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(max-width:900px){.size4{grid-template-columns:100%;grid-template-rows:23.438rem 1rem 23.438rem 1rem 23.438rem 1rem 23.438rem}}.size4 .image-0{grid-column:1;grid-row-end:4;grid-row-start:1;height:37.5rem;min-width:50rem;width:50rem}@media screen and (max-width:1400px){.size4 .image-0{height:19.313rem;min-width:25.75rem;width:25.75rem}}@media screen and (max-width:900px){.size4 .image-0{grid-row-end:1;height:23.438rem;min-width:100%;width:100%}}.size4 .image-1{grid-column:3;grid-row:2;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-1{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-1{grid-column:1;grid-row:3;height:23.438rem;min-width:100%;width:100%}}.size4 .image-2{grid-column:5;grid-row-end:2;grid-row-start:1;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-2{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-2{grid-column:1;grid-row:5;height:23.438rem;margin-left:0;min-width:100%;width:100%}}.size4 .image-3{grid-column-end:5;grid-column-start:3;grid-row:4;height:20.5rem;min-width:27.313rem;width:27.313rem}@media screen and (max-width:1400px){.size4 .image-3{height:11.125rem;min-width:14.813rem;width:14.813rem}}@media screen and (max-width:900px){.size4 .image-3{grid-column:1;grid-row:7;height:23.438rem;min-width:100%;width:100%}}.related-stories--in-story{padding:0}@media screen and (min-width:1024px){.related-stories--in-story{margin-bottom:1.5rem;margin-top:1.5rem}}.related-stories--in-story+p{margin-block-start:0}.related-stories--in-story .related-stories__title{font-size:2rem}.related-stories--in-story .related-stories__container{flex-direction:row;gap:1.5rem;margin-bottom:1.5rem;overflow:hidden}@media screen and (min-width:768px){.related-stories--in-story .related-stories__container{gap:2rem}}.related-stories--in-story 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3.5rem}@media(min-width:1024px){.marquee__container{flex-direction:row}.marquee__container.reverse-order{flex-direction:row-reverse}}.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%}@media(min-width:768px){.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:3rem;font-weight:200;line-height:110%}}@media(min-width:1024px){.marquee__container--title{margin-bottom:1.5rem}}.marquee__container--subtitle{font-size:1rem;font-weight:700;line-height:120%;margin-bottom:.75rem}.marquee__container--description{padding:1.5rem 1.5rem 0}@media(min-width:768px){.marquee__container--description{padding:0 3rem}}@media(min-width:1024px){.marquee__container--description{display:flex;flex-direction:column;justify-content:center;padding-left:3.75rem;width:50%}.marquee__container--description.reverse-order{padding-left:0;padding-right:3rem}}.marquee__container--description p{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.25rem;font-size:1.5rem;font-weight:400;line-height:160%;line-height:120%;max-width:420px}.marquee__container--description .cta-container{align-items:flex-start;display:flex;flex-direction:column;gap:1.8rem;padding-top:2.25rem}@media(min-width:1024px){.marquee__container--description .cta-container{flex-direction:row}}.marquee__container--description .cta-container a{background-color:transparent;border:1px solid #000;color:#000;font-family:Segoe 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#000;display:flex;flex-direction:row;padding-top:1rem}.moreTopic__img{height:68px;margin-right:1rem;width:120px}.moreTopic__link{color:#000;cursor:pointer}.moreTopic__link:hover{text-decoration:underline}.moreTopic__link:visited{color:#000}.moreTopic+.article__paragraph--subtitleDescription{margin-top:5.5rem}.multistatCallout{margin-bottom:3rem;margin-top:3rem}.multistatCallout__container{border-bottom:1px solid #000;border-top:1px solid #000;padding-bottom:2rem;padding-top:2rem}@media screen and (min-width:1280px){.multistatCallout__container--inner{width:95%}}.multistatCallout__title{font-size:1.5rem;font-weight:300;line-height:120%;margin-bottom:4px;width:-moz-fit-content;width:fit-content}@media screen and (min-width:768px){.multistatCallout__title{font-size:2rem;line-height:110%}}.multistatCallout__subtitle{font-size:1rem;font-weight:400;line-height:120%}@media screen and (min-width:768px){.multistatCallout__subtitle{font-size:1.25rem;line-height:160%}}.multistatCallout__credit{font-size:1rem;font-style:italic;font-weight:400;line-height:120%;margin-top:1rem;text-align:right}.multistatCallout__row{align-items:flex-start;display:flex;flex-direction:column;padding:1.5rem 0}.multistatCallout__row:not(:last-child){border-bottom:1px solid #000}@media screen and (min-width:768px){.multistatCallout__row{align-items:center;flex-direction:row}}.multistatCallout__percentage{font-size:2rem;font-style:normal;font-weight:300;line-height:110%;margin-right:2rem}@media screen and (min-width:768px){.multistatCallout__percentage{font-size:3rem;line-height:110%;min-width:6.875rem}}.multistatCallout__text{font-size:1.375rem;font-weight:300;line-height:120%}@media screen and (min-width:768px){.multistatCallout__text{font-size:32px;line-height:110%}}.multistateToggle__title{border-top:1px solid #000}.multistateToggle__subtitle,.multistateToggle__title{font-size:1.25rem;line-height:160%}.multistateToggle__container{margin:1.5rem 0;position:relative}.multistateToggle__subContainer{position:relative}.multistateToggle__widthContainer{display:flex;margin-left:-12.5%;max-width:100vw;overflow:hidden;position:relative;width:100%;width:100vw}@media screen and (min-width:375px){.multistateToggle__widthContainer{margin-left:-10%;width:120%}}@media screen and (min-width:1440px){.multistateToggle__widthContainer{max-width:1400px}}@media screen and (min-width:1600px){.multistateToggle__widthContainer{max-width:1600px}}.multistateToggle__image{display:none;width:100%}.multistateToggle__image.active{display:block}.multistateToggle__tabs{align-items:center;display:flex;flex-direction:column;justify-content:center;margin-bottom:1.5rem;margin-top:2rem}@media screen and (min-width:641px){.multistateToggle__tabs{flex-direction:row}}.multistateToggle__button{align-content:center;align-items:center;background-color:#fff;border:1px solid #000;color:#000;cursor:pointer;display:flex;font-size:1rem;justify-content:center;min-height:3.125rem;min-width:12.5rem;outline-offset:2px;padding:0 .5rem;transition:.4s}.multistateToggle__button.active{background-color:#000;color:#fff}@media screen and (-ms-high-contrast:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important}}.multistateToggle__caption{font-size:12px;margin-bottom:3rem;margin-top:2rem;position:relative;width:100%}.multistateToggle__caption>br+b{display:block;margin-top:1rem}@media screen and (min-width:1024px){.multistateToggle__caption{font-size:.75rem;left:100%;margin-top:0;max-width:21.5rem;padding-left:calc(2rem + 50px);padding-right:5rem;position:absolute;top:0}}@media screen and (min-width:450px)and (max-width:768px){.multistateToggle__caption{padding-right:0}}@media screen and (min-width:640px)and (max-width:768px){.multistateToggle__caption{max-width:30rem}}.multistateToggle__credit{font-size:.75rem}.pages-grid{display:flex;flex-direction:column;gap:2.25rem;padding-inline:1.75rem;position:relative;top:-5.25rem}@media(min-width:640px){.pages-grid{align-items:flex-start;flex-direction:row;flex-wrap:wrap;justify-content:space-between;row-gap:2.25rem;top:-4.6875rem}}.page-item{display:flex;flex-direction:column}@media(min-width:640px){.page-item{height:39.5rem;max-width:300px}}.page-item__image{margin-bottom:1.875rem}@media(min-width:640px){.page-item__image{height:320px}}.page-item__title{border-bottom:1px solid #000;color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-weight:300;font-weight:200;line-height:120%;margin-bottom:1.125rem;padding-bottom:.75rem}@media(min-width:1024px){.page-item__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%}}.page-item__bodywrapper{display:flex;flex-direction:column;flex-grow:1;justify-content:space-between}.page-item__description{font-size:1rem;font-weight:400;line-height:120%}.page-item__description,.page-item__link{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif}.page-item__link{font-size:1.25rem;font-weight:700;line-height:160%}.page-item__link:visited{color:#000}.page-item__link--text{text-decoration:underline}.quote{align-content:center;align-items:flex-start;border-bottom:1px solid #000;border-top:1px solid #000;display:flex;flex-direction:column;font-size:2.25rem;font-weight:200;margin:1.5rem 0 1rem}@media(min-width:768px){.quote{border:none;flex-direction:row;font-size:2.75rem}}.quote .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}.quote__image{padding-block-start:1.25rem;width:100%}@media(min-width:768px){.quote__image{margin-right:1.5rem;padding-block-start:0}}.quote__image>img{min-width:10rem}.quote__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote__stat{font-size:6rem}}@media(min-width:1024px){.quote__stat{font-size:6.5rem}}.quote__author{font-size:1rem;font-weight:600;line-height:100%;margin-top:1rem}.quote__words{color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.25rem;font-weight:200;line-height:110%;padding:1.25rem 0}@media(min-width:768px){.quote__words{border-bottom:1px solid #000;border-top:1px solid #000;color:#000;font-family:Segoe 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0;--quote-configurable-borderTopHeight:1px;--quote-configurable-borderBottomHeight:1px;--quote-configurable-borderColor:#000;--quote-configurable-text-size:2.25rem;--quote-configurable-text-lineheight:100%;--quote-configurable-text-weight:get-font-weight(light)}.quote-configurable{align-content:center;align-items:flex-start;border:none;display:flex;flex-direction:column;font-size:var(--quote-configurable-text-size);font-weight:var(--quote-configurable-text-weight);line-height:var(--quote-configurable-text-lineheight);margin:var(--quote-configurable-margin);max-width:45rem}@media(min-width:768px){.quote-configurable{flex-direction:row}}.quote-configurable .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}.quote-configurable__image{width:100%}@media(min-width:768px){.quote-configurable__image{margin-right:1.5rem}}.quote-configurable__image>img{min-width:10rem}.quote-configurable__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote-configurable__stat{font-size:6rem}}@media(min-width:1024px){.quote-configurable__stat{font-size:6.5rem}}.quote-configurable__author{font-size:var(--quote-configurable-text-size);font-weight:600;line-height:var(--quote-configurable-text-lineheight);margin-top:1rem}.quote-configurable__author-container{margin-top:1rem}.quote-configurable__words{border-bottom-width:var(--quote-configurable-borderBottomHeight);border-image:var(--quote-configurable-borderColor) 1;border-style:solid;border-inline:none;border-top-width:var(--quote-configurable-borderTopHeight);color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:var(--quote-configurable-text-size);font-size:2.25rem;font-weight:var(--quote-configurable-text-weight);font-weight:200;line-height:var(--quote-configurable-text-lineheight);line-height:110%;padding:var(--quote-configurable-padding)}@media(min-width:768px){.quote-configurable__words{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.75rem;font-size:var(--quote-configurable-text-size);font-weight:200;font-weight:var(--quote-configurable-text-weight);line-height:110%;line-height:var(--quote-configurable-text-lineheight)}.quote-configurable__words.stat{flex-direction:row}.quote-configurable__words.none{border-bottom:0;border-top:0}}.quote-configurable mark{padding:0 5px}.quote-configurable__source{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:.75rem;font-weight:400;line-height:150%;line-height:140%}.quote-configurable__source a{color:#0067b8;text-decoration:underline}.quote-configurable__caption{font-weight:700}@media screen and (max-width:768px){.quote-configurable__small{flex-direction:column-reverse}}.related-content-featured{margin:0 auto;max-width:720px;padding-top:0;width:100%}@media(min-width:992px){.related-content-featured{max-width:1000px;padding-top:0}}.related-content-featured__container{background:var(--neutral-off-white,#f4f3f5);display:flex;flex-direction:column;padding:1.5rem;position:relative}@media(min-width:992px){.related-content-featured__container{flex-direction:row;padding:2.5rem}.related-content-featured__image{flex:1 1;margin-left:auto;max-width:400px;min-height:300px;padding-left:6rem}}.related-content-featured__image-inner{height:100%}.related-content-featured__content{flex:2 1;margin-top:-2.5em;order:1;width:90%;z-index:2}@media(min-width:992px){.related-content-featured__content{align-self:flex-end;margin-top:0;order:0}}.related-content-featured__title{font-family:Segoe UI Variable Display,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:20px;font-weight:700;line-height:120%;line-height:1em;max-width:380px;text-transform:uppercase;z-index:1}@media(min-width:400px)and (max-width:1999px){.related-content-featured__title{font-size:calc(16px + 1vw)}}@media(min-width:2000px){.related-content-featured__title{font-size:36px}}@media(min-width:992px){.related-content-featured__title{left:2.5rem;max-width:500px}}.related-content-featured__title span{background-image:linear-gradient(hsla(0,0%,100%,0) 20%,var(--highlight-color) 0)}.related-content-featured__description{color:var(--neutral-black,#000);font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-size:16px;font-style:normal;font-weight:400;line-height:120%;line-height:1.6em;margin-top:2.5rem;max-width:500px}@media(min-width:400px)and (max-width:1999px){.related-content-featured__description{font-size:calc(14.5px + .375vw)}}@media(min-width:2000px){.related-content-featured__description{font-size:22px}}.related-content-featured__link{margin-top:2rem}.seeMore{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%;margin-bottom:1rem}.seeMore__header{border-bottom:1px solid #000}.seeMore__container{padding-bottom:3rem;padding-inline:3rem;position:relative}.seeMore__container--newsletter{margin:0 auto;padding-inline:1.75rem}@media(min-width:768px){.seeMore__container--newsletter{padding-inline:0;padding-bottom:0;width:100%}}.seeMore__image--container{object-fit:contain;overflow:hidden;position:relative}.seeMore__subcontainer{display:flex;flex-direction:column;width:100%}@media screen and (min-width:769px){.seeMore__subcontainer{flex-direction:row}}.seeMore__column--left,.seeMore__column--right{border-bottom:1px solid #d2d2d2;padding:1rem 0 2rem}@media screen and (min-width:640px){.seeMore__column--left,.seeMore__column--right{border-bottom:none;width:100%}}@media screen and (min-width:769px){.seeMore__column--left,.seeMore__column--right{margin:21px 0;padding:0}.seeMore__column--left{border-right:1px solid #d2d2d2;padding-right:2rem}}@media screen and (max-width:768px){.seeMore__column--left{border-bottom:1px solid #d2d2d2}}@media screen and (min-width:769px){.seeMore__column--right{padding-left:2rem}.seeMore__info{width:90%}}.seeMore__brow{font-size:1rem;font-weight:700;margin-bottom:.5rem;margin-top:1rem}.seeMore__brow,.seeMore__headline{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;line-height:120%}.seeMore__headline{font-size:1.5rem;font-weight:200}.seeMore__title{font-weight:400;margin-bottom:.5rem;position:relative}.seeMore__cta,.seeMore__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1rem;line-height:120%}.seeMore__cta{font-weight:700;position:absolute;right:0;text-decoration:underline}.seeMore__image{aspect-ratio:16/9;transition:all .85s ease;width:100%}.seeMore__image--link{display:block}.seeMore__image:hover{transform:scale(1.1)}.newsection{padding:5rem 2rem 7.5rem;position:relative;scroll-behavior:smooth}@media(min-width:1024px)and (max-width:1279px){.newsection{padding:3.75rem 2rem 5.62rem 30.12rem}}@media(min-width:1280px){.newsection{padding:3.75rem 0 5.62rem 30.12rem}}.newsection__content{margin:0 auto;max-width:100%;position:relative}.newsection.no-top-margin{margin-top:0;padding-top:0}.newsection.no-bottom-margin{margin-bottom:0;padding-bottom:0}.newsection.no-top-bottom-margin{margin-bottom:0;margin-top:0;padding-bottom:0;padding-top:0}@media(min-width:640px){.alt-content__content.section-two-column{column-count:2;column-gap:3.75rem;margin-right:3.75rem;max-width:unset}}.alt-content__content--download,.alt-content__content--tail{column-count:1;margin-right:3.75rem;margin-top:3.75rem}.alt-content__content--download.section-two-column p,.alt-content__content--tail.section-two-column p{max-width:unset}.alt-content__content--download .report-download,.alt-content__content--tail .report-download{align-items:flex-start}.alt-content__content--download .report-download a,.alt-content__content--tail .report-download a{background-color:#fff;text-decoration:none}.alt-content__content--download .report-download a:hover,.alt-content__content--tail .report-download a:hover{background-color:#000;color:#fff}.alt-content__content--tail{margin:0}@media(min-width:992px){.alt-content__content--tail{margin-right:3.75rem;margin-top:3.75rem}}.alt-content__content--download.section-two-column{margin-right:0}@media(min-width:640px){.alt-content__content--download.section-two-column{margin-right:3.75rem}}.newsection-header__wrapper{margin-bottom:3.5rem}@media(min-width:992px){.newsection-header__wrapper{margin-top:2.5rem;max-width:45rem}}.newsection-header__title{color:#000;color:#243a5e;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%;line-height:120%;margin-bottom:2.5rem}.highlighted{color:#000;line-height:145%;margin-bottom:2.5rem}.section-header__wrapper{margin-bottom:6.25rem;margin-top:var(--wti-space-btw-sections);max-width:100rem;padding:3.75rem 7.5rem 0;transform:translateX(-184px);width:100vw}@media screen and (max-width:1024px){.section-header__wrapper:not(.unstyled){transform:translateX(-198px)}}@media screen and (max-width:768px){.section-header__wrapper:not(.unstyled){transform:translateX(-178px)}}@media screen and (max-width:640px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-120px)}}@media screen and (max-width:425px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-32px)}}.section-header__wrapper.inline{margin-bottom:0}.section-header__wrapper.unstyled{margin-bottom:2.5rem;margin-top:6.75rem;max-width:unset;padding:0;transform:translateX(0);width:unset}.section-header__wrapper.article{margin:0;max-width:unset;padding:0;transform:none}.section-header__container{background-color:#fff;display:flex;justify-content:space-between;padding:3.75rem 3.75rem 0}@media screen and (max-width:1225px){.section-header__container{flex-flow:column}}@media screen and (max-width:1024px){.section-header__container{justify-content:flex-start}}.section-header__container.inline{padding-bottom:4rem}.section-header__container.unstyled{background-color:transparent;padding:0}.section-header__container.article{padding:0}.section-header__column-title{display:flex;margin-bottom:1.875rem}@media screen and (max-width:640px){.section-header__column-title{margin-bottom:0}}.section-header__column-title.unstyled{margin-bottom:0}.section-header__order{margin-right:1.25rem}.section-header__order,.section-header__title{font-size:3rem;font-weight:200;padding:.5rem 0}@media screen and (max-width:1024px){.section-header__order,.section-header__title{font-size:2rem}}@media screen and (max-width:425px){.section-header__order,.section-header__title{font-size:1.5rem}}.section-header__title{border-radius:10px;max-width:30.313rem;padding:.5rem 1rem .5rem 0}.section-header__title.inline,.section-header__title.unstyled{max-width:100%}@media screen and (max-width:425px){.section-header__title{font-weight:300}}.section-header__title.article{background-color:#fff;font-weight:700;margin-top:-2rem;max-width:100%;padding-left:.5rem;text-transform:uppercase}@media screen and (max-width:640px){.section-header__title.article{color:#000;font-size:1.5rem;font-weight:700;margin-top:0;padding:3.5rem 0 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data-bi-area=Header data-bi-slot=5 data-bi-type=Bio data-bi-id="WorkLab About" href=/en-us/worklab/about>About</a></div><div class="header__menu-option header__menu-single header__menu-link"><a class=util__link-focus role=menuitem data-bi-area=Header data-bi-slot=6 data-bi-type=Blog data-bi-id="Microsoft 365 Blog" href=https://www.microsoft.com/en-us/microsoft-365/blog/ target=_blank rel="noreferrer noopener">Microsoft 365 Blog</a></div></div><div class=header__menu-right role=menubar><div class="header__menu-option header__menu-single header__menu-link" role=menuitem tabindex=0><a aria-label="Link to subscribe newsletter" class=util__link-focus data-bi-area=Header data-bi-slot=7 data-bi-type=Link data-bi-id="Microsoft Newsletter" data-bi-name=Subscribe target=_blank rel="noreferrer noopener" href=/en-us/worklab/newsletter>Newsletter</a></div><button class="header-search__button header__menu-option search-button" name=Search title=Search aria-label=Search role=menuitem aria-controls=layout-search-sidebar><span>Search</span><span class="ms-Icon ms-Icon--Search" title="Search icon"></span></button></div></div></nav><div class="search search-sidebar" role=dialog aria-hidden=true id=layout-search-sidebar><div class=search-sidebar__header><button class=search-sidebar__close-button aria-label="Close search" name="Close search" tabindex=1><svg class=search-sidebar__close-button-icon viewBox="0 0 15 15" fill=none xmlns=http://www.w3.org/2000/svg><line x1=14.2139 y1=1.26446 x2=1.24901 y2=14.2294 stroke=black stroke-width=1.5></line><line x1=14.1513 y1=14.2291 x2=1.1864 y2=1.26415 stroke=black stroke-width=1.5></line></svg></button></div></div></header><div class=container__wrapper><div id=pagebody class=articleczmoment><div class=herogradient__wrapper><div class=herotitle__wrapper><p class=herotitle__title>AI Is Already Changing Work—Microsoft Included</p><p class=herotitle__subtitle>Seven functional leaders share data and insights on what they’re learning—and how AI can help future-proof any organization.</p></div></div><div class=articleczmoment__herobrow-share-wrapper><div class=herobrow__wrapper><span class=herobrow__text>Business leaders are looking to Microsoft to understand how AI will transform work—and we want to help. Across the company, we’re using Copilot to boost productivity and reinvent business processes—from customer service to sales—and <a href=https://aka.ms/AArnwq1 target=_blank rel="noreferrer noopener">autonomous agents</a> will only accelerate these gains.<br><br>To help every organization build an AI-forward culture and reimagine work, we asked seven functional leaders to share how they’re using Copilot to drive growth, optimize costs, and better meet customer needs—all while empowering employees to scale their impact. </span></div><div class=articleczmoment__sidebar-share></div></div><div class=articleczmoment__main><div id=main class=articleczmoment__main-content role=main tabindex=-1 data-clarity-region=article><div class=meetourexperts__wrapper><p class=meetourexperts__title>Meet Our Leaders</p><div class=meetourexperts__experts><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Mala_670e0d90cec75.webp alt="A portrait illustration of Mala Anand" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#8dc8e8>Customer Service</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Mala Anand</p><p class=leadcard-normal__title>Corporate Vice President</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#d4ec8e>Sales</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Sandeep Bhanot</p><p class=leadcard-normal__title>Corporate Vice President</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Jessica_670e0dab0cfc4.webp alt="A portrait illustration of Jessica Daughetee" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#ffbf7a>Marketing</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Jessica Daughetee</p><p class=leadcard-normal__title>Vice President</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Chris_670e0d808b664.webp alt="A portrait illustration of Chris Fernandez" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#b9dcd2>Human Resources</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Christopher Fernandez</p><p class=leadcard-normal__title>Corporate Vice President</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Cory_670e0dc335822.webp alt="A portrait illustration of Cory Hrncirik" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#ffe399>Finance</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Cory Hrncirik</p><p class=leadcard-normal__title>Director</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Hossein_670e0db768852.webp alt="A portrait illustration of Hossein Nowbar" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#d59ed7>Legal</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Hossein Nowbar</p><p class=leadcard-normal__title>Chief Legal Officer and Corporate Vice President</p></div></div><div class=leadcard-normal__wrapper><div class=leadcard-normal__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Nathalie_670e0d9e1ca14.webp alt="A portrait illustration of Nathalie D'Hers" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-normal__functiontag><p class=functiontag__text style=background-color:#ffa38b>IT</p></div><div class=leadcard-normal__text><p class=leadcard-normal__name>Nathalie D’Hers</p><p class=leadcard-normal__title>Corporate Vice President</p></div></div></div></div><div class=keybussinesstakeaways__section__wrapper><div class=keybussinesstakeaways__content__wrapper><div class=keybussinesstakeaways__title>Copilot’s Early Impact, by Function</div><div class=keybussinesstakeaways__item><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#8dc8e8>Customer Service</span><div class=keybussinesstakeaway__line style=background-color:#8dc8e8></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>11.5%</span> <span>faster case resolution<sup>1</sup></span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#d4ec8e>Sales</span><div class=keybussinesstakeaway__line style=background-color:#d4ec8e></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>9.4%</span> <span>higher revenue per seller for one business group<sup>2</sup></span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#ffbf7a>Marketing</span><div class=keybussinesstakeaway__line style=background-color:#ffbf7a></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>21.5%</span> <span>increase in conversion rates on Azure.com<sup>3</sup></span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#b9dcd2>Human Resources</span><div class=keybussinesstakeaway__line style=background-color:#b9dcd2></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>42%</span> <span>greater accuracy in answering questions through employee self-service<sup>4</sup></span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#ffe399>Finance</span><div class=keybussinesstakeaway__line style=background-color:#ffe399></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>60%</span> <span>reduction of case resolution time in cash collections<sup>5</sup></span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#d59ed7>Legal</span><div class=keybussinesstakeaway__line style=background-color:#d59ed7></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>5%</span> <span>reduction expected in external spend for regulatory work in 2025<sup>6</sup> </span></div></div><div class=keybussinesstakeaway__wrapper><div class=keybussinesstakeaway__function><span style=background-color:#ffa38b>IT</span><div class=keybussinesstakeaway__line style=background-color:#ffa38b></div></div><div class=keybussinesstakeaway__text><span class=keybussinesstakeaway__stat>36%</span> <span>increase in the self-help success rate for employees<sup>7</sup></span></div></div></div></div></div><div class=flexiblesection-text__wrapper style=--flexiblesection-text-alignment:center><span class=flexiblesection-text__title>5 Key Questions for 7 Microsoft Leaders</span></div><div class=questionnaire__wrapper><div class=questionnaire__selectors><div class=selectorquestionfunction__wrapper><button type=button class=selectorquestionfunction__button__active>Explore by Question</button><button type=button class=selectorquestionfunction__button>Explore by Function</button></div></div><div class=questionnairebyquestion__wrapper><div id=questionnairebyquestion__block-1><div class=questionnairebyquestion-question__wrapper><div class=questionnairebyquestion-answers__wrapper id=questionnairebyquestion-answers__wrapper-1><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d4ec8e>Sales</p><span class=questionnairebyquestion-answer__text>“As a sales leader, I’m looking to drive more revenue, so we’re leveraging Copilot across our sales teams to help increase the pipeline and deal velocity, improve conversion rates, and ultimately improve the seller experience.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Sandeep Bhanot</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffbf7a>Marketing</p><span class=questionnairebyquestion-answer__text>“We’re continuously creating fresh content for more than 200 campaigns in nearly 250 markets, managing 140,000 creative assets every year. Copilot is helping us with that massive workload, enabling us to get to market faster.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Jessica_670e0dab0cfc4.webp alt="A portrait illustration of Jessica Daughetee" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Jessica Daughetee</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffe399>Finance</p><span class=questionnairebyquestion-answer__text>“Copilot is helping across the finance team by synthesizing enormous amounts of information, such as reviewing contracts and vendor proposals, analyzing complex financial data, and leveraging insights from prior tax returns to help us make strategic decisions with greater precision and speed, ultimately enhancing our ability to remain agile in a competitive market.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Cory_670e0dc335822.webp alt="A portrait illustration of Cory Hrncirik" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Cory Hrncirik</p></div></div></div><button type=button class=button-expand>Show All Answers</button></div></div><div class=questionnairebyquestion-pullquote__wrapper><div class=flexiblesection-pullquote__wrapper><span class=flexiblesection-pullquote__title style=--flexiblesection-highlight-color:#B9DCD2>“The key to getting a real return on your AI investment is a human-centered approach, <s>enabling individuals to leverage these tools in service to their work</s>.”</span><div class=flexiblesection-pullquote__text><p class=flexiblesection-pullquote__leadname>Christopher Fernandez</p><p class=flexiblesection-pullquote__function>Human Resources</p></div></div></div></div><div id=questionnairebyquestion__block-2><div class=questionnairebyquestion-question__wrapper><div class=questionnairebyquestion-answers__wrapper id=questionnairebyquestion-answers__wrapper-2><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffe399>Finance</p><span class=questionnairebyquestion-answer__text>“Copilot is streamlining the quote-to-cash process, which is crucial for boosting operational efficiency, improving cash flow, and enabling quick responses to market changes and customer needs. By optimizing these workflows, Copilot allows our finance team to focus on more strategic activities and data-driven decision making.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Cory_670e0dc335822.webp alt="A portrait illustration of Cory Hrncirik" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Cory Hrncirik</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d4ec8e>Sales</p><span class=questionnairebyquestion-answer__text>“We’re focused on reimagining the sales engagement process for our sellers who manage large numbers of accounts. Instead of spending time looking across 20 different tools for information, Copilot allows them to focus on being more efficient and building more valuable relationships with prospects and customers.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Sandeep Bhanot</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d59ed7>Legal</p><span class=questionnairebyquestion-answer__text>“The legal landscape around regulation and compliance is expanding exponentially in both volume and complexity. Copilot helps us navigate that terrain more efficiently and with greater consistency.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Hossein_670e0db768852.webp alt="A portrait illustration of Hossein Nowbar" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Hossein Nowbar</p></div></div></div><button type=button class=button-expand>Show All Answers</button></div></div><div class=questionnairebyquestion-pullquote__wrapper><div class=flexiblesection-pullquote__wrapper><span class=flexiblesection-pullquote__title style=--flexiblesection-highlight-color:#FFBF7A>“AI has sped up our campaign creation process so much that we can now <s>focus more time on being creative and strategic</s>.”</span><div class=flexiblesection-pullquote__text><p class=flexiblesection-pullquote__leadname>Jessica Daughetee</p><p class=flexiblesection-pullquote__function>Marketing</p></div></div></div></div><div id=questionnairebyquestion__block-3><div class=questionnairebyquestion-question__wrapper><div class=questionnairebyquestion-answers__wrapper id=questionnairebyquestion-answers__wrapper-3><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d4ec8e>Sales</p><span class=questionnairebyquestion-answer__text>“For one business group, Copilot is providing a <strong>9.4%</strong> increase in revenue per seller and a <strong>20%</strong> increase in close rates among high users of the tool.<sup>9</sup> It’s also increasing sales opportunities by <strong>5%</strong> across the entire sales organization.”<sup>10</sup></span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Sandeep Bhanot</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d59ed7>Legal</p><span class=questionnairebyquestion-answer__text>“The legal workload and complexity is growing, but our resources aren’t. We conducted a study and found that Copilot can help us respond to legal issues <strong>32%</strong> faster. What’s more, <strong>87%</strong> of our staff who participated reported enhanced productivity, and <strong>77%</strong> observed improvement in work quality.<sup>11 </sup>For regulatory work, we project an increase in resource capacity of our legal professionals by <strong>20%</strong> and a decrease of external spend by <strong>5%</strong> in 2025.”<sup>12</sup></span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Hossein_670e0db768852.webp alt="A portrait illustration of Hossein Nowbar" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Hossein Nowbar</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffbf7a>Marketing</p><span class=questionnairebyquestion-answer__text>“AI has helped us improve the digital customer experience and accelerate the digital campaign creation process from 12 weeks to three weeks<sup>13</sup> and contributed to a <strong>4.75x</strong> increase in engagement with our AI Assistant versus traditional chat rates and a <strong>21.5%</strong> increase in conversion rates on Azure.com.”<sup>14</sup></span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Jessica_670e0dab0cfc4.webp alt="A portrait illustration of Jessica Daughetee" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Jessica Daughetee</p></div></div></div><button type=button class=button-expand>Show All Answers</button></div></div><div class=questionnairebyquestion-pullquote__wrapper><div class=flexiblesection-pullquote__wrapper><span class=flexiblesection-pullquote__title style=--flexiblesection-highlight-color:#D4EC8E>“We’re not trying to automate the seller role, but rather have Copilot and agents <s>give them assistance in the background</s> and hand off when appropriate.”</span><div class=flexiblesection-pullquote__text><p class=flexiblesection-pullquote__leadname>Sandeep Bhanot</p><p class=flexiblesection-pullquote__function>Sales</p></div></div></div></div><div id=questionnairebyquestion__block-4><div class=questionnairebyquestion-question__wrapper><div class=questionnairebyquestion-answers__wrapper id=questionnairebyquestion-answers__wrapper-4><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffa38b>IT</p><span class=questionnairebyquestion-answer__text>“Don’t just think of Copilot as a way to drive costs out of the business. Think of it as a way to free up resources that can be reinvested into your function.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Nathalie_670e0d9e1ca14.webp alt="A portrait illustration of Nathalie D'Hers" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Nathalie D’Hers</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#ffe399>Finance</p><span class=questionnairebyquestion-answer__text>“Adopt a continuous improvement approach for every process, embracing the journey instead of viewing it as a single project. First, enable those who are accountable to map out the process and identify unnecessary tasks and constraints. Next, identify areas where Copilot can be applied. Then deploy Copilot, measure the business outcomes, and repeat.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Cory_670e0dc335822.webp alt="A portrait illustration of Cory Hrncirik" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Cory Hrncirik</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d4ec8e>Sales</p><span class=questionnairebyquestion-answer__text>“True AI transformation is as much about process and people as it is about technology. You have to think through the adoption and change management component on the people side, and use AI to reshape, rethink, and optimize your business processes to achieve maximum impact.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Sandeep Bhanot</p></div></div></div><button type=button class=button-expand>Show All Answers</button></div></div><div class=questionnairebyquestion-pullquote__wrapper><div class=flexiblesection-pullquote__wrapper><span class=flexiblesection-pullquote__title style=--flexiblesection-highlight-color:#D59ED7>“<s>Data is critical.</s> Break down artificial data boundaries and work to provide access to it legally and securely across your data estate.”</span><div class=flexiblesection-pullquote__text><p class=flexiblesection-pullquote__leadname>Hossein Nowbar</p><p class=flexiblesection-pullquote__function>Legal</p></div></div></div></div><div id=questionnairebyquestion__block-5><div class=questionnairebyquestion-question__wrapper><div class=questionnairebyquestion-answers__wrapper id=questionnairebyquestion-answers__wrapper-5><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d59ed7>Legal</p><span class=questionnairebyquestion-answer__text>“Copilot and agents can alleviate a tremendous amount of legal backlog in many settings. Though our work focuses on the enterprise, we have also developed an agent that we project will help drive an almost <strong>9x</strong> increase in the impact of one of our pro bono services.”<sup>20</sup></span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Hossein_670e0db768852.webp alt="A portrait illustration of Hossein Nowbar" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Hossein Nowbar</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#d4ec8e>Sales</p><span class=questionnairebyquestion-answer__text>“Agents will be a game changer for the sales function. We will have autonomous agents prospect and qualify leads at scale on behalf of sellers and help make them more productive and effective.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Sandeep_670e0d739075b.webp alt="A portrait illustration of Sandeep Bhanot" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Sandeep Bhanot</p></div></div></div><div class=questionnairebyquestion-answer__wrapper><p class=functiontag__text style=background-color:#b9dcd2>Human Resources</p><span class=questionnairebyquestion-answer__text>“HR will look vastly different as we use AI to unlock new ways to engage with employees. Autonomous agents will manage actions and data across disparate systems, providing proactive guidance in every HR process. This will enable business agility and enhance employee experiences and thriving.”</span><div class=leadcard-small__wrapper><div class=leadcard-small__image-wrapper><div class="atom-image_wrapper atom-image_wrapper-constrained"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/10/Chris_670e0d808b664.webp alt="A portrait illustration of Chris Fernandez" class="lazyload atom-image_image" aria-label=Image></div></div><div class=leadcard-small__text><p class=leadcard-small__name>Christopher Fernandez</p></div></div></div><button type=button class=button-expand>Show All Answers</button></div></div></div></div></div><div class=takeaways__section__wrapper id=takeaways><div class=takeaways__content__wrapper><div class=takeaways__title>The Path Forward</div><div class=takeaways__text>Learnings from our AI transformation to date.</div><div class=takeaways__item><ul><li class=takeaway__item><div class=takeaway__wrapper><div class=takeaway__text><span class=takeaway__text><strong>Play offense and defense to get AI’s full value</strong><br>AI helps boost employee productivity and drive cost efficiencies, but you shouldn’t stop there. A winning AI strategy requires playing both offense and defense—leveraging it to grow revenue <em>and</em> cut costs. Organizations that find ways to apply AI to supercharge their key differentiation will gain a real competitive advantage. Microsoft’s <strong><span key=7 style=background-color:#d4ec8e>sales</span></strong> team used Copilot to unlock revenue while <strong><span key=9 style=background-color:#d59ed7>legal</span></strong> focused on reducing spend related to regulatory work. As AI gets increasingly integrated into every aspect of work, look for opportunities to apply it across every team, function, and process. </span></div></div></li><li class=takeaway__item><div class=takeaway__wrapper><div class=takeaway__text><span class=takeaway__text><strong>Start with your biggest pain point, then apply AI</strong><br>We know from both our own experience and from working with customers that it can be hard to know where to start with AI. Ask yourself: what are one or two processes that—if you could make them faster, cheaper, or better—would be transformational to the business? Our <strong><span key=9 style=background-color:#ffbf7a>marketing</span></strong> team focused on content creation, for instance, while <strong><span key=11 style=background-color:#8dc8e8>customer service</span></strong> concentrated on case resolution. For every process, partnership with <strong><span key=15 style=background-color:#ffa38b>IT</span></strong> was critical to success.</span></div></div></li><li class=takeaway__item><div class=takeaway__wrapper><div class=takeaway__text><span class=takeaway__text><strong>Ground AI in your organizational data</strong><br>When AI is grounded in your company’s data and knowledge—like Copilot—you can steer it toward your goals and needs. And of course, security, data governance, and responsible AI are a must. As agentic capabilities grow, secure data-grounding becomes even more essential to gaining a competitive edge—enabling agents to manage data and actions across disparate systems. They will help <strong><span key=9 style=background-color:#ffbf7a>marketing</span></strong> teams predict customer needs and opportunities, say, or <strong><span key=13 style=background-color:#b9dcd2>human resources</span></strong> improve employee engagement, or <strong><span key=15 style=background-color:#8dc8e8>customer service</span></strong> automate aspects of its support process.</span></div></div></li><li class=takeaway__item><div class=takeaway__wrapper><div class=takeaway__text><span class=takeaway__text><strong>Future-proof your organization by giving every employee an AI assistant</strong> <br>AI transformation is moving fast for all of us—and agentic capabilities will only accelerate the pace of change. AI assistants like Copilot will help employees manage a constellation of agents that perform tasks ranging from simple prompt-and-response queries to fully autonomous actions. The first step toward empowering people for this new way of working is to give every employee an AI assistant. As always, you can’t get there with technology alone. Every leader must build an AI-forward culture that empowers people to scale their impact and focus on the important work that only humans can do. </span></div></div></li></ul></div><div class=takeaways__secondaryText><span class=takeaways__secondaryText>To learn more about how to create an AI-forward culture, subscribe to the <a href=https://www.microsoft.com/en-us/worklab/newsletter data-type=link data-id=https://www.microsoft.com/en-us/worklab/newsletter data-bi-area="" data-bi-type="" data-bi-id="">WorkLab newsletter</a>.</span><hr class=hr1></div></div><div class="footnote articleczmoment__footnote"><div class="footnote--paragraph articleczmoment__footnote--paragraph" tabindex=-1><p><sup>1</sup>Internal CSS experiment conducted by Microsoft; 600 participants using Copilot Q&A function, Azure Core team; Nov. - Dec. 2023. These results are statistically significant at the 95th percent confidence interval. </p><p><sup>2</sup>Internal Microsoft sales team data based on 687 sellers of Microsoft 365 Copilot from Jan. - June 2024, as compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.</p><p><sup>3</sup>Internal Microsoft marketing team data. June - Sept. 2024. Conversion means initiating the free account sign up process on Azure.com. </p><p><sup>4</sup>Internal HR experiment conducted by Microsoft, 33 participants, Oct. 2024. These results are statistically significant at the 95th percent confidence interval.</p><p><sup>5</sup>Internal Microsoft Finance data, Oct. 2023 - Aug. 2024.</p><p><sup>6</sup>Projected numbers based on internal Microsoft legal team study. 56 participants. May 2024. These results are statistically significant at the 95th percent confidence interval.</p><p><sup>7</sup>Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. Success rate means: use of self-help resources through to resolution without contacting an agent. These results are statistically significant at the 95th percent confidence interval. </p><p><sup>8</sup>Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. These results are statistically significant at the 95th percent confidence interval.</p><p><sup>9</sup>Internal Microsoft sales team data based on 687 sellers of Microsoft 365 Copilot from Jan. - June 2024, as compared with sellers with low usage of Copilot. High usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.</p><p><sup>10</sup>Internal Microsoft sales team data based on 24,000 sellers. Oct. 2023 - June 2024. As compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.</p><p><sup>11</sup>Internal Microsoft legal team study. 56 participants. May 2024. [These results are statistically significant at the 95th percent confidence interval].</p><p><sup>12</sup>Projected numbers based on internal Microsoft experiment of 56 participants from May 2024. Increased capacity means increasing the capacity for our legal professionals to meet the exponentially growing regulatory and compliance demands without a corresponding increase in resources (e.g., people and budget resources staying similar/flat). </p><p><sup>13</sup>Internal Microsoft marketing data based on use of Azure AI from a team that manages 35 commercial Microsoft web properties. Sept. 2024. Digital content creation process means brief creation, copywriting, web page creation, and sign-off. </p><p><sup>14</sup>Internal Microsoft marketing team data. June - Sept. 2024. Conversion means initiating the free account sign up process on Azure.com. </p><p><sup>15</sup>Internal CSS experiment conducted by Microsoft; 600 participants using Copilot Q&A function, Azure Core team; Nov. - Dec. 2023. These results are statistically significant at the 95th percent confidence interval.</p><p><sup>16</sup>Office of Chief Economist, Wave 2.5 Study results of internal use of Copilot in Dynamics 365 Customer Service among Microsoft commercial business support engineers. Outcomes reflect results from 9,900 agents from a specific five-month period (April-September 2023). Findings were evaluated at the business unit level, not across the entire CSS organization</p><p><sup>17</sup>Internal HR study conducted by Microsoft, 33 participants, Sept - Oct 2024. These results are statistically significant at the 95th percent confidence interval. </p><p><sup>18</sup>Internal Microsoft Finance data, Oct. 2023 - Aug. 2024.</p><p><sup>19</sup>Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. Success rate means: use of self-help resources through to resolution without contacting an agent. These results are statistically significant at the 95th percent confidence interval.</p><p><sup>20</sup>This is a projected number based on user testing of DACA Copilot and the 12-year long-standing DACA clinic metrics.</p></div></div></div></div></div></div><div class=related><div class=related__topTitle>Explore more from WorkLab</div><a data-bi-area=Footer_RelatedArticle data-bi-slot=1 data-bi-type=Article data-bi-id="Working Better | The Key to a Thriving Workforce? 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