Air passenger rights - Your Europe

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href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_da.htm"><span>da</span><span><span>Dansk</span></span></a></li> <li><a lang="de" hreflang="de" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_de.htm"><span>de</span><span><span>Deutsch</span></span></a></li> <li><a lang="et" hreflang="et" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_et.htm"><span>et</span><span><span>Eesti</span></span></a></li> <li><a lang="el" hreflang="el" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_el.htm"><span>el</span><span><span>Ελληνικά</span></span></a></li> <li><a lang="en" hreflang="en" class="active" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm"><span>en</span><span><span>English</span><svg focusable="false" aria-hidden="true"> <use 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href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_lv.htm"><span>lv</span><span><span>Latviešu</span></span></a></li> <li><a lang="lt" hreflang="lt" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_lt.htm"><span>lt</span><span><span>Lietuvių</span></span></a></li> <li><a lang="hu" hreflang="hu" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_hu.htm"><span>hu</span><span><span>magyar</span></span></a></li> <li><a lang="mt" hreflang="mt" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_mt.htm"><span>mt</span><span><span>Malti</span></span></a></li> <li><a lang="nl" hreflang="nl" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_nl.htm"><span>nl</span><span><span>Nederlands</span></span></a></li> <li><a lang="pl" hreflang="pl" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_pl.htm"><span>pl</span><span><span>polski</span></span></a></li> <li><a lang="pt" hreflang="pt" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_pt.htm"><span>pt</span><span><span>português</span></span></a></li> <li><a lang="ro" hreflang="ro" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_ro.htm"><span>ro</span><span><span>română</span></span></a></li> <li><a lang="sk" hreflang="sk" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_sk.htm"><span>sk</span><span><span>Slovenčina</span></span></a></li> <li><a lang="sl" hreflang="sl" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_sl.htm"><span>sl</span><span><span>Slovenščina</span></span></a></li> <li><a lang="fi" hreflang="fi" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_fi.htm"><span>fi</span><span><span>suomi</span></span></a></li> <li><a lang="sv" hreflang="sv" class="" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_sv.htm"><span>sv</span><span><span>svenska</span></span></a></li> </ul> </div> </div> </div> </div> </div> <div id="ye-search-widget"><button id="ye-search-button"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#search"></use></svg>Search</button><form id="ye-search-tool" action="https://europa.eu/youreurope/search-results/index_en.htm" method="get" target="_top" autocomplete="off" novalidate><input type="hidden" name="countryCode" id="countryCode" value=""><input type="hidden" name="categories" id="categories" value="A2"><div><label for="ye-search-terms">Search terms</label><input type="text" id="ye-search-terms" value="" required="true" placeholder="Choose country"><div 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euro</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/index_en.htm">Security and emergencies<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/airport-airline-security/index_en.htm">Airport and airline security</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency/index_en.htm">Emergencies</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_en.htm">eCall 112-based emergency assistance from your vehicle</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/travel/holidays/index_en.htm">Package travel and timeshare<svg focusable="false" aria-hidden="true"> <use 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href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_en.htm">Professional bodies and language requirements</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_en.htm">European Professional Card - EPC</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_en.htm">EU-UK: professional qualifications</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_en.htm">Social security and benefits<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_en.htm">Social security systems in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_en.htm">Social security cover abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_en.htm">Unemployment abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_en.htm">Transferring unemployment benefits</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_en.htm">If you don't find work</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_en.htm">Family benefits</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_en.htm">Survivors' pensions and death grants</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_en.htm">Standard forms for social security rights</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_en.htm">Retiring abroad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_en.htm">Supplementary pensions abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_en.htm">State pensions abroad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_en.htm">Taxes<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_en.htm">Income taxes abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_en.htm">Double taxation</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_en.htm">Vehicles<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_en.htm">Cars<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_en.htm">Buying and leasing a car</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_en.htm">VAT when buying or selling a car</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_en.htm">Company cars</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_en.htm">Driving licence<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_en.htm">Driving licence exchange and recognition in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_en.htm">Getting a driving licence in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_en.htm">Driving licence renewal in another EU country</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_en.htm">Insurance<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_en.htm">Car insurance validity in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_en.htm">Car insurance cover abroad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_en.htm">Registration<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_en.htm">Car registration documents and formalities</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_en.htm">Car registration in another EU country</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_en.htm">Car taxes in another EU country</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_en.htm">Residence<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_en.htm">Residence rights<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_en.htm">Economically inactive EU citizens</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_en.htm">Jobseekers - residence rights</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_en.htm">Pensioners - residence rights</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_en.htm">Students - residence rights</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_en.htm">Workers - residence rights</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_en.htm">Residence rights for EU nationals in the UK and UK nationals in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_en.htm">Naturalisation </a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_en.htm">Family residence rights<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_en.htm">EU spouses and children</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_en.htm">Non-EU spouses and children</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_en.htm">Civil and registered partners</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_en.htm">Parents</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_en.htm">Other relatives</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_en.htm">Jobseeker's family</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_en.htm">Documents and formalities<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_en.htm">Registering EU family members in another EU country</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_en.htm">Permanent residence for EU nationals after 5 years</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_en.htm">Permanent residence for non-EU family members</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_en.htm">Registering presence of non-EU family members</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_en.htm">Registering presence after the first 3 months</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_en.htm">Reporting presence for short stays of less than 3 months </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_en.htm">Registering a birth</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_en.htm">Rules on gender change</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_en.htm">Buying a house</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_en.htm">Deregistering your residence</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_en.htm">Elections, petitions and consultations<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_en.htm">European elections</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_en.htm">Home country elections</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_en.htm">Municipal elections</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_en.htm">Petitions and consultations</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_en.htm">Education & Youth<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_en.htm">School<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_en.htm">Partnering with schools abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_en.htm">Starting school in another EU country</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_en.htm">University<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_en.htm">Admission and entry to university</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_en.htm">University fees and financial help</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_en.htm">Recognition of academic diplomas</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_en.htm">Study abroad and scholarship opportunities</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_en.htm">Working while studying</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_en.htm">Traineeships<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_en.htm">Financial support for traineeships</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_en.htm">Volunteering in the EU and beyond<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_en.htm">Volunteering - where to start</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_en.htm">Practical preparations for volunteers</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_en.htm">Researchers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_en.htm">Grants and jobs for researchers</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_en.htm">Taxation of researchers</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_en.htm">Health<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_en.htm">Unplanned healthcare<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_en.htm">Going to a doctor/hospital abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_en.htm">Unplanned healthcare: payments and reimbursements</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_en.htm">Health cover for temporary stays</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_en.htm">European Health Insurance Card (EHIC)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_en.htm">Planned medical treatment abroad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_en.htm">Organising planned medical treatment abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_en.htm">Expenses and reimbursements: planned medical treatment abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_en.htm">Information points for cross-border healthcare</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_en.htm">Buying medicine in another EU country<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_en.htm">Presenting a prescription in another EU country</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_en.htm">Prescriptions abroad: expenses and reimbursements</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_en.htm">Buying medicine online</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_en.htm">Health coverage when living abroad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_en.htm">Your health insurance cover</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_en.htm">Moving to a residential care home</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_en.htm">Preventive healthcare</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_en.htm">Family<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_en.htm">Children<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_en.htm">Parental responsibility</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_en.htm">Adoption</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_en.htm">Child abduction</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_en.htm">Couples<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_en.htm">Marriage</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_en.htm">Civil unions and registered partnerships</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_en.htm">Unmarried couples</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_en.htm">Divorce and legal separation</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_en.htm">Maintenance obligations - support for family members</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_en.htm">Property regimes for international couples</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_en.htm">Getting your public documents accepted in the EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_en.htm">Death, repatriation and cross-border inheritance<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_en.htm">Managing a cross-border inheritance</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_en.htm">Planning your cross-border inheritance</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_en.htm">Death and repatriation</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_en.htm">Consumers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm">Shopping<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_en.htm">Contract information</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm">Guarantees and returns</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_en.htm">Pricing and payments</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_en.htm">Shipping and delivery</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm">Your rights when shopping</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_en.htm">VAT – Value Added Tax</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_en.htm">Product safety</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_en.htm">Internet and telecoms<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_en.htm">Roaming: Using a mobile phone in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_en.htm">Accessing online content abroad</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_en.htm">Fixed line telephone services</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_en.htm">Using and accessing the internet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_en.htm">Data protection and online privacy</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_en.htm">Financial products and services<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_en.htm">Bank accounts in the EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_en.htm">Consumer credits and loans</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_en.htm">Insurance products</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_en.htm">Investment products</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_en.htm">Mortgage loans</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_en.htm">Payments, transfers and cheques</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_en.htm">Investments in another EU country</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_en.htm">Unfair treatment<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_en.htm">Unfair commercial practices</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_en.htm">Unfair pricing</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_en.htm">Unfair contract terms</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_en.htm">Energy supply<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_en.htm">Access to and use of energy services</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_en.htm">Contracts and energy consumption</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_en.htm">Complaints and dispute resolution</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_en.htm">Consumer dispute resolution<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_en.htm">Informal dispute resolution for consumers</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm">Out-of-court procedures for consumers</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_en.htm">Formal legal action for consumers</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_en.htm">Doing business<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_en.htm">Running a business<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_en.htm">Developing a business<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_en.htm">Running a business in the tourism industry</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_en.htm">EMAS registration</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_en.htm">Merging businesses</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_en.htm">Setting up a European Company (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_en.htm">Free flow of non-personal data</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_en.htm">Investments in another EU country</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_en.htm">Digitalising a business<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_en.htm">Setting up a business website</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_en.htm">Selling online using third-party platforms</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_en.htm">Setting up an online shop</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_en.htm">Securing a website</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_en.htm">Deliveries and fulfilment for online sales</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_en.htm">Customer service for online businesses</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_en.htm">Promoting a business online</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_en.htm">Intellectual property<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_en.htm">Intellectual property rights</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_en.htm">Patents</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_en.htm">Trade marks</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_en.htm">Copyright</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_en.htm">Trade secrets</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_en.htm">Design protection</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_en.htm">Website domains</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_en.htm">Database protection</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_en.htm">Geographical indications</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_en.htm">Licensing and selling intellectual property</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_en.htm">Infringement of intellectual property rights</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_en.htm">Startups<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_en.htm">Starting a business</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_en.htm">Erasmus for Young Entrepreneurs</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_en.htm">EU support tools for SMEs</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_en.htm">Taxation<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_en.htm">Excise duties<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_en.htm">Products subject to excise duties</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_en.htm">Paying excise duties</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_en.htm">VAT<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.htm">VAT rules and rates</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_en.htm">Charging and deducting VAT</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_en.htm">VAT exemptions</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_en.htm">VAT refunds</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_en.htm">Cross-border VAT</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_en.htm">Check a VAT number (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_en.htm">VAT on digital services (MOSS scheme)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_en.htm">Business tax<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_en.htm">Company tax in the EU</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_en.htm">Taxes on parent companies and subsidiaries</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_en.htm">Selling in the EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_en.htm">Public contracts<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_en.htm">Public tendering rules</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_en.htm">Search and bid for a public contract</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_en.htm">Request a review of a public procurement procedure</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_en.htm">Selling goods and services<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_en.htm">Selling products in the EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_en.htm">Providing services abroad</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_en.htm">E-commerce, distance and off-premises selling</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_en.htm">Package travel and linked travel arrangements</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_en.htm">Parcel services</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_en.htm">Competition between businesses<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_en.htm">Competition rules in the EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_en.htm">Reporting anti-competitive behaviour</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_en.htm">Human resources<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_en.htm">Employment contracts<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_en.htm">Changes to staff contracts</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_en.htm">Terms of employment</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_en.htm">Fixed-term work</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_en.htm">Inform and consult staff</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_en.htm">Part-time work</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_en.htm">Redundancies</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_en.htm">Teenage workers</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_en.htm">Temporary agency work</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_en.htm">Seasonal Workers from non-EU Countries</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_en.htm">Working hours, holiday and leave<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_en.htm">Working hours</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_en.htm">Leave and flexible working</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_en.htm">Transport sector workers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_en.htm">Civil aviation staff</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_en.htm">Rail staff</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_en.htm">Employing road transport workers: driving time and rest periods</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_en.htm">Seafarers </a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_en.htm">Inland waterway staff</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_en.htm">Posted workers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_en.htm">Posting staff abroad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_en.htm">Posted drivers</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_en.htm">Social security and health<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_en.htm">Paying social security contributions</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_en.htm">Health and safety at work</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_en.htm">Equal treatment and qualifications<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_en.htm">Equal treatment of staff</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_en.htm">Reasonable accommodation</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_en.htm">Recognition of qualifications</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_en.htm">Product requirements<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_en.htm">Standards<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_en.htm">Standards in Europe</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_en.htm">Product compliance<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_en.htm">Identifying product requirements</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_en.htm">Conformity assessment</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_en.htm">Technical documentation and EU declaration of conformity</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_en.htm">Ecodesign requirements</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_en.htm">Declaration of mutual recognition</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_en.htm">Labels and markings<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_en.htm">CE marking</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_en.htm">Energy label</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_en.htm">WEEE label</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_en.htm">Footwear Label</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_en.htm">Textile Label</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_en.htm">℮-mark</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_en.htm">EU Ecolabel</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_en.htm">Chemicals<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_en.htm">Registering chemicals (REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_en.htm">Classification, labelling and packaging of chemicals</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_en.htm">Recycling and waste management<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_en.htm">WEEE responsibilities</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_en.htm">Food labelling<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_en.htm">Food labelling rules</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_en.htm">Nutrition declaration</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_en.htm">Labelling of food supplements</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_en.htm">Food additives</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_en.htm">Health and nutrition claims</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_en.htm">Finance and funding<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_en.htm">Accounting<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_en.htm">Accounting for SMEs and micro-businesses</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_en.htm">Making and receiving payments<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_en.htm">Cross-border debt recovery</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_en.htm">Electronic and cash payments</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_en.htm">Late payment</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_en.htm">eInvoicing</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_en.htm">Getting funding<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/en">Access to EU Finance</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_en.htm">EU funding programmes</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_en.htm">Dealing with customers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_en.htm">Consumer contracts and guarantees<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm">Consumer guarantees</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/defective-products/index_en.htm">Defective products</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-contracts/index_en.htm">Contracts with consumers</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_en.htm">Solving disputes with customers<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm">Alternative/Online dispute resolution</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_en.htm">European Small Claims procedure</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_en.htm">Data protection<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_en.htm">Data protection under GDPR</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_en.htm">Online privacy</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=en" target="_blank">Contact assistance services</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=en" target="_blank">Report an obstacle</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukraine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">EU assistance to Ukraine</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_en">Information for people fleeing the war in Ukraine</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_en#how-you-can-help">How you can help</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Information for businesses</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_en.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Click to expand" title="Click to expand">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/citizens/index_en.htm">Citizens</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/travel/index_en.htm">Travel</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/index_en.htm">Passenger rights</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Air passenger rights</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Air passenger rights</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">On this page</div> </nav> </aside> <div class="col"> <div id="main-article"> <h2> EU air passenger rights apply: </h2> <ul> <li> If your flight is <strong>within the EU</strong> and is operated either <strong>by an EU or a non-EU airline</strong> </li> <li> If your flight <strong>arrives in the EU</strong> from outside the EU and is operated <strong>by an EU airline</strong> </li> <li> If your flight <strong>departs from the EU</strong> to a non-EU country operated <strong>by an EU or a non-EU airline</strong> </li> <li> If <strong>you have not already received benefits</strong> (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country. </li> </ul> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <p class="info"> EU means the <a class="abbr" title="Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden." aria-label="Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.">27 EU countries</a>, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands (but not the Faeroe Islands). EU rules also apply to flights to and from <a href="https://www.eftasurv.int/internal-market/transport/passenger-rights:is" data-linkid="d515ac2b-d8c8-4c70-b1f6-39699ab9c879"><span class="label-end"><span>Iceland</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a>, <a href="https://www.eftasurv.int/internal-market/transport/passenger-rights:nb" data-linkid="82366ef2-15a9-45d3-9939-e7f23938eb63"><span class="label-end"><span>Norway</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a> and Switzerland. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> The outbound and return flights are always considered as two separate flights even if they were booked as part of one reservation. In some cases the airline operating the flight (also known as the operating air carrier) may not be the same as the one from which you bought your ticket. In case of any difficulties only the airline which operates the flight can be held responsible. In cases where an airline hires (under a wet lease) an aircraft including crew from another airline, the airline which hires the aircraft has operational responsibility for the flight and is regarded as the operating airline under EU rules (specifically Regulation 261/2004). </p> </div> </div><a id="interactive-content-start" name="interactive-content-start"></a><h2> What went wrong? </h2> <ul> <li> <a href="#cancellation">Your flight was cancelled</a> </li> <li> <a href="#delay">Your flight was delayed</a> </li> <li> <a href="#deniedBoarding">You were denied boarding</a> </li> <li> <a href="#overbooked">Your flight was overbooked</a> </li> <li> <a href="#upgradeAndDowngrade">Your flight was upgraded or downgraded</a> </li> <li> <a href="#connectingflight" title="You missed your connecting flight">You missed your connecting flight</a> </li> <li> <a data-problem="luggage" href="#luggage">Your luggage was lost, damaged or delayed</a> </li> </ul> <h2> How to claim your rights? </h2> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="deniedBoarding" name="deniedBoarding"></a><h2> Denied boarding </h2> <p> You may be denied boarding by the airline: </p> <ul> <li> For safety, security or health reasons (for example if you did not inform the airline in advance of any severe infectious diseases or allergies) or if you don't have the correct travel documents (more information on <a data-linkid="3c976dc1-0526-4906-ab0b-b4a619c5aa52" data-master-href="https://europa.eu/youreurope/citizens/travel/entry-exit/index_en.htm" href="https://europa.eu/youreurope/citizens/travel/entry-exit/index_en.htm">documents you need for travel in Europe</a>) </li> <li> If you didn't take the outbound flight of a reservation which included a return flight </li> <li> If you didn't take the other flight(s) included in a reservation with consecutive flights </li> <li> If you don't have the relevant documentation for your pet when it is travelling with you </li> </ul> <p> If you have presented yourself on time for check-in with a valid flight reservation and travel documentation and you're denied boarding by the airline due to <a href="#overbooked">overbooking</a> or for operational reasons, and you don't voluntarily give up your seat, you are entitled to: </p> <ul> <li> <a href="#compensation-deniedBoarding">compensation</a> </li> <li> the right to choose between <a href="#reimbursement-deniedBoarding">reimbursement, re-routing or rebooking at a later stage</a> and </li> <li> <a href="#care-deniedBoarding">assistance</a> </li> </ul> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance. </p> </div> </div><a id="cancellation" name="cancellation"></a><h2> Cancelled flight </h2> <p> Cancellation occurs when: </p> <ul> <li> your original flight schedule is abandoned and you are transferred to another scheduled flight </li> <li> the aircraft took off but, was forced to return to the airport of departure and you were transferred to another flight </li> <li> your flight arrives at an airport which is not the final destination indicated on your ticket, <strong>unless</strong>: <ul> <li> You accepted re-routing (under comparable transport conditions at the earliest opportunity) to the airport of your original final destination or to any other destination agreed by you. In this case it is considered as a <a href="#delay">delay</a> and not a cancellation. </li> <li> The airport of arrival and the airport of the original final destination serve the same town, city or region. In this case it is considered as a <a href="#delay">delay</a> and not a cancellation. </li> </ul> </li> </ul> <p> <strong>If your flight is cancelled you have the right to choose between <a href="#reimbursement-cancellation">reimbursement, re-routing or return.</a></strong> </p> <p> You are also <strong>entitled to <a href="#care-cancellation">assistance</a> at the airport</strong>. </p> <p> <strong>If you were informed of the cancellation less than 14 days prior to the scheduled departure date, you have a right to <a href="#compensation-cancellation" title="compensation">compensation</a></strong>. The airline has the obligation to prove if and when you were personally informed that the flight was cancelled. If this is not the case you can contact your <a href="https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07_en?filename=2004_261_national_enforcement_bodies-2024-01-30.pdf" data-linkid="604af119-808c-496a-aa52-cd60836f8899" title="national authority" target="_blank">national <span class="label-end"><span>authority</span><svg focusable="false" class="wider" aria-label="PDF"> <title>PDF</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#file"></use></svg></span></a> for further assistance. </p> <p> However, <strong>compensation is not due</strong> if the carrier can prove that the cancellation is caused by <a href="#ex-circumstances-cancellation">extraordinary circumstances</a> which could not have been avoided even if all reasonable measures had been taken. The airline has to prove this by providing, for example, extracts from logbooks or incident reports. The air carrier should give this evidence to the relevant national enforcement body as well as to the passengers concerned in line with national provisions on access to documents. </p> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance. </p> </div> </div><a id="delay" name="delay"></a><h2> Delay </h2> <p> If your flight is delayed at departure, you have the right to <a href="#care-delay">assistance</a>, to <a href="#reimbursement-delay">reimbursement and a return flight</a>, depending on the <strong>duration of the delay</strong> and the <strong>distance of the flight</strong>. </p> <p> If you <strong>arrived</strong> at your final destination with <strong>a delay of more than 3 hours</strong>, you are entitled to <a href="#compensation-delay">compensation</a>, unless the delay was due to <a href="#ex-circumstances-delayed">extraordinary circumstances</a>. The airline has to prove this by providing, for example, extracts from logbooks or incident reports. The air carrier should give this evidence to the relevant national enforcement body as well as to the passengers concerned in line with national provisions on access to documents. </p> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance. </p> </div> </div><a id="overbooked" name="overbooked"></a><h2> Your flight was overbooked </h2> <p> If you have presented yourself on time for the check-in with a valid flight reservation and travel documentation and you're denied boarding due to overbooking or for operational reasons, and you don't voluntarily give up your seat, you are entitled to: </p> <ul> <li> <a href="#compensation-overbooked">compensation</a> </li> <li> the right to choose between <a href="#reimbursement-overbooked">reimbursement, re-routing or rebooking at a later stage</a> and </li> <li> <a href="#care-overbooked">assistance from the airline</a> </li> </ul> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance. </p> </div> </div><a id="upgradeAndDowngrade" name="upgradeAndDowngrade"></a><h2> Upgrading or downgrading </h2> <p> If you are upgraded, the airline can't request any additional payment. </p> <p> If you are downgraded, you are entitled to reimbursement of a percentage of the price of your ticket, depending on the flight distance as follows: </p> <p> a) 30% - flights of 1 500 km or less </p> <p> b) 50% - flights within the EU of more than 1 500 km (except flights between the EU and French overseas departments), and all other flights between 1 500 and 3 500 km </p> <p> c) 75% - flights not falling under (a) or (b), including flights between the EU and French overseas departments. </p> <p> If you have <strong>2 or more connecting flights</strong> included in a <strong>single ticket</strong>, you can <strong>only be reimbursed</strong> for the <strong>flight which was downgraded</strong> and not for the entire journey. The <strong>reimbursement</strong> should be paid <strong>within</strong> <strong>7 days</strong>. </p> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="connectingflight" name="connectingflight"></a><h2> You missed your connecting flight </h2> <p> Connecting flights are journeys where you have to take more than one flight to get to your final destination. </p> <p> If you miss a connecting flight, and arrive at your final destination with a delay of more than 3 hours, you are entitled to <a href="#compensation-delay" title="compensation">compensation</a>. This compensation is calculated according to the length of the delay and the distance to your final destination. </p> <p> You have a right to compensation if: </p> <ul> <li> your flights were booked as part of a single reservation <strong>and</strong> </li> <li> <a data-linkid="c171c578-264a-44c4-ad50-46a6dbec98a8" data-master-href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm" title="EU air passenger rights apply">EU air passenger rights apply</a> <strong>and</strong> </li> <li> the delay to your arrival time was not caused by extraordinary circumstances </li> </ul> <h4> <strong>Travelling from the UK to an EU country</strong> </h4> <p> From 1 January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to <strong>flights from the UK to the EU if your flight was operated by a UK carrier or another non-EU carrier</strong>, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your <strong>flight from the UK to the EU was operated by an EU carrier</strong>, unless you have already received compensation or benefits under UK law. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> You are not entitled to compensation if you miss your connecting flight due to delays at security checks <strong>or</strong> if you did not respect the boarding time of your flight at the airport of transfer. </p> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="luggage" name="luggage"></a><h2> Lost, damaged or delayed luggage </h2> <h3> Checked-in luggage </h3> <p> If your checked-in luggage is lost, damaged or delayed, <strong>the airline is liable</strong> and you're entitled to <strong>compensation</strong> up to an amount of approximately EUR 1 300. However if the damage was caused by an <strong>inherent defect</strong> in the baggage itself, <strong>you're not entitled to any compensation</strong>. </p> <h3> Hand luggage </h3> <p> If your hand luggage is damaged the <strong>airline is liable</strong> if it was responsible for the damage. </p> <h3> Travel insurance </h3> <p> To ensure you have sufficient coverage when travelling with expensive items it's advisable to take out private insurance. If you do not wish to do so you can for a fee request a higher compensation limit (in excess of EUR 1 300) from the airline you are travelling with. This must be done in advance and at the latest when you check-in. </p> <h3> How to complain </h3> <p> If you want to <strong>file a claim</strong> for lost or damaged luggage, you should do it <strong>in writing</strong> to the airline <strong>within 7 days</strong>, or <strong>within 21 days</strong> of receiving your luggage if it was <strong>delayed</strong>. There is no standard EU-wide form. </p><a id="compensation-deniedBoarding" name="compensation-deniedBoarding"></a><h2> Compensation - denied boarding </h2> <div class="table-container"> <table> <thead> <tr> <th> <p> Amount in EUR </p> </th> <th> <p> Distance </p> </th> </tr> </thead> <tbody> <tr> <td> <p> 250 </p> </td> <td> <p> 1 500 km or less </p> </td> </tr> <tr> <td> <p> 400 </p> </td> <td> <p> More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km </p> </td> </tr> <tr> <td> <p> 600 </p> </td> <td> <p> More than 3 500 km </p> </td> </tr> </tbody> </table> </div> <p> If you arrived on time for check‑in, <strong>you </strong><strong>should always receive compensation if you're denied boarding</strong>. The only exception is if there were reasonable grounds to deny you boarding, such as health, safety or security concerns. Or if you did not have the required travel documents. </p> <p> Even in cases where such grounds exist, airlines might still offer you compensation depending on the specific terms and conditions attached to your ticket. </p> <h2> Connecting flight – one reservation with a single check-in </h2> <p> If you are denied boarding because the airline operating the connecting flight deemed that you would arrive too late to board this flight (as your first flight was delayed) compensation is due. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> If the airline has offered you <strong>re-routing</strong> and you reach your final destination with a <strong>delay</strong> of 2, 3 or 4 hours the <strong>compensation may be reduced by 50%</strong>. </p> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="compensation-cancellation" name="compensation-cancellation"></a><h2> Compensation - cancellation </h2> <div class="table-container"> <table> <thead> <tr> <th> <p> Amount in EUR </p> </th> <th> <p> Distance </p> </th> </tr> </thead> <tbody> <tr> <td> <p> 250 </p> </td> <td> <p> 1 500 km or less </p> </td> </tr> <tr> <td> <p> 400 </p> </td> <td> <p> More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km </p> </td> </tr> <tr> <td> <p> 600 </p> </td> <td> <p> More than 3 500 km </p> </td> </tr> </tbody> </table> </div> <p> If your flight is cancelled, the airline must offer you, on a one off basis, a choice between: </p> <ol> <li> the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity </li> <li> re-routing to your final destination at the earliest opportunity or, </li> <li> re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. </li> </ol> <p> As soon as you have chosen one of these three options, you no longer have rights in relation to the other two options. However, the airline carrier may still have to provide compensation </p> <ul> <li> if you choose to have your ticket reimbursed – the compensation will depend on the type of flight </li> <li> if you choose re-routing – compensation will depend on the type of flight and the delay in reaching your final destination, past the original scheduled arrival time. </li> </ul> <p> <strong>You're not entitled to compensation</strong>: </p> <ul> <li> if you are informed <strong>more than 14 days</strong> in advance </li> <li> if you are informed <strong>between 2 weeks and 7 days</strong> before the scheduled departure and you are offered <strong>re-routing</strong> which would allow you: <ul> <li> to depart <strong>no more than 2 hours</strong> before the <strong>original</strong> scheduled time of departure and </li> <li> to reach your final destination <strong>less than 4 hours</strong> <strong>after</strong> the <strong>original</strong> scheduled time of arrival </li> </ul> </li> </ul> <ul> <li> if you are informed <strong>less than 7 days</strong> before the scheduled departure and are offered <strong>re-routing</strong> which would allow you: <ul> <li> to depart <strong>no more than 1 hour</strong> before the <strong>original</strong> scheduled time of departure and </li> <li> to reach your final destination <strong>less than 2 hours after</strong> the <strong>original</strong> scheduled time of arrival. </li> </ul> </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> If the airline has offered you <strong>re-routing</strong> and you reach your final destination with a <strong>delay</strong> of 2, 3 or 4 hours the <strong>compensation may be reduced by 50%</strong>. </p> <p> A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance. </p> <p> You are not entitled to compensation in case of <a href="#ex-circumstances-cancellation">extraordinary circumstances</a> which could not have been avoided even if all reasonable measures had been taken. </p> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="compensation-delay" name="compensation-delay"></a><h2> Compensation - delay at arrival </h2> <div class="table-container"> <table> <thead> <tr> <th> <p> Amount in EUR </p> </th> <th> <p> Distance </p> </th> </tr> </thead> <tbody> <tr> <td> <p> 250 </p> </td> <td> <p> 1 500 km or less </p> </td> </tr> <tr> <td> <p> 400 </p> </td> <td> <p> More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km </p> </td> </tr> <tr> <td> <p> 600 </p> </td> <td> <p> More than 3 500 km </p> </td> </tr> </tbody> </table> </div> <ul> <li> If you reach your final destination with <strong>a delay of 3 hours or more</strong> you are entitled to compensation if the delay is not caused by <a href="#ex-circumstances-delayed">extraordinary circumstances</a>. </li> <li> If you miss a connecting flight travelling within the EU or outside the EU on a flight originating from an EU country, you should be entitled to compensation, if you arrive at your final destination <strong>with a delay of more than 3 hours</strong>. It is not relevant if the carrier operating the connecting flights is an EU or non-EU airline. </li> <li> If you depart from a non-EU country to your final destination in an EU country, with connecting flights operated successively by non-EU and EU airlines or by EU airlines only, <strong>only the flights operated by EU airlines</strong> are taken into consideration for the <strong>right to compensation</strong> in case of a long delay on arrival at the final destination. </li> <li> You are <strong>not entitled to compensation</strong> if you miss connecting flights due to delays at security checks or if <strong>you did not respect the boarding time</strong> of your flight at the airport of transfer. </li> <li> If you accept a flight to a different airport from the one in the original booking and it <strong>arrives late</strong>, you're entitled to <strong>compensation</strong>. The time of arrival used for calculating the delay is the time of arrival at the airport mentioned in the original booking or the destination agreed upon with the airline. <strong>Transport costs</strong> between the <strong>alternative airport</strong> and the one in the <strong>original booking</strong> or agreed destination should be <strong>borne by the airline</strong>. </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> If the airline has offered you <strong>re-routing</strong> and you reach your final destination with a <strong>delay</strong> of 2, 3 or 4 hours, <strong>your compensation may be reduced by 50%</strong>. </p> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="compensation-overbooked" name="compensation-overbooked"></a><h2> Compensation - denied boarding due to overbooking </h2> <div class="table-container"> <table> <thead> <tr> <th> <p> Amount in EUR </p> </th> <th> <p> Distance </p> </th> </tr> </thead> <tbody> <tr> <td> <p> 250 </p> </td> <td> <p> 1 500 km or less </p> </td> </tr> <tr> <td> <p> 400 </p> </td> <td> <p> More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km </p> </td> </tr> <tr> <td> <p> 600 </p> </td> <td> <p> More than 3 500 km </p> </td> </tr> </tbody> </table> </div> <p> <strong>You should always receive compensation if you're denied boarding.</strong> </p> <h3> Connecting flight – one reservation with a single check-in. </h3> <p> If you are denied boarding because the airline operating the connecting flight deemed that you would arrive too late to board this flight (as your first flight was delayed) compensation is due. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> If the airline has offered you <strong>re-routing</strong> and you reach your final destination with a <strong>delay</strong> of 2, 3 or 4 hours, <strong>your compensation may be reduced by 50%</strong>. </p> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="care-deniedBoarding" name="care-deniedBoarding"></a><h2> Assistance in the event of denied boarding </h2> <p> Airlines should provide <strong>assistance free of charge</strong> while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes: </p> <ul> <li> Refreshments </li> <li> Food </li> <li> Accommodation (if you are rebooked to travel the next day) </li> <li> Transport to your accommodation and return to the airport </li> <li> 2 telephone calls, telex, fax messages or emails </li> </ul> <p> <strong>If assistance is not offered and you paid</strong> for any of the above items out of your own pocket, the <strong>airline should reimburse you</strong>, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight. </p> <p> In exceptional cases, the <strong>airline may decide to limit or decline assistance</strong> if it would cause <strong>further delay</strong> to passengers waiting for an alternative or a delayed flight. </p> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> Unless the terms and conditions of your ticket specify otherwise, you are not entitled to assistance if: </p> <ul> <li> you were denied boarding on reasonable health, safety or security grounds </li> <li> you did not have the required travel documents </li> </ul> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="care-cancellation" name="care-cancellation"></a><h2> Assistance in the event of cancellation </h2> <p> Airlines should offer you and provide <strong>assistance free of charge</strong> while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes: </p> <ul> <li> Refreshments </li> <li> Food </li> <li> Accommodation (if you are rebooked to travel the next day) </li> <li> Transport to your accommodation and return to the airport </li> <li> 2 telephone calls, telex, fax messages or emails </li> </ul> <p> <strong>If assistance is not offered and you paid</strong> for your own meals and refreshments etc., the <strong>airline should reimburse you</strong>, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight. </p> <p> In exceptional cases, the <strong>airline may decide to limit or decline assistance</strong> if it would cause <strong>further delay</strong> to passengers waiting for an alternative or a delayed flight. </p> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="care-delay" name="care-delay"></a><h2> Assistance in the event of delay at departure </h2> <p> If an airline expects that your flight will be delayed beyond the scheduled departure time, you are entitled to <strong>meals and refreshments,</strong> in proportion to the waiting time, and 2 free telephone calls, emails or faxes. The point at which you are entitled to these rights depends on the length of the delay and distance of your flight as follows: </p> <ul> <li> a delay of two hours or more for flights of 1,500km or less </li> <li> a delay of three hours or more for intra-Community flights of more than 1,500km and for all other flights between 1,500 and 3,000km </li> <li> a delay of four hours or more for all other flights </li> </ul> <p> Where the new expected departure time is at least the day after the initially scheduled departure time, you are entitled to <strong>hotel accommodation</strong> <strong>and transport to and from the airport and your accommodation</strong> (if you need to stay overnight). </p> <p> Airlines should offer you and provide <strong>assistance free of charge</strong> while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. </p> <p> <strong>If assistance is not offered and you paid</strong> for your own meals and refreshments, the <strong>airline should reimburse you</strong>, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight. </p> <p> In exceptional cases, the <strong>airline may decide to limit or decline assistance</strong> if it would cause <strong>further delay</strong> to passengers waiting for an alternative or a delayed flight. </p> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="care-overbooked" name="care-overbooked"></a><h2> Assistance in the event of denied boarding due to overbooking </h2> <p> Airlines should offer you and provide <strong>assistance free of charge</strong> while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes: </p> <ul> <li> Refreshments </li> <li> Food </li> <li> Accommodation (if you are rebooked to travel the next day) </li> <li> Transport to your accommodation and return to the airport </li> <li> 2 telephone calls, telex, fax messages or emails </li> </ul> <p> <strong>If assistance is not offered and you paid</strong> for your own meals and refreshments etc., the <strong>airline should reimburse you</strong>, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight. </p> <p> In exceptional cases, the <strong>airline may decide to limit or decline assistance</strong> if it would cause <strong>further delay</strong> to passengers waiting for an alternative or a delayed flight. </p> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="reimbursement-deniedBoarding" name="reimbursement-deniedBoarding"></a><h2> Reimbursement, re-routing or rebooking in the event of denied boarding </h2> <p> The airline must offer you, <strong>on a oneoff basis, a choice between</strong>: </p> <ol> <li> the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity </li> <li> re-routing to your final destination at the earliest opportunity <strong>or</strong>, </li> <li> re-routing at a later date at your convenience under comparable transport conditions (i.e. ‘rebooking'),<span style="color:#ffff00"> </span> subject to the availability of seats. </li> </ol> <p> As soon as <strong>you have chosen one of these three options, you no longer have rights in relation to the other two options</strong>. However, the airline may still have to provide <a href="#compensation-deniedBoarding">compensation</a> depending on the distance of your flight and the length of the delay past your original planned arrival time. </p> <ul> <li> If the <strong>airline does not comply with its obligation</strong> to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to <strong>reimburse your flight costs</strong>. </li> <li> If the airline <strong>does not offer</strong> you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an <strong>additional reimbursement</strong> of the price difference with the new ticket (under comparable transport conditions). </li> <li> If you booked an outbound and a return flight separately with different airlines and the <strong>outbound flight is cancelled, reimbursement</strong> is <strong>only due</strong> for the <strong>cancelled flight.</strong> </li> </ul> <p> However, if the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights: </p> <ul> <li> <a href="#compensation-deniedBoarding">Compensation</a> </li> <li> A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> Unless the terms and conditions of your ticket specify otherwise, you are not entitled to reimbursement or re‑rerouting if: </p> <ul> <li> <p> you were denied boarding on reasonable health, safety or security grounds </p> </li> <li> <p> you did not have the required travel documents </p> </li> </ul> </div> </div> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="reimbursement-cancellation" name="reimbursement-cancellation"></a><h2> Reimbursement, re-routing or rebooking in the event of cancellation </h2> <p> The airline must offer you, <strong>on a one off basis, a choice between</strong>: </p> <ol> <li> the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity </li> <li> re-routing to your final destination at the earliest opportunity <strong>or</strong>, </li> <li> re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. </li> </ol> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> Because of the ongoing coronavirus pandemic, carriers are issuing vouchers you can redeem later as an alternative to reimbursement. </p> <p> In this case, as a passenger, you must always be given the choice between a cash reimbursement and a voucher. </p> </div> </div> <p> As soon as <strong>you have chosen one of these three options, you no longer have rights in relation to the other two options</strong>. However, the airline may still have to provide <a data-info="compensation-cancellation" href="#compensation-cancellation">compensation</a> depending on the distance of your flight and the length of the delay past your original planned arrival time. </p> <ul> <li> If the <strong>airline does not comply with its obligation</strong> to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to <strong>reimburse your flight costs</strong>. </li> <li> If the airline <strong>does not offer</strong> you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an <strong>additional reimbursement</strong> of the price difference with the new ticket (under comparable transport conditions). </li> <li> If you booked an outbound and a return flight separately with different airlines and the <strong>outbound flight is cancelled, reimbursement</strong> is <strong>only due</strong> for the <strong>cancelled flight.</strong> </li> </ul> <p> If the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights: </p> <ul> <li> <a data-info="compensation-cancellation" href="#compensation-cancellation">Compensation</a> </li> <li> A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight </li> </ul> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="reimbursement-delay" name="reimbursement-delay"></a><h2> Reimbursement and a return flight in the event of a long delay (5 hours or more) at departure </h2> <p> If your flight is delayed at least 5 hours at departure, the airline must reimburse your ticket and, if you have a connecting flight, offer a return to the airport of departure at the earliest opportunity. </p> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="reimbursement-overbooked" name="reimbursement-overbooked"></a><h2> Reimbursement, re-routing or rebooking in the event of denied boarding due to overbooking </h2> <p> The airline must offer you, <strong>on a one off basis, a choice between</strong>: </p> <ol> <li> the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity </li> <li> re-routing to your final destination at the earliest opportunity <strong>or</strong>, </li> <li> re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. </li> </ol> <p> As soon as <strong>you have chosen one of these three options, you no longer have rights in relation to the other two options</strong>. However, the airline may still have to provide <a href="#compensation-delay">compensation</a> depending on the distance of your flight and the length of the delay past your original planned arrival time. </p> <ul> <li> If the <strong>airline does not comply with its obligation</strong> to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to <strong>reimburse your flight costs</strong>. </li> <li> If the airline <strong>does not offer</strong> you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an <strong>additional reimbursement</strong> of the price difference with the new ticket (under comparable transport conditions). </li> <li> If you booked an outbound and a return flight separately with different airlines and the <strong>outbound flight is cancelled, reimbursement</strong> is <strong>only due</strong> for the <strong>cancelled flight.</strong> </li> </ul> <p> However, if the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights: </p> <ul> <li> <a href="#compensation-delay">Compensation</a> </li> <li> A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight </li> </ul> <p> <a href="#next-steps">Claim your rights!</a> </p><a id="ex-circumstances-cancellation" name="ex-circumstances-cancellation"></a><h2> Extraordinary circumstances - Cancellation </h2> <p> Extraordinary circumstances can lead to more than one cancellation or delay at the final destination. Examples of events defined as extraordinary circumstances are <strong>air traffic management decisions</strong>, <strong>political instability</strong>, <strong>adverse weather conditions</strong> and <strong>security risks</strong>. </p> <p> Situations which are <strong>not considered</strong> as extraordinary circumstances include: </p> <ul> <li> most <strong>technical problems</strong> which come to light during aircraft maintenance or are caused by failure to maintain an aircraft </li> <li> collision of mobile boarding stairs with an aircraft </li> <li> strikes by air carrier staff (internal strike action) </li> </ul> <p> Any <strong>strike external to an air carrier </strong>that affects the operation of the airline may be considered as extraordinary circumstances. However, to be exempted from paying compensation, the <strong>airline must prove</strong> that: i) there is a link between the extraordinary circumstances and the delay or the cancellation, and ii) the delay or cancellation could not have been avoided even if all reasonable measures had been taken. </p> <p> If the airline does not provide you with a satisfactory explanation, you can contact your <a href="https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07_en?filename=2004_261_national_enforcement_bodies-2024-01-30.pdf" data-linkid="604af119-808c-496a-aa52-cd60836f8899" title="national authority" target="_blank">national <span class="label-end"><span>authority</span><svg focusable="false" class="wider" aria-label="PDF"> <title>PDF</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#file"></use></svg></span></a> for further assistance. </p><a id="ex-circumstances-delayed" name="ex-circumstances-delayed"></a><h2> Extraordinary circumstances - Delay </h2> <p> Extraordinary circumstances can lead to more than one cancellation or delay at the final destination. Examples of events defined as extraordinary circumstances are <strong>air traffic management decisions</strong>, <strong>political instability</strong>, <strong>adverse weather conditions</strong> and <strong>security risks</strong>. </p> <p> Situations which are <strong>not considered</strong> as extraordinary circumstances include: </p> <ul> <li> most <strong>technical problems</strong> which come to light during aircraft maintenance or are caused by failure to maintain an aircraft </li> <li> collision of mobile boarding stairs with an aircraft </li> <li> strikes by air carrier staff (internal strike action) </li> </ul> <p> Any <strong>strike external to an air carrier </strong>that affects the operation of the airline may be considered as extraordinary circumstances. However, to be exempted from paying compensation, the <strong>airline must prove</strong> that: i) there is a link between the extraordinary circumstances and the delay or the cancellation, and ii) the delay or cancellation could not have been avoided even if all reasonable measures had been taken. </p> <p> If the airline does not provide you with a satisfactory explanation, you can contact your <a href="https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07_en?filename=2004_261_national_enforcement_bodies-2024-01-30.pdf" data-linkid="604af119-808c-496a-aa52-cd60836f8899" title="national authority" target="_blank">national <span class="label-end"><span>authority</span><svg focusable="false" class="wider" aria-label="PDF"> <title>PDF</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#file"></use></svg></span></a> for further assistance. </p><a id="next-steps" name="next-steps"></a><h2> Claim your rights </h2> <p> If you think your rights have not been respected, there are several forms of redress you can can use. <strong>However you should always send your complaint to the airline first</strong>. You can also consult your local <a href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en" data-linkid="d1150869-fa5c-4de5-8392-cf361f1e5240" title="European Consumer Centre">European Consumer <span class="label-end"><span>Centre</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a> for help and advice on problems related to air passenger rights. </p><div class="accordion"><h3 class="toggle" role="button" tabindex="0" aria-expanded="false"><span><span> Complain to the airline </span></span><svg focusable="false" aria-label="Open"> <title>Open</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Close"> <title>Close</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content"> <p> You should always send your complaint to the airline first using the complaint form provided by the airline. </p> </div></div><div class="accordion"><h3 class="toggle" role="button" tabindex="0" aria-expanded="false"><span><span> Complain to national authorities </span></span><svg focusable="false" aria-label="Open"> <title>Open</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Close"> <title>Close</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content"> <p> If you don't receive a reply from the airline within 2 months or if you are not satisfied with the reply, you can lodge a complaint with the relevant <a href="https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07_en?filename=2004_261_national_enforcement_bodies-2024-01-30.pdf" data-linkid="604af119-808c-496a-aa52-cd60836f8899" title="national authority" target="_blank">national <span class="label-end"><span>authority</span><svg focusable="false" class="wider" aria-label="PDF"> <title>PDF</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#file"></use></svg></span></a> in the country where the incident took place, within a reasonable timeframe. The national authority should provide you with a non-binding legal opinion on how to proceed with your claim. </p> </div></div><div class="accordion"><h3 class="toggle" role="button" tabindex="0" aria-expanded="false"><span><span> Use Alternative Dispute Resolution Entities (ADR) / Online Dispute Resolution (ODR) </span></span><svg focusable="false" aria-label="Open"> <title>Open</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Close"> <title>Close</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content"> <p> You can also try to resolve your dispute using out-of-court procedures or an <a data-linkid="8f18ff28-46b3-45f0-b191-f967f3603c28" data-master-href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm" href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm" title="Alternative Dispute Resolution entity (ADR)">Alternative Dispute Resolution entity (ADR)</a>. If you bought your ticket online, you can submit your complaint via the <a data-linkid="24e836fe-3a03-47e0-b719-0f9e8d1f9f98" data-master-href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN" href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN">Online Dispute Resolution (ODR) platform</a>. ADR and ODR are only available to EU residents. </p> </div></div><div class="accordion"><h3 class="toggle" role="button" tabindex="0" aria-expanded="false"><span><span> Going to court </span></span><svg focusable="false" aria-label="Open"> <title>Open</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Close"> <title>Close</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content"> <p> You may wish to resort to formal legal action and present a claim for compensation under EU rules using the <a data-linkid="823e158d-f7d1-4e5e-98a3-db1e0d31439d" data-master-href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_en.htm" href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_en.htm" title="European Small Claims procedure">European Small Claims procedure</a>. For flights operated by an EU airline, you can submit your claim either at the place of arrival or departure. The same rule applies to connecting flights, which are part of a single reservation, but which may be operated by different air carriers. You may also bring the matter before the courts in the country where the airline is registered. </p> <p> If the airline is not registered in an EU country, you can submit your case to the courts in the EU country where your flight arrived, departed or connected. The time limits for bringing an action against an airline in a national court are defined in accordance with national rules on the limitation of actions in each EU country. </p> </div></div> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Warning</h4> <p> Important information for people submitting a claim to a claims agency: <a href="https://transport.ec.europa.eu/system/files/2018-12/2017-03-09-information-note-air-passenger-rights-on-claim-agencies_en.pdf" data-linkid="008f4018-0fab-4129-9200-8f62013b3f81" target="_blank"><span class="label-end"><span>Information</span><svg focusable="false" class="wider" aria-label="PDF"> <title>PDF</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#file"></use></svg></span></a> notice on relevant EU consumer protection, marketing and data protection law applicable to claim agencies' activities in relation to Regulation 261/2004 on air passenger rights. </p> </div> </div><a id="interactive-content-end" name="interactive-content-end"></a></div> <div class="article-related ye-faqs"> <h2>FAQs</h2> <ul> <li><a target="_blank" href="https://transport.ec.europa.eu/system/files/2023-10/QA_Israel_and_air_passenger_rights.pdf">Q&A - Assistance to passengers for flight disruptions caused by the conflict in Israel</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/faq/index_en.htm">FAQs - Air passenger rights</a></li> </ul> </div> <div class="article-related eu-legislation"> <h2>EU legislation</h2> <ul> <li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1476179175834&uri=CELEX:32004R0261" data-linkid="26a01941-2560-4c76-9acf-1b7416c9b35d" title="EU Regulation on air passenger rights">EU Regulation on air passenger <span class="label-end"><span>rights</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> <li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32002R0889" data-linkid="3841232c-dc78-4180-8440-b29e36fd8799" title="EU Regulation on air carrier liability in respect of the carriage of passengers and their baggage">EU Regulation on air carrier liability in respect of the carriage of passengers and their <span class="label-end"><span>baggage</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> <li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1476179676680&uri=CELEX:32008R1008" data-linkid="2b78df72-6200-4533-ba16-883c76e6cedf" title="EU Regulation on common rules for the operation of air services">EU Regulation on common rules for the operation of air <span class="label-end"><span>services</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> <li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52016XC0615(01)" data-linkid="b94b9b49-a9ca-4d8d-97c9-512558ed818b" title="European Commission Interpretative Guidelines on air passenger rights">European Commission Interpretative Guidelines on air passenger <span class="label-end"><span>rights</span><svg focusable="false" aria-label="Open as an external link"> <title>Open as an external link</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> </ul> </div> <div class="article-related"> <h2>Need more information on rules in a specific country?</h2><a class="button ext" target="_blank" href="https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07">Ask national administrations<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></div>  <div class="article-related"> <h2>Need support from assistance services?</h2> <p>Get in touch with specialised assistance services</p><button id="advice-button" class="standard arrow toggle">Get help and advice<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><div id="advice-content" class="toggle-content"> <div data-service-name="passenger_rights_air" class="help-advice"><a data-linkid="5b4ebca7-f005-47a4-ab57-f05ea25f9eb1" href="https://transport.ec.europa.eu/transport-themes/passenger-rights/air/enquiry-form-air-passengers_en" title="Questions about air passenger rights / how to complain?">Questions about air passenger rights / how to complain?</a></div> <div data-service-name="country's European consumer centre" class="help-advice"> <p> <a href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en">Get help or advice from your country's European consumer centre</a> </p> </div> <div data-service-name="ASF"> <p>You can also use the <strong><a data-linkid="99515abc-5143-4601-834f-d58adec3d203" href="https://asf.youreurope.europa.eu/?lang=en" title="assistance service finder">assistance service finder</a></strong> to find the right help for you.</p> </div> </div> </div> <div id="last-checked"><span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#calendar"></use></svg>Last checked: 08/02/2024</span></div> </div> </div> <div id="share-page"> <div>Share this page</div> <ul> <li><a 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