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class="jsx-27f84a20f81f6ce9 my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_c034f5da87" href="#h_c034f5da87" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_cb6a7a1e26" href="#h_cb6a7a1e26" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.influence.io/en/collections/9162959-getting-started" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Getting Started</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Tier Import</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Tier Import</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Import your customers Tier from a previous platform</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/5408590/square_128/Avatar-1708945957.png" alt="Kai Jensen avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Kai Jensen</span></div> <!-- -->Updated over 10 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid 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my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_c034f5da87" href="#h_c034f5da87" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_cb6a7a1e26" href="#h_cb6a7a1e26" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_c034f5da87">Requirements</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>✅ <a href="http://influence.io" rel="nofollow noopener noreferrer" target="_blank">Influence.io</a> Plus Plan or above</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_cb6a7a1e26">Instructions ⚙️</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We can import any existing customer tier information you have to <b><a href="http://influence.io" rel="nofollow noopener noreferrer" target="_blank">Influence.io</a></b> so that the transition from your old platform to us is as seamless as possible.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All we need for this is a .CSV export containing the customer email address & their current tier.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-table"><table><tbody><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Customer Email Address</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Current Tier</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="/cdn-cgi/l/email-protection#bedfdadfd3fedbd3dfd7d2dfdadaccdbcdcd90ddd1d3" rel="nofollow noopener noreferrer" target="_blank"><span class="__cf_email__" data-cfemail="9cfdf8fdf1dcf9f1fdf5f0fdf8f8eef9efefb2fff3f1">[email protected]</span></a></p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Gold</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="/cdn-cgi/l/email-protection#5239333b12373f333b3e333636203721217c313d3f" rel="nofollow noopener noreferrer" target="_blank"><span class="__cf_email__" data-cfemail="553e343c153038343c39343131273026267b363a38">[email protected]</span></a></p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Bronze</p></div></td></tr></tbody></table></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You do need to make sure that the Loyalty Tiers have been created within Influence.io before we can import the data</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Email this .CSV file to <b><a href="/cdn-cgi/l/email-protection#780b0d0808170a0c3831161e140d1d161b1d561117" rel="nofollow noopener noreferrer" target="_blank"><span class="__cf_email__" data-cfemail="c8bbbdb8b8a7babc8881a6aea4bdada6abade6a1a7">[email protected]</span></a></b> & confirm that it is a tier import, what your account name is & which platform the information is from!</p></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner 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text-body-primary-color group-hover/article:text-primary">Point Import</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.influence.io/en/articles/9184903-customer-loyalty-tier-changed-notification-email" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">'Customer Loyalty Tier Changed' Notification Email</span></div><div 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