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bme-app-hide w-nav" data-easing2="ease" data-easing="ease-in-quint" data-collapse="medium" role="banner" data-no-scroll="1" data-duration="400" id="fixed-menu" data-doc-height="1"><div class="w-embed w-iframe"> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-56G2KZS4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> </div><div class="dropdown-grow"></div><div class="dropdown-grow-products"></div><div class="container-8 w-container"><div class="menu-wrapper"><a href="/" class="link-block-40 w-inline-block"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f6856f49aaf0caf8296fb62_logo-navbar-small.svg" loading="lazy" alt="Home"/></a><nav role="navigation" class="menu-items-wrapper w-nav-menu"><div class="menu-item-div"><div data-hover="true" data-delay="0" class="nav-bar-dropdown w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="icon-4 w-icon-dropdown-toggle"></div><div class="menu-item no-link">Solutions</div></div><nav class="dropdown-bg w-dropdown-list"><a href="/solutions" class="menu-item dropdown w-dropdown-link">Solutions overview</a><a href="/accessible-customer-service" class="menu-item dropdown w-dropdown-link">Accessible Customer Service</a><a href="/customers" class="menu-item dropdown w-dropdown-link">Be My AI partners</a><a href="/corporate-volunteering" class="menu-item dropdown w-dropdown-link">Corporate Volunteering</a><a href="/be-my-eyes-for-work" class="menu-item dropdown w-dropdown-link">Be My Eyes for Work</a></nav></div></div><div class="menu-item-div"><div data-hover="true" data-delay="0" data-w-id="02196ee5-7d32-6b0b-41a6-5eeea76b402b" class="nav-bar-dropdown-products w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="icon-4 w-icon-dropdown-toggle"></div><div class="menu-item no-link">Products</div></div><nav class="dropdown-bg w-dropdown-list"><div class="div-block-619"><a href="/products" class="menu-item dropdown w-dropdown-link">Be My Eyes App</a></div><div class="div-block-620"><a href="/mobile-app" class="menu-item dropdown w-dropdown-link">- for smartphones & tablets</a></div><div class="div-block-621"><a href="/be-my-eyes-for-windows" class="menu-item dropdown w-dropdown-link">- for Windows</a></div><div class="div-block-621"><a href="/ray-ban-meta" class="menu-item dropdown w-dropdown-link">- for smartglasses</a></div><div class="div-block-622"><a href="/accessible-service-suite" class="menu-item dropdown w-dropdown-link">Accessible Service Suite</a></div><div><a href="/service-directory" class="menu-item dropdown w-dropdown-link">- Service Directory</a></div><div><a href="/service-ai" class="menu-item dropdown w-dropdown-link">- Service AI</a></div><div><a href="/service-connect" aria-current="page" class="menu-item dropdown w-dropdown-link w--current">- Service Connect</a></div></nav></div></div><div class="menu-item-div"><a href="/community-home" class="menu-item w-nav-link">Community</a></div><div class="menu-item-div"><a href="/about" class="menu-item w-nav-link">About</a></div><div class="menu-item-div"><a href="/download" class="menu-item download w-nav-link">Download</a></div></nav><div class="menu-button-2 w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div><div class="dropdown-blur"></div><div class="dropdown-blur-products"></div></div><div class="section top"><div class="content"><div class="content-wrapper vertical"><h1 class="h1-big center">Service Connect</h1><div class="h1-subtext center">Enhance your customer support with a cutting-edge multi-channel solution via Be My Eyes app, driving innovation and accessibility for a loyal customer base.</div><div class="text-block-259">Service Connect, part of the Accessible Customer Service suite, is a multi-channel solution for accessible support, help and service desks.<br/><br/>Accessed through the Be My Eyes app, it is available to our community of over 600,000 blind or low-vision users for organizations looking to provide the highest levels of innovation and accessible customer experiences, that dramatically boosts customer loyalty, and reduces the costs of providing accessible customer service desks.<br/><br/>Available through the Service Directory via subscription, Service Connect combines the power of Service AI – with its context-specific image-to-text interpreter – with visual connection of service calls to service-center agents via a one-way video and two-way audio call. Service Connect allows the service agent to see through the lens of the user’s mobile device, via a dedicated Agent App. The Agent and manager App can be used standalone, from a browser, or integrated into major call-center and CX platforms.<br/><br/>Service Connect includes a range of service provider-side tools for the agents and agent managers to effectively handle inbound requests, as well as integrate with their chosen CX platform software.</div></div></div></div><div class="section xs"><div class="content"><div class="content-wrapper"><div class="block"><h2 class="heading-136">Agent app</h2><h3 class="_35px">Direct, flexible connectivity</h3><div class="text-block-260">Your support team can answer calls and support low-vision customers through live video.</div></div><div class="block center-alignment"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 767px) 96vw, (max-width: 991px) 97vw, (max-width: 1279px) 46vw, 476px" srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1.png 1280w" alt="Desktop computer depicting the Be My Eyes Agent web app interface with the call inbox screen. The phone next to the computer depicting Be My Eyes video call." class="image-141"/></div></div><div class="content-wrapper"><div class="block"><h2 class="heading-136">Manager app</h2><h3 class="_35px">Get insights and monitor key metrics</h3><div class="text-block-260">Cloud-based web application software includes support management tools and administrative dashboard.<br/><br/>Access important metrics of call success rates, average waiting times and customer feedback. By helping your customers you can gather actionable insight into your customer journey.</div><div class="div-block-579"><a aria-label="" href="/demo" class="link-block-42 w-inline-block"><div class="text-block-245">Request demo</div></a><a href="https://drive.google.com/file/d/1nONJeJ8aGNSdU9TUO8_bSAaEfzCx7sZO/view?usp=share_link" target="_blank" class="button-wrapper link secondary w-inline-block"><div class="button-copy secondary">Download datasheet</div></a></div></div><div class="block center-alignment"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 767px) 96vw, (max-width: 991px) 97vw, (max-width: 1279px) 46vw, 476px" srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1.png 1280w" alt="Desktop computer depicting the Be My Eyes Manager web app interface with the dashboard screen." class="image-142"/></div></div></div></div><div class="section small grey"><div class="content"><div class="content-wrapper vertical _2"><div class="block _1"><div class="div-block-580"><div class="div-block-577"><div><div class="text-block-256 _1">1</div></div><div class="text-block-261">Learn about <a href="/service-directory">Service Directory</a></div></div><div class="div-block-577"><div><div class="text-block-256">2</div></div><div class="text-block-261">Learn about <a href="/service-ai">Service AI</a></div></div><div class="div-block-577"><div><div class="text-block-256">3</div></div><div class="text-block-261">You are currently viewing Service Connect</div></div></div></div></div></div></div><div class="footer-2022 bme-app-hide"><div class="w-container"><div class="w-layout-grid footer-grid"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5ebe90af6ff4e60e31d228d3_webinar-logo-BME.png" loading="lazy" width="106" id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6744-130e6741" alt=""/><div id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6745-130e6741" class="footer-column"><h2 class="heading-129">Solutions</h2><ul role="list" class="list"><li><a href="/accessible-customer-service" class="link-block-33 w-inline-block">Accessible Customer Service</a></li><li><a href="/service-directory" class="link-block-33 w-inline-block">Service Directory</a></li><li><a href="/service-ai" class="link-block-33 w-inline-block">Service AI</a></li><li><a href="/service-connect" aria-current="page" class="link-block-33 w-inline-block w--current">Service Connect</a></li><li><a href="/corporate-volunteering" class="link-block-33 w-inline-block">Corporate Volunteering</a></li><li><a href="/be-my-eyes-for-work" class="link-block-33 w-inline-block">Be My Eyes for Work</a></li><li><a href="https://business.bemyeyes.com/" class="link-block-33 w-inline-block">Solutions Center</a></li></ul></div><div id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6753-130e6741" class="footer-column"><h2 class="heading-129">Community</h2><ul role="list" class="list"><li><a href="/community-stories" class="link-block-33 w-inline-block">Stories</a></li><li><a href="/blog" class="link-block-33 w-inline-block">Blog</a></li><li><a href="/podcasts" class="link-block-33 w-inline-block">Podcasts</a></li><li><a href="/download" class="link-block-33 w-inline-block">Download app</a></li><li><a href="https://crowdmade.com/collections/bemyeyes" target="_blank" class="link-block-33 w-inline-block">Merchandise</a></li><li><a href="https://crowdin.com/profile/BeMyEyes" target="_blank" class="link-block-33 w-inline-block">Translate</a></li></ul></div><div id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6763-130e6741" class="footer-column"><h2 class="heading-129">Resources</h2><ul role="list" class="list"><li><a href="https://support.bemyeyes.com/hc/en-us" target="_blank" class="link-block-33 w-inline-block">Help Center</a></li><li><a href="/onboarding" class="link-block-33 w-inline-block">Onboarding Portal</a></li><li><a href="/privacy" class="link-block-33 w-inline-block">Privacy Policy</a></li><li><a href="/terms" class="link-block-33 w-inline-block">Terms of Service</a></li><li><a href="https://drive.google.com/file/d/1O_fPVzIyIS_AzIlmebHo8WD-Zq5Z0UYV/view" target="_blank" class="link-block-33 w-inline-block">Leaflet - 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