CINXE.COM

<!DOCTYPE html><html data-wf-domain="p.about.peatix.com" data-wf-page="661c8bc4e38b63eeaaf51322" data-wf-site="642fb8df81dd7306dad3785d"><head><meta charset="utf-8"/><title>Peatix Help</title><meta content="Grow your communities through Groups, promote and manage your events using Peatix's robust tools on the web and the app. Simple, transparent, low fees. Customer-centric support." name="description"/><meta content="Peatix Help" property="og:title"/><meta content="Grow your communities through Groups, promote and manage your events using Peatix's robust tools on the web and the app. Simple, transparent, low fees. Customer-centric support." property="og:description"/><meta content="Peatix Help" property="twitter:title"/><meta content="Grow your communities through Groups, promote and manage your events using Peatix's robust tools on the web and the app. Simple, transparent, low fees. Customer-centric support." property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/css/peatix-about.webflow.ef47bdeb3.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/66053a823060a06d51c3717f_favicon-32x32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/666acb23d0b2ec545a3e6bd7_Webclip.jpg" rel="apple-touch-icon"/> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NXKC3BF');</script>  <style> body {font-family: -apple-system, BlinkMacSystemFont, "Arial", "Hiragino Sans", "Hiragino Kaku Gothic ProN", "Meiryo", sans-serif !important;} </style> <link rel="canonical" href="https://help.peatix.com/?hl=en" /> <link rel="alternate" href="https://help.peatix.com/?hl=ja" hreflang="ja" /> <link rel="alternate" href="https://peatix.com/us/help" hreflang="en-US" /></head><body class="help_body"><div class="w-embed w-iframe"> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NXKC3BF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> </div><div data-animation="default" data-collapse="small" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="header-nav-help-homepage w-nav"><div class="header-nav-inner"><a href="https://peatix.com" class="brand w-nav-brand"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/64d0abef558d601cbf8ef56f_peatix-logo.svg" alt="Peatix" width="123.9" class="header-logo-help-homepage"/></a><a href="https://help.peatix.com/" class="brand w-nav-brand"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/66ab9f42b7579eef5c2cdf1d_freshdesk-logo-help.png" alt="HELP" width="58" height="Auto" class="header-logo-help-homepage_help"/></a><div class="menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div><nav role="navigation" class="nav-menu-3 w-nav-menu"><a href="https://help-attendee.peatix.com/en/support/home" class="nav-link-help w-nav-link">Attendee Help</a><a href="https://help-organizer.peatix.com/en/support/home" class="nav-link-help w-nav-link">Organizer Help</a><a href="https://services.peatix.com/en/intl" class="nav-link-help w-nav-link">Create Events</a><a href="https://peatix.com/search" class="nav-link-help w-nav-link">Find Events</a><a href="https://peatix.com/dashboard" class="nav-link-help-lastchild w-nav-link">Looking for your ticket?</a></nav></div></div><section><section class="section section_helppage"><h1 id="w-node-_978a3901-b6e5-d260-006a-bacbfced5c37-aaf51322" class="heading_helphomepage">We are here to help!</h1><div class="w-layout-blockcontainer container_helphomepage w-container"><div class="column_homepage_linkblocks w-row"><div class="column-12 w-col w-col-6"><a href="https://help-attendee.peatix.com/en/support/home" target="_blank" class="linkblock_helphomepage_header w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694daf53ee6c109664cade2_help-top-attendee.png" loading="lazy" width="100" alt=""/><div class="text-block-6">I am</div><div class="text-block-8">attending an event</div></a></div><div class="column-13 w-col w-col-6"><a href="https://help-organizer.peatix.com/en/support/home" target="_blank" class="linkblock_helphomepage_header w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694daf69f7d1761b825c983_help-top-organizer.png" loading="lazy" width="100" alt="" class="image-2"/><div class="text-block-7">I am</div><div class="text-block-9">organizing an event</div></a></div></div></div><div class="link-helpheader"><a href="https://peatix.com/contact" target="_blank" class="link-helpheader">Neither attendee nor organizer?</a></div></section><section class="section-3"><h3>For attendees</h3><div id="w-node-_780218a2-83c6-2797-ca84-5b21693d2831-aaf51322" class="w-layout-layout quickstack-help-homepage wf-layout-layout"><div id="w-node-_780218a2-83c6-2797-ca84-5b21693d2832-aaf51322" class="w-layout-cell cell-test"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44000668726" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694e4c5de212dbc0b376d79_freshdesk-solution-ticket.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Order ticket</div></a></div><div id="w-node-_780218a2-83c6-2797-ca84-5b21693d2836-aaf51322" class="w-layout-cell cell-test"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001195616" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694e4c52ed4cdd356f314b1_freshdesk-solution-access.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Manage your ticket</div></a></div><div id="w-node-_780218a2-83c6-2797-ca84-5b21693d283a-aaf51322" class="w-layout-cell cell-test"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44000748661" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694e4c5a9955d9d2be1495b_freshdesk-solution-join-event.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Join event</div></a></div><div id="w-node-_780218a2-83c6-2797-ca84-5b21693d283e-aaf51322" class="w-layout-cell cell-test"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001195617" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694e4c57816764a1f16438a_freshdesk-solution-settings.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Account Settings</div></a></div></div></section><section class="section-3"><h3>For organizers</h3><div id="w-node-_5f6b2458-9106-e150-436c-9a80b445c4dd-aaf51322" class="w-layout-layout quickstack-help-homepage wf-layout-layout"><div id="w-node-_5f6b2458-9106-e150-436c-9a80b445c4de-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001194918" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694daf69f7d1761b825c983_help-top-organizer.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Create & Publish event</div></a></div><div id="w-node-_5f6b2458-9106-e150-436c-9a80b445c4e3-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001199315" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7ac3b4dc1635cc4672_freshdesk-solution-promote.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Promote event</div></a></div><div id="w-node-_5f6b2458-9106-e150-436c-9a80b445c4e8-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001199316" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7a68e42a7466df479f_freshdesk-solution-selltickets.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Sell tickets</div></a></div><div id="w-node-_5f6b2458-9106-e150-436c-9a80b445c4ed-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001194917" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7aa12f57727a928221_freshdesk-solution-manage.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Manage attendees</div></a></div></div><div id="w-node-_69822295-7fca-d1ba-799f-072a79a1f97c-aaf51322" class="w-layout-layout quickstack-help-homepage wf-layout-layout"><div id="w-node-_69822295-7fca-d1ba-799f-072a79a1f97d-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001195622" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7abfcbceadafb4ba74_freshdesk-solution-checkin.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Check-in on the event day</div></a></div><div id="w-node-_69822295-7fca-d1ba-799f-072a79a1f982-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001224101" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7ad4fc124a96e121a8_freshdesk-solution-live.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Livestream</div></a></div><div id="w-node-_69822295-7fca-d1ba-799f-072a79a1f987-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001195623" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6695ef7a57b57cc044a40ee0_freshdesk-solution-payout.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Pricing & Payouts</div></a></div><div id="w-node-_69822295-7fca-d1ba-799f-072a79a1f98c-aaf51322" class="w-layout-cell cell-test"><a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001199314" target="_blank" class="link-block---help-homepage w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/6694e4c57816764a1f16438a_freshdesk-solution-settings.png" loading="lazy" width="70" alt=""/><div class="text-helphomepage-forattendees-icons">Account Settings</div></a></div></div></section><section class="section-3"><div id="w-node-_920bf49c-fef3-1032-ea36-392a82fda111-aaf51322" class="w-layout-layout quick-stack-2 wf-layout-layout"><div id="w-node-_920bf49c-fef3-1032-ea36-392a82fda112-aaf51322" class="w-layout-cell cell-2"><h3>TOS/Guidelines<br/></h3><ul role="list" class="list"><li class="list-item"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001212045" target="_blank" class="linktext_helphomepage">TOS</a></li><li class="list-item-2"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001221694" target="_blank" class="linktext_helphomepage">Report Violation of TOS/Guidelines</a></li></ul></div><div id="w-node-_920bf49c-fef3-1032-ea36-392a82fda113-aaf51322" class="w-layout-cell cell-2"><h3>Product & System Related<br/></h3><ul role="list" class="list"><li class="list-item-3"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001241542" target="_blank" class="linktext_helphomepage">Product Updates</a></li><li class="list-item-4"><a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001241543" target="_blank" class="linktext_helphomepage">Incident History & Scheduled Maintenance</a></li></ul></div></div></section></section><section class="footer-en"><div class="footer-links"><div class="footer-links-text"><div class="footer-links-text-wrap"><a href="https://services.peatix.com/en/sg" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">Create Events</div></a><a href="https://eventblog.peatix.com/organizer/" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">Blog</div></a><a href="https://about.peatix.com/aboutus.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">About Peatix</div></a><a href="https://about.peatix.com/community-guidelines.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">Community Guidelines</div></a><a href="https://about.peatix.com/jobs.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">Jobs</div></a><a href="https://about.peatix.com/pressroom.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text">Press Room</div></a></div><div class="footer-links-text-social"><a href="https://ptix.co/TwitterJapan" class="footer-nav-link w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/660135ad496798045860fb6f_icon-twitter-follow01.webp" loading="lazy" width="25" height="25" alt="" class="footer-nav-link-image"/></a><a href="https://ptix.co/FacebookJapan" class="footer-nav-link w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/66013655f527ae81d0ea142c_icon-fb-page01.webp" loading="lazy" width="25" height="25" alt="" class="footer-nav-link-image"/></a><a href="https://ptix.co/InstagramJapan" class="footer-nav-link-lastchild w-inline-block"><img src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/660136e3b90dcd496fe3f564_instagram-footer.webp" loading="lazy" width="25" height="25" alt="" class="footer-nav-link-image"/></a><div data-hover="false" data-delay="0" class="dropdown w-dropdown"><div class="dropdown-toggle w-dropdown-toggle"><div class="w-icon-dropdown-toggle"></div><div class="text-block-2">English</div></div><nav class="w-dropdown-list"><a href="https://help.peatix.com/?hl=ja" class="dropdown-link w-dropdown-link">日本語</a></nav></div></div></div><a href="https://help.peatix.com/" class="footer-button w-button">HELP</a></div><div class="footer-links-2"><a href="https://about.peatix.com/en/tos" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">TOS</div></a><a href="https://about.peatix.com/privacy_stmnt.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">Statement on Privacy Security</div></a><a href="https://about.peatix.com/privacy.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">Privacy Policy</div></a><a href="https://about.peatix.com/legal-company.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">Legal Notice</div></a><a href="https://about.peatix.com/dmca.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">DMCA</div></a><a href="https://about.peatix.com/cookies.html?hl=en" class="footer-nav-link w-inline-block"><div class="footer-nav-link-text-small">Cookie Notice</div></a><div class="footer-copyright">© 2024 Peatix Inc.</div></div></section><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=642fb8df81dd7306dad3785d" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/642fb8df81dd7306dad3785d/js/webflow.4ab16b64d.js" type="text/javascript"></script></body></html>