FAQ'S | Student Resources

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</li> </ul> </div> </div> </nav> </div> <div class="container-fluid container-full-width section-one title-header" > <div class="container "> <h1>UMass Lowell Graduate, Online & Professional Studies FAQs (Frequently Asked Questions)</h1> </div> </div> <div class="container-fluid container-full-width" > <div class="container "> <div class="row"> <div class="col-lg-8 search-mc"> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="row list-component"> <div class="col-md-12"> <ul class="nomargin faq"> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq1" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What is SIS?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq1" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> Our <a target='_blank' href='https://www.uml.edu/enrollment/sis/'>Student Information System (SIS)</a> enables students to access their academic courses and financial records, as well as register for courses, via the web. When you first apply into a program or register for a course, the University creates a student account for you in SIS. You will receive a User ID (UMS--------) and be able to create a password. For assistance with SIS, students can contact the HELP Desk:<br /> <a href='https://help.uml.edu/' target='_blank'>https://help.uml.edu/</a><br /> <a href='mailto:help@uml.edu'>help@uml.edu</a><br /> (978) 934-HELP (4357) </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq2" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How can I access my grades?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq2" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> Grade reports are no longer mailed to students. Students must log onto the <a target='_blank' href='https://www.uml.edu/enrollment/sis/'>Student Information System (SIS)</a> to view their transcripts. University policy does not allow grades to be given over the phone. Students may request official transcripts using SIS. </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq3" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I register for a course?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq3" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> <u>NEW STUDENTS:</u> Complete and submit the <a href='/echosign/'>NonDegree Registration Form</a>. </p> <p> <u>RETURNING STUDENTS:</u> Register using the <a href='https://www.uml.edu/enrollment/sis/' target='_blank'>SIS online registration system</a>: <ol class='ol_indent' style='margin-left:20px;'> <li>From any PC with an Internet connection, go to <a href='https://www.uml.edu/enrollment/sis/' target='_blank'>https://www.uml.edu/enrollment/sis/</a>.</li> <li>Click <strong>Student Self-Service Login</strong>.</li> <li>Enter your User ID and password into the appropriate fields and click<strong> Submit.</strong></li> <li>Click <strong>Enroll</strong>.</li> <li>Select <strong>Term</strong>, then click<strong> Continue.</strong></li> <li> Type the <strong>Class Number</strong> in the <strong>Class Nbr</strong> field. Please note, the class number is different from the course number. </li> <li> You can search for the class number by clicking the magnifying glass. Enter the first two digits of the course number (found in the bulletin or on our Graduate, Online & Professional Studies website) into the subject area. Then enter the following three numbers of the course number into the catalog number box and hit 'search.' You can also find the class number and the course number in our online course listings. </li> <li><strong>Repeat Step 7 until all desired classes have been added.</strong></li> <li>Click the <strong>Submit</strong> button.</li> </ol> </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq4" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I check the status of my application?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq4" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p>If you already completed the <a href='/apply/'> Online Application</a>, you are able to <a href='https://sa-prd.erp.umasscs.net/psp/applicant/?cmd=login&languageCd=ENG&gsmobile=1' target='_blank'>Check the Status of Your Application Online</a>. If you completed the .pdf Application Form, please wait a week after submission, then contact our undergraduate admissions team at <a href='mailto:OCE_Admissions@uml.edu'>OCE_Admissions@uml.edu</a>. If you have applied into a Graduate Degree Program, please contact the Office of Graduate Admissions at 800-656-GRAD or <a href='mailto:Graduate_Admissions@uml.edu'>Graduate_Admissions@uml.edu</a>. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq5" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I obtain Financial Aid?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq5" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Please visit <a href='/financial-aid/' target='_blank'>Financial Aid</a> for information. You can contact the Financial Aid Office at <a href='mailto:ContinuingEd-FinancialAid@uml.edu'>ContinuingEd-FinancialAid@uml.edu</a> or 978-934-4220. Let them know you are interested in Financial Aid as an Graduate, Online & Professional Studies student. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq6" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What is the refund policy?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq6" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Tuition refunds are provided when a course is dropped during the add/drop period. This must be done by the student through SIS. For additional information, please see <a href='/paying-for-college/tuition-and-fees.cfm#Refund'>our Tuition & Fees information</a> or contact UMass Lowell's Solution Center at <a href='mailto:TheSolutionCenter@uml.edu'>TheSolutionCenter@uml.edu</a> or 978-934-2000. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq7" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How can I get a copy of my transcripts?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq7" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Students can view and print a copy of their transcripts using <a target='_blank' href='https://www.uml.edu/enrollment/sis/'>SIS</a>. Students may also use SIS to request official transcripts, which will be mailed to the address(es) indicated. There is no charge for official transcripts. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq8" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">I'm not a U.S. citizen. Can I still take classes?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq8" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Yes. Please read the <a href='/policies/policies.cfm'>note to International Students.</a> For more information, please contact the International Student Office at <a href='mailto:isso@uml.edu'>isso@uml.edu</a> or 978-934-2383. The International Student Office is located at 839 Merrimack St., 2nd floor. on UMass Lowell's North Campus. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq9" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">I don't live in MA; will I be charged a higher out-of-state tuition?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq9" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Tuition for courses offered through Graduate, Online & Professional Studies is the same whether you live in-state, out-of-state or in another country. Please refer to our <a href='/paying-for-college/tuition-and-fees.cfm'>Tuition & Fees information</a> for details. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq10" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I transfer credits into an undergraduate degree program?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq10" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> You may have your prior college or university email your transcripts directly to <a href='mailto:OCE_Admissions@uml.edu'>OCE_Admissions@uml.edu</a>, or send them directly by mail to the following address: </p> <p> <div class='vcard'> <div class='fn org'>University of Massachusetts Lowell</div> <div class='extended-address'>Division of Graduate, Online & Professional Studies</div> <div class='role'>GPS Admissions</div> <div class='adr'> <div class='street-address'>839 Merrimack Street</div> <span class='locality'>Lowell</span>, <abbr class='region' title='Massachusetts'>MA</abbr> <span class='postal-code'>01854</span> </div> </div> </p> <p> Your transcripts may be mailed directly from your previous college/university, or you may mail your official, unopened transcripts to the University in a sealed envelope. You should also make sure you have completed and submitted an application form for your program of choice. A program coordinator will then evaluate your transcripts and determine which credits will transfer. A letter of acceptance and a transfer evaluation worksheet will be sent to you. </p> <p> Students who have earned credits outside the U.S. must have their credits evaluated for potential transfer credit by <a href='https://www.wes.org/' title='World Education Services' target='_blank'>World Education Services</a> (WES).</p> <p>Note: Students who are interested in transferring graduate credits to a UMass Lowell graduate degree program should refer to <a href='http://www.uml.edu/Catalog/Graduate/Policies/Transfer-Credit.aspx' title='Graduate Transfer Credit Policy' target='_blank'>UMass Lowell's policy on transferring graduate credits</a>.</p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq11" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Are career services available?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq11" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> For students enrolled in a certificate or degree program, UMass Lowell's Office of Career Services is available for advice and assistance. Please visit <a href='https://career.uml.edu/' target='_blank'> https://career.uml.edu/ </a> or call 978-934-2355 for more information. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq12" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Do I have to enroll in a degree or certificate program to take Graduate, Online & Professional Studies classes?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq12" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p>No, you do not have to be admitted into a program to take courses.</p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq13" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What are Chat Hours and are they required?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq13" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Chat Hours in our online courses provide an opportunity for the instructor and students to communicate in 'real time.' It is an informative and interactive session where course-related questions, answers, and discussions take place. While student attendance during Chat Hours is not required, it is highly recommended. Weekly chat sessions are archived for students who are not able to participate in the live chat sessions at the scheduled times. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq14" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Why is there an Immunization Hold on my student account?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq14" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p>The state of Massachusetts requires all post-secondary institutions to ensure that students are immune to specific vaccine-preventable communicable diseases. For UMass Lowell, the process begins when a student enrolls at the University. All full-time matriculated students and part time Health majors with clinical exposure must submit documentation via the Health Services Patient Portal. This documentation is due prior to the start of classes and for those who do not become compliant prior to add/drop an Immunization Hold (IMM) is placed on their SIS account preventing future enrollment. Students who are registered for ONLY online courses are NOT required to have an immunization record on file.</p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq15" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What types of library resources does UMass Lowell have?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq15" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> The University library system consists of an extensive electronic library, as well as facilities at three locations: the O'Leary Library, Lydon Library, and the Center for Lowell History at the Mogan Center. Please <a href='http://library.uml.edu/'>click here</a> for more information. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq16" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I get a student ID#, a student ID card and a UMass Lowell parking decal?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq16" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <h2>Student ID Number </h2> <p> Your student ID number is your SIS/UMass number. To obtain your number, visit the <a href='https://connect.umasscs.net/ID_Lookup.html'>Student ID Lookup</a>. </p> <h2>Student ID Cards (UCards)</h2> <p> All students may request a UCard but for most Graduate, Online & Professional Studies students, a UCard is not needed. The UCard primarily works as a student ID and an access card, but benefits also include a declining balance (debit) feature that works at all on-campus dining locations, bookstores, vending machines and printing and copy machines, as well as over 30 participating merchants in the Lowell area. Contact the UCAPS Office at 978-934-2800 or <a href='mailto:UCAPS@uml.edu'>UCAPS@uml.edu</a> if you have any questions. For more details, visit <a href='https://www.uml.edu/UCAPS' target='_blank'>https://www.uml.edu/UCAPS</a>. </p> <p> You may also contact Graduate, Online & Professional Studies at 978-934-2474 to request a student ID card. </p> <h2>Parking and Decals</h2> <p> New parking permits are required for all Graduate, Online & Professional Studies students who are parking on campus prior to 3:30 pm, but no decal is required after 4:00 pm. Complete parking information and the permit registration form are available at <a href='https://www.uml.edu/UCAPS'>https://www.uml.edu/UCAPS</a>. </p> <p> <strong>Please Note:</strong> Student and faculty cars will be towed and/or ticketed for violations. In addition, the Lowell Police will tow student and faculty cars if parked in 'Residential Parking' areas. Please call the Advising Center at 978-934-2474 for the location of parking lots available for daytime use by Graduate, Online & Professional Studies students. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq17" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What are the hours of the Campus Security Safety Shuttle Service?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq17" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> UMass Lowell's Campus Security Escort Service will escort students, faculty, and staff anywhere on campus. You may call 978-934-2222 to ask for escort service at the following locations: Fox Hall Main Lobby, Sheehy/Concordia Link, Eames Hall Main Lobby, University Bus Stops, All Parking Lots (flash your lights and they will pick you up). For hours of operation, visit their <a target='_blank' href='http://www.uml.edu/student-services/transportation_services/'>website.</a> </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq18" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Can I email my request to drop or withdraw?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq18" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> No. You must drop or withdraw from your courses using the <a target='_blank' href='https://www.uml.edu/enrollment/sis/'>Student Information System (SIS)</a>. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq19" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Who is eligible for tuition waivers?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq19" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> For information on veterans and senior citizens waivers, or any other tuition credit or waiver, please refer to the <a href='/paying-for-college/tuition-credits-and-waivers.cfm#Veterans'>Tuition Credits and Waivers</a> page. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq20" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">Can you email me a course description or syllabus?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq20" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Course descriptions are easily accessible directly through <a href='/catalog/search'>our course listings</a>. To request a copy of the syllabus for a particular course, you may email the professor who will be teaching the course directly. The standard format for all UMass Lowell faculty email addresses are firstname_lastname@uml.edu. If you do not hear back, please let us know at <a href='mailto:Continuing_Education@uml.edu'>Continuing_Education@uml.edu</a>. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq21" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What are certificate programs?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq21" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Graduate, Online & Professional Studies <a href='/academic-programs/?plantypes=certificate'>certificate programs</a> are short-term, credit programs of study that are designed to run at a student's own pace. Students must apply to the certificate program, but registration for the courses is on a semester-to-semester basis. There is no set cost for a particular certificate program; rather, costs are determined per credit, per course each semester. Once a student has completed the necessary courses in a certificate program, he/she must fill out a certificate award petition. In about 4 to 6 weeks, the certificate should be mailed to them. Students enrolled in a certificate program can receive financial aid; please call the Financial Aid Office at 978-934-4220. Also, students enrolled in an undergraduate certificate program can transfer one course from another university into the certificate, if approved by the coordinator. In order to do this, a student must submit a petition form to Graduate, Online & Professional Studies prior to taking the course. Substitution of courses may be possible if approved by the certificate coordinator. Certificates are awarded three times each calendar year to coincide with commencement dates. Certificates are mailed to the student from the Registrar's Office. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq22" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What services are available for learning disabled and physically disabled students?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq22" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> The University and its programs and activities are becoming increasingly more accessible to academically qualified students who are physically or learning disabled. Although some architectural barriers still remain, disabled persons can traverse the campus with a minimum of difficulty. University libraries, the student unions, several residence halls, and more recently constructed classroom buildings are accessible to students in wheelchairs. Early registration, preferential scheduling, readers, note takers, interpreters, alternative testing procedures and special parking arrangements are some of the accommodations available to disabled students. For more information, contact Graduate, Online & Professional Studies at 978-934-2474, or visit <a href='https://www.uml.edu/student-services/disability/'>https://www.uml.edu/student-services/disability/</a>. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq23" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">What do I do if I think my grade(s) for a course is incorrect?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq23" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Please refer to our <a target='_top' href='/policies/grading.cfm'>Academic Policies</a> for information on Complaints Arising from Grades and Grading Policy of the Faculty Member, as well as Complaints Concerning Classroom Matters Other Than Grades and Grading Policy. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq24" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">May I have access to my student records?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq24" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Students may access their records securely through the Student Information System (<a target='_blank' href='https://www.uml.edu/enrollment/sis//'>SIS</a>). </p> <p> The Family Educational Rights and Privacy Act of 1974 (FERPA) grants any student currently in attendance, or any former student, the right of access to inspect or review his or her educational files, records or data. Students who wish to inspect their records must file a Right of Access Form with the office or department in which the desired record is kept. Right of Access Forms are available in the Office of Student Services or the <a target='_blank' href='https://www.uml.edu/catalog/graduate/policies/right-of-access-to-student-records.aspx'>Registrar's Office</a>. Within 10 days of receipt of the Right of Access Form, the office or department will notify the student as to the date, time and location that the desired record will be available for inspection. </p> </div> </div> </section> </div></li> <li><div class="panel-group"> <section class="panel panel-default nopadding" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="panel-heading"> <div class="panel-title strong"> <a data-bs-toggle="collapse" role="button" href="#faq25" class="ac-toggle collapsed" aria-expanded="false" > <span itemprop="name">How do I know if a course is graduate or undergraduate?</span> <span class="fa fa-plus"></span> <span class="fa fa-minus"></span> </a> </div> </div> <div id="faq25" class="panel-collapse collapse" aria-expanded="true" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="panel-body" itemprop="text"> <p> Undergraduate courses are numbered 1000 to 4999. For example, 'MATH.2830' is an undergraduate course. Graduate-level courses are 5000 to 8999. For example, 'EDUC.5210' is a graduate-level course. </p> </div> </div> </section> </div></li> </ul> </div> </div> </div> </div> <div class="col-lg-4"> <div class="display-box padding"> <h2 class="center">Questions? </h2> <h3 class="center">Contact Us</h3> <div class="center"> Phone: 800-480-3190<br/> Email: <a href="mailto:gps@uml.edu">gps@uml.edu</a> </div> </div> </div> </div> </div> </div> <footer class="section-padding"> <div class="container "> <div class="row" > <div class="col-md-2"> </div> <div class="col-md-10 txt-right sm-center "> <a href="https://www.facebook.com/umlgps"><i class="fab fa-facebook-f "></i><span class="sr-only">Facebook</span></a> <a href="https://twitter.com/umlgps"><img src="/images/icons/x-icon.png" alt="X" class="x-icon fab"/></a> <a href="https://www.youtube.com/c/UMassLowellOnline"><i class="fab fa-youtube "></i><span class="sr-only">YouTube</span></a> <a href="https://www.linkedin.com/company/umlgps/"><i class="fab fa-linkedin-in "></i><span class="sr-only">LinkedIn</span></a> <div class="d-block d-sm-none marginbottom"></div> </div> </div> <div class="row" > <div class="col-md-3"> <p > University of Massachusetts Lowell | Division of Graduate, Online & Professional Studies </p> <p> 839 Merrimack Street<br/> Lowell, MA 01854<br/> </p> <div class="footer-header">Contact Us</div> <p> Mon-Thur 8:30 a.m.-5:00 p.m. (EST)<br/> Fri 8:30 a.m.-5:00 p.m. (EST) </p> <p> Local Phone: 1-978-934-2474<br/> Toll Free:1-800-480-3190 </p> <ul class="list-unstyled"> <li><a href="/general/advising.cfm">Academic Advising</a></li> <li><a href="/general/maincontact.cfm">Contact Us</a></li> <li><a href="/rfi/">Request Information by Mail</a></li> </ul> </div> <div class="col-md-3"> <div class="footer-header">24x7 Online Course Support</div> <ul class="list-unstyled"> <li> 1-800-480-3190</li> <li><a href="mailto:onlinelearning@uml.edu?subject=Tech Support Request">Email Online Learning Office</a></li> <li><a href="https://lmshelp.uml.edu">Live Chat</a></li> </ul> <div class="footer-header">UMass Lowell Online</div> <ul class="list-unstyled"> <li><a href="/academic-programs/">Academic Programs</a></li> <li><a href="/apply/">Admissions</a></li> <li><a href="/catalog/search/">Courses</a></li> <li><a href="/paying-for-college/tuition-and-fees.cfm">Tuition</a></li> <li><a href="/financial-aid/">Financial Aid</a></li> </ul> </div> <div class="col-md-3"> <div class="footer-header">Internal Resources</div> <ul class="list-unstyled"> <li><a href="/marketing-requests/">Marketing Requests</a></li> <li><a href="https://faculty.gps.uml.edu/">Faculty Resources</a></li> </ul> <div class="footer-header">Resources</div> <ul class="list-unstyled"> <li><a href="https://www.uml.edu/IT/Contact.aspx">UML Help Desk</a></li> <li><a href="https://www.uml.edu/maps/">Maps & Directions</a></li> <li><a href="https://www.uml.edu/accessibility/">Accessibility</a></li> <li><a href="/general/inst_disclosure.cfm">Institutional Disclosure</a></li> <li><a href="/general/faqs.cfm">Frequently Asked Questions</a></li> </ul> </div> <div class="col-sm-3"> </div> </div> </div> </footer> <div class="center"> <div class="fixed-bottom sticky-bottom bottom-nav"> <div class="container"> <div class="center"> <div class="mobile-sticky-nav"><i class="far fa-question-circle"></i> <a href="/rfi/" >Get Info</a></div> <div class="mobile-sticky-nav"><i class="fas fa-search"></i> <a href="/catalog/search/">Courses</a></div> <div class="mobile-sticky-nav"><i class="fas fa-edit"></i> <a href="/apply/">Apply</a></div> <div id="xsmchat"></div> </div> </div> </div> </div> <div id="side-live-chat"></div> <script src="https://cdn.jsdelivr.net/npm/jquery@3.7.1/dist/jquery.slim.min.js" integrity="sha256-kmHvs0B+OpCW5GVHUNjv9rOmY0IvSIRcf7zGUDTDQM8=" crossorigin="anonymous"></script> <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz" crossorigin="anonymous"></script> <script src="/js/menu.js"></script> <script src="/js/global.js"></script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=70599&fmt=gif" /> </noscript> <script src="https://cc.cdn.civiccomputing.com/9/cookieControl-9.x.min.js" type="text/javascript"></script> <script src="/js/cookie-control.js" type="text/javascript"></script> </body> </html>

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