Hexagon Agility | Support documents

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We offer a wide range of clean and renewable natural gas solutions for commercial vehicles and gaseous energy transportation."> <link href="https://hexagonagility.com/fleetcare/support-documents" rel="canonical"> <link href="https://hexagonagility.com" rel="home"> <link type="text/plain" href="https://hexagonagility.com/humans.txt" rel="author"></head> <body id="site" class="relative bg-white">  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PHPKZN5D" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <header x-data="{ open: false }" class=" z-50 "> <div class="bg-teal text-white border-teal border-b z-50 w-full " > <nav class="flex items-center justify-between px-4 pt-5 pb-5 mx-auto max-w-screen-l md:px-8 lg:px-16"> <div class="flex justify-start mr-5 lg:w-0 lg:flex-1"> <a href="https://hexagonagility.com/fleetcare"> <span class="sr-only">Helping clean-fuel fleets breathe easy home</span> <img class="w-auto h-12 lg:h-16" src="/images/hexagon-agility-fleetcare-logo.svg" alt="Hexagon Logo"> </a> </div> <div class="hidden space-x-5 text-base md:flex lg:space-x-7"> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-parts" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/fleetcare-genuine-parts" target="" > Parts </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-tech-support" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/fleetcare-tech-support" target="" > Tech support </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-mobile-service" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/fleetcare-mobile-service" target="" > Mobile Service </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-documentation" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/support-documents" target="" > Documentation </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-training" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/customer-care-training" target="" > Training </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-contact-us" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/fleetcare/fleetcare-contact" target="" > Contact us </a> </div> <div class="flex"> <a @mouseover="removeDarker, open = false" id="menu-careers" class="hover:border-white text-base border-b-2 border-transparent flyOver lg:text-md" href="https://hexagonagility.com/careers" target="1" > Careers </a> </div> </div> <button class="md:hidden md:text-md" x-on:click="open = ! open"> <span class="sr-only">Open menu</span> <svg width="20" height="14" viewBox="0 0 20 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 1H20" stroke="#00616F"/> <path d="M0 7H20" stroke="#00616F"/> <path d="M0 13H20" stroke="#00616F"/> </svg> </button> </nav> </div> <div @mouseleave="removeDarker, open = false" x-cloak x-show="open" x-transition.opacity class="absolute inset-x-0 bottom-0 z-50 py-8 overflow-scroll transition origin-top-right transform bg-white border-t border-b md:overflow-hidden border-silver flyover md:bottom-auto"> <div id="parent" class="hidden md:inline"> <div id="#menu-parts" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Parts</p> </div> </nav> </div> <div id="#menu-tech-support" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Tech support</p> </div> </nav> </div> <div id="#menu-mobile-service" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Mobile Service</p> </div> </nav> </div> <div id="#menu-documentation" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Documentation</p> </div> </nav> </div> <div id="#menu-training" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Training</p> </div> </nav> </div> <div id="#menu-contact-us" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Contact us</p> </div> </nav> </div> <div id="#menu-careers" class="hidden h-auto px-4 mx-auto max-w-screen-l element-child md:px-8 lg:px-16"> <nav class="grid grid-cols-12 gap-5 md:gap-8"> <div class="col-span-3 text-lg font-semibold text-teal"> <p class="flex items-center">Careers</p> </div> </nav> </div> </div> <div class="px-6 md:hidden"> <div id="level-one-wrap"> <p class="pb-8 text-sm">Menu</p> <a id="menu-parts" href="https://hexagonagility.com/fleetcare/fleetcare-genuine-parts" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Parts </a> <a id="menu-tech-support" href="https://hexagonagility.com/fleetcare/fleetcare-tech-support" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Tech support </a> <a id="menu-mobile-service" href="https://hexagonagility.com/fleetcare/fleetcare-mobile-service" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Mobile Service </a> <a id="menu-documentation" href="https://hexagonagility.com/fleetcare/support-documents" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Documentation </a> <a id="menu-training" href="https://hexagonagility.com/fleetcare/customer-care-training" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Training </a> <a id="menu-contact-us" href="https://hexagonagility.com/fleetcare/fleetcare-contact" target="" class=" flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Contact us </a> <a id="menu-careers" href="https://hexagonagility.com/careers" target="1" class="border-b flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" > Careers </a> </div> <div id="level-two-three-wrap"> <div id="mbmenu-parts" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-parts" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/fleetcare-genuine-parts" target="" > Parts </a> </div> </div> <div id="mbmenu-tech-support" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-tech-support" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/fleetcare-tech-support" target="" > Tech support </a> </div> </div> <div id="mbmenu-mobile-service" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-mobile-service" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/fleetcare-mobile-service" target="" > Mobile Service </a> </div> </div> <div id="mbmenu-documentation" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-documentation" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/support-documents" target="" > Documentation </a> </div> </div> <div id="mbmenu-training" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-training" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/customer-care-training" target="" > Training </a> </div> </div> <div id="mbmenu-contact-us" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-contact-us" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/fleetcare/fleetcare-contact" target="" > Contact us </a> </div> </div> <div id="mbmenu-careers" class="hidden"> <div class="flex items-center pb-8 level-two-child"> <img class="w-3 h-2 mr-2 transform rotate-180" src="/images/aquagreen-arrow.svg" alt="Left arrow"> <p @click="closeLevelTwo" id="menu-careers" class="text-sm" > Back </p> </div> <div class="level-two-child"> <a class="flex items-center justify-between py-4 border-t border-silver text-ml text-teal hover:border-teal" href="https://hexagonagility.com/careers" target="1" > Careers </a> </div> </div> </div> </div> </div> </header> <div id="darker" class="hidden"></div> <main class=""> <div class="grid items-start w-full"> <section id="headerRegular" class="px-4 md:px-8 lg:px-16 max-w-screen-l mx-auto w-full"> <div class=" py-5 md:py-8 h-min text-teal"> </div> <div class="w-full"> <div class="grid gap-5 grid-cols-12 md:gap-8 w-full"> <h2 class="col-span-full lg:col-span-6 font-semibold text-[2.25rem] leading-[1.2em] md:text-xl lg:text-2xl col-span-full lg:col-span-6 text-teal"> Support documents </h2> </div> </div> </section> <div class="blocks bodyContent"> <section class="block block--cta mt-14 md:mt-20"> <article class=" mt-14 md:mt-20 overflow-hidden"> <div class="px-4 md:px-8 lg:px-16 max-w-screen-l mx-auto"> <div class="grid gap-5 grid-cols-12 md:gap-8 bg-teal text-white p-5 md:p-8 items-center"> <div class=" col-span-12 lg:col-span-6"> <div class="aspect-3/2 relative w-full overflow-hidden"> <div data-objectfit class=" h-full relative"> <figure data-image class="block h-full"> <div class=" relative z-0 overflow-hidden bg-center bg-no-repeat bg-cover h-full" style="padding-bottom:0%; background-image:url(data:image/webp;base64,UklGRioAAABXRUJQVlA4IB4AAABQAQCdASoCAAEAAUAmJZwABAAAAP7zh39sneIAAAA=);"> <img class="absolute z-0 top-0 left-0 lazyload bg-teal text-white object-cover h-full w-full" style="object-position:50% 50%;-o-object-position:0.5% 0.5%;" data-src="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_34914b1f3022af7a96d301935fd8dd17.webp" data-sizes="auto" data-srcset="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_2fbc0c5af3bb73968668577c52a57382.webp 400w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_81f29383af4dfaaab2e85adb2fb221f7.webp 800w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_e13444d3e59a5c4da86e57babd67e3ac.webp 1200w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_abe3eca5d4c9e135def7d8adb4fb3f01.webp 1600w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_34914b1f3022af7a96d301935fd8dd17.webp 2000w" alt=""/> <noscript> <img class="absolute top-0 left-0 z-10 w-100" src="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/121711/Frame-4-1-1024x427_81f29383af4dfaaab2e85adb2fb221f7.webp" alt=""/> </noscript> </div> </figure> </div> <div class="bg-teal text-white -bottom-12 -right-12 w-24 h-24 absolute rotate-45"></div> </div> </div> <div class=" space-y-5 md:space-y-8 lg:order-first lg:col-start-1 lg:col-span-6 h-full flex flex-col justify-center col-span-12 "> <h2 class="text-lg font-semibold lg:text-1xl"> Service documentation </h2> <div class=" text-base md:text-tiny lg:text-md"> <div class="prose max-w-none font-normal md:text-md text-tiny mb-[1em] last:mb-0 prose-h1:font-semibold prose-h1:text-inherit prose-h1:text-lg md:prose-h1:text-xl prose-h1:mb-[1em] prose-h2:font-semibold prose-h2:text-inherit prose-h2:text-ml md:prose-h2:text-lg prose-h2:mb-[1em] prose-h3:font-semibold prose-h4:text-inherit prose-h3:text-tiny md:prose-h3:text-md prose-h3:mb-[1em] prose-h4:font-semibold prose-h3:text-inherit prose-h4:text-sm md:prose-h4:text-base prose-h4:mb-[1em] prose-h5:font-semibold prose-h5:text-inherit prose-h5:text-sm md:prose-h5:text-base prose-h5:mb-[1em] prose-h6:font-semibold prose-h6:text-inherit prose-h6:text-sm md:prose-h6:text-base prose-h6:mb-[1em] "> <p>Find the documentation you need including service manuals, procedures, parts catalogs, bulletins, and more.</p> </div> </div> <div> <a class=" text-sm md:text-base bg-white diagonal-btn-light border-teal text-teal border px-4 py-2 inline-block w-auto uppercase" target="1" href="https://agilityfs.freshdesk.com/support/home"> Search documents <span class="text-aquagreen ml-2 arrow lg:ml-8">→</span> </a> </div> </div> </div> </div> </article> </section> <section class="block block--text mt-14 md:mt-20"> <div class=" "> <div class="px-4 md:px-8 lg:px-16 max-w-screen-l mx-auto grid gap-5 grid-cols-12 md:gap-8 "> <h3 class=" text-lg font-semibold md:text-[2rem] md:leading-[1.2em] lg:text-xl text-teal col-span-12 text-center md:col-start-2 md:col-span-10 l:col-start-3 l:col-span-8"> Product warranty and returns </h3> <div class="text-teal col-span-12 text-center md:col-start-2 md:col-span-10 l:col-start-3 l:col-span-8"> <div class="prose max-w-none font-normal md:text-md text-tiny mb-[1em] last:mb-0 prose-h1:font-semibold prose-h1:text-inherit prose-h1:text-lg md:prose-h1:text-xl prose-h1:mb-[1em] prose-h2:font-semibold prose-h2:text-inherit prose-h2:text-ml md:prose-h2:text-lg prose-h2:mb-[1em] prose-h3:font-semibold prose-h4:text-inherit prose-h3:text-tiny md:prose-h3:text-md prose-h3:mb-[1em] prose-h4:font-semibold prose-h3:text-inherit prose-h4:text-sm md:prose-h4:text-base prose-h4:mb-[1em] prose-h5:font-semibold prose-h5:text-inherit prose-h5:text-sm md:prose-h5:text-base prose-h5:mb-[1em] prose-h6:font-semibold prose-h6:text-inherit prose-h6:text-sm md:prose-h6:text-base prose-h6:mb-[1em] "> <p>If you are requesting to return product to Hexagon Agility, complete the below Return Materials Authorization (RMA) form. Please include your shipping instructions prior to shipping any product to Hexagon Agility. No shipment will be accepted without an RMA number assigned.</p> </div> </div> </div> </div> </section> <section class="block block--downloadables mt-14 md:mt-20"> <div class="mt-14 md:mt-20 px-4 md:px-8 lg:px-16 max-w-screen-l mx-auto "> <div class=" pb-2 md:pb-4"> <div class="flex justify-between text-teal"> <h2 class=" text-ml font-semibold lg:text-lg lg:leading-tight"> Downloads </h2> </div> </div> <div class="grid w-full grid-cols-12 gap-x-5 md:gap-x-8"> <article class=" text-xs lg:text-sm tracking-wide grid grid-cols-12 col-span-12 gap-x-5 md:gap-x-8"> <div class="col-span-12 border-t border-turquoise"></div> <div class="col-span-12 md:col-span-4"> <h3 class=" text-xs lg:text-sm tracking-wide font-semibold pt-3 pb-0 md:py-3 text-teal"> Product warranty </h3> </div> <div class="col-span-12 md:col-span-8 md:col-start-5 lg:col-start-7 lg:col-span-6 text-teal"> <a download href="https://s3.eu-central-1.amazonaws.com/hexagonassets/Hexagon-Customer-TCs-Clean-Solutions-December-2023-Final.pdf" target="https://s3.eu-central-1.amazonaws.com/hexagonassets/Hexagon-Customer-TCs-Clean-Solutions-December-2023-Final.pdf" class="downloadable group cursor-pointer flex py-3"> <div class="justify-between w-5/6 md:flex md:w-4/6"> <p class="lg:w-4/5 downloadableLanguage group-hover:underline"> MS 0065 Standard Terms and Conditions Warranty </p> <p class="lg:w-1/5 group-hover:underline"> 189 KB </p> </div> <div class="flex items-center justify-end w-1/6 md:items-start md:w-2/6"> <p class="pr-2 uppercase md:px-8 group-hover:underline"> pdf </p> <p class="uppercase text-teal"> ↓ </p> </div> </a> </div> </article> <article class=" text-xs lg:text-sm tracking-wide grid grid-cols-12 col-span-12 gap-x-5 md:gap-x-8"> <div class="col-span-12 border-t border-turquoise"></div> <div class="col-span-12 md:col-span-4"> <h3 class=" text-xs lg:text-sm tracking-wide font-semibold pt-3 pb-0 md:py-3 text-teal"> Return policy and RMA form </h3> </div> <div class="col-span-12 md:col-span-8 md:col-start-5 lg:col-start-7 lg:col-span-6 text-teal"> <a download href="https://s3.eu-central-1.amazonaws.com/hexagonassets/FT.0337-Rev.-4.0-Hexagon-Agility-FleetCare-Return-Policy-RMA-Form.pdf" target="https://s3.eu-central-1.amazonaws.com/hexagonassets/FT.0337-Rev.-4.0-Hexagon-Agility-FleetCare-Return-Policy-RMA-Form.pdf" class="downloadable group cursor-pointer flex py-3"> <div class="justify-between w-5/6 md:flex md:w-4/6"> <p class="lg:w-4/5 downloadableLanguage group-hover:underline"> FT 0337 </p> <p class="lg:w-1/5 group-hover:underline"> 173 KB </p> </div> <div class="flex items-center justify-end w-1/6 md:items-start md:w-2/6"> <p class="pr-2 uppercase md:px-8 group-hover:underline"> pdf </p> <p class="uppercase text-teal"> ↓ </p> </div> </a> </div> </article> </div> </div> </section> <section class="block block--textImage mb-14 md:mb-20 mt-14 md:mt-20"> <div class="mt-14 md:mt-20 px-4 md:px-8 lg:px-16 max-w-screen-l mx-auto"> <div class=""> <div class="grid gap-5 grid-cols-12 md:gap-8 bg-white text-teal items-center"> <div class="lg:order-first lg:col-start-1 h-full col-span-12 lg:col-span-6"> <div class="h-96 relative w-full overflow-hidden"> <div data-objectfit class=" h-full relative"> <figure data-image class="block h-full"> <div class=" relative z-0 overflow-hidden bg-center bg-no-repeat bg-cover h-full" style="padding-bottom:0%; background-image:url(data:image/webp;base64,UklGRioAAABXRUJQVlA4IB4AAABQAQCdASoCAAEAAUAmJZQABAAAAP7aJv6tJpEgAAA=);"> <img class="absolute z-0 top-0 left-0 lazyload bg-white text-teal object-cover h-full w-full" style="object-position:50% 50%;-o-object-position:0.5% 0.5%;" data-src="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_728c3afc696fda95302a20f586ab2b68.webp" data-sizes="auto" data-srcset="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_35f0071b70d905176848e58d976ecd2b.webp 400w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_56f4e4aa16a36244d062fb50ae55739c.webp 800w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_a783eaa260c37b5eb2333331c1f2206e.webp 1200w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_f103d4c87cb21a1f92026803708f7a6c.webp 1600w, https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_728c3afc696fda95302a20f586ab2b68.webp 2000w" alt=""/> <noscript> <img class="absolute top-0 left-0 z-10 w-100" src="https://s3.eu-central-1.amazonaws.com/hexagonassets/transforms/agilityassets/186561/2023-06-14_16-57-06_56f4e4aa16a36244d062fb50ae55739c.webp" alt=""/> </noscript> </div> 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