Help acquiring your product

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class="SiteHeaderBarLink">Solutions</a> <div class="SiteHeaderDropPanel" id="SolutionsPanel"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions5"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_digitalmarketing_en_us">Digital marketing</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions1"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_digitalmedia_en_us">Digital media</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions2"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_education_en_us">Education</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions3"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_financialservices_en_us">Financial services</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions4"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_government_en_us">Government</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions7"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_wem_en_us">Web Experience Management</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLinkNoBar" id="shSolutions6"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_solutions_moresolutions_en_us">More solutions</a> </div> </div> </div> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_learning_en_us" id="shLearning" class="SiteHeaderBarItem SiteHeaderBarLink">Learning</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_help_en_us" id="shHelp" class="SiteHeaderBarItem SiteHeaderBarLink">Help</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_downloads_en_us" id="shDownloads" class="SiteHeaderBarItem SiteHeaderBarLink">Downloads</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_company_en_us" id="shCompany" class="SiteHeaderBarItem SiteHeaderBarLink">Company</a> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shStore"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_store_en_us" class="SiteHeaderBarLink" id="shStoreLink">Buy</a> <div class="SiteHeaderDropPanel" id="StorePanel"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore1"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_store_homeuse_en_us">Home use</a></span> for personal and home office </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore2"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_store_education_en_us">Education</a></span> for students, educators, and staff </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore3"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_store_business_en_us">Business</a></span> for small and medium businesses </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore4"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_store_licensingprograms_en_us">Licensing programs</a></span> for businesses, schools, and government </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore5"> <span class="SiteHeaderPanelHeader"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_store_specialoffers_en_us">Special offers</a></span> </div> </div> </div> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_search" id="shSearchButton" class="SiteHeaderBarItem SiteHeaderSearchButton" style="display: none;">Search</a> <div class="SiteHeaderBarItem SiteHeaderBarItemLast"> </div> <div id="site-search" class="SiteHeaderSearch"> <input title="Search" type="text" id="search-input" name="term" maxlength="1000"/> <input type="hidden" id="searchbuddy-loc" name="loc" value="en_us"/> <button type="submit" id="search-submit" class="icon-replace search">Search</button> </div> </div> <div class="SiteHeaderUser"> <div id="shSignInBlock" class="Link"> <a id="shInfo" class="SiteHeaderUserItem SiteHeaderInfo">Info</a> <a href="/web/20120224184651/http://kb2.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shSignIn" class="SiteHeaderUserItem LinkStrong">Sign in</a> </div> <a href="/web/20120224184651/http://kb2.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shWelcome" class="SiteHeaderUserItem SiteHeaderArrow LinkStrong" style="display: none;">Welcome, <span id="screenName"></span></a> <div id="MyCartLinkContainer"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_mycart_en_us" id="shMyCart" class="SiteHeaderUserItem SiteHeaderCart">My cart<span id="cartQuantity"></span></a> </div> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_myorders_en_us" id="shMyOrders" class="SiteHeaderUserItem">My orders</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobe" class="SiteHeaderUserItem">My Adobe</a> </div> <div class="SiteHeaderPopPanelShadow width-150" id="WelcomePanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel width-150" id="WelcomePanel" style="display: none;"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyAccount"> <a class="SiteHeaderPanelHeader" href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_myadobe_en_us">My Adobe</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyOrders2"> <a class="SiteHeaderPanelHeader" href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_myadobe_myorders_en_us">My orders</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyInformation"> <a class="SiteHeaderPanelHeader" href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_myadobe_myinformation_en_us">My information</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyPreferences"> <a class="SiteHeaderPanelHeader" href="/web/20120224184651/http://kb2.adobe.com/go/gnavtray_myadobe_mypreferences_en_us">My preferences</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSignOut"> <a class="SiteHeaderPanelHeader" href="/web/20120224184651/http://kb2.adobe.com/cfusion/membership/logout.cfm">Sign out</a> </div> </div> <div class="SiteHeaderPopPanelShadow width-250" id="InfoPanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel width-250" id="InfoPanel" style="display: none;"> <div class="SiteHeaderPanelRow"> <span class="SiteHeaderPanelHeader">Why sign in?</span> Sign in to manage your account and access trial downloads, product extensions, community areas, and more. </div> </div> </div> </form> <div id="SiteHeaderMobile" class="SiteHeaderMobile LayoutHidden LayoutSlim Text TextSmall"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_adobe_logo_en_us" id="shHomeMobile" class="SiteHeaderHome SiteHeaderHomeMobile">Adobe</a> <div class="SiteHeaderBar SiteHeaderBarMobile" id="shBarMobile"> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder" id="shProductsMobileSpan"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_products_en_us" id="shProductsMobile" class="SiteHeaderBarLink">Products</a></span> <span class="SiteHeaderBarItemMobile" id="shSectionsMobileSpan"><a href="#" id="shSectionsMobile" class="SiteHeaderArrowMobile SiteHeaderBarLink">Sections</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder"> </span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder SiteHeaderBarItemFloatRight" id="shSearchMobileSpan"><a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_search" id="shSearchMobile" class="SiteHeaderSearchButtonMobile">Search</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder SiteHeaderBarItemFloatRight"> </span> </div> <div class="SiteHeaderBarMobileExtend" id="shBarExtend"> <div id="shBarExtendSections" style="display: none;"> <div id="shBarExtendSections1" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_solutions_en_us" id="shSectionsSolutionsMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Solutions</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_company_en_us" id="shSectionsCompanyMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Company</a> </div> <div id="shBarExtendSections2" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_help_en_us" id="shSectionsHelpMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Help</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_learning_en_us" id="shSectionsLearningMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Learning</a> </div> </div> <div id="shBarExtendSearch" style="display: none;"> <form id="globalnav-search-mobile" class="SiteHeaderSearchMobileForm" name="globalnav-search-mobile" method="get" action="/web/20120224184651/http://kb2.adobe.com/go/gnav_search" accept-charset="utf-8"> <input title="Search" type="text" id="search-input-mobile" name="term" maxlength="1000"/> <button type="submit" id="search-submit-mobile">Search</button> </form> </div> </div> <div class="SiteHeaderUser"> <a href="/web/20120224184651/http://kb2.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shSignInMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile SiteHeaderInfoMobile LinkStrong">Sign in</a> <a href="/web/20120224184651/http://kb2.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shWelcomeMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile SiteHeaderArrow LinkStrong" style="display: none;">Welcome, <span id="screenName"></span></a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_myorders_en_us" id="shMyOrdersMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">My orders</a> <a href="/web/20120224184651/http://kb2.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobeMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">My Adobe</a> </div> </div>  <div id="layoutLogic" class="L1"> <div id="content-header">  <ol id="depthpath" class="path menu"> <li><a href="/web/20120224184651/http://kb2.adobe.com/">Home</a></li> <li><a href="/web/20120224184651/http://kb2.adobe.com/support">Support</a></li> </ol> <h1>Title</h1>  </div> <link rel="stylesheet" type="text/css" href="/web/20120224184651cs_/http://kb2.adobe.com/cps/css/kb2style.css"/> <div id="content-layout" class="clear-after"><div id="content-body">  <ol id="depthpath" class="path menu"> <li><a href="/web/20120224184651/http://kb2.adobe.com/">Home</a></li> <li><a href="/web/20120224184651/http://kb2.adobe.com/support">Support</a></li> </ol> <h1>Help acquiring your product | Orders, returns</h1><div id="badgeAnchor"></div> <div id="badgeContainer"> <noscript> <span style="color:#990000;font-style:italic;">To view/add comments, you must enable JavaScript in your browser.</span> </noscript> </div> <script type="text/javascript" src="https://web.archive.org/web/20120224184651js_/http://community.adobe.com/help/badge/ionSupport.js"> </script> <div id="tntRatingEvent"></div> <script type="text/javascript"> function kbRatingCallback(ratingJsonObject) { var ratingValue = ratingJsonObject.ion.thumbs[0].content; // Substitute rating values from Ion with those preferred for the Recommendations pilot if (ratingValue.indexOf("up") == 0) { ratingValue = "Yes"; } else { ratingValue = "No"; } var s=s_gi(s_accountName); s.prop23 = s_prop23 = ratingValue + ":" + window.location.toString().replace(/\?(.*)/, ""); s.t(); if (document.location.href.indexOf("debug=true") != -1) { alert("SiteCatalyst account: " + s_accountName); alert("SiteCatalyst account object: " + s); alert("Sent this value from s.prop23 to SiteCatalyst using s.t(): " + s.prop23); } if ((recDataFlag || recDisplayFlag) && pageUrl.indexOf("preview") == -1) { mboxDefine('tntRatingEvent','LRRec_enus_Support_Multiple_RelatedPages_Ratings'); var directrec = "No"; // Was this page loaded by following a Recommendations link? if (document.location.href.indexOf("rec=true") != -1) { directrec = "Yes"; } // Update Omniture with the current rating mboxUpdate('LRRec_enus_Support_Multiple_RelatedPages_Ratings', // for displayData // 'entityId=' + pageUrl , // for descriptionData 'entity.id=' + pageUrl + '_' + ratingValue , 'entity.name=' + pageTitle , 'entity.pageUrl=' + pageUrl , 'entity.categoryId=' + categoryId , 'entity.rating=' + ratingValue , 'entity.subCatalog=LearningResources' , 'entity.directrec=' + directrec , 'entity.mDate=' + mDate ); } } var socialSkyDataLimit = 4096; if (ion_product_list.length > socialSkyDataLimit) { ion_product_list = ion_product_list.substring(0,ion_product_list.lastIndexOf("",socialSkyDataLimit)); } var patrn = (/(.*)-(.*)/); if(patrn.test(ion_locale)) { ion_locale = ion_locale.gsub(/(.*)-(.*)/,function(match){ return match[1] + "_" + match[2].toUpperCase(); }); } ionReadyLoad(function(){ var badge = new ionSupportBadge(); badge.url = window.location.toString().replace(/\?(.*)/, ""); badge.locale = ion_locale; badge.commenting = true; badge.rating = true; badge.ratingType = "thumbs"; badge.container = document.getElementById("badgeContainer"); badge.anchor = document.getElementById("badgeAnchor"); badge.siteArea = (document.location.href.indexOf("kb2") > 0) ? "support" : "internal"; badge.timeOutDelay = 30000; badge.productLabel = ion_product_list.strip().split(" "); if (typeof kbRatingCallback == "function") { badge.ratingCallbackQueue = kbRatingCallback; } badge.load(); }); </script> <div class="clear-both"></div> <div id="panel-main-toc"><h3>Get help with orders and returns</h3><ul><li class="tocH1"><a href="#main_Online_order_and_payment_FAQ">Online order and payment FAQ</a></li><li class="tocH1"><a href="#main_Shipping_and_delivery_FAQ_">Shipping and delivery FAQ </a></li><li class="tocH1"><a href="#main_Return_or_change_Adobe_orders">Return or change Adobe orders</a></li><li class="tocH1"><a href="#main_Education_FAQ">Education FAQ</a></li><li class="tocH1"><a href="#main_Adobe_Volume_Licensing_Help_and_Support">Adobe Volume Licensing Help and Support</a></li><li class="tocH1"><a href="#main_Upgrade_policy_after_new_product_announcement">Upgrade policy after new product announcement</a></li><li class="tocH1"><a href="#main_Order_an_Adobe_product_platform_or_language_swap">Order an Adobe product platform or language swap</a></li><li class="tocH1"><a href="#main_Obtain_replacement_product_CDs__DVDs__manuals">Obtain replacement product CDs, DVDs, manuals</a></li></ul></div><div id="main"><h3 id="main_Online_order_and_payment_FAQ"><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/167/tn_16719.html">Online order and payment FAQ</a></h3><p class="- topic/p ">Get help with</p><ul><li>choosing an upgrade or a new product </li> <li>checking order or refund status</li> <li>downloading a product</li> <li>placing or changing an order </li> <li>purchasing and payment options</li> <li>placing a tax-exempt order</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Shipping_and_delivery_FAQ_"><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/167/tn_16722.html">Shipping and delivery FAQ </a></h3><p class="- topic/p ">Get help with</p><ul><li>order status and tracking</li> <li>delivery options and shipping costs</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Return_or_change_Adobe_orders">Return or change Adobe orders</h3><p class="- topic/p "><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/153/tn_15327.html">North America</a> | <a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/100/1008920.html">Europe, Middle East, Africa, Asia Pacific</a></p><p class="- topic/p ">Get help with</p><ul><li>returning a product purchased from Adobe or a reseller</li> <li>checking refund status</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Education_FAQ">Education FAQ</h3><p class="- topic/p "><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/000/25f26dd.html">North America</a> | <a href="https://web.archive.org/web/20120224184651/http://www.adobe.com/uk/support/service/ts/documents/ols_edu_eu.htm">Europe and United Kingdom</a> | <a href="https://web.archive.org/web/20120224184651/http://www.adobe.com/au/support/service/ts/documents/ols_edu_au.htm">Australia</a></p><p class="- topic/p ">Get help with </p><ul><li>eligibility for education discounts</li> <li>purchasing products at an education discount</li> <li>information about Student and Teacher Edition software</li> <li>checking verification and order status</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Adobe_Volume_Licensing_Help_and_Support"><a href="https://web.archive.org/web/20120224184651/http://www.adobe.com/support/avl/">Adobe Volume Licensing Help and Support</a></h3><p class="- topic/p ">Get help with </p><ul><li>your serial number, activation code, activation key, or key code</li> <li>logging in to the Licensing Website</li> <li>downloading volume licensing software</li> <li>volume licensing orders</li> <li>managing your account</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Upgrade_policy_after_new_product_announcement"><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/153/tn_15304.html">Upgrade policy after new product announcement</a></h3><p class="- topic/p ">Get help with</p><ul><li>determining eligibility for a complimentary upgrade</li> <li>placing an order for a complimentary upgrade</li> </ul> <p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Order_an_Adobe_product_platform_or_language_swap"><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/405/kb405819.html">Order an Adobe product platform or language swap</a></h3><p class="- topic/p ">Get help changing to a different platform or language of a software product.</p><p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p><h3 id="main_Obtain_replacement_product_CDs__DVDs__manuals"><a href="https://web.archive.org/web/20120224184651/http://kb2.adobe.com/cps/153/tn_15300.html">Obtain replacement product CDs, DVDs, manuals</a></h3><p class="- topic/p ">Get help with replacements for retail and volume licensing products</p><p class="- topic/p "> </p><p class="- topic/p "> </p><p class="nav-up"><a title="Back to top" href="#globalnav">Back to top</a></p></div><hr/><a name="products"></a><div class="bottom-left"><p><strong>Doc ID </strong><br/><span class="docinfo">(cpsid_91285)</span></p><p><strong>Last updated </strong><br/><span class="docinfo">2011-11-14</span></p></div><div class="clear-both"></div><p></p></div> <div id="content-pocket"> <style> /* Inline styles for search */ #search-form { background: none repeat scroll 0 0 #EAEAEA; border: 1px solid #D9D9D9; padding: 10px; margin-bottom:10px; } #searchform { margin:0; } #content-pocket .PocketSearch { border:0; 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4px; margin:2px 1px; margin-right:4px; display:inline-block; } #TagsBox .tag a, #TagsBox .tag a:link, #TagsBox .tag a:visited { color:#333; color:#333 !important; text-decoration:none; white-space:nowrap; } #search-form,#MoreLinksBox,#OtherLinksBox,#TagsBox { display:none; } </style> <script src="/web/20120224184651js_/http://kb2.adobe.com/cps/ssi/assets/jquery-1.5.1.min.js" type="text/javascript"></script> <script type="text/javascript"> var disabledDocIds = ["tn_15327","1008920", "kb405819"]; // Just turn the Dynamic Nav off completely now. var isDisabled=true; var docId = location.pathname.substring( location.pathname.lastIndexOf('/')+1, location.pathname.lastIndexOf('.') ); if (jQuery.inArray(docId,disabledDocIds)!=-1) { isDisabled=true; } </script> <script type="text/javascript"> jQuery.noConflict(); // Configuration for jQuery.query plugin jQuery.query={spaces:false}; </script> <script src="/web/20120224184651js_/http://kb2.adobe.com/cps/ssi/assets/jquery.query.js" type="text/javascript"></script> <script type="text/javascript"> var stage=(document.location.href.indexOf(".stage.") != -1) ? 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true; } function decodeStr(str) { //return str.toString().replace(/&/g,"&"); return jQuery('<textarea />').html(str.toString()).val(); } function showLinks(id,result,count) { var i=0; //jQuery('#'+id).empty(); jQuery.each(result.result.suggestions[0],function(){ if (i>=count) { return false; } //var title='<a href="'+this.url+'">'+decodeStr(this.title)+'</a>'; var title='<a onClick=\'javascript:trackIt( "NodeTry", "", this.href )\' href="'+this.url+'">'+decodeStr(this.title)+'</a>'; if (this.url.toLowerCase().indexOf('adobe.com')==-1) { title+=' <span class="CHIcon"><img src="/cps/ssi/assets/chicon.png"/></span>' } jQuery('<li/>').html(title).appendTo('#'+id); i++; }); return i; } function getTagLink(tag) { if (product.length==1) { return tagPageUrl+jQuery.query.empty().set('products',product[0].toLowerCase()).set('tags',tag.toString()).set('locale',locale).set('pageSize',20).toString(); } return tagPageUrl+jQuery.query.empty().set('tags',tag.toString()).set('locale',locale).set('pageSize',20).toString(); } function showTags(result) { //var tags=(result.result.relatedtags)?(result.result.relatedtags):(result.result.tags); var tags=result.result.page.tags; if (tags) { if (tags.length>0) { jQuery('#TagsBox').show(); } var product = result.result.page.products; jQuery.each(tags,function(){ var tag=decodeStr(this); //jQuery('<span/>').addClass('tag').html('<a href="'+getTagLink(tag)+'">'+tag+'</a>').appendTo('#TagsBox'); jQuery('<span/>').addClass('tag').html('<a onClick=\'javascript:trackIt( "NodeTag", "'+tag+'", this.href )\' href="'+getTagLink(tag)+'">'+tag+'</a>').appendTo('#TagsBox'); }); } } function loadApi(queryObj) { document.write('<script type="text\/javascript" src="'+navApiUrl+queryObj.toString()+'"><\/script>'); } function showMoreLinks(result) { if (showLinks('MoreLinks',result,linksCount)>0) { jQuery('#MoreLinksBox').show(); } } function showOtherLinks(result) { if (showLinks('OtherLinks',result,linksCount)>0) { jQuery('#OtherLinksBox').show(); } } function loadAllLinks(){ if (!use_chc_behavior) { jQuery('#search-form').show(); } if (isSupported && ! isDisabled){ var queryObj=jQuery.query.empty().set('pageSize',linksCount).set('locale',locale).set('page',location.href.toString().replace(".stage.",".").replace(".dev.",".").replace("?debug=true","")).set('jsonCallback','showMoreLinks'); loadApi(queryObj); /* if (product.length>0) { queryObj=queryObj.set('products',product.toString()); } queryObj=queryObj.set('jsonCallback','showOtherLinks'); loadApi(queryObj); */ queryObj=jQuery.query.empty().set('page',location.href.toString().replace(".stage.",".").replace(".dev.",".").replace("?debug=true","")).set('locale',locale).set('maxTagsNumber','10').set('jsonCallback','showTags'); loadApi(queryObj); } } function trackIt(section, tag, url){ // set OMT variables s=s_gi(s_accountName); if (section == "NodeTag"){ url = url.replace('https://web.archive.org/web/20120224184651/http://www.adobe.com/support/',''); s.prop23 = s_prop23 = "KB: " + section + ": " + tag + ": " +url; }else{ s.prop23 = s_prop23 = "KB: " + section + ": " + url; } s.t(); // debugging mode if ( top.location.href.indexOf("debug=true") > -1 ){ alert ( s.prop23 ); } } </script>  <div id="search-form"> <script type="text/javascript"> if (document.location.href.indexOf("kb2") > 0) { document.write('<form method="get" name="searchform" action="https://web.archive.org/web/20120224184651/http://www.adobe.com/cfusion/search/index.cfm" id="searchform">'); document.write('<input type="hidden" name="loc" value="'+locale+'" />'); } else { document.write('<form method="get" name="searchform" action="https://web.archive.org/web/20120224184651/https://internalapps.adobe.com/cfusion/intranet/support/search/index.cfm" id="searchform">'); document.write('<input type="hidden" name="loc" value="'+locale.substring(0,2)+'" />'); } </script> <p>Adobe Community Help</p> <div class="SearchBox"> <div class="SearchInputBox"> <input type="text" class="PocketSearch" id="search-support" name="term" value="Search" onclick="if(this.value=='Search')value='';" onblur="if(this.value=='') this.value='Search';"/> </div> </div> <input type="hidden" name="cat" value="support"/> <script type="text/javascript"> document.write('</form>'); </script> </div>   <div id="MoreLinksBox" class="PocketItem"> <h3>You might also try</h3> <ol id="MoreLinks"> </ol> </div>   <div id="OtherLinksBox" class="PocketItem"> <h3>Others like you found useful</h3> <ol id="OtherLinks"> </ol> </div>   <div id="TagsBox" class="PocketItem"> <h3>Tags</h3> </div>  <script type="text/javascript"> loadAllLinks(); </script>  <div id="lp-chat-service-english-div"><div id="lpChatPod" class="dyn-pod p1 p1-top"><h3>Contacting Adobe Support</h3><p><b>Still need help?</b><br/> Find out about all your support options.<br/><a 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