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Accessibility | TiVo
<!DOCTYPE HTML> <html lang="en"> <head> <meta charset="UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=Edge"/> <title>Accessibility | TiVo</title> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/> <meta name="description" content="TiVo is committed to ensuring that all our customers get the most out of their TiVo experience."/> <meta name="template" content="content-page"/> <script src="https://cdn.jsdelivr.net/npm/ip-geolocation-api-jquery-sdk@1.1.0/ipgeolocation.min.js"></script> <script type="text/javascript"> const handleResponse = (json) => { targetCountryLocale = json.country_code2.toLowerCase(); isRedirectRequired = true; console.log('targetCountryLocale(handleResponse): ' + targetCountryLocale); console.log('isRedirectRequired(handleResponse): ' + isRedirectRequired); clearTimeout(timeoutId); let mappedCountry = mapCountry(targetCountryLocale); redirectDomain(mappedCountry === 'us' ? 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href="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base.min.css" type="text/css"> <meta name="custom_"/> <!-- Google Tag Manager (script) --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MKKV2W');</script> <!-- End of Google Tag Manager --> <!-- OneTrust Cookies Consent Notice start for tivo.com --> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="413d694b-8f97-4956-97fa-708e8821ead0"></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <!-- OneTrust Cookies Consent Notice end for tivo.com --> </head> <body class="empty-page page basicpage" data-store-endpoint="https://www.tivo.com" data-endpoint="https://www.tivo.com/graphql" data-store-checkout="https://www.tivo.com/checkout/cart" data-store-view="default"> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MKKV2W" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <script src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-customer.min.js"></script> <nav class="tivo-navigation" data-search-path="/gsearch" data-edit-mode="false"> <a class="skip-navigation" href="#main-content">Skip Navigation</a> <div class="tivo-navigation__mobile"> <div class="tivo-navigation__mobile-left"> <a href="/" class="tivo-navigation__mobile_link tivo-navigation__mobile_logo"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/logos/tivo-mobile.png" alt="TiVo Logo"/> </a> </div> <div class="tivo-navigation__mobile-right"> <button class="tivo-navigation__mobile_link tivo-navigation__mobile_hamburger"> <span class="sr-only">Open Mobile Menu</span> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/svgs/hamburger.svg" alt="Hamburger Menu"/> </button> </div> </div> <div class="tivo-navigation__cart"> <!-- /* HTL Variables */ --> <div id="miniaccount"></div> <header class="shopping-cart header__root header__closed"> <div class="header__toolbar"> <div class="header__secondaryActions"> <i class="header__cartTrigger"></i> </div> </div> </header> </div> <div class="tivo-navigation__master"><div class="overflow-fix"> <div class="tivo-navigation__utility"> <ul class="tivo-navigation__utility_wrapper"> <li class="tivo-navigation__utility_logo"> <a class="tivo-navigation__utility_link" href="https://www.xperi.com/"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/logos/a-part-of-xperi.png" alt="A part of Xperi"/> </a> </li> <li> <a class="tivo-navigation__utility_link" href="https://business.tivo.com/" target="_blank"> TiVo for Business </a> </li> <li> <button class="tivo-navigation__utility_link" data-modal-trigger="language" aria-label="English"> English <span class="i18n-flag i18n-flag__us"></span> </button> </li> </ul> </div> <div class="tivo-navigation__main"> <ul class="tivo-navigation__main_wrapper"> <li class="tivo-navigation__main_wrapper-left"> <a href="/" class="tivo-navigation__main_logo tivo-navigation__main_link"> <img class="tivo-navigation__main_logo-desktop" src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/logos/tivo-desktop.png" alt="TiVo Logo"/> </a> </li> <li class="tivo-navigation__main_wrapper-right"> <ul class="tivo-navigation__main_primary"> <li class="has-children"> <span class="tivo-navigation__main_link_wrap"> <a href="/products" class="tivo-navigation__main_link ">Products</a> <button class="tivo-navigation__main_flyout-trigger" aria-haspopup="true" aria-expanded="false"> <span class="sr-only">Expand Menu</span> <span class="tivo-icon-light-chevron-down"></span> </button> </span> <div class="tivo-navigation__flyout majorLeft" aria-hidden="true"> <div class="tivo-navigation__flyout_container"> <div class="tivo-navigation__flyout-section"> <ul class="tivo-navigation__flyout_wrapper"> <li> <a href="/products/stream-4k" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/consumer/us/en/images/Navigation/streamer_nav-thumb_new.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> TiVo Stream 4K </span> <span class="tivo-navigation__flyout-item_copy"> One experience that brings together streaming apps and live TV. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> <li> <a href="/products/edge-cable" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/consumer/us/en/images/Navigation/navigation-thumb-cable.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> TiVo EDGE™ for cable<span class="tivo-navigation__flyout-item_callout">SALE</span> </span> <span class="tivo-navigation__flyout-item_copy"> One device for streaming, recording and cable TV. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> <li> <a href="/products/mini-lux" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/consumer/us/en/images/Navigation/navigation-thumb-mini.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> TiVo Mini LUX™<span class="tivo-navigation__flyout-item_callout">SALE</span> </span> <span class="tivo-navigation__flyout-item_copy"> Extend streaming, recording and live TV to any room. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> <li> <a href="/shop.Accessories" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/consumer/us/en/images/Navigation/navigation-thumb-accessories.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> Accessories </span> <span class="tivo-navigation__flyout-item_copy"> Remotes, adapters, cables and more. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> </ul> </div> <div class="tivo-navigation__flyout-section"> <ul class="tivo-navigation__flyout_wrapper"> <li> <a href="/products/tivo-os" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/business/global/images/products/tivo-os/tivo-os_faq.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> TiVo OS™ </span> <span class="tivo-navigation__flyout-item_copy"> A Smart TV Powered by TiVo gives you the power to choose what you want to watch. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> <li> <a href="/products/dts-autostage-video-service-powered-by-tivo" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_left"> <span class="tivo-navigation__flyout-item_image" style="background-image:url(/content/dam/tivo/consumer/us/en/images/products/auto/XPR0227_DTS-AutoStage-Hero-Image.jpg)"></span> </span> <span class="tivo-navigation__flyout-item_right"> <span class="tivo-navigation__flyout-item_title"> DTS AutoStage™ Video Service, Powered by TiVo™ </span> <span class="tivo-navigation__flyout-item_copy"> Sit back and enjoy the ultimate entertainment experience. </span> <span class="tivo-navigation__flyout-item_spacer"></span> </span> </a> </li> </ul> </div> </div> </div> </li> <li class="has-children simple"> <span class="tivo-navigation__main_link_wrap"> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/" class="tivo-navigation__main_link ">Support</a> <button class="tivo-navigation__main_flyout-trigger" aria-haspopup="true" aria-expanded="false"> <span class="sr-only">Expand Menu</span> <span class="tivo-icon-light-chevron-down"></span> </button> </span> <div class="tivo-navigation__flyout full" aria-hidden="true"> <div class="tivo-navigation__flyout_container"> <div class="tivo-navigation__flyout-section simple"> <ul class="tivo-navigation__flyout_wrapper"> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Support Center </span> </a> </li> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/dvrmini" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> DVR & Mini </span> </a> </li> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/stream4k" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Stream 4K </span> </a> </li> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/tivo-auto?language=en_US" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Car </span> </a> </li> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/article/My-Account-Online-TiVo-Account-Management-Tools" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Account Management </span> </a> </li> <li> <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/web-mobile-app" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Web & Mobile Device </span> </a> </li> <li> <a href="/customer-device/activation/landing/" class="tivo-navigation__flyout-item"> <span class="tivo-navigation__flyout-item_title simple"> Activate a TiVo Device </span> </a> </li> </ul> </div> </div> </div> </li> <li class="tivo-navigation__main_sign-in-wrapper"> <span class="tivo-navigation__main_link_wrap"> <a class="tivo-navigation__main_link tivo-navigation__main_sign-in-link" href="/customer/account"> <div class="tivo-navigation__main_sign-in-icon default-icon"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/svgs/unauthenticated-user.svg" alt="TiVo Logo"/> </div> <div class="tivo-navigation__main_sign-in-icon signed-in-icon"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/svgs/authenticated-user.svg" alt="TiVo Logo"/> </div> <span>Sign In</span> <span class="tivo-navigation__main_sign-in-dropdown__icon tivo-icon-light-chevron-down"></span> </a> </span> <div class="tivo-navigation__main_sign-in-dropdown"> <a href="https://www.tivo.com/customer/account" class="tivo-navigation__main_sign-in-dropdown__link"> Account Overview </a> <a href="https://www.tivo.com/customer/personal-info" class="tivo-navigation__main_sign-in-dropdown__link"> Contact Info </a> <a href="https://www.tivo.com/customer/billing-history" class="tivo-navigation__main_sign-in-dropdown__link"> Billing & Orders </a> <a href="https://www.tivo.com/customer/manage-devices" class="tivo-navigation__main_sign-in-dropdown__link"> Devices and Services </a> <a href="https://www.tivo.com/customer/case-history" class="tivo-navigation__main_sign-in-dropdown__link"> Case History </a> <a href="https://www.tivo.com/customer/account/logout" class="tivo-navigation__main_sign-in-dropdown__link"> Sign Out </a> </div> </li> </ul> <ul class="tivo-navigation__main_secondary"> <li> <button class="tivo-navigation__main_link" data-modal-trigger="search" aria-label="Search"> <span class="sr-only">Search</span> <span class="tivo-icon-search"></span> </button> </li> </ul> </li> </ul> </div> <form class="tivo-navigation__mobile_search tivo-navigation__search-form tivo-form" action="#" method="POST"> <div class="tivo-form__area tivo-form__area--text-input tivo-input-gradient"> <input id="mobile-search" type="text" placeholder=" " class="tivo-navigation__search-modal_input tivo-navigation__search-value has-inline-submit"/> <span class="tivo-form__inline-submit"> <input class="tivo-form__inline-submit_input" type="submit" value="Results"/> </span> <label for="mobile-search">Search</label> </div> </form> <div class="tivo-navigation__main_mobile"> <a href="/" class="tivo-navigation__mobile_link tivo-navigation__mobile_logo"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/logos/tivo-mobile.png" alt="TiVo Logo"/> </a> <button class="tivo-navigation__mobile_link tivo-navigation__main_mobile_close"> <span class="sr-only">Close Mobile Menu</span> <span class="tivo-icon-close"></span> </button> </div> </div></div> </nav> <div class="tivo-modal tivo-navigation__search-modal" data-modal="search" role="dialog"> <div class="tivo-modal__inner"> <form class="tivo-navigation__search-form tivo-form" action="#" method="POST"> <div class="tivo-form__area tivo-form__area--text-input tivo-input-gradient"> <input id="desktop-search" type="text" placeholder=" " class="tivo-navigation__search-modal_input tivo-navigation__search-value has-inline-submit"/> <label for="desktop-search">Search</label> <span class="tivo-form__inline-submit"> <input class="tivo-form__inline-submit_input" type="submit" value="Results"/> </span> </div> </form> <button class="tivo-modal__close"> <span class="sr-only">Close Modal</span> <span class="tivo-icon-close"></span> </button> </div> </div> <div class="tivo-modal" data-modal="language" role="dialog"> <div class="tivo-modal__inner"> <div class="language-select"> <div class="language-select__top"> <span class="language-select__headline gradient-edge-antenna-widget"> Choose your country </span> <span class="language-select__copy"> Choose another country to see content specific to your location and shop online. </span> </div> <div class="language-select__bottom"> <div class="language-select__region"> <span class="language-select__region_title">North America</span> <a class="language-select__region_link" href="/"> <span> United States <span> English </span> </span> </a> </div> </div> </div> <a href="/" class="tivo-modal__logo"> <img src="/etc.clientlibs/tivo-com-redesign/clientlibs/clientlib-base/resources/images/logos/tivo-mobile.png" alt="TiVo Logo"/> </a> <button class="tivo-modal__close"> <span class="sr-only">Close Modal</span> <span class="tivo-icon-close"></span> </button> </div> </div> <section class="tivo-notification" role="banner"> <div data-notification-timestamp="2021-12-18T01:07:01.425Z" class="tivo-notification__standard"> <div class="tivo-notification__standard_inner"> <div class="tivo-notification__message"> <span> Our anniversary sale is back for a limited time on TiVo.com! Get TiVo EDGE for Cable for $25.00 + the All-In-Plan for $250.00 with code 2024Q4EDGEAIP or get $25 off the Mini LUX with code 2024Q4MINI. Offer ends on 01/02/25. </span> </div> <button class="tivo-notification__close"> <span class="sr-only">Close Alert</span> <span class="tivo-icon-close"></span> </button> </div> </div> </section> <div id="minicart"></div> <main id="main-content"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="column-control aem-GridColumn aem-GridColumn--default--12"> <div class="column-control__container content-area gradient-features-horo-media-text-container "> <div class="wrapper container-fluid"> <!-- 1 Column--> <div class="row"> <div class="col-xs-12 column-control__column"> <section class="copy-text"> <div class="copy-text__container row container-fluid"> <!-- Left Panel --> <div class="copy-text__LP col-xs-12 "> <h3 class="white-text "> Accessibility </h3> <div class="copy-text__RTE"> <p><span class="mediumTextStyle">TiVo is committed to ensuring that all our customers get the most out of their TiVo experience.<br /> </span></p> <p><span class="mediumTextStyle">For our TiVo website experience we strive to follow the Web Content Accessibility Guidelines (WCAG) and use Accessible Rich Internet Applications (ARIA) specifications. If you experience any difficulty accessing this website, please feel free to call us at <a href="tel:877-367-8486" style="color: rgb(0,0,0);">(877) 367-8486</a> or contact us by email using the <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/createcasefromsupport" style="color: rgb(0,0,0);">form here</a>. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible to you.</span></p> </div> </div> <!-- Right Panel --> </div> </section> </div> </div> <!-- 2 evenly split Columns --> <!-- 2 Columns w/Left Column expanding ~80% of Container --> <!-- 2 Columns w/Right Column expanding ~80% of Container --> <!-- 3 evenly split Columns --> </div> </div> </div> <section class="copy-text aem-GridColumn aem-GridColumn--default--12"> <div class="copy-text__container row container-fluid"> <!-- Left Panel --> <div class="copy-text__LP col-xs-12 "> <div class="copy-text__RTE"> <p> </p> <h4>Product Accessibility</h4> <p><span class="mediumTextStyle">Your TiVo box features a variety of assistive technologies, including screen reading, closed captioning, and video description, to assist the visually- or hearing-impaired.<br /> </span></p> <p><span class="mediumTextStyle"><strong>Note:</strong> Accessibility features are available on supported TiVo boxes running the most recent software. To find out if your TiVo box supports accessibility features, please call TiVo Customer Support at <strong>(877) 367-8486</strong>. If your TiVo box is provided by your cable provider, contact your cable provider directly. If you still have questions, TiVo Customer Support can help. Reach us at <strong>(877) 367-8486</strong>.<br /> </span></p> <p><span class="mediumTextStyle">Your <a href="/products/tivo-lux-remote">TiVo remote</a> control is the easiest way to use the accessibility features. To hear a description of the remote control button locations and functions, <a href="/content/dam/tivo/images/accessibility/Remote_Control_Guide.pdf" title="View or download the Remote Control Guide">click here</a>.</span></p> <p> </p> <h4><strong>Screen reader</strong></h4> <p><span class="mediumTextStyle">When the Screen Reader is turned on, a voice reads aloud the TiVo menu choices displayed on the TV screen.<br /> </span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn the screen reader on or off, press and hold the <strong>A button</strong> on your <a href="/products/tivo-lux-remote">TiVo remote</a> for at least two seconds. You’ll hear a voice say "Screen reader on" or "Screen reader off."<br /> </span></li> </ul> <p><span class="mediumTextStyle">To adjust the volume of the screen reader, use the VOLUME button on your remote - the vertical oval-shaped button on the left, between the arrow circle and the Pause circle. Or, if it is hard to hear the screen reader because of audio from the video being watched, pause the video by pressing PAUSE - the round button in the center of your remote.</span></p> <p> </p> <h4><strong>Closed captioning</strong></h4> <p><span class="mediumTextStyle">When Closed Captioning is turned on, the audio portion of a show is displayed as text on the TV screen.<br /> </span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn Closed Captioning on or off, press and hold the <strong>B button</strong> on your TiVo remote for at least two seconds.<br /> </span></li> </ul> <p><span class="mediumTextStyle"><strong>Note:</strong> You can also turn Closed Captioning on or off from the Info Banner. Just press the INFO button on your remote control and select the Closed Caption icon.</span></p> <p> </p> <h4><strong>Video description track</strong></h4> <p><span class="mediumTextStyle">When the video description track is turned on, a voice describes the action taking place on the TV screen during natural pauses in the audio.</span><br /> </p> <p><span class="mediumTextStyle"><strong>Note:</strong> Not all shows include a video description track.</span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn the video description track on or off, press and hold the <strong>C button</strong> on your <a href="/products/tivo-lux-remote">TiVo remote</a> for at least two seconds. This will change the audio track of the show to the secondary audio track, which is often the Audio Description track.<br /> </span></li> </ul> <p><span class="mediumTextStyle"><strong>Note:</strong> If there are multiple audio tracks, pressing the <strong>C button</strong> for two seconds will cycle through all available tracks.<br /> </span></p> <p><span class="mediumTextStyle">This function will not work if any overlays are present (like the Info Banner that appears over the video when you change channels, or the Status bar that appears when you pause, fast forward, or rewind video). If you press and hold C but get no response, try pressing CLEAR - the leftmost button on the bottom row of your remote - to clear any overlays. Then press and hold C again.</span></p> <p> </p> <h4><strong>For more information</strong></h4> <p><span class="mediumTextStyle">More information is available from the screen-reader enabled TiVo Remote Control Guide and TiVo Viewer’s Guide, which provide full information about using your <a href="/products/tivo-lux-remote">TiVo remote</a> and box, and the Customer Support Accessibility Essentials page.</span><br /> </p> <p><span class="mediumTextStyle"><a title="TiVo Remote Control Guide" href="/content/dam/tivo/images/accessibility/Remote_Control_Guide.pdf">TiVo Remote Control Guide</a><br /> <a title="TiVo Viewer's Guide" href="https://explore.tivo.com/how-to">TiVo Viewer's Guide</a><br /> <a title="Customer Support Accessibility Essentials" href="https://tivoidp.tivo.com/tivoCommunitySupport/s/article/Accessibility-Essentials">Customer Support Accessibility Essentials</a><br /> </span></p> <p><span class="mediumTextStyle">For more information, or to find out if your device supports accessibility features, you can speak with a TiVo Customer Support agent by calling <strong>(877) 367-8486</strong>.<br /> </span></p> <p><span class="mediumTextStyle">If you get your TiVo box through your cable provider, call your cable provider directly. If you still have questions, TiVo Customer Support can help. 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