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Voice support for the AI era | Zendesk Singapore
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0 10 16" fill="currentColor" theme="[object Object]" class="Breadcrumbsstyle__Separator-sc-16xz1hx-3 kxqCcm"><path d="M.324 2.449 2.021.752 9.27 8l-7.248 7.248-1.697-1.697 5.551-5.552z"></path></svg><meta itemProp="name" content="Zendesk for service"/><meta itemProp="position" content="1"/></li><li itemProp="itemListElement" itemscope="" itemType="https://schema.org/ListItem" class="Breadcrumbsstyle__Crumb-sc-16xz1hx-2 iYXkfi"><span data-interaction-type="link-primary" aria-current="page" itemProp="item" class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Voice</span></span><meta itemProp="name" content="Voice"/><meta itemProp="position" content="2"/></li></ol></nav></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 jogLJb"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eYalpn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Integrated voice software</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Stay dialled in</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Speak direct to customers to deliver personalised solutions to complex issues</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/sg/register/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 eTmXgE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hDRdYf" data-garden-id="buttons.anchor" 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class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle-quarter" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 dnphas"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/voice/hero@2x.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 bVhRnP"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/voice/voice-hero-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/voice-hero-screenshot@2x-en-gb.png 2x" 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class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">Even in the age of emails, texts and DMs, sometimes talking to a real person solves the problem fastest. Our integrated voice solution syncs with all other channels and lets agents see all customer information right away. Now that has a nice ring to it!</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-1a0e60d4-0 bxtrZX"><path d="M10.24 6.4h6.4V0h-6.4zm-2.88 5.76a3.52 3.52 0 1 1-7.04 0 3.52 3.52 0 0 1 7.04 0zM3.84 0 0 6.4h7.68zm9.6 8.96-3.84 6.4h7.68z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Instant customer information</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Immediately set up phone numbers, voicemail and text messages.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" class="sc-1a0e60d4-1 grbVIK"><path d="M5.667 12v3.938l4-3.938zm16-6.667a5.332 5.332 0 0 1-5.333 5.333H5.667C2.72 10.666.334 8.279.334 5.333S2.721 0 5.667 0h10.667a5.332 5.332 0 0 1 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Embedded voice</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Add a call button to give your customers a seamless way to contact you in your mobile app or browser.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 15 16" fill="currentColor" class="sc-1a0e60d4-2 eWaIIx"><path d="M10.933 8a3.2 3.2 0 1 1-6.4 0 3.2 3.2 0 0 1 6.4 0zM9.6 1.867a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0zm0 12.266a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0zm-5.6-3.2a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0zm0-5.866a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0zm11.2 5.866a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0zm0-5.866a1.867 1.867 0 1 1-3.734 0 1.867 1.867 0 0 1 3.734 0z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Unified conversations</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Handle calls, voicemails and texts in the same space where you manage emails, chat and social messaging.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 iGOfOB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">The basics</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Get the 411</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hHkeAk Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/jump-start-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/voice/jump-start-screenshot@2x-en-gb.png 2x" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Take calls immediately with a cloud-based voice solution that works right out of the box.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27566%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/what-you-have-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/what-you-have-screenshot@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/what-you-have-screenshot@2x-en-gb.png"/></noscript></span></span></div><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Use what you have</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Integrate your preferred <a href="/sg/service/voice/talk-partner-edition/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>call centre solution</span></a> into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27562%27%20height=%27416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/customize-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/customize-screenshot@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/customize-screenshot@2x-en-gb.png"/></noscript></span></span></div><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Customise with apps</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/sg/apps/directory/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Extend voice capabilities</span></a> with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dPBDSI"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Routing and queuing calls</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Always on call</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing and overflow and after-hours routing. Set your maximum queue size and waiting time, and allow callers to request a callback instead of holding.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/voice/routing@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/voice/routing@2x.png"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27323%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/voice/ivr-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/ivr-screenshot@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/ivr-screenshot@2x-en-gb.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bXJdJo"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Monitoring and reporting</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Keep an eye out</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and other conversational experiences. Monitor and record calls to ensure quality conversations while protecting customer privacy.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 kCyqTL"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle-quarter" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 ilmJck"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/voice/monitoring@2x.png"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 dStWCZ"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27361%27%20height=%27283%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/voice/reporting-screenshot@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/voice/reporting-screenshot@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/voice/reporting-screenshot@2x-en-gb.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png" alt="Logo: Harry's" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Katie Rogers</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Director of Customer Experience at <a href="/sg/customer/harrys/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Harry's</span></a></p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27381%27%20height=%27476%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/voice/harrys@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/voice/harrys@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/voice/harrys@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="luke" class="Statstyle__StatRoot-sc-17s8ggd-0 gYWDwo"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">50%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> reduction in abandonment rate</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="luke" class="Statstyle__StatRoot-sc-17s8ggd-0 gYWDwo"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">80%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> of calls answered in 60 seconds or less</p><p class="stat-text"></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">More resources</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753c-.065.065-.075.134-.024.205l.03.035 6.746 6.933z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 6.739-6.927c.59-.59.618-1.491.084-2.11l-.084-.091L1.056.045l-.984.984 6.753 6.753c.065.065.075.134.024.205l-.03.035-6.746 6.933z"></path></svg></button></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 PnLxO slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> <!-- -->Previous</button><div class="slick-list"><div class="slick-track" style="width:166.66666666666669%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Best practices for Zendesk Talk</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">How-to Guide</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" 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href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Product updates</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Top Features</h2><ul><li><a href="/sg/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></a></li><li><a href="/sg/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Messaging & live chat</span></a></li><li><a href="/sg/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system software</span></a></li><li><a href="/sg/service/messaging/live-chat/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a></li><li><a href="/sg/service/help-center/knowledge-base-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge 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hpSOeB">Company</h2><ul><li><a href="/sg/about/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">About us</span></a></li><li><a href="/sg/company/press/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Press</span></a></li><li><a href="/sg/company/events/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Events</span></a></li><li><a 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/voice/","es":"https://www.zendesk.es/service/voice/","fr":"https://www.zendesk.fr/service/voice/","hk":"https://www.zendesk.hk/service/voice/","it":"https://www.zendesk.com/it/service/voice/","kr":"https://www.zendesk.kr/service/voice/","mx":"https://www.zendesk.com.mx/service/voice/","nl":"https://www.zendesk.nl/service/voice/","th":"https://www.zendesk.com/th/service/voice/","tw":"https://www.zendesk.tw/service/voice/","au":"https://www.zendesk.com/au/service/voice/","in":"https://www.zendesk.com/in/service/voice/","sg":"https://www.zendesk.com/sg/service/voice/","dk":"https://www.zendesk.com/dk/service/voice/","se":"https://www.zendesk.com/se/service/voice/","us":"https://www.zendesk.com/service/voice/","jp":"https://www.zendesk.co.jp/service/voice/","br":"https://www.zendesk.com.br/service/voice/","gb":"https://www.zendesk.co.uk/service/voice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_encloseme":"1","_wp_page_template":"templates/page-capability-voice.php","_katamari-temp-source_id":"603177","katamari-1":"Integrated voice software","katamari-2":"Stay dialled in","katamari-3":"Speak direct to customers to deliver personalised solutions to complex issues","katamari-cta-1":"Start your free trial","katamari-cta-2":"View demo","katamari-4":"Known as Zendesk Talk","katamari-5":"Talk it out","katamari-6":"Even in the age of emails, texts and DMs, sometimes talking to a real person solves the problem fastest. Our integrated voice solution syncs with all other channels and lets agents see all customer information right away. Now that has a nice ring to it!","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_relk7v61yx popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Instant customer information","katamari-8":"Immediately set up phone numbers, voicemail and text messages.","katamari-9":"Embedded voice","katamari-10":"Add a call button to give your customers a seamless way to contact you in your mobile app or browser.","katamari-11":"Unified conversations","katamari-12":"Handle calls, voicemails and texts in the same space where you manage emails, chat and social messaging.","katamari-13":"The basics","katamari-14":"Get the 411","katamari-15":"Jumpstart your calls","katamari-16":"Take calls immediately with a cloud-based voice solution that works right out of the box.","katamari-17":"Use what you have","katamari-18":"Integrate your preferred \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecall centre solution\u003c/span\u003e\u003c/a\u003e into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.","katamari-19":"Customise with apps","katamari-20":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eExtend voice capabilities\u003c/span\u003e\u003c/a\u003e with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.","katamari-21":"Jumpstart your calls","katamari-22":"Take calls immediately with a cloud-based voice solution that works right out of the box.","katamari-23":"Use what you have","katamari-24":"Integrate your preferred \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecall centre solution\u003c/span\u003e\u003c/a\u003e into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.","katamari-25":"Customise with apps","katamari-26":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eExtend voice capabilities\u003c/span\u003e\u003c/a\u003e with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.","katamari-27":"Routing and queuing calls","katamari-28":"Always on call","katamari-29":"Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing and overflow and after-hours routing. Set your maximum queue size and waiting time, and allow callers to request a callback instead of holding.","katamari-30":"Monitoring and reporting","katamari-31":"Keep an eye out","katamari-32":"Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and other conversational experiences. Monitor and record calls to ensure quality conversations while protecting customer privacy.","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/harrys.png, https://web-assets.zendesk.com/images/p-capabilities/voice/harrys@2x.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png\" alt=\"Logo: Harry's\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eKatie Rogers\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eSenior Director of Customer Experience at \u003ca href=\"/customer/harrys/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-33":"\u003cspan class=\"stat-figure stat-figure-luke\"\u003e50%\u003c/span\u003e reduction in abandonment rate","katamari-34":"\u003cspan class=\"stat-figure stat-figure-luke\"\u003e80%\u003c/span\u003e of calls answered in 60 seconds or less","katamari-35":"More resources","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk\"\u003e\r\n \u003ch4\u003eBest practices for Zendesk Talk\u003c/h4\u003e\r\n \u003cp\u003eHow-to Guide\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/integrated-phone-support/\"\u003e\r\n \u003ch4\u003eWhat to know about integrated phone support\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/call-center-software/\"\u003e\r\n \u003ch4\u003eImprove support with modern call centre software\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/6-reasons-every-call-center-use-integrated-ticketing-system/\"\u003e\r\n \u003ch4\u003e6 reasons to use an integrated ticketing system\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer/adslot/\"\u003e\r\n \u003ch4\u003eHow Adslot used integrated voice software\u003c/h4\u003e\r\n \u003cp\u003eCustomer story\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn more\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-36":"Customer service is hard. Zendesk makes it easier.","katamari-cta-3":"Start your free trial","katamari-cta-4":"View demo","_edit_lock":"1728401837:5371","_edit_last":"5371","zen-breadcrumb1Text":"Zendesk for service","zen-breadcrumb2Text":"Voice","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png","l10n-variant-swap-2-img-alt__1":"Logo: Harry's","l10n-variant-swap-2-blockquote__0":"“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”","l10n-variant-swap-2-p__1":"Katie Rogers","l10n-variant-swap-2-p__2":"Senior Director of Customer Experience at \u003ca href=\"/customer/harrys/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-3-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg","l10n-variant-swap-3-img-data-src__1":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg","l10n-variant-swap-3-img-data-src__2":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg","l10n-variant-swap-3-img-data-src__3":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg","l10n-variant-swap-3-img-data-src__4":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg","l10n-variant-swap-3-h4__0":"Best practices for Zendesk Talk","l10n-variant-swap-3-p__1":"How-to Guide","l10n-variant-swap-3-p__2":"Read the article","l10n-variant-swap-3-h4__4":"What to know about integrated phone support","l10n-variant-swap-3-p__5":"Blog post","l10n-variant-swap-3-p__6":"Read the article","l10n-variant-swap-3-h4__8":"Improve support with modern call centre software","l10n-variant-swap-3-p__9":"Blog post","l10n-variant-swap-3-p__10":"Read the article","l10n-variant-swap-3-h4__12":"6 reasons to use an integrated ticketing system","l10n-variant-swap-3-p__13":"Blog post","l10n-variant-swap-3-p__14":"Read the article","l10n-variant-swap-3-h4__16":"How Adslot used integrated voice software","l10n-variant-swap-3-p__17":"Customer story","l10n-variant-swap-3-p__18":"Learn more","zen-hero-supertitle":"Voice for the AI era","zen-hero-heading":"Dial up your voice support with AI","zen-hero-body":"Only Zendesk voice offers human connection with AI at the centre. Deliver more personalised, high-quality customer experiences at scale on every call, from start to finish.","zen-watch-video":"Watch video","zen-benefits":"Benefits","zen-benefits-heading":"Genuine human connection meets AI-powered precision","zen-benefits-card-1-title":"Manage calls in one place","zen-benefits-card-1-body":"Direct and route calls in the same workspace as your other channels and have full context in every interaction.","zen-benefits-card-2-title":"Resolve calls with automation","zen-benefits-card-2-body":"Offer non-stop voice support and resolve 50% of customer interactions with AI agents for voice.","zen-benefits-card-3-title":"Use AI to finish calls faster","zen-benefits-card-3-body":"Allow agents to provide accurate answers with instant insights and reduce time spent on transcripts and summaries after calls.","zen-benefits-card-4-title":"Monitor quality, boost CSAT","zen-benefits-card-4-body":"Track all conversations to identify and act on performance trends, so you maintain high-quality interactions.","zen-features":"Features","zen-features-heading":"AI built into every stage of the call","zen-features-1-title":"Inbound calls","zen-features-1-body":"Assign AI agents to answer calls. Using natural, adaptable language to support customers, AI agents can solve sophisticated interactions and redirect customers to a human agent if necessary.","zen-features-1-cta":"Explore AI agents","zen-coming-soon":"Coming soon","zen-features-2-title":"Live calls","zen-features-2-body":"Once a call is transferred, empower your team with Zendesk agent copilot for voice. This proactive assistant offers live suggestions, allowing agents to resolve interactions faster and with precision.","zen-features-2-cta":"Explore agent copilot","zen-features-3-title":"Post calls","zen-features-3-body":"After a call is complete, our AI will automatically summarise and deliver the call transcription directly into your agent's workspace so they can jump into the next conversation.","zen-features-3-cta":"Explore Zendesk AI","zen-features-4-title":"Quality assurance","zen-features-4-body":"Identify churn risks and outliers. Access insights and evaluate 100% of customer and AI agent conversations to ensure high-quality interactions.","zen-features-4-cta":"Explore QA","zen-testimonial":"Testimonial","zen-testimonial-stat-1-figure":"94%","zen-testimonial-stat-1-label":"One-touch tickets","zen-testimonial-stat-2-figure":"96%","zen-testimonial-stat-2-label":"CSAT","zen-testimonial-quote":"“We cut our wrap-up time after each phone call from three minutes to just one minute.”","zen-testimonial-author":"Tim Kyse","zen-testimonial-author-title":"Vice President of Customer Experience","zen-faq-heading":"Native voice – easy to use and scale","zen-faq-1-q":"Reach the right agent every time","zen-faq-1-a":"Support customers faster with IVR, group, prioritised, overflow and after-hours routing. Set your maximum queue size and waiting time, and allow callers to request a callback instead of holding.","zen-faq-2-q":"Get a voice architecture that is open and flexible","zen-faq-2-a":"Voice supports VoIP, PSTN and embedded options, making communication flexible. You can transfer calls, set up conferences with wait time tracking and callback options. Extend voice capabilities with apps from the \u003ca href=\"/marketplace/apps/\"\u003eZendesk Marketplace\u003c/a\u003e.","zen-faq-3-q":"Use data to make decisions","zen-faq-3-a":"Measure and improve your operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and more. Monitor and record calls to ensure quality conversations while protecting customer security and privacy.","zen-faq-4-q":"Promote collaboration and coach agents","zen-faq-4-a":"Enable your team to work together better through call conferencing, call barging, warm transfers, and live coaching that complement the complete call history in Zendesk.","zen-faq-5-q":"Keep your lines open with a complete phone solution","zen-faq-5-a":"Provide phone access to your customers with toll-free and international numbers, call conferencing, business hours, voicemail, extensions, block lists and more for the complete phone solution.","zen-resources":"Additional resources","zen-resource-type-app-store":"App store","zen-resource-type-guide":"Guide","zen-resource-type-article":"Article","zen-resources-1-title":"Zendesk Marketplace","zen-resources-2-title":"Guide to using voice","zen-resources-3-title":"Intelligent call routing: How it works and best practices","zen-resources-4-title":"Guide to omnichannel contact centres","zen-action-footer-supertitle":"Get started","zen-action-footer-heading":"Try Zendesk for free","last_modified_by":"bureauworks","_tms_delivery":"2024-10-10 05:59:58","canonical":"https://www.zendesk.com/sg/service/voice/","seoTitle":"Voice support for the AI era | Zendesk Singapore","seoDescription":"Zendesk voice, built natively into Zendesk, is the only voice solution that is easy to use, scale, and delivers end-to-end AI across the entire call journey.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3zWTmFG","facebook":"https://zdsk.co/3XYoHju","linkedin":"https://zdsk.co/3XXo4GF"},"path":"/service/voice/","title":"Capability - Voice","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-10-10 13:59:58","updatedAtFormatted":"October 10, 2024","content":""},"preview":false,"id":676,"locale":"sg"},"__lang":"sg","__namespaces":{"header":{"brand_logoname_blog":"Zendesk Blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Company news and announcements","marketplace":"Marketplace","arialabel_toggle":"Toggle Mobile Menu","arialabel_search":"Search","contact_us":"Contact us","primary_btn":"Start free trial","primary_btn_blog":"Start free trial","secondary_btn_pricing":"Buy now","secondary_btn_login":"Sign in","secondary_btn_demo":"Watch demo","return_to_homepage":"Go to Zendesk homepage","newsroom_navlink_press_releases":"Press releases","newsroom_navlink_media":"Media resources","primary_btn_newsroom":"Contact","dropdown_products":"Products","dropdowns_service_title":"Zendesk for service","dropdowns_service_subtitle":"The complete service solution","dropdowns_sell_title":"Zendesk for sales","dropdowns_sell_subtitle":"The modern sales 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In the meantime, we highly recommend starting a free trial.","submit_btn":"Submit","back_btn":"Back","next_btn":"Next","error":"\u003c0\u003eSorry, something went wrong!\u003c/0\u003e\u003c1\u003ePlease reload the page and try again, or you can \u003c2\u003econtact Zendesk for support\u003c/2\u003e.\u003c/1\u003e","message_lbl":"Message","optin_lbl":"By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time.","optin_text":"By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the \u003c0\u003e\u003c/0\u003e.","link_privacy_notice_alt":"Zendesk Privacy Notice","fld_err_select_option":"Please select an option","almost_done":"Almost complete. 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