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FAQ - WSG - Services, Training Progammes,Courses, Job Fairs
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accordion_title" data-sf-element="Accordion Title" data-placeholder-label="Accordion Title"> <div > <div class="sfContentBlock sf-Long-text" ><h2>General Questions</h2></div> </div></div> <div id="Content_C003_Col01" class="sf_colsIn accordion" data-sf-element="Accordion Items" data-placeholder-label="Accordion Items"><div class="item"> <div id="Content_C004_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >1. I used to be able to find SSG and WSG information on the same website but now there are two different websites. How do I find information easily on both websites?</div> </div></div> <div id="Content_C004_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p dir="ltr">The joint SSG and WSG website was launched in 2016 and over the years, each organisation’s brand and programmes have grown and gained traction among Singaporeans. User feedback and research on the joint website’s usability showed that user experience has declined, largely due to the size and complexity of the website. Hence, the decision to reorganise the content from the joint SSG and WSG website into two separate websites for better user experience and to allow users to find relevant content more readily.</p></div> </div> </div> </div><div class="item"> <div id="Content_C017_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >2. What is the difference between SSG and WSG?</div> </div></div> <div id="Content_C017_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p dir="ltr">SSG coordinates the implementation of SkillsFuture national movement, which aims to provide Singaporeans with the opportunities to develop their fullest potential throughout life, regardless of their starting points. SSG is a statutory board under the Ministry of Education (MOE).</p><br><p dir="ltr">WSG focuses on jobs and ensuring enterprises can become manpower-lean while remaining competitive. WSG is a statutory board under the Ministry of Manpower (MOM).</p></div> </div> </div> </div><div class="item"> <div id="Content_C011_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >3. Where can I find out more about the services and programmes offered by WSG?</div> </div></div> <div id="Content_C011_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p dir="ltr">Our website provides comprehensive information on our services and programmes. If you are unable to find the information you require, you can contact us through WSG service portal at <a href="/service-portal" data-sf-ec-immutable="" rel="noopener noreferrer">www.wsg.gov.sg/serviceportal</a> </p><p dir="ltr"> </p><p dir="ltr">Click here if you wish to <a href="/home/about-wsg/contact-us" data-sf-ec-immutable="" rel="noopener noreferrer">contact us</a></p></div> </div> </div> </div><div class="item"> <div id="Content_C014_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >4. Where is WSG located?</div> </div></div> <div id="Content_C014_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p dir="ltr">WSG is located at 1 Paya Lebar Link #08-08 PLQ 2 Paya Lebar Quarter Singapore 408533.</p><p dir="ltr"> </p><p dir="ltr">If you wish to seek employment assistance, you can visit <a rel="noopener noreferrer" href="/home/individuals/career-matching-guidance/visit-career-centres">WSG's Careers Connect</a>.</p></div> </div> </div> </div></div> </div><div class="m-content_inner-wrap" data-sf-element="Accordion"> <div id="Content_C023_Col00" class="sf_colsIn accordion_title" data-sf-element="Accordion Title" data-placeholder-label="Accordion Title"> <div > <div class="sfContentBlock sf-Long-text" ><h2> </h2> <h2>Scam Reporting</h2></div> </div></div> <div id="Content_C023_Col01" class="sf_colsIn accordion" data-sf-element="Accordion Items" data-placeholder-label="Accordion Items"><div class="item"> <div id="Content_C024_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >1. How do I know if the SMS that I received was sent by Workforce Singapore?</div> </div></div> <div id="Content_C024_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p>WSG has registered “WSG” and “WSG and e2i” with the Singapore SMS Sender ID Registry (SSIR). To ensure that the SMS you received is indeed from WSG, please ensure that the sender is either “WSG” or “WSG and e2i”. Non-registered SMS will be labelled as “Likely-SCAM” (refer to example below).</p><p><img alt="" src="/images/default-source/content/webp-images/scam-reporting.webp?sfvrsn=d640907d_1"></p><p>Nonetheless, please remain vigilant as scammers may use variations of a legitimate sender ID to attempt to trick unsuspecting recipients. </p></div> </div> </div> </div><div class="item"> <div id="Content_C028_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >2. What does it mean when I receive an SMS labelled as “Likely-SCAM”?<br></div> </div></div> <div id="Content_C028_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p>If you received an SMS supposedly from WSG with the header “Likely-SCAM”, it would have been sent by a non-registered SMS account and you are advised to ignore it. Do not click on any links or log into websites via such links. If unsure, do contact us via our hotline (6883 5885) or <a href="/service-portal" rel="noopener noreferrer" target="_blank">Service Portal</a> with a screenshot of the SMS for further assistance during our call centre operating hours (Mondays to Fridays 8.30am to 5.30pm, Saturday 8.30pm to 1.30pm). For incidents after operating hours, please file a police report via:</p><ul style="margin-left: 30px"><li>Police hotline at 1800 255 0000</li><li><a href="https://eservices1.police.gov.sg/phub/eservices/landingpage/police-report" target="_blank" rel="noopener noreferrer" data-sf-ec-immutable="">Online Police Report</a></li><li>Any nearest Neighbourhood Police Centre or Post<br><br></li></ul></div> </div> </div> </div><div class="item"> <div id="Content_C029_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >3. What should I do if I receive a phishing email, call or SMS?<br></div> </div></div> <div id="Content_C029_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p>If you notice any calls or emails that you suspect to be scams, or websites that you suspect to be fake versions of the official WSG and MyCareersFuture websites, please reach out to WSG via our hotline (6883 5885) or <a href="/service-portal" rel="noopener noreferrer" target="_blank">Service Portal</a> with a screenshot of the SMS or email for further assistance during our call centre operating hours (Mondays to Fridays 8.30am to 5.30pm, Saturday 8.30pm to 1.30pm). For incidents after operating hours, please file a police report via:<br></p><ul style="margin-left: 30px"><li>Police hotline at 1800 255 0000</li><li><a href="https://eservices1.police.gov.sg/phub/eservices/landingpage/police-report" target="_blank" rel="noopener noreferrer" data-sf-ec-immutable="">Online Police Report</a></li><li>Any nearest Neighbourhood Police Centre or Post<br></li></ul></div> </div> </div> </div><div class="item"> <div id="Content_C030_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >4. What should I do if I had responded to a phishing email, call or SMS resulting in monetary or information loss? <br></div> </div></div> <div id="Content_C030_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p>In the unfortunate event you fall prey to a scam and have incurred monetary loss, loss of personal information, or discovered that your online account has been hacked or compromised, file a police report immediately:<br></p><ul style="margin-left: 30px"><li>Police hotline at 1800 255 0000<br></li><li><a href="https://eservices1.police.gov.sg/phub/eservices/landingpage/police-report" target="_blank" rel="noopener noreferrer" data-sf-ec-immutable="">Online Police Report</a><br></li><li>Any nearest Neighbourhood Police Centre or Post<br></li></ul><p>You should provide the following information when filing a police report:<br><br><b><u>For online scams</u></b><br>If a scammer had told you to access a website to key in your banking details or do online trading (phishing and investment scams), or asked you to download a mobile application from a website, you can report the link by keying in the full URL of the scam website visited, which may be from shortened URLs, (e.g. Tinyurl, Bit.ly). Refer to your Internet browser history to retrieve the full link. This allows for the authorities to take action against the website.<br><br><b><u>For phone scam</u></b><br>If you have fallen prey to a scam, you can report the phone number used by the scammer by entering the entire string of numbers with no spacing in between numbers (omit dashes) in your police report. Please indicate if the number has a ‘+’ prefix. For example: +65123456789<br>Do state the type of call made, e.g. normal call, WhatsApp, Telegram, IMO, Viber, etc.<br></p></div> </div> </div> </div><div class="item"> <div id="Content_C031_Col00" class="sf_colsIn item_title" data-toggle="collapse" aria-expanded="false" data-sf-element="Accordion Item Header" data-placeholder-label="Accordion Item Header"> <div > <div class="sfContentBlock sf-Long-text" >5. How do I avoid falling prey to phishing scams? <br></div> </div></div> <div id="Content_C031_Col01" class="sf_colsIn item_desc collapse show" data-sf-element="Content" data-placeholder-label="Accordion Item Content"> <div > <div class="sfContentBlock sf-Long-text" ><p>Please stay vigilant and beware of scam or phishing attempts. Here are some tips on how to protect yourself against phishing scams pretending to come from WSG:<br></p><ul style="margin-left: 30px"><li>Do not share your Singpass ID / password or banking details with anyone. WSG officers will NOT ask for your Singpass or iBanking userids and passwords.<br></li><li>Stay vigilant and only click on links from trusted sources. Always log in to your account from the official WSG websites. To determine if a link will lead you to a malicious website or is reliable, you can hover your mouse over the link to view the full address. For mobile devices, you can hold your finger down on the link so that a window pops out and shows you the full address of the link.</li><li>Verify the sender: <br>- For email, ensure that the sender’s email address is correctly spelt and ends with @wsg.gov.sg or @ssg-wsg.gov.sg.<br>- For SMS, ensure that the sender is either from “WSG” or “WSG and e2i”. We will not send SMS from other IDs.<br>- Telephone calls from WSG officers to you will not begin with a prefix "+65". If a call has a prefix with a plus (+) sign, it is likely to be an overseas call. </li></ul><ul style="margin-left: 30px"><li>Messages from WSG may contain links to the WSG website or other Government websites. Please check that the domain of such links end with “.gov.sg” before clicking on them.</li><li>Do report any suspicious call or digital notifications spoofing WSG via our hotline (6883 5885) or <a href="/service-portal" rel="noopener noreferrer" target="_blank">Service Portal</a> during our call centre operating hours (Mondays to Fridays 8.30am to 5.30pm, Saturday 8.30pm to 1.30pm). 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