18.04 18.04 0 0 1-2.82 1.29A19.238 19.238 0 0 0 32.004 36a27.86 27.86 0 0 0 8.355-4.022c.685-6.817-1.17-12.728-4.906-17.968ZM18.518 28.361c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.309-3.174 2.967-3.174 1.659 0 2.995 1.43 2.967 3.174.003 1.74-1.308 3.17-2.967 3.17Zm10.964 0c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.308-3.174 2.967-3.174 1.658 0 2.995 1.43 2.967 3.174 0 1.74-1.309 3.17-2.967 3.17Z"></path></svg></a></div></div></div></div></div></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=header_cta&source_type=website&source_url=https%3a%2f%2fplatform.text.com/app-ideas">Start building</a></div></header><main><section class="hero_heroSection__pKGws"><div class="hero_heroContainer__0tO9K"><h1 class="text-6xl">You have the tools,<br/> we got the ideas</h1><p class="text-lg">We know that finding a perfect idea for your app can be tricky. Below you can find real app ideas from the LiveChat customers.</p><div class="pb-15"><a class="cta cta--primary text-bold" href="#ideas">Explore ideas</a><a class="cta cta--secondary text-bold" href="#add-idea">Add your own idea</a></div></div></section><section id="ideas" class="ideas_ideasSection__Fvw5l"><h2 class="text-3xl">App ideas</h2><div data-testid="filtered-apps"><div class="FilteredApps_filters__Iux44"><button class="FilteredApps_filterBtn__I_l9y ">LiveChat</button><button class="FilteredApps_filterBtn__I_l9y ">HelpDesk</button></div><div class="FilteredApps_appsList__cH4_M"><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with Google Calendar</h3><p>Creating a meeting in Google Calendar, adding relevant information to the ticket details, and sending an invitation to the recipient in the form of a ticket response with a link to the actual meeting directly in the conversation.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with Slack</h3><p>Setting up webhooks to connect to Slack, allowing the creation of HelpDesk tickets directly from Slack messages. This adds a convenient way to communicate with team members and managers.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with Messenger</h3><p>Enabling the creation of HelpDesk tickets directly from Messenger messages, providing a new channel for communication with coworkers and external recipients.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with WhatsApp</h3><p>Setting up webhooks to connect to WhatsApp, allowing the creation of HelpDesk tickets directly from messages from the platform. This adds a new communication channel for team collaboration and external communication with clients.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with WordPress</h3><p>Creating a contact form for WordPress and linking it to HelpDesk, allowing website visitors to submit a contact form that will generate a HelpDesk ticket. This will enable website visitors to easily and quickly contact companies.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with payment service</h3><p>Integrating popular payment services with HelpDesk(Paypal/Google Pay/Apple Pay/Stripe) and enabling users to create and send custom payment links in communication feed to customers.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">HelpDesk Widgets</span></div><h3 class="text-lg text-bold">Integration with CRM/e-commerce platform</h3><p>Using HelpDesk-SDK to check existing tickets in the CRM and edit data directly in the ticket details. Sharing information between HelpDesk and the selected CRM about the recipient and their requirements gathered during the relationship-building process.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">CRM integrations</h3><p>There are still many options to explore when it comes to the CRMs LiveChat can be integrated with. Check out our Marketplace and see if you can find some inspiration!</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent Chat API</span></div><h3 class="text-lg text-bold">Please hold on</h3><p>Send a custom message to the customer if the chat is idle for a certain period of time.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Configuration API</span></div><h3 class="text-lg text-bold">Chat Source Report</h3><p>Improve the reporting experience by automatically tagging chats from a certain source.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Configuration API</span></div><h3 class="text-lg text-bold">Simplified tag editing</h3><p>Replace existing tags with new tags in all the chats they were already added to.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Agent grading</h3><p>Allow admins to internally grade the performance of any agent, scoring their chats.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent Chat API</span></div><h3 class="text-lg text-bold">Google Play integration</h3><p>Reply to your app reviews directly from chats.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span></div><h3 class="text-lg text-bold">Transcripts made prettier</h3><p>Send neatly formatted transcripts to a selected channel automatically after each chat ends.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Kustomer integration</h3><p>This app would integrate LiveChat with the Kustomer CRM.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Team Capacity</h3><p>The app lets you check your team capacity. You can easily check how many Agents are chatting and how many are active.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent Chat API</span><span class="text-3xs">Configuration API</span></div><h3 class="text-lg text-bold">Chat Bots</h3><p>Create mini-chatbots in a dedicated editor.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Chat Widget Moments</span><span class="text-3xs">Billing API</span></div><h3 class="text-lg text-bold">Tips</h3><p>Reward Agents with tips, so that they can spend the extra money on pizza.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Agent Alert</h3><p>Notify other Agents when facing problems on a chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Water Tracker</h3><p>Sends reminders about drinking water.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">MyFinance</h3><p>If you share expenses with other Agents, MyFinance can help you keep track of your finances.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">LC Exam</h3><p>Before Agents become LiveChat power users, they need to know it inside out. LC Exam helps to test what you already know and learn even more!</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Chat Widget Moments</span></div><h3 class="text-lg text-bold">Tracking Number Checker</h3><p>Shows delivery statuses from e-commerce platforms.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Break Time</h3><p>Reminds Agents to take a break.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">What's for lunch</h3><p>Check what other Agents have for lunch and find out how long you need to wait for yours.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Chat Widget Moments</span></div><h3 class="text-lg text-bold">Agent Heart Rate Monitor</h3><p>Informs the Visitor about the Agent state in pre-defined time intervals. Gives the Visitor an estimated waiting time.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Drive together</h3><p>Give your Agent colleagues a lift home and split the cost in an easy way.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent Chat API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Forwarding messages</h3><p>Forward the currently active chat to a group or department, and add a note.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Chat Widget Moments</span></div><h3 class="text-lg text-bold">Pay in the chat</h3><p>Use Moments for visitor payments right in the chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Google Drive Integration</h3><p>Send files to the visitor without leaving the chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Webhooks</span></div><h3 class="text-lg text-bold">Storing chats in Google Analytics</h3><p>Connect the data from LiveChat with Google Analytics capabilities.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Become the master of tickets</h3><p>Display advanced ticket reports, customized charts and list unsolved tickets.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Introduce customer scoring</h3><p>Let agents assign scores to the visitors. It could work as a lead scoring.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Display enhanced Customer Details</h3><p>Provide agents with more information about the customers they chat with. The information could be pulled from public data APIs.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Compete with your teammates</h3><p>A simple game for agents that keep their reports tight. Agents can compete in different categories: agent of the day, most cases solved, 90% of chats tagged, etc.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Have currency converter at hand</h3><p>Display a simple currency converter in Agent App Widgets.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">Remind about visitor's name day</h3><p>Show information about visitior's name day.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span></div><h3 class="text-lg text-bold">In-chat easy-access cloud storage</h3><p>Allows the Agent to easily upload and use cloud storage files from within the chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span></div><h3 class="text-lg text-bold">Easy requests for help to other teams</h3><p>Enables an alert button for notifying other teams, e.g. the 2nd line support, with customizable output through API, such as Slack notifications. Allows the Agents to quickly request assistance with resolving the client's problem.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">LiveChat REST API</span><span class="text-3xs">Sign in with LiveChat</span></div><h3 class="text-lg text-bold">Preset of Canned Responses</h3><p>A simple server-side app that installs a predefined presets of Canned Responses. With one click one can import a industry-specific set.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span></div><h3 class="text-lg text-bold">UTM Builder for links</h3><p>A widget that helps to create UTM - enabled links.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Assign custom labels to customers</h3><p>Categorize your customers with custom labels to recognize them easier during ongoing chats.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Kudos cards sender</h3><p>Express your gratitude to a team member by sending them a kudos card.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Measure the employees satisfaction score</h3><p>Allow agents to fill satisfaction surveys at the end of their shifts. Receive a report on the daily work quality based on your team’s feelings.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Sign in with LiveChat</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Guess the scope - permission game for Agents</h3><p>A game to test your knowledge about LiveChat API scopes required for accessing different application areas.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">App Authorization</span><span class="text-3xs">Chat Webhooks</span></div><h3 class="text-lg text-bold">Closing chats from anonymous proxies</h3><p>Automatically close chats opened by customers browsing from anonymous proxies.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Agent App Widgets</span><span class="text-3xs">Chat Webhooks</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Automatic chat tagging</h3><p>Create automation for tagging based on a custom solution analyzing the chat content. You can use triggers like canned responses or keywords sent in the chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div><div class="FilteredApps_appCard__j_97B" data-testid="idea-card"><div class="FilteredApps_badges__usRqU"><span class="text-3xs">Chat Widget Moments</span><span class="text-3xs">Chat Webhooks</span><span class="text-3xs">App Authorization</span></div><h3 class="text-lg text-bold">Game for customers in the queue</h3><p>Create a simple game for customers waiting in the queue and not lose any lead by increasing their engagement with the chat.</p><a class="cta cta--primary text-bold" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=app_ideas_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com">Start building</a></div></div></div></section><section id="add-idea"><div class="add-idea_submitIdeaContainer__UkEAV"><div><h2 class="text-4xl">Submit <span class="text-accent--primary">your app</span> idea</h2><p class="text-lg">Got an app idea? 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