【楽天市場】ヘルプ・問い合わせ

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<div class="helpSect" id="helpTopNotice"> <div class="h2heading_caution"> <h2>重要なお知らせ</h2> </div> <div class="topNoticeInner cf"> <ul class="topNoticeInnerBlock"> <li style="margin-bottom: 0px;"> <a href="https://ichiba.faq.rakuten.net/detail/000037270"> 【最強翌日配送】よくあるご質問(2025/2/26更新) </a> </li> <li style="margin-bottom: 0px;"> <a href="https://ichiba.faq.rakuten.net/detail/000013315"> 【ご注意】楽天を装った不正事例(2025/2/26更新) </a> </li> <li style="margin-bottom: 0px;"> <a href="https://ichiba.faq.rakuten.net/detail/000013169"> 使用に注意が必要な製品について(2024/12/26更新) </a> </li> <li style="margin-bottom: 0px;"> <a href="https://ichiba.faq.rakuten.net/detail/000037306"> 【お知らせ】オンラインモールなどを利用する際は消費者保護の取組が行われているか確認しましょう(2024/3/1更新) </a> </li> <li style="margin-bottom: 0px;"> <a href="https://ichiba.faq.rakuten.net/detail/000036780"> 【ご注意】ECサイトでの犯罪に加担させる「副業」勧誘について（2024/2/19更新） </a> </li> </ul> <div class="more"> <a href="https://ichiba.faq.rakuten.net/information/notice">一覧を見る</a> </div> </div> </div> <div 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src="/resource/1682465675000/RRR_MSResource/image/top_faq05_icon.png" /> <p> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイント・クーポン</font> </font> </p> </dt></span> <dd class="linkList"> <ul> <li> <a href="https://ichiba.faq.rakuten.net/category/rakuten-super-point/point-usage"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントを利用したい</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/rakuten-super-point/point-granted"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントの獲得・付与について</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/rakuten-super-point/campaign"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">キャンペーンの特典ポイントについて</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/rakuten-super-point/point-gift-card"> <font style="vertical-align: inherit;"> <font 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href="https://ichiba.faq.rakuten.net/category/search-order/search-products"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品の検索の仕方</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000007221"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">お買い物の流れ・操作の仕方</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/search-order/payment"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">お支払い方法について</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/search-order/shipping-delivery"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配送・送料について</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: "> <a href="https://ichiba.faq.rakuten.net/category/search-order"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> <dl class="helpLinkBlock2"><span id="j_id0:IchibaMSSiteTemplate:j_id43:3:j_id50"> <dt style="height:40px;border-bottom: unset;"> </dt></span><span id="j_id0:IchibaMSSiteTemplate:j_id43:3:j_id52"> <dd class="subDesc">お買い物後</dd></span> <dd class="linkList"> <ul> <li> <a href="https://ichiba.faq.rakuten.net/category/search-order/order-confirmation"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">購入履歴について</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/search-order/contact-a-shop"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ショップとの連絡について</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/search-order/change-cancellation"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">キャンセル、返品、交換について</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006775"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配送状況の確認の仕方</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: "> <a href="https://ichiba.faq.rakuten.net/category/search-order"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> <dl class="helpLinkBlock2"><span id="j_id0:IchibaMSSiteTemplate:j_id43:4:j_id45"> <dt> <img alt="会員登録" height="33" src="/resource/1682465675000/RRR_MSResource/image/top_faq04_icon.png" /> <p> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">メルマガ</font> </font> </p> </dt></span> <dd class="linkList"> <ul> <li> <a href="https://ichiba.faq.rakuten.net/category/email-magazine/rakuten/registration-change"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配信の申し込み・変更の仕方</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/category/email-magazine/rakuten/unsubscription"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配信の停止の仕方</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: "> <a href="https://ichiba.faq.rakuten.net/category/email-magazine"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> <dl class="helpLinkBlock2"><span id="j_id0:IchibaMSSiteTemplate:j_id43:5:j_id45"> <dt> <img alt="会員登録" height="33" src="/resource/1682465675000/RRR_MSResource/image/anshin_main_ttl.gif" /> <p> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">楽天あんしんショッピングサービス</font> </font> </p> </dt></span> <dd class="linkList"> <ul> <li> <a href="https://event.rakuten.co.jp/anshin/anshinshopping/compensation/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">不着・欠陥品などの補償について</font> </font> </a> </li> <li> <a href="https://event.rakuten.co.jp/anshin/anshinshopping/brand/?l-id=ichiba_pc_faq_ct6_2"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ブランド模倣品の補償について</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: "> <a href="https://ichiba.faq.rakuten.net/category/customer-protection"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> <dl class="helpLinkBlock2"><span id="j_id0:IchibaMSSiteTemplate:j_id43:6:j_id45"> <dt> <img alt="会員登録" height="33" src="/resource/1682465675000/RRR_MSResource/image/dbicon_askaquestion.png" /> <p> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">お困りの方へ</font> </font> </p> </dt></span> <dd class="linkList"> <ul> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006854"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品が届かない場合</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006526"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品が壊れている場合</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006784"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">クレジットカードの承認がおりない場合</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006620"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ログインできない場合</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006567"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントが付与されない場合</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006825"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">身に覚えのない注文があった場合</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: none"> <a href="https://ichiba.faq.rakuten.net/category/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> <dl class="helpLinkBlock2"><span id="j_id0:IchibaMSSiteTemplate:j_id43:7:j_id45"> <dt> <p> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">楽天市場に関連するその他サービス</font> </font> </p> </dt></span> <dd class="linkList"> <ul> <li> <a href="https://ichiba.faq.rakuten.net/family/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ママ割に関するQ＆A</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/young/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">楽天学割に関するQ＆A</font> </font> </a> </li> <li> <a href="https://ichiba.faq.rakuten.net/search?kw=ペット割"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ペット割に関するQ＆A</font> </font> </a> </li> </ul> </dd> <dd class="linkPage" style="display: none"> <a href="https://ichiba.faq.rakuten.net/category/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;"> 一覧を見る </font> </font> </a> </dd> </dl> </div> <div class="helpMenuRow2 cf"> <dl class="helpLinkBlock2 dlStyle"> <dt class="dtStyle"><div style="margin-left:25%"> <img height="33" src="/resource/1673488090000/RRR_MSSMPResource/img/warning.png" style="margin-top:2.5px" /> <p><font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">安心・安全のためにご注意いただきたいこと</font> </font></p> </div></dt> <div style="display: flex;"> <dd class="linkList helpLinkBlock2"> <ul> <li><a href="https://ichiba.faq.rakuten.net/detail/000013315"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">楽天を装った不正にご注意ください</font> </font></a></li> <li><a href="https://report-phishing.faq.rakuten.net/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">なりすましサイト・偽メール報告はこちら</font> </font></a></li> <li><a href="https://ichiba.faq.rakuten.net/detail/000035521"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">不正な商品にご注意ください</font> </font></a></li> </ul> </dd> <dl class="helpLinkBlock2"> <dd class="linkList"> <ul> <li><a href="https://ichiba.faq.rakuten.net/detail/000013169"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">使用に注意が必要な製品について</font> </font></a></li> <li><a href="https://ichiba.faq.rakuten.net/detail/000015568"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">リコール製品にご注意ください</font> </font></a></li> </ul> </dd> </dl> </div> </dl> </div> </div> </div><span id="j_id0:IchibaMSSiteTemplate:j_id64"> <div class="helpSect" id="helpInq"> <div class="h2heading"> <h2>お問い合わせ</h2> <p class="description">よくある質問で解決できなかった方は、こちらから問い合わせください。</p> </div> <div class="helpSectInner cf"><span id="j_id0:IchibaMSSiteTemplate:j_id64:j_id65:j_id67"> <div class="helpInqBlock" id="helpInqBlock01"> <h3> <img alt="楽天市場への問い合わせ" height="17" src="/resource/1682465675000/RRR_MSResource/image/top_inq_stit01.png" width="187" /> </h3> <p>ログインやポイント付与、楽天市場での利用方法でお困りの方は、こちらからお問い合わせください。</p> <p>お問い合わせの前に、注文番号や楽天IDのメールアドレスをご用意ください。</p> </div></span> <div class="helpInqBlock" id="helpInqBlock02"> <h3><img alt="ショップに関する問い合わせ" height="17" src="/resource/1682465675000/RRR_MSResource/image/top_inq_stit02.png" width="219" /></h3> <p>商品の配送状況の確認や注文のキャンセルについては以下のボタンをご確認ください。</p> </div> <div class="helpInqBlock helpInqBlockLast" id="helpInqBlock03"> <h3> <img alt="楽天グループに関する問い合わせ" height="17" src="/resource/1682465675000/RRR_MSResource/image/top_inq_stit03.png" width="272" /> </h3> <p> <a href="https://www.rakuten-card.co.jp/contact/phone/">・楽天カード・e-NAVI</a><br /> <a href="https://books.faq.rakuten.net/s/">・楽天ブックス</a><br /> <a href="https://www.rakuten-bank.co.jp/support/contact/contact.html">・楽天銀行</a><br /> <a href="https://faq.fril.jp/?scid=wi_grp_sp_top_question">・ラクマ</a><br /> <a href="https://appuser-help.pay.rakuten.net/">・楽天ペイアプリ（スマホ決済）</a> </p> </div> </div> <div class="helpSectInner cf"><span id="j_id0:IchibaMSSiteTemplate:j_id64:j_id65:j_id72"> <div class="helpInqBlock"> <div class="inwNavi"> <h4>お問い合わせ待ち時間</h4> <div class="chat"> <p class="toResponse">チャットの応答までの待ち時間</p> <p class="displayTime"> <em>5～10分前後</em></p> </div> <div class="phone"> <p class="toResponse">電話の営業時間中の応答までの待ち時間</p> <p class="displayTime"> <em>30分以上</em></p> </div> <div class="email"> <p class="toResponse">メールのお問い合わせから回答まで</p> <p class="displayTime">平均 <em>3日</em></p> </div> </div> </div></span> <div class="helpInqBlock"> <p class="description"></p> </div> <div class="helpInqBlock helpInqBlockLast"> <p class="description">「楽天市場」以外の楽天グループ会社サービスに関するご質問は、以下のヘルプページをご参照ください。</p> </div> </div> <br /> <a href="https://ichiba.faq.rakuten.net/detail/000031228">楽天市場へお問い合わせいただく際のご注意</a> <div class="helpSectInner cf"> <div class="helpInqBlock"><span id="j_id0:IchibaMSSiteTemplate:j_id64:j_id65:j_id78"> <ul class="btnList riMaB20"> <li> <a href="https://chat.ichiba.faq.rakuten.co.jp/"> <img alt="楽天市場へ問い合わせる" height="34" src="/resource/1682465675000/RRR_MSResource/image/top_inq_btn00_0.png" width="240" /> </a> </li> </ul></span> </div> <div class="helpInqBlock"> <ul class="btnList"> <li> <a href="https://ichiba.faq.rakuten.net/detail/000006643"> <img alt="問い合わせ前のご確認" height="34" src="/resource/1682465675000/RRR_MSResource/image/top_inq_btn02.png" width="240" /> </a> </li> </ul> </div> <div class="helpInqBlock helpInqBlockLast"> <ul class="btnList"> <li> <a href="https://www.rakuten.co.jp/sitemap/inquiry.html?l-id=ichiba_pc_faq_iq_3"> <img alt="楽天グループ問い合わせ一覧" height="34" src="/resource/1682465675000/RRR_MSResource/image/top_inq_btn03.png" width="240" /> </a> </li> </ul> </div> </div> </div></span> <div class="chat-floating"> <a class="chat boxflex justify-between boxAlignCenter" href="https://chat.ichiba.faq.rakuten.co.jp/" target="_blank"> <span class="icon-common icon-chat"></span> <p class="chat-text">チャットで <br />相談する</p> </a> </div> <div class="anshinSect"> <p class="anshinLink"><a href="https://event.rakuten.co.jp/anshin/?l-id=ichiba_pc_faq_ft_1">安心・安全にお買い物いただくための取り組みはこちら</a></p> </div> <br /> <br /> <p class="toPageTop"> <a href="#top">ページ先頭へ戻る</a> </p> </div> </div> </div> <div id="ecoto"> <a href="https://corp.rakuten.co.jp/csr/"><img src="/resource/1682465675000/RRR_MSResource/image/r_csr.png" alt="社会的責任[CSR]" height="27" width="130" /> </a> </div> <div id="bannerdiv" style=";"> <div class="pc_banner"> <a href="https://ac.ebis.ne.jp/tr_set.php?argument=ZMhPE4GP&ai=rgp_mno_004309"> <img class="pc_banner" height="50" src="/resource/1685597897000/RakutenMobile_Banner/RakutenMobile_Banner_PC.png" style="width:100%;height:auto;" width="1440" /> </a> </div> </div> <div id="r-common-footer"> <div class="rcn-margin-bottom10p"> <a href="https://www.rakuten.co.jp/"><img src="/resource/1682465675000/RRR_MSResource/image/rakuten_logo.svg?orgId=00D7F000005BRz3" alt="楽天市場はインターネット通販、通信販売が楽しめる総合ショッピングモール。フリーマーケット、各種イベントまで人気、実力ともに日本ナンバー１の本格的なオンラインショッピングコミュニティです。" height="33" 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