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If you feel we need to change something please contact us with your feedback. One of our guiding principles is to use open source tools and technologies. That extends to how we communicate with you and we endeavor to use systems we think we can trust not to misuse our—or your—data. 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This year the event looked at Crossmark, our tool to display retractions and other post-publication updates to readers. Since the start of 2024, we have been carrying out a consultation on Crossmark, gathering feedback and input from a range of members. The roundtable discussion was a chance to check and refine some of the conclusions we’ve come to, and gather more suggestions on the way forward.</p></div><a href=/blog/research-integrity-roundtable-2024/ class=nav2019__post-readmore>...Find out more</a></div><div class="nav-col nav2019__post"><img class=profile-pic src=https://www.crossref.org//images/staff/dominika-thumbnail.jpg alt='Dominika Tkaczyk' height=57 width=57><div class=nav2019__post-text><h5>2024 November 06</h5><h3><a href=/blog/how-good-is-your-matching/>How good is your matching?</a></h3><p>https://doi.org/10.13003/ief7aibi In our previous blog post in this series, we explained why no metadata matching strategy can return perfect results. Thankfully, however, this does not mean that it’s impossible to know anything about the quality of matching. Indeed, we can (and should!) measure how close (or far) we are from achieving perfection with our matching. Read on to learn how this can be done! How about we start with a quiz?</p></div><a href=/blog/how-good-is-your-matching/ class=nav2019__post-readmore>...Find out more</a></div><div class="nav-col nav2019__post"><img class=profile-pic src=https://www.crossref.org//images/staff/kora-fisher-edit.png alt='Kornelia Korzec' height=57 width=57><div class=nav2019__post-text><h5>2024 October 28</h5><h3><a href=/blog/update-rcfs/>Update on the Resourcing Crossref for Future Sustainability research</a></h3><p>We’re in year two of the Resourcing Crossref for Future Sustainability (RCFS) research. This report provides an update on progress to date, specifically on research we’ve conducted to better understand the impact of our fees and possible changes. Crossref is in a good financial position with our current fees, which haven’t increased in 20 years. This project is seeking to future-proof our fees by: Making fees more equitable Simplifying our complex fee schedule Rebalancing revenue sources In order to review all aspects of our fees, we’ve planned five projects to look into specific aspects of our current fees that may need to change to achieve the goals above.</p></div><a href=/blog/update-rcfs/ class=nav2019__post-readmore>...Find out more</a></div><div class="nav-col nav2019__post"><img class=profile-pic src=https://www.crossref.org//images/staff/lucy3.jpg alt='Lucy Ofiesh' height=57 width=57><div class=nav2019__post-text><h5>2024 September 24</h5><h3><a href=/blog/2024-board-election/>Meet the candidates and vote in our 2024 Board elections</a></h3><p>On behalf of the Nominating Committee, I’m pleased to share the slate of candidates for the 2024 board election. Each year we do an open call for board interest. This year, the Nominating Committee received 53 submissions from members worldwide to fill four open board seats. We maintain a balanced board of 8 large member seats and 8 small member seats. Size is determined based on the organization’s membership tier (small members fall in the $0-$1,650 tiers and large members in the $3,900 - $50,000 tiers).</p></div><a href=/blog/2024-board-election/ class=nav2019__post-readmore>...Find out more</a></div></div><div class=footer-colours></div></div></div><div class=logo><a class=crossref-brand href=https://www.crossref.org/><img class=site-logo src=https://www.crossref.org//img/crossref-logo-reverse.svg alt="Crossref logo"></a></div></div><div class=site-header><div class="container-fluid site-header-inner"><div class=menu-wrap><ul class=menu-icon data-toggle-nav=nav2019><li><div class=nav-burger><span></span> <span></span> <span></span></div></li><li>Menu</li></ul></div><div class=social-icons><a href=https://bsky.app/profile/crossref.bsky.social><i class="fab fa-bluesky" aria-hidden=true></i> </a><a rel=me href=https://mastodon.online/@crossref><i class="fab fa-mastodon" aria-hidden=true></i> </a><a href=https://www.linkedin.com/company/crossref><i class="fab fa-linkedin" aria-hidden=true></i> </a><a href=https://www.youtube.com/c/CrossrefVideos><i class="fab fa-youtube" aria-hidden=true></i></a></div><div class=search-icon><a href=# class=search-trigger>search</a></div><div class=hcwh-box-top><input id=howcanwehelptop class=hcwh-inner placeholder="Search entire site" tabindex=1 autocomplete=on></div><div class=logo><a class=crossref-brand href=https://www.crossref.org/><img class=site-logo src=https://assets.crossref.org/logo/crossref-logo-200.svg alt="Crossref logo"></a></div></div></div><header class="intro-header short"><div class="container short"><div class=row><div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1"><h1>Privacy</h1></div></div></div></header><div class="container xxx"><div class=row><div class="col-md-10 col-md-offset-1"><div class=breadcrumb-wrap role=navigation aria-label="breadcrumbs navigation"><ul class=wy-breadcrumbs><li><a href=https://www.crossref.org/>Home</a><span>></span></li><li><a href=/operations-and-sustainability/>Operations & sustainability</a><span>></span></li><li>Privacy</li></ul></div></div></div><div class=row><div class="col-md-10 col-md-offset-1"><p>We are committed to safeguarding your privacy. If you feel we need to change something please <a href=mailto:privacy@crossref.org>contact us with your feedback</a>.</p><p>One of our guiding principles is to use open source tools and technologies. That extends to how we communicate with you and we endeavor to use systems we think we can trust not to misuse our—or your—data.</p><h2 id=browsing-this-website>Browsing this website</h2><p>We are trying to strike a balance between understanding what content people appreciate most (and least) on our site, and ensuring your information remains as private as possible. We therefore decided to use <a href=https://matomo.org/ target=_blank>Matomo</a> which is an open source analytics program that respects user privacy. We look at page views, referrers, geographies, exit pages, and try to discern patterns in what content is most used. Matomo does not hold onto your data.</p><h2 id=subscribing-to-our-updates>Subscribing to our updates</h2><p>If you <a href=/subscribe-newsletter>sign up for news and updates</a>, the information you provide will be stored in our email service called <a href=https://www.act-on.com/ target=_blank>Act-On</a>. We will email you once a month with a newsletter containing recent blog posts and product and service information. You won’t be added to other mailing lists unless you ask. If you later decide you do not want to receive these communications, we put opt-out links on all our emails. If you just want alerts of new blogs, please use RSS.</p><h2 id=joining-as-a-member>Joining as a member</h2><p>If you sign up to become a member of Crossref, we add you as an ‘inactive’ account in our Customer Relationship Management (CRM) system, <a href=https://www.sugarcrm.com target=_blank>SugarCRM</a>. Once your account is approved, and when you’ve signed your contract and paid your first year’s membership fee, we set your account to ‘active’. When you sign up we ask for a Primary contact (previously “business” contact) plus contacts for: billing, voting, technical, and metadata quality. The billing contact receives the invoices for annual membership fees and quarterly Content Registration fees. The voting contact receives the annual board election notices and votes on behalf of the member organization. The Primary contact agrees to the terms and receives regular service and product information. The technical contact may be your chosen agent to deposit metadata with us. And the metadata quality contact is the one we send reports to about metadata errors and would be the one to fix them.</p><p>Over time we might ask to be in touch with additional people at your organization, such as editors, product managers, production staff, and other interested colleagues. We will ask upfront for your consent and it is always possible to opt-out later if you change your mind.</p><p>Depending on the type of account, you may receive a series of on-boarding emails that provide information about how to get started with your participation in Crossref. We will also email you with significant news as and when things change, services are improved, or new services are introduced. We may also invite you to participate in research or surveys.</p><h2 id=using-our-metadata-services>Using our metadata services</h2><p>We offer both members and non-members a range of <a href=/services/metadata-retrieval>services to access metadata</a>. In some cases, the provided metadata may include data (or metadata derived from data) that originated from sources other than our members (“third-party sources”). We will take steps to inform all users of our metadata retrieval services about any third-party sources for the metadata. If the third-party source requires it, we will also provide their privacy policies or usage restrictions. We respect the terms and conditions, including the privacy policies, of the third-party sources and we expect the users of our metadata services to do so as well.</p><p>If you identify yourself in API queries (our ‘Polite’ or ‘Plus’ API pools), we will not under any circumstances store or use your email for any other purpose than technical troubleshooting and only if absolutely necessary. You may choose to use our ‘Public’ API which won’t identify you at all. More information can be found in the <a href=https://api.crossref.org/#etiquette target=_blank>etiquette</a> section of our REST API documentation.</p><h2 id=using-our-tools-and-user-interfaces>Using our tools and user interfaces</h2><p>Like our website, some of our helper tools and report interfaces use <a href=https://matomo.org/ target=_blank>Matomo</a>, an open source analytics program that respects user privacy. We are interested in the number of page views, number of actions taken, and geographies of users in order to understand how, and how much, our tools are used. Matomo does not hold on to your data.</p><p>If a tool requires you to sign in with your Crossref credentials (username and password), this data is not shared with Matomo or connected with usage analytics in any way.</p><h2 id=asking-for-support>Asking for support</h2><p>If you ask for support and raise a ticket with our support team, the information to send will be stored in our ticketing system, <a href=https://zendesk.com target=_blank>Zendesk</a>. We don’t use your contact information for anything other than resolving your support ticket, and any logins or private details provided during a support conversation are secure.</p><h2 id=comments-on-our-blog-and-community-forum>Comments on our blog and community forum</h2><p>Conversations among the Crossref community can be made on our discussion forum at <a href=https://community.crossref.org/ target=_blank>community.crossref.org</a> which uses <a href=http://www.discourse.org target=_blank>Discourse</a>. Discourse is an open source platform that asks people for minimal information such as your name, alias (name you wish to display), and your email address. We may use your email address to answer your questions and feedback, but we do not store it in our email database so you won’t receive newsletters and other emails unless you specifically sign up. Discourse is the tool enabled for blog comments too.</p><h2 id=cookies>Cookies</h2><p>Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect basic information in order to allow us to serve you better and improve your experience while visiting our website. Cookies are not used to retain personal data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.</p><h2 id=email-privacy>Email privacy</h2><p>We categorically do not under any circumstances—however persuasive—sell or rent email addresses with parties outside of Crossref. On rare occasions—and only where it prevents you from using a service you’ve signed up for—we may need to provide a contact email address to a supplier or partner in order for you to receive important information or technical support.</p><h2 id=retaining-your-information>Retaining your information</h2><p>We will keep your information as long as it is necessary to fulfill the purpose for which you gave us the information. We may delete your personal information if the information is incomplete or inaccurate. We may also keep personal information where it is necessary to comply with legal obligations, resolve disputes, and comply with or enforce agreements. While there is not a specific length of time for which we may keep your information, we keep it only as long as we have a permissible purpose for processing it.</p><h2 id=links-to-other-sites>Links to other sites</h2><p>Our website may contain links to some other sites. We can’t be responsible for the privacy policies and content of these other sites, nor whether they’ve maintained the links persistently. If you tell us that some links might be questionable, we will look into removing the link.</p><h2 id=security>Security</h2><p>Crossref has taken steps to ensure that personal information collected is secure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.</p><h2 id=transfer>Transfer</h2><p>We will not share your personal information with third parties, except as we describe in this policy or as separately authorized by you. We may share some of your information with companies that perform support services to us, such as accounting or legal firms, firms that provide data hosting or database management services, and other technical support. These third parties are required to maintain the confidentiality of your personal information and to use your personal information only in providing services to us. In rare circumstances, your personal information may be disclosed to third parties to comply with applicable laws and regulations. Any other disclosure of your personal information will only be made following your express consent.</p><p>Crossref is registered in the United States. Wherever you are located, any of the data you provide to Crossref may be transferred to the United States, where data protection and privacy laws may be different, and less rigorous, than the laws in your country.</p><h2 id=accessing-correcting-and-removing-information>Accessing, correcting, and removing information</h2><p>Unless there is an exemption or other applicable law, you have the right to withdraw your consent to us processing your personal data, including the transfer of that information to the United States. You also have a right to request copies of your personal data and request that we correct any information that is inaccurate or out of date, or to ask that it be erased where it is no longer necessary for us to have the data. Where your data has been provided to us by another organization, such as a publisher, you should contact that organization in the first instance. If you have provided your information directly to us, or if you have any other questions about this notice or want additional information, you should contact us directly.</p><h2 id=changes-to-this-privacy-policy>Changes to this privacy policy</h2><p>This privacy policy is effective as of May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.</p><p>We reserve the right to update or change our privacy policy at any time and you should check back periodically.</p><hr><p>Please <a href=mailto:privacy@crossref.org>email us</a> with any questions about privacy.</p></div></div><div class=row><div class="col-md-10 col-md-offset-1"></div></div><div class="row infoline"><div class="col-md-10 col-md-offset-1"><p>Page owner: Ginny Hendricks   |   Last updated 2024-August-13</p></div></div></div><footer class=top-footer><div class=container><div class=row><div class="home-slot 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