Contactez le service d'assistance

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Contactez le service d'assistance - Procore</title> <link media="screen" type="text/css" rel="stylesheet" href="https://a.mtstatic.com/@cache/layout/legacy.css?_=4697dd37726fed7979fe7b0f4ce2bd05_ZnItY2Euc3VwcG9ydC5wcm9jb3JlLmNvbQ==:site_13159" id="mt-screen-css" /> <link media="print" type="text/css" rel="stylesheet" href="https://a.mtstatic.com/@cache/layout/print.css?_=c5d69afcac31700ff9758fde125e8285:site_13159" id="mt-print-css" /> <script type="text/javascript" nonce="40bda54e6d4b2323b7cdf046936d9e635354f4814deb98c10d7b6c0be82cf524" src="https://a.mtstatic.com/deki/javascript/out/grape.min.js?_=aae9f894b8b9c897d72439fee4980c96b51ba5ff:site_13159"></script><script type="application/json" id="mt-global-settings" nonce="40bda54e6d4b2323b7cdf046936d9e635354f4814deb98c10d7b6c0be82cf524">{"apiToken":"xhr_2_1732496034_fda8679e29bee5bafa5cefecdc401f14d300e86bb314559b352a16ae2fd9ed67","pageId":1154,"pageViewId":"f2c65b14-8efc-45f8-8fae-f9bcebc246d0"}</script>  <script defer src="https://www.google.com/recaptcha/api.js?hl=fr-CA"></script>  <script defer>/*<![CDATA[*/ window.onscroll = function () { scrollFunction(); }; function scrollFunction() { if (!document.querySelector(".columbia-article-topic-category")) { const backToTopButton = document.querySelector("#back-to-top-button"); const pageText = document.querySelector(".mt-content-container"); if (pageText.getBoundingClientRect().top < -20) { backToTopButton.style.display = "block"; } else { backToTopButton.style.display = "none"; } } } function scrollToTop() { const pageText = document.querySelector(".mt-content-container"); pageText.scrollIntoView({ behavior: "smooth", block: "start", inline: "nearest", }); } /*]]>*/</script>  <script>/*<![CDATA[*/ function displaySection(id){ $(".content-section").hide(); $(id).show(); var $menuButton = $('#mobile-menu-toggle'); var $toc = $('.toc-sop'); var $content = $('.content-sop'); if ($(window).scrollTop() > $(".content-sop").offset().top) { $([document.documentElement, document.body]).animate({ scrollTop: $(id).offset().top - 84 }, 100); } $('.toc-sop a').removeClass('selected-chapter'); str1=".toc-sop a[onclick*=\\'\\"; str3="\\']"; fin_str=str1.concat(id,str3); $(fin_str).addClass('selected-chapter'); $menuButton.attr("aria-expanded","false"); $content.attr("data-mobile-visible","true"); $toc.attr("data-mobile-visible","false"); const newURL = new URL(window.location.href); newURL.hash = id; history.pushState({},'',newURL); return false; } function toggleToc(){ var $menuButton = $('#mobile-menu-toggle'); var $toc = $('.toc-sop'); var $content = $('.content-sop'); if ($menuButton.attr("aria-expanded") === "false") { $menuButton.attr("aria-expanded","true"); $content.attr("data-mobile-visible","false"); $toc.attr("data-mobile-visible","true"); } else { $menuButton.attr("aria-expanded","false"); $content.attr("data-mobile-visible","true"); $toc.attr("data-mobile-visible","false"); } } /*]]>*/</script>  <script>/*<![CDATA[*/ document.addEventListener("DOMContentLoaded", function (e) { if (document.querySelector("#mt-summary")) { var pageId = document.querySelector("#mt-summary").dataset.pageId; var text = document.createElement("p"); var box = document.querySelector(".mt-collapsible-section"); text.innerText = `Page ID: ${pageId}`; box.appendChild(text); var line = document.querySelector(".elm-meta-data.elm-meta-top"); if (document.querySelector("#mt-summary")) { line.style.display = "block"; box.appendChild(line); } } }); /*]]>*/</script>  <script>/*<![CDATA[*/ function hideDeprecatedVideos() { let thisurl = window.location.href; if (thisurl.includes('Media_Library') || thisurl.includes('/tc') || thisurl.includes('/tutorials')) { $('.deprecated-video').show(); }; } $(function () { if ($('.deprecated-video').length) { hideDeprecatedVideos(); } }) /*]]>*/</script>  <script>/*<![CDATA[*/ const language = 'fr-ca' //Change this two lines during localization const noAlphabetArray = ['zh-cn']; const compareFun = (a, b) => { return new Intl.Collator(language).compare(a.title, b.title); } let sortTerms = (elementType, section, skipFirst) => { let terms = [...section.querySelectorAll(elementType)] let firstElement = section.firstElementChild; let termHeaders = terms.map(e => e.innerText) let termObject = [] termHeaders.forEach((title, index) => { termObject.push({ title }); termObject[index].header = terms[index]; }); termObject.sort(compareFun); section.innerHTML = ''; if (skipFirst) { section.append(firstElement); } termObject.forEach((element) => { section.append(element.header); }); } const sortItems = (definitionSelector, sortItemSelector, skipFirst = false) => { let definitionsSections = [...document.querySelectorAll(definitionSelector)]; definitionsSections.forEach(section => sortTerms(sortItemSelector, section, skipFirst)); } /*]]>*/</script>  <script>/*<![CDATA[*/ function getSubdomain() { let host = window.location.host; let subdomain = host.split(".")[0]; return subdomain; } function getLocaleBySubdomain(subdomain) { if (subdomain == "de") { return "de-de"; } if (subdomain == "es") { return "es-419"; } if (subdomain == "fr") { return "fr-fr"; } if (subdomain == "support") { return "en-us"; } return subdomain; } function getAllLocales() { var listedLocales = $(".localization-group") .map(function () { return $(this).data("locale"); }) .get(); return listedLocales; } function hideOtherLocales() { const subdomain = getSubdomain(); const locale = getLocaleBySubdomain(subdomain); let styleElement = document.createElement("style"); styleElement.setAttribute("type", "text/css"); styleElement.innerText = `.localization-group:not([data-locale*='${locale}']) {\ndisplay: none;\n}\n`; styleElement.innerText += '.localization-group[data-locale="else"] {\ndisplay: unset;\n}'; styleElement.innerText += `.localization-group[data-locale*="${locale}"] ~ .localization-group[data-locale="else"] {\ndisplay: none;\n}`; document.head.appendChild(styleElement); } $(function () { hideOtherLocales(); }) /*]]>*/</script>  <script>/*<![CDATA[*/ $(window).on('load', function(e){ $('.collapsible').find('.trigger').on('click',function(){ $(this).closest('.collapsible').find('.col_content').slideToggle('350'); if ($(this).find('.arrowclass').hasClass('fa-chevron-circle-right')){ $(this).find('.arrowclass').removeClass('fas fa-chevron-circle-right'); $(this).find('.arrowclass').addClass('fas fa-chevron-circle-down'); } else if ($(this).find('.arrowclass').hasClass('fa-chevron-circle-down')){ $(this).find('.arrowclass').removeClass('fas fa-chevron-circle-down'); $(this).find('.arrowclass').addClass('fas fa-chevron-circle-right'); } else if ($(this).find('.arrowclass').hasClass('fa-chevron-right')){ $(this).find('.arrowclass').removeClass('fas fa-chevron-right'); $(this).find('.arrowclass').addClass('fas fa-chevron-down'); } else { $(this).find('.arrowclass').removeClass('fas fa-chevron-down'); $(this).find('.arrowclass').addClass('fas fa-chevron-right'); } }); }); function colex(el) { $(el).closest(".collapsible").find(".col_content").slideToggle("350"); if ($(el).find(".arrowclass").hasClass("fa-chevron-circle-right")) { $(el).find(".arrowclass").removeClass("fas fa-chevron-circle-right"); $(el).find(".arrowclass").addClass("fas fa-chevron-circle-down"); } else if ($(el).find(".arrowclass").hasClass("fa-chevron-circle-down")) { $(el).find(".arrowclass").removeClass("fas fa-chevron-circle-down"); $(el).find(".arrowclass").addClass("fas fa-chevron-circle-right"); } else if ($(el).find(".arrowclass").hasClass("fa-chevron-right")) { $(el).find(".arrowclass").removeClass("fas fa-chevron-right"); $(el).find(".arrowclass").addClass("fas fa-chevron-down"); } else { $(el).find(".arrowclass").removeClass("fas fa-chevron-down"); $(el).find(".arrowclass").addClass("fas fa-chevron-right"); } } /*]]>*/</script>   <script>/*<![CDATA[*/document.addEventListener("DOMContentLoaded", function() { var json = JSON.parse(document.getElementById('mt-global-settings').textContent) if (!json['userIsAnonymous']) { var dataLayer = window.dataLayer || {}; dataLayer.push({ 'event': 'setUserId', 'userId': json['userId'] }); window.Procore = window.Procore || {}; window.Procore.metrics = window.Procore.metrics || {}; window.Procore.metrics.user = window.Procore.metrics.user || {}; window.Procore.metrics.user.mtid = json['userId']; } }); /*]]>*/</script>   <script src="//assets.adobedtm.com/launch-EN162b61ce5645478888c92738b130b2f3.min.js" async="async"></script>   <script>/*<![CDATA[*/(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NWZQ5W6');/*]]>*/</script>   <link rel="stylesheet" type="text/css" href="https://cloud.typography.com/6912732/682666/css/fonts.css"> <link rel="stylesheet" type="text/css" href="https://mkt-cdn.procore.com/fonts/sctogrotesk/sctogrotesk.css"> <link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap" rel="stylesheet" as="style">   <link href="//cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css" rel="stylesheet"> <link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.8.2/css/all.css" integrity="sha384-oS3vJWv+0UjzBfQzYUhtDYW+Pj2yciDJxpsK1OYPAYjqT085Qq/1cq5FLXAZQ7Ay" crossorigin="anonymous">     <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="cbdfc14e-1f05-4d37-82a6-11d3228b4df5"></script> <script type="text/javascript">/*<![CDATA[*/ function OptanonWrapper() { } /*]]>*/</script>  <script type="text/javascript" nonce="40bda54e6d4b2323b7cdf046936d9e635354f4814deb98c10d7b6c0be82cf524">(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)})(window,document,'script','//www.google-analytics.com/analytics.js','ga');ga('create','UA-65721316-31','fr-ca.support.procore.com',{name:'mtTracker',allowLinker:true});ga('mtTracker.require','linker');ga('mtTracker.set', 'anonymizeIp', true);ga('mtTracker.send','pageview');document.addEventListener('mindtouch-web-widget:f1:loaded',function(e){var t=e.data||{},d=t.widget;d&&''!==t.embedId&&document.addEventListener('mindtouch-web-widget:f1:clicked',function(e){var t=(e.data||{}).href;if(t){var n=document.createElement('a');n.setAttribute('href',t),'expert-help.nice.com'===n.hostname&&(e.preventDefault(),ga('linker:decorate',n),d.open(n.href))}})});</script> </head> <body class="columbia-page-main columbia-breadcrumb-home-references-contact-support columbia-live no-touch columbia-lang-fr-fr columbia-skin-grape"> <div class="grape-messaging"> </div> <div class="grape-header-custom"> <div class="mt-custom-header-div"><div class="mt-custom-header-container"><div class="mt-custom-header-logo"><a target="_self" href="https://fr-ca.support.procore.com/" rel="internal"><img src="https://fr-ca.support.procore.com/@api/deki/site/logo.png?default=https://a.mtstatic.com/skins/common/logo/logo.png%3F_%3Daae9f894b8b9c897d72439fee4980c96b51ba5ff:site_13159" /><span id="support-logo">Support</span></a></div><ul class="mt-custom-header-right"><li class="mt-custom-header-marketing"><a target="_blank" href="https://www.procore.com/fr-ca?journey=supporttoprocore" rel="external noopener nofollow" class="link-https">procore.com</a></li><li class="dropdown dropdown-hover"><a href="#" class="dropdown-toggle mt-icon-earth mt-icon-arrow-down7" role="button"> Canada (Français)</a><ul class="dropdown-menu" id="lang-dd" style="display: none;"><li><a target="_self" href="https://es.support.procore.com/" rel="external nofollow" class="link-https">América Latina (Español)</a></li><li><a target="_self" href="https://en-au.support.procore.com/" rel="external nofollow" class="link-https">Australia (English)</a></li><li><a target="_self" href="https://pt-br.support.procore.com/" rel="external nofollow" class="link-https">Brasil (Português)</a></li><li><a target="_self" href="https://en-ca.support.procore.com/" rel="external nofollow" class="link-https">Canada (English)</a></li><li><a target="_self" class="internal" href="https://fr-ca.support.procore.com/" rel="internal">Canada (Français)</a></li><li><a target="_self" href="https://de.support.procore.com/" rel="external nofollow" class="link-https">Deutschland (Deutsch)</a></li><li><a target="_self" href="https://es-es.support.procore.com/" rel="external nofollow" class="link-https">España (Español)</a></li><li><a target="_self" href="https://fr.support.procore.com/" rel="external nofollow" class="link-https">France (Français)</a></li><li><a target="_self" href="https://en-gb.support.procore.com/" rel="external nofollow" class="link-https">United Kingdom (English)</a></li><li><a target="_self" href="https://support.procore.com/" rel="external nofollow" class="link-https">United States (English)</a></li><li><a target="_self" href="https://zh-sg.support.procore.com/" rel="external nofollow" class="link-https">新加坡（简体中文）</a></li></ul></li><li class="mt-custom-header-listitem"><a target="_blank" href="https://fr-ca.support.procore.com/references/contact-support" rel="internal">Contacter</a></li><li class="mt-custom-header-listitem-login"><a target="_blank" href="https://login.procore.com/?locale=fr-CA&journey=supporttologin" rel="external noopener nofollow" class="link-https">Connexion à l'application Procore</a></li></ul></div></div><div class="mt-prepend-home mt-custom-home elm-nav" id="header-search"><div class="elm-nav-container"><script type="application/json" id="mt-localizations-help-widget">/*<![CDATA[*/{"Help.Widget.button.text":"Rechercher","Help.Widget.label.text":"Requ\u00eate","Help.Widget.placeholder.text":"Comment pouvons-nous vous aider?"}/*]]>*/</script><div class="mt-inputredirect" data-query-key="q" data-path=""></div></div></div> <script type="text/javascript">/*<![CDATA[*/ $(document).ready(function(){ $('.mt-custom-header-right .dropdown').hover(function(){ $(this).children('.dropdown-menu').toggle(); }) });/*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ /* Adds Training Center Help action to Pro Member Nav. Dean Jan 11, 2018 */ $(document).ready(function(){ $('.elm-header-user-nav.elm-nav .elm-nav-container>ol').prepend('<li><a class="mt-icon-editor-training-link" style="display:inline" target="_blank" href="https://support.procore.com/tc/Training_Center_Help">Training Center Help</a></li>'); });/*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ document.documentElement.setAttribute('lang', 'fr_CA');/*]]>*/</script> </div> <div class="grape-header grape-wrapper"> <div class="grape-header-container grape-wrapper-container"> <div class="grape-site-logo"> <a class="logo-anonymous" href="/" title="Procore"> <img class="mt-cdn" src="https://a.mtstatic.com/@public/production/site_13159/1681518112-logo.png" alt="Procore" title="Procore"> </a> </div> <div class="grape-site-navigation"> <ul class="mt-site-nav"> <li class="mt-login-sign-in"> <a class="mt-icon-quick-sign-in" href="https://fr-ca.support.procore.com/Special:AuthenticationProviders?returntotitle=references%2Fcontact-support" title="Se connecter"> Se connecter </a> </li> <li class="mt-login-forgot-password"> <a class="mt-icon-login-forgot-password" href="https://fr-ca.support.procore.com/Special:UserPassword" title="R茅cup茅rer mot de passe perdu"> Mot de passe oubli茅 </a> </li> </ul> </div> <div class="grape-site-search"> <div class="mt-quick-search-container"> <form action="/Special:Search"> <input name="path" id="mt-search-path" type="hidden" value="" /> <label class="mt-label" for="mt-site-search-input"> Rechercher </label> <input class="mt-text mt-search search-field" name="q" id="mt-site-search-input" placeholder="Comment pouvons-nous vous aider ?" type="search" /> <button class="mt-button ui-button-icon mt-icon-site-search-button search-button" type="submit"> Rechercher </button> </form> </div> </div> </div> <div class="grape-site-nav grape-wrapper-container"> <ul class="mt-breadcrumbs"> <li> <a href="https://fr-ca.support.procore.com/"> <span class="mt-icon-article-category mt-icon-article-home"></span> Centre de support </a> </li> <li> <a href="https://fr-ca.support.procore.com/references"> <span class="mt-icon-article-guide"></span> R茅f茅rences </a> </li> </ul> </div> </div> <div class="grape-content grape-wrapper"> <div class="grape-content-container grape-wrapper-container"> <div id="flash-messages"><div class="dekiFlash"></div></div> <h1 id="title" class="no-edit" style="visibility: visible;"> Contactez le service d'assistance </h1> <div class="mt-last-updated"> <strong>Last updated:</strong> <span class="modified mt-last-updated-timestamp" data-timestamp="2024-10-14T18:15:34Z"></span> </div> <div class="mt-content-header"></div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table des mati猫res" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table des mati猫res</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#R.C3.A9sultats_de_recherche_selon_votre_objet" rel="internal">Résultats de recherche selon votre objet</a></li><li><a href="#Liens_utiles" rel="internal">Liens utiles</a><ol><li><a href="#Soutien_.C3.A0_la_client.C3.A8le" rel="internal">  Soutien à la clientèle</a></li></ol></li><li><a href="#Liens_utiles_2" rel="internal">Liens utiles</a><ol><li><a href="#Soutien_.C3.A0_la_client.C3.A8le_2" rel="internal">  Soutien à la clientèle</a></li></ol></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div id="recaptcha-container"> <div class="g-recaptcha" data-sitekey="6LehdeUpAAAAACIQFGEcEJpPYS9-Oh4IuXaP5BA6"> </div> <br /> <input name="submit" style="background-color:#ff5200; color: #ffffff; border: 0px; padding: .4em; margin: 5px;" type="submit" value="Soumettre"></input></div> <p>Pour soumettre un ticket à l'équipe de support client de Procore, veuillez remplir le formulaire suivant. Merci!</p> <div class="mt-contentreuse-widget" data-page="Media_Library/Generic_Media/Site_Banner_Source" data-section="" data-show="false"> <div class="mt-include" id="s19273"> </div> </div> <table style="width: 1200px; table-layout: fixed;"> <tbody> <tr> <td style="width:430px;"> <script type="text/javascript">/*<![CDATA[*/ // FORM FIELD VALIDATION function validateForm() { console.log("VALIDATING FORM"); var x = document.forms["salesforce-form"]["subject"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le sujet est requis"); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBm"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le pr茅nom est requis"); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBr"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le nom est requis"); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBw"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le nom de l'entreprise est requis"); return false; } var x = document.forms["salesforce-form"]["email"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le courriel est requis"); return false; } var x = document.forms["salesforce-form"]["description"].value; if ((x == "") || (x == (" ")>=1)) { alert("La description est requise"); return false; } } function chooseCaseType(e) { console.log("chose case type") console.log(event.target.value) switch(event.target.value) { case "general": $('.erp-selector').css("display", "none"); //$('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", true ); break; case "erp": $('.erp-selector').css("display", "block"); // $('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", false ); break; case "pfcp": // $('.pfcp-input').css("display", "block"); $('.pfcp-input').attr('name', '00N2T000004pM6H'); $('.erp-selector').css("display", "none"); $('.erp-selector > select').prop( "disabled", true ); break; default: console.log('no case type selected'); } } // Code added for MindTouch EAP and Self-Service analytics. document.addEventListener('mindtouch-web:analytics:form-activity-logger-ready', function(ev) { var logger = ev.data.logger; // hook an example support ticket case form submit button and track support ticket submission var button = document.querySelector('input[name="submit"]'); button.addEventListener('click', function() { logger.submit(); }); }); document.addEventListener('mindtouch-web:loaded', function(ev) { var analytics = ev.data.analytics; analytics.initFormActivityLogger('case'); }); window.addEventListener('load', function() { const recaptcha = document.querySelector("#recaptcha-container"); const fieldset = document.querySelector(".ui-dform-fieldset2"); fieldset.appendChild(recaptcha); setInterval(timestamp, 500); }); function timestamp() { var response = document.getElementById("g-recaptcha-response") ? document.getElementById("g-recaptcha-response") : null; if (response == null || response.value.trim() == "") { var elems = JSON.parse( document.getElementsByName("captcha_settings")[0].value ); elems["ts"] = JSON.stringify(new Date().getTime()); document.getElementsByName("captcha_settings")[0].value = JSON.stringify(elems); } }/*]]>*/</script> <div class="left"><div class="mt-support-email"><form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgId=00D300000000QCK" method="POST" class="mt-support-form ui-dform-form general-support-form" id="ticket_form" name="salesforce-form" onsubmit="return validateForm()"><input type="hidden" name="captcha_settings" value="{"keyname":"APIKey","fallback":"true","orgId":"00D300000000QCK","ts":""}"></input><input name="orgid" type="hidden" value="00D300000000QCK"></input><input name="00N34000005ghGt" type="hidden" value="French"></input><input name="retURL" type="hidden" value="https://fr-ca.support.procore.com/references/contact-support/support-ticket-confirmation"></input><fieldset class="ui-dform-fieldset2" style="max-width:375px; box-shadow: 5px 5px 5px #DDDDDD; background-color:#FFFFFF;"><fieldset><legend>Comment pouvons-nous vous aider aujourd'hui?</legend><script></script></fieldset><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="subject">Objet *</label></div><input class="mt-email-field required field full" type="text" id="subject" name="subject" maxlength="300" value=""></input></div><span id="R.C3.A9sultats_de_recherche_selon_votre_objet"></span><h5>Résultats de recherche selon votre objet</h5><ul id="submit-issue-search-results" style="padding-left: 5px; list-style:none;"><script async="async" src="https://fr-ca.support.procore.com/@embed/3874b1d506a367773ca41adee850f5207dc4d22532de72d088913a50814ea337.js"></script><script type="mindtouch/embed" id="mindtouch-embed-3874b1d506a367773ca41adee850f5207dc4d22532de72d088913a50814ea337"></script></ul><div class="mt-field"><label class="ui-dform-label" for="firstName">Prénom *</label><input class="mt-email-field field" type="text" id="00N34000005gaBm" name="First Name" maxlength="80"></input></div><div class="mt-field"><label class="ui-dform-label" for="lastName">Nom *</label><input class="mt-email-field field" type="text" id="00N34000005gaBr" name="Last Name" maxlength="80"></input></div><div class="mt-field"><div style="display:inline;"><label class="ui-dform-label" for="companyName">Le nom de votre entreprise *</label></div><input class="mt-email-field field" type="text" id="00N34000005gaBw" name="Company" maxlength="80"></input></div><div class="mt-field clear"><label class="ui-dform-label" for="email">Courriel *</label><input class="mt-email-field required field" type="email" id="email" name="email" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="description">Description *</label></div><i>Veuillez décrire votre problème.</i><textarea class="mt-email-field field" placeholder="" id="description" name="description"></textarea></div><div class="mt-field clear"><input class="mt-account-field required field" type="hidden" id="account" name="Account" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="projectURL">URL Procore liée</label></div><i>Veuillez copier et coller ce lien de la page Procore sur laquelle vous rencontrez des problèmes.</i><input class="mt-email-field required field" type="text" placeholder="" id="00N34000005Xbg2" name="00N34000005Xbg2" maxlength="255"></input></div><input type="hidden" class="mt-email-field field" name="_search" value=""></input><input type="hidden" class="mt-email-field field" name="_path" value="/"></input><input type="hidden" id="priority" name="priority" value="Low"></input><input type="hidden" name="00N8V00000OwzVV" title="Secondary Routing Priority" value="Standard"></input><input id="external" name="external" type="hidden" value="1"></input></fieldset></form></div></div> </td> <td style="width:770px;"> <div class="desktop-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id="Liens_utiles"></span><h4 class="editable">Liens utiles</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Liens utiles - Autre" data-show="false"> <div class="mt-include" id="s7307"> <ul> <li><a title="Commencer à utiliser Procore" href="https://fr-ca.support.procore.com/getting-started-with-procore" rel="internal">Commencer à utiliser Procore</a></li> <li><a title="FAQ" href="https://fr-ca.support.procore.com/faq" rel="internal">Foire aux questions</a></li> <li><a title="Pourquoi ne puis-je pas me connecter à Procore?" href="https://fr-ca.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">Pourquoi ne puis-je pas me connecter à Procore?</a></li> <li><a title="Matrice des permissions d’utilisateur - Web" href="https://fr-ca.support.procore.com/references/user-permissions-matrix-web" rel="internal">Matrice des permissions d’utilisateur - Web</a></li> <li><a title="Matrice des permissions d'utilisateur - Mobile" href="https://fr-ca.support.procore.com/references/user-permission-matrix-mobile" rel="internal">Matrice des permissions d'utilisateur - Mobile</a></li> <li><a title="Glossaire des termes" href="https://fr-ca.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">Glossaire des termes</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Soutien à la clientèle (fr-CA)" data-show="false"> <div class="mt-include" id="s7307"> <div class="collapsible"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section"><span id="Soutien_.C3.A0_la_client.C3.A8le"></span><h5 id="Soutien_.C3.A0_la_client.C3.A8le-7307"><span class="mt-icons-display mt-icon-bubble">  Soutien à la clientèle</span></h5> <p>Si vous avez besoin d'un dépannage ou d'une aide technique supplémentaire, notre équipe dévouée d'assistance client est fière de fournir une assistance de classe mondiale. Utilisez notre formulaire Web sur cette page pour soumettre votre question à l'équipe ou utilisez notre option de clavardage en direct <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text> (disponible en anglais et en espagnol) pour obtenir une aide urgente.<text class="trigger"> <strong>Cliquez <span style="color:#ff5200;">ici</span> pour afficher d'autres options et la disponibilité de l'équipe de support <i class="arrowclass fas fa-chevron-circle-right" style="color:#ff5200;"> </i></strong></text></p> <div class="col_content"> <table class="vertical-lines mt-responsive-table"> <tbody> <tr> <td class="mt-noheading">Lundi - Vendredi<br /> 2 h 00 - 17 h 00 (CST)</td> <td class="mt-noheading"> <p><a title="fr-support@procore.com" href="mailto:fr-support@procore.com" target="_blank" rel="external noopener nofollow" class="link-mailto"><span class="mt-icons-display mt-icon-mail5"> </span>Envoyez-nous un courriel</a></p> </td> </tr> </tbody> </table> </div> </div></div> <p>Pour d'autres options de support en anglais, cliquez sur <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text>.</p> </div> </div> </div></div> </td> </tr> </tbody> </table> <p> </p> <div class="mobile-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id="Liens_utiles_2"></span><h4 class="editable">Liens utiles</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Liens utiles - Autre" data-show="false"> <div class="mt-include" id="s7307"> <ul> <li><a title="Commencer à utiliser Procore" href="https://fr-ca.support.procore.com/getting-started-with-procore" rel="internal">Commencer à utiliser Procore</a></li> <li><a title="FAQ" href="https://fr-ca.support.procore.com/faq" rel="internal">Foire aux questions</a></li> <li><a title="Pourquoi ne puis-je pas me connecter à Procore?" href="https://fr-ca.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">Pourquoi ne puis-je pas me connecter à Procore?</a></li> <li><a title="Matrice des permissions d’utilisateur - Web" href="https://fr-ca.support.procore.com/references/user-permissions-matrix-web" rel="internal">Matrice des permissions d’utilisateur - Web</a></li> <li><a title="Matrice des permissions d'utilisateur - Mobile" href="https://fr-ca.support.procore.com/references/user-permission-matrix-mobile" rel="internal">Matrice des permissions d'utilisateur - Mobile</a></li> <li><a title="Glossaire des termes" href="https://fr-ca.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">Glossaire des termes</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Soutien à la clientèle (fr-CA)" data-show="false"> <div class="mt-include" id="s7307"> <div class="collapsible"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section"><span id="Soutien_.C3.A0_la_client.C3.A8le_2"></span><h5 id="Soutien_.C3.A0_la_client.C3.A8le-7307"><span class="mt-icons-display mt-icon-bubble">  Soutien à la clientèle</span></h5> <p>Si vous avez besoin d'un dépannage ou d'une aide technique supplémentaire, notre équipe dévouée d'assistance client est fière de fournir une assistance de classe mondiale. Utilisez notre formulaire Web sur cette page pour soumettre votre question à l'équipe ou utilisez notre option de clavardage en direct <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text> (disponible en anglais et en espagnol) pour obtenir une aide urgente.<text class="trigger"> <strong>Cliquez <span style="color:#ff5200;">ici</span> pour afficher d'autres options et la disponibilité de l'équipe de support <i class="arrowclass fas fa-chevron-circle-right" style="color:#ff5200;"> </i></strong></text></p> <div class="col_content"> <table class="vertical-lines mt-responsive-table"> <tbody> <tr> <td class="mt-noheading">Lundi - Vendredi<br /> 2 h 00 - 17 h 00 (CST)</td> <td class="mt-noheading"> <p><a title="fr-support@procore.com" href="mailto:fr-support@procore.com" target="_blank" rel="external noopener nofollow" class="link-mailto"><span class="mt-icons-display mt-icon-mail5"> </span>Envoyez-nous un courriel</a></p> </td> </tr> </tbody> </table> </div> </div></div> <p>Pour d'autres options de support en anglais, cliquez sur <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text>.</p> </div> </div> </div></div> <style>/*<![CDATA[*/body #deki-page-title::before {content: url("/@api/deki/pages/:ccaec8e887044385a1dfc2a3a0f71434/files/=tool-icon_procore-logo.png");}/*]]>*/</style> </div> </div> </div> <div class="mt-content-footer"></div> <ol class="grape-meta-data grape-meta-article-navigation"> <li class="grape-back-to-top"><a class="mt-icon-back-to-top" href="#title" id="mt-back-to-top" title="Revenir en haut de cet article">Retour haut de page</a></li> <li class="grape-article-pagination"><ul class="mt-article-pagination"> <li class="mt-pagination-previous"> <a class="mt-icon-previous-article" href="https://fr-ca.support.procore.com/references/construction-management/glossary-of-terms" title="Glossaire des termes"><span>Glossaire des termes</span></a> </li> <li class="mt-pagination-next"> <a class="mt-icon-next-article" href="https://fr-ca.support.procore.com/references/information-security-and-privacy" title="S茅curit茅 des informations et confidentialit茅"><span>S茅curit茅 des informations et confidentialit茅</span></a> </li> </ul> </li> </ol> </div> </div> <div class="grape-footer grape-wrapper"> <div class="grape-wrapper-container"> <ol> <li class="grape-footer-copyright">© Droit d'auteur 2024 Procore</li> <li class="grape-footer-powered-by"><a href="https://mindtouch.com/demo" class="mt-poweredby product " title="MindTouch" target="_blank"> Fournie par CXone Expert <span class="mt-registered">®</span> </a></li> </ol> </div> </div> <div class="grape-footer-custom"> <div class="mt-custom-footer-container"><div class="mt-custom-footer-left"><ul class="mt-custom-footer-links"><li class="mt-custom-footer-link"><a target="_blank" href="https://www.linkedin.com/company/procore-technologies" rel="external noopener nofollow" class="mt-icon-linkedin2 link-https"></a></li><li class="mt-custom-footer-link"><a target="_blank" href="https://www.facebook.com/procore.tech" rel="external noopener nofollow" class="mt-icon-facebook5 link-https"></a></li><li class="mt-custom-footer-link"><a target="_blank" href="https://www.twitter.com/procoretech" rel="external noopener nofollow" class="mt-icon-twitter4 link-https"></a></li><li class="mt-custom-footer-link"><a target="_blank" href="https://www.instagram.com/procoretech" rel="external noopener nofollow" class="mt-icon-instagram3 link-https"></a></li><li class="mt-custom-footer-link"><a target="_blank" href="https://www.youtube.com/user/ProcoreVideo" rel="external noopener nofollow" class="mt-icon-youtube link-https"></a></li></ul></div><div class="mt-custom-footer-right"><div class="mt-custom-footer-copyright"><span>© 2024 Procore Technologies, Inc.</span></div><ul class="mt-custom-footer-links"><li class="mt-custom-footer-link"><a href="https://www.procore.com/fr/legal/privacy" target="_blank" rel="external noopener nofollow" class="link-https">Politique de confidentialité</a></li><li class="mt-custom-footer-link"><a href="https://www.procore.com/fr/legal/terms-of-service" target="_blank" rel="external noopener nofollow" class="link-https">Conditions d’utilisation</a></li><li class="mt-custom-footer-link"><a href="https://www.procore.com/fr-ca" target="_blank" rel="external noopener nofollow" class="link-https">procore.com</a></li><li class="mt-custom-footer-link" id="last-item"><a href="https://app.procore.com/mindtouch/auth" target="_blank" rel="external noopener nofollow" class="link-https">Connexion</a></li></ul></div></div> <script type="text/javascript">/*<![CDATA[*/  $("a.mt-icon-new-page").click(function () { setTimeout( function () { $("label[for='mt-new-templates-create-live']").click(); }, 6000); });/*]]>*/</script> </div> <script type="text/javascript" data-mindtouch-module="true" src="https://a.mtstatic.com/deki/javascript/out/standalone/ui.widget.helpWidget.js?_=aae9f894b8b9c897d72439fee4980c96b51ba5ff:site_13159"></script> <div><button id="back-to-top-button" onclick="scrollToTop()"><i class="fa fa-angle-up">&zwnj;&zwj;</i></button></div>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NWZQ5W6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  </body> </html>

CINXE.COM

Contactez le service d'assistance - Procore