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const isOtpEnabled = $('#phone-number-country-code').attr('data-otp-enabled') === 'true'; const form = document.getElementById('subscribe-form-sms'); form.action = '/subscriptions/new-sms'; const isOtpFlow = document.getElementById('otp_verify_flow'); document.getElementById('otp-container').style.display = "none"; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInput.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInput.prop('readonly', false); errorDiv.html(''); if(false){ if(isOtpEnabled){ document.getElementById('subscribe-btn-sms').value = "Send OTP"; } else { isOtpFlow.value = false; document.getElementById('subscribe-btn-sms').value = "Subscribe via Text Message"; } } } } $('#phone-country').on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdown = document.querySelector('#phone-number-country-code .phone-country'); if (dropdown){ const wrapperDiv = document.getElementById('phone-number-country-code'); const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); dropdown.addEventListener('change', function() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); }); } }); var countdownTimer; var resendBtn = document.getElementById('resend'); var timer = document.getElementById('timer'); var form = document.getElementById('subscribe-form-sms'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.otp_flow === true) { document.getElementById('subscriber_code').value = data.subscriber_code document.getElementById('otp-container').style.display = "block"; $('#phone-number').prop('readonly', true); var display = document.getElementById('countdown'); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById('subscribe-btn-sms').value = "Verify OTP and Subscribe"; document.getElementById('otp_verify_flow').value = true; form.action = '/subscriptions/verify-otp'; } else if (data.type === 'success' && action.includes('verify')){ document.getElementById('otp-container').style.display = "none"; $('#phone-number').val('').prop('readonly', false); $('#otp').val(''); document.getElementById('subscribe-btn-sms').value = "Send OTP"; document.getElementById('otp_verify_flow').value = false; form.action = '/subscriptions/new-sms'; SP.currentPage.updatesDropdown.hide(); } }); $("#btn-subcriber-change-number").on('click', () => { document.getElementById('otp-container').style.display = "none"; $('#phone-number').prop('readonly', false); document.getElementById('subscribe-btn-sms').value = "Send OTP"; form.action = '/subscriptions/new-sms'; return false }) $('#resend-otp-btn').on('click', function(e) { e.preventDefault(); let phoneNumber = $('#phone-number').val(); let countryCode = $('.phone-country').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, type: 'resend' }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display = document.getElementById('countdown'); disableResend(); timer.style.display = "none" if (data.type === 'success') { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer = duration, seconds; clearInterval(countdownTimer); countdownTimer = setInterval(function () { seconds = parseInt(timer % 60, 10); display.textContent = seconds; if(--timer < 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display = "block"; timer.style.display = "none" } function disableResend(){ resendBtn.style.display = "none"; timer.style.display = "block" } $(function() { $('#subscribe-form-email').on('submit', function() { var tokenField = document.getElementById('email-otp-token-field'); let page_code = "2lqy3hys4460" let key = keyForEmailOtpToken($('#email').val(), page_code); tokenField.value = localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn = document.getElementById('resend-email-otp'); var emailOtpTimer = document.getElementById('email-otp-timer'); var emailOtpForm = document.getElementById('subscribe-form-email'); var EMAIL_OTP_RESEND_TIMER = 600; $(function() { $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.email_otp_verify_flow === true) { document.getElementById('email-otp-container').style.display = "block"; var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById('subscribe-btn-email').value = "Verify OTP and Subscribe"; document.getElementById('email_otp_verify_flow').value = true; form.action = '/subscriptions/verify-email-otp'; } else if (data.type === 'success' && action.includes('verify')){ let email = $('#email') let page_code = "2lqy3hys4460" let key = keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById('email-otp-container').style.display = "none"; email.val('').prop('readonly', false); $('#email-otp').val(''); document.getElementById('subscribe-btn-email').value = "Send OTP"; document.getElementById('email_otp_verify_flow').value = false; form.action = '/subscriptions/new-email'; SP.currentPage.updatesDropdown.hide(); } }); $('#resend-email-otp-btn').on('click', function(e) { e.preventDefault(); let email = $('#email').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-email", data: { email: email }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type === 'success') { var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display = "none" startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer = duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer = setInterval(function () { seconds = parseInt(timer, 10); display.textContent = seconds; if(--timer < 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display = "block"; emailOtpTimer.style.display = "none" } function disableEmailOtpResend(){ emailOtpResendBtn.style.display = "none"; emailOtpTimer.style.display = "block" } function keyForEmailOtpToken(email, pageCode) { return email + '|' + pageCode+ '|SUBSCRIBE_VIA_EMAIL'; } </script> <div class="clearfix"></div> </div> </div>  <div class="container"> <div class="page-status status-none"> <h2 class="status font-large"> All Systems Operational </h2> <span class="last-updated-stamp font-small"></span> </div> <div class="text-section"> <h2 class="font-largest"> <a id="about-this-site" href="#about-this-site" class="no-link">About This Site</a> </h2> <p class="color-secondary font-regular"> Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates. </p> </div> <div class="components-section font-regular"> <i class="component-status hidden major_outage"></i> <div class="components-uptime-link history-footer-link"> Uptime over the past <var data-var="num" data-pluralize="90">90</var> days. <a href="/uptime">View historical uptime.</a> </div> <div class="components-container one-column"> <div class="component-container border-color is-group "> <div data-component-id="9p65jdb8sz3m" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Automate" tabindex="0"></span> <span> Automate </span> </span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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class="uptime-day component-9p65jdb8sz3m day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#24d69e" role="tab" class="uptime-day component-9p65jdb8sz3m day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-9p65jdb8sz3m day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-9p65jdb8sz3m day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-9p65jdb8sz3m day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-9p65jdb8sz3m day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-9p65jdb8sz3m"> <span id="uptime-percent-9p65jdb8sz3m"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="p9dwbbm7r3qb" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> AI Agent </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-p9dwbbm7r3qb day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-p9dwbbm7r3qb day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-p9dwbbm7r3qb day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-p9dwbbm7r3qb day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-p9dwbbm7r3qb day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-p9dwbbm7r3qb"> <span id="uptime-percent-p9dwbbm7r3qb"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="vhd93lqbgtzy" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Flows </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-vhd93lqbgtzy" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-vhd93lqbgtzy day-0" data-html="true" tabindex="0" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-vhd93lqbgtzy day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-vhd93lqbgtzy day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-vhd93lqbgtzy day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-vhd93lqbgtzy"> <span id="uptime-percent-vhd93lqbgtzy"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div 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class="uptime-day component-0qy0sttf3ggh day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-0qy0sttf3ggh day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-0qy0sttf3ggh"> <span id="uptime-percent-0qy0sttf3ggh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="xdk1c5fgbgyh" class="component-inner-container status-green showcased" data-component-status="operational" 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-xdk1c5fgbgyh"> <span id="uptime-percent-xdk1c5fgbgyh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="bjdb5t6rybjy" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> REST API </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Gorgias Helpdesk REST API - this API is central to the helpdesk and used by our Web &amp; Mobile Apps as well as App developers." data-original-title="Gorgias Helpdesk REST API - this API is central to the helpdesk and used by our Web &amp; Mobile Apps as well as App developers." role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-bjdb5t6rybjy" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-bjdb5t6rybjy day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-bjdb5t6rybjy day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-bjdb5t6rybjy day-2" data-html="true" 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for our helpdesk. 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class="uptime-day component-lyxgmqqcw91p day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-lyxgmqqcw91p"> <span id="uptime-percent-lyxgmqqcw91p"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="9r27jdxnk29k" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Mobile Apps </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="iOS and Android applications" data-original-title="iOS and Android applications" role="tooltip" >?</span> <span 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-9r27jdxnk29k"> <span id="uptime-percent-9r27jdxnk29k"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="0x365t428kwc" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Helpdesk Integrations" tabindex="0"></span> <span> Helpdesk Integrations </span> </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="3rd party external integrations status." data-original-title="3rd party external integrations status." role="tooltip" >?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-0x365t428kwc" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc 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class="uptime-day component-0x365t428kwc day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-0x365t428kwc day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-0x365t428kwc"> <span id="uptime-percent-0x365t428kwc"> <var data-var="uptime-percent">99.99</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container mix-match-showcase"> <div data-component-id="cphz58q8ddp1" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Email </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Incoming and Outgoing email (we&apos;re using Mailgun as a backend)." data-original-title="Incoming and Outgoing email (we&apos;re using Mailgun as a backend)." role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-cphz58q8ddp1" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-cphz58q8ddp1 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-cphz58q8ddp1 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-cphz58q8ddp1 day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#24d69e" 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component-cphz58q8ddp1 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-cphz58q8ddp1"> <span id="uptime-percent-cphz58q8ddp1"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="02bj4d0s58d5" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Mailgun SMTP </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-02bj4d0s58d5 day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-02bj4d0s58d5 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-02bj4d0s58d5 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-02bj4d0s58d5 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-02bj4d0s58d5 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-02bj4d0s58d5"> <span id="uptime-percent-02bj4d0s58d5"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="97wn3q88vb90" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Mailgun inbound email </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-97wn3q88vb90" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-97wn3q88vb90 day-0" data-html="true" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-97wn3q88vb90 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-97wn3q88vb90 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-97wn3q88vb90 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-97wn3q88vb90"> <span id="uptime-percent-97wn3q88vb90"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="dmf38pkrn2hh" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Mailgun outbound email </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-dmf38pkrn2hh" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-dmf38pkrn2hh day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-dmf38pkrn2hh day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" 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class="uptime-day component-dmf38pkrn2hh day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-dmf38pkrn2hh day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-dmf38pkrn2hh"> <span id="uptime-percent-dmf38pkrn2hh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="k647tnkgnrzn" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Mailgun API </span> <span 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legend-item-uptime-value legend-item-c696fffd032x"> <span id="uptime-percent-c696fffd032x"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="0k9stqn0czpt" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Outlook </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Email integration between Outlook email address on Office365 and Gorgias." data-original-title="Email integration between Outlook email address on Office365 and Gorgias." role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-0k9stqn0czpt" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-0k9stqn0czpt day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-0k9stqn0czpt day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-0k9stqn0czpt day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-0k9stqn0czpt day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-0k9stqn0czpt"> <span id="uptime-percent-0k9stqn0czpt"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="slm5jt5rbn6w" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Live Chat </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Incoming and outgoing chats" data-original-title="Incoming and outgoing chats" role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-slm5jt5rbn6w" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" 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class="uptime-day component-slm5jt5rbn6w day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-slm5jt5rbn6w day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-slm5jt5rbn6w day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-slm5jt5rbn6w day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-slm5jt5rbn6w"> <span id="uptime-percent-slm5jt5rbn6w"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="wt84j6hkbg5v" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Smooch Core API </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="We use smooch as a backend for our chat system." data-original-title="We use smooch as a backend for our chat system." role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="zlsstk1s8j12" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Facebook Posts & Comments </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Facebook posts &amp; comments integration with the helpdesk." data-original-title="Facebook posts &amp; comments integration with the helpdesk." role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-zlsstk1s8j12" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-zlsstk1s8j12 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-zlsstk1s8j12 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-zlsstk1s8j12 day-2" 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-zlsstk1s8j12 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-zlsstk1s8j12"> <span id="uptime-percent-zlsstk1s8j12"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="x95q6p88z8hd" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Instagram comments </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-2pr7qbc9c17s"> <span id="uptime-percent-2pr7qbc9c17s"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="212dg2c2png1" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Shopify API & Mobile </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="2mthy5ngnx15" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Aircall Public API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="9trdjybr6ns8" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Aircall Aircall Apps </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="z30nd2kvh4vz" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Stripe API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="fzmbzjs3p9qd" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Facebook Messenger </span> <span 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id="uptime-percent-cd0prcj1dxyw"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="3n3zfvt8ndb4" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Instagram Direct Messages </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-3n3zfvt8ndb4" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-3n3zfvt8ndb4 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-bsprtz3l874l day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-bsprtz3l874l"> <span id="uptime-percent-bsprtz3l874l"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="nd755d0bdslv" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Twitter </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Twitter App" 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component-nd755d0bdslv day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-nd755d0bdslv"> <span id="uptime-percent-nd755d0bdslv"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="tjf8pv3fncvs" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> WhatsApp </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-tjf8pv3fncvs day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-tjf8pv3fncvs day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-tjf8pv3fncvs day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-tjf8pv3fncvs day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-tjf8pv3fncvs day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-tjf8pv3fncvs"> <span id="uptime-percent-tjf8pv3fncvs"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="88h5zd5h2mgt" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Helpdesk Clusters" tabindex="0"></span> <span> Helpdesk Clusters </span> </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="A cluster contains a group of Gorgias helpdesk instances." data-original-title="A cluster contains a group of Gorgias helpdesk instances." role="tooltip" >?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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class="uptime-day component-88h5zd5h2mgt day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#24d69e" role="tab" class="uptime-day component-88h5zd5h2mgt day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-88h5zd5h2mgt day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-88h5zd5h2mgt day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-88h5zd5h2mgt day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-88h5zd5h2mgt day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-88h5zd5h2mgt"> <span id="uptime-percent-88h5zd5h2mgt"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="n7rfyp0r25pb" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> us-east1-635c </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-n7rfyp0r25pb day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-n7rfyp0r25pb day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-n7rfyp0r25pb day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-n7rfyp0r25pb day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-n7rfyp0r25pb day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-n7rfyp0r25pb"> <span id="uptime-percent-n7rfyp0r25pb"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="fl78x3gp71xk" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> us-east4-65cd </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-fl78x3gp71xk" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-fl78x3gp71xk day-0" data-html="true" tabindex="0" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-fl78x3gp71xk day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-fl78x3gp71xk day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-fl78x3gp71xk day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-fl78x3gp71xk"> <span id="uptime-percent-fl78x3gp71xk"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="fdw5wvhmrzlg" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> us-east1-2607 </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-fdw5wvhmrzlg" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-fdw5wvhmrzlg day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-fdw5wvhmrzlg day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" 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legend-item-uptime-value legend-item-sfxrrs63tzn1"> <span id="uptime-percent-sfxrrs63tzn1"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="m2cpsmwkzvtg" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> us-east1-c94b </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-m2cpsmwkzvtg" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-m2cpsmwkzvtg day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" 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class="uptime-day component-m2cpsmwkzvtg day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-m2cpsmwkzvtg day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-m2cpsmwkzvtg day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-m2cpsmwkzvtg"> <span id="uptime-percent-m2cpsmwkzvtg"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-9dkw0j604lbh day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-9dkw0j604lbh"> <span id="uptime-percent-9dkw0j604lbh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="pg54vh9swgvc" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa 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Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-pg54vh9swgvc" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-pg54vh9swgvc day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-pg54vh9swgvc day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-pg54vh9swgvc day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#24d69e" role="tab" class="uptime-day component-pg54vh9swgvc 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-pg54vh9swgvc"> <span id="uptime-percent-pg54vh9swgvc"> <var data-var="uptime-percent">99.99</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="7wmp7jwq1jj9" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> REST API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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</div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-7wmp7jwq1jj9"> <span id="uptime-percent-7wmp7jwq1jj9"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="l2mfzc7q3wms" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Customer Help Center website </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-l2mfzc7q3wms" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-l2mfzc7q3wms day-0" data-html="true" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-l2mfzc7q3wms day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-l2mfzc7q3wms day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-l2mfzc7q3wms day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-l2mfzc7q3wms"> <span id="uptime-percent-l2mfzc7q3wms"> <var data-var="uptime-percent">99.98</var> </span> % uptime </div> <div class="spacer"></div> <div 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class="uptime-day component-j4w65910z632 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-j4w65910z632 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-j4w65910z632"> <span id="uptime-percent-j4w65910z632"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="6t2f6lmtxb0c" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Infrastructure & Cloud" tabindex="0"></span> <span> Infrastructure & Cloud </span> </span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-6t2f6lmtxb0c" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#24d69e" role="tab" class="uptime-day component-6t2f6lmtxb0c day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#24d69e" role="tab" class="uptime-day component-6t2f6lmtxb0c day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#24d69e" role="tab" class="uptime-day component-6t2f6lmtxb0c day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#24d69e" role="tab" class="uptime-day component-6t2f6lmtxb0c 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-vz2m8m32tjwb"> <span id="uptime-percent-vz2m8m32tjwb"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="jd41c1wtn01t" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Campaigns </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-jd41c1wtn01t day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#24d69e" role="tab" class="uptime-day component-jd41c1wtn01t day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#24d69e" role="tab" class="uptime-day component-jd41c1wtn01t day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#24d69e" role="tab" class="uptime-day component-jd41c1wtn01t day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#24d69e" role="tab" class="uptime-day component-jd41c1wtn01t day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-jd41c1wtn01t"> <span id="uptime-percent-jd41c1wtn01t"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <script type="text/javascript" charset="utf-8"> function calculateViewbox (dayCount, rectWidth, rectPadding) { var viewBox = []; if (dayCount === 90) { viewBox.push(0); } else { var offset = 90 - dayCount; viewBox.push((offset * rectWidth) + (rectPadding * (offset))); // x origin } viewBox.push(0); // y origin viewBox.push((rectWidth * dayCount) + (rectPadding * (dayCount - 1))); // svg width viewBox.push(34); // svg height return viewBox.join(' '); } document.addEventListener('DOMContentLoaded', function () { var MAX_WIDTH_30_DAYS = 600, MAX_WIDTH_60_DAYS = 1024, svgs = document.getElementsByClassName('availability-time-line-graphic'), rects = svgs[0].getElementsByTagName('rect'), rectWidth = parseInt(rects[0].getAttribute('width')), rectPadding = parseInt(rects[1].getAttribute('x')) - parseInt(rects[0].getAttribute('x')) - rectWidth, throttled = false, delay = 150, timeoutId; function getKeyAndCount(width) { if (width <= MAX_WIDTH_30_DAYS) { return { dayCount: 30, uptimeKey: 'thirty'} } else if (width <= MAX_WIDTH_60_DAYS) { return { dayCount: 60, uptimeKey: 'sixty'} } else { return { dayCount: 90, uptimeKey: 'ninety'} } } function setUptimeValue(values, uptimeKey) { var queryID = '.legend-item-' + values.component; var currentUptime = document.querySelector(queryID); if (currentUptime) { // Faster than setting innerHTML to "" then adding nodes var clone = currentUptime.cloneNode(false); var uptimeSpan = document.createElement('span'); uptimeSpan.id = 'uptime-percent-' + values.component uptimeSpan.innerText = values[uptimeKey] clone.appendChild(uptimeSpan); var appendText = document.createTextNode(' % uptime'); clone.appendChild(appendText); currentUptime.parentNode.replaceChild(clone, currentUptime); } } function setDayCount(el, dayCount) { // Faster than setting innerHTML to "" then adding nodes var clone = el.cloneNode(false); var dateSpan = document.createElement('span') dateSpan.className = "availability-time-line-legend-day-count" 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var timeoutId; var monthStrings = [ 'Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec' ]; var EVENT_MAX_LENGTH = 90; // Detect device (desktop vs. touch device) function touchDevice() { var browser = bowser.getParser(window.navigator.userAgent); // if type is either mobile or tablet, return true return browser.parse().parsedResult.platform.type !== 'desktop'; } // Class is in format day-<number>. Convert to just number function dayNumberFromClass(className) { return parseInt(className.split('-')[1]); } // Class is in format component-<code>. Convert to just code function componentCodeFromClass(className) { return className.split('-')[1]; } // Convert number to string pixel measurement function intToPixels(number) { return number.toString() + 'px'; } function truncate(str) { return str.substring(0, EVENT_MAX_LENGTH) + (str.length > EVENT_MAX_LENGTH ? '...' : ''); } // Tooltip Handling class constructor function UptimeTooltipHandler(frameWidth) { this.visible = false; this.activeDay = { hovered: false }; this.tooltip = document.getElementById('uptime-tooltip'); this.frameWidth = frameWidth === undefined ? window.innerWidth : frameWidth; this.scrolling = false; window.addEventListener('mousemove', this.tooltipListener.bind(this)); window.addEventListener('orientationchange', this.orientationListener.bind(this)); // on tooltip creation, determine whether to display touch-specific controls var tooltipCloseButton = document.querySelector('.tooltip-close'); if (touchDevice()) { var componentsContainer = document.querySelector('.components-container'); componentsContainer.addEventListener('touchstart', this.handleTouch.bind(this)); tooltipCloseButton.addEventListener('touchstart', this.unhoverTooltip.bind(this)); } else { window.addEventListener('resize', this.resizeListener.bind(this)); // classList not supported by IE < 9 tooltipCloseButton.className += ' hidden'; } // Handle toggle of group elements var groupComponents = document.querySelectorAll('[data-js-hook=component-group-opener]'); for (var i = 0; i < groupComponents.length; i++) { groupComponents[i].addEventListener('click', this.hideTooltip.bind(this)); } var tooltipBox = document.querySelector('#uptime-tooltip .tooltip-box'); tooltipBox.addEventListener('mouseenter', this.mouseEnteredTooltip.bind(this)); tooltipBox.addEventListener('mouseleave', this.unhoverTooltip.bind(this)); } document.querySelectorAll('.uptime-day').forEach(function (rect) { rect.addEventListener('focus', function (event) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.updateHoveredDay(event); tooltipHandler.updateTooltip(event); }); rect.addEventListener('blur', function () { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); }); rect.addEventListener('keydown', function (event) { if (event.key === 'Escape' || event.keyCode === 27) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); } }); }); UptimeTooltipHandler.prototype.tooltipListener = function(event) { if (!this.tooltipHovered) { this.updateHoveredDay(event); this.updateTooltip(event); } } // this handler will accommodate for mobile orientation change UptimeTooltipHandler.prototype.orientationListener = function(event) { // just close the tooltip this.unhoverTooltip(); } UptimeTooltipHandler.prototype.resizeListener = function(event) { this.frameWidth = window.innerWidth; } UptimeTooltipHandler.prototype.handleTouch = function (event) { if (event.target.classList.contains('uptime-day')) { event.stopPropagation(); this.bladeTouched(event); } } UptimeTooltipHandler.prototype.mouseEnteredTooltip = function() { // Necessary to clear the timeout set for closing the tooltip when the mouse // moves off the blade or timeline, so the tooltip isnt closed on hover clearTimeout(timeoutId); // Sets it to null so the timeout can be set later, as clearTimeout only // cancels the timer, and we need to allow it to be reset in the mouse // move handler below timeoutId = null; this.tooltipHovered = true; } UptimeTooltipHandler.prototype.unhoverTooltip = function() { this.tooltipHovered = false; this.activeDay.hovered = false; this.hideTooltip(); } UptimeTooltipHandler.prototype.bladeTouched = function (event) { event.preventDefault(); var classes = event.target.getAttribute('class').split(' '); var componentCode = componentCodeFromClass(classes[1]) var index = dayNumberFromClass(classes[2]); // If open and tapped on same component and day, close tooltip if (this.visible && this.activeDay.component === componentCode && this.activeDay.index === index) { this.hideTooltip(); } else { this.updateHoveredDay(event); this.updateTooltip(event); } } UptimeTooltipHandler.prototype.updateHoveredDay = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var onDay = classes != null && classes.split(' ').indexOf('uptime-day') !== -1; if (onDay) { classes = classes.split(' '); var componentCode = componentCodeFromClass(classes[1]); this.activeDay = { index: dayNumberFromClass(classes[2]), component: componentCode, bounds: event.target.getBoundingClientRect(), isGroup: uptimeData[componentCode].component.isGroup, hovered: true } } else { this.activeDay.hovered = false; } } UptimeTooltipHandler.prototype.updateTooltip = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var hoveredOnGraphic = classes != null && classes.split(' ').indexOf('availability-time-line-graphic') !== -1; if (this.activeDay.hovered) { this.updateTooltipData(); this.positionTooltip(); } else if (this.visible && !this.activeDay.hovered && !hoveredOnGraphic) { // Important: since this is on mouse move it will be called multiple times // which will clear timeoutId and reset it to the new value, meaning // it is a race condition to cancel it if (!timeoutId) { var _this = this; timeoutId = setTimeout(function() { _this.hideTooltip(); timeoutId = null; }, 250); } } } UptimeTooltipHandler.prototype.updateTooltipData = function() { // Get the data for the day we're hovered on var day = uptimeData[this.activeDay.component].days[this.activeDay.index]; // Update the date for the tooltip var date = new Date(day.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[this.activeDay.component].component.startDate; var startDate = startDay ? new Date(startDay) : null; // Determine whether current date falls before component's start date. var beforeStartDate = startDate ? date.getTime() < startDate.getTime() : false; // UTC necessary since days are passed yyyy-mm-dd, and new Date uses midnight UTC, so local times // are presented as the day before var dateString = date.getUTCDate() + " " + monthStrings[date.getUTCMonth()] + " " + date.getUTCFullYear(); document.querySelector('#uptime-tooltip .date').innerHTML = dateString; // Update the outage fields if (this.activeDay.isGroup) { this.updateGroupOutageFields() } else { this.updateOutageFields(day.outages.p, day.outages.m, day.related_events, beforeStartDate); } } UptimeTooltipHandler.prototype.hoursFromSeconds = function(s) { return Math.floor(s / 3600); } UptimeTooltipHandler.prototype.minutesFromSeconds = function(s) { // If less than a minute, round up to 1 minute to show that some outage existed if (s > 0 && s < 60) { return 1; } // Otherwise use floor return Math.floor((s % 3600) / 60); } UptimeTooltipHandler.prototype.updateGroupOutageFields = function() { // Hide time info document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; document.querySelector(".related-events h3").style.display = 'none'; document.querySelector('.no-related-msg').style.display = 'none'; var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); eventList.parentNode.replaceChild(cloneList, eventList); var partialCount = 0; var majorCount = 0; /** We were originally using the operationalCount as part of the no outage copy for group components, but ultimately decided not to use it. I opted to leave the variable in place in case we ever decide to use it in the future. */ var operationalCount = 0; var noDataCount = 0; var showcasedComponentsCount = 0; var components = uptimeData[this.activeDay.component].component.group for (var i = 0; i < components.length; i++) { if (!uptimeData[components[i]]) continue; showcasedComponentsCount++; var outages = uptimeData[components[i]].days[this.activeDay.index].outages; var currentDay = uptimeData[components[i]].days[this.activeDay.index]; var currentDate = new Date(currentDay.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[components[i]].component.startDate; var startDate = startDay ? new Date(startDay) : null; if (outages.p) { partialCount += 1; } if (outages.m) { majorCount += 1; } // Only increase operational count if component has data for this day if (!outages.p && !outages.m) { if (startDate && currentDate.getTime() < startDate.getTime()) { noDataCount +=1; } else { operationalCount +=1; } } } document.querySelector('#major-outage-group-count').style.display = majorCount ? 'block' : 'none'; document.querySelector('#partial-outage-group-count').style.display = partialCount ? 'block' : 'none'; document.querySelector('#major-outage-group-count .count').innerText = majorCount + (majorCount === 1 ? " component" : " components"); document.querySelector('#partial-outage-group-count .count').innerText = partialCount + (partialCount === 1 ? " component" : " components "); // Show no data message only if we do not have data for any showcased components in the group var showNoDataMessage = noDataCount === showcasedComponentsCount; // Show no outages message if we have data for the components and no outages in that data document.querySelector('#uptime-tooltip .no-outages-msg').style.display = (majorCount || partialCount || showNoDataMessage) ? 'none' : 'block'; document.querySelector('#uptime-tooltip .no-data-msg').style.display = showNoDataMessage ? 'block' : 'none'; } UptimeTooltipHandler.prototype.updateOutageFields = function(partial, major, relatedEvents, beforeStartDate) { // Hide group info document.querySelector('#major-outage-group-count').style.display = 'none'; document.querySelector('#partial-outage-group-count').style.display = 'none'; // Show the message that no outage present, if none is present if (partial || major || beforeStartDate) { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'none'; } else { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'block'; } if (beforeStartDate) { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'block'; } else { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'none'; } // Update partial outage field if an outage exists, otherwise hide it if (partial) { var hrs = this.hoursFromSeconds(partial); var mins = this.minutesFromSeconds(partial); document.querySelector('#uptime-tooltip .outage-field.partial .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.partial .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; } // Update major outage field if an outage exists, otherwise hide it if (major) { var hrs = this.hoursFromSeconds(major); var mins = this.minutesFromSeconds(major); document.querySelector('#uptime-tooltip .outage-field.major .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.major .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; } var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); document.querySelector(".related-events h3").style.display = (relatedEvents.length ? 'block' : 'none'); for (var i = 0; i < relatedEvents.length; i++) { var listItem = document.createElement("li"); listItem.className = "related-event"; var anchor = document.createElement("a"); anchor.className = "related-event-link"; anchor.target = "_blank"; anchor.href = window.Routes.incident_path(relatedEvents[i].code); var text = document.createTextNode(truncate(relatedEvents[i].name)); anchor.appendChild(text); listItem.appendChild(anchor); cloneList.appendChild(listItem); } const displayNoRelatedMsg = ((major || partial) && !relatedEvents.length); document.querySelector('.no-related-msg').style.display = (displayNoRelatedMsg ? 'block' : 'none'); eventList.parentNode.replaceChild(cloneList, eventList); } UptimeTooltipHandler.prototype.positionTooltip = function() { this.calculatePointerCenter(); this.calculateBoxPosition(); // show tooltip this.tooltip.style.display = 'block'; // position pointer var pointer = this.tooltip.getElementsByClassName('pointer-container')[0]; pointer.style.left = intToPixels(this.pointerCenter.x - 8); pointer.style.top = intToPixels(this.pointerCenter.y - 5); // position display box var box = this.tooltip.getElementsByClassName('tooltip-box')[0]; box.style.left = intToPixels(this.boxLeft); box.style.top = intToPixels(this.pointerCenter.y + 5); this.visible = true; } UptimeTooltipHandler.prototype.calculatePointerCenter = function() { var bounds = this.activeDay.bounds; var rectLeft = bounds.left + window.pageXOffset; var rectBottom = bounds.bottom + window.pageYOffset; var rectWidth = bounds.right - bounds.left; this.pointerCenter = { x: rectLeft + Math.floor(rectWidth / 2), y: rectBottom + 5 } } UptimeTooltipHandler.prototype.calculateBoxPosition = function() { var sideWidth = 162.5; if (this.pointerCenter.x - sideWidth < 0) { this.boxLeft = 0; } else if (this.pointerCenter.x + sideWidth > this.frameWidth) { this.boxLeft = this.frameWidth - sideWidth * 2; } else { this.boxLeft = this.pointerCenter.x - sideWidth; } } UptimeTooltipHandler.prototype.hideTooltip = function() { this.tooltip.style.display = 'none'; this.visible = false; } new UptimeTooltipHandler(); </script> <div class="custom-metrics-container" id="custom-metrics-container"> <div class="timeframes-container"> <a class="font-largest no-link" id="system-metrics" href="#system-metrics">System Metrics</a> <a href="#" class="timeframe color-secondary font-regular border-color" data-js-hook="data-time-period-toggle" data-time-period="month">Month</a> <a href="#" class="timeframe color-secondary font-regular border-color" data-js-hook="data-time-period-toggle" data-time-period="week"><span class="translation_missing" title="translation missing: en.week">Week</span></a> <a href="#" class="timeframe active color-secondary font-regular border-color" data-js-hook="data-time-period-toggle" data-time-period="day">Day</a> </div> <div class="metrics-container"> <div class="metric border-color"> <div class="metric-meta font-large"> <div class="metric-name color-primary"> Background Tasks Duration (average) <span class="tooltip-base tool" title="Average time to execution of background tasks such as email/chat/facebook message delivery, shopify syncronisations/etc.."> ? </span> </div> <div data-js-hook="metrics-display-current-g4lphw657kls" class="metric-average color-secondary"><span class="translation_missing" title="translation missing: en.fetching">Fetching</span></div> </div> <div class="metrics-display-graph"> <div class="graph-container" id="metrics-display-graph-container-g4lphw657kls" data-js-hook= "metrics-display-graph-container-g4lphw657kls"></div> </div> </div> <div class="metric border-color"> <div class="metric-meta font-large"> <div class="metric-name color-primary"> REST API Response Latency (average) <span class="tooltip-base tool" title="We use the REST API for Web &amp; Mobile Apps as well as for App developers."> ? </span> </div> <div data-js-hook="metrics-display-current-849mbf6v0nwh" class="metric-average color-secondary"><span class="translation_missing" title="translation missing: en.fetching">Fetching</span></div> </div> <div class="metrics-display-graph"> <div class="graph-container" id="metrics-display-graph-container-849mbf6v0nwh" data-js-hook= "metrics-display-graph-container-849mbf6v0nwh"></div> </div> </div> </div> </div> <div class="incidents-list format-expanded"> <h2 class="font-largest no-link" id="past-incidents">Past Incidents</h2> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 6</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported today.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 5</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 4</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 3</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 2</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Apr <var data-var="date"> 1</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/v4gr32fx3nn1">Statistics not loading</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Apr <var data-var='date'> 1</var>, <var data-var='time'>12:59</var> PDT </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">Statistics are back online, and we are actively monitoring to ensure stability.</span> <br> <small> Apr <var data-var='date'> 1</var>, <var data-var='time'>12:11</var> PDT </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently investigating this issue.</span> <br> <small> Apr <var data-var='date'> 1</var>, <var data-var='time'>11:49</var> PDT </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Mar <var data-var="date">31</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/3fb424r69brc">Issues to connect some outbound calls</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">Our Phone provider has resolved this incident and we will continue to monitor status.</span> <br> <small> Mar <var data-var='date'>31</var>, <var data-var='time'>10:31</var> PDT </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Our Phone provider has Identified the issue and is scaling up systems and deployed new hosts in order to ease issues.</span> <br> <small> Mar <var data-var='date'>31</var>, <var data-var='time'>10:04</var> PDT </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Our Phone provider has partial outage and working on a fix. We will post an update in one hour or as soon as the issue has been resolved.</span> <br> <small> Mar <var data-var='date'>31</var>, <var data-var='time'>09:22</var> PDT </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">We have raised the issue to our phone provider, and we are following up with them on resolving the issue.</span> <br> <small> Mar <var data-var='date'>31</var>, <var data-var='time'>09:11</var> PDT </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">30</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Mar <var data-var="date">29</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-critical font-large"> <a class="whitespace-pre-wrap" href="/incidents/9qgsxwp0f9g7">Degraded API services performance related to ML</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Mar <var data-var='date'>29</var>, <var data-var='time'>03:36</var> PDT </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">The following features have degraded performances on Machine Learning related features:<br />- AI agent<br />- Auto QA<br />- Ticket fields</span> <br> <small> Mar <var data-var='date'>28</var>, <var data-var='time'>10:14</var> PDT </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Mar <var data-var="date">28</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/66nlgy4kg9yn">Standard voice integration settings page not working</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">Standard voice integration settings page are operational again.</span> <br> <small> Mar <var data-var='date'>28</var>, <var data-var='time'>11:31</var> PDT </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">We have identified the issue and are working on a fix.</span> <br> <small> Mar <var data-var='date'>28</var>, <var data-var='time'>10:15</var> PDT </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently investigating this issue.</span> <br> <small> Mar <var data-var='date'>28</var>, <var data-var='time'>09:55</var> PDT </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">27</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">26</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">25</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">24</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">23</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> </div> <div class="page-footer border-color font-small"> <a href="/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.gorgias.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> </div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('webhook'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/vendor/highstock.min-a7181c8f093438143dae37524f8463a97e2503789bc322732d3141f2c00c1c1a.js"></script> <script> //<![CDATA[ String.prototype.commafy = function () { return this.replace(/(^|[^\w.])(\d{4,})/g, function($0, $1, $2) { return $1 + $2.replace(/\d(?=(?:\d\d\d)+(?!\d))/g, "$&,"); }); } Number.prototype.commafy = function () { return String(this).commafy(); } $(function() { SP.currentPage.numberToDecimalPlaces = function(num, dec) { if (dec == 0) { return Math.round(num).commafy(); } newnum = num.toFixed(dec) var finalValue; // this gets rid of the 100.000% thing if (num == parseInt(newnum)) finalValue = Math.round(num); else finalValue = newnum; return finalValue.commafy(); } SP.currentPage.getDataForTimePeriod = function(period) { $.ajax({ type: "GET", // this line must be end up with "//status.*" type of URLs (no protocol, just leading slashes). customers use SSL through us or by offloading with // cloudflare or something like it and the request.protocol the server sees is different than what the browser sees url: "//status.gorgias.com/metrics-display/g4lphw657kls/_.json".replace('_', period) }).done(function(metricsDisplay, textStatus, xhr) { var summary = metricsDisplay.summary , $metricSummaryLabel = HRB.utils.djshook('metrics-display-current-g4lphw657kls') , $graphContainer = HRB.utils.djshook('metrics-display-graph-container-g4lphw657kls'); var errorMsg = null; if(summary === "unavailable") { errorMsg = 'We\'re having issues retrieving data for <strong>Background Tasks Duration (average)</strong>.</div>'; } else if(summary) { // we need to do a basic check to make sure we have any data at all var hasDataRollupsAvailable = false; for(var h = 0; h < metricsDisplay.metrics.length; h++) { if(metricsDisplay.metrics[h].data.length > 0) { hasDataRollupsAvailable = true; break; } } if(!hasDataRollupsAvailable) { errorMsg = "Oops! No data has been indexed for <strong>Background Tasks Duration (average)</strong> for this time period yet."; } } else { errorMsg = "Failed to load. <strong>Background Tasks Duration (average)</strong>"; } if(errorMsg !== null) { $metricSummaryLabel.text("--"); // display -- instead of number $graphContainer.html('<div class="small" style="text-align:center;">' + errorMsg + '</div>'); // removed .parent().find('.metric-meta').remove() so name still shows $graphContainer.removeAttr("style"); return; } $graphContainer.show(); $graphContainer.attr("style", "height: 120px"); // set style after error message removed it // proceed since we have data $metricSummaryLabel.text(SP.currentPage.numberToDecimalPlaces(summary['mean'], 1 ) + ' s'); var metricDataPoints = {} , intervalMsec = metricsDisplay.period.interval * 1000; var startingBucketMsec = parseInt((new Date()).getTime() / intervalMsec) * intervalMsec; for(var h = 0; h < metricsDisplay.metrics.length; h++) { metricDataPoints[metricsDisplay.metrics[h].metric.id] = [] var data = metricsDisplay.metrics[h].data , currentBucketMsec = startingBucketMsec; for(var i = metricsDisplay.period.count; i > 0; i--) { // loop over the data and pull out the data point with the following characteristics // -> closest to currentBucketMsec // -> without being greater than currentMsecBucket // -> without being more than 1 intervalMsec bucket away var valueToUse = null; for(var j = data.length - 1; j >= 0; j--) { var currentTimestampMsec = data[j].timestamp * 1000; if(currentTimestampMsec <= currentBucketMsec && currentTimestampMsec > (currentBucketMsec - intervalMsec)) { valueToUse = data[j].value; // console.log("Using ts:" + currentTimestampMsec + " with value:" + valueToUse + " for bucket:" + currentBucketMsec); break; } } // local time var offset = -1 * (new Date()).getTimezoneOffset() * 60 * 1000; metricDataPoints[metricsDisplay.metrics[h].metric.id].push([currentBucketMsec + offset, valueToUse]) currentBucketMsec -= intervalMsec; } metricDataPoints[metricsDisplay.metrics[h].metric.id].reverse(); } // set Global options Highcharts.setOptions({ lang: { thousandsSep: ',' } }); $('#metrics-display-graph-container-g4lphw657kls').highcharts('StockChart', { plotOptions : { series : { animation : false, color : '#4A8DF9', connectNulls: false }, }, chart : { backgroundColor: '#FFFFFF' }, title : { text: '', style: { display: 'none', } }, credits : { enabled : false }, exporting : { enabled : false }, rangeSelector : { enabled : false }, scrollbar : { enabled : false }, navigator : { enabled : false }, xAxis: { gridLineColor : 'rgba(226,227,236,.8)', labels: { style : { color: '#AAAAAA' } }, lineColor: '#E2E3EC', }, yAxis: { gridLineColor : 'rgba(226,227,236,.5)', labels: { align: 'left', x: 5, y: 3, style : { color: '#AAAAAA' }, enabled : true }, showLastLabel: true, tickPixelInterval: 40, }, series : [ { name : 'Background Tasks Duration (average)', data : metricDataPoints['bhl5vnbxdq1q'], tooltip: { valueSuffix: ' s' }, enableMouseTracking : ($(window).outerWidth() > 480) && true } ], tooltip: { borderWidth: 0, enabled: ($(window).outerWidth() > 480) && true, headerFormat: "<span style='font-size: 10px'>{point.key} </span>", hideDelay: 300, pointFormat: "<span style='color:{point.color}'>●</span> <b>{point.y}</b><br/>", positioner: function() { return {x: 0, y: 0 }; }, shadow: false, shape: "square", split: false } }); }); $.ajax({ type: "GET", // this line must be end up with "//status.*" type of URLs (no protocol, just leading slashes). customers use SSL through us or by offloading with // cloudflare or something like it and the request.protocol the server sees is different than what the browser sees url: "//status.gorgias.com/metrics-display/849mbf6v0nwh/_.json".replace('_', period) }).done(function(metricsDisplay, textStatus, xhr) { var summary = metricsDisplay.summary , $metricSummaryLabel = HRB.utils.djshook('metrics-display-current-849mbf6v0nwh') , $graphContainer = HRB.utils.djshook('metrics-display-graph-container-849mbf6v0nwh'); var errorMsg = null; if(summary === "unavailable") { errorMsg = 'We\'re having issues retrieving data for <strong>REST API Response Latency (average)</strong>.</div>'; } else if(summary) { // we need to do a basic check to make sure we have any data at all var hasDataRollupsAvailable = false; for(var h = 0; h < metricsDisplay.metrics.length; h++) { if(metricsDisplay.metrics[h].data.length > 0) { hasDataRollupsAvailable = true; break; } } if(!hasDataRollupsAvailable) { errorMsg = "Oops! No data has been indexed for <strong>REST API Response Latency (average)</strong> for this time period yet."; } } else { errorMsg = "Failed to load. <strong>REST API Response Latency (average)</strong>"; } if(errorMsg !== null) { $metricSummaryLabel.text("--"); // display -- instead of number $graphContainer.html('<div class="small" style="text-align:center;">' + errorMsg + '</div>'); // removed .parent().find('.metric-meta').remove() so name still shows $graphContainer.removeAttr("style"); return; } $graphContainer.show(); $graphContainer.attr("style", "height: 120px"); // set style after error message removed it // proceed since we have data $metricSummaryLabel.text(SP.currentPage.numberToDecimalPlaces(summary['mean'], 0 ) + ' ms'); var metricDataPoints = {} , intervalMsec = metricsDisplay.period.interval * 1000; var startingBucketMsec = parseInt((new Date()).getTime() / intervalMsec) * intervalMsec; for(var h = 0; h < metricsDisplay.metrics.length; h++) { metricDataPoints[metricsDisplay.metrics[h].metric.id] = [] var data = metricsDisplay.metrics[h].data , currentBucketMsec = startingBucketMsec; for(var i = metricsDisplay.period.count; i > 0; i--) { // loop over the data and pull out the data point with the following characteristics // -> closest to currentBucketMsec // -> without being greater than currentMsecBucket // -> without being more than 1 intervalMsec bucket away var valueToUse = null; for(var j = data.length - 1; j >= 0; j--) { var currentTimestampMsec = data[j].timestamp * 1000; if(currentTimestampMsec <= currentBucketMsec && currentTimestampMsec > (currentBucketMsec - intervalMsec)) { valueToUse = data[j].value; // console.log("Using ts:" + currentTimestampMsec + " with value:" + valueToUse + " for bucket:" + currentBucketMsec); break; } } // local time var offset = -1 * (new Date()).getTimezoneOffset() * 60 * 1000; metricDataPoints[metricsDisplay.metrics[h].metric.id].push([currentBucketMsec + offset, valueToUse]) currentBucketMsec -= intervalMsec; } metricDataPoints[metricsDisplay.metrics[h].metric.id].reverse(); } // set Global options Highcharts.setOptions({ lang: { thousandsSep: ',' } }); $('#metrics-display-graph-container-849mbf6v0nwh').highcharts('StockChart', { plotOptions : { series : { animation : false, color : '#4A8DF9', connectNulls: false }, }, chart : { backgroundColor: '#FFFFFF' }, title : { text: '', style: { display: 'none', } }, credits : { enabled : false }, exporting : { enabled : false }, rangeSelector : { enabled : false }, scrollbar : { enabled : false }, navigator : { enabled : false }, xAxis: { gridLineColor : 'rgba(226,227,236,.8)', labels: { style : { color: '#AAAAAA' } }, lineColor: '#E2E3EC', }, yAxis: { gridLineColor : 'rgba(226,227,236,.5)', labels: { align: 'left', x: 5, y: 3, style : { color: '#AAAAAA' }, enabled : true }, showLastLabel: true, tickPixelInterval: 40, }, series : [ { name : 'REST API Response Latency (average)', data : metricDataPoints['0ny11fcnjqnv'], tooltip: { valueSuffix: ' ms' }, enableMouseTracking : ($(window).outerWidth() > 480) && true } ], tooltip: { borderWidth: 0, enabled: ($(window).outerWidth() > 480) && true, headerFormat: "<span style='font-size: 10px'>{point.key} </span>", hideDelay: 300, pointFormat: "<span style='color:{point.color}'>●</span> <b>{point.y}</b><br/>", positioner: function() { return {x: 0, y: 0 }; }, shadow: false, shape: "square", split: false } }); }); } var $timePeriodToggles = HRB.utils.djshook('data-time-period-toggle'); SP.currentPage.activeTimePeriodToggle = function(period) { $timePeriodToggles.removeClass('active'); $timePeriodToggles.filter('[data-time-period="' + period + '"]').addClass('active'); } SP.currentPage.getAndDisplayInitialChartData = function() { if (window.location.hash == '#week') { SP.currentPage.getDataForTimePeriod('week'); SP.currentPage.activeTimePeriodToggle('week'); } else if (window.location.hash == '#month') { SP.currentPage.getDataForTimePeriod('month'); SP.currentPage.activeTimePeriodToggle('month'); } else { SP.currentPage.getDataForTimePeriod('day'); SP.currentPage.activeTimePeriodToggle('day'); } } $timePeriodToggles.on('click', function() { var newPeriod = $(this).attr('data-time-period'); SP.currentPage.activeTimePeriodToggle(newPeriod); SP.currentPage.getDataForTimePeriod(newPeriod); window.location.hash = newPeriod; return false; }); SP.currentPage.getAndDisplayInitialChartData(); }) //]]> </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-4d053c18cbeef079deb0.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-f39f1afbe40d8b149e0b.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-315523c15b4d55375eca.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren’t supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. Invite the @Statuspage app to that channel to start getting status updates.`, {cssClass: 'error'}); break; case 'default_success': HRB.utils.notify("You're now subscribed to get Statuspage updates in Slack!", {cssClass:'success'}); break; case 'private_channel_success': HRB.utils.notify(`IMPORTANT: Invite the @Statuspage app to your Slack channel #${channelName} to start getting status updates.`, {cssClass:'success'}); break; } } }); </script>   <script> $(function() { var $link = $('<span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.gorgias.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span>'); var setPoweredByStyles = function() { if (!$('.powered-by').length) { $link.appendTo($('.page-footer')) } $('.powered-by').attr('style', 'display: inline !important; visibility:visible !important; opacity: 1 !important; position:static !important; text-indent:0px !important; transform:scale(1) !important'); } setInterval(setPoweredByStyles, 1000); }); </script> </body> </html>