联系支持团队

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<div class="grape-content-container grape-wrapper-container"> <div id="flash-messages"><div class="dekiFlash"></div></div> <h1 id="title" class="no-edit" style="visibility: visible;"> 联系支持团队 </h1> <div class="mt-last-updated"> <strong>Last updated:</strong> <span class="modified mt-last-updated-timestamp" data-timestamp="2024-10-14T17:14:57Z"></span> </div> <div class="mt-content-header"></div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="目录" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">目录</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#Search_results_based_on_your_subject" rel="internal">Search results based on your subject</a></li><li><a href="#.E6.9C.89.E7.94.A8.E7.9A.84.E7.BD.91.E5.9D.80" rel="internal">有用的网址</a><ol><li><a href="#.E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81" rel="internal">客户支持</a></li></ol></li><li><a href="#.E6.9C.89.E7.94.A8.E7.9A.84.E7.BD.91.E5.9D.80_2" rel="internal">有用的网址</a><ol><li><a href="#.E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81_2" rel="internal">客户支持</a></li></ol></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"><div id="recaptcha-container"> <div class="g-recaptcha" data-sitekey="6LehdeUpAAAAACIQFGEcEJpPYS9-Oh4IuXaP5BA6"> </div> <br /> <input name="submit" style="background-color:#ff5200; color: #ffffff; border: 0px; padding: .4em; margin: 5px;" type="submit" value="Submit"></input></div> <p>要向 Procore 的客户支持团队提交工单，请填写以下表格。谢谢！</p> <div class="mt-contentreuse-widget" data-page="Media_Library/Generic_Media/Site_Banner_Source" data-section="" data-show="false"> <div class="mt-include" id="s5544"> </div> </div> <table style="width: 1200px; table-layout: fixed;"> <tbody> <tr> <td style="width:430px;"> <script type="text/javascript">/*<![CDATA[*/ // FORM FIELD VALIDATION function validateForm() { console.log("VALIDATING FORM"); var x = 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switch(event.target.value) { case "general": $('.erp-selector').css("display", "none"); //$('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", true ); break; case "erp": $('.erp-selector').css("display", "block"); // $('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", false ); break; case "pfcp": // $('.pfcp-input').css("display", "block"); $('.pfcp-input').attr('name', '00N2T000004pM6H'); $('.erp-selector').css("display", "none"); $('.erp-selector > select').prop( "disabled", true ); break; default: console.log('no case type selected'); } } // Code added for MindTouch EAP and Self-Service analytics. document.addEventListener('mindtouch-web:analytics:form-activity-logger-ready', function(ev) { var logger = ev.data.logger; // hook an example support ticket case form submit button and track support ticket submission var button = document.querySelector('input[name="submit"]'); button.addEventListener('click', function() { logger.submit(); }); }); document.addEventListener('mindtouch-web:loaded', function(ev) { var analytics = ev.data.analytics; analytics.initFormActivityLogger('case'); }); window.addEventListener('load', function() { const recaptcha = document.querySelector("#recaptcha-container"); const fieldset = document.querySelector(".ui-dform-fieldset2"); fieldset.appendChild(recaptcha); setInterval(timestamp, 500); }); function timestamp() { var response = document.getElementById("g-recaptcha-response") ? document.getElementById("g-recaptcha-response") : null; if (response == null || response.value.trim() == "") { var elems = JSON.parse( document.getElementsByName("captcha_settings")[0].value ); elems["ts"] = JSON.stringify(new Date().getTime()); document.getElementsByName("captcha_settings")[0].value = JSON.stringify(elems); } }/*]]>*/</script> <div class="left"><div class="mt-support-email"><form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgId=00D300000000QCK" method="POST" class="mt-support-form ui-dform-form general-support-form" id="ticket_form" name="salesforce-form" onsubmit="return validateForm()"><input type="hidden" name="captcha_settings" value="{"keyname":"APIKey","fallback":"true","orgId":"00D300000000QCK","ts":""}"></input><input name="orgid" type="hidden" value="00D300000000QCK"></input><input name="00N34000005ghGt" type="hidden" value="English"></input><input name="retURL" type="hidden" value="https://zh-sg.support.procore.com/references/contact-support/support-ticket-confirmation"></input><input class="pfcp-input" style="display:none" name="" type="hidden" value="PFCP"></input><fieldset class="ui-dform-fieldset2" style="max-width:375px; box-shadow: 5px 5px 5px #DDDDDD; background-color:#FFFFFF;"><fieldset><legend>What can we help you with today?</legend><script></script></fieldset><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="subject">Subject *</label></div><input class="mt-email-field required field full" type="text" id="subject" name="subject" maxlength="300" value=""></input></div><span id="Search_results_based_on_your_subject"></span><h5>Search results based on your subject</h5><ul id="submit-issue-search-results" style="padding-left: 5px; list-style:none;"><script async="async" src="https://zh-sg.support.procore.com/@embed/a9417b11f6463976141fbdc7a23ed7f2bccad79a01bca2ee249715995be63d24.js"></script><script type="mindtouch/embed" id="mindtouch-embed-a9417b11f6463976141fbdc7a23ed7f2bccad79a01bca2ee249715995be63d24"></script></ul><div class="mt-field"><label class="ui-dform-label" for="firstName">First Name *</label><input class="mt-email-field field" type="text" id="00N34000005gaBm" name="First Name" maxlength="80"></input></div><div class="mt-field"><label class="ui-dform-label" for="lastName">Last Name *</label><input class="mt-email-field field" type="text" id="00N34000005gaBr" name="Last Name" maxlength="80"></input></div><div class="mt-field"><div style="display:inline;"><label class="ui-dform-label" for="companyName">Your Company Name *</label></div><input class="mt-email-field field" type="text" id="00N34000005gaBw" name="Company" maxlength="80"></input></div><div class="mt-field clear"><label class="ui-dform-label" for="email">Email *</label><input class="mt-email-field required field" type="email" id="email" name="email" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="description">Description *</label></div><i>Please describe your issue.</i><textarea class="mt-email-field field" placeholder="" id="description" name="description"></textarea></div><div class="mt-field clear"><input class="mt-account-field required field" type="hidden" id="account" name="Account" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="projectURL">Related Procore URL</label></div><i>Please copy and paste the link to the Procore page where you are experiencing the problem.</i><input class="mt-email-field required field" type="text" placeholder="" id="00N34000005Xbg2" name="00N34000005Xbg2" maxlength="255"></input></div><input type="hidden" class="mt-email-field field" name="_search" value=""></input><input type="hidden" class="mt-email-field field" name="_path" value="/"></input><input type="hidden" id="priority" name="priority" value="Low"></input><input type="hidden" name="00N8V00000OwzVV" title="Secondary Routing Priority" value="Standard"></input><input id="external" name="external" type="hidden" value="1"></input></fieldset></form></div></div> </td> <td style="width:770px;"> <div class="desktop-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id=".E6.9C.89.E7.94.A8.E7.9A.84.E7.BD.91.E5.9D.80"></span><h4 class="editable">有用的网址</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="有用链接 - 其他" data-show="false"> <div class="mt-include" id="s4825"> <ul> <li><a title="开始使用 Procore" href="https://zh-sg.support.procore.com/getting-started-with-procore" rel="internal">开始使用 Procore</a></li> <li><a title="常见问题" href="https://zh-sg.support.procore.com/faq" rel="internal">常见问题</a></li> <li><a title="为什么无法登录 Procore？" href="https://zh-sg.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">为什么无法登录 Procore？</a></li> <li><a title="用户权限矩阵 - Web" href="https://zh-sg.support.procore.com/references/user-permissions-matrix-web" rel="internal">用户权限矩阵 - Web</a></li> <li><a title="用户权限矩阵 - 移动版" href="https://zh-sg.support.procore.com/references/user-permission-matrix-mobile" rel="internal">用户权限矩阵 - 移动版</a></li> <li><a title="词汇表" href="https://zh-sg.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">词汇表</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="客户支持（zh-SG）" data-show="false"> <div class="mt-include" id="s4825"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section" id="section_120"><span id=".E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81"></span><h5 id=".E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81-4825"><span class="mt-icons-display mt-icon-bubble">客户支持</span></h5> <p>如果你需要其他故障排除或技术帮助，我们专门的客户支持团队会以提供世界一流的支持而自豪。 使用此页面上的 Web 表单向团队提交你的问题或使用我们的实时聊天选项 <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/参考资料/contact-support"><span style="color:#ff5200;">在这里</span></text>（提供英语和西班牙语）寻求紧急帮助。</p> <p>有关其他英语支持选项，请点击 <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/参考资料/contact-support"><span style="color:#ff5200;">在这里</span></text>。</p> </div></div> </div> </div></div> </td> </tr> </tbody> </table> <p> </p> <div class="mobile-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id=".E6.9C.89.E7.94.A8.E7.9A.84.E7.BD.91.E5.9D.80_2"></span><h4 class="editable">有用的网址</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="有用链接 - 其他" data-show="false"> <div class="mt-include" id="s4825"> <ul> <li><a title="开始使用 Procore" href="https://zh-sg.support.procore.com/getting-started-with-procore" rel="internal">开始使用 Procore</a></li> <li><a title="常见问题" href="https://zh-sg.support.procore.com/faq" rel="internal">常见问题</a></li> <li><a title="为什么无法登录 Procore？" href="https://zh-sg.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">为什么无法登录 Procore？</a></li> <li><a title="用户权限矩阵 - Web" href="https://zh-sg.support.procore.com/references/user-permissions-matrix-web" rel="internal">用户权限矩阵 - Web</a></li> <li><a title="用户权限矩阵 - 移动版" href="https://zh-sg.support.procore.com/references/user-permission-matrix-mobile" rel="internal">用户权限矩阵 - 移动版</a></li> <li><a title="词汇表" href="https://zh-sg.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">词汇表</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="客户支持（zh-SG）" data-show="false"> <div class="mt-include" id="s4825"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section" id="section_120"><span id=".E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81_2"></span><h5 id=".E5.AE.A2.E6.88.B7.E6.94.AF.E6.8C.81-4825"><span class="mt-icons-display mt-icon-bubble">客户支持</span></h5> <p>如果你需要其他故障排除或技术帮助，我们专门的客户支持团队会以提供世界一流的支持而自豪。 使用此页面上的 Web 表单向团队提交你的问题或使用我们的实时聊天选项 <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/参考资料/contact-support"><span style="color:#ff5200;">在这里</span></text>（提供英语和西班牙语）寻求紧急帮助。</p> <p>有关其他英语支持选项，请点击 <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/参考资料/contact-support"><span style="color:#ff5200;">在这里</span></text>。</p> </div></div> </div> </div></div> <style>/*<![CDATA[*/body #deki-page-title::before {content: 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