Governance & Ethics

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class="Container"><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/why-basware/true-automation/" title="True Automation">True Automation</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/ap-automation" title="#1 in AP Automation">#1 in AP Automation</a> </li> <li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/" title="Advanced Cloud Technology">Advanced Cloud Technology</a> </li> <li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/ai-and-machine-learning/" title="AI and Machine Learning">AI and Machine Learning</a> </li> <li> <a href="https://www.basware.com/en/ai-hub" title="AI Resources">AI Resources</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/why-basware/complete-coverage/" title="Complete Coverage">Complete Coverage</a> </h4> <ul> <li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/erp-integrations/" title="ERP Integrations">ERP Integrations</a> </li> <li> <a href="https://www.basware.com/en/about-basware/partners/" title="Basware Partners">Basware Partners</a> </li> <li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/" title="Invoicing and Tax Compliance">Invoicing and Tax Compliance</a> </li> <li> <a href="https://www.basware.com/en/compliance-map" title="Global E-Invoicing Compliance Map">Global E-Invoicing Compliance Map</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/why-basware/deeper-expertise/" title="Deeper Expertise">Deeper Expertise</a> </h4> <ul> <li> <a href="https://www.basware.com/en/why-basware/trust/" title="Trust and Security">Trust and Security</a> </li> <li> <a href="https://releases.basware.com/home" title="Product Innovation">Product Innovation</a> </li> <li> <a href="https://www.basware.com/en/basware-services-overview/basware-services#Accelerate" title="Customer Success Services">Customer Success Services</a> </li> <li> <a href="https://www.basware.com/en/why-basware/customers/" title="Customer Success Stories">Customer Success Stories</a> </li></ul></div></div> <div class="ribbon-cta"> <img src="https://www.basware.com/hubfs/basware-com-master/Assets/basware-com/icons/basware-icon-contact-us.svg" width="40"> <p><a href="https://hubs.ly/Q01-WGWm0">Ready to start a conversation? <strong>Get in touch with our solution experts</strong></a></p> </div> </div></li><li> <a href="https://www.basware.com/en/about-basware/partners/" title="Partners">Partners</a><div class="c-mega-menu c-mega-menu__5c"> <div class="Container"><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner" title="Find a Partner">Find a Partner</a> </h4> <ul> <li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=system%20integrator,%20consultancy%20and%20advisory" title="Consultancy Partners ">Consultancy Partners </a> </li> <li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=value-added%20resellers" title="Added Reseller Partners ">Added Reseller Partners </a> </li> <li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=technology" title="Technology Partners">Technology Partners</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/about-basware/partners/already-a-partner/" title="Already a Partner?">Already a Partner?</a> </h4> <ul> <li> <a href="https://www.basware.com/en/about-basware/partners/already-a-partner/" title="Partner Resources">Partner Resources</a> </li> <li> <a href="https://info.basware.com/basware-partner-newsletter" title="Partner Newsletter">Partner Newsletter</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://info.basware.com/en/contact-basware-partner-team" title="Become a Partner">Become a Partner</a> </h4> <ul> <li> <a 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posts">Compliance posts</a> </li> <li> <a href="https://blog.basware.com/en/tag/e-invoicing" title="E-invoicing posts">E-invoicing posts</a> </li></ul></div></div> <div class="ribbon-cta"> <img src="https://www.basware.com/hubfs/basware-com-master/Assets/basware-com/icons/basware-icon-contact-us.svg" width="40"> <p><a href="https://hubs.ly/Q01-WHbs0">Say hello to fully automated processes with Basware Touchless Invoicing. <strong>Learn more</strong></a></p> </div> </div></li><li> <a href="https://www.basware.com/en/about-basware" title="Company">Company</a><div class="c-mega-menu c-mega-menu__5c"> <div class="Container"><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/about-basware" title="About Basware">About Basware</a> </h4> <ul> <li> <a href="https://www.basware.com/en/about-basware/leadership-team/" title="Leadership">Leadership</a> </li> <li> <a href="https://www.basware.com/en/about-basware/investors" title="Investors">Investors</a> </li> <li> <a 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href="https://www.basware.com/en/footer/statements-and-policies" title="Statements & Policies">Statements & Policies</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://careers.basware.com/" title="Careers">Careers</a> </h4> <ul> <li> <a href="https://careers.basware.com/" title="Open Positions">Open Positions</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://news.basware.com/en" title="Newsroom">Newsroom</a> </h4> <ul> <li> <a href="https://news.basware.com/en" title="Press Releases">Press Releases</a> </li> <li> <a href="https://releases.basware.com/home" title="Latest Product Releases">Latest Product Releases</a> </li> <li> <a href="https://blog.basware.com/en" title="Blog">Blog</a> </li></ul></div></div> <div class="ribbon-cta"> <img src="https://www.basware.com/hubfs/basware-com-master/Assets/basware-com/icons/basware-icon-contact-us.svg" width="40"> <p><a href="https://www.basware.com/en/resources/basware-sustainability-report">Explore how Basware is bringing ESG principles to life. <strong>Download our Sustainability Report -></strong></a></p> </div> </div></li></ul> </nav><a href="#mobile-menu" class="c-menu-btn slide-menu-control moon-hamburger" data-target="demo-2" data-action="toggle"></a> <div class="c-search-btn"> <span class="moon-search"></span> </div> </div> </div> </div> <div class="c-search-drop hidden"> <div class="Container relative" id="sitesearch"> <div class="c-search--close"> <span class="moon-x"></span> </div> <form action="/hs-search-results" class="flex"> <input type="text" class="search-box" name="term" autocomplete="off" aria-label="Find..." placeholder="Find..."> <input type="hidden" name="type" value="SITE_PAGE"> <input type="hidden" name="type" value="LANDING_PAGE"> <input type="hidden" name="type" value="BLOG_POST"> <input type="hidden" name="type" value="LISTING_PAGE"> <input type="hidden" name="language" value="en"> <button aria-label="Search" class="c-search-btn"> <img src="https://files.bufab.com/hubfs/Assets/bufab-com/icons/icon-search-white.svg" alt="Search" width="24" height="24"> </button> </form> </div> </div> </header> </div></div></div> <main class="body-container-wrapper page-163859737964"> <div class="MainContent"> <span id="hs_cos_wrapper_my_flexible_column" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_144966223441" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="Hero" class="Block Block--hero relative animate-in bg-theme theme-darkBlue inverted-style align-left has-image" style="--bg-image-url: url(https://www.basware.com/hs-fs/hubfs/Banners/About%20basware%20banners/basware-governance-banner-governance.jpg?width=1600&name=basware-governance-banner-governance.jpg); --bg-image-size: cover; --bg-image-h-align: center; --bg-image-v-align: center; --tablet-bg-image-url: inherit; --mobile-bg-image-url: cover; overflow: hidden"> <div class="Block-mask relative z-1"> <div class="Container"> <div class="HeroContent py-s lg:pb-lg lg:pt-xl "> <div class="HeroContent-text"> <div class="Block-content"> <header class="Block-heading "><h1>Governance & Ethics</h1></header><div class="Block-preamble t-preamble"><p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Basware is committed to ethical and compliant operations to reduce company risks and </span><span>maintain</span><span> our reputation</span><span>.</span></span></p></div></div> </div> <div class="HeroContent-media mb-xs mt-0 lg:mt-md lg:mb-0"> <div class="Block-image "><div></div> </div> </div> </div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1699626141533" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center theme-white textAlign-left"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>What is Governance at Basware?</h2> <p>Our approach to Governance and Ethics is centered on ensuring our business operations have a positive social impact, including championing labor rights for our employees, reducing our environmental impact, combatting corruption, and protecting our customers’ information and data privacy.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1699626193304" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-snav stickit bg-theme theme-darkBlue"> <div class="toggle-button"></div> <div class="Container"> <ul> <li> <a href="#policies-and-training" target="_self">Policies & Training</a> </li> <li> <a href="#security-and-data" target="_self">Security & Data</a> </li> <li> <a href="#whistleblowing" target="_self">Whistleblowing</a> </li> <li> <a href="#quality" target="_self">Quality</a> </li> </ul> </div> </div></div> <div id="hs_cos_wrapper_widget_1712652110132" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center bottom-noSpacing theme-white textAlign-left" id="policies-and-training"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="mx-auto"><header class="Block-heading text-left mb-xs"><h2>Our Guiding Policies</h2></header></div><div class="Block-body FlowingText"><p>We have established a comprehensive set of policies to inform decisions and guide our actions towards more sustainable and ethical business operations. Basware is continuously developing these policies and adds additional policies if needed based on statutory, business, and community requirements.</p> <h4><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Basware’s</span><span> key policies:</span></span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></h4> <p><span data-ccp-props="{"201341983":0,"335559740":279}"><img src="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=900&height=225&name=basware-key-policies-connected-to-sustainability-ethics.png" width="900" height="225" loading="lazy" alt="basware-key-policies-connected-to-sustainability-ethics" style="height: auto; max-width: 100%; width: 900px;" srcset="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=450&height=113&name=basware-key-policies-connected-to-sustainability-ethics.png 450w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=900&height=225&name=basware-key-policies-connected-to-sustainability-ethics.png 900w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=1350&height=338&name=basware-key-policies-connected-to-sustainability-ethics.png 1350w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=1800&height=450&name=basware-key-policies-connected-to-sustainability-ethics.png 1800w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=2250&height=563&name=basware-key-policies-connected-to-sustainability-ethics.png 2250w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-key-policies-connected-to-sustainability-ethics.png?width=2700&height=675&name=basware-key-policies-connected-to-sustainability-ethics.png 2700w" sizes="(max-width: 900px) 100vw, 900px"></span></p> <p><a href="/en/footer/statements-and-policies" rel="noopener"><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>View all Basware’s external Statements & Policies </span><span>here -</span><span>></span></span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span> </span></span></a></p> <h2><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Compliance training</span></span></h2> <p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>To ensure our employees have a thorough understanding of legal regulations, company policies, and ethical standards, we conduct an annual mandatory compliance training program. This program not only mitigates risks associated with non-compliance, but also fosters a culture of integrity, accountability, and ethical decision-making within Basware. </span></span></p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1712652956269" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center bottom-noSpacing theme-white textAlign-left" id="security-and-data"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="mx-auto"><header class="Block-heading text-left mb-xs"><h2>Protecting information and increasing security</h2></header></div><div class="Block-body FlowingText"><p><span data-contrast="auto">As a cloud-based service provider, we take any threats to our own and our customers’ information very seriously. We address information security risks proactively through policies, processes, and solutions that adhere to industry best practices for security measures, controls, and standards. </span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p> <p><span data-contrast="auto">We maintain ISO27001 certified Information Security Management System and are externally audited annually as part of our commitment to continuous security control improvement. </span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p> <p><a href="/en/why-basware/trust/" rel="noopener">See more about Trust & Security here -></a></p> <h2>Ensuring data privacy  </h2> <p><span data-contrast="auto">We ensure data privacy compliance throughout our operations, ensuring we handle personal data about our employees, customers and partners with due care and in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. </span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p> <p><a href="/en/footer/gdpr" rel="noopener">Read more about GDPR at Basware here -></a><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1701185846728" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center bottom-noSpacing theme-white textAlign-left" id="whistleblowing"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="mx-auto"><header class="Block-heading text-left mb-xs"><h2>Reporting concerns and misconduct</h2></header></div><div class="Block-body FlowingText"><p><span data-contrast="auto">We encourage our employees and our suppliers to immediately report any suspected misconduct involving Basware operations. They can do this in person to their manager or HR, or confidentially via our whistleblowing channel. All employees who file a whistleblower report are protected from retaliation, including dismissal.</span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p> <p><a href="/en/footer/statements-and-policies" rel="noopener"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US">See our Supplier Code of Conduct</span> -></a></p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1712652646757" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="Text + Media" class="Block Block--textMedia bg-theme theme-white valign-middle col-reversed" id="quality"> <div class="Container:narrow py-block"> <div class="Row"> <div class="Col Col--media Col--image"> <img src="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-our-quality-objectives.png?width=800&name=basware-our-quality-objectives.png" alt="basware-our-quality-objectives" loading="lazy"><label class="sr-only">basware-our-quality-objectives</label></div><div class="Col Col--content"> <div class="Col-inner"> <header class="Block-heading"><h2>Quality Management</h2></header><div class="Block-body FlowingText"><p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Our Quality Management System (QMS) serves as our manual for fulfilling</span><span> our promise of providing a high-quality customer experience.</span></span></p> <p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Our QMS explains our goals and processes for implementing our customer-centric approach and consistently meeting our customers’ needs. </span></span><span data-ccp-props="{"201341983":0,"335559740":279}"> </span></p></div></div> </div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1712658214176" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div 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