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class="t830m__list-item"> <div class="t830m__list-title t830m__list-title_toggle"> <div class="t830m__list-title-text t-descr t-menu__link-item t830m__list-title-text_opacity">Getting started</div> </div> <div class="t830m__submenu t830m__submenu_close"> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/getstarted" data-menu-item-number="1">How Tilda Works</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/page-actions#createpage" data-menu-item-number="2">Create a New Page</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/page-actions#copypage" data-menu-item-number="3">Copy a Page</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/page-actions#transferpage" data-menu-item-number="4">Transfer a Page</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/page-actions#pageorder" data-menu-item-number="5">Rearrange Pages</a> </div> </div> </div> <div class="t830m__list-item"> <div class="t830m__list-title t830m__list-title_toggle"> <div class="t830m__list-title-text t-descr t-menu__link-item t830m__list-title-text_opacity">Site settings</div> </div> <div class="t830m__submenu t830m__submenu_close"> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/domain" data-menu-item-number="1">Buy a Domain Name</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/customdomain" data-menu-item-number="2">Connect a Domain Name</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/dns" data-menu-item-number="3">Set up DNS</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/customdomain/errors" data-menu-item-number="4">Troubleshooting Custom Domain Errors</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/home-page" data-menu-item-number="5">Home Page</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/header-footer" data-menu-item-number="6">Header and Footer</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/fonts" data-menu-item-number="7">Set Website Fonts</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/export" data-menu-item-number="8">Code Export</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/transfer" data-menu-item-number="9">Project Transfer</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/address" data-menu-item-number="10">Free tilda.ws Subdomain</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/colors" data-menu-item-number="11">Set Color Preferences</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/redirect" data-menu-item-number="12">Create URL Redirects</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/https" data-menu-item-number="13">Set Up HTTPS</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/folders" data-menu-item-number="14">Page Folders</a> </div> </div> </div> <div class="t830m__list-item"> <div class="t830m__list-title t830m__list-title_toggle"> <div class="t830m__list-title-text t-descr t-menu__link-item t830m__list-title-text_opacity">Page editing</div> </div> <div class="t830m__submenu t830m__submenu_close"> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/menu" data-menu-item-number="1">Add a Navigation Menu</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/anchor" data-menu-item-number="2">Anchors and Internal Links</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/mobile-version" data-menu-item-number="3">Viewing on Mobile Devices</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/html" data-menu-item-number="4">Embed HTML Code</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/google-maps" data-menu-item-number="5">Add Google Maps</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/bilingual" data-menu-item-number="6">Create Multilingual Websites</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/photo-for-publishing" data-menu-item-number="7">Prepare Images for Publishing Online</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/cover" data-menu-item-number="8">Pitch a Cover</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/unbroken-space" data-menu-item-number="9">Non-Breaking Space & Soft Hyphen</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/published" data-menu-item-number="10">Page Publishing</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/callback" data-menu-item-number="11">Add a Feedback Widget</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/metadata" data-menu-item-number="12">Preview on Facebook</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/comments" data-menu-item-number="13">Add a Comment Section</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/instagram" data-menu-item-number="14">Embed Instagram Feed</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/index" data-menu-item-number="15">List of Posts or Index Page</a> </div> </div> </div> <div class="t830m__list-item"> <div class="t830m__list-title t830m__list-title_toggle"> <div class="t830m__list-title-text t-descr t-menu__link-item t830m__list-title-text_opacity">Online store and payments</div> </div> <div class="t830m__submenu t830m__submenu_close"> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store" data-menu-item-number="1">Online Store and Payments Processing</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/catalog" data-menu-item-number="2">Add Products to an Online Store</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/cart" data-menu-item-number="3">Set Up a Shopping Cart</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/direct-sale" data-menu-item-number="4">Direct Sale of Products</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/payment-systems" data-menu-item-number="5">Assign a Payment System</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store-payments/payment-system/stripe" data-menu-item-number="6">Set up Stripe</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store-payments/payment-system/paypal" data-menu-item-number="7">Set up PayPal</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/payments/2checkout" data-menu-item-number="8">Set Up 2Checkout</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/notifications" data-menu-item-number="9">Send Order Notifications</a> </div> <div class="t830m__submenu-item"> <a class="t-menusub__link-item t-descr" href="/online-store/without-payment" data-menu-item-number="10">Sell without an Online Payment System</a> </div> <div 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data-field-width-res-480-value="37" data-field-top-res-640-value="3" data-field-left-res-640-value="11" data-field-top-res-960-value="3" data-field-left-res-960-value="171"> <a class='tn-atom' href="https://tilda.cc/" target="_blank"> <img class='tn-atom__img t-img' data-original='https://static.tildacdn.com/tild3166-6337-4536-b565-393364303632/Tilda_logo-02.svg' alt='' imgfield='tn_img_1614696969800' /> </a> </div> <div class='t396__elem tn-elem tn-elem__4862950221614696978956' data-elem-id='1614696978956' data-elem-type='text' data-field-top-value="14" data-field-left-value="282" data-field-width-value="280" data-field-axisy-value="top" data-field-axisx-value="left" data-field-container-value="grid" data-field-topunits-value="px" data-field-leftunits-value="px" data-field-heightunits-value="" data-field-widthunits-value="px" data-field-top-res-320-value="11" data-field-left-res-320-value="59" data-field-top-res-480-value="10" data-field-left-res-480-value="62" data-field-top-res-640-value="14" data-field-left-res-640-value="72" data-field-top-res-960-value="14" data-field-left-res-960-value="232"> <div class='tn-atom'><a href="https://help.tilda.cc/"style="color: inherit">TILDA HELP CENTER</a></div> </div> </div> </div> <script>t_onReady(function() {t_onFuncLoad('t396_init',function() {t396_init('486295022');});});</script>  </div> <div id="rec486295023" class="r t-rec t-rec_pt_75 t-rec_pb_45" style="padding-top:75px;padding-bottom:45px;background-color:#f5f5f5; " data-record-type="255" data-bg-color="#f5f5f5">  <div class="t225"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h1 class="t225__title t-title t-title_md" field="title">Custom Domain Errors</h1> <div class="t225__descr t-descr t-descr_xxl" field="descr">There can be several reasons for domain connection errors. Your website may not open because of these errors.<br />This article contains tips on how to fix errors.</div> </div> </div> </div> <style> #rec486295023 .t225__uptitle{text-transform:uppercase;}#rec486295023 .t225__title{font-weight:400;}@media screen and (min-width:900px){#rec486295023 .t225__title{font-size:66px;}}</style> </div> <div id="rec486295025" class="r t-rec t-rec_pt_0 t-rec_pb_105" style="padding-top:0px;padding-bottom:105px;background-color:#f5f5f5; " data-record-type="976" data-bg-color="#f5f5f5">  <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <div class="t976" data-navmarker="nav486295025marker" data-menu="yes"> <div class="t976__wrapper"> <div class="t976__list-item"> <a class="t976__menu-link t976__menu-link_medium t-descr_xxs t-descr" href="#common" data-menu-submenu-hook="">General Recommendations</a> </div> <div class="t976__list-item"> <a class="t976__menu-link t976__menu-link_medium t-descr_xxs t-descr" href="#tilda-side" data-menu-submenu-hook="">Domain Settings Checklist On Tilda's Side</a> </div> <div class="t976__list-item"> <a class="t976__menu-link t976__menu-link_medium t-descr_xxs t-descr" href="#registrar-errors" data-menu-submenu-hook="">Domain Settings Checklist On the Registrar's Side</a> </div> <div class="t976__list-item"> <a class="t976__menu-link t976__menu-link_medium t-descr_xxs t-descr" href="#records-check" data-menu-submenu-hook="">Checking Records</a> </div> <div class="t976__list-item"> <a class="t976__menu-link t976__menu-link_medium t-descr_xxs t-descr" href="#mail-to-registrar" data-menu-submenu-hook="">Contacting Your Registrar's Support</a> </div> </div> </div> </div> </div> <script>t_onReady(function() {t_onFuncLoad('t_menu__highlightActiveLinks',function(){t_menu__highlightActiveLinks('.t976__list-item a');});t_onFuncLoad('t_menu__findAnchorLinks',function(){t_menu__findAnchorLinks('486295025','.t976__list-item a');});});</script> <style>#rec486295025 .t-active.t976__menu-link{border-color:transparent!important;background-color:#393939!important;color:#fff!important;}</style> <style>#rec486295025 .t976__menu-link{border-color:#f99761;border-width:2px;border-radius:30px;background-color:#f5f5f5;}</style> <style>#rec486295025 .t976__menu-link:hover{color:#000000!important;opacity:0.!important;}.t976__menu-link:focus-visible{color:#000000!important;opacity:0.!important;}@media screen and (max-width:480px){#rec486295025.t976__menu-link{transition:all 0s;}}</style> <style> #rec486295025 .t976__list-item .t976__menu-link{font-size:16px;color:#f99761;}</style> </div> <div id="rec486295026" class="r t-rec" style=" " data-record-type="215"> <a name="common" style="font-size:0;"></a> </div> <div id="rec486295027" class="r t-rec t-rec_pt_105 t-rec_pb_30" style="padding-top:105px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h2 class="t120__title t-heading t-heading_sm" field="title">General Recommendations</h2> </div> </div> </div> <style> #rec486295027 .t120__title{font-weight:400;}@media screen and (min-width:900px){#rec486295027 .t120__title{font-size:40px;}}</style> </div> <div id="rec486295028" class="r t-rec t-rec_pt_0 t-rec_pb_0" style="padding-top:0px;padding-bottom:0px; " data-record-type="508">  <div class="t508"> <ul role="list" class="t508__container t-container"> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1633428587495" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1633428587495">Wait until the A records are updated</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1633428587495">The process of updating IP addresses in DNS takes from 3 to 24 hours on average. The website won't open until the records are updated, so you have to wait.</div> </div> </li> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889049104" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889049104">Try clearing the page cache</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889049104">Browsers, especially Google Chrome, keep the old page versions cached and it's these versions that they display—so it often is that the domain is connected and the changes are not displayed. Refresh the page several times.<br />Sometimes simply refreshing the page is not enough. Try clearing the cache and/or checking how the website is displayed on another device and via a different network.<br /><br /><a href="https://answers.tilda.cc/en/a/cache" target="_blank" rel="noreferrer noopener">How to clear the cache →</a></div> </div> </li> </ul> </div> <script>t_onReady(function() {t_onFuncLoad('t__paintIcons',function() {t__paintIcons('486295028','.t508__img, .t508__bgimg');});});</script> <style> #rec486295028 .t-name{font-size:22px;font-weight:400;}</style> </div> <div id="rec486295029" class="r t-rec" style=" " data-record-type="215"> <a name="tilda-side" style="font-size:0;"></a> </div> <div id="rec486295030" class="r t-rec t-rec_pt_105 t-rec_pb_30" style="padding-top:105px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h2 class="t120__title t-heading t-heading_sm" field="title">Domain Settings Checklist On Tilda's Side</h2> </div> </div> </div> <style> #rec486295030 .t120__title{font-weight:400;}@media screen and (min-width:900px){#rec486295030 .t120__title{font-size:40px;}}</style> </div> <div id="rec486295031" class="r t-rec t-rec_pt_0 t-rec_pb_0" style="padding-top:0px;padding-bottom:0px; " data-record-type="508">  <div class="t508"> <ul role="list" class="t508__container t-container"> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889049104" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889049104">Make sure you have added the custom domain name in the Site Settings and saved the changes</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889049104"><a href="https://help.tilda.cc/customdomain#assign-domain" target="_blank" rel="noreferrer noopener">How to assign the domain name in Site Settings on Tilda →</a></div> </div> </li> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889075209" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889075209">Publish the website pages</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889075209">If you see "Pages are not published" displayed, click "Publish all pages."<br /><br /><a href="https://help.tilda.cc/published" target="_blank" rel="noreferrer noopener">How To Publish Pages on Tilda →</a></div> </div> </li> </ul> </div> <script>t_onReady(function() {t_onFuncLoad('t__paintIcons',function() {t__paintIcons('486295031','.t508__img, .t508__bgimg');});});</script> <style> #rec486295031 .t-name{font-size:22px;font-weight:400;}</style> </div> <div id="rec486295032" class="r t-rec t-rec_pt_45 t-rec_pb_0" style="padding-top:45px;padding-bottom:0px; " data-animationappear="off" data-record-type="604">  <div class="t604"> <div class="t-slds" style="visibility: hidden;"> <div class="t-container t-slds__main"> <ul 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aria-controls="carousel_486295032" aria-disabled="false" aria-label="Next slide" style="width: 40px; height: 40px;background-color: rgba(249,151,97,1);"> <div class="t-slds__arrow_body t-slds__arrow_body-right" style="width: 10px;"> <svg role="presentation" focusable="false" style="display: block" viewBox="0 0 10.6 18" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <polyline fill="none" stroke="#ffffff" stroke-linejoin="butt" stroke-linecap="butt" stroke-width="2" points="1,1 9,9 1,17" /> </svg> </div> </button> </li> </ul> <div class="t-slds__container t-width t-width_10 t-margin_auto"> <div class="t-slds__items-wrapper t-slds__nocycle t-slds_animated-fast t-slds__witharrows" id="carousel_486295032" data-slider-transition="300" data-slider-with-cycle="false" data-slider-correct-height="false" data-auto-correct-mobile-width="false" data-slider-arrows-nearpic="yes" aria-roledescription="carousel" aria-live="off"> <div class="t-slds__item 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</div> </div> </div> <ul class="t-slds__bullet_wrapper"> <li class="t-slds__bullet t-slds__bullet_active" data-slide-bullet-for="1"> <button type="button" class="t-slds__bullet_body" aria-label="Go to slide 1" aria-current="true" style="background-color: #dbdbdb;"></button> </li> <li class="t-slds__bullet " data-slide-bullet-for="2"> <button type="button" class="t-slds__bullet_body" aria-label="Go to slide 2" style="background-color: #dbdbdb;"></button> </li> </ul> <div class="t-slds__caption__container"> </div> </div> </div> </div> <script>t_onReady(function() {t_onFuncLoad('t_sldsInit',function() {t_sldsInit('486295032');});t_onFuncLoad('t604_init',function() {t604_init('486295032');});t_onFuncLoad('t_slds_UpdateSliderHeight',function() {t_slds_UpdateSliderHeight('486295032');});t_onFuncLoad('t604__UpdateSliderArrowsHeight',function() {t604__UpdateSliderArrowsHeight('486295032');});});</script> <style>#rec486295032 .t-slds__bullet_active .t-slds__bullet_body{background-color:#000000 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class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1633259591692">Check that page redirects are configured correctly</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1633259591692">If you go to your website by a link in the search engine results and see a warning that your website is unsafe, this means that you have selected the "Use HTTPS scheme in robots.txt, sitemap.xml, and canonical URL" in the Site Settings and haven't configured HTTPS.<br /><br /><a href="https://help.tilda.cc/https" target="_blank" rel="noreferrer noopener">How to configure HTTPS protocol →</a></div> </div> </li> </ul> </div> <script>t_onReady(function() {t_onFuncLoad('t__paintIcons',function() {t__paintIcons('486295033','.t508__img, .t508__bgimg');});});</script> <style> #rec486295033 .t-name{font-size:22px;font-weight:400;}</style> </div> <div id="rec486295034" class="r t-rec t-rec_pt_45 t-rec_pb_0" style="padding-top:45px;padding-bottom:0px; " data-animationappear="off" data-record-type="604">  <div class="t604"> <div class="t-slds" style="visibility: hidden;"> <div class="t-container t-slds__main"> <ul class="t-slds__arrow_container t-slds__nocycle t-slds__arrow-nearpic"> <li class="t-slds__arrow_wrapper t-slds__arrow_wrapper-left" data-slide-direction="left"> <button type="button" class="t-slds__arrow t-slds__arrow-left t-slds__arrow-withbg" aria-controls="carousel_486295034" aria-disabled="false" aria-label="Previous slide" style="width: 40px; height: 40px;background-color: rgba(249,151,97,1);"> <div class="t-slds__arrow_body t-slds__arrow_body-left" style="width: 10px;"> <svg role="presentation" focusable="false" style="display: block" viewBox="0 0 10.6 18" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <polyline fill="none" stroke="#ffffff" stroke-linejoin="butt" stroke-linecap="butt" stroke-width="2" points="1,1 9,9 1,17" /> </svg> </div> 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data-slider-correct-height="false" data-auto-correct-mobile-width="false" data-slider-arrows-nearpic="yes" aria-roledescription="carousel" aria-live="off"> <div class="t-slds__item t-slds__item_active" data-slide-index="1" role="group" aria-roledescription="slide" aria-hidden="false" aria-label="1 of 3"> <div class="t-width t-width_9 t-margin_auto" itemscope itemtype="http://schema.org/ImageObject"> <div class="t-slds__wrapper t-align_center"> <meta itemprop="image" content="https://static.tildacdn.com/tild3636-6339-4436-a334-666236633062/Group_47.png"> <div class="t604__imgwrapper" bgimgfield="gi_img__0"> <div class="t-slds__bgimg t-slds__bgimg-contain t-bgimg" data-original="https://static.tildacdn.com/tild3636-6339-4436-a334-666236633062/Group_47.png" data-zoomable="yes" data-zoom-target="0" data-img-zoom-url="https://static.tildacdn.com/tild3636-6339-4436-a334-666236633062/Group_47.png" style="background-image: 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style="background-image: url('https://thb.tildacdn.com/tild3334-3962-4563-b835-363166666530/-/resizeb/20x/Screenshot_2022-10-1.png');"></div> <div class="t604__separator" data-slider-image-width="860" data-slider-image-height="550px"></div> </div> </div> </div> </div> </div> </div> <ul class="t-slds__bullet_wrapper"> <li class="t-slds__bullet t-slds__bullet_active" data-slide-bullet-for="1"> <button type="button" class="t-slds__bullet_body" aria-label="Go to slide 1" aria-current="true" style="background-color: #dbdbdb;"></button> </li> <li class="t-slds__bullet " data-slide-bullet-for="2"> <button type="button" class="t-slds__bullet_body" aria-label="Go to slide 2" style="background-color: #dbdbdb;"></button> </li> <li class="t-slds__bullet " data-slide-bullet-for="3"> <button type="button" class="t-slds__bullet_body" aria-label="Go to slide 3" style="background-color: #dbdbdb;"></button> </li> </ul> <div class="t-slds__caption__container"> </div> </div> </div> </div> <script>t_onReady(function() {t_onFuncLoad('t_sldsInit',function() {t_sldsInit('486295034');});t_onFuncLoad('t604_init',function() {t604_init('486295034');});t_onFuncLoad('t_slds_UpdateSliderHeight',function() {t_slds_UpdateSliderHeight('486295034');});t_onFuncLoad('t604__UpdateSliderArrowsHeight',function() {t604__UpdateSliderArrowsHeight('486295034');});});</script> <style>#rec486295034 .t-slds__bullet_active .t-slds__bullet_body{background-color:#000000 !important;}#rec486295034 .t-slds__bullet:hover .t-slds__bullet_body{background-color:#000000 !important;}</style> <style> #rec486295034 .t-slds__descr{font-size:16px;color:#000000;}</style> </div> <div id="rec486295035" class="r t-rec" style=" " data-record-type="215"> <a name="registrar-errors" style="font-size:0;"></a> </div> <div id="rec486295037" class="r t-rec t-rec_pt_105 t-rec_pb_30" style="padding-top:105px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h2 class="t120__title t-heading t-heading_sm" field="title">Domain Settings Checklist On the Registrar's Side</h2> </div> </div> </div> <style> #rec486295037 .t120__title{font-weight:400;}@media screen and (min-width:900px){#rec486295037 .t120__title{font-size:40px;}}</style> </div> <div id="rec486296259" class="r t-rec t-rec_pt_0 t-rec_pb_0" style="padding-top:0px;padding-bottom:0px; " data-record-type="508">  <div class="t508"> <ul role="list" class="t508__container t-container"> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889049104" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889049104">Make sure that A records are specified correctly on the registrar's side</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889049104">If you type the non-WWW website URL in the address bar—for example, mysite.com—check whether you've created the A record for the main domain (it is often denoted by the @ symbol) in the registrar's settings.<br /><br />If you type the WWW website URL in the address bar—for example, www.mysite.com—check whether you've created the A record with the WWW name in the registrar's settings.<br /><br /><a href="#records-check">How to check if you have added records correctly →</a><br /><a href="https://help.tilda.cc/customdomain" target="_blank" rel="noreferrer noopener">A guide to connecting the domain →</a><br /><a href="https://help.tilda.cc/dns" target="_blank" rel="noreferrer noopener">Guides to configuring DNS records for popular registrars →</a></div> </div> </li> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889075209" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889075209">Make sure that you have specified one A record each for the main domain and the WWW subdomain</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889075209"><a href="#records-check">How to check if you have added records correctly →</a></div> </div> </li> <li class="t-col t-col_8 t-prefix_2 t-item t-list__item " style="margin-top:30px;"> <div class="t-cell t-valign_top"> <div class="t508__bgimg t-bgimg" imgfield="li_img__1476889085397" data-original="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg" data-color="#f99761" style="width: 35px; height: 35px; background-image: url('https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg');margin-right:20px;" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/lib/icons/bullets/check5_thin.svg"> </div> </div> <div class="t508__textwrapper t-cell t-valign_top"> <div class="t-name t-name_md t508__bottommargin" field="li_title__1476889085397">Check that you have no AAAA record added</div> <div class="t508__descr t-descr t-descr_sm" field="li_descr__1476889085397">AAAA record keeps the Tilda website from working correctly. Delete it.<br /><br />If you can't see an AAAA record in the list of records of the registrar's control panel but the check's result shows that it exists, contact the registrar's Support and ask to delete this record.<br /><br /><a href="#records-check">How to check if you have added records correctly →</a></div> </div> </li> </ul> </div> <script>t_onReady(function() {t_onFuncLoad('t__paintIcons',function() {t__paintIcons('486296259','.t508__img, .t508__bgimg');});});</script> <style> #rec486296259 .t-name{font-size:22px;font-weight:400;}</style> </div> <div id="rec486296260" class="r t-rec" style=" " data-record-type="215"> <a name="records-check" style="font-size:0;"></a> </div> <div id="rec486296261" class="r t-rec t-rec_pt_105 t-rec_pb_30" style="padding-top:105px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h2 class="t120__title t-heading t-heading_sm" field="title">How To Check If the Records Added Are Correct</h2> </div> </div> </div> <style> #rec486296261 .t120__title{font-weight:400;}@media screen and (min-width:900px){#rec486296261 .t120__title{font-size:40px;}}</style> </div> <div id="rec486296262" class="r t-rec t-rec_pt_0 t-rec_pb_0" style="padding-top:0px;padding-bottom:0px; " data-record-type="296">  <div class="t265"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <div class="t265__wrapper" style="background:#ededed;"> <div class="t265__icon"> <svg role="img" x="0px" y="0px" width="24px" height="24px" viewBox="0 0 24 24" style="enable-background:new 0 0 24 24;"> <circle style="fill:#000000;" cx="12.125" cy="12.125" r="12"/> <g> <path style="fill: #fff;" d="M10.922,6.486c0-0.728,0.406-1.091,1.217-1.091s1.215,0.363,1.215,1.091c0,0.347-0.102,0.617-0.304,0.81 c-0.202,0.193-0.507,0.289-0.911,0.289C11.328,7.585,10.922,7.219,10.922,6.486z M13.252,17.792h-2.234V9.604h2.234V17.792z"/> </g> </svg> </div> <div class="t265__text t-descr t-descr_xs" field="text">Note that updating records takes from 3 to 24 hours, so the checks' results will be correct only after the records have been updated.</div> </div> </div> </div> </div> <style> #rec486296262 .t265__text{font-size:20px;}</style> </div> <div id="rec486296263" class="r t-rec t-rec_pt_75 t-rec_pb_30" style="padding-top:75px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h3 class="t120__title t-heading t-heading_sm" field="title">Tilda Domain Checking Tool</h3> </div> </div> </div> <style> #rec486296263 .t120__title{font-weight:400;}@media screen and (min-width:480px){#rec486296263 .t120__title{font-size:30px;}}</style> </div> <div id="rec486296264" class="r t-rec t-rec_pt_0 t-rec_pb_15" style="padding-top:0px;padding-bottom:15px; " data-record-type="106">  <div class="t004"> <div class="t-container "> <div class="t-col t-col_8 t-prefix_2"> <div field="text" class="t-text t-text_md ">Tilda has the built-in tool for checking if the domain's IP addresses are configured well.<br /><br />Open Site Settings → Domain.<br /><br />If you haven't added the domain yet, specify it in the "Custom Domain" field and save the changes.<br /><br />You'll see the check's results.</div> </div> </div> </div> </div> <div id="rec501109030" class="r t-rec t-rec_pt_30 t-rec_pb_0" style="padding-top:30px;padding-bottom:0px; " data-record-type="3">  <div class="t107"> <div class="t-align_center" itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop="image" content="https://static.tildacdn.com/tild6239-3364-4533-a238-653837323161/Screenshot_2022-10-1.png"> <img class="t-img t-width t107__width t-width_9" src="https://thb.tildacdn.com/tild6239-3364-4533-a238-653837323161/-/empty/Screenshot_2022-10-1.png" data-original="https://static.tildacdn.com/tild6239-3364-4533-a238-653837323161/Screenshot_2022-10-1.png" imgfield="img" data-zoomable="yes" data-img-zoom-url="https://static.tildacdn.com/tild6239-3364-4533-a238-653837323161/Screenshot_2022-10-1.png" alt=""> <div class="t-container_8"> <div class="t-col t-col_8 t107__title t-text" field="title" itemprop="name">An example of errors</div> </div> </div> </div> <style> #rec501109030 .t107__title{font-size:16px;}</style> </div> <div id="rec486296266" class="r t-rec t-rec_pt_0 t-rec_pb_15" style="padding-top:0px;padding-bottom:15px; " data-record-type="106">  <div class="t004"> <div class="t-container "> <div class="t-col t-col_8 t-prefix_2"> <div field="text" class="t-text t-text_md ">If there are errors in the domain settings on the registrar's side, you'll see the errors' descriptions and tips on how to fix these errors. Follow the steps.</div> </div> </div> </div> </div> <div id="rec486296267" class="r t-rec t-rec_pt_75 t-rec_pb_30" style="padding-top:75px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h3 class="t120__title t-heading t-heading_sm" field="title">Other Tools To Check the Records</h3> </div> </div> </div> <style> #rec486296267 .t120__title{font-weight:400;}@media screen and (min-width:480px){#rec486296267 .t120__title{font-size:30px;}}</style> </div> <div id="rec486296268" class="r t-rec t-rec_pt_0 t-rec_pb_15" style="padding-top:0px;padding-bottom:15px; " data-record-type="106">  <div class="t004"> <div class="t-container "> <div class="t-col t-col_8 t-prefix_2"> <div field="text" class="t-text t-text_md ">Here are some other tools you can use for checking whether the records added are correct:</div> </div> </div> </div> </div> <div id="rec486296269" class="r t-rec t-rec_pt_0 t-rec_pb_30" style="padding-top:0px;padding-bottom:30px; " data-record-type="374">  <div class="t374"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <a class="t374__link" href="https://toolbox.googleapps.com/apps/dig/" target="_blank"> <div class="t374__wrapper"> <div class="t374__col t374__col-left"> <img src="https://static.tildacdn.com/tild3165-3665-4862-b665-346163316365/arr.svg" class="t374__img t-img" alt="" style="width:35px;" imgfield="img"> </div> <div class="t374__col"> <div class="t374__title t-text t-text_sm" field="title">Google Admin Toolbox. Dig</div> </div> </div> </a> </div> </div> </div> <style> #rec486296269 .t374__title{color:#f99761;}</style> </div> <div id="rec486296270" class="r t-rec t-rec_pt_0 t-rec_pb_30" style="padding-top:0px;padding-bottom:30px; " data-record-type="374">  <div class="t374"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <a class="t374__link" href="https://dnschecker.org/" target="_blank"> <div class="t374__wrapper"> <div class="t374__col t374__col-left"> <img src="https://static.tildacdn.com/tild3165-3665-4862-b665-346163316365/arr.svg" class="t374__img t-img" alt="" style="width:35px;" imgfield="img"> </div> <div class="t374__col"> <div class="t374__title t-text t-text_sm" field="title">DNS Checker</div> </div> </div> </a> </div> </div> </div> <style> #rec486296270 .t374__title{color:#f99761;}</style> </div> <div id="rec486296271" class="r t-rec t-rec_pt_0 t-rec_pb_30" style="padding-top:0px;padding-bottom:30px; " data-record-type="374">  <div class="t374"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <a class="t374__link" href="https://www.whatsmydns.net/dns-lookup" target="_blank"> <div class="t374__wrapper"> <div class="t374__col t374__col-left"> <img src="https://static.tildacdn.com/tild3165-3665-4862-b665-346163316365/arr.svg" class="t374__img t-img" alt="" style="width:35px;" imgfield="img"> </div> <div class="t374__col"> <div class="t374__title t-text t-text_sm" field="title">What's My DNS</div> </div> </div> </a> </div> </div> </div> <style> #rec486296271 .t374__title{color:#f99761;}</style> </div> <div id="rec486296272" class="r t-rec" style=" " data-record-type="215"> <a name="mail-to-registrar" style="font-size:0;"></a> </div> <div id="rec486296273" class="r t-rec t-rec_pt_105 t-rec_pb_30" style="padding-top:105px;padding-bottom:30px; " data-record-type="128">  <div class="t120"> <div class="t-container t-align_left"> <div class="t-col t-col_8 t-prefix_2"> <h2 class="t120__title t-heading t-heading_sm" field="title">How To Contact the Support Of Your Domain's Registrar</h2> </div> </div> </div> <style> #rec486296273 .t120__title{font-weight:400;}@media screen and (min-width:900px){#rec486296273 .t120__title{font-size:40px;}}</style> </div> <div id="rec486296274" class="r t-rec t-rec_pt_0 t-rec_pb_30" style="padding-top:0px;padding-bottom:30px; " data-record-type="374">  <div class="t374"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <a class="t374__link" href="https://help.tilda.cc/dns" target="_blank"> <div class="t374__wrapper"> <div class="t374__col t374__col-left"> <img src="https://static.tildacdn.com/tild3165-3665-4862-b665-346163316365/arr.svg" class="t374__img t-img" alt="" style="width:35px;" imgfield="img"> </div> <div class="t374__col"> <div class="t374__title t-text t-text_sm" field="title">Guides to configuring DNS records for popular registrars </div> </div> </div> </a> </div> </div> </div> <style> #rec486296274 .t374__title{color:#f99761;}</style> </div> <div id="rec486296275" class="r t-rec t-rec_pt_0 t-rec_pb_15" style="padding-top:0px;padding-bottom:15px; " data-record-type="106">  <div class="t004"> <div class="t-container "> <div class="t-col t-col_8 t-prefix_2"> <div field="text" class="t-text t-text_md ">If you have followed the guide while adding the records and the tips you've just read didn't help, contact the Support service of <strong>your domain's registrar</strong> that you've purchased the domain from.<br /><br />Support contacts of the popular registrars:<br /><ul><li>Namecheap — chat or submit a ticket: <a href="https://www.namecheap.com/help-center/live-chat/" target="_blank" rel="noreferrer noopener">https://www.namecheap.com/help-center/live-chat</a></li><li>Google Domains — fill in the form at <a href="https://support.google.com/domains/gethelp" target="_blank" rel="noreferrer noopener">https://support.google.com/domains/gethelp</a></li><li>Bluehost — call or live chat: <a href="https://www.bluehost.com/contact" target="_blank" rel="noreferrer noopener">https://www.bluehost.com/contact</a></li><li>Domain.com — call or live chat: <a href="https://www.domain.com/support/contact" target="_blank" rel="noreferrer noopener">https://www.domain.com/support/contact</a></li><li>GoDaddy — call, text, or live chat: <a href="https://www.godaddy.com/help/contact-us" target="_blank" rel="noreferrer noopener">https://www.godaddy.com/help/contact-us</a></li><li>Cloudflare — file a support ticket from you <a href="https://dash.cloudflare.com/redirect?account=support" target="_blank" rel="noreferrer noopener">personal account</a></li></ul></div> </div> </div> </div> </div> <div id="rec486296369" class="r t-rec t-rec_pt_30 t-rec_pb_150" style="padding-top:30px;padding-bottom:150px; " data-record-type="296">  <div class="t265"> <div class="t-container"> <div class="t-col t-col_8 t-prefix_2"> <div class="t265__wrapper" style="background:#ededed;"> <div class="t265__icon"> <svg role="img" x="0px" y="0px" width="24px" height="24px" viewBox="0 0 24 24" style="enable-background:new 0 0 24 24;"> <circle style="fill:#000000;" cx="12.125" cy="12.125" r="12"/> <g> <path style="fill: #fff;" d="M10.922,6.486c0-0.728,0.406-1.091,1.217-1.091s1.215,0.363,1.215,1.091c0,0.347-0.102,0.617-0.304,0.81 c-0.202,0.193-0.507,0.289-0.911,0.289C11.328,7.585,10.922,7.219,10.922,6.486z M13.252,17.792h-2.234V9.604h2.234V17.792z"/> </g> </svg> </div> <div class="t265__text t-descr t-descr_xs" field="text">An email template for contacting the registrar's support<br /><br /><strong>Title: </strong>How can I change DNS records<br /><br />Hello,<br />I have a question regarding the domain mysite.com<br /><br />I would like to set up the domain mysite.com <strong>(specify your domain)</strong> for the website that I've built on Tilda. Here is their guide for configuring the domain: <a href="https://help.tilda.cc/customdomain" target="_blank" rel="noreferrer noopener">https://help.tilda.cc/customdomain</a><br /><br />I need to add DNS records for my domain:<br />An A-type record that should point to the IP address: <strong>5.181.161.78*</strong><br />And an A-type record for WWW subdomain that should point to the IP address: <strong>5.181.161.78*</strong><br /><br />Could you please help me add these records?<br /><br />*To find out the recommended IP, go to Site Settings → Domain → specify the domain → save the changes → you'll see the recommended IP address. Specify it instead of the example.</div> </div> </div> </div> </div> <style> #rec486296369 .t265__text{font-size:20px;}</style> </div>  <footer id="t-footer" class="t-records" data-hook="blocks-collection-content-node" data-tilda-project-id="6518" data-tilda-page-id="62096" data-tilda-formskey="0bbdd5272d658d3de5798b262a4fe80b" data-tilda-cookie="no" data-tilda-lazy="yes" data-tilda-root-zone="one" data-tilda-project-headcode="yes"> <div id="rec747695050" class="r t-rec t-rec_pt_120 t-rec_pb_60" style="padding-top:120px;padding-bottom:60px;background-color:#f5f5f5; " data-record-type="65" data-bg-color="#f5f5f5">  <div class="t056"> <div class="t-container t-align_left"> <div class="t-col t-col_12 "> <div class="t056__title t-name t-name_xl" field="title">Guides By Category:</div> </div> </div> </div> <style> #rec747695050 .t056__title{font-weight:500;}</style> </div> <div id="rec747687355" class="r t-rec t-rec_pt_0 t-rec_pb_120" style="padding-top:0px;padding-bottom:120px;background-color:#f5f5f5; " data-animationappear="off" data-record-type="344" data-bg-color="#f5f5f5">  <div class="t344"> <div class="t-container t-align_left"> <div class="t344__col t-col t-col_3"> <div class="t344__descr t-descr t-descr_xxs" field="descr"><ul><li><a href="https://help.tilda.cc/getstarted">How Tilda Works</a></li><li><a href="/settings">Site Settings</a></li><li><a href="https://help.tilda.cc/page">Page Editing</a></li><li><a href="https://help.tilda.cc/search-engine">Guide To SEO</a></li></ul></div> </div> <div class="t344__col t-col t-col_3"> <div class="t344__descr t-descr t-descr_xxs" field="descr2"><ul><li><a href="https://help.tilda.cc/domainandhttps">Domain And HTTPS</a></li><li><a href="https://help.tilda.cc/online-store-payments">Online Store & Payments</a></li><li><a href="https://help.tilda.cc/forms">Data Capture Forms</a></li><li><a href="https://help.tilda.cc/statistics">Website Statistics</a></li></ul></div> 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