Order Support

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class="new-window" rel="noreferrer">Diversity, Equity, & Inclusion (DE&I) </a> </li> <li> <a href="https://www.pearson.com/ca/en/truth-and-reconciliation.html">Truth and Reconciliation </a> </li> <li> <a href="https://www.pearson.com/en-ca/my-account/order-status">Order Status </a> </li> </ul> </div> </div> </li> </ul> </li> </ul> </div> </nav> </div></div> </div> </section> </div> </div>  <nav class="breadcrumb-wrapper-nav-hide c-breadcrumb__wrapper aem-GridColumn aem-GridColumn--default--12"> <nav class="breadcrumb c-breadcrumb__nav section" aria-label="aria-label"> <ul class="c-breadcrumb__list"> <li class="c-breadcrumb__item"> <a href="https://www.pearsoncanadaschool.com/">Home</a> </li> <li class="c-breadcrumb__item"> <a href="https://www.pearsoncanadaschool.com/customer-support/help-and-support.html">Help and Support</a> </li> <li class="c-breadcrumb__item" aria-current="page"> <p>Order Support</p> </li> </ul> </nav> </nav> </div> </header> <main role="main"><div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 ">  <section class="column-control margin-default bgcolor--grey-95 no-border default-rule default layout-default has-padding-bottom--none has-padding-horizontal--default has-padding-top--none default-padding has-padding-top--45 has-padding-bottom--45 aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"><div class="col-12"></div></div> </div> </section>  <section class="column-control margin-default bgcolor--grey-95 no-border default-rule default layout-default has-padding-bottom--none has-padding-horizontal--default has-padding-top--none default-padding default-padding-top aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"><div class="col-12"><div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding has-padding-top--none default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default pad--15__figure pad-eq-vertical--60__caption section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><h1 style="text-align: center;">Order Support</h1> <h2 style="text-align: center;">Find help around orders, shipping, returns and exchanges</h2> </div> </figcaption> </figure> </div> </div> </div></div> </div> </section>  <section class="column-control aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"><div class="col-12"><div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom default-padding has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><h3>Request a Quote</h3> <p>To request a quote, please complete our <a href="https://survey.alchemer.com/s3/6240322/Request-a-Quote" aria-label=" Request a Quote form">Request a Quote form</a>. </p> <h3>Orders</h3> </div> </figcaption> </figure> </div> </div> <div class="content-tile bgcolor--ice-blue default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--30 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><table> <tbody><tr><th>To place an order</th> </tr><tr><td>Please contact Customer Service:<ul> <li>Telephone: 1 (800) 361-6128</li> <li>Fax: 1 (800) 563-9196</li> <li>Email: <a href="mailto:school_inquiries@pearsoned.com">school_inquiries@pearsoned.com</a></li> </ul> <p><i>Please have ISBNs and/or a Purchase Order number ready.</i></p> </td> </tr></tbody></table> </div> </figcaption> </figure> </div> </div> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom default-padding has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p><i>Pearson accepts credit card payments through our call center at 1-800-361-6128. Credit card information is not accepted via postal/mail, facsimile, or email.</i></p> <h3>Payment Methods & Steps</h3> <p><i>Pearson Canada will no longer be sending out paper invoices. PDF versions of the invoices will be sent via email to the email address on file. To ensure the invoice is received in a timely manner, please provide an email address when placing your order. If you have any questions, please contact our </i><a href="mailto:school_inquiries@pearsoned.com"><i>Customer Service Team</i></a>.</p> </div> </figcaption> </figure> </div> </div> </div></div> </div> </section>  <section class="column-control pull-up-20 bgcolor--grey-95 no-border default-rule default layout-default default-padding-bottom has-padding-horizontal--default has-padding-top--none default-padding has-padding-top--15 aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"><div class="col-12"><div class="accordion section"> <div class="accordion-panel"> <h1 aria-controls="1308604719-1" aria-expanded="false" class="accordion-panel-header" role="accordion"> <a href="#"> <span>Place order with a purchase order number</span> <span class="pull-right fa fa-plus"></span> </a> </h1> <div aria-hidden="true" class="accordion-panel-content accordion-panel-hide" id="1308604719-1" role="accordionpanel"> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p>Please have ISBNs and/or a Purchase Order number ready.</p> <p>Call, fax, or email your order in to:<br /> <b>Telephone</b>: 1 (800) 361-6128<br /> <b>Fax</b>: 1 (800) 563-9196<br /> <b>Email</b>: <a href="mailto:school_inquiries@pearsoned.com">school_inquiries@pearsoned.com</a></p> </div> </figcaption> </figure> </div> </div> </div> </div> <div class="accordion-panel"> <h1 aria-controls="1308604719-2" aria-expanded="false" class="accordion-panel-header" role="accordion"> <a href="#"> <span>Place order with a credit card</span> <span class="pull-right fa fa-plus"></span> </a> </h1> <div aria-hidden="true" class="accordion-panel-content accordion-panel-hide" id="1308604719-2" role="accordionpanel"> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p>Please have order information and credit card information ready.</p> <p>Call Pearson Customer Service Department at 1-800-361-6128 to place order via phone.</p> </div> </figcaption> </figure> </div> </div> </div> </div> <div class="accordion-panel"> <h1 aria-controls="1308604719-3" aria-expanded="false" class="accordion-panel-header" role="accordion"> <a href="#"> <span>Pay existing invoice with credit card</span> <span class="pull-right fa fa-plus"></span> </a> </h1> <div aria-hidden="true" class="accordion-panel-content accordion-panel-hide" id="1308604719-3" role="accordionpanel"> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p>Please have invoice number and credit card information ready.</p> <p>Call Pearson Financial Customer Support Team at 1-800-922-0579, press 1 to reach this department.</p> </div> </figcaption> </figure> </div> </div> </div> </div> <div class="accordion-panel"> <h1 aria-controls="1308604719-4" aria-expanded="false" class="accordion-panel-header" role="accordion"> <a href="#"> <span>Pay existing invoice by cheque</span> <span class="pull-right fa fa-plus"></span> </a> </h1> <div aria-hidden="true" class="accordion-panel-content accordion-panel-hide" id="1308604719-4" role="accordionpanel"> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p>Please reference invoice number and/or account number on the cheque and mail to the address below:<br /> <i><b>*Pearson Lockbox can receive Registered mail or by Priority Post (without signature).</b></i></p> <p>Pearson Canada INC<br /> C/O T46254<br /> PO BOX 46254, STN A<br /> Toronto ON, M5W 4K9</p> </div> </figcaption> </figure> </div> </div> </div> </div> <div class="accordion-panel"> <h1 aria-controls="1308604719-5" aria-expanded="false" class="accordion-panel-header" role="accordion"> <a href="#"> <span>Pay existing invoice by wire transfer/EFT</span> <span class="pull-right fa fa-plus"></span> </a> </h1> <div aria-hidden="true" class="accordion-panel-content accordion-panel-hide" id="1308604719-5" role="accordionpanel"> <div class="content-tile bgcolor--default default-btn-size default-btn-type default-btn-width default-color default-content-tile-text--col-count content-tile-portrait default-links default-padding-bottom has-padding--15 has-padding-horizontal--default default-image-padding default-padding-top default-subtitle-color default-subtitle-typefamily default-subtitle-typesize default-subtitle-typeweight orientation-default default-title-color default-title-typefamily default-title-typesize default-title-typeweight default bg-default section"> <div class="content-tile-container"> <figure> <figcaption> <div class="content-tile-text rte-container"><p>Please provide the following information to your procurement office:</p> <p>Bank Wire to/Virement Bancaire:</p> <ul> <li>Bank Name/Nom de la banque: Canada Trust</li> <li>Bank Address/Adresse de la banque:<br /> 55 King St, W<br /> Concourse Lvl,<br /> Toronto, ON, M5K 1A2</li> <li>Bank ID/Identifiant de la banque: 004</li> <li>Bank Branch/Transit No: 10202</li> <li>SWIFT Code: TDOMCATTTOR</li> <li>A/C No/Numéro de compte: 5333370</li> <li>Bank Account Name/Nom du compte de banque: Pearson Canada Inc. s] Pay existing invoice by wire transfer/EFT</li> </ul> </div> </figcaption> </figure> </div> </div> </div> </div> </div> </div></div> </div> </section>  <section class="column-control aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"><div class="col-12"><div class="content-tile bgcolor--grey-20 default-btn-size default-btn-type default-btn-width color--chalk-white default-content-tile-text--col-count content-tile-portrait default-links has-padding-bottom--none has-padding--15 has-padding-horizontal--default default-image-padding has-padding-top--none default-subtitle-color 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