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Where to get help ‒ Community & Support ‐ EPFL

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Community &amp; Support &#8208; EPFL</title> <meta name='robots' content='max-image-preview:large' /> <style>img:is([sizes="auto" i], [sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px }</style> <link rel="alternate" href="https://www.epfl.ch/campus/community/psychosocial-risks/where-to-get-help/" hreflang="en" /> <link rel="alternate" href="https://www.epfl.ch/campus/community/fr/risques-psychosociaux/trouver-de-laide/" hreflang="fr" /> <link rel="alternate" type="application/rss+xml" title="Community &amp; Support &raquo; Feed" href="https://www.epfl.ch/campus/community/feed/" /> <link rel="alternate" type="application/rss+xml" title="Community &amp; Support &raquo; Comments Feed" href="https://www.epfl.ch/campus/community/comments/feed/" /> <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"wpemoji":"https:\/\/www.epfl.ch\/campus\/community\/wp-includes\/js\/wp-emoji.js?ver=6.7.2","twemoji":"https:\/\/www.epfl.ch\/campus\/community\/wp-includes\/js\/twemoji.js?ver=6.7.2"}}; /** * @output wp-includes/js/wp-emoji-loader.js */ /** * Emoji Settings as exported in PHP via _print_emoji_detection_script(). * @typedef WPEmojiSettings * @type {object} * @property {?object} source * @property {?string} source.concatemoji * @property {?string} source.twemoji * @property {?string} source.wpemoji * @property {?boolean} DOMReady * @property {?Function} readyCallback */ /** * Support tests. * @typedef SupportTests * @type {object} * @property {?boolean} flag * @property {?boolean} emoji */ /** * IIFE to detect emoji support and load Twemoji if needed. * * @param {Window} window * @param {Document} document * @param {WPEmojiSettings} settings */ ( function wpEmojiLoader( window, document, settings ) { if ( typeof Promise === 'undefined' ) { return; } var sessionStorageKey = 'wpEmojiSettingsSupports'; var tests = [ 'flag', 'emoji' ]; /** * Checks whether the browser supports offloading to a Worker. * * @since 6.3.0 * * @private * * @returns {boolean} */ function supportsWorkerOffloading() { return ( typeof Worker !== 'undefined' && typeof OffscreenCanvas !== 'undefined' && typeof URL !== 'undefined' && URL.createObjectURL && typeof Blob !== 'undefined' ); } /** * @typedef SessionSupportTests * @type {object} * @property {number} timestamp * @property {SupportTests} supportTests */ /** * Get support tests from session. * * @since 6.3.0 * * @private * * @returns {?SupportTests} Support tests, or null if not set or older than 1 week. */ function getSessionSupportTests() { try { /** @type {SessionSupportTests} */ var item = JSON.parse( sessionStorage.getItem( sessionStorageKey ) ); if ( typeof item === 'object' && typeof item.timestamp === 'number' && new Date().valueOf() < item.timestamp + 604800 && // Note: Number is a week in seconds. typeof item.supportTests === 'object' ) { return item.supportTests; } } catch ( e ) {} return null; } /** * Persist the supports in session storage. * * @since 6.3.0 * * @private * * @param {SupportTests} supportTests Support tests. */ function setSessionSupportTests( supportTests ) { try { /** @type {SessionSupportTests} */ var item = { supportTests: supportTests, timestamp: new Date().valueOf() }; sessionStorage.setItem( sessionStorageKey, JSON.stringify( item ) ); } catch ( e ) {} } /** * Checks if two sets of Emoji characters render the same visually. * * This function may be serialized to run in a Worker. Therefore, it cannot refer to variables from the containing * scope. Everything must be passed by parameters. * * @since 4.9.0 * * @private * * @param {CanvasRenderingContext2D} context 2D Context. * @param {string} set1 Set of Emoji to test. * @param {string} set2 Set of Emoji to test. * * @return {boolean} True if the two sets render the same. */ function emojiSetsRenderIdentically( context, set1, set2 ) { // Cleanup from previous test. context.clearRect( 0, 0, context.canvas.width, context.canvas.height ); context.fillText( set1, 0, 0 ); var rendered1 = new Uint32Array( context.getImageData( 0, 0, context.canvas.width, context.canvas.height ).data ); // Cleanup from previous test. context.clearRect( 0, 0, context.canvas.width, context.canvas.height ); context.fillText( set2, 0, 0 ); var rendered2 = new Uint32Array( context.getImageData( 0, 0, context.canvas.width, context.canvas.height ).data ); return rendered1.every( function ( rendered2Data, index ) { return rendered2Data === rendered2[ index ]; } ); } /** * Determines if the browser properly renders Emoji that Twemoji can supplement. * * This function may be serialized to run in a Worker. Therefore, it cannot refer to variables from the containing * scope. Everything must be passed by parameters. * * @since 4.2.0 * * @private * * @param {CanvasRenderingContext2D} context 2D Context. * @param {string} type Whether to test for support of "flag" or "emoji". * @param {Function} emojiSetsRenderIdentically Reference to emojiSetsRenderIdentically function, needed due to minification. * * @return {boolean} True if the browser can render emoji, false if it cannot. */ function browserSupportsEmoji( context, type, emojiSetsRenderIdentically ) { var isIdentical; switch ( type ) { case 'flag': /* * Test for Transgender flag compatibility. Added in Unicode 13. * * To test for support, we try to render it, and compare the rendering to how it would look if * the browser doesn't render it correctly (white flag emoji + transgender symbol). */ isIdentical = emojiSetsRenderIdentically( context, '\uD83C\uDFF3\uFE0F\u200D\u26A7\uFE0F', // as a zero-width joiner sequence '\uD83C\uDFF3\uFE0F\u200B\u26A7\uFE0F' // separated by a zero-width space ); if ( isIdentical ) { return false; } /* * Test for UN flag compatibility. This is the least supported of the letter locale flags, * so gives us an easy test for full support. * * To test for support, we try to render it, and compare the rendering to how it would look if * the browser doesn't render it correctly ([U] + [N]). */ isIdentical = emojiSetsRenderIdentically( context, '\uD83C\uDDFA\uD83C\uDDF3', // as the sequence of two code points '\uD83C\uDDFA\u200B\uD83C\uDDF3' // as the two code points separated by a zero-width space ); if ( isIdentical ) { return false; } /* * Test for English flag compatibility. England is a country in the United Kingdom, it * does not have a two letter locale code but rather a five letter sub-division code. * * To test for support, we try to render it, and compare the rendering to how it would look if * the browser doesn't render it correctly (black flag emoji + [G] + [B] + [E] + [N] + [G]). */ isIdentical = emojiSetsRenderIdentically( context, // as the flag sequence '\uD83C\uDFF4\uDB40\uDC67\uDB40\uDC62\uDB40\uDC65\uDB40\uDC6E\uDB40\uDC67\uDB40\uDC7F', // with each code point separated by a zero-width space '\uD83C\uDFF4\u200B\uDB40\uDC67\u200B\uDB40\uDC62\u200B\uDB40\uDC65\u200B\uDB40\uDC6E\u200B\uDB40\uDC67\u200B\uDB40\uDC7F' ); return ! isIdentical; case 'emoji': /* * Four and twenty blackbirds baked in a pie. * * To test for Emoji 15.0 support, try to render a new emoji: Blackbird. * * The Blackbird is a ZWJ sequence combining 🐦 Bird and ⬛ large black square., * * 0x1F426 (\uD83D\uDC26) == Bird * 0x200D == Zero-Width Joiner (ZWJ) that links the code points for the new emoji or * 0x200B == Zero-Width Space (ZWS) that is rendered for clients not supporting the new emoji. * 0x2B1B == Large Black Square * * When updating this test for future Emoji releases, ensure that individual emoji that make up the * sequence come from older emoji standards. */ isIdentical = emojiSetsRenderIdentically( context, '\uD83D\uDC26\u200D\u2B1B', // as the zero-width joiner sequence '\uD83D\uDC26\u200B\u2B1B' // separated by a zero-width space ); return ! isIdentical; } return false; } /** * Checks emoji support tests. * * This function may be serialized to run in a Worker. Therefore, it cannot refer to variables from the containing * scope. Everything must be passed by parameters. * * @since 6.3.0 * * @private * * @param {string[]} tests Tests. * @param {Function} browserSupportsEmoji Reference to browserSupportsEmoji function, needed due to minification. * @param {Function} emojiSetsRenderIdentically Reference to emojiSetsRenderIdentically function, needed due to minification. * * @return {SupportTests} Support tests. */ function testEmojiSupports( tests, browserSupportsEmoji, emojiSetsRenderIdentically ) { var canvas; if ( typeof WorkerGlobalScope !== 'undefined' && self instanceof WorkerGlobalScope ) { canvas = new OffscreenCanvas( 300, 150 ); // Dimensions are default for HTMLCanvasElement. } else { canvas = document.createElement( 'canvas' ); } var context = canvas.getContext( '2d', { willReadFrequently: true } ); /* * Chrome on OS X added native emoji rendering in M41. Unfortunately, * it doesn't work when the font is bolder than 500 weight. So, we * check for bold rendering support to avoid invisible emoji in Chrome. */ context.textBaseline = 'top'; context.font = '600 32px Arial'; var supports = {}; tests.forEach( function ( test ) { supports[ test ] = browserSupportsEmoji( context, test, emojiSetsRenderIdentically ); } ); return supports; } /** * Adds a script to the head of the document. * * @ignore * * @since 4.2.0 * * @param {string} src The url where the script is located. * * @return {void} */ function addScript( src ) { var script = document.createElement( 'script' ); script.src = src; script.defer = true; document.head.appendChild( script ); } settings.supports = { everything: true, everythingExceptFlag: true }; // Create a promise for DOMContentLoaded since the worker logic may finish after the event has fired. var domReadyPromise = new Promise( function ( resolve ) { document.addEventListener( 'DOMContentLoaded', resolve, { once: true } ); } ); // Obtain the emoji support from the browser, asynchronously when possible. new Promise( function ( resolve ) { var supportTests = getSessionSupportTests(); if ( supportTests ) { resolve( supportTests ); return; } if ( supportsWorkerOffloading() ) { try { // Note that the functions are being passed as arguments due to minification. var workerScript = 'postMessage(' + testEmojiSupports.toString() + '(' + [ JSON.stringify( tests ), browserSupportsEmoji.toString(), emojiSetsRenderIdentically.toString() ].join( ',' ) + '));'; var blob = new Blob( [ workerScript ], { type: 'text/javascript' } ); var worker = new Worker( URL.createObjectURL( blob ), { name: 'wpTestEmojiSupports' } ); worker.onmessage = function ( event ) { supportTests = event.data; setSessionSupportTests( supportTests ); worker.terminate(); resolve( supportTests ); }; return; } catch ( e ) {} } supportTests = testEmojiSupports( tests, browserSupportsEmoji, emojiSetsRenderIdentically ); setSessionSupportTests( supportTests ); resolve( supportTests ); } ) // Once the browser emoji support has been obtained from the session, finalize the settings. .then( function ( supportTests ) { /* * Tests the browser support for flag emojis and other emojis, and adjusts the * support settings accordingly. */ for ( var test in supportTests ) { settings.supports[ test ] = supportTests[ test ]; settings.supports.everything = settings.supports.everything && settings.supports[ test ]; if ( 'flag' !== test ) { settings.supports.everythingExceptFlag = settings.supports.everythingExceptFlag && settings.supports[ test ]; } } settings.supports.everythingExceptFlag = settings.supports.everythingExceptFlag && ! settings.supports.flag; // Sets DOMReady to false and assigns a ready function to settings. settings.DOMReady = false; settings.readyCallback = function () { settings.DOMReady = true; }; } ) .then( function () { return domReadyPromise; } ) .then( function () { // When the browser can not render everything we need to load a polyfill. if ( ! settings.supports.everything ) { settings.readyCallback(); var src = settings.source || {}; if ( src.concatemoji ) { addScript( src.concatemoji ); } else if ( src.wpemoji && src.twemoji ) { addScript( src.twemoji ); addScript( src.wpemoji ); } } } ); } )( window, document, window._wpemojiSettings ); /* ]]> */ </script> <style id='wp-emoji-styles-inline-css' type='text/css'> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 0.07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel='stylesheet' id='wp-block-library-css' href='https://www.epfl.ch/campus/community/wp-includes/css/dist/block-library/style.css?ver=6.7.2' type='text/css' media='all' /> <link rel='stylesheet' id='wp-gutenberg-epfl-bases-style-css-css' href='https://www.epfl.ch/campus/community/wp-content/plugins/wp-gutenberg-epfl/build/style-index.css?ver=1743068334' 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class="nav-item" href="https://www.epfl.ch/campus/">Campus</a> </li> </ul> </div> </div> </nav> <aside class="nav-aside-wrapper"> <nav id="nav-aside" class="nav-aside" role="navigation" aria-describedby="nav-aside-title"> <h2 class="h5 sr-only-xl">In the same section</h2> <ul id="menu-main" class="nav-menu"> <li class="menu-item active"> <a href="https://www.epfl.ch/campus/community/psychosocial-risks/where-to-get-help/" title="Where to get help"> Where to get help </a> <ul class="sub-menu"> </ul> </li> <li class="menu-item"> <a href="https://www.epfl.ch/campus/community/psychosocial-risks/report-a-case/" title="Report a case"> Report a case </a> </li> <li class="menu-item"> <a href="https://www.epfl.ch/campus/community/psychosocial-risks/for-witnesses/" title="For witnesses"> For witnesses </a> </li> <li class="menu-item"> <a href="https://www.epfl.ch/campus/community/psychosocial-risks/for-team-leaders/" title="For team leaders"> For team leaders </a> </li> </ul> </nav> </aside> </div> <div class="w-100"> <main id="content" role="main" class="content pt-5"> <article id="post-506" class="post-506 page type-page status-publish has-post-thumbnail hentry"> <header class="entry-header container-grid"> <h1 class="entry-title">Where to get help</h1> </header> <div class="entry-content container-grid pb-5 pt-3 mb-4 "> <div class="container-full my-3"><div class="introduction bg-gray-100"><div class="container"><div class="row"><div class="col-md-8 offset-md-2"><h2>Emergencies</h2><p>If you are subjected to aggressive or threatening behavior (related to issues of personal safety), call <strong><a href="tel:+41216933000">+41 21 693 30 00</a></strong> (or <strong>115</strong> from an EPFL land line). Staff from the EPFL Security and Safety department will come to your aid.</p></div></div></div></div></div> <p>If you&#8217;re concerned by a <a href="https://www.epfl.ch/campus/community/psychosocial-risks/">psychosocial risk</a>, talk about it as soon as possible and ask for help. Silence does not solve anything. It can have a negative effect on your physical and/or mental health. In case of harm to the health or personality, silence allows the situation to continue without solution. To contact the relevant instances, consult the Trust Point tool by clicking on the umbrella below.</p> <div class="wp-block-image"> <figure class="aligncenter size-large is-resized"><a href="https://trust-point.epfl.ch/en/" target="_blank" rel="https://trust-point.epfl.ch/en/ noopener"><img decoding="async" src="https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella-1024x1024.png" alt="" class="wp-image-2113" width="150" height="150" srcset="https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella-1024x1024.png 1024w, https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella-300x300.png 300w, https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella-150x150.png 150w, https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella-768x768.png 768w, https://www.epfl.ch/campus/community/wp-content/uploads/2023/10/TrustPointOmbrella.png 1473w" sizes="(max-width: 150px) 100vw, 150px" /></a></figure></div> <div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div> <button class="collapse-title collapse-title-desktop collapsed" type="button" data-toggle="collapse" data-target="#collapse-86e1850e6ba379a5653fddc71cf11715" aria-expanded="false" aria-controls="#collapse-86e1850e6ba379a5653fddc71cf11715">Procedure to follow</button><div class="collapse collapse-item collapse-item-desktop " id="collapse-86e1850e6ba379a5653fddc71cf11715"> <div class="wp-block-epfl-toggle"> <h4>Initial action</h4> <p>If possible, try to gain a clear understanding of the situation and the behavior that is problematic to you.</p> <p>Note down what happened, where, when and in what context the event took place, and who may have witnessed it. These notes will be important to substantiate the facts.</p> <p>It is always advisable to talk to someone in your immediate circle that you trust as soon as possible: your doctor, family, friends or classmates. Don’t wait to ask for help.</p> <h4><strong>Two types of approach are possible</strong></h4> <p>To get the support you need and put an end to a harassment or other situation, two types of approach are possible:</p> <ul> <li>an informal approach</li> <li>and a formal complaint.</li> </ul> <p>You will find more information on both types of approach under <a href="https://www.epfl.ch/campus/community/psychosocial-risks/report-a-case/">Report a case</a>.</p> </div> </div> <button class="collapse-title collapse-title-desktop collapsed" type="button" data-toggle="collapse" data-target="#collapse-247050c47de42f17121a553738e542f5" aria-expanded="false" aria-controls="#collapse-247050c47de42f17121a553738e542f5">Confidentiality</button><div class="collapse collapse-item collapse-item-desktop " id="collapse-247050c47de42f17121a553738e542f5"> <div class="wp-block-epfl-toggle"> <p>In principle, no information will be shared without the express consent of the person concerned. However, in certain circumstances, we may be required to act and share information, particularly in cases covered by criminal law.</p> </div> </div> <div style="height:58px" aria-hidden="true" class="wp-block-spacer"></div> <div class="container-full "> <div class="py-3 px-4 container"> <div class="card-deck "> <div class="card"> <a href="https://www.epfl.ch/campus/security-safety/en/health/mental-health-well-being/" class="card-img-top"> <picture> <img decoding="async" width="768" height="432" src="https://www.epfl.ch/campus/community/wp-content/uploads/2022/09/sante-mentale-bien-etre-rlc-768x432.jpg" class="img-fluid" alt="Des étudiant·es à Vivapoly, devant le Rolex Learning Center © Alain Herzog / EPFL, 2022" title="Des étudiant·es à Vivapoly, devant le Rolex Learning Center © Alain Herzog / EPFL, 2022" srcset="https://www.epfl.ch/campus/community/wp-content/uploads/2022/09/sante-mentale-bien-etre-rlc-768x432.jpg 768w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/09/sante-mentale-bien-etre-rlc-384x216.jpg 384w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/09/sante-mentale-bien-etre-rlc-1152x648.jpg 1152w" sizes="(max-width: 768px) 100vw, 768px" /> </picture> </a> <div class="card-body"> <h3 class="card-title"><a href="https://www.epfl.ch/campus/security-safety/en/health/mental-health-well-being/">Mental Health &amp; Well-Being</a></h3> <p>Resources, courses and practices for taking care of your mental health and well-being.</p> </div> </div> <div class="card"> <a href="https://www.epfl.ch/about/respect/trust-and-support-network/" class="card-img-top"> <picture> <img loading="lazy" decoding="async" width="768" height="432" src="https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-768x432.jpg" class="img-fluid" alt="Illustration représentant le Trust Support network de l&#039;EPFL sous la forme d&#039;un parapluie" title="Illsutration représentant le Trust Support network de l&#039;EPFL sous la forme d&#039;un parapluie" srcset="https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-768x432.jpg 768w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-300x169.jpg 300w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-1024x576.jpg 1024w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-1536x864.jpg 1536w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-384x216.jpg 384w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-1920x1080.jpg 1920w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl-1152x648.jpg 1152w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Trust-support-network-epfl.jpg 2048w" sizes="auto, (max-width: 768px) 100vw, 768px" /> </picture> </a> <div class="card-body"> <h3 class="card-title"><a href="https://www.epfl.ch/about/respect/trust-and-support-network/">Trust and Support Network</a></h3> <p>Internal and external instances of EPFL with a mandate to provide initial assistance in situations of discrimination and psychosocial risks.</p> </div> </div> <div class="card"> <a href="https://www.epfl.ch/about/respect/trust-and-support-network/person-of-trust-and-mediation-service/" class="card-img-top"> <picture> <img loading="lazy" decoding="async" width="768" height="432" src="https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-768x432.jpeg" class="img-fluid" alt="Aurélie de Francesco © Alain Herzog / EPFL, 2021" title="Aurélie de Francesco © Alain Herzog / EPFL, 2021" srcset="https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-768x432.jpeg 768w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-384x216.jpeg 384w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-1920x1080.jpeg 1920w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-1536x864.jpeg 1536w, https://www.epfl.ch/campus/community/wp-content/uploads/2022/08/Aurelie-de-Francesco-c-Alain-Herzog-1152x648.jpeg 1152w" sizes="auto, (max-width: 768px) 100vw, 768px" /> </picture> </a> <div class="card-body"> <h3 class="card-title"><a href="https://www.epfl.ch/about/respect/trust-and-support-network/person-of-trust-and-mediation-service/">Person of trust and mediation service</a></h3> <p>The person of trusted and mediation service is part of EPFL’s desire to protect the health of its community members, be they staff members, students or PhD students.</p> </div> </div> </div> </div> </div> </div> <!-- .entry-content --> </article> 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