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class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 45 44" width="45" xmlns="http://www.w3.org/2000/svg"> <path d="m9.5078 21.7695c0 2.7012-1.4648 4.4297-3.8789 4.4297-2.4258 0-3.8789-1.7227-3.8789-4.4297 0-2.7188 1.4883-4.4238 3.8789-4.4238 2.4023 0 3.8789 1.7109 3.8789 4.4238zm-6.6738 0c0 2.0977 1.0371 3.457 2.7949 3.457 1.7344 0 2.7949-1.3594 2.7949-3.457 0-2.1152-1.0664-3.4512-2.7949-3.4512-1.7227.0001-2.7949 1.336-2.7949 3.4512zm9.1264 3.2227h-.0938v1.0078h-.9609v-8.8242h1.0078v3.5039h.0938c.3457-.6797 1.1133-1.1074 1.9805-1.1074 1.6055 0 2.6484 1.2832 2.6484 3.2695 0 1.9746-1.0488 3.2695-2.6484 3.2695-.8789 0-1.6289-.416-2.0274-1.1191zm-.0703-2.1504c0 1.459.7148 2.3613 1.8633 2.3613 1.1543 0 1.8398-.8848 1.8398-2.3613s-.6855-2.3613-1.8398-2.3613c-1.1484 0-1.8633.9023-1.8633 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d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 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globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 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6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 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2.362zm0-5.631c-1.799 0-2.912 1.236-2.912 3.269 0 2.028 1.113 3.27 2.912 3.27s2.912-1.242 2.912-3.27c0-2.033-1.113-3.269-2.912-3.269zm-17.071 6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV a Domácnost" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 91 44" width="91" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9746 25.8887v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7315 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm8.2856-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4101.6739-1.1015 1.043-1.9453 1.043-1.2246 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.2812-.0059.4688-.0234v.8496c-.1992.0352-.3926.0586-.5918.0586-1.3008 0-1.8223-.4805-1.8223-1.6875v-3.832h-1.0195v-.8438h1.0195v-1.6348z"></path></svg></span><span class="globalnav-link-text">TV a Domácnost</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - entertainment" class="globalnav-item globalnav-item-entertainment globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/services/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Zábava" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment" data-autom="gn_entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 41 44" width="41" xmlns="http://www.w3.org/2000/svg"> <path d="m.8438 25.25 4.7871-6.6621v-.0938h-4.6231v-.9492h5.9883v.75l-4.7637 6.6621v.0938h4.8633v.9492h-6.2519zm7.5498-1.0137v-.0117c0-1.125.832-1.7754 2.3027-1.8633l1.8105-.1113v-.5742c0-.7793-.4746-1.2012-1.418-1.2012-.7559 0-1.2539.2812-1.418.7734l-.0059.0176h-1.0195l.0059-.0352c.1641-.9902 1.125-1.6582 2.4727-1.6582 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-1.0195v-.9316h-.0938c-.3984.6738-1.0605 1.043-1.9102 1.043-1.2012 0-2.1094-.7266-2.1094-1.875zm2.3203.9902c1.0371 0 1.793-.6797 1.793-1.582v-.5742l-1.6875.1055c-.9609.0586-1.3828.3984-1.3828 1.0254v.0117c0 .6387.5449 1.0137 1.2773 1.0137zm-.0938-6.4219 1.0371-1.9922h1.207l-1.3535 1.9922zm5.8213 6.1875h-.0938v1.0078h-1.0195v-8.8242h1.0195v3.5039h.0938c.3457-.6738 1.1016-1.1074 1.9688-1.1074 1.6055 0 2.6484 1.2832 2.6484 3.2637v.0117c0 1.9688-1.0488 3.2637-2.6484 3.2637-.8789 0-1.582-.416-1.9688-1.1191zm3.5742-2.1445v-.0117c0-1.4707-.6855-2.3613-1.8398-2.3613-1.1484 0-1.8516.9023-1.8516 2.3613v.0117c0 1.459.7031 2.3613 1.8516 2.3613 1.1543 0 1.8398-.8906 1.8398-2.3613zm2.1309 1.3887v-.0117c0-1.125.832-1.7754 2.3027-1.8633l1.8105-.1113v-.5742c0-.7793-.4746-1.2012-1.418-1.2012-.7559 0-1.2539.2812-1.418.7734l-.0059.0176h-1.0195l.0059-.0352c.1641-.9902 1.125-1.6582 2.4727-1.6582 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-1.0195v-.9316h-.0938c-.3984.6738-1.0605 1.043-1.9102 1.043-1.2012 0-2.1094-.7266-2.1094-1.875zm2.3203.9902c1.0371 0 1.793-.6797 1.793-1.582v-.5742l-1.6875.1055c-.9609.0586-1.3828.3984-1.3828 1.0254v.0117c0 .6387.5449 1.0137 1.2773 1.0137zm3.7705-5.543h1.0781l1.7285 5.2031h.0938l1.7285-5.2031h1.0781l-2.3379 6.3164h-1.0312zm6.3252 4.5527v-.0117c0-1.125.832-1.7754 2.3027-1.8633l1.8105-.1113v-.5742c0-.7793-.4746-1.2012-1.418-1.2012-.7559 0-1.2539.2812-1.418.7734l-.0059.0176h-1.0195l.0059-.0352c.1641-.9902 1.125-1.6582 2.4727-1.6582 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-1.0195v-.9316h-.0938c-.3984.6738-1.0605 1.043-1.9102 1.043-1.2012 0-2.1094-.7266-2.1094-1.875zm2.3203.9902c1.0371 0 1.793-.6797 1.793-1.582v-.5742l-1.6875.1055c-.9609.0586-1.3828.3984-1.3828 1.0254v.0117c0 .6387.5449 1.0137 1.2773 1.0137z"></path></svg></span><span class="globalnav-link-text">Zábava</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - accessories" class="globalnav-item globalnav-item-accessories globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/cz/shop/accessories/all" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Doplňky" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 44 44" width="44" 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1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0078v-3.8438c0-1.1367-.4805-1.6758-1.4883-1.6758s-1.6582.6738-1.6582 1.7812v3.7384h-1.0078zm.5742-2.8711h1.1016l.8613 1.3301h.0938l.8613-1.3301h1.1016l-1.418 1.9922h-1.1836zm10.21 2.8711h1.2363l-2.7188 2.707 2.9004 3.6094h-1.2832l-2.3672-2.959-.6035.5625v2.3965h-1.0078v-8.8242h1.0078v5.2676h.0938zm2.581 8.5664v-.8613c.123.0234.2812.0293.4219.0293.5801 0 .8965-.2754 1.1602-1.0371l.1172-.375-2.3379-6.3223h1.0898l1.7344 5.1973h.0938l1.7285-5.1973h1.0722l-2.4668 6.7031c-.5391 1.4648-1.043 1.8984-2.1621 1.8984-.1348.0001-.3106-.0117-.4512-.0351z"></path></svg></span><span class="globalnav-link-text">Doplňky</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/cz/support/" 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1.8691-2.3613zm2.1885 0c0-1.9805 1.0488-3.2695 2.6543-3.2695.8789 0 1.623.416 1.9805 1.1074h.0879v-3.5039h1.0078v8.8242h-.9609v-1.0078h-.0938c-.3984.7031-1.1484 1.1191-2.0215 1.1191-1.6172 0-2.6543-1.2832-2.6543-3.2695zm1.0429 0c0 1.4766.6914 2.3613 1.8457 2.3613 1.1484 0 1.8574-.9023 1.8574-2.3613 0-1.4473-.7148-2.3613-1.8574-2.3613-1.1484 0-1.8457.8906-1.8457 2.3613zm12.2554 0c0 1.9746-1.0488 3.2695-2.6543 3.2695-.9023 0-1.6289-.3926-1.9746-1.0605h-.0938v3.0586h-1.0078v-8.4258h.9609v1.0547h.0938c.4043-.7266 1.1602-1.166 2.0215-1.166 1.6113 0 2.6543 1.2832 2.6543 3.2695zm-1.043 0c0-1.4766-.6914-2.3613-1.8457-2.3613-1.1426 0-1.8633.9082-1.8633 2.3613 0 1.4473.7207 2.3613 1.8574 2.3613 1.1602 0 1.8516-.8847 1.8516-2.3613zm2.1885 0c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2422-2.9121-3.2695zm4.7813 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8672 1.8691-2.3613zm2.5048-3.1582h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.914h-1.0078v-6.3164zm4.0752 4.5469c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.324h-.9609v-.9316h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246-.0001-2.1328-.7266-2.1328-1.8809zm4.125-.586v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0372.0002 1.8047-.6795 1.8047-1.5819z"></path></svg></span><span class="globalnav-link-text">Podpora</span></span></a> </li> </ul> </div> </div> </div> </li> <li class="globalnav-item globalnav-search" data-topnav-flyout-label="Hledat na apple.com" data-analytics-title="open - search field" data-autom="globalnav-search"> <a role="button" 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href="#topic-1">PODMÍNKY PRODEJE A REFUNDACÍ („PODMÍNKY“)</a></li> <li class="as-shopagreement-listitem"><a href="#topic-2">Vracení zboží</a></li> <li class="as-shopagreement-listitem"><a href="#topic-3">Bezdrátové služby</a></li> <li class="as-shopagreement-listitem"><a href="#topic-4">Ceny a opravy/snížení cen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-5">Objednávky, přijetí a potvrzení objednávky</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Doručování</a></li> <li class="as-shopagreement-listitem"><a href="#topic-7">Roční omezená záruka společnosti Apple</a></li> <li class="as-shopagreement-listitem"><a href="#topic-8">Zákonná práva spotřebitelů</a></li> <li class="as-shopagreement-listitem"><a href="#topic-9">Oddělení péče o zákazníky Apple Store</a></li> <li class="as-shopagreement-listitem"><a href="#topic-10">Vývoz zboží</a></li> <li class="as-shopagreement-listitem"><a href="#topic-11">Dostupnost produktu a omezení</a></li> <li class="as-shopagreement-listitem"><a href="#topic-12">Platby</a></li> <li class="as-shopagreement-listitem"><a href="#topic-13">Vzorový formulář pro vrácení produktu nebo odstoupení od smlouvy o poskytování služeb</a></li> <li class="as-shopagreement-listitem"><a href="#topic-14">Alternativní řešení sporů</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-1"> <h3 class="as-help-helpoverlaysubtitle"> PODMÍNKY PRODEJE A REFUNDACÍ („PODMÍNKY“) </h3> <p class="as-help-helpoverlaysummary"> Děkujeme vám za váš nákup v obchodě Apple Online Store. Naší snahou je zajistit, aby váš zážitek při vyhledávání, vybírání a nakupování našich produktů v obchodě Apple Online Store na adrese <a href="https://www.apple.com/cz/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/cz</a>, prostřednictvím mobilní aplikace Apple Store nebo při telefonním kontaktu s naším zákaznickým centrem Apple Contact Center byl vždy maximálně odměňující. Obchod Apple Online Store, mobilní aplikace Apple Store i kontaktní centrum Apple Contact Center jsou provozovány Apple Distribution International Ltd., společností založenou v Irské republice, se sídlem Hollyhill Industrial Estate, Hollyhill, Cork, Irsko, jež je registrována pod číslem 470672 irským Úřadem pro registraci společností. Pro větší srozumitelnost a usnadnění obchod Apple Online Store a kontaktní centrum Apple Contact Center dále společně uvádíme jen jako „Apple Store“ a společnost Apple Distribution International Ltd. jen jako „Apple“ nebo „my“ a jeho tvary. Kontaktovat společnost Apple můžete na výše uvedené adrese jejího sídla, na bezplatné telefonní lince 800 701 391od pondělí do pátku od 08:00 do 17:00 hodin nebo e-mailem na adrese: <a href="mailto:contactus.cz@euro.apple.com">contactus.cz@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Na transakce prováděné v Apple Storu se podobně jako na jakýkoli jiný nákup zboží vztahují příslušné podmínky. Zakoupíte-li produkt prostřednictvím Apple Storu, pak kupní smlouva uzavřená mezi vámi a společností Apple podléhá těmto Podmínkám a zároveň Zásadám ochrany osobních údajů a Podmínkám použití. Pro zadání objednávky prostřednictvím Apple Storu musíte být starší 18 let. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-2"> <h3 class="as-help-helpoverlaysubtitle"> Vracení zboží </h3> <p class="as-help-helpoverlaysummary"> Máte zákonné právo na zrušení objednávky, vrácení zboží nebo odstoupení od smlouvy o poskytování služeb, a to z libovolného důvodu. Jestliže chcete vrátit produkt zakoupený v Apple Storu nebo odstoupit od smlouvy o poskytování služeb, zašlete nám oznámení o zamýšleném vrácení produktu nebo odstoupení od smlouvy ve lhůtě 14 dnů ode dne, kdy jste vy sami nebo vámi pověřená osoba fyzicky převzali produkt(y), případně ode dne, kdy jste uzavřeli smlouvu o poskytování služeb. V případě, že jste v jedné objednávce objednali více produktů, zašlete nám oznámení o jejich zamýšleném vrácení ve lhůtě 14 dnů ode dne, kdy jste vy sami nebo vámi pověřená osoba fyzicky převzali poslední z produktů uvedených na této objednávce. Za účelem uplatnění těchto práv je zapotřebí, abyste ve vztahu k nám jasně vyjádřili svůj úmysl vrátit produkt, zrušit objednávku nebo odstoupit od smlouvy o poskytování služeb. Svůj úmysl nám můžete oznámit zasláním vzorového formuláře připojeného na konci těchto Zásad standardní poštou, odesláním elektronického formuláře, který je k dispozici online po kliknutí na odkaz <a href="/cz/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home"> http://www.apple.com/cz/shop/account/home</a>, telefonicky na bezplatné lince 800 701 391, nebo zasláním e-mailu na adresu: <a href="mailto:contactus.cz@euro.apple.com">contactus.cz@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Poté, co nám svůj úmysl takto oznámíte, nám produkt jednoduše vraťte spolu s původním dokladem o nákupu, v původním obalu a s přibaleným příslušenstvím. Po oznámení svého úmyslu vrátit produkt nebo zrušit smlouvu o poskytování služeb máte dalších 14 dní na vrácení produktu nebo sjednání jeho vyzvednutí. Jakmile produkt vyzvedneme, nebo jej převezmeme od přepravce v případě, kdy produkt přepravci dopravíte sami, anebo obdržíme potvrzení o odeslání produktu, ve lhůtě 14 dnů vám poskytneme refundaci dle vámi původně zvoleného způsobu úhrady. </p> <p class="as-help-helpoverlaysummary"> Vezměte laskavě na vědomí, že s výjimkou vadného či nevyhovujícího zboží nemůžete vrátit následující: </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Elektronicky stažený software, kdy jeho stahování započalo na základě vašeho výslovného předchozího souhlasu a potvrzení, že pozbýváte svého práva na odstoupení.</li> <li class="as-help-helpoverlaylistitem">Předplatné služeb Software-Up-To-Date, dárkové karty iTunes a jakékoli produkty Apple Developer.</li> <li class="as-help-helpoverlaylistitem">Služby zahrnující dárkové zabalení zboží, kdy byly poskytnuty v plném rozsahu a jejich poskytnutí započalo na základě vašeho výslovného předchozího souhlasu a potvrzení, že v okamžiku poskytnutí služby v plném rozsahu pozbýváte svého práva na odstoupení. V případě, že služby nebyly poskytnuty v plném rozsahu a vy jste požádali, aby jejich poskytnutí započalo do 14 dnů ode dne uzavření smlouvy o poskytování služeb, bude vám účtována poměrná částka za služby poskytnuté do okamžiku, než jste nám oznámili váš úmysl od smlouvy odstoupit.</li> <li class="as-help-helpoverlaylistitem">Počítačový software v uzavřeném obalu, který byl po doručení rozbalen.</li> </ul> <p class="as-help-helpoverlaysummary"> V případě poškozeného produktu můžeme částku, o kterou byla hodnota produktu snížena, odečíst z vám refundovaného obnosu. </p> <p class="as-help-helpoverlaysummary"> Uhradíme vám veškeré náklady, které vynaložíte ve spojitosti s produktem nebo službou, avšak s výjimkou výdajů za expresní doručení (pokud jste si nezvolili standardní doručení). </p> <p class="as-help-helpoverlaysummary"> Úplné informace o postupu vracení zboží zakoupeného v Apple Storu naleznete v oddíle Vrácení a refundace na stránkách nápovědy pro zákazníky na adrese <a href="/cz/shop/help/returns_refund" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/returns_refund">http://www.apple.com/cz/shop/help/returns_refund</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-3"> <h3 class="as-help-helpoverlaysubtitle"> Bezdrátové služby </h3> <p class="as-help-helpoverlaysummary"> Některé produkty Apple využívají bezdrátové služby, jež mohou být spojeny s dodatečnými náklady a jež podléhají podmínkám sjednaným v samostatné smlouvě mezi vámi a zvoleným poskytovatelem bezdrátových služeb. Další informace poskytne mobilní operátor. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-4"> <h3 class="as-help-helpoverlaysubtitle"> Ceny a opravy/snížení cen </h3> <p class="as-help-helpoverlaysummary"> Společnost Apple si vyhrazuje právo kdykoli změnit ceny produktů nabízených v Apple Storu a opravit případné chyby v cenách, k nimž může nevyhnutelně dojít. Jakékoli změny cen nemají vliv na objednávky, které již byly přijaty společností Apple. V případě chyby v ceně vás o této chybě uvědomíme a umožníme vám buď realizovat transakci za správnou cenu, nebo zrušit objednávku, aniž by vám tím vznikly jakékoli náklady. Další informace o cenách a daních naleznete v oddíle Platby a DPH na stránkách nápovědy pro zákazníky na adrese <a href="/cz/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/cz/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> Kromě práva na zrušení vaší objednávky, vrácení zboží nebo na odstoupení od smlouvy o poskytování služeb z libovolného důvodu, jak je vysvětleno výše, máte rovněž možnost kontaktovat Apple Store na bezplatné lince 800 701 391 a požádat o refundaci, případně o započtení rozdílu ve vám účtované ceně a současné prodejní ceně, jestliže společnost Apple sníží cenu jakéhokoli produktu značky Apple, a to ve lhůtě 14 kalendářních dnů ode dne, kdy jste produkt obdrželi. Pro získání nároku na refundaci nebo započtení musíte kontaktovat společnost Apple do 14 kalendářních dnů ode dne, kdy došlo ke změně příslušné ceny. Vezměte laskavě na vědomí, že tato možnost se nevztahuje na časově omezená snížení cen, jako jsou například speciální prodejní akce. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-5"> <h3 class="as-help-helpoverlaysubtitle"> Objednávky, přijetí a potvrzení objednávky </h3> <p class="as-help-helpoverlaysummary"> Pro objednání produktů nebo služeb v Apple Storu můžete navštívit web obchodu na adrese <a href="https://www.apple.com/cz/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/cz</a> nebo mobilní aplikaci Apple Store a pak jednoduše přidat požadované produkty do nákupní tašky, dokončit nákup (s úhradou zvolenou metodou) pomocí svého Apple ID nebo jako host a nechat si zboží doručit přímo sami sobě nebo vámi určené osobě. Další možností je zavolat na bezplatnou linku Apple Storu 800 701 391od pondělí do pátku od 08:00 do 17:00 hodin, kde vám s celým procesem zadání objednávky od výběru produktu až po volbu způsobu úhrady pomůže specialista Apple. Bez ohledu na vámi zvolený způsob objednání zboží budete mít vždy možnost objednávku před zadáním zkontrolovat. Po zadání objednávky od nás dostanete číslo webové objednávky. </p> <p class="as-help-helpoverlaysummary"> Po doručení objednávky vám odešleme e-mail s oznámením, že jsme vaši objednávku přijali. Toto oznámení o přijetí objednávky není formálním potvrzením toho, že budeme moci vaši objednávku splnit. Jakmile ověříme dostupnost vámi vybraného produktu a dokončíme zpracování vaší objednávky, odešleme vám e-mail, v němž vám potvrdíme vaši objednávku a oznámíme vám předpokládané datum doručení zboží. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-6"> <h3 class="as-help-helpoverlaysubtitle"> Doručování </h3> <p class="as-help-helpoverlaysummary"> Apple Store nabízí možnost standardního a expresního doručení. Standardní doručení je bezplatné u všech objednávek překračujících stanovenou částku. U objednávek nedosahujících této částky nebo u expresního doručení bude účtován poplatek za doručení. Navštivte stránku <a href="/cz/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/cz/shop/help/shipping_delivery</a>, kde naleznete aktuální ceny a poplatky za doručení zboží. Vaše objednávka bude expedována jako kompletní teprve poté, až budou k dispozici všechny objednané položky. Nepřijímáme objednávky a nedoručujeme zboží na adresu mimo území České republiky. </p> <p class="as-help-helpoverlaysummary"> Navštivte oddíl Doručování na stránkách nápovědy pro zákazníky na adrese <a href="/cz/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/cz/shop/help/shipping_delivery</a>, kde se dozvíte více o tom, kdy a jak vám bude zboží zakoupené v Apple Store doručeno. Vezměte prosím na vědomí, že skutečné doručení vaší objednávky může být ovlivněno mnoha okolnostmi, jež jsou po vyexpedování zásilky z naší provozovny mimo naši kontrolu. V každém případě vás v zájmu zajištění plynulosti doručení budeme informovat o případných podstatných zdrženích či jiných okolnostech. </p> <p class="as-help-helpoverlaysummary"> Protože expedici produktů zakoupených v Apple Storu zajišťuje Apple, nebezpečí ztráty nebo poškození produktu/produktů na vás přechází až v okamžiku, kdy dojde k fyzickému převzetí produktu/produktů vámi nebo vámi určenou osobou. Vlastnický nárok na produkt(y) na vás přechází v okamžiku vyzvednutí produktu/produktů přepravcem z našeho skladu. V tomto okamžiku dostanete e-mail s potvrzením o odeslání. Pokud při dodání dojde k jakýmkoli problémům, obraťte se s žádostí o jejich řešení na Apple.  </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-7"> <h3 class="as-help-helpoverlaysubtitle"> Roční omezená záruka společnosti Apple </h3> <p class="as-help-helpoverlaysummary"> <strong>Na veškeré nové produkty značky Apple společnost Apple poskytuje roční omezenou záruku na vady materiálu a zpracování. Příslušné záruční podmínky si můžete prohlédnout kliknutím na odkaz <a href="https://www.apple.com/cz/legal/warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty">http://www.apple.com/cz/legal/warranty/</a> a jsou rovněž obsaženy v krabici s hardwarem Apple. Roční omezená záruka Apple se nevztahuje na produkty, které nenesou značku společnosti Apple, a to ani v případě, že jsou zabaleny nebo prodávány společně s produkty společnosti Apple. Neznačkové produkty Apple mohou mít výhodnější záruku poskytovanou výrobcem daného produktu – další informace naleznete v krabici produktu nebo v příslušné dokumentaci.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-8"> <h3 class="as-help-helpoverlaysubtitle"> Zákonná práva spotřebitelů </h3> <p class="as-help-helpoverlaysummary"> <strong> Roční omezená záruka společnosti Apple, případně záruka výrobce produktů jiné značky než Apple (je-li poskytnuta), je poskytována odděleně od a nad rámec práv vyplývajících ze zákona na ochranu spotřebitele platného v České republice. Podrobnosti zobrazíte kliknutím <a href="https://www.apple.com/cz/legal/statutory-warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/statutory-warranty">sem</a>.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-9"> <h3 class="as-help-helpoverlaysubtitle"> Oddělení péče o zákazníky Apple Store </h3> <p class="as-help-helpoverlaysummary"> Pokud budete mít se svou objednávkou jakékoli problémy nebo si budete chtít ověřit její stav, klikněte na odkaz <a href="/cz/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/cz/shop/account/home</a> nebo kontaktujte Oddělení péče o zákazníky Apple Storu na bezplatné lince 800 701 391 od pondělí do pátku od 08:00 do 17:00. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-10"> <h3 class="as-help-helpoverlaysubtitle"> Vývoz zboží </h3> <p class="as-help-helpoverlaysummary"> Tato smlouva podléhá příslušným zákonům upravujícím vývoz zboží. Nejste oprávněni vyvézt jakýkoli produkt zakoupený v Apple Storu do jiné země nebo oblasti, pokud to zakazují příslušné vývozní zákony. Chystáte-li se vyvézt produkt Apple do jiné země nebo oblasti, musíte nejprve získat požadované vývozní povolení (nebo jiný státní souhlas). </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-11"> <h3 class="as-help-helpoverlaysubtitle"> Dostupnost produktu a omezení </h3> <p class="as-help-helpoverlaysummary"> Vzhledem k oblíbenosti některých produktů a/nebo jejich limitovaným zásobám může být společnost Apple nucena omezit počet produktů nabízených k prodeji. Ujišťujeme vás, že naše produkty se snažíme vyrábět co nejrychleji. Společnost Apple si vyhrazuje právo kdykoli změnit množství produktů nabízených k prodeji, a to i poté, co jste zadali vaši objednávku, kterou dosud společnost Apple nepotvrdila. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-12"> <h3 class="as-help-helpoverlaysubtitle"> Platby </h3> <p class="as-help-helpoverlaysummary"> Pokud platíte kartou, můžeme v okamžiku zadání objednávky zablokovat na vaší kartě částku odpovídající celkové ceně objednávky. Jestliže od vydavatele vaší platební karty neobdržíme autorizaci, budeme vás neprodleně informovat, abyste mohli zvolit jiný způsob platby. Částka vám bude z karty stržena ve chvíli, kdy vaši objednávku přijmeme. </p> <p class="as-help-helpoverlaysummary"> Vyhrazujeme si právo ověřit totožnost držitele karty. 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Přijetím těchto smluvních podmínek souhlasíte s provedením takových ověření. </p> <p class="as-help-helpoverlaysummary"> Podrobnější informace o platbě jsou v části Platby a DPH na stránkách nápovědy na <a href="/cz/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/cz/shop/help/payments</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-13"> <h3 class="as-help-helpoverlaysubtitle"> Vzorový formulář pro vrácení produktu nebo odstoupení od smlouvy o poskytování služeb </h3> <p class="as-help-helpoverlaysummary"> (vyplněný formulář odešlete pouze v případě, že si přejete od smlouvy odstoupit) </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Komu:<br /> <strong>Apple Distribution International Ltd.<br /> Hollyhill Industrial Estate,<br /> Hollyhill,<br /> Cork<br /> Irsko<br /> E-mailová adresa: <a href="mailto:contactus.cz@euro.apple.com">contactus.cz@euro.apple.com</a></strong></li> <li class="as-help-helpoverlaylistitem">Tímto oznamuji/oznamujeme [*], že odstupuji/odstupujeme [*] od mé/naší [*] smlouvy o koupi následujícího zboží [*]/poskytnutí následujících služeb [*],</li> <li class="as-help-helpoverlaylistitem">Objednáno dne [*]/přijato dne [*]</li> <li class="as-help-helpoverlaylistitem">Jméno spotřebitele(ů)</li> <li class="as-help-helpoverlaylistitem">Adresa spotřebitele(ů),</li> <li class="as-help-helpoverlaylistitem">Podpis spotřebitele(ů) (pouze pokud je formulář zaslán ve vytištěné podobě),</li> <li class="as-help-helpoverlaylistitem">Datum</li> </ul> <p class="as-help-helpoverlaysummary"> [*] Nehodící se škrtněte. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> <div class="as-shopagreement-item" id="topic-14"> <h3 class="as-help-helpoverlaysubtitle"> Alternativní řešení sporů </h3> <p class="as-help-helpoverlaysummary"> Na online platformu EU pro řešení sporů se dostanete následujícím odkazem: <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zpět na začátek</a> </p> </div> </div> </div> </div> <div id="generic-faq-app"></div> <div id="generic-group-faq-app" data-react-group-faq data-analytics-section="faq"></div> <div id="generic-additional-app"></div> <script> window.GLOBAL_ASSETS = { open: "Otev\u0159\u00EDt", close: "Zav\u0159\u00EDt", top: "Nahoru", right: "Doprava", bottom: "Dol\u016F", left: "Doleva", next: "Dal\u0161\u00ED", previous: "P\u0159edchoz\u00ED", selected: "Vybr\u00E1no", show: "Zobrazit", hide: "Skr\u00FDt", play: "P\u0159ehr\u00E1t", pause: "Pozastavit", replay: "Pustit znovu", mute: "", unmute: "Zapnout zvuk", loading: "Prob\u00EDh\u00E1 na\u010D\u00EDt\u00E1n\u00ED", fullscreen: "Zobrazit p\u0159es celou obrazovku", pip: "Zobrazit obraz v\u00A0obraze", airplay: "Zobrazit AirPlay", captions: "Zobrazit skryt\u00E9 titulky", showMore: "Zobrazit v\u00EDce", showLess: "Zobrazit m\u00E9n\u011B", more: "V\u00EDce", less: "M\u00E9n\u011B", item: "Polo\u017Eka", image: "Obr\u00E1zek", video: "Video", edit: "Upravit", change: "Zm\u011Bnit", update: "Aktualizovat", add: "P\u0159idat", remove: "Odstranit", save: "Ulo\u017Eit", saved: "Ulo\u017Eeno", cancel: "Zru\u0161it", submit: "Odeslat", reset: "Obnovit", confirm: "Potvrdit", opensNewWindow: "(Otev\u0159e se v\u00A0nov\u00E9m okn\u011B)", search: "Hledat", collapse: "Sbalit", a11yLocalText: "m\u00EDstn\u00ED", downloadText: "St\u00E1hnout", gallery: "Galerie", galleryItem: "Polo\u017Eka galerie", inProgress: "In progress", footnotes: "Pozn\u00E1mky", previousGalleryImage: "P\u0159edchoz\u00ED obr\u00E1zek galerie", nextGalleryImage: "Dal\u0161\u00ED obr\u00E1zek galerie" }; window.pageLevelData.chat = {}; // FAQ </script> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Zápatí</h2> <h3 class="visuallyhidden">poznámky</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li>Ceny jsou uváděny včetně DPH (21 %) a příslušných autorských poplatků, ale neobsahují poplatky za doručení (není-li uvedeno jinak). 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