Labcorp鈥檚 Commitment to Quality

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</li> </ul> </div> </div> </div> </div> </div> </div> </header>  <div> <div data-drupal-messages-fallback class="hidden"></div> </div> <main role="main" id="main" tabindex="-1"> <div> <div class="breadcrumb-above-hero"> <div> <div id="block-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="grid-container breadcrumb-container"> <div class="grid-x gird-margin-x"> <div class="cell"> <nav class="breadcrumb" role="navigation" aria-label="Breadcrumb"> <ol> <li> <span aria-hidden="true" class="divider">/</span> <a href="/">Home</a> </li> <li> <span aria-hidden="true" class="divider">/</span> <a href="/providers">Providers</a> </li> <li> <span aria-hidden="true" class="divider">/</span> <a href="/providers/provider-resources">Provider Resources</a> </li> <li> <span aria-hidden="true" class="divider">/</span> <span>Labcorp Quality</span> </li> </ol> </nav> </div> </div> </div> </div> </div> </div> <div class="video-full-width breadcrumb-on-top"> <div class="hero-content"> <div class="show-for-small-only"> <img src="https://files.labcorp.com/labcorp-d8/2023-05/GettyImages-1257371046mobile.jpg" width="720" height="420" alt="women in a lab" loading="lazy" /> </div> <div class="hero-container half-circle" style="background-image: url('https://files.labcorp.com/labcorp-d8/2023-05/GettyImages-1257371046_0.jpg');"> <div class="grid-container hero-container"> <div class="overlay show-for-medium" aria-hidden="true"> <img src="/themes/custom/labcorp/images/moon-mask.svg" alt="mask"/> </div> <div class="grid-x"> <div class="cell medium-4 copy-container"> <div class="hero-copy"> <div class="copyblock block always-visible" data-aos=""> <h1>The Labcorp Quality Story</h1><p>Labcorp鈥檚 National Office of Quality (NOQ) keeps Labcorp at the forefront of clinical and anatomic pathology services by consistently meeting regulatory requirements that help us safely and proficiently serve our patients and their providers.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div class="headline-replacer"></div>  <section class="content-section graybg paddedrow default ">  <div class="grid-container column-container bg- ">  <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block paddedbottom always-visible" data-aos=""> <h2 class="text-align-center">The NOQ holds itself to the following principles</h2> </div> <div class="multiple-card-container grid-x grid-margin-x small-up-1 large-up-3 whitecards " data-equalizer data-equalize-by-row="true" data-equalize-on="medium" > <div id="mobile-1512233955" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border " data-aos=""> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <p><strong>Persistent</strong> <br>We are persistent in our pursuit of quality, seeking newer avenues to help improve patient and provider outcomes</p> </div> </div> </div> </div> </div> <div id="mobile-1084831180" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border " data-aos=""> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <p><strong>Innovative </strong> <br>We pursue bold new ways to improve the quality of the entire lab</p> </div> </div> </div> </div> </div> <div id="mobile-549058412" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border " data-aos=""> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <p><strong>Proactive</strong>  <br>We are proactive in our elevation of labs, testing and staff, striving for more ways to improve patient lives</p> </div> </div> </div> </div> </div> </div> <div class="show-for-small-only card-carousel-dots"> </div> </div> </div> </div> </div> </section>  <section class="content-section paddedrow reverseorder default ">  <div class="grid-container column-container bg- ">  <div class="grid-x grid-margin-x"> <div class="cell center-vertically small-12 medium-6 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <h2>Meet our team of highly skilled and trained professionals</h2><p>Our teams are trained in quality tools, performance improvement processes, and internal and external auditing. Our training in Six Sigma and Lean Management allows us to drive and champion quality improvement initiatives.</p><p>Our goal is to help people generate new ideas, solve problems, and provide the proper planning and implementation of a quality management program to best support our global laboratory operations.</p><p>As experts in process improvement, we drive continuous innovation and boldly pursue new approaches to quality.   <br> </p> </div> <div class="button-grouped number-across- " data-aos=""> <a class="btn button inverse-bordered" href="/LabQuality/meet-our-quality-team" aria-label="">Meet Our Quality Team </a> </div> </div> </div> <div class="cell center-vertically small-12 medium-6 colbg- always-visible" data-aos=""> <div class="default"> <div class="imageblock galleryimage default default-visibility" data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/GettyImages-961012744.jpg" /> </div> </div> </div> </div> </div> </section>  <section class="content-section paddedbottom default " id="leadership" data-magellan-target="leadership" >  <div class="grid-container column-container bg- ">  <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-8 colbg- medium-offset-2 always-visible" data-aos=""> <div class="float-center"> <div class="copyblock block paddedbottom always-visible" data-aos=""> <h2 class="eyebrow">Laboratory Leadership</h2><h3 class="h2">Our laboratory directors play a critical role in the maintenance of quality testing and regulatory compliance at each of our laboratories.</h3><p>Some important functions of our laboratory directors include:</p> </div> </div> </div> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="float-center"> <div class="multiple-card-container grid-x grid-margin-x small-up-1 large-up-3 default " data-equalizer data-equalize-by-row="true" data-equalize-on="medium" > <div id="mobile-270506701" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card " data-aos=""> <div class="card-section "> <div class="top "> <div class="imageblock no-rounded-corners galleryimage default default-visibility" style="max-width: 56px" data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/icon-quality-01.svg" /> </div> <div class="copyblock block always-visible" data-aos=""> <p>Establishing that our test systems, methodologies and reports provide quality laboratory services</p> </div> </div> </div> </div> </div> <div id="mobile-765863272" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card " data-aos=""> <div class="card-section "> <div class="top "> <div class="imageblock no-rounded-corners galleryimage default default-visibility" style="max-width: 56px" data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/personnel-icon-01.svg" /> </div> <div class="copyblock block always-visible" data-aos=""> <p>Confirming laboratory personnel are qualified, trained and competent</p> </div> </div> </div> </div> </div> <div id="mobile-1467469175" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card " data-aos=""> <div class="card-section "> <div class="top "> <div class="imageblock no-rounded-corners galleryimage default default-visibility" style="max-width: 56px" data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/clock-icon-01.svg" /> </div> <div class="copyblock block always-visible" data-aos=""> <p>Ensuring that quality control, proficiency testing and equipment maintenance is performed regularly and that appropriate action is taken when necessary</p> </div> </div> </div> </div> </div> </div> <div class="show-for-small-only card-carousel-dots"> </div> </div> </div> </div> </div> </section>  <section class="content-section graybg paddedrow default ">  <div class="grid-container column-container bg- ">  <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block paddedbottom always-visible" data-aos=""> <p class="text-align-center eyebrow">Quality Stories</p><h2 class="text-align-center">How we uphold quality throughout our organization</h2> </div> <div class="multiple-card-container grid-x grid-margin-x small-up-1 large-up-3 default mobile-card-carousel " data-equalizer data-equalize-by-row="true" data-equalize-on="medium" > <div id="mobile-1623149724" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border has-bottom-content " data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/accudraw-mobile.jpg" /> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <h3>AccuDraw庐</h3><p>Discover how AccuDraw庐 technology helps ensure the right specimen is drawn from the right patient at the right time.</p> </div> </div> <div class="bottom"> <div class="button-grouped number-across- " data-aos=""> <a class="btn button plain-link video-button" href="//vimeo.com/871956667?h=107ac24db4" data-lity> Discover the Advantages of AccuDraw <span class="fas fa-play" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> <div id="mobile-845923657" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border has-bottom-content " data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/GX7A7603mobile.jpg" /> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <h3>Automation Using Propel庐</h3><p>Since 2013, our innovative robotic automation technology Propel庐 has been improving quality and efficiencies in our labs.</p> </div> </div> <div class="bottom"> <div class="button-grouped number-across- " data-aos=""> <a class="btn button plain-link video-button" href="//vimeo.com/871956583?h=9687798e11" data-lity> More About Automation With Propel <span class="fas fa-play" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> <div id="mobile-1256048555" class="cell card-cell always-visible " notequal > <div class="card newcard card-notequal white-card no-border has-bottom-content " data-aos=""> <img alt="" src="https://files.labcorp.com/labcorp-d8/2023-09/intervals.jpg" /> <div class="card-section "> <div class="top "> <div class="copyblock block always-visible" data-aos=""> <h3>Reference Interval Development</h3><p>Learn more about how we leverage our vast amount of patient data to develop more accurate and robust reference intervals for gender and age-specific pediatric, adult and geriatric populations.</p> </div> </div> <div class="bottom"> <div class="button-grouped number-across- " data-aos=""> <a class="btn button plain-link video-button" href="//vimeo.com/871956811?h=8b328ed2b2" data-lity> Watch Our Video on Reference Intervals <span class="fas fa-play" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </div> <div class="show-for-small-only card-carousel-dots"> </div> </div> </div> </div> </div> </section>  <section class="content-section paddedrow default ">  <div class="grid-container column-container bg- ">  <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-10 colbg- medium-offset-1 always-visible" data-aos=""> <div class="default"> <div class="copyblock block paddedbottom always-visible" data-aos=""> <h2>Our Commitment to Quality</h2><p>Labcorp employs a number of processes and metrics to ensure quality in all that we do. Here are a few ways we work to elevate quality. </p> </div> <ul class="module accordion always-visible " data-accordion data-multi-expand="true" data-allow-all-closed="true"> <li class="accordion-item" data-accordion-item> <button class="accordion-title"> <span role="heading" aria-level="3">Quality Management System </span> </button> <div class="accordion-content" data-tab-content> <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <p>Labcorp鈥檚 quality management system (QMS) guides our efforts to reduce risk, minimize errors and ensure quality. The ultimate goal is to meet the expectations of the customers.</p><p>Labcorp鈥檚 QMS is designed to be responsive to the needs of healthcare providers and their patients by incorporating process improvement that targets laboratory specific parameters. Our QMS complies with federal, state and local regulations, as well as accreditation organization standards such as the College of American Pathologists, AABB and ISO 15189.</p><p>Our QMS is built upon <a href="https://clsi.org/about/blog/quality-management-in-the-laboratory/">Clinical and Laboratory Standards Institute (CLSI) 12 Quality System Essentials (QSE)</a>. The QSEs are the building blocks of the QMS and are described within each laboratory鈥檚 quality manual. </p> </div> </div> </div> </div> </div> </li> <li class="accordion-item" data-accordion-item> <button class="accordion-title"> <span role="heading" aria-level="3">Quality Indicators</span> </button> <div class="accordion-content" data-tab-content> <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <p>Every year, we evaluate the performance and effectiveness of our QMS to determine key quality indicators. These quality indicators and their related thresholds help us define a path to improved performance for each laboratory based on their unique requirements.</p> </div> </div> </div> </div> </div> </li> <li class="accordion-item" data-accordion-item> <button class="accordion-title"> <span role="heading" aria-level="3">Continual Improvement: A Journey Toward Excellence</span> </button> <div class="accordion-content" data-tab-content> <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <p>Moving toward a culture of continual improvement starts with identifying opportunities for improvement and developing sustainable solutions.  <br>At Labcorp, the NOQ鈥檚 role in this process entails:</p><ul><li>Assuring the overall quality of services rendered to Labcorp clients in terms of reliability, accuracy, precision and timeliness </li><li>Acting in a proactive manner to identify and rapidly resolve issues which adversely affect Labcorp quality</li><li>Monitoring the effectiveness of corrective action to ensure problems are resolved </li><li>Overseeing implementation of preventive measures </li><li>Providing leadership for Labcorp quality programs including the implementation of policies and systems which lead to continuous improvement </li><li>Evaluating new ideas and current developments in the field of quality management </li><li>Promoting a culture of quality throughout the Labcorp laboratory system through communication and increased quality awareness </li><li>Annually evaluating the overall effectiveness of the national quality management plan</li><li>Maintaining and initiating improvement when appropriate </li></ul> </div> </div> </div> </div> </div> </li> <li class="accordion-item" data-accordion-item> <button class="accordion-title"> <span role="heading" aria-level="3">Inspection Readiness: NOQ Audits</span> </button> <div class="accordion-content" data-tab-content> <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <p>The NOQ Audit Program is designed to assess how well our lab policies, processes and procedures comply and conform with regulatory and accreditation requirements. These audits help laboratories improve their quality management system and identify opportunities for improvement.  </p><p>The NOQ is responsible for conducting audits of laboratories within the Labcorp network. The NOQ will also perform audits upon request for a specific department or process. Routine quality audits of the regional, esoteric and satellite laboratories are the responsibility of the local and regional quality staff.</p> </div> </div> </div> </div> </div> </li> <li class="accordion-item" data-accordion-item> <button class="accordion-title"> <span role="heading" aria-level="3">ISO Accreditations</span> </button> <div class="accordion-content" data-tab-content> <div class="grid-x grid-margin-x"> <div class="cell default small-12 medium-12 colbg- always-visible" data-aos=""> <div class="default"> <div class="copyblock block always-visible" data-aos=""> <p>Accreditation is synonymous with both quality and competence of an organization. Labcorp participates in the College of American Pathologists (CAP) Laboratory Accreditation Program, is certified by CLIA and holds current licensure or permits required by state or local regulations. We also comply with standards set forth by the International Organization for Standardization (ISO).</p><p>Discover and <a href="https://www.labcorp.com/providers/lab-certifications-accreditations">review our licensure and accreditations</a></p> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </section> </div> <div class="mobilecontainer show-for-small-only"></div> </main> <footer role="contentinfo" class="full-footer"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell show-for-medium"> <div class="footer-links"> <nav class="column labcorp" aria-labelledby="footer-labcorp"> <h2 class="footer-header" id="footer-labcorp"> Labcorp </h2> <ul class="menu vertical nested"> <li class="menu-item menu-item--level-1"> <a href="/about" data-drupal-link-system-path="node/3233">About Us</a> </li> <li class="menu-item menu-item--level-1"> <a href="/newsroom" data-drupal-link-system-path="node/4201">Newsroom</a> </li> <li class="menu-item 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