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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Performance Dashboard</title><meta name="next-head-count" content="3"/><meta property="csp-nonce" content="mYt1UbFJXArKIgDToI2thphhkc1xsFea"/><link rel="shortcut icon" sizes="any" href="favicon.ico"/><meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1"/><meta name="robots" content="noindex"/><script async="" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" type="text/javascript" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=VA" id="_fed_an_ua_tag"></script><script nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea"> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WFJWBD'); </script><link data-next-font="size-adjust" rel="preconnect" href="/" crossorigin="anonymous"/><link nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" rel="preload" href="./_next/static/css/97cffbcc43a4d78a.css" as="style" crossorigin=""/><link nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" rel="stylesheet" href="./_next/static/css/97cffbcc43a4d78a.css" crossorigin="" data-n-g=""/><link nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" rel="preload" href="./_next/static/css/97f71708efafba2d.css" as="style" crossorigin=""/><link nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" rel="stylesheet" href="./_next/static/css/97f71708efafba2d.css" crossorigin="" data-n-p=""/><noscript data-n-css="mYt1UbFJXArKIgDToI2thphhkc1xsFea"></noscript><script defer="" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" crossorigin="" nomodule="" src="./_next/static/chunks/polyfills-c67a75d1b6f99dc8.js"></script><script src="./_next/static/chunks/webpack-e68ad5501c5d1216.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/framework-1594f84e519182f7.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/main-5702e36c81edb5a1.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/pages/_app-8ea976ba2e6da95d.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/75fc9c18-a9bb1af2c008e969.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/4a3ea9cd-cf3c9e608de0eb0b.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/chunks/pages/index-c1a92297d8d201a1.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/xZTcBpoi5TZol_PcVSV1u/_buildManifest.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script><script src="./_next/static/xZTcBpoi5TZol_PcVSV1u/_ssgManifest.js" nonce="mYt1UbFJXArKIgDToI2thphhkc1xsFea" defer="" crossorigin=""></script></head><body><div id="__next"><a class="SkipToContent_skipToContent__loWMX" href="#content">Skip to content</a><div id="header-container"><va-header-minimal header="Performance Dashboard"></va-header-minimal></div><main id="content"><div class="vads-l-grid-container large-screen:vads-u-padding-x--0 vads-u-padding-y--4"><span id="fauxHeading">Performance dashboard</span><span class="LastUpdatedDate_lastUpdatedDate__Bm2b6">Last updated <time>October 31, 2024</time></span><section id="AtAGlance_atAGlance__5LnqD" class="vads-u-margin-top--2 vads-u-padding-y--2"><div class="vads-l-row"><div class="vads-l-col"><h2 class="vads-u-font-family--serif">VA.gov at a glance</h2></div></div><va-additional-info trigger="VA.gov at a glance definitions"><div><p><span class="vads-u-font-weight--bold">Signed in users:</span> The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.</p><p><span class="vads-u-font-weight--bold">User satisfaction:</span> An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.</p><p><span class="vads-u-font-weight--bold">Successful transactions:</span> The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.</p></div></va-additional-info><div class="vads-l-row vads-u-padding-top--2"><div class="vads-l-col--12 medium-screen:vads-l-col--3"><div class="AtAGlance_buttonList__ZFqcd vads-l-row usa-sidenav-list" role="tablist" aria-label="Select a dataset"><button role="tab" aria-controls="usersChart" aria-selected="true" id="chart-nav-users" class="chart-nav AtAGlance_chartButton___Tmht AtAGlance_usaCurrent__phXnO"><h3 class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">Signed in users</h3><span class="vads-u-font-weight--bold vads-u-font-family--serif vads-u-font-size--md small-screen:vads-u-font-size--lg">18,871,307</span><div class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">Last 12 months</div></button><button role="tab" aria-controls="csatChart" aria-selected="false" id="chart-nav-csat" class="chart-nav AtAGlance_chartButton___Tmht "><h3 class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">User satisfaction</h3><span class="vads-u-font-weight--bold vads-u-font-family--serif vads-u-font-size--md small-screen:vads-u-font-size--lg">56.1%</span><div class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">Last month</div></button><button role="tab" aria-controls="transactionsChart" aria-selected="false" id="chart-nav-transactions" class="chart-nav AtAGlance_chartButton___Tmht "><h3 class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">Successful transactions</h3><span class="vads-u-font-weight--bold vads-u-font-family--serif vads-u-font-size--md small-screen:vads-u-font-size--lg">52,242,653</span><div class="vads-u-font-family--sans vads-u-margin-y--0 vads-u-font-size--sm">Last 12 months</div></button></div></div><div class="vads-l-col--12 medium-screen:vads-l-col--9"><div class="chart" id="users"><canvas id="usersChart" role="img" aria-labelledby="usersChart" aria-label="Signed in users from November 2023 to October 2024 is up 0.48 million, from 1.36 to 1.84 million"></canvas></div><div class="chart" id="csat"><canvas id="csatChart" role="img" aria-labelledby="csatChart" aria-label="User satisfaction from November 2023 to October 2024 is up 1.8 percent, from 54.3 to 56.1 percent" hidden=""></canvas></div><div class="chart" id="transactions"><canvas id="transactionsChart" role="img" aria-labelledby="transactionsChart" aria-label="Successful transactions from November 2023 to October 2024 is up 0.67 million, from 3.98 to 4.65 million" hidden=""></canvas></div></div></div></section><div class="va-h-ruled--stars"></div><section class="vads-u-margin-top--2"><div class="vads-l-row"><div class="vads-l-col"><h2 class="vads-u-font-family--seri vads-u-margin-bottom--0">Explore VA.gov tools used by Veterans in October 2024</h2><p>Dive into the benefit types (e.g., health care, disability, etc.) offered on VA.gov for details about transactions Veterans access and complete.</p></div></div></section><va-accordion id="accordion1"><va-accordion-item header="Burials & memorials" id="first" subheader="See which burial & memorial tools Veterans are accessing on VA.gov"><section class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Burials & memorials engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">101,202</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>16%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.</p></va-additional-info><span class="ActivityDetail_figure__r70xE" data-testid="totalSuccessfulTransactions">2,546</span><span data-testid="transactionsTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>29%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="User satisfaction"><p><strong>User satisfaction:</strong> An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">65.0%</span><span data-testid="csatTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>6%</span> compared to October 2023</span></div></div><h3 class="ActivityDetail_activityDetailh3__CZSlM">Burials & memorials usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Apply for pre-need eligibility determination</td><td class="ActivityDetail_activityTd__0rORa">1,544<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>24%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Apply for burial benefits</td><td class="ActivityDetail_activityTd__0rORa">1,002<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>34%</span></td></tr></tbody></table></section></va-accordion-item><va-accordion-item header="Disability" id="first" subheader="See which disability tools Veterans are accessing on VA.gov"><section class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Disability engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">1,101,082</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>4%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.</p></va-additional-info><span class="ActivityDetail_figure__r70xE" data-testid="totalSuccessfulTransactions">3,969,435</span><span data-testid="transactionsTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>8%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="User satisfaction"><p><strong>User satisfaction:</strong> An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">60.9%</span><span data-testid="csatTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>9%</span> compared to October 2023</span></div></div><h3 class="ActivityDetail_activityDetailh3__CZSlM">Disability usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Check VA claim or appeal status</td><td class="ActivityDetail_activityTd__0rORa">3,924,590<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>8%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">File for disability compensation</td><td class="ActivityDetail_activityTd__0rORa">43,535<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>2%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Authorize the release of non-VA medical information to VA</td><td class="ActivityDetail_activityTd__0rORa">1,310<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>13%</span></td></tr></tbody></table></section></va-accordion-item><va-accordion-item header="Education" id="first" subheader="See which education tools Veterans are accessing on VA.gov"><section class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Education engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">548,100</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>9%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.</p></va-additional-info><span class="ActivityDetail_figure__r70xE" data-testid="totalSuccessfulTransactions">180,415</span><span data-testid="transactionsTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>39%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="User satisfaction"><p><strong>User satisfaction:</strong> An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">56.0%</span><span data-testid="csatTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>12%</span> compared to October 2023</span></div></div><h3 class="ActivityDetail_activityDetailh3__CZSlM">Education usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Apply for education benefits</td><td class="ActivityDetail_activityTd__0rORa">5,447<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>27%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Apply to use transferred education benefits</td><td class="ActivityDetail_activityTd__0rORa">2,094<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>451%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Manage education benefits</td><td class="ActivityDetail_activityTd__0rORa">7,221<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>30%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Apply for VET TEC</td><td class="ActivityDetail_activityTd__0rORa">1<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>100%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Apply for education benefits as an eligible dependent</td><td class="ActivityDetail_activityTd__0rORa">7,676<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>16%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">GI Bill庐 School Feedback Tool</td><td class="ActivityDetail_activityTd__0rORa">65<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>47%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Check Post 9/11 GI Bill benefits</td><td class="ActivityDetail_activityTd__0rORa">157,911<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>59%</span></td></tr></tbody></table></section></va-accordion-item><va-accordion-item header="Health care" id="first" subheader="See which health care tools Veterans are accessing on VA.gov"><section class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Health care engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">1,444,536</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>23%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.</p></va-additional-info><span class="ActivityDetail_figure__r70xE" data-testid="totalSuccessfulTransactions">61,322</span><span data-testid="transactionsTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>1%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="User satisfaction"><p><strong>User satisfaction:</strong> An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">71.3%</span><span data-testid="csatTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_upward" size="3" srtext="Up"></va-icon>3%</span> compared to October 2023</span></div></div><h3 class="ActivityDetail_activityDetailh3__CZSlM">Health care usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Apply for health care 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class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Pension & fiduciary engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">114,084</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>21%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> The total count of user actions such as 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class="ActivityDetail_activityDetailh3__CZSlM">Pension & fiduciary usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Apply for Veterans Pension benefits</td><td class="ActivityDetail_activityTd__0rORa">599<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>10%</span></td></tr></tbody></table></section></va-accordion-item><va-accordion-item header="Profile & records" id="first" subheader="See which profile & record tools Veterans are accessing on VA.gov"><section class="ActivityDetail_activityDetail__28wEJ"><h3 class="ActivityDetail_activityDetailh3__CZSlM">Profile & records engagement in October 2024</h3><div class="vads-l-row ActivityDetail_highlights__jO4lt"><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total users"><p><strong>Total users:</strong> The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.</p></va-additional-info><span class="ActivityDetail_figure__r70xE">778,739</span><span data-testid="usersTrend"><span class="ActivityDetail_trend__ZUTcc"><va-icon icon="remove" size="3" srtext="No change"></va-icon>0%</span> compared to October 2023</span></div><div class="vads-l-col--12 vads-u-padding-x--2p5 vads-u-padding-bottom--1 large-screen:vads-l-col--4"><va-additional-info trigger="Total successful transactions"><p><strong>Transactions:</strong> 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October 2023</span></div></div><h3 class="ActivityDetail_activityDetailh3__CZSlM">Profile & records usage by tool in October 2024</h3><p class="ActivityDetail_activityDetailParagraph__3nB7F">All percentage changes are compared to October 2023</p><table class="vads-u-margin-bottom--0 vads-u-margin-top--2"><thead><tr><th class="ActivityDetail_activityTh__PUoRF">Tool</th><th class="ActivityDetail_activityTh__PUoRF">Transactions</th></tr></thead><tbody><tr><td class="ActivityDetail_activityTd__0rORa">Update contact information & preferences</td><td class="ActivityDetail_activityTd__0rORa">95,723<span class="ActivityDetail_trend__ZUTcc vads-u-margin-left--1 xsmall-screen:vads-u-margin-left--0 xsmall-screen:vads-u-display--block small-screen:vads-u-margin-left--0 small-screen:vads-u-display--inline-block"><va-icon icon="arrow_downward" size="3" srtext="Down"></va-icon>10%</span></td></tr><tr><td class="ActivityDetail_activityTd__0rORa">Update direct deposit information</td><td 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