Service Catalogue : University IT : The University of Western Australia

<!DOCTYPE html> <html id="core-rebrand" lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="language" content="en" /> <meta name="matrix-page-asset" content="2633943" /> <meta name="matrix-site-asset" content="2617376" /> <meta name="feedback-email" content="IT-servicedesk@uwa.edu.au" />  <meta name="uwamenu.remotesitemapurl" content="https://www.it.uwa.edu.au/" /> <meta name="uwamenu.searchdomain" content="https://www.it.uwa.edu.au" /> <meta name="google.analytics.id" content="" /> <meta name="google.tagmanager.id" content="GTM-N397MQR" />  <meta id="responsive-viewport" name="viewport" content="width=device-width, target-densitydpi=medium-dpi, initial-scale=1.0, maximum-scale=2.0" />   <script type="text/javascript" src="//static.weboffice.uwa.edu.au/visualid/lib/jquery/jquery-1.11.latest.js"></script> <script id="uwacore-rebrand-script" type="text/javascript" src="//static.weboffice.uwa.edu.au/visualid/core-rebrand/js/uwacore.js?refresh=50_328"></script> <link id="uwacore-rebrand-style" rel="stylesheet" type="text/css" href="//static.weboffice.uwa.edu.au/visualid/core-rebrand/css/uwacore.css?refresh=49_328" /> <link rel="stylesheet" type="text/css" href="//static.weboffice.uwa.edu.au/visualid/lib/font-awesome/font-awesome.4.latest.css?r4" /> <link rel="stylesheet" type="text/css" href="//static.weboffice.uwa.edu.au/visualid/core-rebrand/css/megamenu.css?r7" /> <script async type="text/javascript" src="//static.weboffice.uwa.edu.au/visualid/core-rebrand/js/megamenu.js?r9"></script> <meta name="google-site-verification" content="Lxo0TTbWrLWwWDYgdNJ6_Hi8w1LB0T2r20erqMtwLYI" />   <title>Service Catalogue : University IT : The University of Western Australia</title>    <meta name="DC.Title" content="Service Catalogue" /> <meta name="DC.Creator" content="The University of Western Australia," /> <meta name="DC.Publisher" content="The University of Western Australia," /> <meta name="DC.Date.Created" content="2014-11-07" /> <meta name="DC.Date.Valid" content="2017-07-06" /> <meta name="DC.Date.Modified" content="2021-11-04" /> <meta name="DC.Rights" content="Copyright 2008, The University of Western Australia" /> <meta name="DC.Format" content="text/html" /> <meta name="DC.Language" content="en" /> <meta name="DC.Identifier" content="https://www.it.uwa.edu.au/service-catalogue" /> <meta name="GENERATOR" content="MySource Matrix" />  <meta name="DC.Subject" content="Service Catalogue, bits, is, its, a-z" /> <meta name="DC.Description" content="BI&TS Service Catalogue" /> <meta name="AGLS.Function" content="" /> <meta name="DC-Ed.Audience" content="Staff - Current Staff; Staff - Academics; Staff - Professional; Staff - New Staff" />  <meta name="device_responsive_layout" content="" />   <meta name="Includes CSS Devices" content="" /> <meta name="Includes CSS Layouts" content="" />  <meta name="Includes JS Devices" content="jquery-1-11-0; jquery-ui-1-10-4-custom; panel-box" />   <meta name="BusinessArea" content="ithelp-is@uwa.edu.au" /> <meta name="SiteNotation" content="bits" /> <meta property="og:image" content="https://static.weboffice.uwa.edu.au/visualid/core-rebrand/img/uwacrest/uwacrest-blue.png" /> <meta property="article:published_time" content="2017-07-06T13:06:16+08:00" /> <meta property="article:modified_time" content="2021-11-04T14:39:41+08:00 " />  </head> <body class="pagetype-inside core-corp style-version-two convert-legacy preserve-rightcol ">  <h2 id="sitehomelink"><a href="https://www.it.uwa.edu.au">University IT</a></h2> <h1 id="pagetitle">Service Catalogue</h1> <a id="top"></a> <div id="centrecontainer" role="main"> <div class="contentwrapper"> <div class="content">  <div id="new_div_3656064"> <p>On this page, you'll find a summary of services that University IT offer to staff, students and visitors, including affiliates and partner organisations.</p><p>Some services are available to the entire University, while others are limited to eligible users.</p><p>If you require support, please contact the <a href="https://www.it.uwa.edu.au/it-help/local-support">IT Service Desk</a>. </p>  </div> <div id="new_div_2618293"> <p> <div class="search-filter-device" data-target-id="filter-target"> <form class="custom"> <div class="winged-block background-sky"> <h3 class="no-index input-combo">Search IT Service Catalogue</h3> </li> <ul class="grid input-combo"> <li class="grid-8"> <input type="text" class="filter-keywords" name="searchtext" value="" placeholder="Enter keywords"> <button type="reset">Clear</button> </li> <li class="grid-4"> <button type="submit" class="submit">Search</button> </li> </ul> </div> <div class="filters "> <h4>Available to</h4> <ul class="filter-tags inline no-bullet" data-field="available-to" data-match="single"> </ul> </div> </form> </div> <div id="new_div_3655905">  <ul id="filter-target" class="no-bullet search-filter-results not-links"> <li> <h4>Access Management</h4> <p>The Access Management service provides staff, students and registered visitors with a single user ID and password for access to a range of UWA online services, including resources offered by schools and faculties. An account is automatically created in the UWA Access Management System (IAM) for all UWA staff, students and registered visitors.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Assessment Systems and Learning Analytics</h4> <p>Support for assessing learning outcomes and learning analytics.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Audio Visual Services</h4> <p>Audio, wired or wireless video projection, interactive whiteboard and microphone system capability. New installation request, repair, troubleshooting and maintenance. Includes consultation with AV for advice and installation.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Auxiliary Systems</h4> <p>Support for auxiliary or ancillary campus systems, activities, and operations.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Business Analysis</h4> <p>Normally delivered as part of an approved IT project, alongside a project manager accountable for project delivery. This service can be requested independently if a Business Unit requires Business Analysis services in a project, or operational (non-project) capacity.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Business Capability and Process Automation Systems</h4> <p>Administration and maintenance of technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes platforms for IT service management, ticket management, operations, business, sales and marketing management, document and signature management services, customer relationship management, job scheduling, and workflow management.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Business Capability Consultation</h4> <p>Consultation regarding practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management and ticket management, including workflow management.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Business Intelligence and Analytics Data Platform</h4> <p>Provision of data via the corporate Data Lake and Data Warehouse, as well as administration and data governance of Business Intelligence and Analytics tools.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Campus Management Systems</h4> <p>Support of room and facility systems, including event management, mapping, building security, safety and risk management, dining systems, point of sale and parking systems.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Consultation and Advisory</h4> <p>Proactive cybersecurity advice and assessment can be requested for University staff and students.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Governance, Risk and Compliance</h4> <p>Offerings relating to institutional security policy requirements, risk management, and control compliance activities. Includes support for audit processes.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Incident Response and Investigation</h4> <p>Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Operations and Maintenance</h4> <p>Guidance and approval for implementation, maintenance, and ongoing improvement of tools/services used in the protection from malicious software for UWA devices and infrastructure, including ransomware. Also includes protection from malevolent links and exploits sent to your UWA email address, including intellectual theft.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Solutions and Engineering</h4> <p>Manage the lifecycle of cybersecurity products by maintaining cyber control use-cases, enhancements, availability and coverage. Ensuring appropriate cyber solutions are effective to protect university intellectual property.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Cybersecurity Training and Awareness</h4> <p>Training and education activities to raise awareness of cyber security risks, personal responsibilities, policies, and good practices.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Desktop Phone Support</h4> <p>Services associated with desktop phones.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Device Support</h4> <p>Customer hardware and software troubleshooting support. Includes UWA managed device maintenance and software installation, as well as limited support for software installation and access of University systems on personal devices.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>E-Portfolio Management</h4> <p>Creating and managing e-portfolios, including the consumption or use of e-textbooks and other online self-curation.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Email and Calendaring</h4> <p>Services associated with e-mail, calendaring, contacts, broadcast mail, and messaging.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Enterprise Application Enhancements</h4> <p>Collects, prioritises and selects enhancements to be implemented on enterprise applications.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Financial and Procurement Systems</h4> <p>Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Human Resource Systems</h4> <p>Administration and management of core human resource systems, including recruiting, position management, performance review, and time and attendance. Also includes payroll and benefits administration systems.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>IT Architecture</h4> <p>Makes recommendations on all matters relating to technical strategy, frameworks, standards and policies for the provisioning and support of IT services, in line with strategic planning. Includes consultation, as well as assistance with both IT architectural design and development.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>IT Business Change Communications</h4> <p>Development and delivery of IT communications related to delivery of IT services. These activities aim to provide relevant stakeholder groups with knowledge and the ability to engage with changes, including system changes and service offerings, which can range from service outages (planned or unplanned) through to the launch of complex projects. The goal of these activities is to provide users with an awareness around upcoming changes that will affect services that the University offers, and how to make the most of those changes.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>IT Governance and Risk Management</h4> <p>This service seeks to provide advice, guidance and assistance with capital project delivery governance and reporting capabilities that ensures project quality and compliance with standards and specifications.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>IT Hardware Management</h4> <p>Lifecycle management of IT hardware for use by end users, available to UWA business units with a valid project grant, including mobile devices. This includes procurement, deployment, and retirement of assets.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>IT Knowledge Management</h4> <p>IT Knowledge Management provides the reader with easy steps to resolve technical queries and issues, and ensures it is always relevant and up to date.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Learning Management</h4> <p>Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students. Support for learning systems, including management or online learning tools and services for recording, storing, editing, and publishing course lectures.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Lecture Capture Systems</h4> <p>Recording, storing, editing, and publishing lectures.</p> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Library Systems</h4> <p>Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalogue, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Mobile Plan Management</h4> <p>Management of UWA owned mobiles plans, including activation of international roaming. Support is independent of device support (phones, tablets).</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Network and Connectivity Management</h4> <p>Provisioning of access on campus to University networks for education and research, ensuring security and appropriate authentication. Includes Wifi wireless network services on campus for internet access for staff, students, and visitors, as well as virtual Private Network (VPN), providing UWA internal system access from elsewhere on the Internet via a secure connection, allowing remote work.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Personal Data Storage</h4> <p>Web based storage to share documents between your desktop and mobile devices, sync files and collaborate with others.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Polling and Surveys</h4> <p>Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Portfolio and Project Management</h4> <p>Management and implementation of technology initiatives - IT projects, programmes, and other work undertaken in alignment with the University's strategic objectives. Includes project management to ensure outcomes are fit for their intended purpose with appropriate levels of transparency, accountability and project governance.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Printing and Scanning</h4> <p>Support for printing from any UWA computer (or personal device using Web Print) for collection from one of the many fleet managed printers available on campus. Includes scanning and copying from fleet printers.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Professional Collaboration (Teams)</h4> <p>Technology-enhanced communication, coordination, and collaborative services that facilitate the creation, sharing, and exchange of information and ideas within communities of interest. Includes services associated with digital telephony, including voice services, teleconferencing, etc.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Research Computing</h4> <p>The Research Computing service provides access to a range of flexible high performance computing solutions and resources, that support research and teaching activities that utilise a range of specialist applications and/or storage and processing of large amounts of data.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Research Data Storage</h4> <p>Institutional Research Data Store (IRDS), designed for working with large datasets, meeting University requirements for confidentiality, integrity, availability, security and ownership of data.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Research Systems</h4> <p>Systems and technologies in support of academic research including grants, publications and ethics.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Server and Data Centre Management</h4> <p>This service provides support for the physical and virtual hosting of University IT infrastructure in a secure and managed environment. The service also provides provisioning, maintenance and support of the Servers and Server operating systems, as well as the virtual servers. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups. Does not includes application, middleware etc. support.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Software Distribution</h4> <p>Provision of common licensed software for self-installation by users on UWA managed devices via a managed platform.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Software Management</h4> <p>Includes provision, procurement, licensing, negotiation, packaging and distribution of software to UWA managed devices. Subject to licensing agreements. Software offered by Uni IT is included in this service.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Student Information Systems</h4> <p>Admissions, enrolment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.</p> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> <li> <h4>Teaching Compute Services</h4> <p>UWA provides a number of computer labs for teaching use that are equipped with Uni IT managed computers, software and additional equipment. These centralised teaching spaces provide core and class-specific software to all students, academic staff and designated users with an active University account. This service also includes shared mobile devices used for teaching purposes. Teaching environments include both physical labs and virtual learning environments.</p> <ul class="links"> <li><a href="https://uwa.service-now.com/sp">Service Portal</a></li> <li><a href="https://uniwa.sharepoint.com/sites/staffintranet">Service Directory</a></li> </ul> <dl class="inline tags"><dt>Available to</dt> <dd>Authenticated Users</dd> </dl> </li> </ul> </div> </p> </div>  </div> </div> </div> <div id="uwacore-data"> <div id="uwacore-footer-extras"> <ul> <li><a href="https://twitter.com/uwabits" title="University IT on Twitter"><i class="fa fa-twitter"></i></a></li>  </ul> </div> <ol id="uwacore-breadcrumbs"> <li><a href="https://www.uwa.edu.au">UWA Home</a></li> <li><a href="https://www.it.uwa.edu.au">University IT</a></li> <li class="current">Service Catalogue</li> </ol> <div id="uwacore-footer-pageinfo"> <dl class="columns-small"> <dt>Updated</dt> <dd>Thursday, 4 November, 2021 2:39 PM (this date excludes nested assets)</dd> <dt>Feedback</dt> <dd><a href="/cdn-cgi/l/email-protection#541d0079273126223d37313031273f142123357a3130217a3521"><span class="__cf_email__" data-cfemail="e9a0bdc49a8c9b9f808a8c8d8c9a82a99c9e88c78c8d9cc7889c">[email protected]</span></a></a> </dd> <dt>Content ID</dt> <dd>Mysource Matrix #2633943</dd> </dl> </div> <div id="uwamenu-navigation" role="navigation"> <ul> <li><a class='pageon' href="https://www.it.uwa.edu.au/service-catalogue">Service Catalogue</a> </li> <li><a href="https://www.it.uwa.edu.au/it-help">IT Help</a> </li> <li><a href="https://www.it.uwa.edu.au/contact-bits">Contact us</a> </li> </ul> </div> </div>  <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body> </html>

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Service Catalogue : University IT : The University of Western Australia