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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Velg det ideelle billettverktøyet og løft kundeservicen din til topps." hreflang="no" onover-preload="1">Billettsalg<div class="menu-item-description">Avansert billettsystem</div></a></li> <li id="menu-item-738390" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-738390"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.no/live-chat-programvare/" title="Utforsk et av de beste live chat-programvarene på markedet. Velg den ideelle live chat-programvaren for nettstedet ditt og løft kundeservicen din til topps." hreflang="no" onover-preload="1">Live Chat<div class="menu-item-description">Raskeste live chat på markedet</div></a></li> </ul> </li> <li id="menu-item-738391" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738391"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-974051" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-974051"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social Media<div class="menu-item-description">Svar følgerne dine direkte fra LiveAgent</div></a></li> <li id="menu-item-738395" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-738395"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="/ringesenterprogramvare/" title="Oppdag de 25 beste ringesenter-programvarene for 2024 med LiveAgent. Nyt krystallklar lyd, maskinvarefri støtte, og avanserte funksjoner som IVR, ACD og HD-videosamtaler. Få 24/7 kundeservice og en gratis prøveperiode uten kredittkort. Forbedre kommunikasjon og skap en sømløs kundereise med vår omnikanale skybaserte løsning. Start din gratis prøveperiode nå!" hreflang="no" onover-preload="1">Kundesenter<div class="menu-item-description">Innebygd programvare for kundesenter</div></a></li> <li id="menu-item-974052" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-974052"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Kunnskapsbase<div class="menu-item-description">Gi selvbetjeningsalternativer</div></a></li> </ul> </li> <li id="menu-item-738400" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738400"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">Bruk til</a> <ul class="sub-menu"> <li id="menu-item-738402" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-738402"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.no/bedrifter/" title="LiveAgent er en helpdesk-programvare som tilpasser seg behovene til ulike forretningsmodeller. Utforsk hvordan LiveAgent passer til din nisje. Agency Edu og frivillige organisasjoner er avhengige av LiveAgent." hreflang="no" onover-preload="1">Forretningsløsninger<div class="menu-item-description">Ulike virksomheter, forskjellige løsninger</div></a></li> <li id="menu-item-738404" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-738404"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.no/industri/" title="LiveAgent er i stand til å oppfylle kravene til flere forretningssfærer. Se hvordan LiveAgent kan passe dine behov og forbedre kundestøtten." hreflang="no" onover-preload="1">Bransjeløsninger<div class="menu-item-description">Tilpass LiveAgent til din bransje</div></a></li> <li id="menu-item-738407" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738407"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.no/vellykket-historier/" title="The given text consists of 23 use case scenarios showcasing various businesses from Slovakian travel agency SATUR to online payment provider SolidTrust Pay. Other notable companies include Post Affiliate Pro, ZľavaDňa, and Huawei. Moreover, the text highlights the success of FrëschKëscht, an online store that started as a school project, and the wide range of advanced medical nutrition products offered by Nutricia. Overall, the text portrays a diverse range of business solutions and their success stories." hreflang="no" onover-preload="1">Brukstilfeller<div class="menu-item-description">Ett produkt, flere brukstilfeller</div></a></li> </ul> </li> <li id="menu-item-738408" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738408"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">Integrasjoner</a> <ul class="sub-menu"> <li id="menu-item-738411" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738411"><a href="https://www.liveagent.no/intergrering/wordpress/" title="Få kundestøtten din til neste nivå på dine Wordpress-sider. Wordpress-integrasjon for LiveAgent lar deg plassere en chat-knapp på nettsidene dine." hreflang="no" onover-preload="1">WordPress</a></li> <li id="menu-item-738413" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738413"><a href="https://www.liveagent.no/intergrering/mailchimp/" title="En billettprogramvare kan gjøre mye mer med Mailchimp -integrering for LiveAgent. Mailchimp -integrasjon lar deg administrere kontakter fra helpdesk." hreflang="no" onover-preload="1">Mailchimp</a></li> <li id="menu-item-738416" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738416"><a href="https://www.liveagent.no/intergrering/pipedrive/" title="Spor potensielle salg og avtaler med PipeDrive-integrering for LiveAgent. Denne integrasjonen samler alle dataene dine i ett dashbord for å lette arbeidsflyten din." hreflang="no" onover-preload="1">PipeDrive</a></li> <li id="menu-item-738412" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738412"><a href="https://www.liveagent.no/intergrering/slack/" title="Chat med lagkameratene dine når du vil uten å forlate brukerstøtten. Slack integrasjon for LiveAgent gir deg meldinger slik at du ikke går glipp av det." hreflang="no" onover-preload="1">Slack</a></li> <li id="menu-item-738420" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738420"><a href="https://www.liveagent.no/intergrering/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="no" onover-preload="1">Flere integrasjoner</a></li> </ul> </li> </ul> </li> <li id="menu-item-738421" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738421"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">Ressurser</a> <ul class="sub-menu"> <li id="menu-item-738422" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738422"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">Lære</a> <ul class="sub-menu"> <li id="menu-item-738423" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738423"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="https://www.liveagent.no/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="no" onover-preload="1">Academi<div class="menu-item-description">Bli kundeserviceekspert</div></a></li> <li id="menu-item-738424" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738424"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.no/maler/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="no" onover-preload="1">Maler<div class="menu-item-description">Tilpassbare maler for enhver anledning</div></a></li> <li id="menu-item-886868" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886868"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Oppdag LiveAgent's omfattende sjekklister for alle dine forretningsbehov. Effektiviser arbeidsflyten din med spesialtilpassede sjekklister for sosiale medier, SEO, SaaS-kundeonboarding, Etsy-butikkstart, podcastlansering og mer. Besøk siden for å få jobben gjort effektivt og uten problemer!" hreflang="no" onover-preload="1">Sjekklister<div class="menu-item-description">Hvordan håndtere prosessen di</div></a></li> </ul> </li> <li id="menu-item-738427" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738427"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-738428" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-738428"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blogg/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="no" onover-preload="1">Blogg<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-738430" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738430"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.liveagent.no/kundesupport-ordbok/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="no" onover-preload="1">Ordliste<div class="menu-item-description">Lær kundeserviceterminologi</div></a></li> <li id="menu-item-738432" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-738432"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="https://www.liveagent.no/kataloger/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="no" onover-preload="1">Katalog<div class="menu-item-description">Omfattende kontaktliste for helpdesk</div></a></li> </ul> </li> <li id="menu-item-738433" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738433"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-738435" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-738435"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.no/skrive-prove/" title="Test dine skrive ferdigheter med LiveAgents gratise skrive prøve. Lær dine skrive hastighet i løpet av minutter og øv gratis for å bli bedre." hreflang="no" onover-preload="1">Skrivetest<div class="menu-item-description">Forbedre skrivehastigheten din</div></a></li> <li id="menu-item-738439" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-738439"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Støtteportal<div class="menu-item-description">Hvordan-artikler og veiledninger</div></a></li> </ul> </li> <li id="menu-item-738440" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738440"><a href="#" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1">Selskap</a> <ul class="sub-menu"> <li id="menu-item-738441" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-738441"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.no/om/om-liveagent/" title="Ethvert vellykket selskap startet et sted. Sjekk ut historien vår og lær mer om selskapets misjon, visjon og verdier." hreflang="no" onover-preload="1">Om Oss<div class="menu-item-description">Oppdag teamet bak produktet</div></a></li> <li id="menu-item-738442" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-738442"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.no/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1">Priser<div class="menu-item-description">Våre priser og prestasjoner</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738444" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-738444"><a href="https://www.liveagent.no/funksjoner/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="no" onover-preload="1">Funksjoner</a></li> <li id="menu-item-803045" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803045"><a href="/priser/" title="LiveAgent plans start at $9 /agent/mo. Create custom domains, e-mail ticketing, contact forms, automation, SLA, API, forum & knowledge base, iOS & Android apps are all part of full-sized ticketing solution. All features under one roof come at $69 /agent/mo." hreflang="no" onover-preload="1">Prissetting</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/proveperiode/" class="Button Button--full" title="Vurderer du LiveAgent hjelpepult programvaren? Fyll inn dine detaljer så kan du starte en Gratis Prøveperiode, uten forpliktelser, ingen kredittkort informasjons trengs." hreflang="no" onover-preload="1"> <span>Gratis Prøveperiode</span> </a> <a href="/inn-logging/" class="Button Button--login" title="Logge inn på din LiveAgent konto på denne siden. Først, fyll inn selskapets navn og fortsett med et brukernavn og passord for å logge inn suksessfullt." hreflang="no" onover-preload="1"> <span>Logg inn</span> <span class="tooltip">Logg inn</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Vil du lære mer om LiveAgent? Be om en gratis demo for å lære mer om LiveAgent og hvordan det kan hjelpe deg med å lykkes." hreflang="no" onover-preload="1"> <span>Demo</span> </a> <a href="/proveperiode/" class="Button Button--full" title="Vurderer du LiveAgent hjelpepult programvaren? Fyll inn dine detaljer så kan du starte en Gratis Prøveperiode, uten forpliktelser, ingen kredittkort informasjons trengs." hreflang="no" onover-preload="1"> <span>Gratis Prøveperiode</span> </a> <a href="/inn-logging/" class="Button Button--login" title="Logge inn på din LiveAgent konto på denne siden. Først, fyll inn selskapets navn og fortsett med et brukernavn og passord for å logge inn suksessfullt." hreflang="no" onover-preload="1"> <span>Logg inn</span> <span class="tooltip">Logg inn</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-no" lang="no"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Midt Østen</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/otdeli/" title="Организирайте вашия help desk с отдели в LiveAgent и насочвайте тикети към най-подготвените служители. Подобрете работните процеси, съкратете времето за реакция и осигурете по-добра удовлетвореност на клиентите. Опитайте безплатната пробна версия днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/oddeleni/" title="Zvyšte efektivitu a spokojenost zákazníků s odděleními helpdesku. Vyzkoušejte LiveAgent zdarma!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/afdelinger/" title="Organiser din helpdesk med afdelinger og overfør de billetter til de medarbejdere, der er bedst rustet til at håndtere dem." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/abteilungen/" title="Wenn Sie Tickets für Vertretern mit sachbezogenem Fachwissen organisieren müssen, können Sie dies mit Abteilungen tun. Tickets werden von sachkundigen Mitarbeitern schneller gelöst." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/osakonnad/" title="Korraldage oma kasutajatugi osakondade kaupa ja suunake piletid nendele töötajatele, kes on nende lahendamiseks kõige paremini kvalifitseeritud." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/departamentos/" title="Organiza tu soporte técnico con departamentos y envía los tickets a los agentes que estén mejor equipados para manejarlos." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/services/" title="Organisez et optimisez votre support client avec LiveAgent. Améliorez l'efficacité et la satisfaction grâce à des services spécialisés. Essayez gratuitement!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/tmimata/" title="Οργανώστε το κέντρο εξυπηρέτησης σας με τμήματα και οδηγήστε καρτέλες στους αντιπροσώπους που είναι καλύτερα εξοπλισμένοι για να τις χειριστούν." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/odjeli/" title="Organizirajte korisničku podršku po odjelima i usmjerite tikete agentima koji će ih najbolje riješiti." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/reparti/" title="Se hai bisogno di organizzare i ticket destinati agli agenti con competenze pertinenti, puoi farlo con i reparti. I ticket vengono risolti più velocemente da agenti competenti." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/nodalas/" title="Izmantojiet LiveAgent palīdzības dienesta nodaļas, lai uzlabotu klientu apkalpošanu! Izveidojiet organizētus atbalsta procesus, samaziniet atbildes laiku un paaugstiniet aģentu efektivitāti ar mūsu intuitīvo saskarni un automatizācijas funkcijām. Sāciet ar bezmaksas izmēģinājuma versiju un paceliet klientu apmierinātību jaunā līmenī!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/skyriai/" title="Tvarkingai valdykite aptarnavimo tarnybą kurdami skyrius ir nukreipkite bilietus tiems agentams, kurie yra geriausiai pasirengę juos tvarkyti." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/reszlegek/" title="Fedezze fel, hogyan javíthatja ügyfélszolgálatát a LiveAgent részlegekkel. Próbálja ki ingyen most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/afdelingen/" title="Ontdek hoe u uw helpdesk kunt stroomlijnen met afdelingen in LiveAgent. Organiseer tickets, verbeter workflows en verhoog klanttevredenheid met gespecialiseerde teams voor verkoop, IT, HR en meer. Probeer het gratis en ervaar snellere reactietijden en efficiëntere processen zonder verplichtingen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </span> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/dzialy/" title="Jeśli chcesz przypisać zgłoszenia do agentów z odpowiednim doświadczeniem, możesz to zrobić za pomocą działów. Zgłoszenia są rozwiązywane szybciej przez doświadczonych agentów." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/departamente/" title="Organizați-vă asistența în departamente și direcționați tichete către agenții care sunt cel mai bine echipați pentru a se ocupa de ele." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otdely/" title="Разделите свою службу клиентской поддержки на отделы и всегда направляйте тикеты на наиболее компетентных в конкретных вопросах сотрудников." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/oddelenia/" title="Optimalizujte zákaznícku podporu s funkciou Oddelenia v LiveAgent. Rozdeľte agentov podľa produktov, lokalít alebo zodpovedností, a zabezpečte rýchlejšie riešenie tiketov. Vytvorte špecifické pravidlá a podpisy pre každé oddelenie a zlepšite efektivitu vašej podpory. Vyskúšajte zdarma!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/oddelki/" title="Organizirajte svojo službo za pomoč uporabnikom z oddelki in zahtevki do agentov, ki so najbolje opremljeni za njihovo reševanje." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/bumen/" title="了解帮助台部门如何提升客户满意度和工作效率。LiveAgent 提供自动 Ticket 分配和实时对话功能，是一个价格合理且功能强大的客服解决方案，适用于各类企业规模。立即免费试用，体验更专业的支持和更快速的响应。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/departamento/" title="Ayusin ang iyong help desk gamit ang mga departamento at iruta ang mga tiket sa mga ahenteng may pinakamahusay na kasanayan upang pangasiwaan ang mga ito." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/bo-phan/" title="Tổ chức hỗ trợ của bạn với các bộ phận và chuyển phiếu đến các nhân viên được trang bị kỹ lưỡng nhất để giải quyết chúng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Midt Østen</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/departments/" title="قم بتنظيم مكتب المساعدة الخاص بك مع الأقسام ووجّه تذاكر الدعم إلى الوكلاء المجهزين بشكل أفضل للتعامل معها." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/departamentos/" title="Organize seu help desk com departamentos e encaminhe tickets para os agentes mais bem equipados para atendê-los." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.no/funksjoner/avdelinger/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.no/funksjoner/" href="https://www.liveagent.no/funksjoner/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="no" onover-preload="1"><span itemprop="name">Funksjoner</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Avdelinger</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-avdelinger">Avdelinger</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent avdelinger organiserer kundeoppfølging ved å sortere billetter etter tidsramme, avdeling, kanal og agent. De gir oversikt gjennom rapporter og er tilgjengelige i Small, Medium og Large pakker. Prøv gratis uten forpliktelser.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorier:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.no/funksjoner/#billett-administrering" title="Billett administrering" hreflang="no" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Billett administrering </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Tilgjengelig i:</div> <ul class="compact-header__tags-list"> <li> <a href="/priser/" title="Small" hreflang="no" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/priser/" title="Medium" hreflang="no" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/priser/" title="Large" hreflang="no" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#what-are-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hva er hjelpepult avdelinger?</span></a><a href="#what-are-help-desk-departments-for" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hva er hjelpepult avdelinger til?</span></a><a href="#h-what-else-can-you-do-with-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hva annet kan du gjøre med avdelinger?</span></a><a href="#examples-of-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Eksempel på hjelpepult avdelinger</span></a><a href="#how-can-i-benefit-from-setting-up-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hvordan kan jeg ta nytte av å sette opp hjelpepult avdelinger?</span></a><a href="#how-to-create-departments-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hvordan du kan lage avdelinger i LiveAgent</span></a><a href="#how-to-add-agents-to-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hvordan du kan legge agenter til din avdeling</span></a><a href="#how-to-route-tickets-to-specific-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Hvordan kan du guide billetter til spesifikke avdelinger </span></a><a href="#h-monitoring-your-department-s-performance-with-department-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title"></span></a><a href="#department-report-display-options-columns" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Visningsalternativer for avdelingsrapporter (kolonner):</span></a><a href="#choosing-how-you-want-to-display-data" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Å velge hvordan du ønsker å vise data</span></a><a href="#using-department-reports-with-api" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Å bruke avdelingsrapporter med API</span></a><a href="#do-i-need-help-desk-departments-if-i-m-running-a-one-man-show" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Trenger jeg hjelpepult avdelinger om jeg driver ett enmannsshow?</span></a><a href="#benefits-of-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Fordeler med hjelpepult avdelinger</span></a><a href="#more-knowledgeable-answers-and-happier-customers" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Mer kunnskapsrike svar og gladere kunder</span></a><a href="#faster-response-times" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Raskere svartid</span></a><a href="#clear-responsibilities-and-more-efficient-workflows" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Klare ansvar og mer effektiv arbeidsflyt</span></a><a href="#knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Kunnskapsbase ressurser</span></a><a href="#ready-to-benefit-from-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Organiser din hjelpepult avdeling å guide billetter til agenter som kan håndtere dem best." hreflang="no" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Klar for å ta nytte av avdelinger?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.no/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.no/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Avdelinger" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2020/02/Department.svg"> <img fetchpriority="high" 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9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content urlslab_yt" itemprop="articleBody"><link rel="stylesheet" id="urlslab_youtube_loader-css" type="text/css" media="all" href="https://www.liveagent.no/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="what-are-help-desk-departments">Hva er hjelpepult avdelinger?</h2> <p>En hjelpepult avdeling er en del av en organisasjon som er laget av spesifikke personer som er dedikert til å løse spesifikke problemer. Vanligvis, har agentene i hver avdeling forskjellige nivåer av produkter/tjeneste og forskjellige <a href="https://www.liveagent.ae/momayezat/responsibility/" title="إدارة مسؤوليات التذاكر مع ملكية التذكرة. حيث يمكنك تعيين الملكية للوكلاء الذين سيكونون مسؤولين عن حل التذاكر." hreflang="ar" onover-preload="1">ansvar</a>.</p> <p>et eksempel, er agenter som er en del salgsavdelingen er vanligvis ansvarlig for å svare salgsspørsmål, mens agenter fra IT avdelingen har ansvar for å løse kunders problemer med produkter/tjenester.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Departments-overview.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Departments Overview.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/84101bac5bf504bb73735cdf31829b63/Departments-overview-1024x559.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/8845b6798bcdaf93a2bcafc182079f6f/Departments-overview-300x164.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/0ca865a303c16ba6c9aab5cc526a5bd0/Departments-overview-768x419.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/420cc59e9e7eceb21ddc53f9bbdbfebd/Departments-overview-92x50.png.webp 92w, https://www.liveagent.no/wp/urlslab-download/809e1ea7278faf2fcfe3f3d57791927d/Departments-overview-46x25.png.webp 46w, https://www.liveagent.no/wp/urlslab-download/3f5c2ca1be72a899c5018225abc8c18b/Departments-overview-614x335.png.webp 614w, https://www.liveagent.no/wp/urlslab-download/7c4436019eb86ec6c8bf43f269dc561f/Departments-overview-700x382.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/6d6aee34ec23c4b54da62aaf00468027/Departments-overview-185x101.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/b40c0d940cbc94120eea9fa68716d7de/Departments-overview-110x60.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/e58298e4c4fe1ea8fc56060a8d383b34/Departments-overview-485x265.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/18c4a3325fa827d375647eddf26c4a50/Departments-overview-40x22.png.webp 40w, https://www.liveagent.no/wp/urlslab-download/6252929e47f12d913aad4b0bd8cab65a/Departments-overview-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/4093960edf78493c3c2339c264b8ca74/Departments-overview-1024x559.png 1024w, https://www.liveagent.no/wp/urlslab-download/ed0195fa2623dc0cb57e0bcd10f87d8e/Departments-overview-300x164.png 300w, https://www.liveagent.no/wp/urlslab-download/b3a6be7e6dd0769114463e641918b3c9/Departments-overview-768x419.png 768w, https://www.liveagent.no/wp/urlslab-download/23dbd81f8b8177692dd57f3932680c31/Departments-overview-92x50.png 92w, https://www.liveagent.no/wp/urlslab-download/f9276c62a3a10c541daa84f245d78d8d/Departments-overview-46x25.png 46w, https://www.liveagent.no/wp/urlslab-download/f0a3ab96007319ddd00577f37a82a1ca/Departments-overview-614x335.png 614w, https://www.liveagent.no/wp/urlslab-download/739d1b052d10bee190f7485888f0161a/Departments-overview-700x382.png 700w, https://www.liveagent.no/wp/urlslab-download/682e39098aee982e9f34749622f797bb/Departments-overview-185x101.png 185w, https://www.liveagent.no/wp/urlslab-download/f097619363dc3f5c9ee21dd41a6e9d95/Departments-overview-110x60.png 110w, https://www.liveagent.no/wp/urlslab-download/d005c5d54951392d5903536c50529910/Departments-overview-485x265.png 485w, https://www.liveagent.no/wp/urlslab-download/2a51acda52e8cbb1654a8999eb962218/Departments-overview-40x22.png 40w, https://www.liveagent.no/wp/urlslab-download/9494f169cfb2ce01b572c0b7fa27f5f0/Departments-overview-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/84101bac5bf504bb73735cdf31829b63/Departments-overview-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="559" alt="" class="wp-image-215444" data-src="https://www.liveagent.no/wp/urlslab-download/4093960edf78493c3c2339c264b8ca74/Departments-overview-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption>Avdeling overblikk</figcaption></figure></div> <h2 class="wp-block-heading" id="what-are-help-desk-departments-for">Hva er hjelpepult avdelinger til?</h2> <p></p><p>Generelt, er hjelpepult avdelinger laget for å holde pulten organisert. De kan sammenlignes med innboksetiketter som du finner i <a href="https://www.liveagent.no/gmail-alternativ/" title="Hvis du leter etter et alternativ til Gmail for din bedrift, så bør du vurdere LiveAgent. LiveAgent utnytter kraften av en universell innboks og automatiseringsregler." hreflang="no" onover-preload="1">Gmail</a>. Akkurat som Gmail etikettene, sikrer hjelpepult avdelingene at du kan finne kunde oppgaver uten problemer.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Gmail-labels-1024x85.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Gmail Labels 1024x85.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/472fd02348c18fcd007a19e2c19cbde3/Gmail-labels-1024x85.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/cec87d3e6646a1fdb46a74deed20d51f/Gmail-labels-300x25.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/c0a9ed0091fcb8d0979b2cca29c56602/Gmail-labels-768x64.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/277b8429fe75ba79a73f5aa25de3566d/Gmail-labels-185x15.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/cb7955af3bb0b7c6f146510e8e219163/Gmail-labels-175x14.png.webp 175w, https://www.liveagent.no/wp/urlslab-download/387d4ce3b40bb338656d461fd300e383/Gmail-labels-960x80.png.webp 960w, https://www.liveagent.no/wp/urlslab-download/77ee2a3f3d12d8963ec5e43624c5409d/Gmail-labels-700x58.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/a0419b1261e788a3a1428678b7a2f578/Gmail-labels-110x9.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/abd0849cbdd2c165876dfe379ab71c4d/Gmail-labels-485x40.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/9f47f347863ffc4c0a6b5e44764a0eb3/Gmail-labels-95x8.png.webp 95w, https://www.liveagent.no/wp/urlslab-download/8c25ea144c77de3a87b65bf751f661e9/Gmail-labels-200x17.png.webp 200w, https://www.liveagent.no/wp/urlslab-download/afd209e9803b3f49b13b3518c330467f/Gmail-labels-250x21.png.webp 250w, https://www.liveagent.no/wp/urlslab-download/a1c12074025bc00ecc8ddfaea2d6fac5/Gmail-labels.png.webp 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/1d41cf80f3db5700468ce7dbf0020854/Gmail-labels-1024x85.png 1024w, https://www.liveagent.no/wp/urlslab-download/15990aba6d528edaa45d360ad18f1dc4/Gmail-labels-300x25.png 300w, https://www.liveagent.no/wp/urlslab-download/994d360012c08346f03db58128e8b483/Gmail-labels-768x64.png 768w, https://www.liveagent.no/wp/urlslab-download/88cfe9c132eb317b8554d7949867a30f/Gmail-labels-185x15.png 185w, https://www.liveagent.no/wp/urlslab-download/412d50827a77597ece231eed7c45063c/Gmail-labels-175x14.png 175w, https://www.liveagent.no/wp/urlslab-download/d93d232f5a20292e6fc7aa51050df492/Gmail-labels-960x80.png 960w, https://www.liveagent.no/wp/urlslab-download/3fffc38d327ca05994b744a7cb03f17f/Gmail-labels-700x58.png 700w, https://www.liveagent.no/wp/urlslab-download/5701b041b8170547aff8ed13638819b0/Gmail-labels-110x9.png 110w, https://www.liveagent.no/wp/urlslab-download/cfc1d5c759467927fb9d7a18d9e978d4/Gmail-labels-485x40.png 485w, https://www.liveagent.no/wp/urlslab-download/8510b47739af04592d324527837abca9/Gmail-labels-95x8.png 95w, https://www.liveagent.no/wp/urlslab-download/8f4ffacf37d6f0ee0011dcd77ee18099/Gmail-labels-200x17.png 200w, https://www.liveagent.no/wp/urlslab-download/cb5782bbfe993b1dc9313238466745c4/Gmail-labels-250x21.png 250w, https://www.liveagent.no/wp/urlslab-download/07169500492a5a7fc5ff15962a704a8d/Gmail-labels.png 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/472fd02348c18fcd007a19e2c19cbde3/Gmail-labels-1024x85.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="85" alt="" class="wp-image-215456" data-src="https://www.liveagent.no/wp/urlslab-download/1d41cf80f3db5700468ce7dbf0020854/Gmail-labels-1024x85.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure></div> <p>Avdelinger er også bra for å spesifikke arbeidsflyt for forskjellige type agenter.</p> <h3 class="wp-block-heading" id="h-what-else-can-you-do-with-departments">Hva annet kan du gjøre med avdelinger?</h3> <ul class="wp-block-list"><li>Begrense billett tilgang (bare agenter innen den avdelingen kan se avdelingens billetter).</li><li>Tilpass din e-post kommunikasjons maler.</li><li>Konfigurere tilgjengeligheten til chat, telefon, og meldingstjenester</li><li>Definer filter og <a href="https://www.liveagent.ae/momayezat/rules/" title="قم بأتمتة وتنظيم سير عملك مع القواعد. حيث تسمح لك القواعد بتنظيم تذاكر الدعم الخاصة بك وإرسال ردود أوتوماتيكية والمزيد من الخصائص الأخرى." hreflang="ar" onover-preload="1">automasjonsregler</a> (billettrute regler).</li><li>Spesifiser forskjellige e-post signaturer, telefon å chat svars regler.</li><li>Se hvor mange nye, åpne og løste billetter som er i hver avdeling</li><li>Spesifiser forskjellige støtte prosesser.</li><li>konfigurer støtte e-postadresser </li><li>Definer tjeneste-nivå avtaler og <a href="https://www.liveagent.com/app/uploads/2019/09/business-hours.jpg" urlslab_href_old="https://www.liveagent.no/kundesupport-ordbok/apningstid/attachment/business-hours-2-2-2/" title="App - Uploads - 2019 - 09 - Business Hours.jpg" onover-preload="1">arbeidstimer</a>.</li></ul> <h2 class="wp-block-heading" id="examples-of-help-desk-departments">Eksempel på hjelpepult avdelinger</h2> <ul class="wp-block-list"><li>bedrift/organisasjon avdelinger som er ansvarlig for å løse oppgaver innen forskjellige felt som menneskeressurser, IT, regnskap, salg, markedsføring eller juridisk.</li><li><p>Avdelinger som er ansvarlig for å svare på oppgaver om forskjellige produkter/tjenester som <a href="https://www.liveagent.com/help-desk-software/" urlslab_href_old="https://www.liveagent.no/help-desk-programvare/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">hjelpepult programvarer</a>, <a href="https://www.postaffiliatepro.com/" title="Discover Post Affiliate Pro, the leading affiliate software platform that empowers you to create and manage multiple affiliate programs effortlessly. Enjoy a 1-month free trial with no setup fees or credit card required, and benefit from 24/7 customer support. Elevate your affiliate marketing strategy with advanced tracking, customizable tools, and seamless automation to boost your earnings. Perfect for businesses of all sizes, experience the power of Post Affiliate Pro today!" hreflang="en-US">affiliert markedsførings programvare</a> eller kundeforhold administrerings programvarer.</p></li><li>Avdelinger som er ansvarlig for å håndtere forskjellige type kunder som forhandlere, tilknyttende selskap, VIPer eller partnere.</li><li>Avdelinger som er ansvarlig for å tjenestegjøre kunder i forskjellige geografiske plasseringer som Nord Amerika, Europa eller Asia.</li></ul> <div class="wp-block-image no-borders"><figure class="aligncenter size-large is-resized"><a href="https://www.liveagent.com/app/uploads/2020/11/Departments-2.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Departments 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/0f7cf71f22fa14dc2f71569429434121/Departments-2.png.webp 570w, https://www.liveagent.no/wp/urlslab-download/65227a4aa386369cf038156ca96bb71a/Departments-2-211x300.png.webp 211w, https://www.liveagent.no/wp/urlslab-download/fef92916ad39037a89b68680690282f7/Departments-2-35x50.png.webp 35w, https://www.liveagent.no/wp/urlslab-download/fe292bdaefa80c35dab380bedaaba6de/Departments-2-18x25.png.webp 18w, https://www.liveagent.no/wp/urlslab-download/216d9304924a98b91bce22bd18588da9/Departments-2-235x335.png.webp 235w, https://www.liveagent.no/wp/urlslab-download/98e9bb1006f95cad0a70adef81550017/Departments-2-281x400.png.webp 281w, https://www.liveagent.no/wp/urlslab-download/eafd7a1fadecf39608559954a888ce17/Departments-2-130x185.png.webp 130w, https://www.liveagent.no/wp/urlslab-download/e7f6ac1841561e273abb19fa5120f242/Departments-2-77x110.png.webp 77w, https://www.liveagent.no/wp/urlslab-download/e9e5890197f67658ca52e4bfac937cc5/Departments-2-340x485.png.webp 340w, https://www.liveagent.no/wp/urlslab-download/3db6bbaaafc825de9de242f609e3057f/Departments-2-15x22.png.webp 15w, https://www.liveagent.no/wp/urlslab-download/99cf9534cc823e7d1a21b46c2bf5b891/Departments-2-175x250.png.webp 175w" urlslab-lazy="yes" sizes="(max-width: 285px) 100vw, 285px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/7807ce1c47e375d41677d11f1d007c76/Departments-2.png 570w, https://www.liveagent.no/wp/urlslab-download/2815b0993473f4764f6199dd4622fc1e/Departments-2-211x300.png 211w, https://www.liveagent.no/wp/urlslab-download/3319b34002cb16270699f2c2080f43e3/Departments-2-35x50.png 35w, https://www.liveagent.no/wp/urlslab-download/8e16afe70271642288853638997a0fd3/Departments-2-18x25.png 18w, https://www.liveagent.no/wp/urlslab-download/4e5c3653e30dc2d8d71e3f85ddfaa4eb/Departments-2-235x335.png 235w, https://www.liveagent.no/wp/urlslab-download/680458d1a23934458ce7b3d31bfaa58c/Departments-2-281x400.png 281w, https://www.liveagent.no/wp/urlslab-download/b689d95ce2590f37b4318328a65f9fd5/Departments-2-130x185.png 130w, https://www.liveagent.no/wp/urlslab-download/ed763a98f0268fd7d405352be756da11/Departments-2-77x110.png 77w, https://www.liveagent.no/wp/urlslab-download/de57825778ddc37a18ed6e4f42d36c3e/Departments-2-340x485.png 340w, https://www.liveagent.no/wp/urlslab-download/5a60dee1d6c7b2ff858c5ef9f310195d/Departments-2-15x22.png 15w, https://www.liveagent.no/wp/urlslab-download/df5a6d70b88818a864e723225fd5300c/Departments-2-175x250.png 175w" urlslab-lazy="yes" sizes="(max-width: 285px) 100vw, 285px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/0f7cf71f22fa14dc2f71569429434121/Departments-2.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Avdelinger-funksjoner-LiveAgent" class="wp-image-144201" width="285" height="406" data-src="https://www.liveagent.no/wp/urlslab-download/7807ce1c47e375d41677d11f1d007c76/Departments-2.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure></div> <h2 class="wp-block-heading" id="how-can-i-benefit-from-setting-up-help-desk-departments">Hvordan kan jeg ta nytte av å sette opp hjelpepult avdelinger?</h2> <p>Å lage avdelinger innen din hjelpepult kan være veldig fordelaktig av mange grunner.</p> <ul class="wp-block-list"><li>De legger flere lag med spesialister sammen.</li><li><p>Hjelpepult avdelinger forbedrer effektiviteten og kvaliteten av billett håndteringen.</p></li><li><p>De <a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="https://www.liveagent.com/increase-response-speed/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">senker svartiden på billettene og tiden det tar å løse de</a>.</p></li></ul> <ul class="wp-block-list"><li><p>Hjelpepult avdelinger holder din <a href="https://www.liveagent.com/shared-mailbox/" title="LiveAgent offers advanced built-in features that help you manage customer requests from one shared mailbox in a quick and efficient way." hreflang="en-US" onover-preload="1">universale innboks</a> organisert</p></li><li>Avdelinger viser frem tydelig billett eierskap.</li><li>De sikrer at agenter bare svarer på billetter de er best rustet til å håndtere.</li><li>Hjelpepult avdelinger reduserer stressnivåer.</li><li>Avdelinger gjør det enklere å finne tidligere billetter.</li><li>De forbedrer agent effektivitet å arbeidsflyt.</li></ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Streamline tickets into departments</p> <p class="BlockDiscover__text">Organize all incoming tickets by assigning them to specific departments. Try it today with our free 14-day trial. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/proveperiode/" class="Button Button--knockout" title="Vurderer du LiveAgent hjelpepult programvaren? Fyll inn dine detaljer så kan du starte en Gratis Prøveperiode, uten forpliktelser, ingen kredittkort informasjons trengs." hreflang="no" onover-preload="1"> <span>Free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Vil du lære mer om LiveAgent? Be om en gratis demo for å lære mer om LiveAgent og hvordan det kan hjelpe deg med å lykkes." hreflang="no" onover-preload="1"> <span>Avtal en Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="how-to-create-departments-in-liveagent">Hvordan du kan lage avdelinger i LiveAgent</h2> <ol class="wp-block-list"><li><p>Logg inn på <strong>LiveAgent.</strong></p></li><li><p>Trykk på <b>Konfigurasjon </b>(tannhjul ikonet i den venstre meny baren .)</p></li><li><p>Trykk på<strong> Avdeling.</strong></p></li><li><p>Trykk på <strong>Lag Avdeling.</strong></p></li><li><p><strong>Navn legg din avdeling.</strong></p></li><li>Alternativt: Merk av for å løse aktivert anmerkningsboks </li><li><p>Trykk <strong>Lagre.</strong></p></li></ol> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Creating-department.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Creating Department.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/c2e3134500caa18989f702c236fe614f/Creating-department-1024x559.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/4dffa65a267d16da502957cc17bb488f/Creating-department-300x164.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/84819432a544d9498a28d3d985a550cd/Creating-department-768x419.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/8c5e0428bd5cb822fc19ce6324f60768/Creating-department-92x50.png.webp 92w, https://www.liveagent.no/wp/urlslab-download/0c5f977fa719e776f5b9d56e272a6e1b/Creating-department-46x25.png.webp 46w, https://www.liveagent.no/wp/urlslab-download/2de317ace8de527e6a4945f29209fd86/Creating-department-614x335.png.webp 614w, https://www.liveagent.no/wp/urlslab-download/1646d5d5ed653b1aa0ab960c402b00ca/Creating-department-700x382.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/e9a1996c493d140388d34c0e9900d2fc/Creating-department-185x101.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/f6122744f56946eaaa6b508ab1e81690/Creating-department-110x60.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/c5079e084bbef79557b5199b24b92252/Creating-department-485x265.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/a92f781eb8f5b56d677bdda20bf9503d/Creating-department-40x22.png.webp 40w, https://www.liveagent.no/wp/urlslab-download/b5fb55b55c08aefbdceedbb054ded1a5/Creating-department-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/ed82f90584783c45dbd3c90f6fd3465b/Creating-department-1024x559.png 1024w, https://www.liveagent.no/wp/urlslab-download/6a73cd11dacf705ceea8492b012dff30/Creating-department-300x164.png 300w, https://www.liveagent.no/wp/urlslab-download/d4c8023907608f828f92b9d4c6f60908/Creating-department-768x419.png 768w, https://www.liveagent.no/wp/urlslab-download/4c4225097f46eb7192853f5bf0ade9ac/Creating-department-92x50.png 92w, https://www.liveagent.no/wp/urlslab-download/0b66efe53d2bf95f37927516a44c24c4/Creating-department-46x25.png 46w, https://www.liveagent.no/wp/urlslab-download/664a281d2f148f1ef54ba197f22a0f08/Creating-department-614x335.png 614w, https://www.liveagent.no/wp/urlslab-download/9bbe03f7f923ff79d6fb702ad1232b91/Creating-department-700x382.png 700w, https://www.liveagent.no/wp/urlslab-download/3a4070e5fdf4f0cbf7d46eaab1351b18/Creating-department-185x101.png 185w, https://www.liveagent.no/wp/urlslab-download/d1b327516ab301e6a4a73f1793491aab/Creating-department-110x60.png 110w, https://www.liveagent.no/wp/urlslab-download/0ce8a02fde0fb520ff1009a736c35da1/Creating-department-485x265.png 485w, https://www.liveagent.no/wp/urlslab-download/a2aafd3c23747ec692fd2ab047f74560/Creating-department-40x22.png 40w, https://www.liveagent.no/wp/urlslab-download/f267e91d1c6e933d3cbed2269499ca4f/Creating-department-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/c2e3134500caa18989f702c236fe614f/Creating-department-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-215468" data-src="https://www.liveagent.no/wp/urlslab-download/ed82f90584783c45dbd3c90f6fd3465b/Creating-department-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure></div> <h2 class="wp-block-heading" id="how-to-add-agents-to-departments">Hvordan du kan legge agenter til din avdeling</h2> <ol class="wp-block-list"><li><p>Logg inn til <strong>LiveAgent.</strong></p></li><li><p>Trykk på <b>Konfigurasjon </b>(tannhjul ikonet i den venstre meny baren .)</p></li><li><p>Trykk på<strong> Avdeling.</strong></p></li><li><p><strong>Velg avdelingen du ønsker å legge agenter til </strong>å trykk på <strong>Rediger.</strong></p></li><li><p>Trykk på <strong>Agenter.</strong></p></li><li><p><strong>Velg agenten du ønsker </strong>legg til ved å trykke på bryteren. Når den blir grønn, ble din agent lagt til. <strong>Gjenta dette trinnet til du har lagt til alle agentene du ønsker. </strong>Vis du ønsker og velge alle agentene, enkelt trykk på LEGG TIL ALLE.</p></li><li><p>Trykk <strong>lagre</strong>.</p></li></ol> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Adding-agents-to-departments.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Adding Agents To Departments.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/d82c386de4987ba1b30b2c2b6ac1583f/Adding-agents-to-departments-1024x559.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/a71b89e54474b68313519f9d8110e10b/Adding-agents-to-departments-300x164.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/a9a638fe27ad8d1b6686e687d0e73e77/Adding-agents-to-departments-768x419.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/5fbe25a63e14ca743b2470eb3179bff2/Adding-agents-to-departments-92x50.png.webp 92w, https://www.liveagent.no/wp/urlslab-download/f36fcb15f6d8f4d345f0174fd8bb9bad/Adding-agents-to-departments-46x25.png.webp 46w, https://www.liveagent.no/wp/urlslab-download/1c62e0b3661b2760ba5d7c2252571f32/Adding-agents-to-departments-614x335.png.webp 614w, https://www.liveagent.no/wp/urlslab-download/a6471867a073ed0779480d664ba74563/Adding-agents-to-departments-700x382.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/5f2d9614430d8e3a9bf1a91460963d66/Adding-agents-to-departments-185x101.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/d0daab109a2ada1235b903a78c22cc0b/Adding-agents-to-departments-110x60.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/478b30bf2602e973b192b8a09621232b/Adding-agents-to-departments-485x265.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/76a8a8a4e49f2d8d5954a7a698430d94/Adding-agents-to-departments-40x22.png.webp 40w, https://www.liveagent.no/wp/urlslab-download/f319b607d4a2fef1efb64d6cfa3a5352/Adding-agents-to-departments-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/da6138e59bf22fad9ca9b34252a38685/Adding-agents-to-departments-1024x559.png 1024w, https://www.liveagent.no/wp/urlslab-download/0e805b2a8d750a8c044b92270f855c7c/Adding-agents-to-departments-300x164.png 300w, https://www.liveagent.no/wp/urlslab-download/bc25f04da4b26f90c923e324d90f904b/Adding-agents-to-departments-768x419.png 768w, https://www.liveagent.no/wp/urlslab-download/bbacabb78f02a537ee13f8590a465ee4/Adding-agents-to-departments-92x50.png 92w, https://www.liveagent.no/wp/urlslab-download/ff649a6d32c26a42b255819295205477/Adding-agents-to-departments-46x25.png 46w, https://www.liveagent.no/wp/urlslab-download/060a251ce881563ef6b9b80cf468c198/Adding-agents-to-departments-614x335.png 614w, https://www.liveagent.no/wp/urlslab-download/5840c12815417b4714357c7abda42eca/Adding-agents-to-departments-700x382.png 700w, https://www.liveagent.no/wp/urlslab-download/ee7e2de89562821e4126b0ae2d5410c1/Adding-agents-to-departments-185x101.png 185w, https://www.liveagent.no/wp/urlslab-download/e4ca5cbd1866a1007772e4e98674bfec/Adding-agents-to-departments-110x60.png 110w, https://www.liveagent.no/wp/urlslab-download/8f5352c86fb8ac8f3d6d0ba113f48ed8/Adding-agents-to-departments-485x265.png 485w, https://www.liveagent.no/wp/urlslab-download/ba2b3f9ed3841e55006b09ee3894edeb/Adding-agents-to-departments-40x22.png 40w, https://www.liveagent.no/wp/urlslab-download/e23cff78d0c4fa91c34b030f24f013d2/Adding-agents-to-departments-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/d82c386de4987ba1b30b2c2b6ac1583f/Adding-agents-to-departments-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-215480" data-src="https://www.liveagent.no/wp/urlslab-download/da6138e59bf22fad9ca9b34252a38685/Adding-agents-to-departments-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure></div> <h2 class="wp-block-heading" id="how-to-route-tickets-to-specific-departments">Hvordan kan du guide billetter til spesifikke avdelinger </h2> <ol class="wp-block-list"><li><p>Logg på <strong>LiveAgent</strong></p></li><li><p>Trykk på <b>Konfigurasjon </b>(tannhjul ikonet i den venstre meny baren .)</p></li><li><p>Trykk på <strong>Automasjon.</strong></p></li><li><p>Trykk på <strong>Regler.</strong></p></li><li><p>Trykk på <strong>Lag.</strong></p></li><li><p><strong>Merk av for statusaktivitet.</strong></p></li><li><p><strong>Lag et navn for din regel</strong>, som “Billettruting Markedsføring”.</p></li><li>Du kan holde Notat seksjonen blank, eller så kan du beskrive reglene mer i detaljer. Feltet er rett og slett for din bekvemmelighet. Et eksempel på et notat kan være “denne regelen guider alle sosiale media billetter til markedsførings avdelingen.”</li><li><p><strong>Velg en variabel, </strong>som Apply når billetten er laget.</p></li><li><p>Trykk <strong>Legg til betingelse gruppe.</strong></p></li><li><p><strong>Velg forholdene </strong>etter det du liker, som IF billettkilde ( og velg kilden du ønsker. De kan være Facebook, Twitter, Instagram, Viber for eksempel.)</p></li><li><strong>Velg utføringsfeltene</strong> etter det du liker, som som Overførings billetter til markedsføring avdelinger og tilordne til ikke tildelt.</li><li><p>Trykk <strong>lagre</strong>.</p></li></ol> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Responsibility-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Responsibility 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/0b1748712a46fc4d71c50afb58c4d0d1/Responsibility-1-1024x559.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/b47822027b86af5d5610d947ba4e4e3d/Responsibility-1-300x164.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/63fd3be57afd43d4220f77887cc1de7a/Responsibility-1-768x419.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/392745fd52826609f3af5a37473eb503/Responsibility-1-92x50.png.webp 92w, https://www.liveagent.no/wp/urlslab-download/51448907a734e2ef4123eac0314c1e96/Responsibility-1-46x25.png.webp 46w, https://www.liveagent.no/wp/urlslab-download/3092c452d20864d6e42bf8db9da69c05/Responsibility-1-614x335.png.webp 614w, https://www.liveagent.no/wp/urlslab-download/d437074284b5d3d3d46393aec354bb84/Responsibility-1-700x382.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/89665967846b1f2df86236f8557cc61c/Responsibility-1-185x101.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/b5fcda298f2dd91a592221c623684d8d/Responsibility-1-110x60.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/6014a9d3cd88f09efdca2a25d597ce18/Responsibility-1-485x265.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/83bead095dfe88af2f9880975f46671e/Responsibility-1-40x22.png.webp 40w, https://www.liveagent.no/wp/urlslab-download/0985df39f6167723896ee2755e7daa55/Responsibility-1-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/8d8451e83f4d22d35b501a93c3320132/Responsibility-1-1024x559.png 1024w, https://www.liveagent.no/wp/urlslab-download/3fcb42afad49606180190033a1ced0b7/Responsibility-1-300x164.png 300w, https://www.liveagent.no/wp/urlslab-download/64306456383ea8eb2639e9bdba70ea9f/Responsibility-1-768x419.png 768w, https://www.liveagent.no/wp/urlslab-download/5d32feb79f20c29f8d3cff4ab02b8fce/Responsibility-1-92x50.png 92w, https://www.liveagent.no/wp/urlslab-download/1b3b9f302ef0dd43e85c3a383bb4e328/Responsibility-1-46x25.png 46w, https://www.liveagent.no/wp/urlslab-download/68c2f01ec1b739d6c7bf71be0f3c9a92/Responsibility-1-614x335.png 614w, https://www.liveagent.no/wp/urlslab-download/0fcd4d6723a6e01fcc7e0dd4e8f361c4/Responsibility-1-700x382.png 700w, https://www.liveagent.no/wp/urlslab-download/ede3715833d43ccb7e00f209161669b0/Responsibility-1-185x101.png 185w, https://www.liveagent.no/wp/urlslab-download/e3ed75a29f54e761f18abd5e8f2381b5/Responsibility-1-110x60.png 110w, https://www.liveagent.no/wp/urlslab-download/e0aa6e4b4e76a4763d99a8874a42dead/Responsibility-1-485x265.png 485w, https://www.liveagent.no/wp/urlslab-download/c16f9e828d51b81e1563694335cd730f/Responsibility-1-40x22.png 40w, https://www.liveagent.no/wp/urlslab-download/8e655dceb57e44765ec96fd9b3f4076b/Responsibility-1-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/0b1748712a46fc4d71c50afb58c4d0d1/Responsibility-1-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" data-id="214147" alt="" class="wp-image-214147" data-src="https://www.liveagent.no/wp/urlslab-download/8d8451e83f4d22d35b501a93c3320132/Responsibility-1-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <figure class="wp-block-image size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Responsibility-2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Responsibility 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/8ded124d415c160c6cddb830ea1ac56d/Responsibility-2-1024x558.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/9f1fe61d48249f0d86a7273e4c3a943a/Responsibility-2-300x164.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/96a104139bd03d6b6a5fe5f44b64517e/Responsibility-2-768x419.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/ab8f6fbc30bd9ba9d1883756f661bd38/Responsibility-2-92x50.png.webp 92w, https://www.liveagent.no/wp/urlslab-download/5ef608c262757c53150a325e79ae780f/Responsibility-2-46x25.png.webp 46w, https://www.liveagent.no/wp/urlslab-download/e742819f1b8d7324c90aee4d5e629941/Responsibility-2-614x335.png.webp 614w, https://www.liveagent.no/wp/urlslab-download/4a2426aa5386b463f0c0f9b76d6d0026/Responsibility-2-700x382.png.webp 700w, https://www.liveagent.no/wp/urlslab-download/c194a51c84d42d627e48df36f7a68a03/Responsibility-2-185x101.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/bd7f062753b28de9851d49f86b8ad775/Responsibility-2-110x60.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/acdeb081b026b76e98531e2d47d6fb1d/Responsibility-2-485x264.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/8c049d0b2d06461114a45c47ac24d840/Responsibility-2-40x22.png.webp 40w, https://www.liveagent.no/wp/urlslab-download/71ed15b1ef228347ebd9b96afce6a0f1/Responsibility-2-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/7e1ef228b99cf80101103a3b9f09d672/Responsibility-2-1024x558.png 1024w, https://www.liveagent.no/wp/urlslab-download/d3167439615e47c8ebea6d8c1522ee2f/Responsibility-2-300x164.png 300w, https://www.liveagent.no/wp/urlslab-download/0a6723cb2d31b5a82d79cdcbbf37bdd6/Responsibility-2-768x419.png 768w, https://www.liveagent.no/wp/urlslab-download/7a035fb204bb4c54035c174805888773/Responsibility-2-92x50.png 92w, https://www.liveagent.no/wp/urlslab-download/5d385c32b4617061da38ed7073404b82/Responsibility-2-46x25.png 46w, https://www.liveagent.no/wp/urlslab-download/75e52b69b0f8cb795fa93639b6a3ab88/Responsibility-2-614x335.png 614w, https://www.liveagent.no/wp/urlslab-download/a6d92c361b1cabd1b4e8e23751d8ed49/Responsibility-2-700x382.png 700w, https://www.liveagent.no/wp/urlslab-download/d9e482e6c132e539945ed40d97bab3ef/Responsibility-2-185x101.png 185w, https://www.liveagent.no/wp/urlslab-download/80ec29252d6dcf04c968cc69797c867b/Responsibility-2-110x60.png 110w, https://www.liveagent.no/wp/urlslab-download/074ed580902982031d2499a4d7c79872/Responsibility-2-485x264.png 485w, https://www.liveagent.no/wp/urlslab-download/3d48eba6cde5611f5ba77b695d5f1374/Responsibility-2-40x22.png 40w, https://www.liveagent.no/wp/urlslab-download/5145c367e89619472659226659b68e8a/Responsibility-2-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/8ded124d415c160c6cddb830ea1ac56d/Responsibility-2-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" data-id="214159" alt="" class="wp-image-214159" data-src="https://www.liveagent.no/wp/urlslab-download/7e1ef228b99cf80101103a3b9f09d672/Responsibility-2-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure></figure> <h2 class="wp-block-heading" id="h-monitoring-your-department-s-performance-with-department-reports"></h2><p>Overvåk din avdelings opptreden med avdelingsrapporter.</p> <p>LiveAgent tilbyr robuste rapportering og analyse funksjoner. LiveAgent bruker kan se og lage avdeling rapporter som viser hver avdelings opptreden basert på antall svarte billetter, chatter, samtaler, agentragering , og mer.</p> <p>En hver rapport kan segmenteres etter dag, uke, måned, år eller en spesifikk tidsramme. Individuelle innganger kan bli sortert etter tidsramme, avdeling, kanal og agent. </p> <p>Sist men ikke minst, kan alle avdelings rapportene bli eksportert til CSV filer.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.no/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="66"></video></figure> <h2 class="wp-block-heading" id="department-report-display-options-columns">Visningsalternativer for avdelingsrapporter (kolonner):</h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-97e1d4d7-3332-4a5d-a86b-b401e84a9788"><li>Tagger</li><li>Svar</li><li>Nye svar gjennomsnittlig tid</li><li>Åpne svar gjennomsnittlig tid</li><li>Telefonsamtaler</li><li>Tapte telefonsamtaler</li><li>Telefonsamtale minutter</li><li>Chattemeldinger</li><li>Chat</li><li>Tapte chatter </li><li>Henting av chat gjennomsnittlig tid</li><li>Chat gjennomsnittlig tid</li><li>Ikke rangert</li></ul></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-7ef7fc12-2f17-4444-b7bf-48c1db08b96d"><li>ikke rangert %</li><li>Positive rangeringer</li><li>Positiv rangering %</li><li>Negative rangeringer</li><li>Negativ rangering</li><li>Innkommende meldinger</li><li>Innkommende samtaler</li><li>Ferdige samtaler</li><li>Innkommende chatter</li><li>Ferdige chatter </li><li>Lagede billetter</li><li>Løste billetter</li></ul></div> </div> <h2 class="wp-block-heading" id="choosing-how-you-want-to-display-data">Å velge hvordan du ønsker å vise data</h2> <p>LiveAgent avdelingsrapporter kan bli sett som:</p> <ul class="wp-block-list"><li>Områdekart</li><li>Linjediagrammer</li><li>Stolpediagrammer </li><li>Kakediagrammer</li></ul> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/11/Reports.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Reports.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/78698a158788d9cf3b720cc9ab84e8ed/Reports-1024x845.png.webp 1024w, https://www.liveagent.no/wp/urlslab-download/72970120f481777c673107b01eeaafd6/Reports-300x248.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/0f64926aa637464a56de5e65bb055ac8/Reports-768x634.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/3b68c1ab1bace60221e16b86b10f76eb/Reports-61x50.png.webp 61w, https://www.liveagent.no/wp/urlslab-download/515778e1909eb34a5fd790771c10ae33/Reports-30x25.png.webp 30w, https://www.liveagent.no/wp/urlslab-download/75d6e54029878862cde0b10a3bebef9a/Reports-406x335.png.webp 406w, https://www.liveagent.no/wp/urlslab-download/2a5527c70481f1703b58696b7b38a562/Reports-485x400.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/63a46680c5e8c297e920c570280d7fdd/Reports-185x153.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/c9cee9a02a47180b2a1de753db07f077/Reports-110x91.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/022f1a3a0e0b8838dc5739dcdcef73a0/Reports.png.webp 1180w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/abeb6df589712618fe8460d77b591e04/Reports-1024x845.png 1024w, https://www.liveagent.no/wp/urlslab-download/2cb175b658ff2deb47d5ff846d53962c/Reports-300x248.png 300w, https://www.liveagent.no/wp/urlslab-download/cb2dc6df6fc68d31c90b06c3d98603df/Reports-768x634.png 768w, https://www.liveagent.no/wp/urlslab-download/368df178714b19a8ecb7b814c5007232/Reports-61x50.png 61w, https://www.liveagent.no/wp/urlslab-download/dab9f00496185794ec4bc9d64448b66a/Reports-30x25.png 30w, https://www.liveagent.no/wp/urlslab-download/c5f9f75c023ad1e86e1117a9e8d9679a/Reports-406x335.png 406w, https://www.liveagent.no/wp/urlslab-download/dcd82a592024444aa2571740f73eb16f/Reports-485x400.png 485w, https://www.liveagent.no/wp/urlslab-download/abb6e54e3e055f28269e1da3cc6b792e/Reports-185x153.png 185w, https://www.liveagent.no/wp/urlslab-download/b6f3b53c9f63ffd5992a0a08086093ac/Reports-110x91.png 110w, https://www.liveagent.no/wp/urlslab-download/9cd7fed8678ce949b98a0ea937afda63/Reports.png 1180w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/78698a158788d9cf3b720cc9ab84e8ed/Reports-1024x845.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="845" alt="Rapport-LiveAgent-funksjoner" class="wp-image-142902" data-src="https://www.liveagent.no/wp/urlslab-download/abeb6df589712618fe8460d77b591e04/Reports-1024x845.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure></div> <h2 class="wp-block-heading" id="using-department-reports-with-api">Å bruke avdelingsrapporter med API</h2> <p></p><p>Bruk <a href="https://support.liveagent.com/840770-Complete-API-reference?r=1" urlslab_href_old="http://support.qualityunit.com/840770-Complete-API-reference#apiv1_departments" title="Explore the comprehensive LiveAgent API reference, providing detailed information on data fields, return messages, error formats, and API v1 documentation. Access resources to manage agents, applications, companies, conversations, customers, departments, files, knowledgebase, and online status. Discover robust reporting tools for performance, tags, tickets, and chats. Unleash the full potential of LiveAgent's API to enhance your support operations and streamline workflows. Visit now to unlock powerful integrations!" hreflang="en-US">LiveAgent REST API</a> for og få verdi av taggrapporter.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-API.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup API.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.no/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.no/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.no/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.no/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.no/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.no/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.no/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.no/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.no/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.no/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure></div> <h2 class="wp-block-heading" id="do-i-need-help-desk-departments-if-i-m-running-a-one-man-show">Trenger jeg hjelpepult avdelinger om jeg driver ett enmannsshow?</h2> <p>Vis du er en solo-entreprenør eller en veldig liten organisasjon, trenger du ikke sette opp avdelinger (vis du ikke ønsker.) vis du ikke, vil alle billettene dine være mulig og velge for alle agentene/medlemmene i din organisasjon. </p> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.no/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent kombinerer <strong>utmerket live chat, billettering</strong> og automasjon som lar oss <strong>gir utmerket støtte til våres kunder.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.no/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 class="wp-block-heading" id="benefits-of-help-desk-departments">Fordeler med hjelpepult avdelinger</h2> <h3 class="wp-block-heading" id="more-knowledgeable-answers-and-happier-customers">Mer kunnskapsrike svar og gladere kunder</h3> <p></p><p>At billetter blir guidet til den riktige agenten i den riktige avdelingen, gjør all forskjellen. Agenter som er kunnskapsrike og som har muligheten til å gi høykvalitets tjeneste kan forbedre din kundestøtte opplevelse og tilfredshet. Etter tid, vill dette føre til flere salg, mer lojale kunder og positiv jungeltelegraf. </p> <h3 class="wp-block-heading" id="faster-response-times">Raskere svartid</h3> <p></p><p>Når den rette agenten i den rette avdelingen får en hjelpepult billett, vil de ikke kaste bort noe tid på å svare den. I stede for søke etter svar eller konsultere kollegaer, vet de øyeblikkelig hva de skal si og hvordan de skal løse problemet. Dette forbedrer løsning og <a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="https://www.liveagent.com/increase-response-speed/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">svartiden</a>, noe som etter verdt, forbedrer kundetilfredshet.</p> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h3 class="wp-block-heading" id="clear-responsibilities-and-more-efficient-workflows">Klare ansvar og mer effektiv arbeidsflyt</h3> <p>Når billetter blir tildelt til spesifikke avdelinger, vil hver billett bli gjort rede for. Ingen billetter blir ubesvart eller glemt. Dessuten, når hver billett blir tildelt til en avdeling, trenger ikke agent å søke gjennom en innboks av billetter for å finne den de kan svare på. Avdelinger lager klare billettansvar og forbedrer arbeidsflyt og effektivitet for agentene.</p> <h2 class="wp-block-heading" id="knowledge-base-resources">Kunnskapsbase ressurser</h2> <ul class="wp-block-list"><li><p><a href="https://support.liveagent.com/420769-Departments-Feature-Overview?r=1" urlslab_href_old="http://support.ladesk.com/420769-Departments" title="This article provides a comprehensive guide on understanding, creating, configuring, and managing departments in LiveAgent. It explains how to assign specific roles to department members and email accounts to departments, manage department members, and even how to delete a department." hreflang="en-US">Å sett opp avdelinger</a></p></li><li><p><a href="https://support.liveagent.com/999092-How-to-create-Departments-in-LiveAgent" title="Create a specific division of your organization by product or service. Create and modify Departments in LiveAgent. Watch our video and follow instructions." hreflang="en-US">Hvordan du kan lage avdelinger</a> (Video opplæring)</p></li><li><p>Konfigurer <a href="https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview?r=1" urlslab_href_old="https://support.liveagent.com/904470-Agents-and-users/" title="Agents are people who in the first place provide support services, but, depending on their competencies and workload, can also supervise, configure, and manage the system. Agents' accounts can be created, configured, and deleted from the Configuration > Agents section." hreflang="en-US">agenter og brukere</a></p></li><li><p><a href="https://support.liveagent.com/805948-Let-visitor-choose-department" title="Enable visitors to direct their inquiries to the right department using LiveAgent's chat and contact forms. This feature allows customization for specific needs, like selecting "Sales" or "Technical" questions. Easily set up through your chat button configuration for a seamless customer experience. Need help? Contact us via chat or email." hreflang="en-US">Lar live-chat brukere bestemme hvilken avdeling de ønsker å kontakte</a></p></li><li><p>Å sett opp <a href="https://support.liveagent.com/855078-How-to-setup-Rules-in-LiveAgent" title="Rules create predefined actions that are assigned to tickets. Setup Rules in your LiveAgent. Read more about it and watch our video with setup an example rule." hreflang="en-US">automasjons regler</a></p></li></ul> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.no/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.no/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="42"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="ready-to-benefit-from-departments">Klar for å ta nytte av avdelinger?</h2> <p></p><p>Organiser alle innkommende billetter ved å tildele dem til spesifikke avdelinger i dag. Å lage din egen avdeling med våres <a href="https://www.liveagent.no/proveperiode/" title="Vurderer du LiveAgent hjelpepult programvaren? Fyll inn dine detaljer så kan du starte en Gratis Prøveperiode, uten forpliktelser, ingen kredittkort informasjons trengs." hreflang="no" onover-preload="1">14 dagers gratis prøveperiode</a> er enkelt. Prøv det i dag. Ingen kredittkort behøves.</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-prov-liveagent-i-dag">Prøv LiveAgent i Dag</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>Vi tilbyr portner migrasjons tjeneste fra de fleste populære løsningene.</p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="/proveperiode/" method="post"> <input type="email" value="" placeholder="Din arbeids e-post" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>Registrer Deg</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>3,000+ reviews <a href="/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a> <a href="/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></a> <a href="/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1"><img decoding="async" alt="G2 Crowd" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo_g2_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a> </p> </div> </div> </div> </div> </div> </section> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-hva-er-hjelpepult-avdelinger">Hva er hjelpepult avdelinger?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>En hjelpepult avdeling er en del av en organisasjon som er laget av spesifikke personer som er dedikert til å løse spesifikke problemer. Vanligvis, har agentene i hver avdeling forskjellige nivåer av produkter/tjeneste og forskjellige ansvar.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-hva-er-hjelpepult-avdelinger-til">Hva er hjelpepult avdelinger til?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Generelt, er hjelpepult avdelinger laget for å holde pulten organisert. Avdelinger er også bra for å spesifisere arbeidsflyt for forskjellige sett med agenter.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-hva-er-noen-eksempler-p-hjelpepult-avdelinger">Hva er noen eksempler på hjelpepult avdelinger?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Bedrift/organisatoriske avdelinger er ansvarlig for å løse forskjellige oppgaver innen forskjellige felt som menneskeressurser, IT, regnskap, salg, markedsføring eller juridisk.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Relaterte Artikkler</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.no/funksjoner/bedrifter/" title="Organiser kundene dine i selskaper og hold oversikt over hva hvert enkelt firmamedlem ber om." hreflang="no" onover-preload="1"><img alt="Organiser kundene dine i selskaper og hold oversikt over hva hvert enkelt firmamedlem ber om." data-src="https://assets.flowhunt.io/screenshots/ed6b2492a325e5cf/b31df11e5ad1aeaf/1728930058_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.no/funksjoner/bedrifter/" title="Organiser kundene dine i selskaper og hold oversikt over hva hvert enkelt firmamedlem ber om." hreflang="no" onover-preload="1">Bedrifter</a></p><p class="urlslab-rel-res-item-summary">Oppdag hvordan LiveAgent kan forbedre produktiviteten og kundetilfredsheten i din bedrift med vår avanserte helpdesk-programvare. 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Besøk oss for å lære mer!</p><a href="https://www.liveagent.no/funksjoner/bedrifter/" title="Organiser kundene dine i selskaper og hold oversikt over hva hvert enkelt firmamedlem ber om." class="urlslab-rel-res-item-arrow" hreflang="no" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.no/funksjoner/kontakter/" title="Administrer og se informasjon om kundene dine, f.eks. språkpreferanser eller kundedata fanget opp i LiveAgents tilpassede kontaktfelt." hreflang="no" onover-preload="1"><img alt="Administrer og se informasjon om kundene dine, f.eks. språkpreferanser eller kundedata fanget opp i LiveAgents tilpassede kontaktfelt." data-src="https://assets.flowhunt.io/screenshots/ed6b2492a325e5cf/ec0248abfca9c849/1728928778_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.no/funksjoner/kontakter/" title="Administrer og se informasjon om kundene dine, f.eks. språkpreferanser eller kundedata fanget opp i LiveAgents tilpassede kontaktfelt." hreflang="no" onover-preload="1">Kontakter</a></p><p class="urlslab-rel-res-item-summary">Oppdag hvordan LiveAgent's helpdesk-kontakter kan forbedre kundeopplevelsen din. Lagre essensiell og skreddersydd informasjon om kundene dine på ett sted, og oppnå mer personlig service og økt salg. Prøv gratis i dag!</p><a href="https://www.liveagent.no/funksjoner/kontakter/" title="Administrer og se informasjon om kundene dine, f.eks. språkpreferanser eller kundedata fanget opp i LiveAgents tilpassede kontaktfelt." class="urlslab-rel-res-item-arrow" hreflang="no" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.no/funksjoner/facebook/" title="Arkiver din Facebook-kommunikasjon som kundehenvendelser, responder til Facebook-kommentarer, poster, meldinger og spar tid og penger." hreflang="no" onover-preload="1"><img alt="Arkiver din Facebook-kommunikasjon som kundehenvendelser, responder til Facebook-kommentarer, poster, meldinger og spar tid og penger." data-src="https://assets.flowhunt.io/screenshots/ed6b2492a325e5cf/5d86878adea2dd5d/1728928779_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.no/funksjoner/facebook/" title="Arkiver din Facebook-kommunikasjon som kundehenvendelser, responder til Facebook-kommentarer, poster, meldinger og spar tid og penger." hreflang="no" onover-preload="1">Facebook</a></p><p class="urlslab-rel-res-item-summary">Oppdag hvordan LiveAgent's Facebook-integrasjon kan revolusjonere kundeservice med effektiviserte meldingshåndteringer, forbedret responstid, og økt produktivitet. Besvar Facebook-forespørsler direkte fra LiveAgent-panelet og oppretthold høy kundetilfredshet. Start din gratis prøveperiode nå og hold dine agenter fokuserte og organisert, alt mens du sparer tid og penger!</p><a href="https://www.liveagent.no/funksjoner/facebook/" title="Arkiver din Facebook-kommunikasjon som kundehenvendelser, responder til Facebook-kommentarer, poster, meldinger og spar tid og penger." class="urlslab-rel-res-item-arrow" hreflang="no" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.no/funksjoner/agent-tilgjengelighet/" title="Overvåk tilgjengeligheten til agentene dine. Prøv LiveAgents funksjon - Agenttilgjengelighet. Få oversikt når agentene dine er online. Les mer om det." hreflang="no" onover-preload="1"><img alt="Overvåk tilgjengeligheten til agentene dine. Prøv LiveAgents funksjon - Agenttilgjengelighet. Få oversikt når agentene dine er online. Les mer om det." data-src="https://assets.flowhunt.io/screenshots/ed6b2492a325e5cf/f4845218f793cd4/1728930052_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.no/funksjoner/agent-tilgjengelighet/" title="Overvåk tilgjengeligheten til agentene dine. Prøv LiveAgents funksjon - Agenttilgjengelighet. Få oversikt når agentene dine er online. Les mer om det." hreflang="no" onover-preload="1">Agent tilgjengelighet</a></p><p class="urlslab-rel-res-item-summary">Overvåk tilgjengeligheten til agentene dine. Prøv LiveAgents funksjon - Agenttilgjengelighet. Få oversikt når agentene dine er online. Les mer om det.</p><a href="https://www.liveagent.no/funksjoner/agent-tilgjengelighet/" title="Overvåk tilgjengeligheten til agentene dine. Prøv LiveAgents funksjon - Agenttilgjengelighet. Få oversikt når agentene dine er online. Les mer om det." class="urlslab-rel-res-item-arrow" hreflang="no" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/proveperiode/" class="Button Button--full" title="Vurderer du LiveAgent hjelpepult programvaren? Fyll inn dine detaljer så kan du starte en Gratis Prøveperiode, uten forpliktelser, ingen kredittkort informasjons trengs." hreflang="no" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Vil du lære mer om LiveAgent? Be om en gratis demo for å lære mer om LiveAgent og hvordan det kan hjelpe deg med å lykkes." hreflang="no" onover-preload="1"> <span>Avtal en demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/awards/" title="Capterra" hreflang="no" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/awards/" title="G2 Crowd" hreflang="no" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.no/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-148 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54">LiveAgent</div><div class="menu-footer-top-liveagent-norwegian-container"><ul id="menu-footer-top-liveagent-norwegian" class="menu"><li id="menu-item-738515"><a href="https://www.liveagent.no/demo/" title="Vil du lære mer om LiveAgent? Be om en gratis demo for å lære mer om LiveAgent og hvordan det kan hjelpe deg med å lykkes." hreflang="no" onover-preload="1">Demo</a></li> <li id="menu-item-818047"><a href="/priser/" title="LiveAgent plans start at $9 /agent/mo. Create custom domains, e-mail ticketing, contact forms, automation, SLA, API, forum & knowledge base, iOS & Android apps are all part of full-sized ticketing solution. All features under one roof come at $69 /agent/mo." hreflang="no" onover-preload="1">Prissetting</a></li> <li id="menu-item-738517"><a href="https://www.liveagent.no/funksjoner/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="no" onover-preload="1">Funksjoner</a></li> <li id="menu-item-738518"><a href="https://www.liveagent.no/intergrering/" title="LiveAgent provides a large number of integrations in the form of plugins. 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Visit now for expert insights and elevate your customer service experience!" hreflang="en-US" onover-preload="1">Alternativer</a></li> <li id="menu-item-818046"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Oversikt</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-149 widget_nav_menu"><div class="Footer__top__column__title h5">Brukerstøtte</div><div class="menu-footer-top-support-norwegian-container"><ul id="menu-footer-top-support-norwegian" class="menu"><li id="menu-item-738528"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Støtteportal</a></li> <li id="menu-item-738529"><a href="https://www.liveagent.no/migrasjon/" title="Bytt til LiveAgent for en problemfri migrasjon med gratis datatransfer, ingen installasjonsgebyr, og 24/7 kundeservice. Prøv gratis i 14 dager uten kredittkort. Opplev rask service, multikanalstøtte og kostnadsbesparelser med vår omfattende helpdeskløsning." hreflang="no" onover-preload="1">Datamigrering</a></li> <li id="menu-item-738530"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">System status</a></li> <li id="menu-item-738531"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Endre logg</a></li> <li id="menu-item-738532"><a href="https://www.liveagent.no/request-for-proposal/" title="Oppdag hvordan LiveAgent kan transformere kundeservicen din med vår avanserte helpdesk-programvare. Be om et forslag uten forpliktelser, nyt 14 dagers gratis prøveperiode, og dra nytte av kundestøtte 24/7. Ingen kredittkort kreves!" hreflang="no" onover-preload="1">Forespørsel om forslag</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-150 widget_nav_menu"><div class="Footer__top__column__title h5">Selskap</div><div class="menu-footer-top-company-norwegian-container"><ul id="menu-footer-top-company-norwegian" class="menu"><li id="menu-item-738495"><a href="https://www.liveagent.no/om/om-liveagent/" title="Ethvert vellykket selskap startet et sted. Sjekk ut historien vår og lær mer om selskapets misjon, visjon og verdier." hreflang="no" onover-preload="1">Om Oss</a></li> <li id="menu-item-738496"><a href="https://www.liveagent.no/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1">Priser og sertifikater</a></li> <li id="menu-item-738497"><a href="https://www.liveagent.no/vellykket-historier/" title="The given text consists of 23 use case scenarios showcasing various businesses from Slovakian travel agency SATUR to online payment provider SolidTrust Pay. Other notable companies include Post Affiliate Pro, ZľavaDňa, and Huawei. Moreover, the text highlights the success of FrëschKëscht, an online store that started as a school project, and the wide range of advanced medical nutrition products offered by Nutricia. Overall, the text portrays a diverse range of business solutions and their success stories." hreflang="no" onover-preload="1">Kunde-anmeldelser</a></li> <li id="menu-item-738498"><a href="https://www.liveagent.no/intergrering/" urlslab_href_old="https://www.liveagent.no/ms_integrations_categories/voip-partners-no/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="no" onover-preload="1">VoIP-partnere</a></li> <li id="menu-item-738504"><a href="https://www.liveagent.no/affiliate-program/" title="Bli med i LiveAgents kvalitets affiliateprogram og få sanntidsrapporter om salg, trafikk og kontosaldo. Oppdag hvordan LiveAgent kan forbedre kundeservicen din med avanserte verktøy som helpdesk, live chat og integrasjoner. Start din gratis prøveperiode uten kredittkort!" hreflang="no" onover-preload="1">Tilknyttet program</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-151 widget_nav_menu"><div class="Footer__top__column__title h5">Lære</div><div class="menu-footer-top-learn-norwegian-container"><ul id="menu-footer-top-learn-norwegian" class="menu"><li id="menu-item-738507"><a href="https://www.liveagent.no/blogg/" urlslab_href_old="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="no" onover-preload="1">Blogg</a></li> <li id="menu-item-738508"><a href="https://www.liveagent.no/kundesupport-ordbok/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="no" onover-preload="1">Ordliste</a></li> <li id="menu-item-738509"><a href="https://www.liveagent.no/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="no" onover-preload="1">Academi</a></li> <li id="menu-item-738510"><a href="https://www.liveagent.no/maler/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="no" onover-preload="1">Maler</a></li> <li id="menu-item-738512"><a href="https://www.liveagent.no/skrive-prove/" title="Test dine skrive ferdigheter med LiveAgents gratise skrive prøve. Lær dine skrive hastighet i løpet av minutter og øv gratis for å bli bedre." hreflang="no" onover-preload="1">Skrivetest</a></li> <li id="menu-item-738513"><a href="https://www.liveagent.no/kostnadskalkulator/" title="Oppdag hvordan LiveAgent kan maksimere din helpdesk-verdi med vår kostnadskalkulator. Nyt fordeler som ingen konfigureringsavgift, 24/7 kundeservice, og friheten til å avbryte når som helst, uten behov for kredittkort. Sammenlign over 70 populære løsninger og spar opptil 72 % på kostnadene. Start din 14-dagers gratis prøveperiode nå!" hreflang="no" onover-preload="1">Kostnadskalkulator</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-152 widget_nav_menu"><div class="Footer__top__column__title h5">Populært</div><div class="menu-footer-top-popular-norwegian-container"><ul id="menu-footer-top-popular-norwegian" class="menu"><li id="menu-item-738521"><a href="https://www.liveagent.com/customer-service-software/" urlslab_href_old="/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">Programvare for kundeservice</a></li> <li id="menu-item-738522"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP-telefonsystemer</a></li> <li id="menu-item-738523"><a href="https://www.liveagent.no/selvbetjent-programvare/" title="Oppdag hvordan selvbetjeningsprogramvare kan forbedre kundetilfredshet, redusere kostnader og øke effektiviteten i 2024. Utforsk de beste alternativene og funksjonene som tilbys av LiveAgent for å la kundene dine løse problemer selv, når som helst. Les mer om trender, implementering og ledende leverandører i bransjen." hreflang="no" onover-preload="1">Selvbetjent programvare</a></li> <li id="menu-item-738524"><a href="https://www.liveagent.no/innkommende-ringesenter-programvare/" title="Programvare for innkommende kundesenter kan hjelpe deg med å sette opp et virtuelt kundesenter. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Kontakt oss</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Kontaktskjema</span> <img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> <span class="fakeChatButton__msg bottom">Vennligst godta våre informasjonskapsler før du sender kontaktskjema.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Kontaktskjema <img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.no/funksjoner/avdelinger/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live-chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Vennligst godta våre informasjonskapsler før vi starter en chat. </span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> <span class="fakeChatButton__msg">Vennligst godta våre informasjonskapsler før vi starter en chat. </span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! 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