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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Our story | Nava</title><link rel="icon" href="/favicon.svg" type="image/x-icon"/><meta property="og:type" content="website"/><meta property="og:title" content="Our story | Nava"/><link rel="canonical" href="https://www.navapbc.com/story"/><meta property="og:url" content="https://www.navapbc.com/story"/><meta property="og:site_name" content="Nava PBC"/><meta property="og:description" content="Nava was founded as a public benefit corporation after our founders came together to help fix HealthCare.gov. See what we’ve done since."/><meta name="twitter:title" content="Our story | Nava"/><meta name="twitter:description" content="Nava was founded as a public benefit corporation after our founders came together to help fix HealthCare.gov. See what we’ve done since."/><meta name="description" content="Nava was founded as a public benefit corporation after our founders came together to help fix HealthCare.gov. 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class="overflow-hidden"><div class="bg-navy-900"><div class="animate-titleSlide responsive-container z-10 relative pt-2xl lg:pt-3xl null"><div><h1 class="animate-titleSlide font-sans type-preset-1 text-navy-200 font-bold md:font-black w-full xl:w-3/4">Our story</h1><p class="animate-titleSlideB text-white font-sans type-preset-1 font-bold md:font-black w-full xl:w-3/4 pb-md">From crisis response to long-term change</p></div></div></div><div class="bg-navy-900 hide-in-print"><div class=" responsive-container pt-3xl"><div class="w-1/4 null"><div class="flex items-stretch"><div class="bg-navy-800 max-h-4xl h-full text-[0px] overflow-clip"><img alt="" loading="lazy" width="72" height="72" decoding="async" data-nimg="1" class="object-cover " style="color:transparent;max-width:100%;height:auto" src="/_next/static/media/Nava-Brand-Pattern-Direction1-Heavy-White.d95be682.svg"/></div><div class="bg-navy-600 max-h-4xl h-full text-[0px]"><img alt="" loading="lazy" width="72" height="72" decoding="async" data-nimg="1" class="object-cover" style="color:transparent;max-width:100%;height:auto" src="/_next/static/media/Nava-Brand-Pattern-Terrain1-Heavy-White.2062ea9f.svg"/></div><div class="bg-navy-200 max-h-4xl w-4xl"> </div></div></div></div></div></header><div class="animate-fadeIn2"><section class="" id=""><div class="responsive-container pt-3xl pb-xl"><div class="lg:w-3/4 w-full"><h2 class="w-full font-sans text-gray-900 type-preset-2 font-black mt-xl mb-xl">A proven record of active stewardship</h2></div><div class="flex null"><div class="bg-plum-400 h-[5px] w-[65px]"></div></div></div></section><section class=""><div class="responsive-container py-xl flex"><div class="w-full lg:w-3/4 xl:w-2/3 xl:max-w-4xl mr-auto"><div class="font-serif"><p class=" py-md type-preset-5">In 2013, Nava’s founders were brought in by the Obama Administration <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="https://www.theatlantic.com/technology/archive/2015/07/the-secret-startup-saved-healthcare-gov-the-worst-website-in-america/397784/" target="_blank"><span class=" underline decoration-1 underline-offset-2">to help fix</span></a> HealthCare.gov after its troubled launch. Although the immediate focus was on making the service available, the team quickly realized that better firefighting would never lead to stronger foundations. They decided to approach the work differently and asked, what would a reliable, intuitive HealthCare.gov experience look like? How could we build long-term solutions as quickly as possible?</p><div class="my-md mx-auto "><div class=""><img alt="" loading="lazy" width="1024" height="683" decoding="async" data-nimg="1" style="color:transparent;max-width:100%;height:auto;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1024 683'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='/_next/image?url=https://images.ctfassets.net/t2ekr6eg3fr3/6zEDQHyhtaavRQHhR18z6G/3f1e6d4d62b75f56b2a21c676b3d709e/Nava_Staff_at_the_White_House_2016.jpg&w=16&q=1'/%3E%3C/svg%3E")" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=2048&q=75 2048w" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zEDQHyhtaavRQHhR18z6G%2F3f1e6d4d62b75f56b2a21c676b3d709e%2FNava_Staff_at_the_White_House_2016.jpg&w=2048&q=75"/></div><div class="type-preset-7 border-l-black border-l-2 pl-md my-sm"><div class="font-sans "><p class="pb-md">Nava staff at the White House in 2016. </p></div></div></div></div></div></div></section><section class=""><div class="responsive-container py-xl flex"><div class="w-full lg:w-3/4 xl:w-2/3 xl:max-w-4xl mr-auto"><div class="font-serif"><h3 class="font-sans type-preset-3 font-bold pb-lg">Better foundations, not better facades </h3><p class=" py-md type-preset-5">Over the next 18 months, they built several products and systems that still serve tens of millions of people today, dramatically improving the user experience and service reliability, while cutting call center wait times and hundreds of millions of dollars in costs.</p><p class=" py-md type-preset-5"><a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="/insights/twelve-years-of-healthcare-dot-gov" target=""><span class=" underline decoration-1 underline-offset-2">HealthCare.gov was the catalyst</span></a> for a number of things ready to sprout. It gave innovators within government the justification they needed to advance their changes. It provided a unifying narrative for attracting and growing technical teams within the government like 18F and USDS. It exposed the brittleness of the way technology was specified and procured. It laid bare the need for modern methods and vendors who used them. </p><p class=" py-md type-preset-5">Nava’s founders recognized that modern technology skills, paired with strong consulting skills, could help our public institutions adapt to the challenges of the digital age. In 2015, they formed Nava as a public benefit corporation to transform the services, programs, and agencies that we all depend on.</p></div></div></div></section><blockquote class="bg-gold-700"><div class="responsive-container pt-2xl pb-3xl md:pb-4xl md:pt-3xl grid gap-x-2xl grid-cols-6"><div class="col-span-full md:col-span-1 pb-3xl h-[56px] w-[100px] lg:h-[72px] lg:w-[128px]"><img alt="quotation marks" loading="lazy" width="128" height="70" decoding="async" data-nimg="1" style="color:transparent;max-width:100%;height:auto;width:100%" sizes="100vw" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=640&q=75 640w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=750&q=75 750w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=828&q=75 828w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=1080&q=75 1080w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=1200&q=75 1200w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=1920&q=75 1920w, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=2048&q=75 2048w" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fquote-marks-gold-900.3e11d881.png&w=2048&q=75"/></div><div class="col-span-full md:col-span-5 flex pt-sm md:pt-0"><div class="pr-md"><p class="font-sans type-preset-3 text-gray-900 font-bold mb-md">Our mission is not about better websites; our mission is about better government. We are building capacity deep within our public institutions so that services, programs, and entire agencies can continuously respond to people’s needs in a world of change.</p><p class="font-serif type-preset-6 text-gray-900 pt-lg">Rohan Bhobe, CEO and Co-founder</p></div></div></div></blockquote><section class=""><div class="responsive-container py-xl flex"><div class="w-full lg:w-3/4 xl:w-2/3 xl:max-w-4xl mr-auto"><div class="font-serif"><h3 class="font-sans type-preset-3 font-bold pb-lg">Progress takes work </h3><p class=" py-md type-preset-5">Since then, we’ve been trusted by the federal, state, and local governments across the US to solve some of the most complex and highly scrutinized modernization efforts in the public sector.</p><p class=" py-md type-preset-5">We’ve worked with the Department of Veterans Affairs, helping to reduce the backlog of Veterans waiting for <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="/case-studies/shaping-policy-design-practices" target=""><span class=" underline decoration-1 underline-offset-2">decisions about their benefits</span></a> by 50% in one year. We <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="https://technical.ly/civic-news/how-nava-pbc-helped-government-make-medicares-largest-change-ever/" target="_blank"><span class=" underline decoration-1 underline-offset-2">broke ground</span></a> when we launched developer-friendly APIs for the Centers for Medicare and Medicaid Services (CMS) that transformed how doctors get paid to provide quality healthcare for the country’s 62 million Medicare recipients. We helped launch Massachusetts’ groundbreaking <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="/insights/envision-future-paid-family-medical-leave" target=""><span class=" underline decoration-1 underline-offset-2">paid family medical leave service,</span></a> supporting the payment of over $600 million in claims to over 90,000 claimants. We helped multiple states adapt their unemployment insurance systems in the pandemic, reducing backlogs and launching user-friendly experiences.</p></div></div></div></section><section class=""><div class="responsive-container py-xl flex"><div class="w-full lg:w-3/4 xl:w-2/3 xl:max-w-4xl mr-auto"><div class="font-serif"><h3 class="font-sans type-preset-3 font-bold pb-lg">Thinking long term </h3><p class=" py-md type-preset-5">Nava is part of a larger movement delivering human-centered software in the public sector. Our <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="/case-studies/integrating-eligibility-enrollment-software" target=""><span class=" underline decoration-1 underline-offset-2">innovative work</span></a> on integrated eligibility and enrollment in the state of Vermont is highlighted in Tara Dawson McGuinness and Hana Schank’s book, <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="https://press.princeton.edu/books/ebook/9780691216638/power-to-the-public" target="_blank"><span class=" underline decoration-1 underline-offset-2">Power to the Public</span></a>. We also partnered with Code for America to explore <a class=" text-gray-900 underline decoration-1 underline-offset-2 hover:text-sage-700 " href="https://statescoop.com/five-states-to-modernize-eligibility-systems-in-new-pilot-partnership/" target="_blank"><span class=" underline decoration-1 underline-offset-2">creating a national model</span></a> for eligibility systems modernization in five states.</p><p class=" py-md type-preset-5">Today, Nava has grown to over 350 people working across the country with federal, state and local agencies. As a technology consultancy and a public benefit corporation, we’re dedicated to making public services accessible, programs effective for beneficiaries, and agencies adaptable in a world of constant change.</p></div></div></div></section><section class="responsive-container py-3xl"><div class="w-full flex flex-col justify-between md:flex-row-reverse"><div class="w-full md:w-1/2 max-w-[478px] pb-2xl pl-0 md:pb-0 md:pl-2xl"><img alt="" loading="lazy" width="500" height="500" decoding="async" data-nimg="1" style="color:transparent;max-width:100%;height:auto;width:100%" sizes="(max-width: 768px) 100vw, (max-width: 1264px) 50vw, 600px" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=384&q=75 384w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=2048&q=75 2048w" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Ft2ekr6eg3fr3%2F6zr3bYGZ4e2aEEPVVx6u07%2F60ec3aa35bdb217ac5665c7d9f697dfa%2FPrimary_Hero_Woman_in_Wheelchair_1280x720.png&w=2048&q=75"/></div><div class="w-full md:w-1/2 flex justify-center flex-col"><h3 class="font-sans type-preset-3 font-bold">Our impact </h3><div class="font-sans pt-lg type-preset-5 text-gray-700 pb-lg md:pb-xl"><p class="pb-md">See how our work transforms the services, programs, and agencies that serve the public. </p></div><div><button class="font-sans font-bold h-[55px] md:h-[70px] inline-flex items-center justify-center 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Although the immediate focus was on making the service available, the team quickly realized that better firefighting would never lead to stronger foundations. They decided to approach the work differently and asked, what would a reliable, intuitive HealthCare.gov experience look like? 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