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Women's Hospital" href="/research">Research</a> </li> </ul> </div> </nav> </header><p id="skip-header" class="visually-hidden">Header Skipped.</p> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionj2veiog8"> <div class="row iw_row iw_stretch" id="rowj2veiog9"> <div class="iw_columns col-lg-12" id="colj2veioga"> <div class="iw_placeholder" id="iw_placeholder1495171520071"> <div class="iw_component" id="iw_comp1531740565929"> <style>#iw_comp1531740565929{}</style><style>#iw_comp1531740565929{}</style><section aria-describedby="hero__title--s4" role="region" title="" class="hero hero--sectional component hero--three__cta" style="background-image: url(/assets/BWH/virtual-care/virtual-care-1600x450.jpg)"> <div class="hero__content"> <div class="container"> <div class="hero__wrap"> <span class="hero__subtitle"></span> <h2 class="hero__title" id="hero__title--s4">Let the doctor come to you with our Virtual Visits</h2> <div class="hero__buttons"> <a class="btn btn--block-arrow btn--white" href="/virtual-care/virtual-visits" target=""><span>Virtual Visits</span></a><a class="btn btn--block-arrow btn--white" href="/virtual-care/e-visits" target=""><span>E-Visits</span></a><a class="btn btn--block-arrow btn--white" href="/virtual-care/second-opinions" target=""><span>Second Opinions</span></a><span class="hero__phone"></span> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionjbc7r6ur"> <div class="row iw_row iw_container" id="rowjbc7r6us"> <div class="iw_columns col-lg-12" id="coljbc7r6ut"> <div class="iw_component" id="iw_comp1511964888397"> <style>#iw_comp1511964888397{}</style><style>#iw_comp1511964888397{}</style><div class="breadcrumbs component"> <div > <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a href="/" class="breadcrumbs__link" title="Home">Home</a> </li> <li class="breadcrumbs__item">Brigham Virtual Care</li> </ul> <a class="breadcrumbs__back-link" title="/Properties/Data/Datum/DCR/Breadcrumb/home-label" href="/">Back to Home</a> </div> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionj2veiogk"> <div class="row iw_row iw_container" id="rowj2veiogl"> <div class="iw_columns col-lg-12" id="colj2veiogm"> <div class="row iw_row" id="rowj2veiogo"> <div class="iw_columns col-lg-9 content-has-sidebar" id="colj2veiogq"> <div class="iw_component" id="iw_comp1495171520087"> <style>#iw_comp1495171520087{}</style><span id="skipContent"></span><h1 class="page-title">Virtual Visits: Care that Never Stops </h1> </div> <div class="iw_placeholder" id="iw_placeholder1496845733721"> <div class="iw_component" id="iw_comp1531740565930"> <style>#iw_comp1531740565930{}</style><div class="rich-text component " style="" id="" ><span><p>At Brigham and Women's Hospital, we provide convenient ways to access care. Virtual Visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home. Whether it's a follow-up appointment, or a first-time consultation about a procedure or surgery, our specialists are here to help you. Physicians, physician assistants, nurse practitioners and more are here to help you stay connected to care.</p> <p><a href="/forms/request-an-appointment">Schedule a Brigham and Women's Virtual Visit today</a> <strong>and see how our care never stops.</strong></p> <h2>Advantages of Virtual Visits</h2> <p>Our health care providers can help established or new patients stay on track with medical care that’s personalized to their needs. During a Virtual Visit, your health care provider can:</p> <ul> <li>Address a new medical concern (like new symptoms or changes in your health)</li> <li>Follow up on a specific health condition</li> <li>Review or order lab work, imaging or test results</li> <li>Answer questions about a medication or therapy, order a new medication or refill a prescription</li> <li>Discuss an upcoming procedure or surgery</li> </ul> <h2>How Virtual Visits Work</h2> <p>Our practices offer care that comes to you, and not the other way around. Virtual Visits are conducted through a video conference platform on <a href="/patients-and-families/patients/using-patient-gateway">Patient Gateway</a> or Zoom, or via phone call.</p> <p><a class="btn btn--secondary" href="/virtual-care/virtual-visit-setup">Learn More About Virtual Visit Setup</a></p> <p> </p></span></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520092"></div> <div class="row iw_row" id="rowj2veioh2"> <div class="iw_columns col-lg-6" id="colj2veioh3"> <div class="iw_placeholder" id="iw_placeholder1495171520094"></div> </div> <div class="iw_columns col-lg-6" id="colj2veioh4"> <div class="iw_placeholder" id="iw_placeholder1495171520095"></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520096"> <div class="iw_component" id="iw_comp1531740565933"> <style>#iw_comp1531740565933{}</style><style>#iw_comp1531740565933{}</style><div data-component="accordion" class="drawer"> <h3>Frequently Asked Questions about Virtual Visits</h3> <div class="drawer__section"> <a class="drawer__toggle" href="#">How do I know I know if my visit should be virtual or in-person?</a> <div class="drawer__content rich-text component"><p>Your health care provider and care team will determine whether a Virtual Visit is appropriate for you or whether you need to schedule an in-person visit.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">How can I try a Virtual Visit?</a> <div class="drawer__content rich-text component"><p>If you are interested in scheduling a Virtual Visit, <strong>please call 1-855-278-8009 or</strong> <a href="/forms/request-an-appointment">request an appointment online</a>. The department will schedule a Virtual Visit with your provider and assist you with your set up.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Can my caregiver or family member join my Virtual Visit?</a> <div class="drawer__content rich-text component"><p>Yes. Caregivers, family members and others can join Virtual Visits from your location or remotely from another location.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Are interpreters available for Virtual Visits?</a> <div class="drawer__content rich-text component"><p>We offer full interpreter services for all Virtual Visits.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">What are the technology requirements?</a> <div class="drawer__content rich-text component"><p><strong>Virtual Visits require:</strong></p> <ul> <li>Reliable internet access</li> <li>A tablet, smartphone, or video-enabled desktop or laptop computer</li> </ul> <p>Prior to a scheduled Virtual Visit, patients will be sent information on how to access their appointment.</p> <p>Virtual Visits can be conducted using the <a href="/patients-and-families/patients/using-patient-gateway">Patient Gateway</a> or Zoom platforms. A link to the appropriate platform will be provided ahead of the scheduled visit.</p> <p><em>Please note: Providers are also offering Virtual Visits by phone for patients who do not have access to video technology.</em></p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">What is the cost?</a> <div class="drawer__content rich-text component"><p>If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Can I share imaging results with my provider for a Virtual Visit?</a> <div class="drawer__content rich-text component"><p>Yes. You may schedule an imaging appointment at any Brigham location and your images will be sent to your provider in advance of your Virtual Visit.</p></div> </div> </div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520097"></div> <div class="iw_placeholder" id="iw_placeholder1495171520098"></div> <div class="iw_placeholder" id="iw_placeholder1495171520099"> <div class="iw_component" id="iw_comp1589718070277"> <style>#iw_comp1589718070277{}</style><div class="rich-text component " style="" id="" ><span><h2>Additional Virtual Visit Resources</h2> <ul> <li><a href="https://www.massgeneralbrigham.org/content/dam/mgb-global/en/patient-care/virtual-care/resources/MGB-Clinician-Information-Disclosure.pdf" target="_blank" rel="noopener">Download Mass General Brigham's Clinician Information Disclosure document (PDF)</a> </li> <li><a href="https://www.massgeneralbrigham.org/en/patient-care/virtual-care/resources" target="_blank" rel="noopener">View more virtual care resources</a></li> </ul></span></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520100"></div> <div class="iw_placeholder" id="iw_placeholder1508806660228"></div> <div class="iw_placeholder" id="iw_placeholder1508806660229"></div> <div class="row iw_row" id="rowj2veioh6"> <div class="iw_columns col-lg-6" id="colj2veioh7"> <div class="iw_placeholder" id="iw_placeholder1495171520101"></div> </div> <div class="iw_columns col-lg-6" id="colj2veioh8"> <div class="iw_placeholder" id="iw_placeholder1495171520105"></div> </div> </div> </div> <div class="iw_columns col-lg-3 content-sidebar" id="colj2veiogp"> <div class="iw_component" id="iw_comp1495171520083"> <style>#iw_comp1495171520083{}</style><style>#iw_comp1495171520083{}</style> </div> <div class="iw_component" id="iw_comp1495171520093"> <style>#iw_comp1495171520093{}</style><style>#iw_comp1495171520093{}</style><section class="quick-links quick-links--promo-sidebar left-nav-sidebar component"> <div 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