Find Mobile Care: Samsung Phone Repair Options

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id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv & audio"> TV & Audio <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="appliances"> Appliances <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="computing"> Computing <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays"> Displays <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories"> Accessories <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="smartthings"> SmartThings <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="explore"> Explore <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="support"> Support <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="for business"> For Business <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button role="button" aria-label="Search" class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="search"> <span class="hidden">Search</span> <svg class="icon" id="search-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a role="link" aria-label="Navigate to Cart" href="/us/web/express/cart/" class="nv00-gnb__utility-btn js-gp-cart-btn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="cart"> <span class="hidden">Navigate to Cart</span> <svg class="icon" id="cart-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M72.848 70.25c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11 4.925-11 11-11zm-35 0c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11c0-6.074 4.926-11 11-11zm35 7a4 4 0 10.002 8.001 4 4 0 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31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link loginBtn gnb-login" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate" aria-label="sign in/create account"> Sign in/Create Account </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/samsung-account-benefits/" an-la="why create an account?" aria-label="why 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role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link js-user-name" aria-label="Manage Account" href="https://account.samsung.com/membership/contents/profile/profile-gate"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> <p class="user-name"></p> </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/my-orders/" aria-label="My Orders">My Orders</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/account/products/" aria-label="My Page & Products">My Page & Products</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-referrals/" aria-label="My Referrals">My Referrals</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-rewards/" aria-label="My Rewards">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/register/" aria-label="Product Registration">Product Registration</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="https://v3.account.samsung.com/dashboard/" target="_blank" aria-label="Samsung Account">Samsung Account</a> </li>    <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="Log Out">Log Out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" aria-expanded="false" aria-label="navigation" aria-haspopup="true" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open"> <span class="hidden">Hamburger</span> <svg class="icon" id="menu-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M83 70v8H13v-8h70zm0-26v8H13v-8h70zm0-26v8H13v-8h70z"></path> </svg> </button> </div> </div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value="www.samsung.com"/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="returnURL" id="joinReturnURL" value=""/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson" value=""/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value=""/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"/>  <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"/>  <input type="hidden" name="updateProfileURL" id="updateProfileURL" value=""/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore" value=""/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="kv5di1wr19"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="GPv2"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn" value=""/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/>  <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon icon--information" id="info-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 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data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>    <input type="hidden" name="searchDomain" id="searchDomain" value="//searchapi.samsung.com"/> <input type="hidden" name="esapiSearchDomain" id="esapiSearchDomain" value="https://esapi.samsung.com"/> <input type="hidden" name="scene7domain" id="scene7domain" value="//images.samsung.com/is/image/samsung/"/> <input type="hidden" name="reviewUseYN" id="reviewUseYN" value="Y"/> <input type="hidden" name="reevooUseYN" id="reevooUseYN" value="N"/> <input type="hidden" name="bvFlag" id="bvFlag" value="N"/> <input type="hidden" name="bvRTLFlag" id="bvRTLFlag" value="N"/> <input type="hidden" name="multiLanguageYn" id="multiLanguageYn"/> <input type="hidden" name="hreflang" id="hreflang" value="en"/>  <input type="hidden" name="runmodeInfo" id="runmodeInfo" value="live"/> <input type="hidden" name="apiStageInfo" id="apiStageInfo" value="front"/> <input type="hidden" name="tempTitle" id="tempTitle" value=""/> <input type="hidden" name="siteCode" id="siteCode" value="us"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <input type="hidden" name="bvIAFlag" id="bvIAFlag" value="N"/> <input type="hidden" name="language" id="language" value="en_US"/> <input type="hidden" name="serverType" id="serverType" value="stg"/>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/us/search"/> <input type="hidden" name="sc_gnb_matchedcontentsusable" id="sc_gnb_matchedcontentsusable" value="Y"/> <input type="hidden" name="sc_gnb_suggestedsearchauto" id="sc_gnb_suggestedsearchauto" value="false"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Search Samsung.com"/> <section class="gnb-search" tabindex="0" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#backward-bold"></use> </svg> </button> <input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"/> <span class="gnb-search__placeholder">Search Samsung.com</span>  <button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close"> <span class="hidden">Cancel</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#search-bold"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__trending_search gnb-search__trending_search--hide "> <div class="gnb-search__result-list">  </div> </div> <div class="gnb-search__result-wrap sl-search-keyword gnb-search__result-wrap--hide"> <div class="gnb-search__suggested gnb-search__suggested--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Suggested Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">NO SUGGESTIONS</p> </div> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Search History</p> <button class="gnb-search__btn--history-clear" an-tr="search layer--text-link" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Related Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__matched gnb-search__matched--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Matched Contents</p> </div> <ul class="gnb-search__result-list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap"> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Note" data-link_cat="search" data-link_id="search chips: Galaxy Note" data-link_meta="search chips: Galaxy Note" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Note</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Z Flip" data-link_cat="search" data-link_id="search chips: Galaxy Z Flip" data-link_meta="search chips: Galaxy Z Flip" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Z Flip</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy S" data-link_cat="search" data-link_id="search chips: Galaxy S" data-link_meta="search chips: Galaxy S" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy S</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:The Frame" data-link_cat="search" data-link_id="search chips: The Frame" data-link_meta="search chips: The Frame" data-link_position="search>search layer" data-event_name="select_search_chips">The Frame</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:QLED 8K" data-link_cat="search" data-link_id="search chips: QLED 8K" data-link_meta="search chips: QLED 8K" data-link_position="search>search layer" data-event_name="select_search_chips">QLED 8K</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy A" data-link_cat="search" data-link_id="search chips: Galaxy A" data-link_meta="search chips: Galaxy A" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy A</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Certified Pre-Owned" data-link_cat="search" data-link_id="search chips: Certified Pre-Owned" data-link_meta="search chips: Certified Pre-Owned" data-link_position="search>search layer" data-event_name="select_search_chips">Certified Re-Newed</button> </div> <button class="gnb-search__btn--close" an-tr="search layer--Image-link" an-ca="search" an-ac="search layer" an-la="close" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>search layer" data-event_name="search_layer_close"> <span class="hidden">Cancel</span> <svg class="icon" viewBox="0 0 96 96" id="cancel-close-regular" xmlns="http://www.w3.org/2000/svg"><path d="M80.233 12.232l3.535 3.536-32.232 32.231 32.23 32.231-3.535 3.536L48 51.535 15.768 83.768l-3.535-3.536 32.232-32.233-32.233-32.231 3.535-3.536L48 44.464z"></path></svg> </button> </div> </section>  </div> <div id="content" role="main"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="sp-g-top-hero aem-GridColumn aem-GridColumn--default--12"> <section id="find-mobile-care-top" class="sp-g-top-hero margin-top--none margin-bottom--none " comp-id="find-mobile-care-top" data-link_cat="samsung us"> <div class="sp-g-top-hero__container"> <div class="sp-g-top-hero-popup sp-g-top-hero-popup-main" style="display:none;"> <div class="sp-g-top-hero-popup-container"> <div class="sp-g-top-hero-popup-close-btn sp-g-top-hero-popup-close-btn-main"> </div> <div class="sp-g-top-hero-popup-message"> </div> <div class="sp-g-top-hero-popup-cta-container"> <a class="scta scta--outlined scta--black sp-g-top-hero-popup-cta-cancel sp-g-top-hero-popup-cta-cancel-main"> Cancel </a> <a class="scta scta--contained scta--black sp-g-top-hero-popup-cta-continue sp-g-top-hero-popup-cta-continue-main" href="" target="_self" title=""> </a> </div> </div> </div> <div class="sp-g-top-hero__contents "> <p class="sp-g-top-hero__eyebrow-text">Mobile</p> <h1 class="sp-g-top-hero__title">Samsung Care</h1> <div class="sp-g-top-hero__image"> <div class="sp-g-top-hero__figure image"> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/hero-mx-PC.png?$1440_500_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/hero-mx-MO.png?$720_640_PNG$" alt="auto-hero-mx-PC"/> </div> </div> </div> </div> <div class="sp-g-top-hero__column"> <div class="sp-g-top-hero-popup sp-g-top-hero-popup-column" style="display:none;"> <div class="sp-g-top-hero-popup-container"> <div class="sp-g-top-hero-popup-close-btn sp-g-top-hero-popup-close-btn-column"> </div> <div class="sp-g-top-hero-popup-message"> </div> <div class="sp-g-top-hero-popup-cta-container"> <a class="scta scta--outlined scta--black sp-g-top-hero-popup-cta-cancel sp-g-top-hero-popup-cta-cancel-column"> Cancel </a> <a class="scta scta--contained scta--black sp-g-top-hero-popup-cta-continue sp-g-top-hero-popup-cta-continue-column" href="" target="_self" title=""> </a> </div> </div> </div> <div class="sp-g-top-hero__column-item"> <div class="sp-g-top-hero__column-item-wrap"> <h3 class="sp-g-top-hero__column-item-title title-no-img">We got you. Here’s how.</h3> <div class="sp-g-top-hero__column-item-description">Our job is to make your life easier. Our expansive service offerings let you pick the option that works best for you. Choose from same-day, in-store service, as well as mail-in or self-repair options. We can even come to you. Just name a place.</div> </div> </div> </div> </section> </div> <div class="su-g-banner-component aem-GridColumn aem-GridColumn--default--12"> <div></div> <section class="su-g-banner margin-top--none margin-bottom--none left small_image_not_available badge_off text_white mobile_small_image_notavailable" id="acsi-award"> <div class="su-g-banner__container default_bg "> <div class="su-g-banner__img-wrap figure image image_desktop_large_availalbe image_mobile_large_availalbe"> <img class="image__preview lazy-load responsive-img" alt="auto-asci-background_v2"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/asci-background_v2.png?$1392_225_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/asci-background_mo.png?$312_312_PNG$" alt="auto-asci-background_v2"/> </div> <div class="su-g-banner__text-wrap"> <div class="su-g-banner__text-inner left"> <div class="su-g-banner__text left"> <h2 class="su-g-banner__title">ACSI® 2024 Award Winner</h2> <div class="su-g-banner__desc-wrap"> <h3 class="su-g-banner__sub-title banner_subtitle su-g-banner__headline_available">Samsung has been ranked #1 in the USA for Customer Satisfaction among 5G devices in 2024.<sup>[†]</sup></h3> </div> <div class="su-g-banner__cta"> <span class="su-g-banner__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Learn more" data-link_position="ACSI® 2024 Award Winner" data-dest_url="https://news.samsung.com/us/samsung-scores-1-customer-satisfaction-overall-service-quality-mobile-2024-acsi/" data-event_name="select_Learn more" class="scta scta--contained scta--white cta_white_bg" href="https://news.samsung.com/us/samsung-scores-1-customer-satisfaction-overall-service-quality-mobile-2024-acsi/" target="_self">Learn more </a> </span> </div> </div> <div class="secondary_image_space_smallImage image_desktop_small_notavailalbe image_mobile_small_notavailalbe"></div> <div class="secondary_image_space_largeImage image_desktop_large_availalbe image_mobile_large_availalbe"></div> <div class="iconImages"> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="convenience" class="image-text margin-top--none margin-bottom--none imageRight"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/convenience-pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/convenience-mo.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/convenience-pc.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/convenience-mo.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Convenience</h2> <h3 class="image-text__sub-headline"></h3> <div class="image-text__desc"><ul> <li>#1 Service Center Network Coverage in the US for mobile devices.<sup>[‡]</sup></li> <li>Start your fix with a click by easily scheduling an appointment online or creating a mail-in repair request online.</li> <li>We offer repair help at home with our "we come to you" service, for an additional $30 service fee.</li> <li>With our mail-in repair, we provide a QR code that can be used at The UPS Store locations to package and ship to Samsung at no cost to you.</li> </ul> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="quality" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/Quality-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/Quality-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/Quality-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/Quality-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Quality</h2> <h3 class="image-text__sub-headline"></h3> <div class="image-text__desc"><ul> <li>Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.</li> <li>We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.</li> <li>Repairs are made with genuine Samsung parts and proprietary repair tools designed specifically for Samsung products.</li> <li>After the repair is done, we test the product to ensure features like water resistance are intact and your device’s software is calibrated and up to date.</li> <li>Repairs are backed by a 90-day warranty or for the remainder of the device warranty.</li> </ul> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="speed-and-competitive-pricing" class="image-text margin-top--none margin-bottom--none imageRight"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/speed-and-pricing-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/speed-and-pricing-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/speed-and-pricing-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/speed-and-pricing-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Speed & Competitive pricing</h2> <h3 class="image-text__sub-headline"></h3> <div class="image-text__desc"><ul> <li>Our Samsung experts offer competitive pricing on out-of-warranty repairs, like screen replacements, faulty charger ports, camera issues and more.</li> <li>Get same-day, in-store repairs for most devices, or we’ll come to you with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.</li> <li>Our experts can finish most walk-ins within two hours.</li> </ul> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="samsung-account" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/samsung-account-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/samsung-account-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/samsung-account-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/samsung-account-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Samsung Account</h2> <h3 class="image-text__sub-headline">One account. Everything you need.</h3> <div class="image-text__desc">With your Samsung account, you can access Samsung Care. Get product support, order tracking, exclusive rewards and offers, plus more with a single sign-on. Also, create tickets and get assistance with repairs with ease and convenience directly from your Samsung Care account.</div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Log in" data-link_position="Samsung Account" data-dest_url="https://account.samsung.com/membership/auth/sign-in" data-event_name="Samsung Account>Log in" class="scta scta--contained scta--black " href="https://account.samsung.com/membership/auth/sign-in" target="_self" title="Log in">Log in </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="premium-support-with-samsung-care-plus" class="image-text margin-top--none margin-bottom--none imageRight"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/premium-support-with-care-plus.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/premium-support-with-care-plus-mo.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/premium-support-with-care-plus.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/premium-support-with-care-plus-mo.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Premium Support with Samsung Care+</h2> <h3 class="image-text__sub-headline">Powerful Protection for your Galaxy life covers Drops, Spills, and Mechanical Breakdown</h3> <div class="image-text__desc"><ul> <li>$29 Same day cracked screen repairs</li> <li>Next Business Day Replacements</li> <li>24/7 Tech Expert</li> <li>Samsung Genuine Parts and Certified Technicians</li> </ul> </div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Buy today" data-link_position="Premium Support with Samsung Care+" data-dest_url="https://rg2.samsungcareplus.com/us#/" data-event_name="Premium Support with Samsung Care+>Buy today" class="scta scta--contained scta--black " href="https://rg2.samsungcareplus.com/us#/" target="_self" title="Buy today">Buy today </a> </span> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Learn more" data-link_position="Premium Support with Samsung Care+" data-dest_url="https://www.samsung.com/us/support/samsung-care-plus/" data-event_name="Premium Support with Samsung Care+>Learn more" class="scta scta--underline scta--black " href="https://www.samsung.com/us/support/samsung-care-plus/" target="_self" title="Learn More">Learn more </a> </span> </div> </div> </div> </div> </section> </div> <div class="sp-g-top-hero aem-GridColumn aem-GridColumn--default--12"> <section id="see-how-samsung-care-makes-repairs-work-for-you" class="sp-g-top-hero margin-top--none margin-bottom--none " comp-id="see-how-samsung-care-makes-repairs-work-for-you" data-link_cat="samsung us"> <div class="sp-g-top-hero__column"> <div class="sp-g-top-hero__column-item"> <div class="sp-g-top-hero__column-item-wrap"> <h3 class="sp-g-top-hero__column-item-title title-no-img">See how Samsung Care makes repairs work for you</h3> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="walk-in-service" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/walk-in-service-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/walk-in-service-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/walk-in-service-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/walk-in-service-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Walk-in Service</h2> <h3 class="image-text__sub-headline">Enjoy peace of mind with a touch of convenience through same-day service at any of our 1,000+ Authorized Service Centers and Samsung service locations.</h3> <div class="image-text__desc"><p>The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations. At those locations, most repairs are made within two hours with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.</p> <p>Both in-warranty and out-of-warranty service-from replacing a cracked screen to repairing a faulty charging port-are included, and all requires are handled by certified technicians using genuine Samsung parts. </p> </div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Find Location" data-link_position="Walk-in Service" data-dest_url="https://www.samsung.com/us/support/service/locations/" data-event_name="Walk-in Service>Find Location" class="scta scta--contained scta--black " href="https://www.samsung.com/us/support/service/locations/" target="_self">Find Location </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="we-come-to-you" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/we-come-to-you-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/we-come-to-you-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/we-come-to-you-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/we-come-to-you-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">We come to you</h2> <h3 class="image-text__sub-headline">With our special We Come to You service, we’ll fix your phone at your place, your office, your best friend’s house or even your favorite restaurant. It’s a whole new level of convenience.</h3> <div class="image-text__desc"><ul> <li>Enjoy same day repairs in most cases and nationwide coverage.</li> <li>Schedule online and a certified technician will come to your location.</li> </ul> </div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Learn more" data-link_position="We come to you" data-dest_url="https://www.samsung.com/us/support/service/we-come-to-you/" data-event_name="We come to you>Learn more" class="scta scta--contained scta--black " href="https://www.samsung.com/us/support/service/we-come-to-you/" target="_self">Learn more </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="mail-in-service" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/mail-in-service-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/mail-in-service-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/mail-in-service-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/mail-in-service-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Mail-in service</h2> <h3 class="image-text__sub-headline">Mail-in service offers a variety of screen repair solutions, like a screen re placement that uses fewer parts to repair your device at a lower cost.</h3> <div class="image-text__desc"><p>Simply create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you. Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer.</p> <p>Or simply drop your phone off at your nearby UPS Store for one-stop packaging and shipping directly back to us.</p> </div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Start a Repair" data-link_position="Mail-in service" data-dest_url="https://www.samsung.com/us/support/service/" data-event_name="Mail-in service>Start a Repair" class="scta scta--contained scta--black " href="https://www.samsung.com/us/support/service/" target="_self">Start a Repair </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="partnering-locations" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/partenering-locations-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/partenering-locations-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/partenering-locations-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/partenering-locations-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Partnering Locations</h2> <h3 class="image-text__sub-headline">We offer another option for receiving service through our partnering Independent Service Providers (ISPs).</h3> <div class="image-text__desc">Repairs are done at Wireless Industry Service Excellence-certified locations by CTIA-certified, trained technicians- using Samsung genuine parts that are OEM manufactured and authorized, with a wide variety of out-of-warranty services eligible for repair.</div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Learn more" data-link_position="Partnering Locations" data-dest_url="https://www.samsung.com/us/support/service/locations/" data-event_name="Partnering Locations>Learn more" class="scta scta--contained scta--black " href="https://www.samsung.com/us/support/service/locations/" target="_self">Learn more </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="self-repair" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/self-repair-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/self-repair-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/self-repair-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/self-repair-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Self-Repair</h2> <h3 class="image-text__sub-headline">We’ve partnered with Encompass, the leading online repair community, to equip and empower our DIV-centric customers to take charge of their own mobile repairs - from replacing a phone screen to back glass or charging ports.</h3> <div class="image-text__desc">With helpful step-by-step guides, genuine Samsung parts and responsible recycling options at your disposal, you can truly take care with self-repair. This same service is also available through Samsung and our typical retail and service locations for the same convenient price.</div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Learn more" data-link_position="Self-Repair" data-dest_url="https://www.samsung.com/us/support/self-repair/" data-event_name="Self-Repair>Learn more" class="scta scta--contained scta--black " href="https://www.samsung.com/us/support/self-repair/" target="_self">Learn more </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="move-toward-a-greener-future" class="image-text margin-top--none margin-bottom--none imageLeft"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/greener-future-2x.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/greener-future-2x.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/greener-future-2x.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/greener-future-2x.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline">Move toward a greener future</h2> <h3 class="image-text__sub-headline">From our products to our practices, sustainability is our mission.</h3> <div class="image-text__desc">More than just keeping phones in working order, our repair services keep them out of landfills. Every device has made a difference, with 1.2 billion pounds of e-waste recycled annually across our 1,700 drop-off locations - as evidenced by our seven+ consecutive Sustainable Materials Management Gold Tier Champion awards.</div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="samsung us" data-link_id="Find a drop off location" data-link_position="Move toward a greener future" data-dest_url="https://www.samsung.com/us/aboutsamsung/sustainability/environment/responsible-recycling/programs/" data-event_name="Move toward a greener future>Find a drop off location" class="scta scta--contained scta--black " href="https://www.samsung.com/us/aboutsamsung/sustainability/environment/responsible-recycling/programs/" target="_self">Find a drop off location </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-text-component aem-GridColumn aem-GridColumn--default--12"> <section id="an-inside-look" class="su-g-text-component__wrap margin-top--none margin-bottom--none "> <div class="su-g-text-component__text center"> <div class="su-g-text-component__text__eyebrowText"> <p>AN INSIDE LOOK</p> </div> <div class="su-g-text-component__text__headline"> <h1>Samsung Care mobile repair journey</h1> </div> <div class="su-g-text-component__text__desc"> <p>Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more! </p> </div> </div> </section> </div> <div class="su-g-video-text aem-GridColumn aem-GridColumn--default--12"> <section id="repair-options" class="su-g-video-text margin-top--none margin-bottom--none videoRight"> <div class="su-g-video-text--inner_container bg-white"> <div class="su-g-video-text__video-wrap"> <div class="video" data-image-default="false" data-video-embed="true" data-video-type="youtube" data-video-data='{ "id": "1wVqa7TxHp4", "title": "", "caption": "", "autoplay": false, "muted": false, "startTime": "", "endTime": "" }'> </div> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/youtubevideotest.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/youtubevideotest.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/youtubevideotest.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/find-mobile-care/youtubevideotest.png?$312_176_PNG$" alt/> </div> <button type="button" class="su-g-video-text__btn-video-play" data-link_cat="samsung us" data-link_position=">Content Block Carousel_play" data-dest_url="play"> <svg id="Icon_Regular_Media_Show" data-name="Icon / Regular / Media / Show" xmlns="http://www.w3.org/2000/svg" width="96" height="96" viewBox="0 0 96 96"> <rect id="Container" width="96" height="96" fill="rgba(255,255,255,0)"/> <path id="Icon_Regular_Media_Show-2" data-name="Icon / Regular / Media / Show" d="M26.567,83.582A43.648,43.648,0,1,1,43.5,87,43.4,43.4,0,0,1,26.567,83.582ZM28.514,8.026A38.634,38.634,0,1,0,43.5,5,38.36,38.36,0,0,0,28.514,8.026ZM29,64.673l0-.172v-42a3.142,3.142,0,0,1,.884-2.241,2.88,2.88,0,0,1,2.059-.854,3.218,3.218,0,0,1,1.607.448l.149.09L66.019,40.857a3.138,3.138,0,0,1,1.487,2.559,3.1,3.1,0,0,1-1.316,2.609l-.171.119L33.7,67.055a3.239,3.239,0,0,1-1.756.54A2.965,2.965,0,0,1,29,64.673ZM34,60.9,60.9,43.5,34,26.095Z" transform="translate(4.999 4.5)" fill="#fff" opacity="0.9"/> </svg> </button> <button type="button" class="su-g-video-text__btn-video-close" data-link_cat="samsung us" data-link_position=">Content Block Carousel_close" data-dest_url="close"> <span class="hidden">Close</span> </button> </div> </div> </section> </div> <div class="sp-g-carousel-info aem-GridColumn aem-GridColumn--default--12"> <div class="sp-g-award-info"> <div class="sp-g-award-info__swiper"> <div class="sp-g-award-info__swiper-wrapper"> <div class="sp-g-award-info__wrap swiper-slide-carousel current_slide"> <div class="sp-g-award-info__inner"> <div class="sp-g-award-info__content-area"> <div class="sp-g-award-info__subtitle">Technology of the Year</div> <h2 class="sp-g-award-info__title">2024 Winner</h2> <div class="sp-g-award-info__desc">Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.</div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_PC.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support_award_banner_2_PC.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support_award_banner_2_PC.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_PC.png?$276_188_PNG$" alt="Business Intelligence Group Excellence in Customer Service Award 2024"/> </div> </div> </div> </div> <div class="sp-g-award-info-swiper-pagination sp-g-award-info-swiper-pagination-clickable sp-g-award-info-swiper-pagination-bullets"> <span class="sp-g-award-info-swiper-pagination-bullet current_slide sp-g-award-info-swiper-pagination-bullet-active" tabindex="0" role="button" aria-label="Go to slide 3"></span> </div> </div> </div> </div> <section class="freeform section aem-GridColumn aem-GridColumn--default--12"> </section> </div> </div> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> <div class="sp-g-contact-info"> <div id="text-chat"></div> <section class="margin-top--none margin-bottom--none" id="contact-us" comp-id="Contact-info"> <div class="sp-g-contact-info__container"> <div class="sp-g-contact-info__wrap sp-g-contact-info--theme-white bg-light-gray"> <div class="sp-g-contact-info__inner"> <div class="sp-g-contact-info__content-area"> <div class="sp-g-contact-info__subtitle">We're here for you</div> <h2 class="sp-g-contact-info__title">Contact Samsung Support</h2> <div class="sp-g-contact-info__desc">Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.</div> <div class="sp-g-contact-info__cta"> <a data-link_cat="samsung us" data-link_id="get support" data-link_position="contact us" data-dest_url="/us/support/contact/" data-event_name="contact_us" class="scta scta--contained scta--black link" href="/us/support/contact/" target="_self" title="Get support"> Get support </a> </div> </div> <div class="sp-g-contact-info__figure figure image"> <img alt="auto-contact_us-pc-2x" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us_mo-2x.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us-pc-2x.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us-pc-2x.png?$566_440_PNG$" 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