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Tips To Help Us Serve You Better | CTtransit

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data-drupal-messages-fallback class="hidden"></div> <h1 class="page-header"> <span property="schema:name">Tips To Help Us Serve You Better</span> </h1> <article data-history-node-id="67" role="article" about="/how-ride/tips-help-us-serve-you-better" typeof="schema:WebPage" class="page full clearfix"> <span property="schema:name" content="Tips To Help Us Serve You Better" class="hidden"></span> <div class="content"> <div property="schema:text" class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><figure><h2>To Keep Your Ride Safe &amp; Comfortable, Please:</h2> <ul><li>Arrive at the bus stop five minutes before the scheduled arrival time of the bus;</li> <li>Have the exact bus fare, pass or ticket ready before you board the bus;</li> <li>Allow persons using wheelchairs to board first;</li> <li>Keep children seated;</li> <li>Pull the "stop requested" signal cord at least one block before your stop;</li> <li>Do not cross the street in front of the bus, wait until it has pulled away.</li> </ul><p><img alt="" data-entity-type="" data-entity-uuid="" height="125" src="/sites/default/files/inline-images/web_dont.jpg" width="350" /></p> <ul><li>No smoking on-board, including electronic nicotine delivery systems or vapor products. Do not eat or drink on-board;</li> <li>Keep the designated front seats reserved for Senior Citizens and Disabled passengers;</li> <li>Do not use foul language or disturb others on the bus;</li> <li>Fold strollers/shopping carts before boarding and store them out of the aisle;</li> <li>Keep your head, hands and arms inside of the bus;</li> <li>Shirts and shoes must be worn while on the bus;</li> <li>Keep seats clean and place trash in trash cans;</li> <li>Cooperate with your bus operator's instructions.</li> </ul><p><img alt="" data-entity-type="" data-entity-uuid="" height="125" src="/sites/default/files/inline-images/web_please.jpg" width="350" /></p> <p class="pullquote-paragraph">Caution: Buses make frequent starts and stops. Please stay seated, if possible. Use available railings and handgrips while standing or moving about the bus. Wait until the bus has stopped before moving to exit.</p> <h2>Holidays</h2> <p>A Sunday service schedule is operated on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Regularly scheduled service operates on all other <a href="/how-ride/tips-help-us-serve-you-better/holiday-service-schedule">holidays</a>.</p> </figure></div> </div> </article> </div> </div> </div> <div class="col-md-3 col-md-pull-9"> <div class="secondary-menu left-bar"> <div class="region region-sidebar-first"> <nav role="navigation" aria-labelledby="block-mainnavigation-2-menu" id="block-mainnavigation-2" class="secondary-menu-block hidden-sm hidden-xs"> <h2 class="sr-only" id="block-mainnavigation-2-menu">Main navigation</h2> <ul id="menu" class="navbar-list menu nav navbar-nav"> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/services" class="navbar-link dropdown-toggle" data-target="#"> Services </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--collapsed item"> <a href="/services/local-service" title="Local Service" class="navbar-link" data-drupal-link-system-path="node/489">Local Service</a> </li> <li class="navbar-item item"> <a href="/services/service-changes" class="navbar-link" data-drupal-link-system-path="node/3273">Service Changes</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/services/ctfastrak" id="" class="navbar-link" target="" data-drupal-link-system-path="node/97">CTfastrak</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/services/ctfastrak/multi-use-trail" title="Multi-Use Trail" class="navbar-link" data-drupal-link-system-path="node/761">Multi-Use Trail</a> </li> <li class="navbar-item item"> <a href="/services/ctfastrak/where-park" title="Dónde estacionar" class="navbar-link" data-drupal-link-system-path="node/741">Where to Park</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/services/express-services" class="navbar-link" target="" data-drupal-link-system-path="node/99">Express Services</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/services/express-services/downtown-hartford-connector-shuttles" id="" class="navbar-link" target="" data-drupal-link-system-path="node/100">Free Connector Shuttle</a> </li> </ul> </li> <li class="navbar-item item"> <a href="/services/i-bus-express-stamford-white-plains" class="navbar-link" data-drupal-link-system-path="node/95">I-Bus Express (Stamford - White Plains)</a> </li> <li class="navbar-item item"> <a href="/services/bradley-flyer" class="navbar-link" data-drupal-link-system-path="node/144">30-Bradley Flyer</a> </li> <li class="navbar-item item"> <a href="/services/hartford-dash-shuttle" title="Hartford dash Shuttle" class="navbar-link" data-drupal-link-system-path="node/96">Hartford dash Shuttle</a> </li> <li class="navbar-item item"> <a href="/services/union-station-shuttle-new-haven" class="navbar-link" data-drupal-link-system-path="node/104">Union Station Shuttle New Haven</a> </li> <li class="navbar-item item"> <a href="/services/park-ride-system" class="navbar-link" data-drupal-link-system-path="node/499">Park &amp; Ride System</a> </li> <li class="navbar-item item"> <a href="/services/connector-services" class="navbar-link" data-drupal-link-system-path="node/105">Connector Services</a> </li> <li class="navbar-item item"> <a href="/services/transportation-ct" class="navbar-link" data-drupal-link-system-path="node/77">Transportation in CT</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/developers" id="" class="navbar-link" target="" data-drupal-link-system-path="node/314">Developers</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/about/developers/terms-of-use" class="navbar-link" data-drupal-link-system-path="node/330">GTFS Data Terms of Use</a> </li> </ul> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/fares" class="navbar-link dropdown-toggle" data-target="#"> Fares </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--collapsed item"> <a href="/fares/token-transit-app-download-ride" class="navbar-link" data-drupal-link-system-path="node/3046">Token Transit App - Download &amp; Ride</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/express-service-fares" id="" class="navbar-link" target="" data-drupal-link-system-path="node/54">Express Service Fares</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/express-service-fares/i-bus-express-fares" class="navbar-link" data-drupal-link-system-path="node/87">I-Bus Express Fares</a> </li> <li class="navbar-item item"> <a href="/fares/express-service-fares/emergency-ride-home-program" id="" class="navbar-link" target="" data-drupal-link-system-path="node/88">Emergency Ride Home</a> </li> <li class="navbar-item item"> <a href="/fares/express-service-fares/express-discounts-available-go-ct-card-accounts" class="navbar-link" data-drupal-link-system-path="node/1682">Express Discounts Available for Go CT Card Accounts</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/senior-disabled-reduced-fares" id="" class="navbar-link" target="" data-drupal-link-system-path="node/84">Senior/Disabled Reduced Fares</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fares" title="Pasajes con descuento" class="navbar-link" data-drupal-link-system-path="node/1487">Reduced Fares</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application" title="Solicitud de tarjeta de identificación con foto para transporte con pasaje con descuento" class="navbar-link" data-drupal-link-system-path="node/1488">Reduced Fare Transit Photo ID Card Application</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application/definition" title="Definición de &quot;discapacitado&quot;: derecho a una tarjeta de identificación" class="navbar-link" data-drupal-link-system-path="node/1489">Definition of &quot;Disabled&quot;: Entitlement to Identification Card</a> </li> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application/using-go-ct" title="Uso de la tarjeta Go CT de identificación con foto para pasajes con descuento para pago" class="navbar-link" data-drupal-link-system-path="node/1490">Using the Go CT Reduced Fare ID Card for Payment</a> </li> </ul> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/go-ct-card" title="Tarjeta Go CT" class="navbar-link" data-drupal-link-system-path="node/911">Go CT Card</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/go-ct-card/managing-your-go-ct-card" title="Managing Your Go CT Card" class="navbar-link" data-drupal-link-system-path="node/1289">Managing Your Go CT Card</a> </li> <li class="navbar-item item"> <a href="/fares/go-ct-card/using-your-go-ct-card" title="Using Your Go CT Card" class="navbar-link" data-drupal-link-system-path="node/1671">Using Your Go CT Card</a> </li> <li class="navbar-item item"> <a href="/fares/go-ct-card/how-your-go-ct-card-calculates-lowest-fare" title="¿Cómo calcula tu tarjeta Go CT el pasaje más barato?" class="navbar-link" data-drupal-link-system-path="node/913">How Your Go CT Card Calculates The Lowest Fare</a> </li> <li class="navbar-item item"> <a href="/fares/go-ct-card/go-ct-card-terms-conditions" title="Términos y condiciones de la tarjeta Go CT" class="navbar-link" data-drupal-link-system-path="node/914">Go CT Card Terms &amp; Conditions</a> </li> <li class="navbar-item item"> <a href="/fares/go-ct-card/go-ct-card-privacy-policy" title="Política de privacidad de la tarjeta Go CT" class="navbar-link" data-drupal-link-system-path="node/1265">Go CT Card Privacy Policy</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/where-buy" id="" class="navbar-link" target="" data-drupal-link-system-path="node/73">Where to Buy</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/where-buy/tickets-passes-stop-shop" id="" class="navbar-link" target="" data-drupal-link-system-path="node/78">Tickets &amp; Passes at Stop &amp; Shop</a> </li> <li class="navbar-item item"> <a href="/fares/where-buy/go-ct-card-retail-outlets" title="Go CT Card Retail Outlets" class="navbar-link" data-drupal-link-system-path="node/1467">Go CT Card Retail Outlets</a> </li> </ul> </li> <li class="navbar-item item"> <a href="https://buypasses.storesecured.com/" id="" class="navbar-link" target="_blank">Buy Tickets &amp; Passes</a> </li> <li class="navbar-item item"> <a href="/fares/purchasing-and-using-fares-on-ctfastrak" class="navbar-link" target="" data-drupal-link-system-path="node/72">Purchasing &amp; Using Fares on CTfastrak</a> </li> <li class="navbar-item item"> <a href="/fares/transfers" class="navbar-link" data-drupal-link-system-path="node/110">Transfers</a> </li> <li class="navbar-item item"> <a href="https://ctrides.com/u-pass-ct/" class="navbar-link">U-Pass CT</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown menu-item--active-trail active expanded"> <a href="/how-ride" class="navbar-link dropdown-toggle" data-target="#"> How to Ride </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--expanded dropdown menu-item--active-trail active item"> <a href="/how-ride/tips-help-us-serve-you-better" id="" class="navbar-link is-active" target="" data-drupal-link-system-path="node/67">Tips To Help Us Serve You Better</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/how-ride/tips-help-us-serve-you-better/holiday-service-schedule" title="Horario de servicio de días feriados" class="navbar-link" data-drupal-link-system-path="node/647">Holiday Service Schedule</a> </li> <li class="navbar-item item"> <a href="/how-ride/tips-help-us-serve-you-better/using-fare-boxes" title="Uso de las cajas de pasajes" class="navbar-link" data-drupal-link-system-path="node/949">Using the Fare Boxes</a> </li> </ul> </li> <li class="navbar-item item"> <a href="/how-ride/understanding-schedules" class="navbar-link" target="" data-drupal-link-system-path="node/30">Understanding Schedules</a> </li> <li class="navbar-item item"> <a href="/how-ride/accessibility" class="navbar-link" target="" data-drupal-link-system-path="node/34">Accessibility</a> </li> <li class="navbar-item item"> <a href="/how-ride/bikes-board" class="navbar-link" target="" data-drupal-link-system-path="node/31">Bikes on Board</a> </li> <li class="navbar-item item"> <a href="/how-ride/tools-riders" class="navbar-link" data-drupal-link-system-path="node/36">Tools for Riders</a> </li> <li class="navbar-item item"> <a href="/how-ride/lost-found" class="navbar-link" target="" data-drupal-link-system-path="node/33">Lost &amp; Found</a> </li> <li class="navbar-item item"> <a href="/how-ride/see-something-say-something" class="navbar-link" target="" data-drupal-link-system-path="node/32">See Something Say Something</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/about" class="navbar-link dropdown-toggle" data-target="#"> About </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/about-ctfastrak" id="" class="navbar-link" target="" title="Acerca de CTfastrak" data-drupal-link-system-path="node/757">About CTfastrak</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/about/ctfastrak/before-after-gallery" title="Galería Antes y después" class="navbar-link" data-drupal-link-system-path="node/789">Before and After Gallery</a> </li> <li class="navbar-item item"> <a href="/about/about-ctfastrak/ctfastrak-expansion-study" title="Estudio de expansión de CTfastrak" class="navbar-link" data-drupal-link-system-path="node/758">CTfastrak Expansion Study</a> </li> </ul> </li> <li class="navbar-item item"> <a href="https://portal.ct.gov/DOT/Publictrans/Bureau-of-Public-Transportation/Battery-Electric-Bus-Projects-and-Partners" title="CTDOT Battery Electric Bus Projects" class="navbar-link">CTDOT Battery Electric Bus Projects</a> </li> <li class="navbar-item item"> <a href="/about-us/procurements" id="" class="navbar-link" target="" data-drupal-link-system-path="node/119">Procurements</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/careers" id="" class="navbar-link" target="" data-drupal-link-system-path="node/103">Careers</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/about/careers/equal-employment-opportunity-eeo-policy-statement" class="navbar-link" data-drupal-link-system-path="node/109">Equal Employment Opportunity (EEO) Policy Statement</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/title-vi-policy-statement" class="navbar-link" target="" data-drupal-link-system-path="node/74">Title VI Policy Statement</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/about/title-vi-policy-statement/read-your-rights-under-title-vi-policy" class="navbar-link" target="" data-drupal-link-system-path="node/75">Read Your Rights Under The Title VI Policy</a> </li> </ul> </li> <li class="navbar-item item"> <a href="/about/reasonable-modification-policy" title="Política de Modificación Razonable" class="navbar-link" data-drupal-link-system-path="node/1544">Reasonable Modification Policy</a> </li> <li class="navbar-item item"> <a href="https://www.cttransit.com/sites/default/files/2023-05/PT-28-ADA-Accessibility-Policy.pdf" class="navbar-link" title="ADA Accessibility Features Policy">ADA Accessibility Features Policy</a> </li> <li class="navbar-item item"> <a href="/about/ada-complaint-process" title="Proceso de Quejas de ADA" class="navbar-link" data-drupal-link-system-path="node/1545">ADA Complaint Process</a> </li> <li class="navbar-item item"> <a href="/about/transparency-coverage-machine-readable-files" class="navbar-link" data-drupal-link-system-path="node/2744">Transparency in Coverage Machine-Readable Files</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/news" class="navbar-link dropdown-toggle" data-target="#"> News </a> <span class="caret"></span> <ul class="navbar-list menu 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item"> <a href="/services/service-changes" class="navbar-link" data-drupal-link-system-path="node/3273">Service Changes</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/services/ctfastrak" id="" class="navbar-link" target="" data-drupal-link-system-path="node/97">CTfastrak</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/services/ctfastrak/multi-use-trail" title="Multi-Use Trail" class="navbar-link" data-drupal-link-system-path="node/761">Multi-Use Trail</a> </li> <li class="navbar-item item"> <a href="/services/ctfastrak/where-park" title="Dónde estacionar" class="navbar-link" data-drupal-link-system-path="node/741">Where to Park</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/services/express-services" class="navbar-link" target="" data-drupal-link-system-path="node/99">Express Services</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a 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class="navbar-link" data-drupal-link-system-path="node/499">Park &amp; Ride System</a> </li> <li class="navbar-item item"> <a href="/services/connector-services" class="navbar-link" data-drupal-link-system-path="node/105">Connector Services</a> </li> <li class="navbar-item item"> <a href="/services/transportation-ct" class="navbar-link" data-drupal-link-system-path="node/77">Transportation in CT</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/developers" id="" class="navbar-link" target="" data-drupal-link-system-path="node/314">Developers</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/about/developers/terms-of-use" class="navbar-link" data-drupal-link-system-path="node/330">GTFS Data Terms of Use</a> </li> </ul> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/fares" class="navbar-link dropdown-toggle" data-target="#"> Fares </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--collapsed item"> <a href="/fares/token-transit-app-download-ride" class="navbar-link" data-drupal-link-system-path="node/3046">Token Transit App - Download &amp; Ride</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/express-service-fares" id="" class="navbar-link" target="" data-drupal-link-system-path="node/54">Express Service Fares</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/express-service-fares/i-bus-express-fares" class="navbar-link" data-drupal-link-system-path="node/87">I-Bus Express Fares</a> </li> <li class="navbar-item item"> <a href="/fares/express-service-fares/emergency-ride-home-program" id="" class="navbar-link" target="" data-drupal-link-system-path="node/88">Emergency Ride Home</a> </li> <li class="navbar-item item"> <a href="/fares/express-service-fares/express-discounts-available-go-ct-card-accounts" class="navbar-link" data-drupal-link-system-path="node/1682">Express Discounts Available for Go CT Card Accounts</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/senior-disabled-reduced-fares" id="" class="navbar-link" target="" data-drupal-link-system-path="node/84">Senior/Disabled Reduced Fares</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fares" title="Pasajes con descuento" class="navbar-link" data-drupal-link-system-path="node/1487">Reduced Fares</a> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application" title="Solicitud de tarjeta de identificación con foto para transporte con pasaje con descuento" class="navbar-link" data-drupal-link-system-path="node/1488">Reduced Fare Transit Photo ID Card Application</a> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application/definition" title="Definición de &quot;discapacitado&quot;: derecho a una tarjeta de identificación" class="navbar-link" data-drupal-link-system-path="node/1489">Definition of &quot;Disabled&quot;: Entitlement to Identification Card</a> </li> <li class="navbar-item item"> <a href="/fares/seniordisabled-reduced-fares/reduced-fare-transit-photo-id-card-application/using-go-ct" title="Uso de la tarjeta Go CT de identificación con foto para pasajes con descuento para pago" class="navbar-link" data-drupal-link-system-path="node/1490">Using the Go CT Reduced Fare ID Card for Payment</a> </li> </ul> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/fares/go-ct-card" title="Tarjeta Go CT" class="navbar-link" data-drupal-link-system-path="node/911">Go CT Card</a> <ul class="navbar-list menu dropdown-menu"> <li 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data-drupal-link-system-path="node/31">Bikes on Board</a> </li> <li class="navbar-item item"> <a href="/how-ride/tools-riders" class="navbar-link" data-drupal-link-system-path="node/36">Tools for Riders</a> </li> <li class="navbar-item item"> <a href="/how-ride/lost-found" class="navbar-link" target="" data-drupal-link-system-path="node/33">Lost &amp; Found</a> </li> <li class="navbar-item item"> <a href="/how-ride/see-something-say-something" class="navbar-link" target="" data-drupal-link-system-path="node/32">See Something Say Something</a> </li> </ul> </li> <li class="navbar-item menu-item--expanded dropdown expanded"> <a href="/about" class="navbar-link dropdown-toggle" data-target="#"> About </a> <span class="caret"></span> <ul class="navbar-list menu dropdown-menu"> <li class="navbar-item menu-item--expanded dropdown item"> <a href="/about/about-ctfastrak" id="" class="navbar-link" target="" title="Acerca de CTfastrak" data-drupal-link-system-path="node/757">About CTfastrak</a> 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