Grievance Redress Service

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data-original-index="15"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/bhutan">Bhutan</a> </li> <li class="tt-suggestion" data-original-index="16"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/bolivia">Bolivia</a> <ul> <li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/bolivia">Español</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="17"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/bosniaandherzegovina">Bosnia and Herzegovina</a> </li> <li class="tt-suggestion" data-original-index="18"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/botswana">Botswana</a> </li> <li class="tt-suggestion" data-original-index="19"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/brazil">Brazil</a> <ul> <li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/brazil">Português</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="20"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/bulgaria">Bulgaria</a> <ul> <li lang="bg"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/bg/country/bulgaria">Български</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="21"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/burkinafaso">Burkina Faso</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/burkinafaso">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="22"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/burundi">Burundi</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/burundi">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="23"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caboverde">Cabo Verde</a> <ul> <li lang="pt"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/caboverde">Português</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="24"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/cambodia">Cambodia</a> <ul> <li lang="km"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/km/country/cambodia">ភាសាខ្មែរ</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="25"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/cameroon">Cameroon</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/cameroon">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="26"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/canada">Canada</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/canada">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="27"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/centralafricanrepublic">Central African Republic</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/centralafricanrepublic">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="28"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/chad">Chad</a> <ul> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/chad">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="29"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/chile">Chile</a> <ul> <li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/chile">Español</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="30"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/china">China</a> <ul> <li lang="zh"><a class="lang-list dropdown-item tt-menu-list" href="https://www.shihang.org/zh/country/china">中文</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="31"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/colombia">Colombia</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/colombia">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="32"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/comoros">Comoros</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/comoros">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="33"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/drc">Democratic Republic of Congo</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/drc">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="34"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/congo">Republic of Congo</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/congo">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="35"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/costarica">Costa Rica</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/costarica">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="36"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/cotedivoire">Cote d'Ivoire</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/cotedivoire">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="37"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/croatia">Croatia</a> </li> <li class="tt-suggestion" data-original-index="38"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eu">Czech Republic</a> </li> <li class="tt-suggestion" data-original-index="39"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/denmark">Denmark</a> </li> <li class="tt-suggestion" data-original-index="40"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/djibouti">Djibouti</a> </li> <li class="tt-suggestion" data-original-index="41"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">Dominica</a> </li> <li class="tt-suggestion" data-original-index="42"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/dominicanrepublic">Dominican Republic</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/dominicanrepublic">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="43"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/ecuador">Ecuador</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/ecuador">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="44"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/egypt">Egypt</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/egypt">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="45"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/elsalvador">El Salvador</a> <ul><li lang="es"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/elsalvador">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="46"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/equatorialguinea">Equatorial Guinea</a> </li> <li class="tt-suggestion" data-original-index="47"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/eritrea">Eritrea</a> </li> <li class="tt-suggestion" data-original-index="48"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/estonia">Estonia</a> </li> <li class="tt-suggestion" data-original-index="49"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/ethiopia">Ethiopia</a> </li> <li class="tt-suggestion" data-original-index="50"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/westerneurope">Europe (Western)</a> </li> <li class="tt-suggestion" data-original-index="51"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Fiji</a> </li> <li class="tt-suggestion" data-original-index="52"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/finland">Finland</a> </li> <li class="tt-suggestion" data-original-index="53"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/france">France</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/france">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="54"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/gabon">Gabon</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/gabon">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="55"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/gambia">The Gambia</a> </li> <li class="tt-suggestion" data-original-index="56"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/georgia">Georgia</a> </li> <li class="tt-suggestion" data-original-index="57"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/germany">Germany</a> </li> <li class="tt-suggestion" data-original-index="58"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/ghana">Ghana</a> </li> <li class="tt-suggestion" data-original-index="59"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/greece">Greece</a> </li> <li class="tt-suggestion" data-original-index="60"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">Grenada</a> </li> <li class="tt-suggestion" data-original-index="61"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/guatemala">Guatemala</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/guatemala">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="62"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/guinea">Guinea</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/guinea">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="63"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/guineabissau">Guinea-Bissau</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/guineabissau">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="64"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">Guyana</a> </li> <li class="tt-suggestion" data-original-index="65"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/haiti">Haiti</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/haiti">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="66"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/honduras">Honduras</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/honduras">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="67"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eu">Hungary</a> </li> <li class="tt-suggestion" data-original-index="68"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/iceland">Iceland</a> </li> <li class="tt-suggestion" data-original-index="69"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/india">India</a> <ul><li lang="hi"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/hi/country/india">Hindi</a></li></ul> </li> <li class="tt-suggestion" data-original-index="70"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/indonesia">Indonesia</a> <ul><li lang="in"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/in/country/indonesia">Bahasa</a></li></ul> </li> <li class="tt-suggestion" data-original-index="71"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/iran">Iran</a> </li> <li class="tt-suggestion" data-original-index="72"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/iraq">Iraq</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/iraq">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="73"> <a class="country-name dropdown-item tt-menu-list" href="https://data.worldbank.org/country/israel">Israel</a> </li> <li class="tt-suggestion" data-original-index="74"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/italy">Italy</a> </li> <li class="tt-suggestion" data-original-index="75"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/jamaica">Jamaica</a> </li> <li class="tt-suggestion" data-original-index="76"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/japan">Japan</a> <ul><li lang="ja"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/ja/country/japan">日本語</a></li></ul> </li> <li class="tt-suggestion" data-original-index="77"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/jordan">Jordan</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/jordan">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="78"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/kazakhstan">Kazakhstan</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/kazakhstan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="79"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/kenya">Kenya</a> </li> <li class="tt-suggestion" data-original-index="80"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Kiribati</a> </li> <li class="tt-suggestion" data-original-index="81"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/korea">Korea</a> </li> <li class="tt-suggestion" data-original-index="82"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/kosovo">Kosovo</a> </li> <li class="tt-suggestion" data-original-index="83"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Kuwait</a> </li> <li class="tt-suggestion" data-original-index="84"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/kyrgyzrepublic">Kyrgyz Republic</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/kyrgyzrepublic">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="85"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/lao">Lao PDR</a> </li> <li class="tt-suggestion" data-original-index="86"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/latvia">Latvia</a> </li> <li class="tt-suggestion" data-original-index="87"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/lebanon">Lebanon</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/lebanon">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="88"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/lesotho">Lesotho</a> </li> <li class="tt-suggestion" data-original-index="89"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/liberia">Liberia</a> </li> <li class="tt-suggestion" data-original-index="90"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/libya">Libya</a> <ul><li lang="ar"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/libya">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="91"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/lithuania">Lithuania</a> </li> <li class="tt-suggestion" data-original-index="92"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/luxembourg">Luxembourg</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/luxembourg">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="93"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/macedonia">FYR of Macedonia</a> <ul><li lang="mk"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/mk/country/macedonia">македонски</a></li></ul> </li> <li class="tt-suggestion" data-original-index="94"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/madagascar">Madagascar</a> <ul><li lang="fr"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/madagascar">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="95"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/malawi">Malawi</a> </li> <li class="tt-suggestion" data-original-index="96"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/malaysia">Malaysia</a> </li> <li class="tt-suggestion" data-original-index="97"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/maldives">Maldives</a> </li> <li class="tt-suggestion" data-original-index="98"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mali">Mali</a> <ul><li lang="fr"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/mali">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="99"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Marshall Islands</a> </li> <li class="tt-suggestion" data-original-index="100"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mauritania">Mauritania</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/mauritania">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="101"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mauritius">Mauritius</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/mauritius">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="102"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mexico">Mexico</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/mexico">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="103"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">FS Micronesia</a> </li> <li class="tt-suggestion" data-original-index="104"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/moldova">Moldova</a> <ul><li lang="ro"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/ro/country/moldova">română</a></li></ul> </li> <li class="tt-suggestion" data-original-index="105"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mongolia">Mongolia</a> <ul><li lang="mn"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/mn/country/mongolia">Монгол</a></li></ul> </li> <li class="tt-suggestion" data-original-index="106"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/montenegro">Montenegro</a> </li> <li class="tt-suggestion" data-original-index="107"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/morocco">Morocco</a> <ul> <li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/morocco">عربي</a></li> <li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/morocco">Français</a></li> </ul> </li> <li class="tt-suggestion" data-original-index="108"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/mozambique">Mozambique</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/mozambique">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="109"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/myanmar">Myanmar</a> </li> <li class="tt-suggestion" data-original-index="110"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/namibia">Namibia</a> </li> <li class="tt-suggestion" data-original-index="111"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/nepal">Nepal</a> </li> <li class="tt-suggestion" data-original-index="112"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/netherlands">Netherlands</a> </li> <li class="tt-suggestion" data-original-index="113"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/nicaragua">Nicaragua</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/nicaragua">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="114"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/niger">Niger</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/niger">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="115"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/nigeria">Nigeria</a> </li> <li class="tt-suggestion" data-original-index="116"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/norway">Norway</a> </li> <li class="tt-suggestion" data-original-index="117"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Oman</a> </li> <li class="tt-suggestion" data-original-index="118"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pakistan">Pakistan</a> </li> <li class="tt-suggestion" data-original-index="119"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Palau</a> </li> <li class="tt-suggestion" data-original-index="120"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/panama">Panama</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/panama">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="121"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/png">Papua New Guinea</a> </li> <li class="tt-suggestion" data-original-index="122"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/paraguay">Paraguay</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/paraguay">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="123"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/peru">Peru</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/peru">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="124"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/philippines">Philippines</a> </li> <li class="tt-suggestion" data-original-index="125"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/poland">Poland</a> <ul><li lang="pl"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pl/country/poland">Polski</a></li></ul> </li> <li class="tt-suggestion" data-original-index="126"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/portugal">Portugal</a> </li> <li class="tt-suggestion" data-original-index="127"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Qatar</a> </li> <li class="tt-suggestion" data-original-index="128"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/romania">Romania</a> <ul><li lang="ro"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/ro/country/romania">Română</a></li></ul> </li> <li class="tt-suggestion" data-original-index="129"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/russia">Russia</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/russia">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="130"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/rwanda">Rwanda</a> <ul><li lang="fr"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/rwanda">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="131"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Samoa</a> </li> <li class="tt-suggestion" data-original-index="132"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/saotome">Sao Tome and Principe</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/saotome">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="133"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/senegal">Senegal</a> <ul><li lang="fr"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/senegal">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="134"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/serbia">Serbia</a> </li> <li class="tt-suggestion" data-original-index="135"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/seychelles">Seychelles</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/seychelles">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="136"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/sierraleone">Sierra Leone</a> </li> <li class="tt-suggestion" data-original-index="137"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/singapore">Singapore</a> </li> <li class="tt-suggestion" data-original-index="138"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eu">Slovak Republic</a> </li> <li class="tt-suggestion" data-original-index="139"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eu">Slovenia</a> </li> <li class="tt-suggestion" data-original-index="140"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Solomon Islands</a> </li> <li class="tt-suggestion" data-original-index="141"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/somalia">Somalia</a> </li> <li class="tt-suggestion" data-original-index="142"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/southafrica">South Africa</a> </li> <li class="tt-suggestion" data-original-index="143"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/southsudan">South Sudan</a> </li> <li class="tt-suggestion" data-original-index="144"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/spain">Spain</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/spain">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="145"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/srilanka">Sri Lanka</a> </li> <li class="tt-suggestion" data-original-index="146"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">St. Kitts and Nevis</a> </li> <li class="tt-suggestion" data-original-index="147"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">St. Lucia</a> </li> <li class="tt-suggestion" data-original-index="148"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">St. Vincent and Grenadines</a> </li> <li class="tt-suggestion" data-original-index="149"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/sudan">Sudan</a> </li> <li class="tt-suggestion" data-original-index="150"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">Suriname</a> </li> <li class="tt-suggestion" data-original-index="151"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/swaziland">Swaziland</a> </li> <li class="tt-suggestion" data-original-index="152"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/sweden">Sweden</a> </li> <li class="tt-suggestion" data-original-index="153"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/switzerland">Switzerland</a> </li> <li class="tt-suggestion" data-original-index="154"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/syria">Syria</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/syria">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="155"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/tajikistan">Tajikistan</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/tajikistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="156"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/tanzania">Tanzania</a> </li> <li class="tt-suggestion" data-original-index="157"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/thailand">Thailand</a> <ul><li lang="th"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/th/country/thailand">ภาษาไทย</a></li></ul> </li> <li class="tt-suggestion" data-original-index="158"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/timor-leste">Timor Leste (East Timor)</a> </li> <li class="tt-suggestion" data-original-index="159"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/togo">Togo</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/togo">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="160"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Tonga</a> </li> <li class="tt-suggestion" data-original-index="161"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/caribbean">Trinidad and Tobago</a> </li> <li class="tt-suggestion" data-original-index="162"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/tunisia">Tunisia</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/tunisia">عربي</a></li></ul> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/tunisia">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="163"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/turkey">Turkey</a> <ul><li lang="tr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/tr/country/turkey">Türkçe</a></li></ul> </li> <li class="tt-suggestion" data-original-index="164"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/turkmenistan">Turkmenistan</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/turkmenistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="165"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Tuvalu</a> </li> <li class="tt-suggestion" data-original-index="166"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/uganda">Uganda</a> </li> <li class="tt-suggestion" data-original-index="167"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/ukraine">Ukraine</a> <ul><li lang="uk"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/uk/country/ukraine">Yкраїнський</a></li></ul> </li> <li class="tt-suggestion" data-original-index="168"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">United Arab Emirates</a> </li> <li class="tt-suggestion" data-original-index="169"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/unitedkingdom">United Kingdom</a> </li> <li class="tt-suggestion" data-original-index="170"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/unitedstates">United States of America</a> </li> <li class="tt-suggestion" data-original-index="171"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/uruguay">Uruguay</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/uruguay">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="172"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/uzbekistan">Uzbekistan</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/uzbekistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="173"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/pacificislands">Vanuatu</a> </li> <li class="tt-suggestion" data-original-index="174"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/venezuela">Venezuela</a> <ul><li lang="es"><a class="lang-list dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/venezuela">Español</a></li></ul> </li> <li class="tt-suggestion" data-original-index="175"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/vietnam">Vietnam</a> <ul><li lang="vi"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/vi/country/vietnam">Tiẽng Việt</a></li></ul> </li> <li class="tt-suggestion" data-original-index="176"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/westbankandgaza">West Bank and Gaza</a> <ul><li lang="ar"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/westbankandgaza">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="177"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/yemen">Yemen</a> <ul><li lang="ar"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/yemen">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="178"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/zambia">Zambia</a> </li> <li class="tt-suggestion" data-original-index="179"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/zimbabwe">Zimbabwe</a> </li> </ul> </div> </div> <div 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</div> <script> $( document ).ready(function() { var mobileAnchorLabel = $('li a[data-device=mobile].active').html(); var mobileAnchorLink = $('li a[data-device=mobile].active').attr('href'); if (typeof mobileAnchorLabel != "undefined" && mobileAnchorLink != 'undefined') { var parentLink = $('.n01v1-nav-list-main li a').attr('href'); var parentLabel = $('.n01v1-nav-list-main li a').html(); if(typeof parentLink != "undefined" && typeof parentLabel != "undefined") { console.log("parent data:"+ parentLink +"::"+ parentLabel); var pageTitle = $('.c01v1-page-title').html(); if (typeof pageTitle != "undefined") { var parentPageTitle = "<h5 class='mrg-t-10 font hidden-lg hidden-md'>"+ "<a href='"+parentLink+"'>"+parentLabel+"</a></h5>"; $('.c01v1-page-title').before(parentPageTitle); } } } }); </script>  <style> .mrg-15{margin-bottom:-15px;} </style></div> <div class="wbl_card section"> <div class="intro_paragraph "> <div class="_loop_lead_paragraph_lg"> <p><p>The Grievance Redress Service 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The GRS enhances the World Bank’s responsiveness and accountability to project-affected communities by ensuring that grievances are promptly reviewed and addressed. The GRS processed an average of 302 complaints over the last three fiscal years, covering a wide spectrum of project-related issues. </p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> <div class="wbl_card section"> <div class="intro_paragraph "> <div class="_loop_lead_paragraph_lg"> <p><p><b><a href="#file">FILE A COMPLAINT</a></b></p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> </div> </div> </div> </div> <div class="col-md-2 colsplit" id=""> <div class=" "> <div class="grid_2_par_1 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="row clearfix full-row-white-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:inherit'>About the GRS</h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="multi_indepth parbase section"> <script src="/etc/designs/wbr/components/playvideo.js"></script> <script src="/etc/designs/wbrrdesign/components/audiotracking.js"></script> <div class="wbgindepth"> <section class="row _loop_slide_3"> <div class="col-lg-4 col-md-4 col-sm-12 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2024/jan/GRS-Annual-Report-FY23-IMG.jpg" title="GRA Annual Report FY23" alt="GRA Annual Report FY23"> </div>   <div class="card-content "> <h4> GRS Marks 9 Years of Commitment to Accountability, Transparency, and Impact </h4>   <p class="card-description"> </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='Read the feature story.' href='https://www.worldbank.org/en/news/feature/2024/01/29/grievance-redress-service-marks-9-years-of-commitment-to-accountability-transparency-and-impact' target=''>Read the feature story.</a></li><li><a data-customlink='nl:body content' data-text='Access the FY23 Annual Report.' href='https://documents1.worldbank.org/curated/en/099543501102413057/pdf/IDU1dc5583d21f56b143ad19c411677673173c42.pdf' target='_blank'>Access the FY23 Annual Report.</a></li> </ul> </div>  </div> </div> </div> </div> <div class="col-lg-4 col-md-4 col-sm-12 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <div class="c05v3-video" id="asd" > <img src="/content/dam/photos/780x439/2020/nov-3/grsvideo-picture-2020.JPG" title="Image" class="img-responsive embed-image" alt="Image"> <div class="_loop_play_icon fa fa-play embed-image"> <span class="sr-only">click</span> </div> <div class="embed-video" style="display:none"> <style type="text/css"> #s7video_div.s7videoviewer{ width:100%; height:auto; } </style> <script type="text/javascript" src="https://worldbank.scene7.com/s7viewers/html5/js/VideoViewer.js"></script> <div id="s7video_div"></div> <script type="text/javascript"> var s7videoviewer = new s7viewers.VideoViewer({ "containerId" : "s7video_div", "params" : { "serverurl" : "https://worldbank.scene7.com/is/image/", "contenturl" : "https://worldbank.scene7.com/is/content/", "config" : "worldbankprod/WBG-Standard-Player", "posterimage": "worldbankprod/World%20Bank%20Grievance%20Redress%20Service%20GRS-AVS", "videoserverurl": "https://worldbank.scene7.com/is/content", "asset" : "worldbankprod/World Bank Grievance Redress Service GRS-AVS" } }) s7videoviewer.init(); </script> </div> </div> </div>   <div class="card-content "> <h4> GRS Video </h4>   <p class="card-description"> Watch the video to find out more about how the GRS works. </p> </div> </div> </div> </div> <div class="col-lg-4 col-md-4 col-sm-12 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/dec-1/GRS-brochure-shutterstock.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> GRS Brochure </h4>   <p class="card-description"> Find out more about the GRS and how it works. </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='Read the GRS brochure (PDF).' href='https://thedocs.worldbank.org/en/doc/8ad81ba45852453465c379e3fa654aab-0290012024/original/GRS-brochure-2021-english.pdf' target='_blank'>Read the GRS brochure (PDF).</a></li> </ul> </div>  </div> </div> </div> </div> <div class="col-lg-4 col-md-4 col-sm-12 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/jul-3/grs-faq-pic.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> Frequently asked questions on the GRS </h4>   <p class="card-description"> </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='Read the GRS FAQ' href='/en/projects-operations/products-and-services/grievance-redress-service/grs-faq' target='_blank'>Read the GRS FAQ</a></li> </ul> </div>  </div> </div> </div> </div> </section> </div> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 36px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-darker-blue-components" style=" background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-10 colsplit" id=""> <div class=" "> <div class="grid_10_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="redesign_title parbase section"> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <hr> <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <p><span><div class= 'c14v1-body' style='float: left;'><div class=' c14v1-square-size'><div class='c14v1-square'><img src='/content/dam/photos/220x220/2020/dec/mena-tunisia-hoel-220x220.jpg' class='img-responsive' alt='Image' title=''></div></div></div></span><a id="file"></a></p><h2>Filing a complaint</h2><p>Any individual or community who believes that a World Bank-financed project has or is likely to, adversely affect them can submit a complaint. </p><p> </p><p> </p><p> </p><p><b>The GRS considers a complaint admissible when:</b><br>- The complaint relates to a World Bank-supported project that is under preparation, active, or has been closed for less than 15 months<br>- The complaint is submitted by individuals or communities affected by a World Bank-supported project, or by their authorized representative; and<br>- The complainant(s) allege that they have been or will be affected by the World Bank-supported project.</p><p><b>Complaints must be in writing and addressed to the GRS. They can be sent by the following methods:<br> </b>-   Online, access the <a href="https://wbgcmsgrs.powerappsportals.com/en-US/new-complaint/" target="_blank">online form</a><br>-   By email to <a href="mailto:grievances@worldbank.org">grievances@worldbank.org</a><br>-   By letter or by hand delivery to the <a href="https://www.worldbank.org/en/about/contacts">World Bank Headquarters</a> in Washington D.C., United States or any <a href="https://www.worldbank.org/en/about/contacts" target="_blank">World Bank Country Office</a> – print and use this <u><a href="https://thedocs.worldbank.org/en/doc/743201426857500569-0290022021/original/GrievanceRedressServiceGRScomplaintform.docx" target="_blank">form</a></u> (DOCX)</p><p><b>Information to include in a complaint<br> </b>Complaints must:</p><p>-   Identify the project subject of the complaint<br>-   Clearly state the project’s adverse impact(s)<br>-   Identify the individual(s) submitting the complaint <br>-   Specify if the complaint is submitted by a representative of the person(s) or community affected by the project<br>-   If the complaint is submitted by a representative, include the name, signature, contact details, and written proof of authority of the representative.</p><p>Supporting evidence is not necessary but may be helpful in reviewing and resolving the complaint. The complaint may also include suggestions on how the individuals believe the complaint could be resolved. All complaints will be treated as confidential. The GRS will not disclose any personal data that may reveal the identity of complainants without their consent.</p><p><b><u><a href="https://thedocs.worldbank.org/en/doc/056ff78f60a1dc79267fb4f603e63012-0290012024/original/GRSPersonalDataPrivacyNoticeandConsent.pdf" target="_blank">GRS Privacy Notice</a></u></b></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-gray-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:Left Align'>GRS Complaints</h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <h3>Track cases admitted by the GRS<br><a href="https://thedocs.worldbank.org/en/doc/791e0e54eaec114ae89f9a94b03b3b85-0290032023/original/GRScaselog.pdf" target="_blank">See all GRS cases</a> (PDF)</h3><h3><span><div class= 'c14v1-body' style=''><div class=' c14v1-full-size'><div class='c14v1-full'><img src='/content/dam/photos/480x225/2020/nov/grscases-480x225.jpg' class='img-responsive' alt='Image' title=''></div></div></div></span><br></h3><h3>The GRS complaint process has three main steps<br><span> <div class= 'c14v1-body' style=''><div class=' c14v1-full-size'><div class='c14v1-full'><img src='/content/dam/photos/768x768/2020/nov/GRS-process768.png' class='img-responsive' alt='Image' title=''></div></div></div></span></h3><h3> </h3><h2><b>GRS Annual Reports</b></h2><p><span style="font-weight: normal;"><a href="https://documents.worldbank.org/en/publication/documents-reports/documentdetail/099543501102413057/idu1dc5583d21f56b143ad19c411677673173c42">FY23</a><br> <a href="https://documents.worldbank.org/en/publication/documents-reports/documentdetail/099411001302365502/idu0e19d100a05a4604888082390083774824110">FY22<br> </a><a href="https://documents.worldbank.org/en/publication/documents-reports/documentdetail/099806503312237621/idu056aaa19b0cd7a0414209cb707c3af2af116c">FY21</a><br> <a href="https://pubdocs.worldbank.org/en/735981610131855597/GRS-AnnualReport-FY20.pdf">FY20</a><br> <a href="https://pubdocs.worldbank.org/en/143681536776465592/GRS-2017AnnualReport.pdf">FY17</a><br> <a href="https://pubdocs.worldbank.org/en/121911510349513569/GRS-Annual-Report-2016.pdf">FY16</a><br> <a href="https://documents1.worldbank.org/curated/en/228041547215300379/pdf/133644-AR-GRS-AnnualReport-2015-PUBLIC.pdf">FY15</a></span></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> <div class="multi_indepth parbase section"> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-6 colsplit" id=""> <div class=" "> <div class="grid_6_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_related section">  <div class="related-v1-section "> <h4 class='h4'>RELATED</h4> <div class="blurb-text" > <p><div><b>World Bank Policies</b></div> <div>- <a href="https://thedocs.worldbank.org/en/doc/5e19f2875f8e99bc226386a35d3c511f-0290012023/original/GRS-Procedure-August-17-2023.pdf">Bank Procedure (BP): Grievance Redress Service</a><br /> - <a href="https://ppfdocuments.azureedge.net/a560148b-a9a2-445d-9333-9142abfed3f6.pdf">Bank Directive: Grievance Redress Service</a></div> <div>- <a href="https://www.worldbank.org/en/projects-operations/environmental-and-social-framework" target="_blank">Environmental and Social Framework (ESF)</a></div> <div>- <a href="https://www.worldbank.org/en/projects-operations/environmental-and-social-policies">Environmental and Social Safeguards Policies</a></div> <div>- <a href="https://thedocs.worldbank.org/en/doc/b9169c5bcf5d1b149635619d3bea5342-0290012023/original/access-to-information-policy.pdf">Access to Information Policy</a></div> <p><b>World Bank Group Accountability</b><br /> - <a href="https://www.worldbank.org/en/about/unit/integrity-vice-presidency">Office of Institutional Integrity</a><br /> - <a href="https://accountability.worldbank.org">World Bank Accountability Mechanism</a><br /> - <a href="http://www.cao-ombudsman.org/">IFC Compliance Advisor Ombudsman</a> (independent accountability mechanism<br /> for IFC)</p> <div><b>Procurement-related Complaints</b><br /> - <a href="https://pubdocs.worldbank.org/en/975671478891365829/Complaints-Guidance-FINAL-Revised.pdf">Instructions for submitting</a> (PDF)</div> </p> </div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 colsplit" id=""> <div class=" "> <div class="grid_6_par_1 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > </div> </div> 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