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Mission 1 - Informer, prot茅ger les droits | CNIL
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data-drupal-messages-fallback class="hidden"></div> <div class="ctn-gen"> <div class='ctn-gen-titre js-zoom-wrapper zoom-wrapper'><h1> <span>Mission 1 - Informer, prot茅ger les droits</span> </h1></div> <div class='ctn-gen-auteur'>20 f茅vrier 2024</div> <hr class="separator" /> <div class="page-introduction js-zoom-wrapper zoom-wrapper clearfix"><p>La CNIL r茅pond aux demandes des particuliers et des professionnels. Toute personne peut s鈥檃dresser 脿 la CNIL en cas de difficult茅 dans l鈥檈xercice de ses droits en lui adressant une plainte.</p> </div> <div class="page--tools generic-no-image"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-body js-zoom-wrapper zoom-wrapper'><div style="position: relative; padding-top: 56.25%;"><iframe allowfullscreen frameborder="0" height="100%" sandbox="allow-same-origin allow-scripts allow-popups" src="https://video.cnil.fr/videos/embed/0737f8e2-089e-4f08-ab4b-ed6c813c635b?title=0&peertubeLink=0" style="position: absolute; inset: 0px;" title="La CNIL, c'est quoi ?" width="100%"></iframe></div> <h2>Informer</h2> <p>La CNIL est investie d鈥檜ne mission g茅n茅rale d鈥檌nformation des personnes et r茅pond aux demandes des particuliers et des professionnels. Elle m猫ne des actions de communication grand public que ce soit 脿 travers la presse, son site web, sa pr茅sence sur les r茅seaux sociaux ou en mettant 脿 disposition des outils p茅dagogiques. Directement sollicit茅e par de nombreux organismes, soci茅t茅s ou institutions pour conduire des actions de formation et de sensibilisation au RGPD (r猫glement g茅n茅ral sur la protection des donn茅es), la CNIL participe aussi 脿 des colloques, des salons ou des conf茅rences pour informer et en m锚me temps s鈥檌nformer. Elle f茅d猫re <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1718a34a-da05-4f4e-aa24-2fb67ba3fa0f" href="/fr/les-membres-du-collectif-educnum" rel=" noopener" target="_blank" title=" Les membres du collectif Educnum - Nouvelle fen锚tre">un collectif de plus de 60 organismes</a> qui m猫nent des actions en faveur de l鈥櫭ヾucation au num茅rique.</p> <p class="rtecenter"><strong>Les chiffres en 2023</strong></p> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class='ctn-gen-push-3'> <div class='col-xs-12 col-md-4 col-sm-4 col-lg-4'> <div class='ctn-gen-push-3-texte'> <p class="rtecenter"><strong><span style="font-size:150%">47 111</span></strong></p> <p class="rtecenter"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f64fb389-a7b7-4cb0-b1af-e74e99a3b21a" href="/fr/contacter-la-cnil-standard-et-permanences-telephoniques-0" rel=" noopener" target="_blank" title="Contacter la CNIL : standard et permanences t茅l茅phoniques - Nouvelle fen锚tre">Appels </a>trait茅s</p> </div> </div> <div class='col-xs-12 col-md-4 col-sm-4 col-lg-4'> <div class='ctn-gen-push-3-texte'> <p class="rtecenter"><strong><span style="font-size:150%">15 388</span></strong></p> <p class="rtecenter">Demandes 茅crites trait茅es</p> </div> </div> <div class='col-xs-12 col-md-4 col-sm-4 col-lg-4'> <div class='ctn-gen-push-3-texte'> <p class="rtecenter"><strong><span style="font-size:150%">11,8 millions</span></strong></p> <p class="rtecenter">De visites sur les sites web (cnil.fr et <a href="https://linc.cnil.fr/" target="_blank" title="LINC - Nouvelle fen锚tre">linc.cnil.fr</a>)</p> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><hr> <h2>Prot茅ger</h2> <p>La CNIL veille 脿 ce que les citoyens acc猫dent efficacement aux donn茅es contenues dans les traitements les concernant. Toute personne peut s鈥檃dresser 脿 la CNIL en cas de difficult茅 dans l鈥檈xercice de ses droits en lui adressant une plainte.</p> <p>Ces plaintes concernent :</p> <ul> <li>la r茅putation en ligne (demandes de suppression de contenus sur Internet) ;</li> <li>le commerce (opposition 脿 recevoir des courriels publicitaires) ;</li> <li>les ressources humaines (<span class="glossary-tooltips" data-definition="vid茅osurveillance"><span class="glossary-tooltips-title">vid茅osurveillance</span></span>, <span class="glossary-tooltips" data-definition="g茅olocalisation"><span class="glossary-tooltips-title">g茅olocalisation</span></span> des v茅hicules) ;</li> <li>la banque et le cr茅dit (contestation de l鈥檌nscription dans l鈥檜n des fichiers de la banque de France).</li> </ul> <p>Lorsque plusieurs personnes souhaitent d茅poser une plainte envers un m锚me organisme, une action de groupe peut 锚tre exerc茅e par l鈥檌nterm茅diaire d鈥檜ne association. </p> <p class="rtecenter"><strong>Les chiffres en 2023</strong></p> </div> <div class='ctn-gen-push-2'> <div class='col-xs-12 col-md-6 col-sm-6 col-lg-6 js-zoom-wrapper zoom-wrapper'> <div class='ctn-gen-push-2-texte'> <p class="rtecenter"><strong><span style="font-size:150%">16 433</span></strong></p> <p class="rtecenter">Plaintes</p> <p class="rtecenter"> </p> </div> </div> <div class='col-xs-12 col-md-6 col-sm-6 col-lg-6 js-zoom-wrapper zoom-wrapper'> <div class='ctn-gen-push-2-texte'> <p class="rtecenter"><strong><span style="font-size:150%">20 810</span></strong></p> <p class="rtecenter">Demandes recevables d'exercice des droits indirect (EDI)</p> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><hr> <h4>Les agents de la CNIL t茅moignent</h4> <div style="display: flex; flex-direction: row-reverse; justify-content: flex-start; flex-flow: row-wrap;"> <div class="citation" style="flex: 3;"> <p>Apr猫s cinq ann茅es 脿 instruire des plaintes dans les secteurs 芦 commerce, internet, r茅seaux sociaux et t茅l茅coms 禄, j鈥檃i souhait茅 d茅couvrir d鈥檃utres sujets de plaintes et j鈥檃i rejoint mes coll猫gues du p么le 芦 travail, social, sant茅, 茅ducation et transports 禄.</p> <p>J鈥檡 applique les m锚mes principes du RGPD que dans mes pr茅c茅dentes missions mais les probl茅matiques rencontr茅es par les plaignants y sont tr猫s diff茅rentes : dossier m茅dical, recours 脿 l鈥橧A dans le cadre d鈥檜n recrutement...</p> <p>C鈥檈st tout l鈥檃ttrait de mes missions 脿 la CNIL. M锚me apr猫s plusieurs ann茅es 脿 y exercer, je d茅couvre chaque jour de nouveaux sujets gr芒ce 脿 un droit ancr茅 dans le quotidien des citoyens et en constante 茅volution. Avec l鈥櫭﹎ergence de nouvelles technologies engendrant n茅cessairement de nouveaux questionnements, il est certain que les probl茅matiques rencontr茅es dans les plaintes vont encore 茅voluer, rendant mes missions toujours plus passionnantes.</p> </div> <div style="flex: 1; margin-right: 5px;"> <p class="rteright"><img alt="Portrait Ad茅la茂de" src="/sites/cnil/files/2024-09/portrait_adelaide.png" style="max-height:100px; max-width:100px; margin:5px; float:left" title="Portrait Ad茅la茂de"></p> <p> </p> <p> </p> <p> </p> <p class="rteright text-align-left"><strong>Ad茅la茂de</strong><br> Juriste au service de l鈥檈xercice des droits et des plaintes</p> </div> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>En savoir plus</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="/les-droits-pour-maitriser-vos-donnees-personnelles" title="Les droits pour ma卯triser vos donn茅es personnelles" target="_blank"> Les droits pour ma卯triser vos donn茅es personnelles</a></li> <li class='ctn-gen-textes-references-lien'><a href="/en/best-wishes-2023" title="Comment agir ?" target="_blank" hreflang="en"> Comment agir ?</a></li> </ul> </div> </div> <div class='ctn-gen-documents'> <div class='docref text-hide'>Document reference</div> <div class='ctn-gen-documents-contenu'> <h2><span class='ctn-gen-documents-titre'>T茅l茅charger</span></h2> <div class='col-xs-12 col-md-6 col-lg-6 col-sm-6 row ctn-gen-documents-categorie ctn-gen-documents-left no-border'> <div class='ctn-gen-documents-documents'> <div class="document"> <span class='ref-dw'></span> <div class='div-link'> <a href="/sites/cnil/files/2024-04/cnil_cnil_en_bref_2024_version_web.pdf" title="T茅l茅charger" target="_blank"> <span class="div-link-inner"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16"><g id="Group_118" data-name="Group 118" transform="translate(-310 -3983)"><rect id="obj_222" data-name="obj 222" width="8" height="10" transform="translate(314 3983)" fill="#3879bf"/><path id="obj_1" data-name="obj 1" d="M8,0l8,8H0Z" transform="translate(326 3999) rotate(180)" fill="#3879bf"/></g></svg> </span> CNIL en bref 2024 </a> <div class='ctn-gen-documents-desc-fichier'>[ PDF-461.96 Ko ]</div> </div> </div> </div></div> </div> <div style='clear: both;'></div> </div> <div class="general-tags"><ul><li><a href="/fr/tag/Missions" hreflang="fr">#Missions</a></li><li><a href="/fr/tag/Droits" hreflang="fr">#Droits</a></li></ul></div> <div class="nav--hub-nav"><div><ul><li></li><li><a href="/fr/la-cnil/les-missions-de-la-cnil" class="summary" hreflang="fr">Sommaire</a></li><li><a href="/fr/missions/mission-2-accompagner-la-conformite-conseiller" class="next" hreflang="fr"><span>Suivant :</span> Mission 2 - Accompagner la conformit茅 / conseiller ></a></li></ul></div></div> </div> </div> </div> </div> </div> </div> <div class="interest"> <div class="container"> <div class="row"> <h4>Ceci peut 茅galement vous int茅resser ...</h4> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/la-cnil-montpellier-pour-sensibiliser-la-protection-des-donnees-personnelles" class="element"> <div class="interest-wrapper"> <div class="element-bg element-texte"> <div class="titre"> La CNIL 脿 Montpellier pour sensibiliser 脿 la protection des donn茅es personnelles </div> <div class="intro">Du 2 au 5 d茅cembre 2024, la CNIL sera pr茅sente 脿 Montpellier pour rencontrer des jeunes, des ...</div> <span class="date">26 novembre 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/%C3%89ducation%2Bnum%C3%A9rique">脡ducation num茅rique</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/jop-2024-les-questions-reponses-de-la-cnil" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2024-06/jop_2024.png?itok=CBouEmcT" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> JOP 2024 : les questions-r茅ponses de la CNIL sur votre vie priv茅e et vos libert茅s </div> <span class="date">25 juin 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/JO%2B2024">JO 2024</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/missions/mission-4-controler-et-sanctionner" class="element"> <div class="interest-wrapper"> <div class="element-bg element-texte"> <div class="titre"> Mission 4 - Contr么ler et sanctionner </div> <div class="intro">La CNIL peut contr么ler les organismes. En cas de manquements constat茅s, elle peut d茅cider de les ...</div> <span class="date">20 f茅vrier 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Missions">Missions</a></span> </div> </div> </div> </div> </section> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="cnildirect"><a href="/fr/cnil-direct" class="direct" title="CNIL Direct">Besoin d'aide</a></div> <div class="row"> <div class="col-sm-4 col-12"> <div class="site-branding"> <img src="/themes/custom/bootstrap_cnil/logo-footer.png" alt="" typeof="foaf:Image" class="img-responsive" /> <div class="baseline">Commission Nationale de l鈥橧nformatique et des Libert茅s</div> </div> </div> <div class="col-sm-8 col-12 pull-right" style="min-height: 68px"> <div class="menu-footer-sitemap"> <div class="row"> <div class="well col-sm-4 col-md-4 col-lg-4 menuControl"> <div class="item"> <span class='menu-footer-sitemap-title'>Mon quotidien</span> <ul> <li> <a href="/fr/mon-quotidien/ma-securite-numerique" data-drupal-link-system-path="node/163997">Ma s茅curit茅 num茅rique</a> </li> <li> <a href="/fr/mon-quotidien/sites-web-et-reseaux-sociaux" data-drupal-link-system-path="node/1026">Sites web et r茅seaux sociaux</a> </li> <li> <a href="/fr/utiliser-votre-smartphone-et-vos-applications" data-drupal-link-system-path="node/166150">Smartphones et applications</a> </li> <li> <a href="/fr/technologies/objets-connectes" data-drupal-link-system-path="node/1128">Objets connect茅s</a> </li> <li> <a href="/fr/thematiques/enfants-et-ados" data-drupal-link-system-path="node/858">Enfants et ados</a> </li> <li> <a href="/fr/sante-particulier" data-drupal-link-system-path="node/164015">Sant茅</a> </li> <li> <a href="/fr/mon-quotidien/social" data-drupal-link-system-path="node/166257">Social</a> </li> <li> <a href="/fr/logement-particulier" data-drupal-link-system-path="node/164012">Logement</a> </li> <li> <a href="/fr/travail-particuliers" data-drupal-link-system-path="node/164033">Travail</a> </li> <li> <a href="/fr/particulier-intelligence-artificielle-ia" data-drupal-link-system-path="node/165258">Intelligence artificielle (IA)</a> </li> <li> <a href="/fr/achats-et-publicite" data-drupal-link-system-path="node/164009">Achats et publicit茅</a> </li> <li> <a href="/fr/mon-quotidien/banque-et-credit" data-drupal-link-system-path="node/164042">Banque/Assurance</a> </li> <li> <a href="/fr/mon-quotidien/citoyennete" data-drupal-link-system-path="node/164039">Citoyennet茅</a> </li> <li> <a href="/fr/sport-amateur-hors-contrat/questions-reponses" data-drupal-link-system-path="node/9101">Sport</a> </li> <li> <a href="/fr/transports-et-mobilite-particulier" data-drupal-link-system-path="node/166046">Transports et mobilit茅</a> </li> <li> <a href="/fr/mon-quotidien/associations" data-drupal-link-system-path="node/164606">Vie associative</a> </li> </ul> <hr class='menu-footer-sitemap-hr'> </div> <div class="item"> <span 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menuControl"> <div class="item"> <span class='menu-footer-sitemap-title'>Exercer mes droits</span> <ul> <li> <a href="/fr/mes-demarches/les-droits-pour-maitriser-vos-donnees-personnelles" data-drupal-link-system-path="node/1191">Quels sont mes droits ?</a> </li> <li> <a href="/fr/agir/saisir-la-cnil" data-drupal-link-system-path="node/855">Saisir la CNIL</a> </li> <li> <a href="/fr/cnil-direct?visiteur=part" data-drupal-link-query="{"visiteur":"part"}" data-drupal-link-system-path="cnil-direct">Questions/r茅ponses</a> </li> </ul> </div> </div> <div class="well col-sm-4 col-md-4 col-lg-4 menuControl"> <div class="item"> <span class='menu-footer-sitemap-title'>脌 t茅l茅charger</span> <ul> <li> <a href="/fr/mediatheque?field_scald_collection_tid=674" data-drupal-link-query="{"field_scald_collection_tid":"674"}" data-drupal-link-system-path="mediatheque">Ressources p茅dagogiques</a> </li> <li> <a href="/fr/mediatheque?field_scald_collection_tid=210" 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