Flash Player Help | Flash Player Help

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params; }, isSubscription: function(serviceCommitment, termType) { return (serviceCommitment == this.SubscriptionItemText && (termType == this.TermTypeMonth || termType == this.TermTypeYear)); }, subscriptionItem: function(serviceCommitment, termType) { return (termType == this.TermTypeMonth && (serviceCommitment == this.TermTypeMonth || serviceCommitment == this.TermTypeYear)); }, getSubscriptionText: function(serviceCommitment, termType) { if (this.isSubscription(serviceCommitment, termType)) { if (termType === this.TermTypeMonth) { return this.SubMonthText; } else if (termType === this.TermTypeYear) { return this.SubYearText; } } else if (this.subscriptionItem(serviceCommitment, termType)) { if (serviceCommitment === this.TermTypeMonth) { return this.FullSubMonthText; } else if (serviceCommitment === this.TermTypeYear) { return this.FullSubYearText; } } return ""; }, getSubscriptionPriceText: function(serviceCommitment, termType) { if (this.isSubscription(serviceCommitment, termType)) { if (termType === this.TermTypeMonth) { return this.PriceMonthText; } else if (termType === this.TermTypeYear) { return this.PriceYearText; } } else if (this.subscriptionItem(serviceCommitment, termType)) { return this.PriceMonthText; } return ""; } }; </script> </div> <div id="modalContent" style="display:none;"></div> </div> </div>   <script type="text/javascript"> CQURLInfo = { "contextPath": null, "requestPath": '\/content\/help\/en\/flash-player', "selectorString": null, "selectors": [], "extension": 'html', "suffix": null, "systemId": '42c5a1bd-5bd7-43f1-8a3d-27fccc9392cd', "runModes": '7265,publish' };</script> <link rel="stylesheet" href="/web/20130422092410cs_/http://helpx.adobe.com/etc/designs/help/clientlibs.css" type="text/css">  <div class="Link LayoutCellSides LayoutBreakAfter"> <div class="LayoutSmallRow TextH1 LayoutGrid-1-5"> <script> if(debug){alert('producttitle.jsp: \nPage published externally on 2013-04-11.')}; </script> <div class="parbase compbase producttitle"><div id="producttitle"><a href="https://web.archive.org/web/20130422092410/http://www.adobe.com/support/flashplayer/">Flash Player Help</a> / </div></div> <div class="title pagetitle"><h1>Flash Player Help</h1></div> </div> </div>  <style> span.comment-inline {display: none;} </style> <div class="LayoutRow Link"> <div class="LayoutBreakAfter"> <div class="ArticleGrid-1 LayoutWideGrid-1 TextSmall PrintLayoutHide"> <div class="LayoutCellBottom"> <div class="ion-coments parbase search compbase">  <script> var pageLanguage = "en"; </script> <script> if (debug ) { alert( "search.jsp:\npageLocale: en_US\npageLanguage: en") }; </script> <div id="searchform-container"> <form method="get" name="searchform" id="searchform" action="https://web.archive.org/web/20130422092410/http://community.adobe.com/help/search.html" onsubmit="return submitSearchForm();"> <p><b>Adobe Community Help</b></p> <div class="SearchBox"> <div class="SearchInputBox"> <input type="text" class="pocket-search" id="search-support" name="searchterm" value="Search" onclick="if(this.value=='Search')value='';" onblur="if(this.value=='') this.value='Search';" size="20" style="width:145px"/> <input type="hidden" id="searchform-q" name="q" value=""/> <input type="hidden" id="searchform-lbl" name="lbl" value=""/> <input type="hidden" id="searchform-x" name="x" value=""/> <input type="hidden" id="searchform-y" name="y" value=""/> <input type="hidden" id="searchform-area" name="area" value=""/> <input type="hidden" id="searchform-lr" name="lr" value="en_US"/> <input type="hidden" id="searchform-hl" name="hl" value="en_US"/> </div> <br clear="all"/> </div>    </form> </div>   </div> <div class="parbase compbase productsaffected products-affected"><script type="text/javascript"> var localizedStrings = { strShowAll : adobe.Idiom.Localize("Show All"), strShowLess : adobe.Idiom.Localize("Show Less") }; </script> <div class="LayoutCellSides LayoutRow"> <div id="products-affected"> <h3 class="TextH5">Products Affected</h3><ul class="list-products-affected LayoutSmallRow"><li><a href="https://web.archive.org/web/20130422092410/http://www.adobe.com/support/flashplayer/">Flash Player </a></li> </ul> </div> </div> <div class="separator"></div>  </div> <div id="left-custom-text" class="LayoutCellSides LayoutRow"> <div class="text parbase left-custom-text"> </div> </div> <div class="livepersonchat"></div> <div id="feedbackPod"> <div class="feedback parbase compbase"> <div id="helpful-pod"> <div id="helpful" class="collapsed"> <div id="helpfulspan"></div> <input type="radio" name="feedback" id="radioyes" onclick="showForm();"/><span id="yesspan" class="radio-option"></span>   <input type="radio" name="feedback" id="radiono" onclick="showForm();"/><span id="nospan" class="radio-option"></span> <textarea id="feedbacktext" placeholder="" rows="5" cols="25" style="font-family:sans-serif;display:none"></textarea> <button id="submitButton" onclick="submitForm();" style="display:none">Submit</button> <button id="noCommentButton" onclick="hideForm();" style="display:none">No comment</button> <br clear="both"> <div id="termsofuse">By clicking Submit, you accept the <a target="_blank" href="https://web.archive.org/web/20130422092410/http://www.adobe.com/misc/terms.html">Adobe Terms of Use.</a></div> </div> <div id="fold"> </div> </div> <div id="helpful-thankyou" class="thankyou"></div>  <script language="JavaScript" type="text/javascript" src="/web/20130422092410js_/http://helpx.adobe.com/etc/designs/help/js/lang_def.js"></script> <script language="JavaScript" type="text/javascript">  </script> </div> </div> </div> </div> <div class="ArticleGrid-2-4" id="maincontent"><div class="Column mnemonic"> <div id="main" class="Semantic"> <div class="parsys main-pars"><div class="text parbase section"> <a name="main-pars_text_0"></a> <div class="text"><p style="text-align: center; font-size: 8pt;"> </p> <p style="text-align: center; font-size: 18pt;">            <strong>Flash Player in 3 steps</strong></p> </div> </div> <div class="parbase table section"> <a name="main-pars_table"></a> <div class="dntShowBorder"><table cellspacing="0" cellpadding="0" border="1" style="width: 669px;"> <tbody><tr><td style="background-color: rgb(245, 245, 245); text-align: center; width: 223px;"><p><span style="float: left; font-size: 350%; font-family: Arial; line-height: 0.85em; margin-right: 0.03em; margin-bottom: -0.25em; color: rgb(255, 0, 0);"><em>1</em></span></p> <p><strong>Check Flash Player version on your computer</strong></p> </td> <td style="background-color: rgb(245, 245, 245); width: 223px; text-align: center;"><p><span style="float: left; font-size: 350%; font-family: Arial; line-height: 0.85em; margin-right: 0.03em; margin-bottom: -0.25em; color: rgb(255, 0, 0);"><em>2</em></span></p> <p><strong>Install the latest version of Flash Player</strong></p> </td> <td style="background-color: rgb(245, 245, 245); width: 223px; text-align: center;"><p><span style="float: left; font-size: 350%; font-family: Arial; line-height: 0.85em; margin-right: 0.03em; margin-bottom: -0.25em; color: rgb(255, 0, 0);"><em>3</em></span></p> <p><strong> Solve Flash Player issues, if any</strong></p> </td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10.5pt; width: 223px;">The Flash Player version and OS of your computer are displayed in the box below:<br/>                            <img src="/web/20130422092410im_/http://helpx.adobe.com/content/dam/help/images/arrow.jpg"/></td> <td style="background-color: rgb(245, 245, 245); font-size: 10.5pt; width: 223px;">Click  <a target="_blank" href="https://web.archive.org/web/20130422092410/http://get.adobe.com/flashplayer/"><img src="/web/20130422092410im_/http://helpx.adobe.com/content/dam/help/images/get_adobe_flash_player.png"/></a><br/> The latest available Flash Player version specific to your operating system and browser will appear.</td> <td style="background-color: rgb(245, 245, 245); font-size: 10.5pt; width: 223px;"><p>* Installation issues (<a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/191/tn_19166.html" target="_blank">Windows</a> | <a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/908/cpsid_90893.html" target="_blank">MAC</a>)</p> <p><span style="font-size: 10.5pt;">* Games, video, or audio issues (</span><a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/837/cpsid_83715.html" target="_blank" style="font-size: 10.5pt;">Windows</a><span style="font-size: 10.5pt;"> | </span><a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/909/cpsid_90990.html" target="_blank" style="font-size: 10.5pt;">MAC</a><span style="font-size: 10.5pt;">)</span></p> <p><strong><span style="font-size: 12pt;">* <a href="https://web.archive.org/web/20130422092410/http://forums.adobe.com/community/flashplayer/installing_flashplayer" target="_blank">Ask a question in the forum if you still have issues</a></span></strong></p> </td> </tr></tbody></table> </div></div> <div class="generic flash parbase compbase flash-generic section"><div id="main-pars-flash_generic_0" class="LayoutImage"><span style="width:406px;height:140px;" class="FlashAltCanvas"> <span class="FlashAltLayoutOverlay FlashAltLayoutBody FlashAltText"> </span> </span></div> <script type="text/javascript"> //<![CDATA[ var attributes = { 'id':'main-pars-flash_generic_0','name':'main-pars-flash_generic_0','class':'LayoutImage' }; var params = {play: "true", loop: "true", menu: "true", scale: "showall", wmode: "opaque", swliveconnect: "false", devicefont: "false", allowscriptaccess: "samedomain", seamlesstabbing: "true", allowfullscreen: "true", allownetworking: "all" }; var flashvars = { }; if (swfobject.getQueryParamValue( 'autoPlay').length) flashvars.autoPlay = swfobject.getQueryParamValue( 'autoPlay' ); if (swfobject.getQueryParamValue( 'allowFullScreen').length) flashvars.allowFullScreen = swfobject.getQueryParamValue( 'allowFullScreen' ); var hash = location.hash; var chapterIdDeepLink = ''; if(hash != null && hash != '') { var hashArray = hash.split("_split_"); if(hashArray != null && hashArray.length >= 2) { if(hashArray[0] == '#main-pars-flash_generic_0') { chapterIdDeepLink = hashArray[hashArray.length-1]; flashvars.chapterID = chapterIdDeepLink; } } } swfobject.embedSWF("/content/help/en/flash-player/_jcr_content/main-pars/flash_generic_0/file.res/widget.swf", "main-pars-flash_generic_0", "406", "140", "9.0.0", "", flashvars, params, attributes); //]]> </script> </div> <div class="parbase section note">  <div class="help-note"> <p class="text"> <span class="help-note-title">Note:</span> <p>If you see an error message in the box, you either don't have Flash Player installed on your computer or you have issues with your Flash Player installation. Follow instructions in Step 2 or 3, as required.</p> </p></div> </div> <div class="text parbase section"> <a name="main-pars_text"></a> <div class="text"><p style="text-align: center; font-size: 8pt;"> </p> <p style="text-align: center; font-size: 18pt;">            <strong>Latest Flash Player Version</strong></p> </div> </div> <div class="parbase table section"> <a name="main-pars_table_0"></a> <div class="dntShowBorder"><table cellspacing="0" cellpadding="1" border="1" style="width: 669px;"> <tbody><tr><td style="text-align: center; background-color: rgb(157, 159, 163); color: white;">Platform</td> <td style="text-align: center; background-color: rgb(157, 159, 163); color: white;">Browser</td> <td style="text-align: center; background-color: rgb(157, 159, 163); color: white;">Flash Player Version</td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Windows 8</span></td> <td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Internet Explorer</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td rowspan="3" style="background-color: rgb(245, 245, 245); font-size: 10pt; vertical-align: top;"><span style="font-size: 12px;">Windows 7 (32-bit and 64-bit), Vista, XP, 2008, 2003</span></td> <td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Internet Explorer (and other browsers that support Internet Explorer ActiveX controls and plug-ins)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Firefox, Mozilla, Netscape, Opera (and other plugin-based browsers)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Chrome (Pepper-based Flash Player)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.179</span></td> </tr><tr><td rowspan="2" style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Mac OS X 10.6, 10.7, 10.8 (Snow Leopard, Lion, Mountain Lion)</span></td> <td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Firefox, Opera, Safari</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Chrome (Pepper-based Flash Player)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245);"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Mac OS X 10.4, 10.5 (Tiger, Leopard)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"> </td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">10.3.183.75</span></td> </tr><tr><td rowspan="2" style="background-color: rgb(245, 245, 245); font-size: 10pt; vertical-align: top;"><span style="font-size: 12px;">Linux</span></td> <td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Mozilla, Firefox, SeaMonkey (Flash Player 11.2 is the last supported Flash Player version for Linux. Adobe will continue to provide security updates.)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.2.202.280</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Chrome (Pepper-based Flash Player)</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.7.700.169</span></td> </tr><tr><td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Solaris</span></td> <td style="background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">Flash Player 11.2.202.223 is the last supported Flash Player version for Solaris.</span></td> <td style="text-align: center; background-color: rgb(245, 245, 245); font-size: 10pt;"><span style="font-size: 12px;">11.2.202.223</span></td> </tr></tbody></table> </div></div> <div class="parbase compbase section header"><a name="main-pars_header"></a> <div> <h4> </h4> </div>  </div> <div class="parbase compbase section header"><a name="main-pars_header_0"></a> <div> <h3> </h3> </div>  </div> <div class="parbase compbase section header"><a name="main-pars_header_1"></a> <div class="parbase backtotop"> <div> <a href="#">To the top</a> </div> </div> <div> <h2> </h2> </div>  </div> <div class="parbase table section"> <a name="main-pars_table_3"></a> <div class="dntShowBorder"><table cellspacing="0" cellpadding="1" border="1" style="width: 600px;"> <tbody><tr><td width="2%"><br type="_moz"/> </td> <td width="60%" style="font-size: 14pt;"><span style="font-size: 12px;">Top issues  <a target="_blank" href="/web/20130422092410/http://helpx.adobe.com/flash-player/top-issues.html">More</a><sub><img src="/web/20130422092410im_/http://helpx.adobe.com/content/dam/help/images/SP_Play_14x14_N_D.png"></a></sub></span></td> <td width="38%" style="font-size: 14pt;"><span style="font-size: 12px;">Resources</span></td> </tr><tr><td><br type="_moz"/> </td> <td style="font-size: 10pt; font-family: Tahoma;"><span style="font-size: 12px;"><a href="https://web.archive.org/web/20130422092410/http://forums.adobe.com/message/4675670#4675670" target="_blank">Manually install Flash Player on Android devices</a><br></a> </span><a href="https://web.archive.org/web/20130422092410/http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html" target="_blank" style="font-size: 12px;">Flash Player issues on Windows 8</a> <br></a> <a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/839/cpsid_83950.html" target="_blank" style="font-size: 12px;">Using Flash Player with Google Chrome</a><br></a> <a href="https://web.archive.org/web/20130422092410/http://kb2.adobe.com/cps/155/tn_15507.html" target="_blank" style="font-size: 12px;">Check the status of Flash Player version</a><br></a> <a href="https://web.archive.org/web/20130422092410/http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html" target="_blank">Do a clean install </a></td> <td style="font-size: 10pt; font-family: Tahoma;"><span style="font-size: 12px;"><a target="_blank" href="https://web.archive.org/web/20130422092410/http://www.macromedia.com/support/documentation/en/flashplayer/help/index.html">Flash Player help</a><br></a> <a target="_blank" href="https://web.archive.org/web/20130422092410/http://forums.adobe.com/community/flashplayer">Ask a question in Forums</a><br></a> <a target="_blank" href="https://web.archive.org/web/20130422092410/http://www.adobe.com/devnet/flashplayer.html">Getting started</a><br></a> <a target="_blank" href="https://web.archive.org/web/20130422092410/http://www.adobe.com/support/documentation/en/flashplayer/releasenotes.html">Release notes</a><br></a> <a target="_blank" href="https://web.archive.org/web/20130422092410/http://helpx.adobe.com/contact.html?product=flash-player">Contact support</a><br></a> <a target="_blank" href="https://web.archive.org/web/20130422092410/https://bugbase.adobe.com/">Report a bug or request a feature</a></span></td> </tr></tbody></table> </div></div> </div> </div> <div class="parbase communityeverywhere"><script> if ( forumId != "Not set" ){ var stage = (top.location.host.indexOf('helpx.adobe.com') == '-1' ) ? 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