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We have an entire company of WordPress experts who can help optimize and scale your site.</p> <p><small>Starts at</small><br/> <span class="big">$15,000</span> per year <a class="blue-buttons" href="#self-hosted">Learn more</a></p> </div> </section> <section class="comparison"> <table> <tbody> <tr> <td>Personal introductions to recommended third-party WordPress consultants</td> <td class="green">Access to WordPress experts</td> <td class="green">Access to WordPress experts</td> </tr> <tr> <td>Unlimited VIP Support tickets</td> <td class="green">First Class troubleshooting</td> <td class="green">First Class troubleshooting</td> </tr> <tr> <td>We manage the software and hardware so you don’t have to</td> <td class="green">Stay up to date with no extra work</td> <td class="blue">We’ll let you know when to update!</td> </tr> <tr> <td>Your site running on the WordPress.com grid: over 1,500 servers in three SAS-70 Type II data centers</td> <td class="green">High traffic? No problem.</td> <td class="red">You run your own infrastructure</td> </tr> <tr> <td>Unlimited space and bandwidth</td> <td class="green">As much as you need</td> <td class="red">Depends on your host</td> </tr> <tr> <td>24/7 IT support</td> <td class="green">We keep the servers going</td> <td class="red">You run your own infrastructure</td> </tr> <tr> <td>Content Delivery Network and hourly backups</td> <td class="green">Never lose your content</td> <td class="red">Depends on your host</td> </tr> <tr> <td>Optimization and security feedback on your site’s theme for a faster and more secure site</td> <td class="green">We’ve got your back</td> <td class="blue">Available as an <a href="/web/20130608221831/http://vip.wordpress.com/self-hosted">Add-On</a></td> </tr> <tr class="last-row"> <td>Enterprise-level <a href="https://web.archive.org/web/20130608221831/http://akismet.com/">Akismet</a> spam protection</td> <td class="green">You’re protected!</td> <td class="blue">Available <a href="https://web.archive.org/web/20130608221831/http://akismet.com/" target="_blank">separately</a></td> </tr> </tbody> </table> </section> <section class="web-host-support"> <strong>Web Hosts: Are your customers running WordPress?</strong> Learn more about our <a href="/web/20130608221831/http://vip.wordpress.com/support-for-web-hosts/">VIP Support for Web Hosts</a>.<br/> </section> <div id="jp-post-flair" class="sharedaddy sharedaddy-dark sd-like-enabled sd-sharing-enabled"></div> <div id="banner-bottom"> Ready to become a WordPress.com VIP? <a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/contact/" class="blue-buttons">Apply Now</a> </div> </div> <div id="hosting"> <section class="hero clear-fix"> <div class="hero-left"> <h1 class="section-title">VIP Cloud Hosting</h1> <blockquote><p>When the day comes that I get hundreds of thousands of page views all at once, I want to be ready, and nobody knows more about handling massive amounts of traffic than Automattic does.”</p> <p><cite>Harry McCracken / Editor, Technologizer</cite></p></blockquote> <p>As a WordPress.com VIP, you get all the benefits and features of WordPress’s continuously evolving platform and WordPress.com’s rock-solid infrastructure, without the burden of making sure the site is stable, maintained, and secure — that’s our job.</p> <p>Starting at <span class="big">$3,750/month</span><a class="blue-buttons" href="/web/20130608221831/http://vip.wordpress.com/contact/">Apply Now</a></p> </div> <div class="hero-right"> <div class="hero-right-slider"> <div> <p><a href="https://web.archive.org/web/20130608221831/http://newsfeed.time.com/" target="_blank"><img class="alignnone size-full wp-image-2171" title="Time.com" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,250px&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Fnewsfeed.time.com" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://newsfeed.time.com/" target="_blank">Time.com</a></h1> <p>Breaking news and updates from Time.com. News pictures, video, Twitter trends.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://framework.latimes.com/" target="_blank"><img class="alignnone size-full wp-image-2171" title="LA Times" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,250px&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Fframework.latimes.com" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://framework.latimes.com/" target="_blank">LA Times</a></h1> <p>Capturing the world through photography, video and multimedia.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://techcrunch.com/" target="_blank"><img class="alignnone size-full wp-image-2171" title="TechCrunch.com" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,250px&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Ftechcrunch.com" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://techcrunch.com/" target="_blank">TechCrunch.com</a></h1> <p>TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://blog.turbotax.intuit.com/" target="_blank"><img class="alignnone size-full wp-image-2171" title="screenshot-large_03" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,250px&expire=172800&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Fblog.turbotax.intuit.com" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://blog.turbotax.intuit.com/" target="_blank">Intuit</a></h1> <p>Every customer, whether an individual or small business, is important. That’s why we work with enterprises of all sizes to scale up their sites so every customer always has access to the information they need.</p> </div> </div> </div> </section> <section class="grid clear-fix" id="hosting-features"> <h1 class="section-title">Features</h1> <div> <article id="managed-hosting"> <h1>Software as a Service</h1> <p>With our turnkey VIP infrastructure, you get the WordPress software at its best, leaving you free to create your content, and we’ll take care of all the details: <strong>uptime, maintenance, and support are on us</strong>.</p> </article> <article id="infrastructure"> <h1>Bullet-Proof WordPress</h1> <p>Traffic? Bring it on! We serve <strong>hundreds of millions of pageviews per day</strong> on the WordPress.com grid: <strong>over 1,500 servers in three SSAE16 certified data centers</strong>.</p> </article> <article id="optimization-security"> <h1>Optimization & Security</h1> <p>Our WordPress experts work with your developers to make sure <strong>your site’s code is optimized, secure, and fast</strong>.</p> </article> <article id="unlimited-space-bandwidth"> <h1>Unlimited Traffic, Bandwidth and Storage</h1> <p>Our pricing is flat—quadruple your traffic at no additional cost.</p> </article> <article id="it-support"> <h1>24/7 IT Support</h1> <p>In case of emergency, we get the phone calls at 3am, not you.</p> </article> <article id="cdn-backups"> <h1>CDN and Hourly Backups</h1> <p>Speed and peace-of-mind, built right in.</p> </article> </div> </section> <section class="pricing clear-fix" id="hosting-pricing"> <h1 class="section-title">Pricing</h1> <ul id="one-time-setting"> <li> <h2>One-Time Setup</h2> </li> <li><span class="big">$7,500</span></li> <li>per site; if you’re working with one of our <a href="/web/20130608221831/http://vip.wordpress.com/partners/#partners-agency">Service Partners</a>, <strong>setup fees are only $2500/site</strong>.</li> <li><em>Setup fees include content migration from your existing WordPress sites.</em></li> </ul> <ul id="webhosting"> <li> <h2>Hosting <small>Prices are per month</small></h2> </li> <li> <ul> <li><span class="big">$2,500</span></li> <li>for up to 5 sites; additional sites are $500/month each.</li> </ul> </li> <li class="clear"><em>Monthly fees include hosting on the WordPress.com grid with <strong>unlimited traffic, bandwidth, and storage</strong>.</em></li> </ul> <ul id="vip-support-passes"> <li> <h2>Developer Support <small>Prices are per month per person; a minimum of one seat is required.</small></h2> </li> <li> <ul class="basic"> <li><span class="big">$1,250</span></li> <li><strong>Basic</strong></li> <li>1 business day response time</li> </ul> <ul class="premium"> <li><span class="big">$6,250</span></li> <li><strong>Premium</strong></li> <li>12 hour response time</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> <ul class="platinum"> <li><span class="big">$12,500</span></li> <li><strong>Platinum</strong></li> <li>6 hour response time</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> <ul class="enterprise"> <li><span class="big">$20,850</span></li> <li><strong>Enterprise</strong></li> <li>4 hour response time</li> <li>One escalation ticket w/1-hour response</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> </li> </ul> </section> <section class="grid" id="hosting-add-ons"> <h1 class="section-title">Add-ons</h1> <div class="clear-fix"> <article id="site-security-monitoring"> <h1><a title="Site & Security Monitoring Add-On" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/site-security-monitoring/">Site & Security Monitoring</a></h1> <p>Monitor your WordPress.com VIP sites for unauthorized access, and receive detailed notifications when users log into your WordPress dashboard from an unrecognized device. <a title="Site & Security Monitoring Add-On" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/site-security-monitoring/">Read more</a> »</p> <p><span class="big">$500</span> per month</p> </article> <article id="search-addon"> <h1>Search</h1> <p>Build robust, search-driven web applications using the powerful + flexible elasticsearch software—hosted, managed, and supported by the WordPress.com VIP team.</p> <p><span class="big">$2500</span> setup<br/> <span class="big">$1199</span> per month</p> </article> <article id="liveblog"> <h1><a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/liveblog-add-on/">Liveblog</a></h1> <p>Add instant live blog functionality to your site to handle those events and news stories which need up-to-the-second information delivered to your audience. Turn any post into a live blog with just a click! <a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/liveblog-add-on/">Read more</a> »</p> <p><span class="big">$500</span> per month</p> </article> <article id="content-migration"> <h1>Content Migration</h1> <p>Full service content migration from your existing content management system to WordPress.</p> <p><span class="big">$25,000 – $75,000</span><br/> <em>based on your data structure and current CMS.</em></p> </article> <article id="developer-training"> <h1><a title="WordPress Developer Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-developer-training/">Developer Training</a></h1> <p>Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” <a title="WordPress Developer Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-developer-training/">Read more</a> »</p> <p>Online: <span class="big">$2,500</span> for up to 4 attendees (half day) <em>$625 per additional attendee</em></p> <p>On-site: <span class="big">$30,000</span> for up to 4 attendees (one day) <em>$7500 per additional attendee</em></p> </article> <article id="developer-training"> <h1><a title="WordPress Superuser Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-superuser-training/">Superuser Training</a></h1> <p>We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. <a title="WordPress Superuser Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-superuser-training/">Read more</a> »</p> <p>Online: <span class="big">$2,500</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$15,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em></p> </article> <article id="developer-training"> <h1><a title="WordPress User Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-user-training/">User Training</a></h1> <p>From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. <a title="WordPress User Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-user-training/">Read more</a> »</p> <p>Online: <span class="big">$2,000</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$10,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em></p> </article> <article id="developer-training"> <h1><a title="WordPress Editorial Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-editorial-training/">Editorial Training</a></h1> <p>Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. <a title="WordPress Editorial Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-editorial-training/">Read more</a> »</p> <p>Online: <span class="big">$2,000</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$10,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em></p> </article> </div> </section> <section class="grid clear-fix" id="hosting-faq"> <h1 class="section-title">FAQ</h1> <div> <article> <h1>How do we qualify?</h1> <p>We ask for the following:</p> <ul> <li>That you have a rockstar in-house developer or work with a top consultant (we can recommend a <a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/partners/#partners-agency">partner</a>)</li> <li>A “Powered by WordPress.com VIP” link on your site</li> <li>Standard hooks in your theme for our stats</li> <li>Custom or GPL compatible themes/plugins.</li> <li>Your tags go into and point to our Tags community</li> </ul> <p>We can’t accept everyone who applies, but don’t be shy—if this sounds like a good fit, <a href="/web/20130608221831/http://vip.wordpress.com/contact/">get in touch</a>.</p> </article> <article> <h1>How does it work?</h1> <p>Changes to your themes, plugins, and custom code are all managed using Subversion. Our VIP support team reviews every line of code you commit for feedback on performance optimizations, security, and best practices, and they handle all of your deployments as well.</p> </article> <article> <h1>Can we use plugins?</h1> <p>Yes! You can run most plugins, so long as they don’t modify database tables or manipulate the file system. And if a particular plugin isn’t a good fit, we’ll work with you to find a suitable alternative.</p> <p>We also have dozens of popular plugins from the WordPress community and our <a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/partners/#partners-technology">Featured Partners</a> pre-installed and ready for use.</p> </article> <article> <h1>What’s your uptime?</h1> <p>Pretty great! WordPress.com has 100% uptime most months — see for yourself on <a href="https://web.archive.org/web/20130608221831/http://status.automattic.com/">our status page</a>, or this independently monitored <a href="https://web.archive.org/web/20130608221831/http://stats.pingdom.com/uyosatud75qo/161443">availability report</a>.</p> </article> <article> <h1>Is our custom code required to be licensed under the <a href="https://web.archive.org/web/20130608221831/http://en.wikipedia.org/wiki/GPL" target="_blank">GPL</a>?</h1> <p>No, custom code that you and your team have written from scratch does not require a license; however, we do require any WordPress community themes or plugins that you use on your website to be GPL licensed.</p> </article> <article> <h1>How do we register user accounts?</h1> <p>By default, users registered through VIP-hosted websites are created as WordPress.com users, which means that the millions of users logged in to WordPress.com will also be logged in on your domain, making it easier for them to comment on your site. If you’d like to be able to register your own user profiles or create custom registration fields you’ll need to use a 3rd-party registration service.</p> </article> </div> </section> <div id="jp-post-flair" class="sharedaddy sharedaddy-dark sd-like-enabled sd-sharing-enabled"></div> <div id="banner-bottom"> Ready to become a WordPress.com VIP? <a href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/contact/" class="blue-buttons">Apply Now</a> </div> </div> <div id="self-hosted"> <section class="hero clear-fix"> <div class="hero-left"> <h1 class="section-title">VIP Self-Hosted</h1> <p>As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress. </p> <p>If you’d like our team to support you as you build your own large-scale WordPress, bbPress, or BuddyPress project, VIP Self-Hosted is for you.</p> <p>Starting at <span class="big">$15,000 per year</span><a class="blue-buttons" href="/web/20130608221831/http://vip.wordpress.com/contact/">Apply Now</a></p> </div> <div class="hero-right"> <div class="hero-right-slider"> <div> <p><a href="https://web.archive.org/web/20130608221831/http://www.nytimes.com/blogs" target="_blank"><img class="alignnone size-full wp-image-2171" title="The NY Times" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,174px&expire=172800&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Fnytimes.com%2Fblogs" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://www.nytimes.com/blogs" target="_blank">The NY Times Blogs</a></h1> <p>The award-winning journalism of the NY Times. On WordPress.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://olympic.ca/" target="_blank"><img class="alignnone size-full wp-image-2171" title="Olympic.ca" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,174px&expire=172800&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Folympic.ca" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://olympic.ca/" target="_blank">Olympic.ca</a></h1> <p>Olympic.ca is the official site of the Canadian Olympic team.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://www.emusic.com/" target="_blank"><img class="alignnone size-full wp-image-2171" title="eMusic" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,174px&expire=172800&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Femusic.com" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://www.emusic.com/" target="_blank">eMusic</a></h1> <p>Where independent minds discover and collect music.</p> </div> <div> <p><a href="https://web.archive.org/web/20130608221831/http://news.harvard.edu/gazette" target="_blank"><img class="alignnone size-full wp-image-2171" title="Harvard Gazette" alt="" src="https://web.archive.org/web/20130608221831im_/http://s.wordpress.com/imgpress?w=400&crop=0px,0px,400px,174px&expire=172800&url=http%3A%2F%2Fs.wordpress.com%2Fmshots%2Fv1%2Fhttp%253A%252F%252Fnews.harvard.edu%252Fgazette" width="400" height="174"/></a></p> <h1><a href="https://web.archive.org/web/20130608221831/http://news.harvard.edu/gazette" target="_blank">Harvard Gazette</a></h1> <p>Harvard University News, Faculty Research & Campus Events.</p> </div> </div> </div> </section> <section class="grid clear-fix" id="support-features"> <h1 class="section-title">Features</h1> <div> <article id="web-email-access"> <h1>Unlimited Support</h1> <p>Unlimited tickets and consultation via our support portal.</p> </article> <article id="wordpress-experts"> <h1>Expert Advice</h1> <p>Access to members of the WordPress development team to help you solve problems with your WordPress system.</p> </article> <article id="quick-response-time"> <h1>Fast Response Times</h1> <p>We offer four tiers of support — pick the tier that best fits your business’s needs.</p> </article> </div> </section> <section class="pricing clear-fix" id="support-pricing"> <h1 class="section-title">Pricing <small>Prices are per support seat per year unless otherwise stated.</small></h1> <ul> <li>When you sign up for WordPress.com VIP Self-Hosted, you will designate a support contact who will have access on behalf of your organization.</li> </ul> <ul> <li> <h2>Basic</h2> </li> <li><span class="big">$15,000</span></li> <li>1 business day response time</li> </ul> <ul> <li> <h2>Premium</h2> </li> <li><span class="big">$75,000</span></li> <li>12 hour response time</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> <ul> <li> <h2>Platinum</h2> </li> <li><span class="big">$150,000</span></li> <li>6 hour response time</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> <ul> <li> <h2>Enterprise</h2> </li> <li><span class="big">$250,000</span></li> <li>4 hour response time</li> <li>Also includes 6 escalation tickets with 1-hour response time</li> <li>Priority Support</li> <li>Dedicated Account Manager</li> </ul> <ul> <li> <h2>One-Time</h2> </li> <li><span class="big">$5,000</span></li> <li>1 business day response time</li> <li>Support for one incident for up to 15 business days</li> </ul> </section> <section class="grid clear-fix" id="support-add-ons"> <h1 class="section-title">Add-ons</h1> <div> <article id="content-migration"> <h1>Content Migration</h1> <p>Full service content migration from your existing content management system to WordPress.</p> <p><span class="big">$25,000 – $75,000</span><br/> <em>based on your current data structure and CMS</em></p> </article> <article id="site-review"> <h1>Site Review</h1> <p>High-level review of your WordPress installation with a focus on diagnosing pain points and making recommendations on how to resolve them.</p> <p><span class="big">$55,000</span> per site</p> </article> <article id="scalability"> <h1>Scalability</h1> <p>Infrastructure setup assistance and best practice advice around server configuration, caching, and load balancing as it relates to running WordPress, including two on-site days.</p> <p><span class="big">$75,000</span> per year</p> </article> <article id="developer-training"> <h1><a title="WordPress Developer Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-developer-training/">Developer Training</a></h1> <p>Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” <a title="WordPress Developer Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-developer-training/">Read more</a> »</p> <p>Online: <span class="big">$2,500</span> for up to 4 attendees (half day) <em>$625 per additional attendee</em></p> <p>On-site: <span class="big">$30,000</span> for up to 4 attendees (one day) <em>$7500 per additional attendee</em><br/> </article> <article id="developer-training"> <h1><a title="WordPress Superuser Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-superuser-training/">Superuser Training</a></h1> <p>We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. <a title="WordPress Superuser Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-superuser-training/">Read more</a> »</p> <p>Online: <span class="big">$2,500</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$15,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em><br/> </article> <article id="developer-training"> <h1><a title="WordPress User Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-user-training/">User Training</a></h1> <p>From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. <a title="WordPress User Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-user-training/">Read more</a> »</p> <p>Online: <span class="big">$2,000</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$10,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em></p> </article> <article id="developer-training"> <h1><a title="WordPress Editorial Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-editorial-training/">Editorial Training</a></h1> <p>Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. <a title="WordPress Editorial Training" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/wordpress-editorial-training/">Read more</a> »</p> <p>Online: <span class="big">$2,000</span> for up to 4 attendees (half day) <em>$500 per additional attendee</em></p> <p>On-site: <span class="big">$10,000</span> for up to 4 attendees (one day) <em>$2500 per additional attendee</em></p> </article> <article id="upgrades"> <h1>Upgrades</h1> <p>WordPress point release upgrade testing and certification.</p> <p><span class="big">$15,000</span> per upgrade</p> </article> <article id="plugin-reviews"> <h1>Plugin Reviews</h1> <p>Plugin code review and certification for best practices, security, and performance.</p> <p><span class="big">$5,000</span> per plugin</p> </article> <article id="theme-review"> <h1>Theme Reviews</h1> <p>Theme code review and certification for best practices, security, and performance.</p> <p><span class="big">$25,000</span> per theme</p> </article> <article id="in-depth-security-review"> <h1>In-depth Security Review</h1> <p>In depth security review plus quarterly verifications of your entire WordPress site.</p> <p><span class="big">$75,000</span> per site</p> </article> <article id="site-security-monitoring"> <h1><a title="Site & Security Monitoring Add-On" href="https://web.archive.org/web/20130608221831/http://vip.wordpress.com/site-security-monitoring/">Site & Security Monitoring</a></h1> <p>Active Site Monitoring and security detection.</p> <p><span class="big">$6,000</span> per year</p> </article> </div> </section> <section class="grid clear-fix" id="support-faq"> <h1 class="section-title">FAQ</h1> <div> <article> <h1>Who should use VIP Support?</h1> <p>Anyone who needs extra help or peace of mind running their WordPress installation, though we primarily expect corporate users and other large-scale WordPress deployments to sign up. VIP Support is also required for those who have VIP Hosting and need development support for their site.</p> </article> <article> <h1>Who provides the support?</h1> <p>The core development team behind the WordPress software and the WordPress.com hosted service which operates tens of millions of sites using the WordPress software.</p> </article> <article> <h1>How does support work?</h1> <p>When you sign up for VIP Support you get access to our private support portal, which you’ll use to initiate a support request.</p> </article> <article> <h1>How are bugs fixed?</h1> <p>If a bug in WordPress causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug. Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP. Level B: the bug degrades the performance of the software but a work-around exists. Level C: the bug has a minor impact on the software. We may fix the bug in the next release.</p> </article> <article> <h1>How does the on-site visit work ?</h1> <p>We’ll fly out to your offices and meet directly with your developers for a full day. A week before the visit, you’ll send us an agenda and/or a list of questions that you’d like covered, and as long as it’s WordPress related, we’ll address them as we work with your team.</p> </article> <article> <h1>Which versions of WordPress are supported?</h1> <p>The current versions of WordPress as well as one version previous to the current release.</p> </article> <article> <h1>What does per seat mean?</h1> <p>One seat equals one contact person. When you sign up for a support contract you will specify a contact person who will be interacting with us. If you would like to have multiple people interact with us, you will need to buy multiple subscriptions. We prefer this model to one that charges per server or per number of sites that you are operating. With a single contact you may also specify an alternate for instances where your main contact is on vacation.</p> </article> <article> <h1>What issues aren’t covered by VIP Support?</h1> <p>We cover all issues directly related to WordPress and its plugins and themes, as long as they are either custom or GPL compatible. The goal is to work with your developers to troubleshoot any issues, help optimize your WordPress, and offer best practices. 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