CINXE.COM

<!DOCTYPE html><html lang="en"><script id="gtm"> performance.mark('gtm.start'); (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; j.onload = function () { performance.mark('gtm.end'); performance.measure('gtm', 'gtm.start', 'gtm.end'); }; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-M36RG8PT'); </script><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><link rel="shortcut icon" href="https://public.slidesharecdn.com/_next/static/media/favicon.7bc3d920.ico"/><script> window.eventsToSend = window.eventsToSend || [] window.eventsToSend.push({ name: "page_rendering", timestamp: new Date().toISOString(), value: JSON.stringify({ time: performance?.now() }) }) </script><script type="speculationrules">{"prerender":[{"where":{"and":[{"href_matches":"/slideshow/*"}]},"eagerness":"moderate"}]}</script><title>Tickets in LiveChat | PPT</title><meta name="robots" content="index, follow"/><meta name="title" content="Tickets in LiveChat"/><meta name="description" content="Tickets in LiveChat - Download as a PDF or view online for free"/><link rel="canonical" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"/><link rel="alternate" hrefLang="en" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"/><link rel="alternate" hrefLang="x-default" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"/><link rel="preconnect" href="https://a.pub.network/" crossorigin="anonymous"/><link rel="preconnect" href="https://b.pub.network/" crossorigin="anonymous"/><link rel="preconnect" href="https://c.pub.network/" crossorigin="anonymous"/><link rel="preconnect" href="https://d.pub.network/" crossorigin="anonymous"/><link rel="preconnect" href="https://c.amazon-adsystem.com" crossorigin="anonymous"/><link rel="preconnect" href="https://s.amazon-adsystem.com" crossorigin="anonymous"/><link rel="preconnect" href="https://secure.quantserve.com/" crossorigin="anonymous"/><link rel="preconnect" href="https://rules.quantcount.com/" crossorigin="anonymous"/><link rel="preconnect" href="https://pixel.quantserve.com/" crossorigin="anonymous"/><link rel="preconnect" href="https://btloader.com/" crossorigin="anonymous"/><link rel="preconnect" href="https://api.btloader.com/" crossorigin="anonymous"/><link rel="preconnect" href="https://confiant-integrations.global.ssl.fastly.net" crossorigin="anonymous"/><link rel="preload" href="https://a.pub.network/slideshare-net/pubfig.min.js" as="script"/><script> window.freestarReactCompontentLoaded = true; // Prevents Freestar from appending the script a second time; typo is theirs window.freestar = window.freestar || { queue: [] }; window.freestar.config = freestar.config || {}; window.freestar.config.disabledProducts = { googleInterstitial: false, }; window.eventsToSend = window.eventsToSend || []; window.freestar.queue.push(function () { window.eventsToSend.push({ name: "freestar_queue_start", timestamp: new Date().toISOString() }) }); </script><meta name="twitter:site" content="@SlideShare"/><meta name="twitter:card" content="player"/><meta name="twitter:title" content="Tickets in LiveChat"/><meta name="twitter:description" content="Tickets in LiveChat - Download as a PDF or view online for free"/><meta name="twitter:image" content="https://cdn.slidesharecdn.com/ss_thumbnails/presentation-131206042756-phpapp01-thumbnail.jpg?width=640&height=640&fit=bounds"/><meta name="twitter:image:alt" content="Tickets in LiveChat"/><meta name="twitter:player" content="https://www.slideshare.net/slideshow/embed_code/key/txzCqV0oF6jCWz"/><meta name="twitter:player:width" content="597"/><meta name="twitter:player:height" content="486"/><meta name="twitter:app:name:googleplay" content="SlideShare Android"/><meta name="twitter:app:id:googleplay" content="net.slideshare.mobile"/><meta name="twitter:app:name:iphone" content="SlideShare iOS"/><meta name="twitter:app:id:iphone" content="917418728"/><meta name="twitter:app:url:iphone" content="slideshare-app://ss/165952101"/><meta name="twitter:app:name:ipad" content="SlideShare iOS"/><meta name="twitter:app:id:ipad" content="917418728"/><meta name="twitter:app:url:ipad" content="slideshare-app://ss/165952101"/><meta property="og:site_name" content="SlideShare"/><meta property="og:type" content="website"/><meta property="og:url" content="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"/><meta property="og:title" content="Tickets in LiveChat"/><meta property="og:description" content="Tickets in LiveChat - Download as a PDF or view online for free"/><meta property="og:image" content="https://cdn.slidesharecdn.com/ss_thumbnails/presentation-131206042756-phpapp01-thumbnail.jpg?width=640&height=640&fit=bounds"/><meta property="og:image:alt" content="Tickets in LiveChat"/><meta property="og:image:type" content="image/webp"/><meta property="og:image:width" content="640"/><meta property="og:image:height" content="360"/><script type="application/ld+json">{"@context":"http://schema.org","@type":"CreativeWork","name":"Tickets in LiveChat","description":"Introducing the new addition to LiveChat – tickets. Learn how they can improve your customer service and how to use the available reporting and best practices to turn your team into customer stars.\r\n\r\nDuring the webinar, we discussed the following topics:\r\n\r\nWhat are tickets and how they work.\r\nNew reporting options for chats and tickets.\r\nTickets good practices.","url":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615","datePublished":"2013-12-06 04:27:56 UTC","publisher":{"@type":"Organization","name":"Slideshare","url":"https://www.slideshare.net/"},"encodingFormat":"application/pdf","fileFormat":"pdf","inLanguage":"en","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"}}</script><script type="application/ld+json">{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.slideshare.net"},{"@type":"ListItem","position":2,"name":"Business","item":"https://www.slideshare.net/category/business"},{"@type":"ListItem","position":3,"name":"Tickets in LiveChat","item":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"}]}</script><script type="application/ld+json">{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.slideshare.net"},{"@type":"ListItem","position":2,"name":"Technology","item":"https://www.slideshare.net/category/technology"},{"@type":"ListItem","position":3,"name":"Tickets in LiveChat","item":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615"}]}</script><script> freestar.queue.push(function() { googletag.pubads().setTargeting('test', []); }); </script><meta name="next-head-count" content="57"/><link rel="preload" href="https://public.slidesharecdn.com/_next/static/media/9c20d643cc03e499-s.p.woff2" as="font" type="font/woff2" crossorigin="anonymous" data-next-font="size-adjust"/><link rel="preload" href="https://public.slidesharecdn.com/_next/static/media/a9b61b60c2d733b4-s.p.woff2" as="font" type="font/woff2" crossorigin="anonymous" data-next-font="size-adjust"/><noscript data-n-css=""></noscript><link rel="preload" href="https://cmp.osano.com/AzZdHGSGtpxCq1Cpt/079b27eb-bb3f-48dd-9bd9-3feb8aec3c38/osano.js" as="script"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/webpack-0599b13ea250d156.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/framework-5a981bd1af7edc76.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/main-9d633b45c44c4167.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/pages/_app-9903e2691681b8ff.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/5121-c12bfd4bed7c2139.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/5227-39ee391886565a03.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/chunks/pages/slideshow/%5Btitle%5D/%5Bid%5D-f6b0022d6ffa2cbb.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/7428e0cfa8e25233998931b17ceda9cf627f9cac/_buildManifest.js"/><link rel="preload" as="script" href="https://public.slidesharecdn.com/_next/static/7428e0cfa8e25233998931b17ceda9cf627f9cac/_ssgManifest.js"/><style>:root{--black:#000;--white:#fff;--alice-blue-100:#f5fcff;--alice-blue-200:#f2faff;--alice-blue-300:#f2f9fc;--alice-blue-600:#ddf1f9;--celadon-blue:#027eb0;--celadon-blue-dark:#026c97;--midnight-green-dark:#002e3c;--light-gray:#e9edf8;--pale-gray:#fdfdfd;--border-light:#e3e6ef;--snow-gray:#f3f6fd;--snow-gray-100:#f9faff;--blue-gray-100:#f5f6fa;--blue-gray-200:#e3e6f0;--blue-gray-300:#d0d6e6;--blue-gray-400:#b4bbd1;--blue-gray-500:#989fbc;--blue-gray-575:#6d7594;--blue-gray-600:#636c8b;--blue-gray-700:#424766;--blue-gray-800:#212240;--blue-gray-900:#0e0f25;--blue-300:#005e93;--blue-200:#0076b9;--blue-100:#e7f5fc;--gray-500:#303133;--tangerine-100:#fbedd8;--color-info:#3aa7ea;--color-error:#bf3131;--color-success:#337c41;--color-warning:#cd5308;--color-error-red-100:#f2dede;--celadon-blue-rgb:2,126,176;--blue-gray-600-rgb:99,108,139;--color-twitter:#1da1f2;--color-twitter-hover:#1a91da;--color-facebook:#3b5998;--color-facebook-hover:#3c5586;--color-linkedin:#337ab1;--color-linkedin-hover:#2e6e9f;--color-scribd:#1e7b85;--color-scribd-hover:#1d7680;--color-sms:#3b3835;--color-email:#bbc4c8;color-scheme:only light;--header-height:64px;--toolbar-height:54px;--progress-bar-height:8px;--pushdown-height:90px;--adhesion-height:0px;--key-moments-size:140px;--sidebar-size:404px;--metadata-toolbar-height:100px;--metadata-toolbar-offset:0px;--metadata-toolbar-shadow-opacity:0;--actions-menu-height:74px;--max-content-width:1688px;--border-radius:8px;--sticky-index:8;--header-index:11;--dropdown-index:99;--freestar-index:999;--progress-bar-index:9999;--popup-index:9999;--toast-index:99999;--pointly-index:2;--slide-actions-index:3;--font-weight-light:300;--font-weight-regular:400;--font-weight-medium:600;--font-weight-bold:700;--font-weight-black:900;--font-size-large:16px;--font-size-medium:14px;--font-size-small:12px;--font-size-xsmall:10px;--line-height-relax:1.5;--line-height-compact:1.15;--line-height-tight:1;--ease:cubic-bezier(0.2,0,0,1)}@media screen and (max-width:1249px){:root{--sidebar-size:364px}}@media screen and (max-width:1024px){:root{--header-height:75px}}@media screen and (max-width:767px){:root{--pushdown-height:50px}}@media only screen and (min-width:929px){:root{--actions-menu-height:0}}*,:after,:before{box-sizing:border-box}*{margin:0}:focus-visible{outline:2px solid rgba(2,126,176,.7);outline-offset:2px}body,html{min-height:100%}html{scroll-behavior:smooth;scrollbar-gutter:stable}body{background-color:var(--white);font-family:var(--font-family);font-size:var(--font-size-medium);line-height:var(--line-height-relax);overflow:clip scroll;text-rendering:optimizeLegibility;-webkit-text-size-adjust:100%;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}canvas,img,picture,video{display:block;max-width:100%}button,input,select,textarea{font-family:var(--font-family)}h1,h2,h3,h4,h5,h6,p{overflow-wrap:break-word}#__next,#root{isolation:isolate;min-height:100%;height:-moz-max-content;height:max-content}::-moz-selection{color:var(--blue-gray-900);background-color:var(--blue-gray-200)}::selection{color:var(--blue-gray-900);background-color:var(--blue-gray-200)}body:has(dialog[open]){overflow:clip}body:has(dialog.scrollable[open]){overflow:auto}header:has(+aside.visible){box-shadow:none}header:has(+aside:not(.visible)){box-shadow:0 1px 0 0 var(--blue-gray-200)}.content-wrapper{width:100%;max-width:var(--max-content-width);margin-inline:auto}.clamp-lines{-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;display:-webkit-box}.clamp-lines,.ellipsis{text-overflow:ellipsis;overflow:hidden}.ellipsis{white-space:nowrap}.seo-only,.sr-only{position:absolute!important;width:1px;height:1px;border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);padding:0;margin:-1px;overflow:hidden;white-space:nowrap}.no-scroll,body[class^=no-scroll-for-]{overflow:hidden;touch-action:none}.hide-scrollbar{-ms-overflow-style:none;scrollbar-width:none}.hide-scrollbar::-webkit-scrollbar{display:none}.unstyled-button{background:none;border:none;padding:0}body:has(#slideshare_pushdown-pushdown-cls iframe){--pushdown-height:90px}body:has(.fs-pushdown-sticky:empty){--pushdown-height:0px}@media only screen and (max-width:928px){#fs-sticky-footer{bottom:var(--actions-menu-height)}}@media only screen and (min-width:1051px){body:has(#slideshare_pushdown-pushdown-cls.fs-pushdown-sticky){--metadata-toolbar-offset:0px!important}}.metadata-toolbar{top:var(--metadata-toolbar-offset)}body:has(#fs-sticky-footer iframe) #fixed-download-container{bottom:var(--adhesion-height,0)}body:not(:has(#fs-sticky-footer iframe)) #fs-sticky-footer{min-height:0!important}dialog[open]{display:grid;grid-template-rows:max-content;opacity:1}dialog[open]::backdrop{opacity:.6}dialog{max-width:100dvw;max-height:100dvh;box-shadow:0 0 0 1px rgba(9,30,66,.08),0 2px 1px rgba(9,30,66,.08),0 0 20px -6px rgba(9,30,66,.3);border:0;padding:0;margin:auto;overflow:clip}dialog,dialog::backdrop{opacity:0;transition:opacity .3s ease-out,transform .3s ease-out,translate .3s ease-out,display allow-discrete .3s,overlay allow-discrete .3s}dialog::backdrop{background-color:#000}@starting-style{dialog[open],dialog[open]::backdrop{opacity:0}}.popover.open,[popover]:popover-open{opacity:1;scale:1}[popover]:popover-open::backdrop{opacity:0}.popover.floating-ui{display:none;z-index:var(--popup-index)}.popover.floating-ui.open{display:block;opacity:1}.popover,[popover]{position:absolute;inset:auto;color:var(--blue-gray-800);background-color:canvas;border:0;border-radius:4px;box-shadow:0 1px 5px rgba(0,0,0,.05),0 4px 12px rgba(0,0,0,.2);overscroll-behavior:contain;overflow:clip auto;padding:0;margin-block:1ch;scale:.96}.popover,[popover],[popover]::backdrop{transition:opacity .3s,scale .3s,display allow-discrete .2s,overlay allow-discrete .2s;opacity:0}@starting-style{.popover.open,[popover]:popover-open,[popover]:popover-open::backdrop{opacity:0}.popover.open,[popover]:popover-open{scale:.96}}.popover [data-popover-title],[popover] [data-popover-title]{border-bottom:1px solid var(--border-light);padding-block:24px;padding-inline:16px;font-weight:600}.popover [data-popover-list],[popover] [data-popover-list]{display:flex;flex-direction:column;list-style:none;padding-inline:0;padding-block:8px}.popover [data-popover-item],[popover] [data-popover-item]{width:100%;display:flex;align-items:center;gap:8px;padding-block:12px;padding-inline:16px;color:inherit;text-decoration:none;cursor:pointer}.popover [data-popover-item]:hover,[popover] [data-popover-item]:hover{background-color:var(--blue-gray-100)}.popover [role=separator],[popover] [role=separator]{margin-block:8px;margin-inline:16px}@supports (anchor-name:--foo-bar){[popover]{position-try-order:most-height;position-visibility:anchors-visible}[popover][data-popover-position=bottom]{position-area:bottom;position-try:flip-block;transform-origin:top}[popover][data-popover-position=bottom-start]{position-area:bottom span-right;position-try:flip-block,flip-inline;transform-origin:top left}[popover][data-popover-position=bottom-end]{position-area:bottom span-left;position-try:flip-block,flip-inline;transform-origin:top right}[popover][data-popover-position=top]{position-area:top;position-try:flip-block}[popover][data-popover-position=top-start]{position-area:top span-right;position-try:flip-block,flip-inline;transform-origin:bottom left}[popover][data-popover-position=top-end]{position-area:top span-left;position-try:flip-block,flip-inline;transform-origin:bottom right}[popover][data-popover-position=left]{position-area:left;position-try:flip-inline;transform-origin:right}[popover][data-popover-position=left-start]{position-area:left span-bottom;position-try:flip-block,flip-inline;transform-origin:top right}[popover][data-popover-position=left-end]{position-area:left span-top;position-try:flip-block,flip-inline;transform-origin:bottom right}[popover][data-popover-position=right]{position-area:right;position-try:flip-inline;transform-origin:left}[popover][data-popover-position=right-start]{position-area:right span-bottom;position-try:flip-block,flip-inline;transform-origin:top left}[popover][data-popover-position=right-end]{position-area:right span-top;position-try:flip-block,flip-inline;transform-origin:bottom left}}#fs-sticky-footer,.orp-player-wrapper{z-index:var(--freestar-index)!important}.fs-sticky-parent{position:static!important}.fs-sticky-wrapper{padding-right:0!important;display:block!important}#slideshare_pushdown-pushdown-cls.fs-pushdown-sticky{position:static!important}body.no-scroll-mobile #slideshare_pushdown-pushdown-cls{height:auto}body.gallery-view #slideshare_pushdown-pushdown-cls{display:none}#pushdown-ad-large{display:grid;justify-content:center;align-items:center}#above-recs-desktop-ad-sm,#above-recs-mobile,#below-reader-ad,#between-recs-ad-1,#between-recs-ad-2{height:280px}@media screen and (min-width:929px){#below-reader-ad,#between-recs-ad-1,#between-recs-ad-2{height:250px}#above-recs-desktop-ad-sm,#above-recs-desktop-ad-sm-2{aspect-ratio:336/280;height:280px;margin-bottom:32px}#above-recs-desktop-ad-sm_container{justify-content:left!important}}@media only screen and (min-width:1051px){body{--padding-x-offset:clamp(1rem,-1.6rem + 8vw,8rem);--margin-x-offset:0px;--end:calc(var(--padding-x-offset) + var(--sidebar-size) + var(--margin-x-offset))}#fs-sticky-footer:has(#slideshare_adhesion){left:0;width:calc(100% - var(--end))}#fs-sticky-footer:has(#slideshare_adhesion2){width:var(--end);left:unset;right:0}}@media only screen and (min-width:1689px){body{--margin-x-offset:calc(calc(100% - var(--max-content-width)) / 2)}}div:has(>#between-recs-ad-1),div:has(>#between-recs-ad-2),div:has(>#interstitial-ad-1),div:has(>[id^=slideshare_docs_incontent]){display:grid;justify-content:center}div:has(>#interstitial-ad-1.video-interstitial-ad){display:block}@media screen and (max-width:928px){div:has(>#above-recs-mobile),div:has(>#below-reader-ad){display:grid;justify-content:center}}#fs-sticky-footer.hidden,.orp-player-wrapper.hidden{display:none!important}@media only screen and (max-width:928px){#fs-sticky-footer.hidden-on-mobile,.orp-player-wrapper.hidden-on-mobile{display:none!important}}div[id^=FreeStarVideoAdContainer_]{width:100%}#freestar-video-child:not(:empty){margin-bottom:24px}div[id^=FreeStarVideoAdContainer_FloatingOnly]{width:auto;aspect-ratio:auto}:root{--shadow-color:rgba(122,61,143,.15);--osano-dialog-shadow:drop-shadow(var(--shadow-color) 0.5px 1px 1px) drop-shadow(var(--shadow-color) 1px 2px 2px) drop-shadow(var(--shadow-color) 2px 4px 4px) drop-shadow(var(--shadow-color) 4px 8px 8px) drop-shadow(var(--shadow-color) 8px 16px 16px)}.osano-cm-dialog{background-color:#212240;color:var(--white)}.osano-cm-dialog__close{color:inherit;stroke:var(--white)}.osano-cm-dialog--eu{display:grid;grid-template-columns:1fr 200px;grid-column-gap:48px;-moz-column-gap:48px;column-gap:48px;max-height:95dvh;font-family:Source Sans Pro,sans-serif;color:var(--blue-gray-600,#636c8b);background-color:var(--white,#fff);border-top-left-radius:var(--border-radius,8px);border-top-right-radius:var(--border-radius,8px);filter:var(--osano-dialog-shadow);padding-block-start:32px;padding-block-end:20px;padding-inline:5%;.osano-cm-dialog__content{max-height:calc(95dvh - 52px)}.osano-cm-dialog__close{display:none}.osano-cm-dialog__title{font-size:24px;font-weight:700;color:var(--blue-gray-900,#0e0f25);margin-block-end:16px}.osano-cm-content__usage-list{font-size:16px}.osano-cm-usage-list__list{margin-block-start:8px;margin-block-end:16px;margin-inline-start:8px;.osano-cm-list__list-item{font-size:16px}}.osano-cm-link,.osano-cm-message{font-size:16px}.osano-cm-message{display:flex}.osano-cm-drawer-links,.osano-cm-link{display:inline}.osano-cm-link{color:var(--celadon-blue,#027eb0);font-weight:600;text-decoration:none;&:hover{color:var(--celadon-blue-dark,#026c97)}&:after{content:"|";padding-inline:12px}&:last-child:after{content:""}}.osano-cm-dialog__list{line-height:normal;margin-block-start:24px;.osano-cm-list__list-item{display:inline-flex;align-items:center;&:after{content:"|";padding-inline:16px;color:var(--blue-gray-200,#e3e6f0);font-size:28px}&:last-child:after{content:""}}}.osano-cm-toggle__switch{display:none}.osano-cm-toggle__input{width:16px;height:16px;margin:unset;overflow:unset;accent-color:var(--blue-gray-900,#0e0f25);position:static;opacity:1}.osano-cm-toggle__label.osano-cm-label{color:var(--blue-gray-600,#636c8b);font-size:18px;font-weight:600;margin-left:8px;margin-inline-end:0}.osano-cm-dialog__buttons{min-width:unset;align-self:flex-end;display:grid;grid-row-gap:8px;row-gap:8px;justify-content:stretch;align-items:center;margin:unset;.osano-cm-buttons__button{height:-moz-max-content;height:max-content;min-height:40px;font-size:16px;font-weight:600;margin:unset}.osano-cm-accept-all{order:-1}.osano-cm-accept-all,.osano-cm-manage{background-color:var(--celadon-blue,#027eb0)}.osano-cm-deny,.osano-cm-denyAll,.osano-cm-save{background-color:transparent;color:var(--celadon-blue,#027eb0);border:1px solid var(--celadon-blue,#027eb0)}}}.osano-cm-dialog--eu.osano-cm-dialog--br{.osano-cm-dialog__title{font-size:26px;font-weight:600}.osano-cm-dialog__buttons{row-gap:12px}}.osano-cm-window:has(>.osano-cm-dialog--br-overlay):before{content:"";position:fixed;inset:0;background-color:rgba(0,0,0,.6);z-index:-1}@media screen and (max-width:768px){.osano-cm-dialog--eu{-moz-column-gap:24px;column-gap:24px;grid-template-columns:1fr;padding-block-end:32px;padding-inline:16px;.osano-cm-dialog__buttons{display:flex;flex-wrap:nowrap;align-items:center;justify-content:flex-start;gap:16px;.osano-cm-buttons__button{width:-moz-max-content;width:max-content}}}.osano-cm-dialog--eu.osano-cm-dialog--br{.osano-cm-link,.osano-cm-message{font-size:16px;width:auto}.osano-cm-dialog__buttons{margin-block-start:24px;row-gap:16px}}}@media screen and (max-width:520px){.osano-cm-dialog--eu{font-size:14px;padding-block-start:16px;padding-block-end:16px;.osano-cm-dialog__title{font-size:20px;margin-block-end:8px}.osano-cm-link,.osano-cm-message{font-size:inherit}.osano-cm-usage-list__list{font-size:12px;.osano-cm-list__list-item{font-size:inherit}}.osano-cm-toggle__label.osano-cm-label{font-size:15px}.osano-cm-dialog__list{width:100%;display:flex;flex-direction:column;margin-block-start:8px;.osano-cm-list__list-item{display:grid;border-bottom:1px solid var(--blue-gray-200,#e3e6f0);padding-block:4px;&:last-child{border-bottom:unset}}.osano-cm-list__list-item:after{content:unset}.osano-cm-list-item__toggle{align-self:baseline;justify-content:space-between;.osano-cm-toggle__label{order:-1;margin:unset}}}.osano-cm-dialog__buttons{display:grid;grid-template-columns:1fr 1fr;grid-column-gap:16px;-moz-column-gap:16px;column-gap:16px;grid-row-gap:12px;row-gap:12px;margin-block-start:0;.osano-cm-buttons__button{min-width:-moz-max-content;min-width:max-content;width:unset;justify-self:stretch}.osano-cm-accept-all{grid-column:1/span 2}}}.osano-cm-dialog--eu.osano-cm-dialog--br{padding-block-start:32px;padding-block-end:32px;.osano-cm-dialog__title{font-size:26px;margin-block-end:16px}.osano-cm-link,.osano-cm-message{font-size:16px;width:auto}.osano-cm-dialog__buttons{margin-block-start:24px;row-gap:16px}}}@media screen and (min-width:929px){.osano-cm-widget{display:none}.osano-cm-content__message{margin-bottom:8px;padding-bottom:0;width:90%}.osano-cm-message{font-size:12px}.osano-cm-drawer-links{margin:0}.osano-cm-link{color:var(--celadon-blue);font-size:12px}.osano-cm-list__list-item{font-size:12px}.osano-cm-dialog__buttons{display:flex;align-items:center;gap:6px}.osano-cm-button{height:44px;font-size:14px;background-color:var(--celadon-blue);border-color:var(--celadon-blue);color:var(--white);padding:10px;margin:3px 0}.osano-cm-denyAll{background-color:var(--blue-gray-800);border-color:var(--white);color:var(--white)}}.osano-cm-widget{display:none}.osano-cm-content__message{margin-bottom:8px;padding-bottom:0;width:90%}.osano-cm-message{font-size:12px}.osano-cm-drawer-links{margin:0}.osano-cm-link{color:var(--celadon-blue);font-size:12px}.osano-cm-list__list-item{font-size:12px}.osano-cm-dialog__buttons{display:flex;align-items:center;gap:6px}.osano-cm-button{height:44px;font-size:14px;background-color:var(--celadon-blue);border-color:var(--celadon-blue);color:var(--white);padding:10px;margin:3px 0}.osano-cm-denyAll{background-color:var(--blue-gray-800);border-color:var(--white);color:var(--white)}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/bccb245ee3362e85-s.woff2) format("woff2");unicode-range:u+0460-052f,u+1c80-1c8a,u+20b4,u+2de0-2dff,u+a640-a69f,u+fe2e-fe2f}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/4117e16a89310b23-s.woff2) format("woff2");unicode-range:u+0301,u+0400-045f,u+0490-0491,u+04b0-04b1,u+2116}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/2a041df68de43fa6-s.woff2) format("woff2");unicode-range:u+1f??}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/17c5807503b61094-s.woff2) format("woff2");unicode-range:u+0370-0377,u+037a-037f,u+0384-038a,u+038c,u+038e-03a1,u+03a3-03ff}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/7572a3f8628c1f19-s.woff2) format("woff2");unicode-range:u+0102-0103,u+0110-0111,u+0128-0129,u+0168-0169,u+01a0-01a1,u+01af-01b0,u+0300-0301,u+0303-0304,u+0308-0309,u+0323,u+0329,u+1ea0-1ef9,u+20ab}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/9c20d643cc03e499-s.p.woff2) format("woff2");unicode-range:u+0100-02ba,u+02bd-02c5,u+02c7-02cc,u+02ce-02d7,u+02dd-02ff,u+0304,u+0308,u+0329,u+1d00-1dbf,u+1e00-1e9f,u+1ef2-1eff,u+2020,u+20a0-20ab,u+20ad-20c0,u+2113,u+2c60-2c7f,u+a720-a7ff}@font-face{font-family:__Source_Sans_3_4d9a39;font-style:normal;font-weight:200 900;font-display:swap;src:url(https://public.slidesharecdn.com/_next/static/media/a9b61b60c2d733b4-s.p.woff2) format("woff2");unicode-range:u+00??,u+0131,u+0152-0153,u+02bb-02bc,u+02c6,u+02da,u+02dc,u+0304,u+0308,u+0329,u+2000-206f,u+20ac,u+2122,u+2191,u+2193,u+2212,u+2215,u+feff,u+fffd}@font-face{font-family:__Source_Sans_3_Fallback_4d9a39;src:local("Arial");ascent-override:109.21%;descent-override:42.66%;line-gap-override:0.00%;size-adjust:93.76%}.__className_4d9a39{font-family:__Source_Sans_3_4d9a39,__Source_Sans_3_Fallback_4d9a39,Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;font-style:normal}.__variable_4d9a39{--font-family:"__Source_Sans_3_4d9a39","__Source_Sans_3_Fallback_4d9a39",Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}.PageProgressBar_root__1y_Q3{position:fixed;top:0;left:0;width:100%;z-index:var(--progress-bar-index);pointer-events:none}.PageProgressBar_bar__Kyoem{width:100%;height:3px;background-color:var(--celadon-blue);transform:scaleX(0);transform-origin:left;transition:transform .4s cubic-bezier(.4,0,.2,1),opacity .5s ease;opacity:1}.PageProgressBar_complete__KhJy3{opacity:0}.ErrorShell_root__zYUH8{min-height:100vh;display:flex;flex-direction:column}.Header_root__8A86O{--fluid-16-24:clamp(1rem,0.7373rem + 1.3136vi,1.5rem);position:relative;height:var(--header-height);display:grid;grid-template-columns:auto 1fr;align-items:center;grid-gap:24px;gap:24px;background-color:var(--white);font-family:inherit;padding-inline:var(--fluid-16-24)}.Header_root__8A86O.Header_sticky__NGNE7{position:sticky;top:0;transition:box-shadow .3s ease-in-out;z-index:var(--header-index)}.Header_root__8A86O button{font-size:14px;white-space:nowrap}.Header_wrapper___zBfP{display:flex;align-items:center;flex-shrink:0;gap:12px}@media screen and (max-width:1320px){.Header_root__8A86O.Header_biggerSearch__Ce0Hq{grid-template-columns:auto 1fr auto}}@media screen and (min-width:768px){.Header_root__8A86O{grid-template-columns:repeat(3,minmax(min-content,1fr))}}.Hamburger_root__tHlgC{display:grid;place-content:center;background:transparent;border:0;border-radius:2px;color:var(--blue-gray-600);padding:0;margin:0;cursor:pointer}@media screen and (min-width:768px){.Hamburger_root__tHlgC{display:none}}.SidebarFallback_loggedOutRoot__oKMfe{display:grid;grid-template-rows:170px 1fr}.SidebarFallback_loggedOutContainer__Tpr_u{display:flex;flex-direction:column;padding:16px}.SidebarFallback_loggedInRoot__r1CEd{display:grid;grid-template-rows:64px 1fr}.SidebarFallback_loggedInContainer__dw_ML{display:flex;flex-direction:column;gap:16px;padding:16px}.SidebarFallback_loggedInLinks__C2NaL{display:grid;grid-gap:24px;gap:24px}.SidebarFallback_loggedInUser__b8i41{display:flex;align-items:center;gap:8px;margin-block-start:12px;margin-block-end:auto}.Skeleton_root__U4QqL{--skeleton-bg:rgba(0,0,0,.1);--shimmer-bg:linear-gradient(90deg,transparent,rgba(0,0,0,.04),transparent);position:relative;display:block;height:1.2rem;flex-shrink:0;background:var(--skeleton-bg);overflow:hidden}.Skeleton_root__U4QqL:after{content:"";position:absolute;inset:0;translate:-100% 0;background:var(--shimmer-bg);animation:Skeleton_shimmer__hGst9 2s ease-in-out .5s infinite}.Skeleton_circle___fxTG{aspect-ratio:1/1;border-radius:100vmax;height:unset}.Skeleton_rectangle__UY3OD{border-radius:0}.Skeleton_rounded__BLBq2{border-radius:4px}.Skeleton_text___JusF{border-radius:4px;font-size:1rem;scale:1 .6}.Skeleton_text___JusF:before{content:"\00a0"}.Skeleton_list__xNehW{display:flex;flex-direction:column;gap:6px;padding-inline:8px;padding-block:10px}.Skeleton_copy__qgw2R{display:flex;flex-direction:column;padding-block:12px;padding-inline:16px}.Skeleton_copy__qgw2R .skeleton:first-child{margin-block-end:8px}@keyframes Skeleton_shimmer__hGst9{0%{translate:-100% 0}50%{translate:100% 0}to{translate:100% 0}}.Icon_root__AjZyv{--size:24px;position:relative;display:flex;align-items:center;justify-content:center}.Icon_icon__4zzsG{flex-shrink:0;display:inline-block;width:var(--size);height:var(--size);-webkit-mask-position:center;mask-position:center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:cover;mask-size:cover;vertical-align:middle}.Drawer_root__ob4ZM[open]{translate:0 0}.Drawer_root__ob4ZM{position:fixed;inset:0;border-radius:0;translate:var(--slide-from)}@starting-style{.Drawer_root__ob4ZM[open]{translate:var(--slide-from)}}.Drawer_root__ob4ZM[data-placement=left]{--slide-from:-100% 0;inset-inline-end:auto;border-top-right-radius:var(--border-radius);border-bottom-right-radius:var(--border-radius)}.Drawer_root__ob4ZM[data-placement=right]{--slide-from:100% 0;inset-inline-start:unset;border-top-left-radius:var(--border-radius);border-bottom-left-radius:var(--border-radius)}.Drawer_root__ob4ZM[data-placement=bottom]{--slide-from:0 100%;inset-block-start:unset;border-top-left-radius:var(--border-radius);border-top-right-radius:var(--border-radius)}.Drawer_content__ye6ZB{display:grid;overflow:auto}.Drawer_root__ob4ZM[data-placement=left],.Drawer_root__ob4ZM[data-placement=right]{width:min(280px,80vw);height:100dvh}.Drawer_root__ob4ZM[data-placement=bottom]{width:100dvw;max-height:80dvh}.CloseButton_root__JCTRm{position:absolute;right:16px;top:16px;width:40px;height:40px;display:grid;place-content:center;color:var(--blue-gray-600);border-radius:100vmax;background-color:transparent;border:0;padding:0;margin:0;transition:background-color .2s ease-in-out;cursor:pointer}.CloseButton_root__JCTRm:hover{background-color:rgba(var(--blue-gray-600-rgb),.05)}.Logo_root__Qba3h{flex-shrink:0}.SearchForm_root__usp4s{position:relative;justify-self:center;width:min(100%,440px)}.SearchForm_root__usp4s form{display:grid}.SearchForm_root__usp4s input{height:40px;border-radius:100vmax;border:1px solid var(--blue-gray-600);margin:0;padding:0 40px 0 16px;color:var(--blue-gray-900);background-color:var(--white);width:100%}.SearchForm_root__usp4s.SearchForm_biggerSearch__syu70{width:100%}.SearchForm_root__usp4s input::-moz-placeholder{color:var(--blue-gray-600)}.SearchForm_root__usp4s input::placeholder{color:var(--blue-gray-600)}div.SearchForm_popover__K3_9y{left:anchor(left);right:anchor(right)}div.SearchForm_popoverContent__O_56c{max-width:100%}div.SearchForm_popoverContent__O_56c p{--webkit-line-clamp:unset;line-clamp:unset}.SearchForm_hidden__rZp69{display:none}.SearchForm_submit__U8kPR{width:32px;height:32px;position:absolute;right:14px;top:50%;display:grid;place-content:center;border:none;background:transparent;border-radius:100vmax;color:var(--blue-gray-400);padding:0;margin:0;translate:0 -50%;cursor:pointer}.SearchForm_expressivePlaceholder__6nNw5{position:absolute;top:10px;left:20px;height:20px;overflow:hidden;white-space:nowrap;pointer-events:none;max-width:100%;display:flex;padding-right:60px}.SearchForm_expressiveLabel__7_0_U{display:block;color:var(--blue-gray-575);font-size:14px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.SearchForm_expressiveLabelMobile__ZmtzP{display:none}@media screen and (max-width:928px){.SearchForm_expressiveLabelDesktop__D0GoT,.SearchForm_popover__K3_9y{display:none}.SearchForm_expressiveLabelMobile__ZmtzP{display:block}}@media screen and (max-width:768px){.SearchForm_root__usp4s{justify-self:flex-end}}.PopoverContent_root__Wu_Vr{max-width:332px;padding-block:12px;padding-inline:16px;display:flex;gap:10px;align-items:flex-start}.PopoverContent_root__Wu_Vr .PopoverContent_title__U2Bf2{display:flex;align-items:center;justify-content:space-between;font-size:1rem;margin-bottom:4px}.PopoverContent_inner__Ulol1{display:flex;flex-direction:column}.PopoverContent_root__Wu_Vr .PopoverContent_title__U2Bf2 span{line-height:18px;font-weight:600}.PopoverContent_accentBubble__E3IDn{margin-left:34px}.PopoverContent_root__Wu_Vr p{-webkit-box-orient:vertical;-webkit-line-clamp:3;display:-webkit-box;color:var(--blue-gray-600);font-size:14px;line-height:18px;line-clamp:5;overflow:hidden}.AccentBubble_root__DZ4aE{padding:4px 12px;border-radius:100px;background:var(--tangerine-100);font-size:11px;font-weight:600;color:var(--gray-500);display:flex;text-align:center;justify-content:center}.HeaderActions_root__11_ai{display:flex;align-items:center;justify-self:flex-end;gap:16px}@media screen and (max-width:768px){.HeaderActions_root__11_ai{display:none}}.Footer_footer__N3WmV{width:100%;display:flex;flex-direction:column;background-color:var(--midnight-green-dark);color:var(--blue-gray-400);padding:24px;margin-top:auto}.Footer_separator__Qa1tj{border:1px solid var(--white);opacity:.2;margin:24px 0}.FooterTop_wrapper__RuYz5{display:flex;justify-content:space-between;align-items:center;gap:24px}.FooterTop_links__9J65v{color:inherit;display:flex;align-items:center;flex-wrap:wrap;-moz-column-gap:40px;column-gap:40px;row-gap:12px;padding:0;margin:0}.FooterTop_cookiePreferenceButton__xmSox{background-color:transparent;border:none;color:inherit;font-size:inherit;font-weight:800;cursor:pointer}@media screen and (max-width:768px){.FooterTop_links__9J65v{-moz-column-gap:24px;column-gap:24px}}.Link_root__vn3ab{display:inline-flex;align-items:center;gap:4px;border-radius:2px;color:inherit;font-size:inherit;font-weight:inherit;text-decoration:none;-webkit-text-decoration-color:transparent;text-decoration-color:transparent;transition:color .2s ease-in-out,-webkit-text-decoration-color .2s ease-in-out .2s;transition:color .2s ease-in-out,text-decoration-color .2s ease-in-out .2s;transition:color .2s ease-in-out,text-decoration-color .2s ease-in-out .2s,-webkit-text-decoration-color .2s ease-in-out .2s}.Link_primary__Iq4CI{color:var(--celadon-blue-dark)}.Link_primary__Iq4CI:focus,.Link_primary__Iq4CI:focus-visible,.Link_primary__Iq4CI:hover{color:var(--celadon-blue)}.Link_gray__Efpxa{color:var(--blue-gray-600)}.Link_gray__Efpxa:focus,.Link_gray__Efpxa:focus-visible,.Link_gray__Efpxa:hover{color:var(--blue-gray-700)}.Link_light__mcUPh{color:var(--blue-gray-400)}.Link_light__mcUPh:focus,.Link_light__mcUPh:focus-visible,.Link_light__mcUPh:hover{color:var(--blue-gray-100)}.Link_dark__Ql4LW{color:var(--blue-gray-800)}.Link_dark__Ql4LW:focus,.Link_dark__Ql4LW:focus-visible,.Link_dark__Ql4LW:hover{color:var(--celadon-blue)}.Link_weight-regular__yPpnB{font-weight:400}.Link_weight-medium__h0ic3{font-weight:600}.Link_weight-bold__me4nt{font-weight:700}.Link_size-small__wSSrC{font-size:12px}.Link_size-medium__ZLo12{font-size:14px}.Link_size-large__W0PAv{font-size:16px}.Link_size-xLarge__Dq0j8{font-size:18px}.Link_hoverUnderline__QMNau:hover,.Link_underline__RoQbh{text-decoration:underline;-webkit-text-decoration-color:inherit;text-decoration-color:inherit}.Link_hoverUnderline__QMNau:hover{text-decoration-thickness:1.5px;text-underline-offset:2px}.FooterBottom_wrapper__Gj9p_{height:51px;display:flex;align-items:center;gap:24px}.FooterBottom_copyright__xltkG{font-size:14px;line-height:24px;margin-right:auto}.FooterBottom_icons__wEEhc{display:flex;align-items:center;gap:16px}.FooterBottom_separator__181dN{width:2px;height:22px;background-color:var(--white);opacity:.2}.PrivateContentMessage_root__IEx17{flex-grow:1;width:100%;height:100%;display:flex;align-items:flex-start}.PrivateContentMessage_box__YG0Bp{width:100%;max-width:960px;background-color:#f2dede;border-color:#eed3d7;border-radius:8px;color:#b94a48;font-size:14px;font-weight:400;padding:16px 24px;margin:100px auto}@media screen and (max-width:960px){.PrivateContentMessage_box__YG0Bp{margin-left:16px;margin-right:16px}}.RemovedContentMessage_root__rtN5X{flex-grow:1;width:100%;display:flex;align-items:flex-start}.RemovedContentMessage_box__pw1z3{width:100%;max-width:960px;background-color:#fcf8e3;border:1px solid #fbeed5;border-radius:4px;color:#c09853;font-size:14px;font-weight:400;text-shadow:0 1px 0 hsla(0,0%,100%,.5);padding:16px 24px;margin:100px auto}.RemovedContentMessage_title__vwHjN{color:#504c48;font-size:25px;font-weight:300;line-height:35px;margin-bottom:4px}@media screen and (max-width:960px){.RemovedContentMessage_box__pw1z3{margin-left:16px;margin-right:16px}}.ErrorDisplay_root__bY_Qo{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;background:var(--white);font-family:-system-ui,sans-serif;color:var(--blue-gray-800)}.ErrorDisplay_smiley__o9HSN{width:129px;height:122px;margin:60px auto 30px}.ErrorDisplay_errorBox__jL_9h{max-width:800px;width:100%;height:290px;background:var(--white) url(/images/fadedlogo.jpg) no-repeat left top;background-position:14px 20px;margin:0 auto 120px}.ErrorDisplay_errorCode__AlZal{border-right:1px solid var(--blue-gray-100);color:var(--blue-gray-500);float:left;font-size:1.3em;height:290px;line-height:370px;margin:0 25px 0 0;vertical-align:bottom;text-align:center;width:200px}.ErrorDisplay_errorBox__jL_9h h1{font-weight:400;margin-bottom:0}.ErrorDisplay_errorBox__jL_9h h2{font-size:.9em;font-weight:400;margin-top:0}.ErrorDisplay_errorBox__jL_9h h3{font-size:1em;font-weight:700;margin:10px 0}.ErrorDisplay_errorBox__jL_9h ul{list-style-type:none}.ErrorDisplay_errorBox__jL_9h ul li{background:transparent url(/images/arrow.png) no-repeat left 6px;float:left;font-size:.813em;font-weight:400;list-style-type:none;margin:.313em;padding-left:20px;width:110px}.ErrorDisplay_middle__espDJ{padding-right:3.5em}.ErrorDisplay_searchSection__1J_EK{background:var(--blue-gray-100) url(/images/searchbg.jpg) repeat-x left top;border:1px solid var(--blue-gray-300);float:left;padding:10px;margin-top:20px}.ErrorDisplay_searchSection__1J_EK form{display:flex}.ErrorDisplay_searchSection__1J_EK button{background:url(/images/searchbutton.jpg) repeat-x scroll 0 0 #ffb762;border:1px solid #db9b51;color:var(--blue-gray-800);cursor:pointer;float:left;font-size:1em;margin:0 0 0 .8px;padding:9px 15px;outline:0 none;text-decoration:none;text-shadow:1px 1px 1px var(--white);vertical-align:top}.ErrorDisplay_searchSection__1J_EK button span{background:#ffb762 url(/images/magnifier.jpg) no-repeat 0 0;padding:0 8px;margin-left:5px;text-decoration:none}.ErrorDisplay_errorSearchBox__Uglib{border-color:var(--blue-gray-500) var(--blue-gray-400) var(--blue-gray-400) var(--blue-gray-500);border-width:1px;color:var(--blue-gray-600);float:left;font-size:13px;margin-left:2px;padding:9px;vertical-align:top;width:350px}@media screen and (max-width:768px){.ErrorDisplay_searchSection__1J_EK{width:calc(100% - 240px)}.ErrorDisplay_errorSearchBox__Uglib{width:calc(100% - 128px);margin:0 auto}}.ToastManager_root__mVUMQ{position:fixed;inset-block-end:0;inset-inline:0;display:grid;justify-items:flex-end;justify-content:flex-end;grid-gap:1vh;gap:1vh;padding-block-end:5vh;padding-right:1rem;pointer-events:none;z-index:var(--toast-index)}@media only screen and (max-width:928px){.ToastManager_root__mVUMQ{justify-items:center;justify-content:center;padding-right:0;top:0;padding-block-start:2vh;inset-block-end:unset}}.Toast_root__ZhPa4{min-width:360px;max-width:360px;display:grid;grid-template-columns:max-content 1fr repeat(2,max-content);grid-gap:4px;gap:4px;background-color:var(--background);border-radius:8px;color:var(--white);padding-block:28px;padding-inline:24px;pointer-events:all;opacity:1;transition:opacity .3s ease-in-out}@starting-style{.Toast_root__ZhPa4{opacity:0}}.Toast_info__g9NV8{--background:var(--midnight-green-dark)}.Toast_success__sWJ1E{--background:var(--color-success)}.Toast_error__SQpXK{--background:var(--color-error)}.Toast_warning__7GyxY{--background:var(--color-warning)}.Toast_root__ZhPa4>svg{flex-shrink:0;margin-top:2px}.Toast_content__whMkq{font-weight:400;font-size:16px;line-height:24px;word-wrap:break-word}.Toast_separator__dUZVN{width:1px;background-color:var(--blue-gray-500);opacity:.3;margin-inline:8px}.Toast_dismiss___YbdO{color:var(--blue-gray-300);cursor:pointer}.Toast_dismiss___YbdO:hover{color:var(--white)}.PortalsContainer_drawerRoot__esMLC{position:fixed;top:0;left:0}.PortalsContainer_bannerRoot__Q_sNw{position:relative}.PortalsContainer_drawerRoot__esMLC{z-index:101} /*# sourceMappingURL=65044a2b35345606.css.map*/</style><style>.SlideshowScreen_root__k9j1_{width:100%;max-width:var(--max-content-width);position:relative;display:grid;place-content:flex-start;grid-template-columns:minmax(0,1fr) var(--sidebar-size);grid-template-rows:auto auto 1fr;background-color:var(--white);padding-block:1px;padding-inline:clamp(1rem,-1.6rem + 8vw,8rem);margin-inline:auto}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe{grid-template-columns:var(--key-moments-size) minmax(0,1fr) var(--sidebar-size)}.SlideshowScreen_root__k9j1_.SlideshowScreen_withAdSidebar__iVE05{--sidebar-size:calc(1px + 300px + 56px)}.SlideshowScreen_root__k9j1_:before{content:"";position:absolute;inset:0 0 auto;height:1px;background-color:var(--blue-gray-200);margin-inline:-50vw}.SlideshowScreen_root__k9j1_ .sidebar{border-left:1px solid var(--blue-gray-200);grid-row:1/-1;grid-column:2}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .sidebar{grid-column:3}.SlideshowScreen_root__k9j1_ .metadata{grid-column:1/-2;grid-row:1}.SlideshowScreen_root__k9j1_ .metadata-toolbar{grid-column:1/-2;grid-row:2}.SlideshowScreen_root__k9j1_ .player{grid-column:1}@media screen and (min-width:929px){.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .player{grid-column:2;grid-row:3}}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .key-moments{grid-column:1;grid-row:3}@media screen and (min-width:929px){.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .player{border-left:1px solid var(--blue-gray-200)}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .metadata{padding-inline-end:24px}}@media screen and (min-width:929px) and (max-width:1050px){.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe{grid-template-columns:var(--key-moments-size) minmax(0,1fr);padding-inline:0}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .metadata,.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe .metadata-toolbar{grid-column:1/-1;padding-inline:16px}}@media screen and (max-width:928px){.SlideshowScreen_root__k9j1_:before{display:none}.SlideshowScreen_root__k9j1_.SlideshowScreen_withKeyMoments__RbHLe{grid-template-columns:minmax(0,1fr)!important}.SlideshowScreen_root__k9j1_ .metadata,.SlideshowScreen_root__k9j1_ .metadata-toolbar,.SlideshowScreen_root__k9j1_ .player{grid-column:1/-1}}.PrivateContentScreen_root__qdfD9{gap:30px}.PasswordForm_root__Pnyoo,.PrivateContentScreen_root__qdfD9{min-height:calc(100svh - 2 * var(--header-height));background-color:var(--blue-gray-100);display:flex;flex-direction:column;align-items:center;justify-content:center}.PasswordForm_root__Pnyoo{gap:20px}.Form_root__NTbyO{display:flex;flex-direction:column;gap:10px}.Form_root__NTbyO button[type=submit]{align-self:flex-start}.Button_root__i1yp0{--size:44px;--foreground:var(--white);--background:var(--celadon-blue);--border:var(--celadon-blue);--fontSize:16px;--padding-x:14px;position:relative;min-width:48px;min-height:var(--size);display:flex;align-items:center;border-radius:4px;border:none;background-color:var(--background);color:var(--foreground);font-size:var(--fontSize);font-weight:var(--font-weight-medium);padding-inline:var(--padding-x);transition:color .2s ease-in-out,background-color .2s ease-in-out;cursor:pointer}.Button_root__i1yp0 span{display:flex;align-items:center;gap:4px;opacity:1;transition:opacity .2s ease-in-out}.Button_large__Yv_oe{--fontSize:18px;--size:48px;--padding-x:20px}.Button_regular__i28NX{--fontSize:18px;--size:44px}.Button_medium__H8pKi{--size:40px}.Button_small__sqsEx{--size:32px;--padding-x:12px}.Button_xsmall__jBPCG{--fontSize:14px;--size:24px;--padding-x:8px}.Button_root__i1yp0.Button_icon__1C4qi{justify-content:center;min-width:24px;padding:0}.Button_icon__1C4qi{width:var(--size);height:var(--size)}.Button_spinner__iLPXf{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);opacity:0;visibility:hidden;transition:opacity .2s ease-in-out,visibility .2s ease-in-out}.Button_loading__ZYqeE .Button_spinner__iLPXf{opacity:1;visibility:visible;transition-delay:0s}.Button_loading__ZYqeE span{opacity:0}.Button_fullWidth__dRbM6{width:100%;justify-content:center}.Button_fullWidth__dRbM6 span{justify-content:center}.Button_disabled__M5jJf{opacity:.8;pointer-events:none;-webkit-user-select:none;-moz-user-select:none;user-select:none}.Button_primary__K25Gq.Button_contained__gyjai{--foreground:var(--white);--background:var(--celadon-blue);--border:var(--celadon-blue)}.Button_primary__K25Gq.Button_contained__gyjai:active,.Button_primary__K25Gq.Button_contained__gyjai:hover{--background:var(--celadon-blue-dark);--border:var(--celadon-blue-dark)}.Button_primary__K25Gq.Button_outlined__oZHqK{border:1px solid var(--border);--foreground:var(--celadon-blue-dark);--background:transparent;--border:var(--celadon-blue-dark)}.Button_primary__K25Gq.Button_outlined__oZHqK:hover{--foreground:var(--blue-gray-800);--background:rgba(var(--celadon-blue-rgb),0.05);--border:var(--blue-gray-800)}.Button_primary__K25Gq.Button_outlined__oZHqK:active{--foreground:var(--celadon-blue-dark);--background:rgba(var(--celadon-blue-rgb),0.1);--border:var(--celadon-blue)}.Button_primary__K25Gq.Button_text__ZT_3O{--foreground:var(--celadon-blue-dark);--background:transparent;--border:transparent}.Button_primary__K25Gq.Button_text__ZT_3O:hover{--foreground:var(--celadon-blue-dark);--background:rgba(var(--celadon-blue-rgb),0.05);--border:transparent}.Button_primary__K25Gq.Button_text__ZT_3O:active{--foreground:var(--celadon-blue);--background:rgba(var(--celadon-blue-rgb),0.1);--border:transparent}.Button_secondary__hHiHI.Button_contained__gyjai{--foreground:var(--white);--background:var(--blue-gray-600);--border:var(--blue-gray-600)}.Button_secondary__hHiHI.Button_contained__gyjai:hover{--background:var(--blue-gray-700);--border:var(--blue-gray-700)}.Button_secondary__hHiHI.Button_contained__gyjai:active{--background:var(--blue-gray-500);--border:var(--blue-gray-500)}.Button_secondary__hHiHI.Button_outlined__oZHqK{border:1px solid var(--border);--foreground:var(--blue-gray-600);--background:transparent;--border:var(--blue-gray-600)}.Button_secondary__hHiHI.Button_outlined__oZHqK:hover{--foreground:var(--blue-gray-700);--background:rgba(var(--blue-gray-600-rgb),0.05);--border:var(--blue-gray-700)}.Button_secondary__hHiHI.Button_outlined__oZHqK:active{--foreground:var(--blue-gray-600);--background:rgba(var(--blue-gray-600-rgb),0.1);--border:var(--blue-gray-500)}.Button_secondary__hHiHI.Button_regular__i28NX{border:1px solid var(--border);--foreground:var(--blue-gray-700);--background:var(--white);--border:var(--blue-gray-200)}.Button_secondary__hHiHI.Button_regular__i28NX:hover{--background:var(--blue-gray-100)}.Button_secondary__hHiHI.Button_text__ZT_3O{--foreground:var(--blue-gray-600);--background:transparent;--border:transparent}.Button_secondary__hHiHI.Button_text__ZT_3O:hover{--foreground:var(--blue-gray-700);--background:rgba(var(--blue-gray-600-rgb),0.05);--border:transparent}.Button_secondary__hHiHI.Button_text__ZT_3O:active{--foreground:var(--blue-gray-600);--background:rgba(var(--blue-gray-600-rgb),0.1);--border:transparent}.Button_tertiary__ae6C5{--foreground:var(--blue-gray-700);--background:var(--white);border:1px solid var(--blue-gray-200)}.Button_tertiary__ae6C5:hover{--background:var(--blue-gray-100)}.Button_tertiary__ae6C5.Button_active__YNf7E,.Button_tertiary__ae6C5:active{--background:var(--blue-gray-200)}.Dropdown_container__NBOZ_{display:flex;flex-direction:column;gap:8px;font-family:var(--font-family);width:100%;max-width:280px}.Dropdown_select__8pQOA{border:1px solid var(--blue-gray-500);border-radius:4px;font-size:16px;font-weight:400;color:var(--blue-gray-900);margin:0;padding:8px 20px 8px 8px;background:transparent}.Dropdown_select__8pQOA:hover{border:1px solid var(--blue-gray-600);background:transparent}.Dropdown_select__8pQOA:focus{outline:none;border:1px solid var(--celadon-blue)}.Dropdown_footerText__NChWz{color:var(--blue-gray-600);font-size:11px;font-weight:400}.Dropdown_error__QI4FY{border:1px solid var(--color-error)}.Label_label__KH246{font-weight:600;font-size:14px;font-family:var(--font-family);color:var(--blue-gray-600);margin:0;-webkit-user-select:none;-moz-user-select:none;user-select:none}.Label_error__jqh1I{color:var(--color-error)}.RequiredNotice_required___q_RJ{display:flex;align-items:center;gap:8px;color:var(--blue-gray-600);font-size:11px;font-weight:400}.RequiredNotice_error__eBy3b{color:var(--color-error)}.Input_container__QSkRF{display:flex;flex-direction:column;gap:8px;font-family:var(--font-family);width:100%;max-width:280px}.Input_input__Q0qP2{padding:8px;border:1px solid var(--blue-gray-500);border-radius:4px;font-size:16px;font-weight:400;color:var(--blue-gray-900);margin:0;height:46px}.Input_input__Q0qP2:hover{border:1px solid var(--blue-gray-600)}.Input_input__Q0qP2:focus{outline:none;border:1px solid var(--celadon-blue)}.Input_error__l9OaT{border:1px solid var(--color-error)}.Input_characterLimit__4NkYE{color:var(--blue-gray-600);font-size:11px;font-weight:400}.Input_characterLimitError__ZByP3{color:var(--color-error)}.Input_footer__55AdV{display:flex;justify-content:space-between}.Input_footerAlignRight__DG8UZ{justify-content:flex-end}.Text_root__is73U{display:inline-block;padding:0;margin:0}.Text_primary__rZf7F{color:var(--blue-gray-900)}.Text_secondary__EPWj0{color:var(--blue-gray-600)}.Text_success__Mcw5I{color:var(--color-success)}.Text_error__pdEO6{color:var(--color-error)}.Text_warning__xCiZk{color:var(--color-warning)}.Text_white__Sb1IU{color:#fff}.Text_rowTitle__U1gB1{font-size:28px;line-height:35px}.Text_xlarge__X3NtK{font-size:20px;line-height:26px}.Text_large__c_Tar{font-size:18px;line-height:26px}.Text_medium__rk8Tn{font-size:16px;line-height:22px}.Text_small__S0zKm{font-size:14px;line-height:18px}.Text_xsmall__vYp9p{font-size:12px;line-height:15px}.Text_xxsmall__kOJdm{font-size:11px;line-height:14px}.Text_disabled___vAZA{color:var(--blue-gray-500)}.Text_italic__ZZFbJ{font-style:italic}.Text_weight-light__Rh8tc{font-weight:300}.Text_weight-regular__gWC16{font-weight:400}.Text_weight-medium__oIdYz{font-weight:500}.Text_weight-strong__yEO2S{font-weight:600}.Text_weight-bold__xnsIS{font-weight:700}.Text_ellipsis__QNjvO{max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.Text_lineClamp__SO_Pl{overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-box-orient:vertical}.TextArea_container__oc_q4{display:flex;flex-direction:column;gap:8px;font-family:var(--font-family);width:100%;max-width:280px}.TextArea_textarea__VyrNQ{padding:8px;border:1px solid var(--blue-gray-500);border-radius:4px;font-size:16px;font-weight:400;color:var(--blue-gray-900);font-family:var(--font-family);min-height:150px;margin:0}.TextArea_textarea__VyrNQ:hover{border:1px solid var(--blue-gray-600)}.TextArea_textarea__VyrNQ:focus{outline:none;border:1px solid var(--celadon-blue);background:transparent}.TextArea_error__o_XpL{border:1px solid var(--color-error)}.TextArea_characterLimit__hm9El{color:var(--blue-gray-600);font-size:11px;font-weight:400}.TextArea_characterLimitError__UbPM9{color:var(--color-error)}.TextArea_footer__EG4wA{display:flex;justify-content:space-between}.TextArea_footerAlignRight__PmO7Z{justify-content:flex-end}.TagInput_container__4lPGD{display:flex;flex-direction:column;gap:8px;font-family:var(--font-family);width:100%;max-width:280px}.TagInput_input__lsGqa{border:none;flex:1 1;min-width:100px;height:30px}.TagInput_tag__9BE6f{border-radius:20px;padding:4px 8px;border:1px solid var(--blue-gray-300);display:flex;gap:8px;font-size:14px;color:var(--blue-gray-600);font-weight:600;align-items:center}.TagInput_closeTag__oeDgn{border:none;background-color:transparent;padding:0;color:var(--blue-gray-500);font-size:10px;margin:0}.TagInput_closeTag__oeDgn:hover{opacity:.75;cursor:pointer}.TagInput_inputContainer__dl2dW{box-sizing:border-box;padding:8px;border:1px solid var(--blue-gray-500);border-radius:4px;font-size:16px;font-weight:400;color:var(--blue-gray-900);width:100%;display:flex;gap:8px}.TagInput_inputContainer__dl2dW:hover{border:1px solid var(--blue-gray-600)}.TagInput_input__lsGqa:focus{outline:none;border-radius:4px;border:1px solid var(--celadon-blue)}.TagInput_error__INAMJ{border:1px solid var(--color-error)}.TagInput_errorText__Dq2QW{display:flex;align-items:center;gap:8px;color:var(--color-error);font-size:11px;font-weight:400}.TagInput_autocompleteContainer__RgOvw{position:relative}.TagInput_autocomplete__nGD9D{background-color:var(--white);display:flex;flex-direction:column;width:100%;position:absolute;left:0;right:0;top:-8px;box-shadow:0 .5px 5px rgba(0,0,0,.039),0 3.75px 11px rgba(0,0,0,.19);border-radius:4px;overflow-y:scroll;z-index:3}.TagInput_suggestion__k4kfh{padding:8px;color:var(--blue-gray-600);font-weight:600;text-decoration:underline;text-underline-offset:1.5px}.TagInput_suggestion__k4kfh:hover{cursor:pointer;color:var(--blue-gray-600)}.TagInput_focusedSuggestion__QnSXo,.TagInput_suggestion__k4kfh:hover{background-color:var(--blue-gray-200)}.TagInput_tagContainer__LflB5{display:flex;gap:8px;flex-wrap:wrap;width:100%}.TagInput_footerText__O_1t4{color:var(--blue-gray-600);font-size:11px;font-weight:400}.Selector_container__v2jVr{display:flex;flex-direction:column;gap:8px;font-family:var(--font-family);width:100%;max-width:280px}.Selector_selector__U2foh{border-radius:4px;display:flex;width:100%}.Selector_selector__U2foh button{border:1px solid var(--blue-gray-500);padding:6px 0;flex:1 1;margin:0;background-color:transparent}.Selector_selector__U2foh button:enabled:hover{cursor:pointer;background-color:var(--blue-gray-300)}.Selector_selector__U2foh button:first-child{border-radius:4px 0 0 4px}.Selector_selector__U2foh button:last-child{border-radius:0 4px 4px 0}.Selector_selector__U2foh button.Selector_selected__nyxjH{border:1px solid var(--celadon-blue);background-color:var(--celadon-blue)}.Selector_selector__U2foh button.Selector_selected__nyxjH .Selector_text__Rs7F7{color:var(--white)}.Selector_selector__U2foh button.Selector_selected__nyxjH:focus{outline-offset:4px}.Selector_selectorContainer__h4Mg1{display:flex;align-items:center;gap:4px}.Selector_icon__Y9S90{color:var(--blue-gray-500)}.Selector_text__Rs7F7{margin:0;font-weight:400;font-size:16px;font-family:Source Sans Pro,sans-serif}.IconWithExplanation_container__21T3S{position:relative;display:inline-flex}.IconWithExplanation_explanation___qwbw{position:absolute;top:50%;transform:translateY(-50%);left:120%;background-color:#fff;border-radius:4px;box-shadow:0 .5px 5px rgba(0,0,0,.039),0 3.75px 11px rgba(0,0,0,.19);z-index:3;padding:8px;width:150px}.IconWithExplanation_container__21T3S:hover .IconWithExplanation_explanation___qwbw{display:block}.IconWithExplanation_arrow__fCL_Y{content:"";position:absolute;left:-10px;margin-left:-5px;top:50%;transform:translateY(-50%);border:10px solid transparent;border-right-color:#fff}@media (max-width:768px){.IconWithExplanation_arrow__fCL_Y{margin-right:-5px;margin-left:0;border-color:transparent transparent transparent #fff;left:auto;right:-10px}.IconWithExplanation_explanation___qwbw{left:auto;right:120%}}.Checkbox_wrapper__HI5JR{display:flex;gap:10px;align-items:center}.Checkbox_input__RZSBL:hover,.Checkbox_label__7BF2Y:hover,.Checkbox_wrapper__HI5JR:hover{cursor:pointer}.Checkbox_wrapper__HI5JR .Checkbox_label__7BF2Y{font-weight:400;color:var(--blue-gray-900);margin:0}.Checkbox_wrapper__HI5JR .Checkbox_input__RZSBL{width:20px;height:20px;accent-color:var(--celadon-blue);margin:0}.Checkbox_wrapper__HI5JR:hover .Checkbox_input__RZSBL{accent-color:var(--celadon-blue-dark)}.Checkbox_wrapper__HI5JR:hover .Checkbox_label__7BF2Y{color:var(--celadon-blue-dark)}.RadioButton_root__592m2{--size:16px;--borderSize:2px;display:inline-flex;align-items:center;justify-content:flex-start;gap:12px;padding-block:8px;cursor:pointer}.RadioButton_root__592m2.RadioButton_large__K_9NI{--size:24px}.RadioButton_root__592m2.RadioButton_rtl__rAcql{font-size:16px;justify-content:space-between}.RadioButton_root__592m2:hover:not(.RadioButton_labelOnLeft__nb96s){font-weight:600}.RadioButton_root__592m2 input[type=radio]{position:relative;width:var(--size);height:var(--size);-webkit-appearance:none;-moz-appearance:none;appearance:none;background-color:transparent;margin:0;border:var(--borderSize) solid var(--blue-gray-500);border-radius:100vmax}.RadioButton_root__592m2 input[type=radio]:before{content:"";position:absolute;top:50%;left:50%;display:block;width:calc(var(--size) / 2);height:calc(var(--size) / 2);background-color:var(--celadon-blue);border-radius:100vmax;translate:-50% -50%;transition:scale .2s;scale:0}.RadioButton_root__592m2.RadioButton_checked__dJL5R input[type=radio]{border-color:var(--celadon-blue)}.RadioButton_root__592m2.RadioButton_checked__dJL5R input[type=radio]:before{scale:1}.Banner_root__pOnAN{--background:var(--celadon-blue-dark);width:100vw;height:40px;display:flex;align-items:center;justify-content:center;background-color:var(--background);color:var(--white);font-size:var(--font-size-medium);font-weight:var(--font-weight-medium);opacity:0;visibility:hidden;transition:opacity .2s ease-in-out,visibility .2s ease-in-out;z-index:1}.Banner_visible__q1NMx{opacity:1;visibility:visible;transition-delay:0s}.Banner_aboveHeader__hC_i_{position:static;top:0}.Banner_belowHeader__Mcfew{position:absolute;top:var(--header-height)}.Banner_info__7SXSI{--background:var(--color-info)}.Banner_success__wveEs{--background:var(--color-success)}.Banner_error__lW5NB{--background:var(--color-error)}.Banner_warning__pEEt7{--background:var(--color-warning)}.Metadata_root__oCstk{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));place-content:flex-start;padding-block-start:32px}.Metadata_root__oCstk .author{grid-column:1;grid-row:3;align-content:flex-start}.Metadata_root__oCstk .description,.Metadata_root__oCstk .pills-list,.Metadata_root__oCstk .stats,.Metadata_root__oCstk .title{grid-column:1/span 2}.Metadata_root__oCstk .title{margin-bottom:8px}.Metadata_root__oCstk .stats{margin-bottom:12px}.Metadata_root__oCstk .description{margin-top:12px}.Metadata_root__oCstk .pills-list{margin-block-start:20px;margin-block-end:18px}.Metadata_root__oCstk .actions{display:none}@media screen and (max-width:928px){.Metadata_root__oCstk{margin-block:8px 20px}.Metadata_root__oCstk .stats{margin-bottom:16px}.Metadata_root__oCstk .description{margin-top:0}.Metadata_root__oCstk .author{grid-column:2;grid-row:5;margin-block-start:12px;margin-block-end:6px;justify-content:end}.Metadata_root__oCstk.Metadata_authorInDescription__hW1wb:not(.Metadata_expanded__uLdy4) .author{display:none}.Metadata_root__oCstk.Metadata_authorInDescription__hW1wb.Metadata_expanded__uLdy4 .author{display:flex;grid-column:1/span 2;grid-row:5;justify-content:flex-start;margin-block-start:12px}.Metadata_root__oCstk .actions{display:none}.Metadata_root__oCstk .pills-list{margin-block-start:16px;margin-block-end:0}}.Metadata_root__oCstk .metadata-recs{grid-column:1/-1}.Title_root__svkHQ{font-size:clamp(26px,1vw + 1rem,28px);font-weight:600;line-height:1.25;min-width:0;word-break:break-word}.Heading_heading__3MAvZ,.Title_root__svkHQ{color:var(--blue-gray-900)}.Heading_h1__3k7S2{font-size:32px;font-weight:700}.Heading_h2__f9yvs{font-size:28px;font-weight:600}.Heading_h3__f1djd{font-size:24px}.Heading_h4__7tfLE{font-size:20px}.Heading_h5__jVM0l{font-size:16px;font-weight:400}.Heading_h6__uUTrd{font-size:14px;font-weight:400}.Stats_root__p_BoZ{flex-wrap:wrap;display:flex;align-items:center;-moz-column-gap:6px;column-gap:6px;color:var(--blue-gray-600);font-size:16px}.Stats_leftContent__588PR,.Stats_rightContent__8d0AF{display:flex;gap:6px}@media screen and (max-width:928px){.Stats_root__p_BoZ.Stats_extendedMetadata__wb62p .Stats_leftContent__588PR{width:100%}.Stats_root__p_BoZ.Stats_extendedMetadata__wb62p .Stats_formatTypesBullet__xDv0L{display:none}}.Likes_root__WVQ1_{cursor:pointer;transition:color .2s ease-in-out;border-radius:4px}.Likes_root__WVQ1_:hover{color:var(--blue-gray-700)}.LikeModal_more__R9uAk{justify-self:center;color:var(--celadon-blue);font-weight:500;opacity:0;visibility:hidden;transition:opacity .2s ease-in-out,visibility .2s ease-in-out}.LikeModal_more__R9uAk.LikeModal_visible__t1vr4{opacity:1;visibility:visible;transition-delay:0s}.LikesUserListSkeleton_root__pUbb3{display:flex;flex-direction:column;gap:12px}.LikesUserListSkeleton_root__pUbb3 .skeleton:first-child{grid-row:1/span 2}.LikesUserListSkeleton_item__mONV4{display:grid;grid-template-columns:max-content 1fr;grid-column-gap:12px;-moz-column-gap:12px;column-gap:12px;grid-row-gap:4px;row-gap:4px}.Modal_root__TYkzh[open]{transform:translateY(0)}.Modal_root__TYkzh{--max-height:calc(100dvb - var(--header-height));--title-size:80px;width:-moz-max-content;width:max-content;max-height:var(--max-height);place-self:center;border-radius:var(--border-radius);transform:translateY(8px)}@starting-style{.Modal_root__TYkzh[open]{transform:translateY(8px)}}.Modal_root__TYkzh.Modal_small__hupRE{width:400px}.Modal_root__TYkzh.Modal_medium__j8NOV{width:600px}.Modal_root__TYkzh.Modal_large__ygVmr{width:800px}.Modal_root__TYkzh.Modal_xlarge__HeXWk{width:960px}.Modal_wrapper__4UTGq{position:relative;display:grid}.Modal_wrapper__4UTGq .modal-content{flex:1 1;max-height:calc(var(--max-height) - var(--title-size));overflow:clip auto}@media screen and (max-width:520px){.Modal_root__TYkzh,.Modal_root__TYkzh.Modal_large__ygVmr,.Modal_root__TYkzh.Modal_medium__j8NOV,.Modal_root__TYkzh.Modal_small__hupRE,.Modal_root__TYkzh.Modal_xlarge__HeXWk{width:100vw}}@media screen and (max-width:928px){.Modal_root__TYkzh.Modal_bottomPlacement__BUbfp{width:100vw;top:unset;bottom:0;border-bottom-left-radius:0;border-bottom-right-radius:0}}.Modal_title__xhSfl{height:var(--title-size);line-height:var(--title-size);color:var(--blue-gray-900);font-size:20px;font-weight:600;border-bottom:1px solid var(--blue-gray-200);padding-inline-start:20px;padding-inline-end:60px}.Modal_title__xhSfl:first-letter{text-transform:capitalize}.Modal_content__R1F4d{padding-inline:20px;padding-block:24px}.Modal_root__TYkzh:has(.Modal_actions__t63hZ) .Modal_content__R1F4d{padding-block-end:96px}.Modal_actions__t63hZ{position:absolute;inset-inline:0;bottom:0;display:flex;align-items:center;justify-content:flex-end;gap:24px;background-color:var(--white);padding-inline:20px;padding-block:16px}.ViewModal_content__GPKXy{padding-block:0}.ViewModal_row__xLxnz{display:flex;justify-content:space-between;border-bottom:1px dashed var(--blue-gray-300);color:var(--blue-gray-800);padding:16px 0}.ViewModal_row__xLxnz:last-child{border-bottom:none}.Author_link___lVxw,.Author_root___6Bx5{display:flex;align-items:center;gap:8px}.Author_link___lVxw{color:var(--blue-gray-800);font-size:var(--font-size-large);font-weight:600;text-decoration:none;transition:color .15s}.Author_link___lVxw:hover{color:var(--celadon-blue-dark)}.Avatar_root__GNWHY{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background-color:var(--white);color:var(--blue-gray-300);border-radius:50%;font-size:16px;font-weight:600;text-align:center;-webkit-user-select:none;-moz-user-select:none;user-select:none;overflow:hidden}.Avatar_initials__EJfVt{color:var(--white);transition:background-color .2s ease-in-out}.Avatar_initials__EJfVt,.Avatar_initials__EJfVt:hover{background-color:var(--blue-gray-600)}.Avatar_image__Bbtll{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.Description_root__kt4uq{--line-height:26px;position:relative}.Description_root__kt4uq.Description_clamped__PaV_1{padding-bottom:25px}.Description_root__kt4uq.Description_clamped__PaV_1 .Description_wrapper__hYE9_{mask-image:linear-gradient(to bottom,var(--white),transparent);-webkit-mask-image:linear-gradient(to bottom,var(--white),transparent)}.Description_wrapper__hYE9_{min-height:var(--line-height);display:-webkit-box;overflow:hidden;text-overflow:ellipsis;-webkit-box-orient:vertical;-webkit-line-clamp:2}.Description_noClamp__1z7c5,.Description_wrapper__hYE9_.Description_expanded__lRamt{-webkit-line-clamp:unset;-webkit-mask-image:none;mask-image:none}.Description_wrapper__hYE9_.Description_expanded__lRamt{height:auto}.Description_wrapper__hYE9_ p{color:var(--blue-gray-600);font-size:18px;line-height:var(--line-height);white-space:pre-wrap;word-break:break-word}.Description_root__kt4uq button{padding-inline:0}.Description_root__kt4uq .Description_more__ChrRK{position:absolute;padding:0;bottom:0;height:26px}.Description_root__kt4uq .Description_less__BvWbY{display:none}@media screen and (max-width:928px){.Description_root__kt4uq .Description_more__ChrRK{right:0;background-color:#fff}.Description_root__kt4uq.Description_clamped__PaV_1{padding-bottom:0}.Description_root__kt4uq .Description_less__BvWbY,.Description_root__kt4uq .Description_more__ChrRK{display:flex;height:var(--line-height)}}.Description_root__kt4uq .Description_less__BvWbY.Description_hidden__a9QZJ,.Description_root__kt4uq .Description_more__ChrRK.Description_hidden__a9QZJ{display:none}.PillsList_root__2EydN{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.Pill_root__IqOYH{--bg:color-mix(in srgb,var(--celadon-blue-dark),90% transparent);--color:var(--blue-gray-800);height:40px;display:inline-flex;align-items:center;gap:6px;background-color:var(--bg);border-radius:100vmax;color:var(--color);font-size:16px;font-weight:600;padding-inline:16px;transition:color .2s ease-in-out,background-color .2s ease-in-out,filter .2s ease-in-out;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none;text-decoration:none;white-space:nowrap}.Pill_root__IqOYH:not(.Pill_selected__VPtHm):hover{filter:brightness(.6)}.Pill_root__IqOYH.Pill_selected__VPtHm{--bg:var(--blue-gray-900);--color:var(--white)}@media screen and (max-width:520px){.Pill_root__IqOYH{height:28px;padding-inline:12px;gap:4px;font-size:12px}.Pill_icon__xE_Cg{--size:18px!important}}.Actions_root__00yIC{display:flex;gap:6px;align-items:baseline;min-height:44px}@media screen and (max-width:928px){.Actions_root__00yIC{min-height:35px}.Actions_root__00yIC .gallery-view-button{padding-inline:0;margin-inline-end:auto}}@media (min-width:929px){.Actions_root__00yIC .fullscreen-button,.Actions_root__00yIC .like-button,.Actions_root__00yIC .more-button,.Actions_root__00yIC .save-button,.Actions_root__00yIC .study-guide-button{--size:44px;border:1px solid var(--blue-gray-200)}}button.GalleryViewButton_root__s4Nw4{--size:32px;color:var(--blue-gray-700)}button.GalleryViewButton_root__s4Nw4:hover{background-color:transparent}@media only screen and (min-width:929px){button.GalleryViewButton_root__s4Nw4{display:none}}.StudyGuideButton_root__DHAq3{color:var(--blue-gray-700);white-space:nowrap}button.StudyGuideButton_root__DHAq3 span{gap:8px}.Tooltip_root__7FS0Y{background:var(--midnight-green-dark);border-radius:4px;box-shadow:.5px 5px rgba(0,0,0,.04),0 4px 11px rgba(0,0,0,.2);color:var(--white);font-size:12px;line-height:15px;padding-inline:8px;padding-block:6px;margin:1ch}.SaveLoggedIn_icon__lk74r{color:var(--blue-gray-700)}.SaveOptionsDrawer_drawerTrigger__Gb7nK{box-shadow:none;border:none;border-radius:4px;position:relative;z-index:7}.SaveOptionsDrawer_drawerTrigger__Gb7nK:active,.SaveOptionsDrawer_drawerTrigger__Gb7nK:active:focus,.SaveOptionsDrawer_drawerTrigger__Gb7nK:hover{border:none;box-shadow:none;background-color:transparent}.SaveOptionsDrawer_drawerTrigger__Gb7nK:focus{background:transparent}.SaveOptionsDrawerContent_drawerContent__J5JTL{margin:16px}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_separator__UW5Rz{margin:8px 0}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_itemsContainer__tCXw5{display:flex;flex-direction:column;margin-top:0;max-height:144px;overflow-y:auto}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionSecondary__7cq8j{font-weight:400;line-height:24px;padding:0 8px;margin:8px 0;width:100%}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionSecondary__7cq8j span{color:var(--blue-gray-800);justify-content:space-between;gap:30px}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionPrimary____QuR span{gap:14px}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionPrimary____QuR{color:var(--blue-gray-800);display:flex;font-weight:400;line-height:24px;align-items:center;justify-content:flex-start;padding:8px 4px;margin:14px 0}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionPrimary____QuR.SaveOptionsDrawerContent_newListButton__VzhfD{font-size:16px;font-weight:600}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_addIcon__Wb2cq{color:var(--blue-gray-800)}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_drawerActionSecondary__7cq8j span.SaveOptionsDrawerContent_clampLines__zfkfI{display:inline-block;overflow:hidden;text-align:left;text-overflow:ellipsis;white-space:nowrap;width:calc(100vw - 115px)}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_listIcon__5dcfC{color:var(--blue-gray-900)}.SaveOptionsDrawerContent_drawerContent__J5JTL .SaveOptionsDrawerContent_noSavedLists__cpUBY{color:var(--blue-gray-600);font-weight:400;font-size:16px;line-height:24px;padding:12px 16px;text-align:center}.Separator_root__70Ime{--orientationMargin:0;background-color:var(--blue-gray-200);flex-shrink:0}.Separator_horizontal__czVEa{width:calc(100% - var(--orientationMargin) * 2);height:1px}.Separator_vertical__JYCCK{width:1px;height:calc(100% - var(--orientationMargin) * 2)}.SaveLoggedOut_icon__ny9X2{color:var(--blue-gray-700)}.MoreDropdownButton_root__ciXL6{width:100%;padding:0 16px}.MoreDropdownButton_list__VI5Ah{list-style-type:none;padding:0;margin:0}.MoreDropdownButton_item__t4HmI{margin:8px 0}.MoreDropdownButton_actionButton__gJ41E{color:var(--black);display:flex;align-items:center;font-size:16px;height:48px;gap:12px}.MoreDropdownButton_actionButton__gJ41E:focus{outline:none}.MoreDropdownButton_drawerHeading__chh4X{margin:24px 0;display:flex;align-items:center}.MoreDropdownButton_moreOptionsIcon__TpJLA{color:var(--blue-gray-700)}.MoreDropdownButton_icon__DxfY4{color:var(--blue-gray-800)}.MoreDropdownButton_tooltip__az4od{white-space:nowrap}.MoreDropdownButton_trigger__x7wGs{width:44px;height:44px;border-radius:4px}@media (max-width:928px){.MoreDropdownButton_trigger__x7wGs{width:32px;height:32px}}.ReportForm_root__REyLj{display:grid;grid-gap:12px;gap:12px;font-size:1rem;color:var(--blue-gray-800)}.ReportForm_root__REyLj label,.ReportForm_row__dXO5W{display:flex;align-items:center;gap:12px}.ReportForm_root__REyLj label{gap:8px}.ReportForm_root__REyLj label:has(input[type=radio]:checked){font-weight:600;color:var(--blue-gray-900)}.ReportForm_root__REyLj input[type=radio]{accent-color:var(--celadon-blue)}.ReportForm_root__REyLj select{width:100%;display:block;height:40px;-webkit-appearance:none;-moz-appearance:none;appearance:none;background:url('data:image/svg+xml;utf8,<svg fill="lightgray" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24px" height="24px"><path d="M7 10l5 5 5-5z"/></svg>') no-repeat right 8px center;border:1px solid var(--blue-gray-300);border-radius:4px;color:var(--blue-gray-600);font-size:1rem;padding-block:4px;padding-inline:16px;margin-block-start:8px}.ReportForm_root__REyLj select.changed{background-image:url('data:image/svg+xml;utf8,<svg fill="lightgray" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24px" height="24px"><path d="M7 10l5 5 5-5z"/></svg>');color:var(--blue-gray-900)}.ReportForm_root__REyLj a{color:var(--celadon-blue);font-weight:600;text-decoration:none}.ReportForm_root__REyLj p{color:var(--blue-gray-700)}.ReportForm_actions__LPSXn{display:flex;gap:12px;justify-content:flex-end;margin-block-start:8px}.ReportForm_copyrightPolicy__z8QMf{display:unset}.ReportForm_info__2Xs_1{max-width:200px;padding-inline:16px;padding-block:20px}.ReportForm_error__bC3zN{display:flex;align-items:center;background-color:#f2dede;color:var(--blue-gray-800);margin-block-end:16px}.ReportForm_error__bC3zN,.StudyGuideBanner_root__gh6Sc{gap:8px;border-radius:8px;padding-inline:16px;padding-block:12px}.StudyGuideBanner_root__gh6Sc{border:1px solid var(--blue-gray-200);display:none;flex-direction:column;margin-top:12px;grid-column:1/span 2;margin-bottom:-20px}.StudyGuideBanner_root__gh6Sc .StudyGuideBanner_title__gwKh4{display:flex;align-items:center;font-size:1rem;gap:8px;margin-bottom:4px;font-weight:600}.StudyGuideBanner_accentBubble__Ia3m0{margin-left:34px}.StudyGuideBanner_root__gh6Sc p{-webkit-box-orient:vertical;-webkit-line-clamp:3;display:-webkit-box;color:var(--blue-gray-600);font-size:14px;line-height:18px;line-clamp:5;overflow:hidden}.StudyGuideBanner_root__gh6Sc .StudyGuideBanner_button__CvohZ{align-self:flex-start;color:var(--celadon-blue);border:1px solid var(--celadon-blue)}@media screen and (max-width:928px){.StudyGuideBanner_root__gh6Sc{display:flex}}.MetadataToolbar_root__c03ao{--shadow-opacity:0;position:sticky;display:grid;height:var(--metadata-toolbar-height);background-color:var(--white);z-index:var(--header-index)}.MetadataToolbar_root__c03ao.MetadataToolbar_withStickyHeader__EDA4C{top:var(--header-height)}.MetadataToolbar_wrapper__r7XEc{position:relative;display:grid;grid-template-columns:minmax(0,1fr) max-content 1fr;align-items:center;padding-inline-end:20px;padding-block:16px}.MetadataToolbar_underline__QQn0C{grid-column:1/-1;grid-row:2;height:1px;position:absolute;bottom:0;right:-20px;left:-30vw;background-color:var(--blue-gray-200);box-shadow:0 2px 4px 0 rgba(0 0 0/var(--shadow-opacity));animation:MetadataToolbar_reveal-shadow__5yBxP linear both;animation-timeline:scroll(block);animation-range:150px 450px}.MetadataToolbar_title__jfTWv{font-size:18px;font-weight:600}.MetadataToolbar_actions__FB33C{width:-moz-max-content;width:max-content;justify-self:flex-end;align-self:flex-start;display:flex;grid-column-end:-1}.MetadataToolbar_pageNumber__i6Bhj{display:inline-flex;align-items:center;margin-inline:1em;height:44px}@media screen and (max-width:928px){.MetadataToolbar_root__c03ao{display:none}}@keyframes MetadataToolbar_reveal-shadow__5yBxP{to{--shadow-opacity:0.122}}.DownloadButton_root__adY00{margin-left:auto;display:inline-grid;gap:6px;justify-items:center;flex-shrink:0;text-align:center}.DownloadButton_savedStyling__k18od{font-weight:600;font-size:18px}.Player_root__L1AmF{position:relative;min-width:0;background-color:var(--snow-gray);padding:20px}.Player_root__L1AmF.Player_isInfographic__iQpvH{background-color:unset;padding-inline-start:1px;padding-inline-end:20px}@media (max-width:928px){.Player_root__L1AmF,.Player_root__L1AmF.Player_isInfographic__iQpvH{background-color:unset;padding-inline:2px}}.VerticalPlayer_root__K8_YS{position:relative;display:grid;grid-template-columns:minmax(0,1fr);grid-gap:24px;gap:24px}@media screen and (max-width:928px){.VerticalPlayer_root__K8_YS{gap:8px}}.VerticalSlide_root__jU_9r{position:relative}.VerticalSlide_root__jU_9r .vertical-slide-image{position:absolute;inset:0}.VerticalSlide_root__jU_9r>.save-slide{position:absolute;top:12px;right:12px}@media only screen and (max-width:928px){.VerticalSlide_root__jU_9r .save-slide-button{--size:32px;background-color:var(--blue-gray-100)}}.VerticalSlideImage_root__64KSA{position:relative;width:100%;height:100%;box-shadow:0 0 0 1px var(--blue-gray-200);border-radius:8px;overflow:clip}.VerticalSlideImage_image__VtE4p{-o-object-fit:contain;object-fit:contain;opacity:0;transition:opacity .3s var(--ease)}.VerticalSlideImage_image__VtE4p.VerticalSlideImage_loaded__Q7FLb{opacity:1}.VerticalSlideActions_root__azvaH{display:flex;flex-direction:column;gap:12px;position:absolute;top:12px;right:12px;bottom:12px;opacity:1;transition:opacity .3s ease-in .1s;z-index:1}@starting-style{.VerticalSlideActions_root__azvaH{opacity:0}}button.VerticalSlideActions_downloadButton__ancDu{border-radius:4px;color:var(--blue-gray-700);background-color:var(--blue-gray-100)}button.VerticalSlideActions_fullscreen__5CkK_{background-color:var(--blue-gray-100);color:var(--blue-gray-700);margin-block-start:auto}@media (max-width:928px){.VerticalSlideActions_root__azvaH>div:first-child{display:none}}.SaveSlide_root__k6Uis{color:var(--blue-gray-700)}.SaveSlide_root__k6Uis button.SaveSlide_button__w0PF7{background-color:var(--blue-gray-100);font-size:18px;line-height:24px;color:var(--blue-gray-700);padding:0 8px;min-width:32px;transition:min-width .2s ease-in-out}.FreestarVideoAd_root__KDWgl{min-width:0;flex-shrink:0;aspect-ratio:16/9}.SlideRecs_root__likA5{--card-hover-background:var(--blue-gray-200);display:flex;flex-direction:column;gap:20px}.SlideRecs_root__likA5 h2{font-size:24px;font-weight:600}@media (max-width:1050px){.SlideRecs_root__likA5{display:none}}.SlideRecs_root__likA5 .SlideRecs_cards__Lbxtt{display:grid;grid-gap:16px;gap:16px}.SlideRecs_root__likA5 .SlideRecs_card__txc2D{position:relative;grid-template-columns:180px 1fr;grid-template-rows:auto;gap:16px}.SlideRecs_root__likA5 .slideshow-thumbnail{box-shadow:0 0 0 1px var(--blue-gray-200)}.SlideRecs_root__likA5 .slideshow-card-content{padding-block:0;padding-inline-end:36px;gap:8px}.SlideRecs_root__likA5 .slideshow-title{line-height:1;margin-block-end:0}.SlideRecs_root__likA5 .SlideRecs_wrapper__21j_w{display:flex;gap:8px;align-items:center}.SlideRecs_root__likA5 .SlideRecs_wrapper__21j_w a,.SlideRecs_root__likA5 .SlideRecs_wrapper__21j_w span{font-size:12px}.SlideRecs_root__likA5 .SlideRecs_save__RR8dD{position:absolute;top:8px;right:8px}.SlideRecs_root__likA5 .SlideRecs_author__zlhWO{color:var(--blue-gray-700);font-weight:600;text-decoration:none;z-index:2}.SlideRecs_root__likA5 .SlideRecs_author__zlhWO:first-letter{text-transform:uppercase}.SlideRecs_root__likA5 .SlideRecs_card__txc2D .slideshow-title{font-size:16px}.SlideRecs_root__likA5 .SlideRecs_description__0bGsx{color:var(--blue-gray-700);font-size:14px;display:-webkit-box;overflow:hidden;line-clamp:1;-webkit-line-clamp:1;-webkit-box-orient:vertical}.SlideRecs_root__likA5 .SlideRecs_dot__Db7HR{font-size:16px}.SlideRecs_root__likA5 .SlideRecs_tags__RCA1q{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.SlideRecs_root__likA5 .SlideRecs_tags__RCA1q span{display:grid;place-content:center;height:20px;background-color:var(--alice-blue-600);border-radius:100vmax;color:var(--blue-gray-700);font-size:11px;font-weight:600;padding-inline:12px;-webkit-user-select:none;-moz-user-select:none;user-select:none;white-space:nowrap;text-transform:capitalize;z-index:2}.SlideshowCard_root__pD8t4{position:relative;display:grid;grid-template-rows:max-content minmax(0,1fr);grid-template-columns:minmax(0,1fr);align-content:flex-start;color:var(--blue-gray-600)}.SlideshowCard_root__pD8t4:hover .SlideshowCard_thumb__86aJk{scale:1.02}.SlideshowCard_content__xh7kV{display:grid;padding:16px 0;grid-template-columns:1fr 32px;grid-template-rows:auto;grid-row-gap:4px;row-gap:4px}.SlideshowCard_content__xh7kV .slideshow-right-side{grid-column-start:2;grid-row-start:1;grid-row-end:span 3}.SlideshowCard_content__xh7kV .slideshow-author,.SlideshowCard_content__xh7kV .slideshow-stats,.SlideshowCard_content__xh7kV .slideshow-title,.SlideshowCard_content__xh7kV .slideshow-type{grid-column-start:1}.SlideshowCard_content__xh7kV .slideshow-author,.SlideshowCard_content__xh7kV .slideshow-stats{margin-block-start:auto}.SlideshowCardLink_root__p8KI7{position:absolute;inset:0;z-index:1;margin:4px}.Thumbnail_root__qLW0K{--ease:cubic-bezier(0.2,0,0,1);position:relative;background-color:var(--blue-gray-100);border:1px solid var(--blue-gray-100);border-radius:8px;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);scale:1;transition:scale .2s var(--ease);overflow:hidden}.Thumbnail_thumb__UXO3a{--reveal-delay:calc(30ms * var(--index));position:absolute;inset:0;width:100%;height:100%;opacity:0;transition:opacity .3s var(--ease);transition-delay:var(--reveal-delay)}.Thumbnail_loaded__XOJ5p{opacity:1}.Thumbnail_blur__opK6A{filter:blur(8px)}.Thumbnail_cover__1zsIi{-o-object-fit:cover;object-fit:cover}.Thumbnail_contain__K6M0d{-o-object-fit:contain;object-fit:contain}.SlideshowTitle_root__2VccW{display:-webkit-box;color:var(--blue-gray-900);font-size:18px;font-weight:600;line-height:1.2;margin-bottom:8px;white-space:break-spaces;word-break:break-word;-webkit-box-orient:vertical}.RecSaveButton_icon__btwCp{color:var(--blue-gray-700);z-index:2}.SlideshowStats_root__EQOR1{display:flex;align-items:center;gap:6px}.SlideshowStats_text___WD7l{color:var(--blue-gray-600)}.SlideshowAuthor_root__IkT1_{color:var(--celadon-blue-dark);font-weight:600;text-decoration:underline;-webkit-text-decoration-color:transparent;text-decoration-color:transparent;text-decoration-thickness:1.5px;text-underline-offset:2px;transition:-webkit-text-decoration-color .2s ease-out;transition:text-decoration-color .2s ease-out;transition:text-decoration-color .2s ease-out,-webkit-text-decoration-color .2s ease-out;z-index:2}.SlideshowAuthor_root__IkT1_:hover{-webkit-text-decoration-color:var(--celadon-blue);text-decoration-color:var(--celadon-blue)}.CountTag_root__y1hE1,.SplitDot_root__lTZDc{color:var(--blue-gray-600);font-weight:400}.VerticalInterstitialAdWrapper_root__LxQh8{container-type:inline-size;position:relative;display:grid;min-height:280px;overflow-x:clip}.VerticalInterstitialAdWrapper_root__LxQh8:has(.interstitial-ad-container.has-fetched):not(:has(.interstitial-ad-container.has-fetched .freestar-ad-container:not(.unfilled))){display:none}.VerticalInterstitialAdWrapper_root__LxQh8:has(div.interstitial-ad-container.has-fetched div.freestar-ad-container.filled div),.VerticalInterstitialAdWrapper_root__LxQh8:has(div.interstitial-ad-container.has-fetched div.freestar-ad-container.unfilled iframe){display:grid!important}.VerticalInterstitial_root__Dunl7{display:none}@container (max-width: 480px){.VerticalInterstitial_root__Dunl7{display:block;justify-self:center;align-self:center}}.FreestarAdContainer_root__qPPC_{position:relative;display:grid;place-content:center}.FreestarAdContainer_root__qPPC_.FreestarAdContainer_withFallback__A4lgm{aspect-ratio:var(--fallback-aspect-ratio)}.FreestarAdContainer_fallback__WreT9{inset:0;grid-template-columns:unset;place-content:center}.AdFallback_root__uAXsl{display:grid;justify-items:center;grid-template-columns:1fr;z-index:0}.VerticalInterstitialDesktop_root__s5iTm{display:none;place-content:center}@container (min-width: 481px){.VerticalInterstitialDesktop_root__s5iTm{display:grid}}.BelowReaderAd_root__NKeGg{margin-top:16px;margin-bottom:60px}.BelowReaderAd_root__NKeGg.BelowReaderAd_desktop__7_JN7{display:block;justify-items:flex-start}.BelowReaderAd_root__NKeGg.BelowReaderAd_mobile__08T3d{display:none}.BelowReaderAd_root__NKeGg .fallback-ad{justify-self:flex-start}@media screen and (max-width:928px){.BelowReaderAd_root__NKeGg.BelowReaderAd_desktop__7_JN7{display:none}.BelowReaderAd_root__NKeGg.BelowReaderAd_mobile__08T3d{display:block;justify-items:center}}.Sidebar_root__1BbNu{width:var(--sidebar-size);max-height:100dvh;overflow:clip scroll;position:sticky;top:var(--metadata-toolbar-offset,0);display:flex;flex-direction:column;padding-inline-start:28px;padding-block-start:32px;padding-block-end:430px}.Sidebar_root__1BbNu.Sidebar_withStickyHeader__u8U46{top:var(--header-height)}.Sidebar_root__1BbNu.Sidebar_withSidebarAds__0w0dT{max-height:unset;overflow:unset;position:static;top:unset;display:grid;grid-template-rows:repeat(var(--slots),1fr);padding-inline:28px}@media (max-width:1050px){.Sidebar_root__1BbNu,.Sidebar_root__1BbNu.Sidebar_withSidebarAds__0w0dT{display:none}}.AboveRecsAd_root__iTmTR{min-height:280px;margin-block-end:32px;background-color:hsla(0,0%,97%,.9)}.AboveRecsAd_root__iTmTR .freestar-ad-container{place-content:flex-start}@media (max-width:1050px){.AboveRecsAd_root__iTmTR .freestar-ad-container{place-content:center}}.AboveRecsAd_mobileAd__LYgqf{display:none}.AboveRecsAd_desktopAd__ymykj{display:block}@media (max-width:1050px){.AboveRecsAd_mobileAd__LYgqf{display:block}.AboveRecsAd_desktopAd__ymykj{display:none}}.RailRecommendations_root__zqtZQ{display:flex;flex-direction:column;gap:8px;padding-block-end:24px}.RailRecommendations_title__kt1D2{font-size:24px;color:var(--blue-gray-900);font-weight:600;margin-block-end:20px}.RailCard_root__rZUGY{--card-hover-background:var(--blue-gray-100);width:100%;position:relative;padding-block:12px}.RailCard_root__rZUGY.slideshow-card{grid-template-columns:160px minmax(0,1fr);grid-template-rows:auto;gap:12px}.RailCard_root__rZUGY .slideshow-card-content{padding:0}.RailCard_link__d3BBm{z-index:1}.RailCard_root__rZUGY .RailCard_title__Tvfiv{font-size:16px}.RailCard_stats__ZvZms .text{font-size:12px}.RailCard_root__rZUGY .RailCard_author__JYeYZ{color:var(--blue-gray-700);text-decoration:none}@media screen and (min-width:929px){.RailCard_root__rZUGY.RailCard_hasDescription__MjSgf:hover{background-color:var(--blue-gray-100)}}.RelatedContent_root__29Np1{background-color:var(--blue-gray-100);border-top:1px solid var(--blue-gray-200);border-bottom:1px solid var(--blue-gray-200);padding-block:32px;position:relative}.RelatedContent_wrapper__riU7l{display:grid;grid-template-columns:minmax(0,1fr);grid-gap:32px;gap:32px;max-width:var(--max-content-width);margin-inline:auto}.RelatedContent_title__QUhpL{text-align:center;font-size:32px;font-weight:700}@media screen and (max-width:520px){.RelatedContent_wrapper__riU7l{padding-inline:16px}}.BottomRecommendation_root__7aU9w{display:grid;grid-gap:4px;gap:4px;padding-inline:24px}.BottomRecommendation_title__SRj68{font-size:22px;font-weight:600}.BottomRecommendation_count__4HpLo{font-size:16px;font-weight:400}@media screen and (max-width:520px){.BottomRecommendation_root__7aU9w{padding-inline:0}}.BottomRecommendationContent_root__2qm4_{display:grid}.BottomRecommendationContent_hidden__CUlxl{display:none}.BottomRecommendationContent_root__2qm4_ .mobile-recs{display:grid}.BottomRecommendationContent_root__2qm4_ .desktop-recs{display:none}@media screen and (min-width:520px){.BottomRecommendationContent_root__2qm4_ .mobile-recs{display:none}.BottomRecommendationContent_root__2qm4_ .desktop-recs{display:flex}}.Slider_root__c0Jo8{position:relative;display:grid}.Slider_scroller__KHjw4{display:flex;gap:20px;overflow:auto;scroll-snap-type:x mandatory;overscroll-behavior-x:contain;max-inline-size:100%;min-block-size:100%;touch-action:pan-x;-ms-overflow-style:none;scrollbar-width:none}.Slider_scroller__KHjw4::-webkit-scrollbar{display:none}.Slider_scroller__KHjw4>*{flex-grow:1;flex-shrink:0;scroll-snap-align:start}.Slider_scroller__KHjw4>:last-child{scroll-snap-align:end}.Slider_arrow__8LCca{display:grid;place-content:center;width:36px;height:36px;position:absolute;top:50%;background:var(--white);border:1px solid var(--blue-gray-200);border-radius:100vmax;box-shadow:0 2px 4px 0 rgba(0,0,0,.25);color:var(--blue-gray-800);padding:0;opacity:1;visibility:visible;pointer-events:all;transition:opacity .2s ease-in-out,visibility .2s ease-in-out;transition-delay:0s;cursor:pointer;z-index:1}.Slider_prev__YMssa{left:0;translate:-50% -50%}.Slider_next__fa9IO{right:0;translate:50% -50%}.Slider_hidden__rs7nK{opacity:0;visibility:hidden;pointer-events:none}.BottomRecommendationCard_root__gffTk{inline-size:clamp(220px,12.63rem + 3.45vw,260px);position:relative;background-color:none}.BottomRecommendationCard_root__gffTk .slideshow-thumbnail{border:1px solid var(--blue-gray-200)}.ScribdRecommendation_root__t3ezS{display:grid;grid-gap:16px;gap:16px;padding:0 24px}.ScribdRecommendation_header__Jw_M1{display:grid;grid-template-columns:1fr max-content}.ScribdRecommendation_title__JZ5p7{font-size:22px;font-weight:600}.ScribdRecommendation_link__4DVQz{align-self:end;grid-column:2;grid-row:1/span 2;color:var(--celadon-blue-dark)}.ScribdRecommendation_link__4DVQz:hover{color:var(--celadon-blue)}.ScribdRecommendationCard_root__ef2Y_{--rec-bg-1:#f1e3e3;--rec-bg-2:#f6f4e3;--rec-bg-3:#e1eaec;--rec-bg-4:#efebef;--rec-bg-5:#f1f0f0;--rec-bg-6:#f4eadb;--rec-bg-7:#eaeee7;--rec-bg-8:#e3e8ef;--rec-bg-9:#f1eee6;max-width:172px;position:relative;height:100%;display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:max-content minmax(0,1fr);align-content:flex-start;background-color:var(--white);border:1px solid var(--blue-gray-200);box-shadow:none;transition:box-shadow .2s ease-in-out;text-decoration:none}.ScribdRecommendationCard_root__ef2Y_:hover{box-shadow:0 2px 10px rgba(0,0,0,.1)}.ScribdRecommendationCard_thumb__5VVNh{position:relative;display:flex;background-color:var(--blue-gray-200);margin-block-start:24px;margin-inline:20px}.ScribdRecommendationCard_root__ef2Y_:before{position:absolute;inset:0;aspect-ratio:19/16;content:"";background-color:var(--block-color)}.ScribdRecommendationCard_thumb__5VVNh img{--reveal-delay:calc(30ms * var(--card-index));aspect-ratio:inherit;box-shadow:0 4px 6px rgba(0,0,0,.2);-o-object-fit:cover;object-fit:cover;opacity:0;visibility:hidden;transition:opacity .3s var(--ease);transition-delay:var(--reveal-delay)}.ScribdRecommendationCard_loaded__FTN_f img{opacity:1;visibility:visible}.ScribdRecommendationCard_content__ObcvL{display:flex;flex-direction:column;padding-block:20px;padding-inline:16px}.ScribdRecommendationCard_content__ObcvL .rating{padding-block-start:8px;margin-block-start:auto}@media (max-width:928px){.ScribdRecommendationCard_content__ObcvL .rating{flex-direction:column;align-items:flex-start}}.Rating_root__fgZQJ{display:flex;align-items:center;-moz-column-gap:6px;column-gap:6px;white-space:nowrap}.Rating_root__fgZQJ :first-child{color:#e47b01;font-size:16px;line-height:1}.Rating_root__fgZQJ :last-child{color:var(--blue-gray-600);font-size:14px;letter-spacing:-.25px}.Transcript_root__Vrf6Q{width:100%;max-width:var(--max-content-width);display:grid;grid-gap:8px;gap:8px;padding:32px 16px;margin-inline:auto;position:relative;background:#fff}.Transcript_title__YgAka{display:flex;align-items:center;gap:4px;font-weight:300;word-break:break-word}.Transcript_list__faItj{list-style-type:none;padding-inline-start:0;word-break:break-word}.Transcript_link__MLbGS{color:var(--celadon-blue);font-weight:700;line-height:22px;text-decoration:none;cursor:pointer}.EditorsNotes_root__3PcDF{padding:32px 16px;margin:0 auto}.EditorsNotes_heading__XR9E6{font-weight:700;font-size:22px}.EditorsNotes_list__NcG5Y{padding-left:30px;font-size:18px;font-style:italic;color:var(--blue-gray-600)}.EditorsNotes_item__ebBbj{word-break:break-word}.EditorsNotes_link__HRUAh{color:var(--celadon-blue);font-weight:700;line-height:22px;text-decoration:none;cursor:pointer}@media screen and (min-width:1696px){.EditorsNotes_root__3PcDF{max-width:1688px}}.ActionsMenu_root__4k507{display:flex;gap:12px;align-items:center;justify-content:flex-start;min-height:44px;position:sticky;bottom:0;z-index:var(--sticky-index);height:var(--actions-menu-height);padding:0 15px;background-color:#fff;box-shadow:0 1.85px 6.25px 0 #00000030}.ActionsMenu_root__4k507 .ActionsMenu_downloadButton__s7Iqj{justify-self:flex-end}@media (min-width:929px){.ActionsMenu_root__4k507{display:none}}.ConfirmRemoveSavedModal_description__2EAEu{color:var(--blue-gray-800);font-weight:400;font-size:16px;line-height:20px;padding:24px 0}div.SaveToNewListModal_input__Fi90k{max-width:unset;margin-bottom:24px}.SaveToNewListModal_checkboxWrapper__y_w0m .SaveToNewListModal_checkboxLabel__lMiU9:hover,.SaveToNewListModal_checkboxWrapper__y_w0m:hover .SaveToNewListModal_checkboxLabel__lMiU9,.SaveToNewListModal_checkboxWrapper__y_w0m:hover .SaveToNewListModal_input__Fi90k{color:var(--blue-gray-800)}.SaveToNewListModal_checkboxWrapper__y_w0m .SaveToNewListModal_checkboxLabel__lMiU9{color:var(--blue-gray-800);font-weight:400;font-size:14px;flex-direction:column;display:flex;line-height:18px}.SaveToNewListModal_imageContainer__Dx4nD{display:flex;flex-direction:column;justify-content:center;align-items:center;width:178px;margin:0 auto 24px}.SaveToNewListModal_imageContainer__Dx4nD img{height:100px}.SaveToNewListModal_errorContainer__FBZPH{margin:16px 0}.StudyGuideModal_description__JdU5u,.StudyGuideModal_radioContainer__x9iaP .radio-label{font-size:16px}.StudyGuideModal_radioContainer__x9iaP .label{font-size:16px;color:#000;margin-bottom:8px}form.StudyGuideModal_form__xcIWu{gap:0}.StudyGuideModal_radioContainer__x9iaP{display:flex;flex-direction:column;border-radius:8px;background:var(--alice-blue-100);padding:20px;margin-top:24px}.StudyGuideModal_buttonContainer__nHtF2{display:flex;justify-content:flex-end;margin-top:24px;gap:24px}button.StudyGuideModal_cancelButton__cVPcL{background-color:transparent;color:var(--celadon-blue);font-weight:var(--font-weight-medium)}button.StudyGuideModal_cancelButton__cVPcL:active,button.StudyGuideModal_cancelButton__cVPcL:hover{background:rgba(var(--celadon-blue-rgb),.05);color:var(--celadon-blue-dark)}dialog.FullscreenModal_root__efM9m[open]{animation:none;opacity:1;scale:1}dialog.FullscreenModal_root__efM9m{--max-height:100dvh;width:100dvw;height:100dvh;border-radius:0;opacity:0;scale:.96}dialog.FullscreenModal_root__efM9m .FullscreenModal_content__bQ6mt{width:100svw;height:100svh;display:grid;padding:0;max-height:100svh}@starting-style{dialog.FullscreenModal_root__efM9m[open]{opacity:0;scale:.96}} /*# sourceMappingURL=0d0836ea4180798e.css.map*/</style></head><body><noscript><iframe title="gtm-noscript" src="https://www.googletagmanager.com/ns.html?id=GTM-M36RG8PT" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><div id="__next"><div class="__variable_4d9a39 __className_4d9a39" style="overflow:clip"><div class="PageProgressBar_root__1y_Q3"><div class="PageProgressBar_bar__Kyoem" style="transform:scaleX(0)"></div></div><div data-freestar-ad="__320x50 __1140x90" id="slideshare_pushdown-pushdown-cls" style="height:var(--pushdown-height)"></div><header class="Header_root__8A86O Header_biggerSearch__Ce0Hq"><div class="Header_wrapper___zBfP"><button aria-label="Open navigation menu" class="Hamburger_root__tHlgC" data-cy="mobile-header-menu" type="button"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/hamburger.5a525941.svg);background-color:currentColor"></span><span class="sr-only"></span></span></button><dialog id=":R15d6:" class="drawer Drawer_root__ob4ZM" data-placement="left"><div class="Drawer_content__ye6ZB"></div><button autofocus="" type="button" aria-label="Close" class="close-button CloseButton_root__JCTRm" data-cy="drawer-close-button"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/close.393923c4.svg);background-color:currentColor"></span><span class="sr-only"></span></span></button></dialog><a aria-label="SlideShare a Scribd company logo" class="Logo_root__Qba3h" data-cy="slideshare-logo" title="Return to the homepage" href="https://www.slideshare.net/"><img alt="SlideShare a Scribd company logo" loading="lazy" width="120" height="30" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://public.slidesharecdn.com/images/next/svg/logo/slideshare-scribd-company.svg?w=128&q=75 1x, https://public.slidesharecdn.com/images/next/svg/logo/slideshare-scribd-company.svg?w=256&q=75 2x" src="https://public.slidesharecdn.com/images/next/svg/logo/slideshare-scribd-company.svg?w=256&q=75"/></a></div><div class="SearchForm_root__usp4s SearchForm_biggerSearch__syu70"><form data-testid="search-form" role="search"><input name="searchfrom" type="hidden" value="header"/><input type="text" autoComplete="off" aria-label="Search SlideShare" id="nav-search-query" data-cy="search-field" name="q" placeholder="" aria-haspopup="dialog" aria-controls=":R16d6:" popovertarget=":R16d6:" style="anchor-name:--popover-R16d6" value=""/><div class="SearchForm_popover__K3_9y" id=":R16d6:" popover="manual" data-popover-position="bottom-start" style="position-anchor:--popover-R16d6"></div><div class="SearchForm_expressivePlaceholder__6nNw5"><label for="nav-search-query" class="SearchForm_expressiveLabel__7_0_U SearchForm_expressiveLabelDesktop__D0GoT"></label><label for="nav-search-query" class="SearchForm_expressiveLabel__7_0_U SearchForm_expressiveLabelMobile__ZmtzP">Search</label></div><button type="submit" class="SearchForm_submit__U8kPR" id="search-submit" data-cy="search-submit"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/search.844a289d.svg);background-color:currentColor"></span><span class="sr-only">Submit Search</span></span></button></form></div><div class="HeaderActions_root__11_ai undefined"></div></header><div class="SlideshowScreen_root__k9j1_ SlideshowScreen_withKeyMoments__RbHLe"><div class="metadata Metadata_root__oCstk" data-cy="metadata"><h1 class="Heading_heading__3MAvZ Heading_h1__3k7S2 title Title_root__svkHQ">Tickets in LiveChat</h1><div class="stats Stats_root__p_BoZ"><div class="Stats_leftContent__588PR"><time dateTime="2013-12-06 04:27:56 UTC"><span class="skeleton Skeleton_root__U4QqL Skeleton_rounded__BLBq2" style="width:75px;height:24px"></span></time><span class="Text_root__is73U Text_medium__rk8Tn text" style="-webkit-line-clamp:0">•</span></div><div class="Stats_rightContent__8d0AF"><span class="Text_root__is73U Text_weight-strong__yEO2S Text_secondary__EPWj0 Text_medium__rk8Tn Likes_root__WVQ1_ text" style="-webkit-line-clamp:0" tabindex="0">1 like</span><span class="Text_root__is73U Text_medium__rk8Tn text" style="-webkit-line-clamp:0">•</span><span class="Text_root__is73U Text_weight-strong__yEO2S Text_secondary__EPWj0 Text_medium__rk8Tn Likes_root__WVQ1_ text" style="-webkit-line-clamp:0" tabindex="0">9,811 views</span></div></div><div class="author Author_root___6Bx5"><a data-cy="author-link" class="Author_link___lVxw ellipsis" title="LiveChat" href="https://www.slideshare.net/livechat"><div class="Avatar_root__GNWHY" style="width:24px;height:24px;line-height:24px"><img class="Avatar_image__Bbtll" src="https://cdn.slidesharecdn.com/profile-photo-livechat-48x48.jpg?cb=1669623276" alt="LiveChat" loading="lazy" decoding="sync"/></div><span>LiveChat</span></a></div><div class="description Description_root__kt4uq Description_clamped__PaV_1"><div class="Description_wrapper__hYE9_" data-cy="document-description"><p>Introducing the new addition to LiveChat – tickets. Learn how they can improve your customer service and how to use the available reporting and best practices to turn your team into customer stars. During the webinar, we discussed the following topics: What are tickets and how they work. New reporting options for chats and tickets. Tickets good practices.<button type="button" class="Button_root__i1yp0 Button_primary__K25Gq Button_text__ZT_3O Button_small__sqsEx Description_less__BvWbY Description_hidden__a9QZJ" data-testid="button" aria-label="Read less"><span>Read less</span></button></p></div><button type="button" class="Button_root__i1yp0 Button_primary__K25Gq Button_text__ZT_3O Button_small__sqsEx Description_more__ChrRK" data-testid="button" aria-label="Read more" data-cy="read-more-button"><span>Read more</span></button></div><div class="actions Actions_root__00yIC"><button type="button" class="Button_root__i1yp0 Button_secondary__hHiHI Button_text__ZT_3O Button_small__sqsEx Button_icon__1C4qi like-button unliked" data-testid="button" aria-label="Like" data-favorited="false" data-cy="like-button" aria-haspopup="dialog" aria-controls=":Rdi94f6:" popovertarget=":Rdi94f6:" style="anchor-name:--popover-Rdi94f6"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/like.3870b074.svg);background-color:#424766"></span><span class="sr-only"></span></span></button><div class="Tooltip_root__7FS0Y" id=":Rdi94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-Rdi94f6"></div><button type="button" class="Button_root__i1yp0 Button_secondary__hHiHI Button_text__ZT_3O Button_small__sqsEx Button_icon__1C4qi save-button" data-testid="button" aria-label="Save Tickets in LiveChat for later" data-saved="false" data-cy="loggedout-save-slideshow-button" aria-haspopup="dialog" aria-controls=":Rhi94f6:" popovertarget=":Rhi94f6:" style="anchor-name:--popover-Rhi94f6"><span class="Icon_root__AjZyv SaveLoggedOut_icon__ny9X2" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/save.ef1812e2.svg);background-color:currentColor"></span><span class="sr-only"></span></span></button><div class="Tooltip_root__7FS0Y" id=":Rhi94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-Rhi94f6"></div><button type="button" class="unstyled-button more-button MoreDropdownButton_trigger__x7wGs" aria-label="More options" data-cy="more-options-icon" data-testid="ellipsis" aria-haspopup="dialog" aria-controls=":R1li94f6:" popovertarget=":R1li94f6:" style="anchor-name:--popover-R1li94f6"><span class="Icon_root__AjZyv MoreDropdownButton_moreOptionsIcon__TpJLA" style="anchor-name:--popover-Rdli94f6" aria-haspopup="dialog" aria-controls=":Rdli94f6:" popovertarget=":Rdli94f6:"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/more-horizontal.f69be1b8.svg);background-color:currentColor"></span><span class="sr-only"></span></span><div class="Tooltip_root__7FS0Y" id=":Rdli94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-Rdli94f6"></div></button><div class="" id=":R1li94f6:" popover="manual" data-popover-position="bottom-start" style="position-anchor:--popover-R1li94f6"></div></div></div><div class="MetadataToolbar_root__c03ao metadata-toolbar" data-cy="slideshow-toolbar"><div class="MetadataToolbar_wrapper__r7XEc"><div class="actions Actions_root__00yIC"><button type="button" class="Button_root__i1yp0 Button_secondary__hHiHI Button_text__ZT_3O Button_small__sqsEx Button_icon__1C4qi like-button unliked" data-testid="button" aria-label="Like" data-favorited="false" data-cy="like-button" aria-haspopup="dialog" aria-controls=":R6c94f6:" popovertarget=":R6c94f6:" style="anchor-name:--popover-R6c94f6"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/like.3870b074.svg);background-color:#424766"></span><span class="sr-only"></span></span></button><div class="Tooltip_root__7FS0Y" id=":R6c94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-R6c94f6"></div><button type="button" class="Button_root__i1yp0 Button_secondary__hHiHI Button_text__ZT_3O Button_small__sqsEx Button_icon__1C4qi save-button" data-testid="button" aria-label="Save Tickets in LiveChat for later" data-saved="false" data-cy="loggedout-save-slideshow-button" aria-haspopup="dialog" aria-controls=":R8c94f6:" popovertarget=":R8c94f6:" style="anchor-name:--popover-R8c94f6"><span class="Icon_root__AjZyv SaveLoggedOut_icon__ny9X2" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/save.ef1812e2.svg);background-color:currentColor"></span><span class="sr-only"></span></span></button><div class="Tooltip_root__7FS0Y" id=":R8c94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-R8c94f6"></div><button type="button" class="unstyled-button more-button MoreDropdownButton_trigger__x7wGs" aria-label="More options" data-cy="more-options-icon" data-testid="ellipsis" aria-haspopup="dialog" aria-controls=":Rqc94f6:" popovertarget=":Rqc94f6:" style="anchor-name:--popover-Rqc94f6"><span class="Icon_root__AjZyv MoreDropdownButton_moreOptionsIcon__TpJLA" style="anchor-name:--popover-R6qc94f6" aria-haspopup="dialog" aria-controls=":R6qc94f6:" popovertarget=":R6qc94f6:"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/more-horizontal.f69be1b8.svg);background-color:currentColor"></span><span class="sr-only"></span></span><div class="Tooltip_root__7FS0Y" id=":R6qc94f6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-R6qc94f6"></div></button><div class="" id=":Rqc94f6:" popover="manual" data-popover-position="bottom-start" style="position-anchor:--popover-Rqc94f6"></div></div><span data-cy="page-number" class="MetadataToolbar_pageNumber__i6Bhj">1 of 26</span><div class="MetadataToolbar_actions__FB33C"><div class="DownloadButton_root__adY00"><button type="button" class="Button_root__i1yp0 Button_primary__K25Gq Button_contained__gyjai Button_large__Yv_oe" data-testid="download-button" data-cy="download-button-toolbar"><span><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/download.b1b2622c.svg);background-color:currentColor"></span><span class="sr-only"></span></span>Download now</span></button><span class="Text_root__is73U Text_secondary__EPWj0 Text_xsmall__vYp9p text" style="-webkit-line-clamp:0">Downloaded 13 times</span></div></div><div class="MetadataToolbar_underline__QQn0C"></div></div></div><div class="player Player_root__L1AmF"><div id="new-player" class="vertical-player VerticalPlayer_root__K8_YS" data-slideshow-id="28957615"><div><div id="slide1" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-0" alt="WEBINAR Tickets in LiveChat 5th December 2013 " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="eager" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-1-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-1-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-1-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-1-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide2" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-1" alt="Host Bartosz Olchówka Head of Development " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-2-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-2-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-2-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-2-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide3" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-2" alt="Agenda 01. What tickets are? 02. Reporting for tickets 03. Best practices 04. Questions & Answers " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-3-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-3-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-3-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-3-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide4" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-3" alt="01 What tickets are? " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-4-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-4-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-4-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-4-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide5" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-4" alt="Missed chats → Tickets LiveChat Chats and your website Missed Tickets chats " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-5-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-5-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-5-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-5-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide6" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-5" alt="Sources of tickets 1 From chat window (after-hours) 2 From email your.page.com Compose e-mail support@company.com Leave a message Subject E-mail Message peter@mail.com Name Peter What brings you to LiveChat? SEND MESSAGE SEND VISITOR " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-6-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-6-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-6-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-6-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide7" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-6" alt="Sources of tickets 3 During the chat CHATS Chat with Anna Williams MORE CREATE TICKET AGENT " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-7-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-7-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-7-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-7-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide8" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-7" alt="Tickets’ page statuses " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-8-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-8-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-8-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-8-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide9" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-8" alt="Tickets’ page - Batch editing options " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-9-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-9-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-9-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-9-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide10" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-9" alt="Ticket Ticket info Ticket’s content Requester Assignee Reply box " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-10-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-10-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-10-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-10-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide11" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-10" alt="E-mail notifications ! Advanced reporting? " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-11-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-11-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-11-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-11-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide12" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-11" alt="Ticket list during chat recent customer’s tickets " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-12-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-12-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-12-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-12-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide13" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-12" alt="02 Reporting for tickets " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-13-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-13-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-13-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-13-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide14" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-13" alt="Dashboard " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-14-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-14-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-14-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-14-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide15" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-14" alt="New tickets " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-15-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-15-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-15-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-15-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide16" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-15" alt="First response time " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-16-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-16-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-16-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-16-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide17" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-16" alt="Solved tickets " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-17-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-17-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-17-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-17-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide18" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-17" alt="Resolution time " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-18-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-18-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-18-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-18-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide19" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-18" alt="Ticket sources (24h distribution) " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-19-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-19-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-19-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-19-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide20" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-19" alt="03 Best practices " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-20-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-20-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-20-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-20-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide21" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-20" alt="First response time Keep First Response Time under 1 hour " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-21-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-21-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-21-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-21-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide22" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-21" alt="Resolution time 1. Depending on the industry 2. The lower Resolution Time, the better customer’s experience " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-22-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-22-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-22-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-22-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide23" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-22" alt="Inform about ticket progress That “small” detail can turn frustrated customers into happy customers " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-23-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-23-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-23-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-23-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide24" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-23" alt="Solve ticket in one shot Each ticket comes from customer’s problem - solve it as soon as possible " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-24-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-24-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-24-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-24-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide25" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-24" alt="04 Questions & Answers " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-25-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-25-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-25-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-25-320.jpg" sizes="100vw"/></div></div></div><div><div id="slide26" class="VerticalSlide_root__jU_9r slide-item" style="aspect-ratio:720 / 540" data-cy="slide-container"><div class="VerticalSlideImage_root__64KSA"><img id="slide-image-25" alt="Thank you! This webinar will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session " class="vertical-slide-image VerticalSlideImage_image__VtE4p" data-testid="vertical-slide-image" loading="lazy" srcSet="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-26-320.jpg 320w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-26-638.jpg 638w, https://image.slidesharecdn.com/presentation-131206042756-phpapp01/75/Tickets-in-LiveChat-26-2048.jpg 2048w" src="https://image.slidesharecdn.com/presentation-131206042756-phpapp01/85/Tickets-in-LiveChat-26-320.jpg" sizes="100vw"/></div></div></div></div></div></div><div class="RelatedContent_root__29Np1"><div class="RelatedContent_wrapper__riU7l"><h2 class="Heading_heading__3MAvZ Heading_h2__f9yvs RelatedContent_title__QUhpL">More Related Content</h2><div></div><div></div></div></div><div class="Transcript_root__Vrf6Q"><h2 class="Transcript_title__YgAka"><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/file.5db1ba24.svg);background-color:currentColor"></span><span class="sr-only"></span></span>Tickets in LiveChat</h2><div><ul class="Transcript_list__faItj"><div><li>1. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#1">WEBINAR Tickets in LiveChat 5th </a> December 2013 </li></div><div><li>2. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#2">Host Bartosz Olchówka Head of </a> Development </li></div><div><li>3. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#3">Agenda 01. What tickets </a> are? 02. Reporting for tickets 03. Best practices 04. Questions & Answers </li></div><div><li>4. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#4">01 What tickets are? </a> </li></div><div><li>5. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#5">Missed chats → </a> Tickets LiveChat Chats and your website Missed Tickets chats </li></div><div><li>6. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#6">Sources of tickets 1 From </a> chat window (after-hours) 2 From email your.page.com Compose e-mail support@company.com Leave a message Subject E-mail Message peter@mail.com Name Peter What brings you to LiveChat? SEND MESSAGE SEND VISITOR </li></div><div><li>7. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#7">Sources of tickets 3 During </a> the chat CHATS Chat with Anna Williams MORE CREATE TICKET AGENT </li></div><div><li>8. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#8">Tickets’ page statuses </a></li></div><div><li>9. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#9">Tickets’ page - </a> Batch editing options </li></div><div><li>10. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#10">Ticket Ticket info Ticket’s content Requester Assignee Reply box </a> </li></div><div><li>11. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#11">E-mail notifications ! Advanced reporting? </a> </li></div><div><li>12. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#12">Ticket list during </a> chat recent customer’s tickets </li></div><div><li>13. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#13">02 Reporting for tickets </a> </li></div><div><li>14. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#14">Dashboard </a></li></div><div><li>15. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#15">New tickets </a></li></div><div><li>16. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#16">First response time </a> </li></div><div><li>17. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#17">Solved tickets </a></li></div><div><li>18. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#18">Resolution time </a></li></div><div><li>19. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#19">Ticket sources (24h </a> distribution) </li></div><div><li>20. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#20">03 Best practices </a></li></div><div><li>21. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#21">First response time Keep </a> First Response Time under 1 hour </li></div><div><li>22. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#22">Resolution time 1. Depending </a> on the industry 2. The lower Resolution Time, the better customer’s experience </li></div><div><li>23. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#23">Inform about ticket </a> progress That “small” detail can turn frustrated customers into happy customers </li></div><div><li>24. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#24">Solve ticket in </a> one shot Each ticket comes from customer’s problem - solve it as soon as possible </li></div><div><li>25. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#25">04 Questions & Answers </a> </li></div><div><li>26. <a class="Transcript_link__MLbGS" href="https://www.slideshare.net/slideshow/tickets-in-livechat/28957615#26">Thank you! This webinar </a> will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session </li></div></ul></div></div><div class="actions-menu-container ActionsMenu_root__4k507" data-cy="actions-menu-mobile"><button type="button" class="Button_root__i1yp0 Button_secondary__hHiHI Button_text__ZT_3O Button_small__sqsEx Button_icon__1C4qi save-button" data-testid="button" aria-label="Save Tickets in LiveChat for later" data-saved="false" data-cy="loggedout-save-slideshow-button" aria-haspopup="dialog" aria-controls=":Ricf6:" popovertarget=":Ricf6:" style="anchor-name:--popover-Ricf6"><span class="Icon_root__AjZyv SaveLoggedOut_icon__ny9X2" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/save.ef1812e2.svg);background-color:currentColor"></span><span class="sr-only"></span></span></button><div class="Tooltip_root__7FS0Y" id=":Ricf6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-Ricf6"></div><button type="button" class="unstyled-button more-button MoreDropdownButton_trigger__x7wGs" aria-label="More options" data-cy="more-options-icon" data-testid="ellipsis" aria-haspopup="dialog" aria-controls=":R2qcf6:" popovertarget=":R2qcf6:" style="anchor-name:--popover-R2qcf6"><span class="Icon_root__AjZyv MoreDropdownButton_moreOptionsIcon__TpJLA" style="anchor-name:--popover-Rqqcf6" aria-haspopup="dialog" aria-controls=":Rqqcf6:" popovertarget=":Rqqcf6:"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/more-horizontal.f69be1b8.svg);background-color:currentColor"></span><span class="sr-only"></span></span><div class="Tooltip_root__7FS0Y" id=":Rqqcf6:" popover="manual" data-popover-position="top" style="position-anchor:--popover-Rqqcf6"></div></button><div class="" id=":R2qcf6:" popover="manual" data-popover-position="bottom-start" style="position-anchor:--popover-R2qcf6"></div><div class="DownloadButton_root__adY00 ActionsMenu_downloadButton__s7Iqj"><button type="button" class="Button_root__i1yp0 Button_primary__K25Gq Button_contained__gyjai Button_large__Yv_oe" data-testid="download-button" data-cy="download-button-actions-menu"><span><span class="Icon_root__AjZyv" style="--size:24px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/download.b1b2622c.svg);background-color:currentColor"></span><span class="sr-only"></span></span>Download</span></button></div></div><dialog class="Modal_root__TYkzh FullscreenModal_root__efM9m" id=":R2sf6:"><div class="Modal_wrapper__4UTGq"><div class="modal-content Modal_content__R1F4d FullscreenModal_content__bQ6mt"></div></div></dialog><div class="ad textads banner-ads banner_ads ad-unit ad-zone ad-space adsbox ads prebid" style="position:absolute;height:1px"></div><footer class="Footer_footer__N3WmV"><div class="FooterTop_wrapper__RuYz5" data-testid="footer-top"><div class="FooterTop_links__9J65v"><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="/about">About</a><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="https://support.scribd.com/hc/en/categories/360004792932-SlideShare?userType=SlideShare">Support</a><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="https://support.scribd.com/hc/en/articles/210129326-General-Terms-of-Use">Terms</a><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="https://support.scribd.com/hc/en/articles/210129366-Privacy-policy">Privacy</a><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="/copyright-policy">Copyright</a><button class="FooterTop_cookiePreferenceButton__xmSox" type="button">Cookie Preferences</button><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="https://support.scribd.com/hc/en-us/articles/360038016931-Privacy-Rights-Request-Form">Do not sell or share my personal information</a><a class="Link_root__vn3ab Link_light__mcUPh Link_size-medium__ZLo12 Link_weight-bold__me4nt" href="https://www.everand.com">Everand</a></div></div><hr class="Footer_separator__Qa1tj"/><div class="FooterBottom_wrapper__Gj9p_" data-testid="footer-bottom"><span class="FooterBottom_copyright__xltkG">© 2025 SlideShare from Scribd </span><div class="FooterBottom_icons__wEEhc"><a class="Link_root__vn3ab Link_light__mcUPh Link_size-large__W0PAv Link_weight-regular__yPpnB" aria-label="Slideshare on Twitter" href="https://twitter.com/slideshare"><span class="Icon_root__AjZyv" style="--size:18px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/twitter.89a06630.svg);background-color:currentColor"></span><span class="sr-only"></span></span></a><span class="FooterBottom_separator__181dN"></span><a class="Link_root__vn3ab Link_light__mcUPh Link_size-large__W0PAv Link_weight-regular__yPpnB" aria-label="Slideshare on RSS Feed" href="https://www.slideshare.net/rss/latest"><span class="Icon_root__AjZyv" style="--size:16px"><span class="Icon_icon__4zzsG" style="mask-image:url(https://public.slidesharecdn.com/_next/static/media/rss.5c914539.svg);background-color:currentColor"></span><span class="sr-only"></span></span></a></div></div></footer><div id="portals-container" style="z-index:1"><div id="banner-portal" class="PortalsContainer_bannerRoot__Q_sNw"></div></div></div></div><script src="https://cmp.osano.com/AzZdHGSGtpxCq1Cpt/079b27eb-bb3f-48dd-9bd9-3feb8aec3c38/osano.js"></script><script> // This script assumes the Osano script is synchronously loaded window.eventsToSend = window.eventsToSend || [] if (window.Osano) { window.eventsToSend.push({ name: "osano_loaded", timestamp: new Date().toISOString(), value: JSON.stringify({ time: performance?.now() }) }) } </script><script defer="" nomodule="" src="https://public.slidesharecdn.com/_next/static/chunks/polyfills-42372ed130431b0a.js"></script><script src="https://public.slidesharecdn.com/_next/static/chunks/webpack-0599b13ea250d156.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/framework-5a981bd1af7edc76.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/main-9d633b45c44c4167.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/pages/_app-9903e2691681b8ff.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/5121-c12bfd4bed7c2139.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/5227-39ee391886565a03.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/chunks/pages/slideshow/%5Btitle%5D/%5Bid%5D-f6b0022d6ffa2cbb.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/7428e0cfa8e25233998931b17ceda9cf627f9cac/_buildManifest.js" defer=""></script><script src="https://public.slidesharecdn.com/_next/static/7428e0cfa8e25233998931b17ceda9cf627f9cac/_ssgManifest.js" defer=""></script><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"name":"slideshow","edgeTestAssignments":[{"name":"example","variant":"B"},{"name":"expressive_search","variant":"B"},{"name":"fullscreen_view","variant":"A"},{"name":"gallery_view","variant":"B"},{"name":"nextjs_profile","variant":"B"},{"name":"nextjs_profile_v2","variant":"B"},{"name":"reading_modes","variant":"A"},{"name":"recs_placement","variant":"A"},{"name":"recs_placement_v2","variant":"A"},{"name":"single_slide_view_v2","variant":"A"}],"layout":{"currentUser":null,"fullPath":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615","osanoId":"079b27eb-bb3f-48dd-9bd9-3feb8aec3c38","featureFlags":[{"name":"disable_facebook","enabled":true},{"name":"document_interstitials_flag","enabled":true},{"name":"recommendation_impression_tracking","enabled":true},{"name":"search_results_tracking","enabled":true},{"name":"view_restriction_without_subscription_after_five","enabled":true},{"name":"disable_lazy_hydration","enabled":false}]},"countryCodeFromFastly":"SG","slideshow":{"username":"livechat","allowDownloads":true,"allowDownloadOriginalFile":true,"allowEmbeds":true,"canonicalUrl":"https://www.slideshare.net/slideshow/tickets-in-livechat/28957615","categories":[{"id":"3","name":"Business","url":"business"},{"id":"16","name":"Technology","url":"technology"}],"createdAt":"2013-12-06 04:27:56 UTC","description":"Introducing the new addition to LiveChat – tickets. Learn how they can improve your customer service and how to use the available reporting and best practices to turn your team into customer stars.\r\n\r\nDuring the webinar, we discussed the following topics:\r\n\r\nWhat are tickets and how they work.\r\nNew reporting options for chats and tickets.\r\nTickets good practices.","downloadKey":"518576d2d5763f08fed7c719e635b2231aee19dc5588291489f641cd9f512588","editorsNotes":[],"emailShareUrl":"mailto:?subject=Check out this SlideShare presentation\u0026body=https://www.slideshare.net/slideshow/tickets-in-livechat/28957615","extension":"pdf","facebookShareUrl":"https://facebook.com/sharer.php?u=https%3A%2F%2Fwww.slideshare.net%2Fslideshow%2Ftickets-in-livechat%2F28957615\u0026t=Tickets+in+LiveChat","genaiDescriptionCreatedAt":null,"genaiTest":"control","id":"28957615","iframeEmbed":{"url":"https://www.slideshare.net/slideshow/embed_code/key/txzCqV0oF6jCWz","height":486,"width":597},"isIndexable":true,"isLikedByCurrentUser":false,"isPrivate":false,"isViewable":true,"language":"en","likes":1,"linkedinShareUrl":"https://www.linkedin.com/cws/share?url=https%3A%2F%2Fwww.slideshare.net%2Fslideshow%2Ftickets-in-livechat%2F28957615\u0026trk=SLIDESHARE","downloadCount":13,"recommendationsByLocation":{"rightRail":[{"algorithmId":"21","displayTitle":"New LiveChat Introduction","isSavedByCurrentUser":false,"pageCount":36,"score":0,"slideshowId":"23615963","sourceName":"li_interact","strippedTitle":"presentation-23615963","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/presentation-130628072632-phpapp02-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The New LiveChat presentation from the 1st LiveChat webinar.\r\n\r\nCheck out the presentation to learn more about:\r\n- the New LiveChat\r\n- all the improvements made\r\n- how to migrate to the new version\r\n\r\nRead more and check out the answers from the Q\u0026A session: livechatinc.com/webinars/new-livechat-introduction/","tags":["webinar","presentation","tickets"],"url":"https://www.slideshare.net/slideshow/presentation-23615963/23615963","userLogin":"livechat","userName":"LiveChat","viewCount":8217},{"algorithmId":"21","displayTitle":"Installable web applications","isSavedByCurrentUser":false,"pageCount":34,"score":0,"slideshowId":"32977537","sourceName":"li_interact","strippedTitle":"installable-web-applications","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/installablewebapplications-140401040307-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The majority of today’s applications are browser-based apps built with HTML, CSS and JavaScript. Why would anyone want to run a desktop app these days? It turns out, there are a number of reasons do to that.\r\n\r\nRead more on LiveChat Developers blog: http://developers.livechatinc.com/blog/installable-web-applications/","tags":["appjs","html5","css"],"url":"https://www.slideshare.net/slideshow/installable-web-applications/32977537","userLogin":"livechat","userName":"LiveChat","viewCount":3640},{"algorithmId":"21","displayTitle":"How To Increase Sales Using Live Chat","isSavedByCurrentUser":false,"pageCount":58,"score":0,"slideshowId":"34945325","sourceName":"li_interact","strippedTitle":"how-to-increase-sales-using-live-chat-34945325","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/nequllsbanowl2r7anzw-140521052623-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Learn how to increase sales using live chat. Over the course of the presentation, we touched on 4 main aspect of improving sales with live chat:\r\n\r\n1. Personalization.\r\n2. Using greetings to save carts.\r\n3. Discovering customer pain points.\r\n4. Gaining trust with customized chat.","tags":["ecommerce","livechat","sales"],"url":"https://www.slideshare.net/slideshow/how-to-increase-sales-using-live-chat-34945325/34945325","userLogin":"livechat","userName":"LiveChat","viewCount":10803},{"algorithmId":"21","displayTitle":"Progressing with LiveChat, part 3 - Harvesting your results","isSavedByCurrentUser":false,"pageCount":34,"score":0,"slideshowId":"28704682","sourceName":"li_interact","strippedTitle":"progressing-with-live-chat-3","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/progressingwithlivechat3-131128052138-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The final part of the series, this webinar will show you how to effectively use the available reports to gauge the state of your LiveChat.\r\n\r\nThe following topics were discussed during the webinar:\r\n\r\nManaging your LiveChat using the available reports\r\nAdapting your LiveChat according to statistics\r\nThe webinar also included a short preview of the upcoming ticketing system.","tags":["webinar","live support","livechat"],"url":"https://www.slideshare.net/slideshow/progressing-with-live-chat-3/28704682","userLogin":"livechat","userName":"LiveChat","viewCount":2273},{"algorithmId":"21","displayTitle":"Wie messe ich den Erfolg eines Redesigns? - Vorher-Nachher-Befragung vs. Conv...","isSavedByCurrentUser":false,"pageCount":33,"score":0,"slideshowId":"55298413","sourceName":"li_interact","strippedTitle":"wie-messe-ich-den-erfolg-eines-redesigns-vorhernachherbefragung-vs-conversion-rate-usability-coffee-bern-19112015","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/19-151119150027-lva1-app6892-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Wie messe ich den Erfolg eines Redesigns? - Vorher-Nachher-Befragung vs. Conversion Rate, Usability Coffee, Bern, 19.11.2015 ","tags":["online-befragung","online marketing","conversion rate"],"url":"https://de.slideshare.net/slideshow/wie-messe-ich-den-erfolg-eines-redesigns-vorhernachherbefragung-vs-conversion-rate-usability-coffee-bern-19112015/55298413","userLogin":"soultank","userName":"soultank AG","viewCount":1080},{"algorithmId":"21","displayTitle":"NICE Interaktionsanalyse","isSavedByCurrentUser":false,"pageCount":8,"score":0,"slideshowId":"7661076","sourceName":"li_interact","strippedTitle":"nice-interaktionsanalyse-7661076","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/niceanalytics-110418034101-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"NICE Multichannel-Interaktionsanalyse","tags":["call center","service center","interaction analytics"],"url":"https://de.slideshare.net/slideshow/nice-interaktionsanalyse-7661076/7661076","userLogin":"NICE_Systems_Deutschland","userName":"NICE_Systems_Deutschland","viewCount":1574},{"algorithmId":"21","displayTitle":"Mailingtage Nürnberg - Social media is coming home","isSavedByCurrentUser":false,"pageCount":26,"score":0,"slideshowId":"13554602","sourceName":"li_interact","strippedTitle":"mailingtage-nrnberg-social-media-is-coming-home","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/tsmms-mailingtagenrnberg-ulfkossol-socialmediaiscominghome-120705124826-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://de.slideshare.net/slideshow/mailingtage-nrnberg-social-media-is-coming-home/13554602","userLogin":"Socialmediaevolution","userName":"Socialbusinessevolution ","viewCount":817},{"algorithmId":"21","displayTitle":"Making Health Care Universally Accessible ","isSavedByCurrentUser":false,"pageCount":3,"score":0,"slideshowId":"45953178","sourceName":"li_interact","strippedTitle":"06955904","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/06955904-150317133539-conversion-gate01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The emergence of telemedicine as a core necessity. Can a case of the flu be diagnosed over\r\nSkype? Is it possible to learn the results\r\nof your computed tomography\r\nscan after midnight? Can a young mother\r\nreceive care where a trained pediatrician\r\ncan’t visit? The answer to all of these questions\r\nis yes. With the latest revolution in\r\ninformation technology and the availability\r\nof advanced computer systems worldwide,\r\ntelemedicine has made all of this possible.","tags":["healthcursor consulting group","mobile health","healthcursor"],"url":"https://www.slideshare.net/slideshow/06955904/45953178","userLogin":"ruchibhatt","userName":"Ruchi Dass","viewCount":260}],"whatsHot":[],"alsoLiked":[{"algorithmId":"21","displayTitle":"飛飛攝影手札–印度人文篇","isSavedByCurrentUser":false,"pageCount":41,"score":0,"slideshowId":"915580","sourceName":"li_interact","strippedTitle":"ss-presentation-915580","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/ss-1231916970729362-3-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://www.slideshare.net/slideshow/ss-presentation-915580/915580","userLogin":"VERABLOG","userName":"VERABLOG","viewCount":679},{"algorithmId":"21","displayTitle":"Technology Website","isSavedByCurrentUser":false,"pageCount":3,"score":0,"slideshowId":"194820","sourceName":"li_interact","strippedTitle":"technology-website","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/technology-website-1196982498909080-5-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The Winning Edge was started by USC graduates interested in sports administration and public relations. It is a professional organization that employs individual agents to guide, manage, and promote professional athletes. The organization strives to positively influence athletes' lives while also enhancing their performance and image on and off the field.","tags":[],"url":"https://www.slideshare.net/slideshow/technology-website/194820","userLogin":"blawrence6","userName":"blawrence6","viewCount":159},{"algorithmId":"21","displayTitle":"祝福","isSavedByCurrentUser":false,"pageCount":13,"score":0,"slideshowId":"875565","sourceName":"li_interact","strippedTitle":"ss-presentation-875565","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/ss-1230487535932515-2-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://www.slideshare.net/slideshow/ss-presentation-875565/875565","userLogin":"VERABLOG","userName":"VERABLOG","viewCount":270},{"algorithmId":"21","displayTitle":"Apresentacao Rodrigo Schaurich","isSavedByCurrentUser":false,"pageCount":7,"score":0,"slideshowId":"193748","sourceName":"li_interact","strippedTitle":"apresentacao-rodrigo-schaurich","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/apresentacao-rodrigo-schaurich-1196917134493557-4-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://pt.slideshare.net/slideshow/apresentacao-rodrigo-schaurich/193748","userLogin":"rfschaurich","userName":"Rodrigo Fialho Schaurich","viewCount":226},{"algorithmId":"21","displayTitle":"Scienza. Come è fatto chi la fa?","isSavedByCurrentUser":false,"pageCount":25,"score":0,"slideshowId":"195449","sourceName":"li_interact","strippedTitle":"scienza-come-fatto-chi-la-fa","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/scienza-come-fatto-chi-la-fa-1197041941684791-3-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://www.slideshare.net/chiara.dibenedetto/scienza-come-fatto-chi-la-fa","userLogin":"chiara.dibenedetto","userName":"chiara.dibenedetto","viewCount":758},{"algorithmId":"21","displayTitle":"Womens Roles In Nurturing Quality From Seed To Cup","isSavedByCurrentUser":false,"pageCount":12,"score":0,"slideshowId":"793690","sourceName":"li_interact","strippedTitle":"womens-roles-in-nurturing-quality-from-seed-to-cup-presentation","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/womens-roles-in-nurturing-quality-from-seed-to-cup-1227783944579842-9-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Speech presented by Mr. Carlos Brando in Denmark, 2008:\r\nTHE ROLE OF WOMEN IN THE BRAZILIAN COFFEE CHAIN","tags":["women","coffee","role"],"url":"https://www.slideshare.net/slideshow/womens-roles-in-nurturing-quality-from-seed-to-cup-presentation/793690","userLogin":"lemeph","userName":"Paulo Henrique Leme","viewCount":361},{"algorithmId":"21","displayTitle":"一本高級的星座書","isSavedByCurrentUser":false,"pageCount":57,"score":0,"slideshowId":"268437","sourceName":"li_interact","strippedTitle":"ss-268437","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/ss-1203182515363397-2-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://www.slideshare.net/slideshow/ss-268437/268437","userLogin":"VERABLOG","userName":"VERABLOG","viewCount":1571},{"algorithmId":"21","displayTitle":"1st Annual Benefit Gala Presentation","isSavedByCurrentUser":false,"pageCount":15,"score":0,"slideshowId":"195663","sourceName":"li_interact","strippedTitle":"1st-annual-benefit-gala-presentation","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/1st-annual-benefit-gala-presentation-1197050433437886-3-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The document summarizes plans for an annual fundraising gala for The Littlest Lamb, a non-profit organization that aims to provide a home and high-quality education for orphaned children in Egypt. It provides details on land and initial designs purchased for an orphanage, current funds raised, operating budget estimates, and goals to begin construction once additional funds are secured. The gala aims to gain monthly donors to help commence construction and care for 50 initial orphan residents with hopes to later scale up to 200 children.","tags":[],"url":"https://www.slideshare.net/slideshow/1st-annual-benefit-gala-presentation/195663","userLogin":"eishak","userName":"eishak","viewCount":317},{"algorithmId":"21","displayTitle":"Market Place of 2020 - CoffeeClub Network","isSavedByCurrentUser":false,"pageCount":29,"score":0,"slideshowId":"2356177","sourceName":"li_interact","strippedTitle":"market-place-of-2020-coffeeclub-network","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/90020180-marketplaceof2020-coffeeclubnetworkmododecompatibilidade-091027061511-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Presentation on the 2009 India International Coffee Festival about the CoffeeClub Network, connecting the coffee world (www.coffeeclubnetwork.com).","tags":["india","coffeeclub","brazil"],"url":"https://www.slideshare.net/slideshow/market-place-of-2020-coffeeclub-network/2356177","userLogin":"lemeph","userName":"Paulo Henrique Leme","viewCount":451},{"algorithmId":"21","displayTitle":"Marketing Digital: As competências do profissional de marketing para atuar no...","isSavedByCurrentUser":false,"pageCount":24,"score":0,"slideshowId":"1661224","sourceName":"li_interact","strippedTitle":"marketing-digital-as-competncias-do-profissional-de-marketing-para-atuar-no-novssimo-contexto-do-marketing-digital","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/projetoaprendizagemgb-rodrigofialhoschaurich-090630074548-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Marketing Digital Internet Marketing Unisinos Rio Grande do Sul Porto Alegre","tags":["internet","digital","marketing"],"url":"https://pt.slideshare.net/slideshow/marketing-digital-as-competncias-do-profissional-de-marketing-para-atuar-no-novssimo-contexto-do-marketing-digital/1661224","userLogin":"rfschaurich","userName":"Rodrigo Fialho Schaurich","viewCount":925},{"algorithmId":"21","displayTitle":"科技人與過勞死系列2","isSavedByCurrentUser":false,"pageCount":53,"score":0,"slideshowId":"283845","sourceName":"li_interact","strippedTitle":"2-283845","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/2-1204121478934937-2-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://www.slideshare.net/slideshow/2-283845/283845","userLogin":"VERABLOG","userName":"VERABLOG","viewCount":816},{"algorithmId":"21","displayTitle":"Introduction to HK Wifi Marketing System","isSavedByCurrentUser":false,"pageCount":42,"score":0,"slideshowId":"54506874","sourceName":"li_interact","strippedTitle":"introduction-to-hk-wifi-marketing-system","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/introductiontohkwifimarketingsystem2015-151029034518-lva1-app6892-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Introduction to HK Wifi Marketing System","tags":["hkwifi system manager","wifi marketing","wifi system manager"],"url":"https://www.slideshare.net/slideshow/introduction-to-hk-wifi-marketing-system/54506874","userLogin":"kienbong","userName":"kienbong","viewCount":267},{"algorithmId":"21","displayTitle":"Mfl","isSavedByCurrentUser":false,"pageCount":38,"score":0,"slideshowId":"194811","sourceName":"li_interact","strippedTitle":"mfl","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/mfl-1196981782369073-4-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The document discusses using blogs, podcasts, and wikis in the modern foreign language (MFL) classroom. It provides examples of how each tool can be used, including having students share resources and ideas on a blog, recording podcasts of students speaking in the target language, and using a wiki to allow students to collaboratively create and edit work. Benefits mentioned are increasing student engagement, promoting creativity and collaboration, and motivating students to improve their language skills when their work will have a real audience. Potential issues discussed include keeping blogs and wikis updated and making sure technology does not replace teaching, as well as safety concerns around student privacy.","tags":[],"url":"https://www.slideshare.net/slideshow/mfl/194811","userLogin":"guestb936c4","userName":"guestb936c4","viewCount":624},{"algorithmId":"21","displayTitle":"SOFITEL - LIFE IS MAGNIFIQUE","isSavedByCurrentUser":false,"pageCount":74,"score":0,"slideshowId":"8240918","sourceName":"li_interact","strippedTitle":"sofitel-life-is-magnifique","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/sofitellifeismagnifique-110607205903-phpapp01-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"","tags":[],"url":"https://es.slideshare.net/slideshow/sofitel-life-is-magnifique/8240918","userLogin":"rfschaurich","userName":"Rodrigo Fialho Schaurich","viewCount":1063},{"algorithmId":"21","displayTitle":"80026090 Coffee Club Network","isSavedByCurrentUser":false,"pageCount":57,"score":0,"slideshowId":"466511","sourceName":"li_interact","strippedTitle":"80026090-coffee-club-network","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/80026090-coffeeclub-network-1213382159254721-9-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"The document proposes the creation of a social network called CoffeeClub Network that would blend together various existing online coffee communities that are currently scattered across different networks. It would provide a single place for coffee lovers to interact, share photos and videos, discuss various coffee-related topics through different communities, and promote their businesses. The network would be organized by community moderators and provide opportunities for members to get involved, interact with others, and promote their work, companies, and ideas related to coffee.","tags":["coffeeclub","network","coffeeclub"],"url":"https://www.slideshare.net/slideshow/80026090-coffee-club-network/466511","userLogin":"lemeph","userName":"Paulo Henrique Leme","viewCount":1099}],"similarTo":[],"moreFromUser":[],"featured":null,"latest":[{"algorithmId":"4","displayTitle":"Lewes Global Ores and Minerals Trading FZCO Jan 2025.pdf","isSavedByCurrentUser":false,"pageCount":14,"score":0,"slideshowId":"275578142","sourceName":"LATEST","strippedTitle":"lewes-global-ores-and-minerals-trading-fzco-jan-2025-pdf","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/lewesglobaloresandmineralstradingfzcojan2025-250212093414-58c877b0-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Lewes Global Ores and Minerals Trading FZCO specializes in supplying and trading premium metal products and isotope materials as a leading force in international and domestic trade. We take great pride in offering an extensive portfolio of high-quality materials, including ultra-fine nano-grade rare earth metals and specialized alloys.\nOur product range features nickel wires, copper ingots, copper powders, gold wires, and Gold-Tungsten alloy ingots, all of which are vital in advanced industries such as aerospace, satellite technology, navigation systems, unmanned aircraft systems (UAS), avionics, automation, automotive, high-precision laboratory and medical equipment, and cutting-edge military manufacturing.\nOver the years, we have earned a reputation for excellence and reliability in the global market. Our expertise in sourcing and delivering top-tier products has allowed us to serve a diverse client base, from small businesses to multinational corporations. Every product in our portfolio meets the highest quality, performance, and consistency standards, certified by the Russian GIREDMET certification.\nOur signature portfolio of products includes, but is not limited to:\n*Ultrafine nickel wires essential for batteries, heating elements, and chemical processing\n*High-purity copper powders and ingots for advanced electronics and electrical applications\n*Gold wires crucial for microelectronics and semiconductors\n*Gold-tungsten alloy ingots for aerospace and high-stress manufacturing\nAll of our products hold the highest standardization and all necessary credible certifications to ensure delivering door-to-door top-quality materials that meet the various rigorous industry requirements.\nOur client-centric approach allows us to provide tailored solutions that align with your specific needs, whether you're looking for cost-effective options or premium high-performance materials. ","tags":["advanced alloys","aerospace materials","chemical processing"],"url":"https://www.slideshare.net/slideshow/lewes-global-ores-and-minerals-trading-fzco-jan-2025-pdf/275578142","userLogin":"natlewes","userName":"Natalie Lewes","viewCount":29},{"algorithmId":"4","displayTitle":"KUKUNET Digital: Innovating the Future with Smart Digital Solutions","isSavedByCurrentUser":false,"pageCount":30,"score":0,"slideshowId":"275506848","sourceName":"LATEST","strippedTitle":"kukunet-digital-innovating-the-future-with-smart-digital-solutions","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/kukunetdigitalprofile-250210060316-e33bcf3b-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"KUKUNET Digital is a technology-driven company committed to delivering cutting-edge digital solutions tailored to various industries. Our expertise spans software development, cloud-based platforms, and enterprise solutions designed to enhance efficiency, productivity, and digital transformation.\n\nWe specialize in:\n✔ Custom Software Development – Building tailored solutions for businesses and organizations.\n✔ Web \u0026 Mobile Applications – Creating user-friendly platforms for seamless digital experiences.\n✔ Enterprise Resource Planning (ERP) – Integrating business processes for better decision-making.\n✔ Agricultural \u0026 Research Management Systems – Powering digital transformation in agriculture and research institutions.\n✔ Software as a Service (SaaS) Solutions – Offering cloud-based applications for property management, event management, and more.\n\nWith a focus on innovation, efficiency, and digital excellence, KUKUNET Digital is your trusted partner in navigating the digital future.","tags":[],"url":"https://www.slideshare.net/slideshow/kukunet-digital-innovating-the-future-with-smart-digital-solutions/275506848","userLogin":"ANRLD","userName":"Ethiopian Institute of Agricultural Research","viewCount":150},{"algorithmId":"4","displayTitle":"biotechnology chapter 23 consist of all essential topics...","isSavedByCurrentUser":false,"pageCount":71,"score":0,"slideshowId":"275554671","sourceName":"LATEST","strippedTitle":"biotechnology-chapter-23-consist-of-all-essential-topics","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/presentation1biotechnology-250211162832-142cbbbd-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"This presentation is prepared for FSC Part Two students. It consists of content aligned with the KPK curriculum along with MDCAT MCQs. The slides are conceptual and comprehensive, covering all topics.","tags":["biotechnology","bio"],"url":"https://www.slideshare.net/slideshow/biotechnology-chapter-23-consist-of-all-essential-topics/275554671","userLogin":"AzizUllah176766","userName":"AzizUllah176766","viewCount":27},{"algorithmId":"4","displayTitle":"-Commerce Competitor Research: How to Do It Right","isSavedByCurrentUser":false,"pageCount":22,"score":0,"slideshowId":"275549138","sourceName":"LATEST","strippedTitle":"commerce-competitor-research-how-to-do-it-right","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/e-commercecompetitorresearchhowtodoitright-250211131500-c4d09461-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":" Learn the essential strategies for conducting effective e-commerce competitor research. This guide covers key tools, data points, and analysis techniques to help you gain a competitive edge, improve your marketing strategies, and optimize your online store for success.","tags":["e-commerce competitor research","competitive analysis","online business strategy"],"url":"https://www.slideshare.net/slideshow/commerce-competitor-research-how-to-do-it-right/275549138","userLogin":"Mindamend","userName":"RUPAL AGARWAL","viewCount":10},{"algorithmId":"4","displayTitle":"Empower Your Digital Transformation with a Trusted Partner | Emergys","isSavedByCurrentUser":false,"pageCount":23,"score":0,"slideshowId":"275573196","sourceName":"LATEST","strippedTitle":"empower-your-digital-transformation-with-a-trusted-partner-emergys","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/about-emergys-profile-20252-250212063028-a4aa1fb7-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":" EMERGYS helps you navigate the complexities of digital transformation with a strategic roadmap designed to fit your business needs and drive success.","tags":["managedservices","ai","rpa"],"url":"https://www.slideshare.net/slideshow/empower-your-digital-transformation-with-a-trusted-partner-emergys/275573196","userLogin":"connect271000","userName":"Emergys ","viewCount":9},{"algorithmId":"4","displayTitle":"1229 S 12th St - structural plans for permit","isSavedByCurrentUser":false,"pageCount":8,"score":0,"slideshowId":"275493562","sourceName":"LATEST","strippedTitle":"1229-s-12th-st-structural-plans-for-permit","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/binder6-250209151001-b68a026c-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"1229 S 12th St - structural plans for permit","tags":[],"url":"https://www.slideshare.net/slideshow/1229-s-12th-st-structural-plans-for-permit/275493562","userLogin":"3rdstoryphilly","userName":"3rdstoryphilly","viewCount":68},{"algorithmId":"4","displayTitle":"Lewes Global Ores and Minerals Trading FZCO Jan 2025.ppsx","isSavedByCurrentUser":false,"pageCount":14,"score":0,"slideshowId":"275578157","sourceName":"LATEST","strippedTitle":"lewes-global-ores-and-minerals-trading-fzco-jan-2025-ppsx","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/lewesglobaloresandmineralstradingfzcojan2025-250212093429-5de12f9b-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Lewes Global Ores and Minerals Trading FZCO specializes in supplying and trading premium metal products and isotope materials as a leading force in international and domestic trade. We take great pride in offering an extensive portfolio of high-quality materials, including ultra-fine nano-grade rare earth metals and specialized alloys.\nOur product range features nickel wires, copper ingots, copper powders, gold wires, and Gold-Tungsten alloy ingots, all of which are vital in advanced industries such as aerospace, satellite technology, navigation systems, unmanned aircraft systems (UAS), avionics, automation, automotive, high-precision laboratory and medical equipment, and cutting-edge military manufacturing.\nOver the years, we have earned a reputation for excellence and reliability in the global market. Our expertise in sourcing and delivering top-tier products has allowed us to serve a diverse client base, from small businesses to multinational corporations. Every product in our portfolio meets the highest quality, performance, and consistency standards, certified by the Russian GIREDMET certification.\nOur signature portfolio of products includes, but is not limited to:\n*Ultrafine nickel wires essential for batteries, heating elements, and chemical processing\n*High-purity copper powders and ingots for advanced electronics and electrical applications\n*Gold wires crucial for microelectronics and semiconductors\n*Gold-tungsten alloy ingots for aerospace and high-stress manufacturing\nAll of our products hold the highest standardization and all necessary credible certifications to ensure delivering door-to-door top-quality materials that meet the various rigorous industry requirements.\nOur client-centric approach allows us to provide tailored solutions that align with your specific needs, whether you're looking for cost-effective options or premium high-performance materials. ","tags":["advanced alloys","aerospace materials","chemical processing"],"url":"https://www.slideshare.net/slideshow/lewes-global-ores-and-minerals-trading-fzco-jan-2025-ppsx/275578157","userLogin":"natlewes","userName":"Natalie Lewes","viewCount":8},{"algorithmId":"4","displayTitle":"research gap research gap research gap research gap","isSavedByCurrentUser":false,"pageCount":19,"score":0,"slideshowId":"275513633","sourceName":"LATEST","strippedTitle":"research-gap-research-gap-research-gap-research-gap-35b5","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/25302-100809-3-pb-250210105209-eccb03aa-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"research gap research gap research gap research gap","tags":[],"url":"https://www.slideshare.net/slideshow/research-gap-research-gap-research-gap-research-gap-35b5/275513633","userLogin":"sudiptasarker6","userName":"sudiptasarker6","viewCount":14},{"algorithmId":"4","displayTitle":"NewBase 09 February 2025 Energy News issue - 1786 by Khaled Al Awadi_compres...","isSavedByCurrentUser":false,"pageCount":24,"score":0,"slideshowId":"275477799","sourceName":"LATEST","strippedTitle":"newbase-09-february-2025-energy-news-issue-1786-by-khaled-al-awadi_compressed-pdf","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/newbase09february2025energynewsissue-1786bykhaledalawadicompressed-250208144803-30fc0dc2-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Greetings,\n\nNewBase Energy is pleased to present you its latest energy news FYI,\nNewBase 09 February 2025 Energy News issue - 1786 by Khaled Al Awadi .docx\n\nRegards\n\nFOunder \u0026 Senior Editor NewBase Energy\nKhaled M Al Awadi, Energy Consultant\nMS \u0026 BS Mechanical Engineering (HON), USAGreetings,\n\nNewBase Energy is pleased to present you its latest energy news FYI,\nNewBase 09 February 2025 Energy News issue - 1786 by Khaled Al Awadi .docx\n\nRegards\n\nFOunder \u0026 Senior Editor NewBase Energy\nKhaled M Al Awadi, Energy Consultant\nMS \u0026 BS Mechanical Engineering (HON), USAGreetings,\n\nNewBase Energy is pleased to present you its latest energy news FYI,\nNewBase 09 February 2025 Energy News issue - 1786 by Khaled Al Awadi .docx\n\nRegards\n\nFOunder \u0026 Senior Editor NewBase Energy\nKhaled M Al Awadi, Energy Consultant\nMS \u0026 BS Mechanical Engineering (HON), USAGreetings,\n\nNewBase Energy is pleased to present you its latest energy news FYI,\nNewBase 09 February 2025 Energy News issue - 1786 by Khaled Al Awadi .docx\n\nRegards\n\nFOunder \u0026 Senior Editor NewBase Energy\nKhaled M Al Awadi, Energy Consultant\nMS \u0026 BS Mechanical Engineering (HON), USA","tags":["gas","oil","energy"],"url":"https://www.slideshare.net/slideshow/newbase-09-february-2025-energy-news-issue-1786-by-khaled-al-awadi_compressed-pdf/275477799","userLogin":"khdmohd","userName":"Khaled Al Awadi","viewCount":54},{"algorithmId":"4","displayTitle":"The Importance of SOPs: Ensuring Consistency and Quality in Operations","isSavedByCurrentUser":false,"pageCount":24,"score":0,"slideshowId":"275549284","sourceName":"LATEST","strippedTitle":"the-importance-of-sops-ensuring-consistency-and-quality-in-operations","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/theimportanceofsopsensuringconsistencyandqualityinoperation-250211132015-c109c27f-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Standard Operating Procedures (SOPs) play a crucial role in maintaining consistency, efficiency, and quality across various industries. This article explores the significance of SOPs, their benefits in streamlining operations, reducing errors, and ensuring compliance with industry standards. Learn how well-documented SOPs enhance productivity, training, and decision-making for long-term success.","tags":["sops","standard operating procedures","operational consistency"],"url":"https://www.slideshare.net/slideshow/the-importance-of-sops-ensuring-consistency-and-quality-in-operations/275549284","userLogin":"Mindamend","userName":"RUPAL AGARWAL","viewCount":10},{"algorithmId":"4","displayTitle":"Bunker Market is World's First Energy Transition-Centric Bunkering News","isSavedByCurrentUser":false,"pageCount":28,"score":0,"slideshowId":"275463328","sourceName":"LATEST","strippedTitle":"bunker-market-is-world-s-first-energy-transition-centric-bunkering-news","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/bunkering-250208020833-fc9a439b-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Bunker Market is World's First Energy Transition-Centric Bunkering News, Stay ahead of the curve with the most comprehensive bunkering news platform. Explore the latest updates and insights across Top Stories, Bunker Suppliers, Shipowners, Ports, Marine Fuels, Bunker Prices, Energy Transition, Technology, Bunkering Jobs, and engaging Videos. Explore. Engage. Empower. Welcome to the future of bunkering news .","tags":["#bunkering"],"url":"https://www.slideshare.net/slideshow/bunker-market-is-world-s-first-energy-transition-centric-bunkering-news/275463328","userLogin":"mohammadali571763","userName":"mohammadali571763","viewCount":8},{"algorithmId":"4","displayTitle":"ESET Internet Security 18.0.12.0 Crack With License Key 2025","isSavedByCurrentUser":false,"pageCount":39,"score":0,"slideshowId":"275478045","sourceName":"LATEST","strippedTitle":"eset-internet-security-18-0-12-0-crack-with-license-key-2025","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/superbprompt-architecturecollection-vol1-250208150153-3b03c212-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Copy And Past Link👉👉 https://eset-keys.com/download/👈👈ESET Internet Security latest version crack providing users with information on dangers this application eliminated and general protection state of their computer. This dedication to economy guarantees which users will remain safe and have seamless use of the computer. The system includes specifically created social networking monitoring. It is also performing a program wise purification on information. ESET Internet Security patch is best network intelligence agency does have ability to defend their equipment from unauthorized users.","tags":["eset internet security"],"url":"https://www.slideshare.net/slideshow/eset-internet-security-18-0-12-0-crack-with-license-key-2025/275478045","userLogin":"dkevah","userName":"dkevah","viewCount":334},{"algorithmId":"4","displayTitle":"Best Strategies to Win Honga Board Game Like a Pro","isSavedByCurrentUser":false,"pageCount":11,"score":0,"slideshowId":"275579627","sourceName":"LATEST","strippedTitle":"best-strategies-to-win-honga-board-game-like-a-pro-1fd3","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/beststrategiestowinhongaboardgamelikeapro-250212102930-5413301a-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Master the best strategies to dominate Honga Board Game like a pro! Learn expert tips to outsmart opponents and secure victory in this thrilling prehistoric adventure. Learn more!","tags":["hongaboardgame","boardgamestrategy","boardgametips"],"url":"https://www.slideshare.net/slideshow/best-strategies-to-win-honga-board-game-like-a-pro-1fd3/275579627","userLogin":"BoardGamesNMore","userName":"BoardGamesNMore ","viewCount":13},{"algorithmId":"4","displayTitle":"FCA Financial Promotions \u0026 Internal Controls: Ensuring Compliance and Best Pr...","isSavedByCurrentUser":false,"pageCount":7,"score":0,"slideshowId":"275489334","sourceName":"LATEST","strippedTitle":"fca-financial-promotions-internal-controls-ensuring-compliance-and-best-practices","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/fcafinancialpromotionsinternalcontrolsensuringcomplianceandbestpractices-250209081552-8289bb85-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"This presentation provides a concise overview of FCA financial promotions, outlining key requirements, approval processes, and essential internal controls. It highlights the importance of clear, fair, and non-misleading promotions, along with best practices for compliance. Compliance officers and financial firms will gain insights into regulatory expectations and strategies to maintain adherence to FCA guidelines while promoting financial products responsibly.","tags":["financial promotions"],"url":"https://www.slideshare.net/slideshow/fca-financial-promotions-internal-controls-ensuring-compliance-and-best-practices/275489334","userLogin":"consultantsmema","userName":"MEMA Consultants","viewCount":17},{"algorithmId":"4","displayTitle":"research gap research gap research gap research gap","isSavedByCurrentUser":false,"pageCount":8,"score":0,"slideshowId":"275513803","sourceName":"LATEST","strippedTitle":"research-gap-research-gap-research-gap-research-gap-a429","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/ej1256087-250210105818-4b08bebe-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"research gap research gap research gap research gap","tags":[],"url":"https://www.slideshare.net/slideshow/research-gap-research-gap-research-gap-research-gap-a429/275513803","userLogin":"sudiptasarker6","userName":"sudiptasarker6","viewCount":30},{"algorithmId":"4","displayTitle":"3 Top 20 Sites To Buy Verified Paypal Accounts Aged-2025.pdf","isSavedByCurrentUser":false,"pageCount":28,"score":0,"slideshowId":"275590648","sourceName":"LATEST","strippedTitle":"3-top-20-sites-to-buy-verified-paypal-accounts-aged-2025-pdf","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/3top20sitestobuyverifiedpaypalaccountsaged-2025-250212174214-d90b2673-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Buy Verified PayPal Accounts PayPal is one of The Most Used Payment Systems That Transfers Money to financial Sharing Personal Business accounts\nGet 100% Verified Accounts at WorldBankCity.com\nWant to buy real and secure accounts? WorldBankCity.com is the go-to platform for all your social media, reviews, and digital service needs. Their top-quality and safe accounts help you grow your business and online presence effortlessly.\n\n💯 Guaranteed Safe \u0026 Secure\n⚡ Fast Delivery \u0026 High-Quality Accounts\n📞 24/7 Customer Assistance\n\n📩 For More Information, Contact Us:\n📧 Email: liveworldbankcity@gmail.com\n📞 WhatsApp: +1(226)770-0618\n📲 Telegram: @WorldBankCity\n\nDon’t wait! Visit WorldBankCity.com today for the best account services in the industry!\n","tags":["#buy_verified_paypal_accounts"],"url":"https://www.slideshare.net/slideshow/3-top-20-sites-to-buy-verified-paypal-accounts-aged-2025-pdf/275590648","userLogin":"adamfateh541","userName":"adamfateh541","viewCount":39},{"algorithmId":"4","displayTitle":"Ground-Penetrating-Radar-A-Powerful-Tool-for-Subsurface-Exploration.pptx","isSavedByCurrentUser":false,"pageCount":8,"score":0,"slideshowId":"275593141","sourceName":"LATEST","strippedTitle":"ground-penetrating-radar-a-powerful-tool-for-subsurface-exploration-pptx","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/ground-penetrating-radar-a-powerful-tool-for-subsurface-exploration-250212193257-82ccd1a6-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Ground Penetrating Radar (GPR) is a non-invasive method used to investigate subsurface conditions. Hirani provides expert GPR services, enabling clients to detect hidden structures, utilities, and anomalies beneath the surface. This technology helps avoid costly damage during construction and excavation projects by providing detailed, real-time data to support informed decision-making.","tags":["ground penetrating radar"],"url":"https://www.slideshare.net/slideshow/ground-penetrating-radar-a-powerful-tool-for-subsurface-exploration-pptx/275593141","userLogin":"HiraniGroup1","userName":"Hirani Group","viewCount":24},{"algorithmId":"4","displayTitle":"CRYPTOCURRENCY RECOVERY EXPERT HIRE TECH CYBER FORCE RECOVERY","isSavedByCurrentUser":false,"pageCount":1,"score":0,"slideshowId":"275482232","sourceName":"LATEST","strippedTitle":"cryptocurrency-recovery-expert-hire-tech-cyber-force-recovery","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/didoil-250208203122-531b8573-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"W.W.W.techcyberforcerecovery.com \nMAIL. support@techcyberforcerecovery.com\n\n\n\n\nMy name is sulabha kuchchal, and I’m from Mumbai. A few months ago, I faced a nightmare scenario that many in the crypto world fear: I lost access to my $60,000 wallet after a malware attack. The hacker gained control of my private keys, and I was unable to access my funds. Panic set in immediately as I realized the magnitude of the situation. Like anyone in my shoes, I felt completely helpless. But luckily, a friend recommended TECH CYBER FORCE RECOVERY, and it turned out to be the best advice I could have gotten. From the moment I reached out to TECH CYBER FORCE RECOVERY, I felt a sense of relief. Their team was professional, compassionate, and incredibly reassuring. They understood how critical this was for me, and they took charge of the situation right away. What stood out was their transparency and clear communication. They didn’t make any lofty promises or false assurances, but instead, they explained the process thoroughly. They took the time to explain what had happened to my wallet, how they would recover it, and what the chances of success were. Throughout the entire recovery process, I felt informed and supported. Their experts worked diligently, using their advanced skills and knowledge to navigate the complexities of my situation. It was clear that they were not just following a standard procedure—they were customizing their approach to ensure the best outcome for me. They didn’t rush the process, which was reassuring given the sensitive nature of cryptocurrency transactions. To my amazement, just a few days after I reached out to them, my wallet was fully restored. I couldn’t believe it—I was finally able to access my funds again. I was filled with an overwhelming sense of security and relief, knowing that my money was safe and that I had avoided what could have been a permanent loss. Thanks to TECH CYBER FORCE RECOVERY, my nightmare turned into a story of recovery. I am beyond grateful for their professionalism, expertise, and the peace of mind they gave me. If you ever find yourself in a similar situation, I can’t recommend them enough. They made what seemed impossible possible, and I’ll forever be thankful for their help in restoring not just my funds, but my confidence in the crypto world.","tags":["javascript"],"url":"https://www.slideshare.net/slideshow/cryptocurrency-recovery-expert-hire-tech-cyber-force-recovery/275482232","userLogin":"sulabhakuchchal","userName":"sulabhakuchchal","viewCount":69},{"algorithmId":"4","displayTitle":"Broad Creek ManorAssisted Living Services","isSavedByCurrentUser":false,"pageCount":162,"score":0,"slideshowId":"275593010","sourceName":"LATEST","strippedTitle":"broad-creek-manorassisted-living-services","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/marketingpowerpoint-250212192723-dbdf611d-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Description of Broad Creek Manor and our services that we offer. We are an residental assisted living in Harford County Maryland. Family owned and operated.","tags":["assisted living","seniors","independent living"],"url":"https://www.slideshare.net/slideshow/broad-creek-manorassisted-living-services/275593010","userLogin":"scottchaney7","userName":"scottchaney7","viewCount":10},{"algorithmId":"4","displayTitle":"Eden General Construction Inc. Doc file.","isSavedByCurrentUser":false,"pageCount":1,"score":0,"slideshowId":"275543313","sourceName":"LATEST","strippedTitle":"eden-general-construction-inc-doc-file","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/edengeneralconstructioninc1-250211093736-6730e14a-thumbnail.jpg?width=600\u0026height=600\u0026fit=bounds","description":"Eden General Construction Inc. is a trusted provider of residential and commercial construction services, serving New York, New Jersey, and Connecticut. Equipped with cutting-edge technology and a commitment to excellence, we deliver top-quality roofing, remodeling, restoration, and more. Our skilled team ensures every project meets the highest standards of safety, durability, and aesthetics. With a strong reputation for reliability and competitive pricing, we take pride in bringing your vision to life with precision and professionalism.","tags":["concrete contractors"],"url":"https://www.slideshare.net/slideshow/eden-general-construction-inc-doc-file/275543313","userLogin":"edengeneralconstruct","userName":"edengeneralconstruct","viewCount":36}]},"secretUrl":"txzCqV0oF6jCWz","shouldShowAds":true,"slides":{"host":"https://image.slidesharecdn.com","title":"Tickets-in-LiveChat","imageLocation":"presentation-131206042756-phpapp01","imageSizes":[{"quality":85,"width":320,"format":"jpg"},{"quality":85,"width":638,"format":"jpg"},{"quality":75,"width":2048,"format":"webp"}]},"smsShareUrl":"sms:?body=Check out this SlideShare : https://www.slideshare.net/slideshow/tickets-in-livechat/28957615","strippedTitle":"tickets-in-livechat","thumbnail":"https://cdn.slidesharecdn.com/ss_thumbnails/presentation-131206042756-phpapp01-thumbnail.jpg?width=640\u0026height=640\u0026fit=bounds","title":"Tickets in LiveChat","totalSlides":26,"transcript":["WEBINAR\n\nTickets in LiveChat\n5th December 2013\n\n ","Host\n\nBartosz Olchówka\nHead of Development\n\n ","Agenda\n\n01. What tickets are?\n02. Reporting for tickets\n03. Best practices\n04. Questions \u0026 Answers\n\n ","01\nWhat tickets are?\n\n ","Missed chats → Tickets\nLiveChat\n\nChats\n\nand\n\nyour website\n\nMissed\nTickets\nchats\n\n ","Sources of tickets\n1\n\nFrom chat window (after-hours)\n2 From email\n\nyour.page.com\nCompose e-mail\n\nsupport@company.com\nLeave a message\n\nSubject\nE-mail\n\nMessage\n\npeter@mail.com\nName\n\nPeter\nWhat brings you to LiveChat?\n\nSEND MESSAGE\nSEND\n\nVISITOR\n\n ","Sources of tickets\n3\n\nDuring the chat\n\nCHATS\n\nChat with Anna Williams\n\nMORE\n\nCREATE TICKET\n\nAGENT\n\n ","Tickets’ page\n\nstatuses\n\n ","Tickets’ page - Batch editing\n\noptions\n\n ","Ticket\n\nTicket info\n\nTicket’s\ncontent\n\nRequester\n\nAssignee\n\nReply box\n\n ","E-mail notifications\n!\n\nAdvanced reporting?\n\n ","Ticket list during chat\n\nrecent\ncustomer’s\ntickets\n\n ","02\nReporting for tickets\n\n ","Dashboard\n\n ","New tickets\n\n ","First response time\n\n ","Solved tickets\n\n ","Resolution time\n\n ","Ticket sources (24h distribution)\n\n ","03\nBest practices\n\n ","First response time\n\nKeep First Response Time under 1 hour\n\n ","Resolution time\n\n1. Depending on the industry\n2. The lower Resolution Time,\nthe better customer’s experience\n\n ","Inform about ticket progress\n\nThat “small” detail can turn frustrated customers\ninto happy customers\n\n ","Solve ticket in one shot\n\nEach ticket comes from customer’s problem\n- solve it as soon as possible\n\n ","04\nQuestions \u0026 Answers\n\n ","Thank you!\nThis webinar will be published on\nwww.livechatinc.com/webinars/\nWe will include all the answers\nfrom today's Q\u0026A session\n\n "],"twitterShareUrl":"https://twitter.com/intent/tweet?via=SlideShare\u0026text=Tickets+in+LiveChat+by+%40livechat+%23customersupport+%23livesupport+https%3A%2F%2Fwww.slideshare.net%2Fslideshow%2Ftickets-in-livechat%2F28957615","type":"presentation","viewStats":{"views":1709,"viewsFromEmbeds":8102,"topEmbeds":[]},"slideDimensions":{"height":540,"width":720},"topReadSlides":[],"user":{"id":"420132","isFollowing":false,"login":"livechat","name":"LiveChat","occupation":"","organization":"LiveChat","photo":"https://cdn.slidesharecdn.com/profile-photo-livechat-48x48.jpg?cb=1669623276","photoExists":true,"shortName":"LiveChat"},"views":9811},"_nextI18Next":{"initialI18nStore":{"en":{"common":{"ad":{"fallbackText":"Ad for Scribd subscription","label":"Ad","close":"Close Ad","dismiss_in":"Dismiss in","ad_info_title":"Why are you seeing this?","ad_info_description":"We use ads to keep content free and accessible for everyone. You can remove them by \u003c2\u003esigning up\u003c/2\u003e for a SlideShare subscription."},"error":{"favorite_add":"We couldn't add SlideShare to favorites","favorite_remove":"We couldn't remove SlideShare from favorites","follow":"There was a problem following this user","unfollow":"There was a problem un-following this user","save":"Unable to save this item at this time.","remove_save":"We couldn't remove from your saved items"},"header":{"hamburger_menu_aria_label":"Open navigation menu","logo":{"alt":"SlideShare a Scribd company logo","title":"Return to the homepage"},"home":"Home","explore":"Explore","search":{"placeholder":"Search","aria_label":"Search SlideShare","button":"Submit Search","suggestion_1":"business model canvas example","suggestion_2":"social media strategy outline","suggestion_3":"marketing principles diagram","suggestion_4":"ai in healthcare presentation","suggestion_5":"writing skills checklist","suggestion_6":"21st century literature talk","tooltip":"For better results, use descriptive keywords to find the most relevant presentations. \u003cb\u003eExample:\u003c/b\u003e\u003cem\u003e Instead of 'Artificial Intelligence', try 'AI in healthcare trends'\u003c/em\u003e."},"upload":"Upload","login":"Login","signup":{"label":"Download free for 30 days","title":"Signup now for a SlideShare account"},"user":{"aria_label":"User Settings","clipboards":"My Clipboards","uploads":"My Uploads","analytics":"Analytics","settings":"Account Settings","support":"Support","logout":"Logout"}},"footer":{"link":{"about":"About","support":"Support","terms":"Terms","privacy":"Privacy","copyright":"Copyright","cookie":"Cookie Preferences","privacyRights":"Do not sell or share my personal information"},"language_selector":{"aria_label":"Change Language","hidden_text":"Current Language"},"copyright":"SlideShare from Scribd","social":{"rss":{"aria_label":"Slideshare on RSS Feed","title":"RSS"},"twitter":{"aria_label":"Slideshare on Twitter","title":"Twitter"}}},"app_notification_banner":{"notification_text":"We've updated our privacy policy.","notification_link_text_desktop":"Click here to review the details.","notification_link_text_mobile":"Tap here to review the details."},"privacy_policy_explicit_opt_in_modal":{"modal_title":"We've updated our privacy policy.","modal_content_paragraph_one":"We’ve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.","modal_content_paragraph_two":"You can read the details below. By accepting, you agree to the updated privacy policy.","modal_content_paragraph_three":"Thank you!","modal_action_assertive":"Accept and continue","modal_action":"View updated privacy policy","modal_action_error":"We've encountered a problem, please try again."},"actions":{"addToSaved":"Save for later","addToSavedA11y":"Save {{title}} for later","all_saved":"All Saved","back":"Back","close":"Close","cancel":"Cancel","save":"Save","saved":"Saved","submit":"Submit","next":"Next","previous":"Previous","removeSaved":"Remove from saved","removeSavedA11y":"Remove {{title}} from saved","scrollLeft":"Scroll Left","scrollRight":"Scroll Right","save_to_new_list_success":"Saved to "},"filter":{"apply":"Apply"},"form":{"required":"Required"},"slideshow_card":{"slideshow_type":{"document":"Document","infographic":"Infographic","presentation":"Presentation","documents":"Documents","infographics":"Infographics","presentations":"Presentations","downloads":"Downloads","likes":"Likes"},"slideshow_type_unit":{"presentation":"Slide","document":"Page","infographic":"Page"},"pages_count_one":"{{count}} page","pages_count_other":"{{count}} pages","slides_count_one":"{{count}} slide","slides_count_other":"{{count}} slides","screen_reader_text":"{{title}} by {{author}}","screen_reader_text_extended":"{{title}} by {{author}}, has {{slideCount}} slides with {{viewCount}} views.","view_one":"view","view_other":"views"},"image_alt":{"studying":"Abstract image of a woman sitting on books and studying on a laptop"},"items":{"count_one":"{{count}} item","count_other":"{{count}} items"},"time":{"second_one":"{{count}} second","second_other":"{{count}} seconds"},"timeSince":{"minutes_ago":"{{count}} min. ago","hours_ago_one":"{{count}} hour ago","hours_ago_other":"{{count}} hours ago","days_ago_one":"{{count}} day ago","days_ago_other":"{{count}} days ago","months_ago_one":"{{count}} month ago","months_ago_other":"{{count}} months ago","years_ago_one":"{{count}} year ago","years_ago_other":"{{count}} years ago"},"see_more":"See more","see_less":"See Less","yes":"Yes","no":"No","signup":"Sign Up","next_label":"Next","previous_label":"Previous"},"player":{"actions":{"all_saved":"All Saved","clip":"Clip Slide","copy_text":"Copy text","copy_text_success":"Text copied to clipboard","copy_text_error":"Failed to copy the text. Please try again!","download_presentation":"Download presentation","download_slide":"Download slide","download_document":"Download document","download_page":"Download page","download_now":"Download now","download":"Download","favorite":"Favorite","remove_favorite":"Remove favorite","remove_like":"Remove like","like":"Like","follow":"Follow","unfollow":"Unfollow","more_options":"More options","share":"Share","save_slide":"Save slide","saved":"Saved","remove_from_list":"Remove from list {{listname}}","removed_from_list":"Saved item has been removed from the List","removed_from_list_error":"Could not remove the saved item from list","save_error":"Unable to save this item at this time.","save_to_new_list":"New list","save_to_list":"Save to list {{listname}}","scroll_view":"Scroll view","scroll_view_description":"Vertically scroll through all slides","slideshow_view":"Slideshow view","slideshow_view_description":"View one slide at a time","no_saved_lists":"You don't have any lists created yet."},"ads":{"label":"Ad","skip":"Skip to next slide","skip_countdown":"You can skip to the next slide in","continue_in":"Continue in","change_volume":"Change Volume","download_read_ad_free":"Download to read ad-free","scroll":"Scroll to read more"},"ad_block_interstitial":{"title_1":"Keep SlideShare free —","title_2":"please disable your ad blocker.","button_label":"Show me how","message":"Hate ads? Join Scribd to browse SlideShare and Scribd ad-free.","cta":"Try Scribd for free"},"author":{"by":"by","follow":"Follow","following":"Following","keynoteAuthor":"Keynote Author"},"download":{"success":"Your SlideShare is downloading."},"editors_notes":"Editor's Notes","end_of_reading":{"loading":"Loading in","title":"Check these out next","next_slideshares":"Next SlideShares","upcoming_slideshare":"Upcoming SlideShare"},"first_clip":{"title":"You just clipped your first slide!","description":"Clipping is a handy way to collect important slides you want to go back to later. Now customize the name of a clipboard to store your clips."},"metadata":{"at":"at","aiTag":{"descriptionLabel":"AI-enhanced description","descriptionTooltipTitle":"AI-Enhanced Description","descriptionTooltip":"Leveraging AI technology, we've optimized the description for improved clarity.","titleLabel":"AI-enhanced title","titleTooltipTitle":"AI-Enhanced Title","titleTooltip":"Leveraging AI technology, we've optimized the title for improved clarity.","titleAndDescriptionLabel":"AI-enhanced title and description","titleAndDescriptionTooltipTitle":"AI-Enhanced Title and Description","titleAndDescriptionTooltip":"Leveraging AI technology, we've optimized the title and description for improved clarity."},"download":{"bottomSheetTitle":"Download format","label_short":"Download","label":"Download now","description":"Download to read offline","download_count":"Downloaded {{count}} times"},"download_as":"Download as {{formatTypes}}","readMore":"Read more","readLess":"Read less","more":"more","category":{"label":"Category","description":"View the featured presentations, documents and infographics in the"},"dateFormat":"MMM. D, YYYY","most_read":"Most read","pages":"Pages","page":"Page"},"navigation":{"next_slide":"Next Slide","previous_slide":"Previous Slide","slide_count_of_total_count":"\u003cspan data-cy='current-slide-number' class='current-slide-number j-current-slide'\u003e{{slideCount}}\u003c/span\u003e of \u003cspan class='total-slides j-total-slides'\u003e{{totalCount}}\u003c/span\u003e","view_fullscreen":"View Fullscreen","zoom_in":"Zoom In","zoom_out":"Zoom Out"},"new_clipboard_modal":{"title":"Create a clipboard","name":{"label":"Name","placeholder":"Best of Slides","error":"Name cannot be blank"},"description":{"label":"Description","placeholder":"Add a brief description so other know what your clipboard is about."},"visibility":{"label":"Visibility","description":"Others can see my Clipboard"}},"select_clipboard_modal":{"title":"Select a clipboard","message":"Looks like you've already clipped this slide","button":"Create a clipboard"},"share":"Share SlideShare","rec":{"related":"Related slideshows","recommended_for_you":"Recommended for you","descTooltipTitle":"About the slideshow","recommended":{"title":"Recommended","shortTitle":"Recommended"},"relatedContent":{"title":"More Related Content","shortTitle":"More Related Content"},"featured":{"title":"Featured","shortTitle":"Featured"},"forYou":{"title":"Slideshows for you","shortTitle":"Slideshows for you"},"alsoLiked":{"title":"Viewers also liked","shortTitle":"Viewers also liked"},"latest":{"title":"Recently uploaded","shortTitle":"Recently uploaded"},"moreFromUser":{"title":"More from {{name}}","shortTitle":"More from uploader"},"similarTo":{"title":"Similar to {{title}}","shortTitle":"Similar to"},"whatsHot":{"title":"What's hot","shortTitle":"What's hot"}},"scribd":{"books":{"label":"Ebook","title":"Related Books"},"audioBooks":{"label":"Audiobook","title":"Related Audiobooks"},"error":{"title":"Oops! Something went wrong.","description":"We're sorry, but we can't find any related content at this time.","button":"Try again"},"freeWithTrial":"Free with a 30 day trial from {{brand}}","viewAll":"View All"},"error":{"clipboard":"We couldn't create your clipboard","save":"We couldn't save this item","unsave":"We couldn't remove from your saved items","blocked":"This user has blocked you","private_content":"Private content!","privacy_explanation":"This content has been marked as private by the uploader.","enter_password":"Enter password","file_protected":"This file is password protected.","password_incorrect":"The password is incorrect.","private_presentation":"Private Presentation","private_content_message":"This uploaded file has been marked private by the author. Sorry!","removed_content_title":"Uploaded Content Removed","removed_content_message":"The uploaded content has been removed and is no longer available.","redirect_message":"Redirecting to the homepage in","something_went_wrong_title":"Sorry! The page could not be loaded.","something_went_wrong_message":"This is probably a temporary error. Just refresh the page and retry. If the problem continues, please check back in 5-10 minutes.","not_found_title":"Sorry! We could not find what you were looking for.","not_found_message":"Don't worry, we will help you get to the right place. Are you looking for:"},"save_to_new_list_modal":{"title":"Add to a new list","list_name_input_label":"What would you like to name this list?","list_privacy_label":"Make list private","cancel_button_label":"Cancel","save_list_button_label":"Save","success":"Saved to ","error":"We couldn't save this item to {{listname}}"},"confirm_remove_save_modal":{"title":"This saved item is also in a list.","description":"Removing from saved will also delete the item from your lists","cancel_button_label":"Cancel","delete_button_label":"Delete"},"seo_metadata_test":{"description_suffix":"Download as a PDF or view online for free"},"slide_actions_menu":{"title":"What would you like to do?"}},"metadata":{"gallery_view":"Gallery","gallery_view_label":"Gallery View","like_one":"like","like_other":"likes","likeWithCount_one":"{{count}} like","likeWithCount_other":"{{count}} likes","view_one":"view","view_other":"views","saved_one":"saved","saved_other":"saved","from_embeds":"From embeds","number_of_embeds":"Number of embeds","on_slideshare":"On Slideshare","total_views":"Total views","split_char":",","decimal_point":".","show_more":"Show More","likes":{"empty_message":"Be the first to like this","loading_message":"Loading..."},"slide_one":"slide","slide_other":"slides","slide_count_of_total":"of","study_guide":{"cta":"Convert to study guide","beta_label":"BETA","description":"Transform any presentation into a summarized study guide, highlighting the most important points and key insights.","button_cta":"Convert","label":"Study guide","modal_title":"Coming soon!","modal_description":"We're working on bringing automatic study guide generation to presentations. Help us shape this feature by sharing your feedback.","modal_question":"How often would you convert presentations into study guides if this feature was available?","modal_complete":"We appreciate you taking the time to share your thoughts. Your input will help us build a feature that better meets your needs. Stay tuned as we work to bring this to life!","modal_options":{"option_1":"Frequently (4+ times per month)","option_2":"Occasionally (1-3 times per month)","option_3":"Rarely (few times per year)","option_4":"Not interested"}},"study_materials":{"cta":"Convert to study materials","label":"Convert","description":"Transform any presentation into ready-made study material—select from outputs like summaries, definitions, and practice questions.","modal_description":"We're working on introducing automatic content conversion to help transform presentations into customized study materials. Help us shape this feature by sharing your feedback.","modal_question":"What output would be most helpful for your conversion use case?","modal_options":{"option_1":"Summaries of main concepts","option_2":"Key definitions or terms","option_3":"Real-world examples","option_4":"Practice questions or exercises"}}},"report":{"more":"More options","share":"Share","report":"Report","edit":"Edit","viewAnalytics":"View Analytics","flag_as_inappropriate":"Report as inappropriate","error":"There was an error while reporting this slideshow. Please try again.","flag":"Flag","copyright_complaint":"Copyright Complaint","select_a_reason":"Select a reason","select_your_reason":"Select your reason for reporting this presentation as inappropriate.","none":"None","porn":"Pornographic","defamatory":"Defamatory","ultraviolence":"Extremely Violent or Promotes Terrorism","hate_speech":"Hate Speech","offensive":"Offensive Language or Threatening","spam":"Spam or Scam","form":{"title":"Report content","description":"If you are the copyright owner of this document and want to report it, please visit the \u003cCustomLink href='example.com'\u003ecopyright infringement notice page\u003c/CustomLink\u003e to submit a report.","error_category":"Select a category to submit your report","error_subtype":"Select a sub-category to submit your report","default_subtype":"Select an option...","category":{"illegal":{"label":"Illegal","description":"Content that breaks the law or promotes illegal activities.","subtypes":{"child_exploitation":"Minor Exploitation","child_sexual_abuse_material":"Child Sexual Abuse","dangerous_products_or_services":"Dangerous Products/Services","non_violent_crime":"Non-Violent Offenses","sex_related_crime":"Sexual Offenses","violent_crime":"Violent Offenses","terrorism":"Terrorism","general":"Other"}},"explicit":{"label":"Explicit","description":"Content that is graphic, offensive, or disturbing.","subtypes":{"sexually_explicit_content":"Sexually Explicit","shocking_content":"Shocking or Disturbing","general":"Other"}},"dangerous_and_deragatory":{"label":"Dangerous \u0026 Derogatory","description":"Content that encourages harmful, threatening, or hateful behavior.","subtypes":{"menacing":"Threatening Behavior","incitement":"Inciting Violence or Hatred","self_harm":"Self-harm","general":"Other"}},"deceptive_and_fraudulent":{"label":"Deceptive \u0026 Fraudulent","description":"Content that intentionally misleads, deceives, or engages in fraudulent activities.","subtypes":{"academic_integrity":"Academic Dishonesty","misinformation":"Spreading False Information","general":"Other"}},"guideline_ignoring":{"label":"Intellectual Property","description":"Content that uses someone else's protected work without permission.","subtypes":{"ip_infringement_copyright":"IP infringement (copyright)","ip_infringement_non_copyright":"IP infringement (non-copyright)","general":"Other"}},"privacy":{"label":"Privacy","description":"Content that misuses personal information.","subtypes":{"privacy_general":"General Privacy","privacy_child":"Child Privacy"}},"spam":{"label":"Spam","description":"Unsolicited and repetitive content that disrupts your experience."},"low_quality":{"label":"Low Quality","description":"Content that fails to meet minimum standards for clarity, relevance, or completeness."}}}},"share_modal":{"close":"Close","embed_title":"Embed","embed_size":"Size (px)","link":"Link","start":"Start on","title":"Share this SlideShare","share_facebook":"Share on Facebook","share_linkedin":"Share on Linkedin","share_twitter":"Tweet on Twitter"},"next_slideshow":{}}},"initialLocale":"en","ns":["common","player","metadata","report","share_modal","next_slideshow"],"userConfig":null},"_sentryTraceData":"d0756960f14a401bb15734b86e7b7c31-468178f8c9d75420-1","_sentryBaggage":"sentry-environment=production,sentry-public_key=7e7cafa2920448ed81ac67de08abbeed,sentry-trace_id=d0756960f14a401bb15734b86e7b7c31,sentry-sample_rate=1,sentry-transaction=%2Fslideshow%2F%5Btitle%5D%2F%5Bid%5D,sentry-sampled=true"},"__N_SSP":true},"page":"/slideshow/[title]/[id]","query":{"title":"tickets-in-livechat","id":"28957615"},"buildId":"7428e0cfa8e25233998931b17ceda9cf627f9cac","assetPrefix":"https://public.slidesharecdn.com","runtimeConfig":{"assetPrefix":"https://public.slidesharecdn.com"},"isFallback":false,"isExperimentalCompile":false,"gssp":true,"locale":"en","locales":["en","de","es","pt","fr"],"defaultLocale":"en","domainLocales":[{"domain":"www.slideshare.net","defaultLocale":"en"},{"domain":"de.slideshare.net","defaultLocale":"de"},{"domain":"es.slideshare.net","defaultLocale":"es"},{"domain":"pt.slideshare.net","defaultLocale":"pt"},{"domain":"fr.slideshare.net","defaultLocale":"fr"}],"scriptLoader":[]}</script></body></html>