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data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Highlights </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Entwickler </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Produktmanager </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > IT-Professionals </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Business-Teams </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Führungsteams </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/de/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > Alle Produkte anzeigen </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Highlights </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexibles Projektmanagement</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Zentrale Wissensquelle</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Schnelle Servicebereitstellung</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Arbeit organisieren und visualisieren</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Rovo-Symbol" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Unternehmenswissen nutzen</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Ideen erfassen und priorisieren</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Optimierter Zustand der Software</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Schutz <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Höhere Sicherheit in der Cloud</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Schnelle, asynchrone Video-Updates</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Entwickler </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexibles Projektmanagement</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Kollaborative Code-Repos</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Optimierter Zustand der Software</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Produktmanager </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexibles Projektmanagement</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Zentrale Wissensquelle</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/de/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Ideen erfassen und priorisieren</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> IT-Professionals </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Schnelle Servicebereitstellung</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Schutz <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Höhere Sicherheit in der Cloud</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Business-Teams </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexibles Projektmanagement</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Zentrale Wissensquelle</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Arbeit organisieren und visualisieren</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/de/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Schnelle, asynchrone Video-Updates</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Führungsteams </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/de/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexibles Projektmanagement</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Zentrale Wissensquelle</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/de/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEU</span> </h3> <p>Schnelle, asynchrone Video-Updates</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/de/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Unternehmensweite Arbeitsplanung und Wertschöpfung</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 8.61033C14.9821 8.40837 15.0957 8.13444 15.0957 7.84882C15.0957 7.5632 14.9821 7.28927 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data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Teams <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-8212b0b7-5103-48a7-8a92-ac9fbd91d1b4" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Teams </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/de/teams/software-development" class="component--block__link" data-event="clicked" data-uuid="f708e77a-a5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="90d05cb9" alt="" class="component__image xs-compact-bottom xs-none-top" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Software </h3> <p>Schnellere Fertigstellung hochwertiger, innovativer Software</p> </div> </div> <div class="component component--image hoverable"> <img id="38496121" alt="" class="component__image" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/de/teams/marketing" class="component--block__link" data-event="clicked" data-uuid="6fe6061e-15" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="1126eb5b" alt="" class="component__image xs-none-top xs-compact-bottom" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Marketing </h3> <p>Strategien für die erfolgreiche Zusammenarbeit und erfolgreiches Marketing</p> </div> </div> <div class="component component--image hoverable"> <img id="663b0d9c" alt="" class="component__image" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/de/teams/it" class="component--block__link" data-event="clicked" data-uuid="bd6097b7-ae" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="c99a84f3" alt="" class="component__image xs-none-top xs-compact-bottom" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > IT </h3> <p>Biete außergewöhnliche Services für Betrieb und Support.</p> </div> </div> <div class="component component--image hoverable"> <img id="b459ac25" alt="" class="component__image" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it-hover.svg" loading="lazy" /> </div> </a> </div> </div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block col-1" style="margin:0;" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Lösung </h5> </div> <div class="component component--link-button "> <a href="/de/solutions/work-management" data-event="clicked" data-uuid="b179f79d-e5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Arbeitsmanagement" data-label-english="Work Management" class="component__link default " > Arbeitsmanagement </a> </div> <div class="component component--link-button "> <a href="/de/solutions/itsm" data-event="clicked" data-uuid="5ad93cb6-9a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="IT-Servicemanagement" data-label-english="IT Service Management" class="component__link default " > IT-Servicemanagement </a> </div> <div class="component component--link-button "> <a href="/de/solutions/devops" data-event="clicked" data-uuid="d013113f-55" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile und DevOps" data-label-english="Agile & DevOps" class="component__link default " > Agile und DevOps </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Nach Teamgröße </h5> </div> <div class="component component--link-button "> <a href="/de/enterprise" data-event="clicked" data-uuid="f56440e6-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Enterprise" data-label-english="Enterprise" class="component__link default " > Enterprise </a> </div> <div class="component component--link-button "> <a href="/de/software/small-business" data-event="clicked" data-uuid="7515a7d2-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Kleinunternehmen" data-label-english="Small business" class="component__link default " > Kleinunternehmen </a> </div> <div class="component component--link-button "> <a href="/de/software/startups" data-event="clicked" data-uuid="7dd4032c-05" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Start-up" data-label-english="Startup" class="component__link default " > Start-up </a> </div> <div class="component component--link-button "> <a href="/de/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gemeinnützige Organisationen" data-label-english="Non-profit" class="component__link default " > Gemeinnützige Organisationen </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Nach Branche </h5> </div> <div class="component component--link-button "> <a href="/de/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Einzelhandel" data-label-english="Retail" class="component__link default " > Einzelhandel </a> </div> <div class="component component--link-button "> <a href="/de/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Telekommunikation" data-label-english="Telecommunications" class="component__link default " > Telekommunikation </a> </div> <div class="component component--link-button "> <a href="/de/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Professionelle Services" data-label-english="Professional services" class="component__link default " > Professionelle Services </a> </div> <div class="component component--link-button "> <a href="/de/government" data-event="clicked" data-uuid="89d1956c-e2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Behörden" data-label-english="Government" class="component__link default " > Behörden </a> </div> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 8.61033C14.9821 8.40837 15.0957 8.13444 15.0957 7.84882C15.0957 7.5632 14.9821 7.28927 14.7799 7.08731C14.5777 6.88534 14.3034 6.77188 14.0174 6.77188L3.68091 6.77188L7.77087 2.68705C7.87109 2.58712 7.9506 2.46843 8.00485 2.33778C8.0591 2.20714 8.08702 2.06709 8.08702 1.92565C8.08702 1.78421 8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-why-atlassian" class="nav-link globalNav has-dropdown single adg4-nav-link-why-atlassian"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42" data-event="clicked" data-uuid="fa47bfda-a1-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Warum Atlassian? <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-94bac309-9300-4042-bafe-297e6188d84f" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Warum Atlassian? </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:0;" > <a href="https://marketplace.atlassian.com/" class="component--block__link" data-event="clicked" data-uuid="c9dc5872-ad" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Integrationen </h3> <p>Verknüpfe Tausende Apps mit allen deinen Atlassian-Produkten</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/de/customers" class="component--block__link" data-event="clicked" data-uuid="d7af88e4-e4" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Kunden </h3> <p>Fallstudien und Storys, die auf Teamarbeit basieren</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/de/trust/compliance/resources/fedramp" class="component--block__link" data-event="clicked" data-uuid="214ef2f0-e9" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > FedRAMP </h3> <p>Konforme Lösungen für den öffentlichen Sektor</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/de/trust/resilience" class="component--block__link" data-event="clicked" data-uuid="12386179-63" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Stabilität </h3> <p>Hochleistungsfähige Infrastruktur der Enterprise-Klasse</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/de/platform" class="component--block__link" data-event="clicked" data-uuid="b6627015-48" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Plattform </h3> <p>Unsere hochgradig integrierte, zuverlässige und sichere Plattform</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/de/trust" class="component--block__link" data-event="clicked" data-uuid="7a444656-29" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trust Center </h3> <p>Sorge für die Sicherheit, Konformität und Verfügbarkeit deiner Daten</p> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 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</div> </li> <li id="adg4-nav-link-resources" class="nav-link globalNav has-dropdown single adg4-nav-link-resources"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-9fc4b679-6101-4d37-be62-9764cce616cb" data-event="clicked" data-uuid="9fc4b679-61-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Resourcen <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-9fc4b679-6101-4d37-be62-9764cce616cb"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-e081e462-8411-40d8-9160-3f1b4949778a" class="singular-tab-content active"> <h5 class="mobile-title 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data-event="clicked" data-uuid="b6f659ac-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > University </h3> <p>Lerne und erweitere deine Fähigkeiten für alles rund um Atlassian</p> </div> </a> </div> </div> </div> <div class="component component--block bottom-four-col" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background n10 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block col-1" style="margin:0;" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh-13 heading" > Support </h5> </div> <div class="component component--link-button "> <a 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data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Zusammenarbeit an Projekten" data-label-english="Project Collaboration" class="component__link default " > Zusammenarbeit an Projekten </a> </div> <div class="component component--link-button "> <a href="/de/team-playbook" data-event="clicked" data-uuid="be1af204-2b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Team-Playbook" data-label-english="Team Playbook" class="component__link default " > Team-Playbook </a> </div> <div class="component component--link-button "> <a href="https://confluence.atlassian.com/display/ALLDOC/Atlassian+Documentation" data-event="clicked" data-uuid="f088bee8-17" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Produktdokumentation" data-label-english="Product Documentation" class="component__link default " > Produktdokumentation </a> </div> 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<div class="cta-dropdown-content" id="try-now-cta-link-desktop-dropdown"> <div class="dropdown-content-inner"> <div class="dropdown-content-loader"> <div class="atlas-style-simple-loader-medium"></div> </div> <div class="dropdown-content-panel"> <div class="component s0 between component--block product-link-block"> <a href="/de/try/cloud/signup?bundle=jira-software&edition=free" id="highlightItem1__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link1" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem1__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem1__product--title" > Jira </h3> <p id="highlightItem1__product--subText"> Flexible project management </p> </div> </div> </a> </div> <div class="component s0 between component--block product-link-block"> <a href="/de/software/jira/service-management/free" id="highlightItem2__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link2" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem2__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem2__product--title" > Jira Service Management </h3> <p id="highlightItem2__product--subText"> High-velocity service delivery </p> </div> </div> </a> </div> <div class="component s0 between component--block product-link-block"> <a href="/de/try/cloud/signup?bundle=confluence&edition=free" id="highlightItem3__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link3" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem3__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem3__product--title" > Confluence </h3> <p id="highlightItem3__product--subText"> Knowledge, all in one place </p> </div> </div> </a> </div> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/de/try" data-event="clicked" data-uuid="0703b6c2-3e-cta-dropdown-content" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-cta-dropdown-content" data-schema-version="1" > See all products </a> </div> </div> </div> </div> </li> <li class="cta-desktop" id="cta-desktop-default"> <a class="cta button--one button--regular button--primary" href="/de/try" data-event="clicked" 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data-event-component="subNav" data-event-container="navbar" data-schema-version="1" data-label="Kostenlos nutzen" data-label-english="logo" > <span class="imkt-navbar__title-text">IT-Service-Management (ITSM)</span> </a> <button id="jsToggleNavbarMenu" class="aui-icon aui-icon-small aui-iconfont-arrow-down" data-event="clicked" data-uuid="1e6caadc-5a-open-close-nav-menu" data-event-component="linkButton" data-event-container="navbar" data-schema-version="1" data-label="Kostenlos nutzen" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="890eecf3-63" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Resourcen" data-label-english="Resources" >Resourcen</a> <div class="imkt-navbar__dropdown-links dropdown-container show-nav-hover-detail" > <div class="column"> <ul> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Jira-Service-Management"> <a href="/de/software/jira/service-management" tabindex="0" data-event="clicked" data-uuid="548cc201-b7" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Jira Service Management</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link" data-hover-content-id="desktop-Vorfallmanagement"> <a href="/de/incident-management" tabindex="0" data-event="clicked" data-uuid="4dcd6b31-7a" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Vorfallmanagement" data-label-english="Incident management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Vorfallmanagement</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Produktleitfaden"> <a href="/de/software/jira/service-management/product-guide" tabindex="0" data-event="clicked" data-uuid="3e94a1c8-6c" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Produktleitfaden" data-label-english="Product guide" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Produktleitfaden</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Ressourcenbibliothek"> <a href="/de/software/jira/service-management/resources" tabindex="0" data-event="clicked" data-uuid="a9098f28-8f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Ressourcenbibliothek" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Ressourcenbibliothek</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="desktop-Jira-Service-Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Servicemanagement für IT-Ops-, Entwicklungs- und Geschäftsteams </h3> <p>Setze High-Velocity-Servicemanagement im großen Maßstab um.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/free" data-event="clicked" data-uuid="94bdb51a-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Kostenlos nutzen" data-label-english="Get it free" class="component__link button button--one button--regular button--primary " > Kostenlos nutzen </a> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management" data-event="clicked" data-uuid="3ade5024-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Weitere Informationen" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > Weitere Informationen </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Vorfallmanagement"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > So reagierst du auf Vorfälle, löst sie und lernst daraus </h3> <p>Sieh dir die Tipps von Atlassian an, um den Betriebszustand von Services wiederherzustellen.</p> </div> <div class="component component--link-button "> <a href="/de/incident-management" data-event="clicked" data-uuid="e0a848b0-f8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Weitere Informationen" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > Weitere Informationen </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block display-none" > </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Produktleitfaden"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Alles, was du für die Einrichtung von JSM wissen musst </h3> <p>Diese Leitfäden decken alles ab, von den Grundlagen bis hin zu detaillierten Best Practices.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/product-guide?bundle=compass" data-event="clicked" data-uuid="70e11420-82" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Leitfaden anzeigen" data-label-english="View guide" class="component__link button button--one button--regular button--secondary " > Leitfaden anzeigen </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Ressourcenbibliothek"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ressourcenbibliothek </br>zu Jira Service Management </h3> <p>In unseren Whitepapers, Fallstudien, Berichten und weiteren Dokumenten findest du alle wichtigen Informationen.</p> </div> <div class="component component--link-button display-none "> <a href="/de/software/jira/service-management/resources" data-event="clicked" data-uuid="9c47642b-c8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Bibliothek ansehen" data-label-english="View library" class="component__link button button--one button--regular button--secondary " > Bibliothek ansehen </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no 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>Resourcen</a> <div class="imkt-navbar__collapsed-dropdown-links dropdown-container show-nav-hover-detail" > <div class="column"> <ul> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Jira-Service-Management"> <a href="/de/software/jira/service-management" tabindex="0" data-event="clicked" data-uuid="548cc201-b7" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Jira Service Management</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link" data-hover-content-id="mobile-Vorfallmanagement"> <a href="/de/incident-management" tabindex="0" data-event="clicked" data-uuid="4dcd6b31-7a" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Vorfallmanagement" data-label-english="Incident management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Vorfallmanagement</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Produktleitfaden"> <a href="/de/software/jira/service-management/product-guide" tabindex="0" data-event="clicked" data-uuid="3e94a1c8-6c" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Produktleitfaden" data-label-english="Product guide" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Produktleitfaden</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Ressourcenbibliothek"> <a href="/de/software/jira/service-management/resources" tabindex="0" data-event="clicked" data-uuid="a9098f28-8f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Ressourcenbibliothek" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Ressourcenbibliothek</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="mobile-Jira-Service-Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Servicemanagement für IT-Ops-, Entwicklungs- und Geschäftsteams </h3> <p>Setze High-Velocity-Servicemanagement im großen Maßstab um.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/free" data-event="clicked" data-uuid="94bdb51a-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Kostenlos nutzen" data-label-english="Get it free" class="component__link button button--one button--regular button--primary " > Kostenlos nutzen </a> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management" data-event="clicked" data-uuid="3ade5024-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Weitere Informationen" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > Weitere Informationen </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="mobile-Vorfallmanagement"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > So reagierst du auf Vorfälle, löst sie und lernst daraus </h3> <p>Sieh dir die Tipps von Atlassian an, um den Betriebszustand von Services wiederherzustellen.</p> </div> <div class="component component--link-button "> <a href="/de/incident-management" data-event="clicked" data-uuid="e0a848b0-f8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Weitere Informationen" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > Weitere Informationen </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block display-none" > </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="mobile-Produktleitfaden"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Alles, was du für die Einrichtung von JSM wissen musst </h3> <p>Diese Leitfäden decken alles ab, von den Grundlagen bis hin zu detaillierten Best Practices.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/product-guide?bundle=compass" data-event="clicked" data-uuid="70e11420-82" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Leitfaden anzeigen" data-label-english="View guide" class="component__link button button--one button--regular button--secondary " > Leitfaden anzeigen </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="mobile-Ressourcenbibliothek"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ressourcenbibliothek </br>zu Jira Service Management </h3> <p>In unseren Whitepapers, Fallstudien, Berichten und weiteren Dokumenten findest du alle wichtigen Informationen.</p> </div> <div class="component component--link-button display-none "> <a href="/de/software/jira/service-management/resources" data-event="clicked" data-uuid="9c47642b-c8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Bibliothek ansehen" data-label-english="View library" class="component__link button button--one 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L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-comfortable below-hero"> <div class="row flex-container"> <div class="column column-md-3 column-lg-offset-1 column-md-offset-0 hide-sm hide-xs agile-sidebar-column s0 between" > <div class="component component--guided-sidebar "> <div class="side-links"> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/service-request-management" data-event="clicked" data-uuid="901d6845-a2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Management von Serviceanfragen </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management" data-event="clicked" data-uuid="5fe5efca-04" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/how-to-build-a-service-desk" data-event="clicked" data-uuid="0ada4e95-94" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Best Practices für den Aufbau eines Servicedesk </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/it-metrics-and-reporting" data-event="clicked" data-uuid="327b836e-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Metriken und -Berichte </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/slas" data-event="clicked" data-uuid="3b438742-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> SLAs: Was, warum und wie? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/first-call-resolution" data-event="clicked" data-uuid="2baf12bb-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Warum die Lösung beim ersten Anruf so wichtig ist </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/help-desk" data-event="clicked" data-uuid="1a8005e3-96" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Helpdesk </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm" data-event="clicked" data-uuid="324e1030-73" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Unterschiede zwischen den Begriffen "Servicedesk", "Helpdesk" und "ITSM" </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/how-to-run-it-support-devops-way" data-event="clicked" data-uuid="ca739e5c-af" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Support nach dem DevOps-Ansatz </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/conversational-ticketing" data-event="clicked" data-uuid="4bc9c728-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Interaktive Ticketlösungen </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/how-to-customize-jira-service-management" data-event="clicked" data-uuid="e347a2ca-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Jira Service Management individuell anpassen </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/transitioning-from-email-support" data-event="clicked" data-uuid="3f2221f8-80" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Übergang vom E-Mail-Support </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/service-catalog" data-event="clicked" data-uuid="02ae1fd0-14" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Servicekatalog </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/virtual-agent" data-event="clicked" data-uuid="bbcefa42-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Was ist ein virtueller Agent </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/it-services" data-event="clicked" data-uuid="dd053b27-24" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Ein Überblick über IT-Services und ihre Bedeutung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/service-desk" data-event="clicked" data-uuid="21f14ac7-08" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Support </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/service-request-management/it-ticketing-system" data-event="clicked" data-uuid="03141fad-91" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Ticketsystem </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/it-asset-management" data-event="clicked" data-uuid="71b2e9ef-6c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT-Asset-Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management" data-event="clicked" data-uuid="2ba5bae0-37" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/cmdb" data-event="clicked" data-uuid="941e5fc7-06" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Configuration Management Databases (CMDs) </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/configuration-vs-asset-management" data-event="clicked" data-uuid="a73be061-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Konfigurationsmanagement und Asset-Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/best-practices" data-event="clicked" data-uuid="7e449991-f1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Best Practices für das IT- und Software-Asset-Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/asset-tracking" data-event="clicked" data-uuid="0d50d464-70" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Asset-Verfolgung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/hardware-asset-management" data-event="clicked" data-uuid="2dcd4316-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Hardware-Asset-Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-asset-management/asset-management-lifecycle" data-event="clicked" data-uuid="3fb9a620-fc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Asset-Management-Lebenszyklus </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management" data-event="clicked" data-uuid="7b1ed876-3e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Vorfallmanagement </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management" data-event="clicked" data-uuid="5282f9a8-c7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/incident-management/itscm" data-event="clicked" data-uuid="c6a86907-5f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT Service Continuity Management (ITSCM) </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/incident-communication" data-event="clicked" data-uuid="3b02d8ec-c9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Informationen zu Vorfällen </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-communication/templates" data-event="clicked" data-uuid="46f749aa-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Vorlagen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-communication/workshop" data-event="clicked" data-uuid="6cc74278-e7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Workshop </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/incident-response" data-event="clicked" data-uuid="fd9ecf06-8a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Incident Response </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/best-practices" data-event="clicked" data-uuid="f4b489bf-ef" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Best Practices </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/incident-commander" data-event="clicked" data-uuid="af4a9614-5c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Einsatzleiter </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/aviation" data-event="clicked" data-uuid="56d1086a-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Luftfahrt </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/roles-responsibilities" data-event="clicked" data-uuid="af9daf21-2a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Rollen und Zuständigkeiten </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/lifecycle" data-event="clicked" data-uuid="df6f9167-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Lebenszyklus </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/how-to-create-an-incident-response-playbook" data-event="clicked" data-uuid="bb09d52f-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Playbook </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/incident-response/support-levels" data-event="clicked" data-uuid="33b60e19-9a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> IT-Supportstufen </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/on-call" data-event="clicked" data-uuid="a22c635d-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bereitschaftsdienst </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/on-call-schedules" data-event="clicked" data-uuid="0d8bd29f-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bereitschaftspläne </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/on-call-pay" data-event="clicked" data-uuid="c7666a80-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bezahlung im Bereitschaftsdienst </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/alert-fatigue" data-event="clicked" data-uuid="8c3e14e9-12" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Alarm-Fatigue </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/improving-on-call" data-event="clicked" data-uuid="b6f45e62-72" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Verbesserung des Bereitschaftsdienstes </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/it-alerting" data-event="clicked" data-uuid="7f5a2073-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> IT-Warnmeldungen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/escalation-policies" data-event="clicked" data-uuid="05612363-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Eskalationsrichtlinien ansehen </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/tools" data-event="clicked" data-uuid="89347a3d-36" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tools </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/template" data-event="clicked" data-uuid="b21045b2-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vorlage </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/on-call/escalation-path-template" data-event="clicked" data-uuid="0cc2892d-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Eskalationspfad-Vorlage </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/kpis" data-event="clicked" data-uuid="00f2f82c-ae" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> KPIs </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/common-metrics" data-event="clicked" data-uuid="0a0bc9ed-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gängige Metriken </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/severity-levels" data-event="clicked" data-uuid="735d8f73-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Schweregrade </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/cost-of-downtime" data-event="clicked" data-uuid="8081fff3-39" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Kosten von Ausfällen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/sla-vs-slo-vs-sli" data-event="clicked" data-uuid="3274f87e-41" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SLA, SLO und SLI </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/error-budget" data-event="clicked" data-uuid="694db808-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Fehlerbudget </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/reliability-vs-availability" data-event="clicked" data-uuid="8c2378f3-ee" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Zuverlässigkeit und Verfügbarkeit </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/kpis/mttf" data-event="clicked" data-uuid="f0f0635c-17" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> MTTF (Mean Time to Failure) </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/devops" data-event="clicked" data-uuid="e33eac1d-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/devops/sre" data-event="clicked" data-uuid="b26f844e-88" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SRE </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/devops/you-built-it-you-run-it" data-event="clicked" data-uuid="f90fae53-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> You build it, you run it </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/devops/incident-vs-problem-management" data-event="clicked" data-uuid="fa49b580-b5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Problemmanagement und Incident Management </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/devops/chatops" data-event="clicked" data-uuid="5c3acf71-be" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> ChatOps </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/itsm" data-event="clicked" data-uuid="010866b8-f9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Service-Management (ITSM) </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/major-incident-management" data-event="clicked" data-uuid="5a89a565-66" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Management von größeren Vorfällen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/it-incident-management" data-event="clicked" data-uuid="28764642-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Management von IT-Vorfällen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/modern-incident-management-for-it-ops" data-event="clicked" data-uuid="5f0e5f08-2b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modernes Vorfallmanagement für IT-Ops </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/disaster-recovery" data-event="clicked" data-uuid="145da528-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> So entwickelst du einen IT-Disaster-Recovery-Plan </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/disaster-recovery-plan-examples" data-event="clicked" data-uuid="9dec9b4b-9d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Beispiele für Disaster-Recovery-Pläne </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/itsm/bug-tracking-best-practices" data-event="clicked" data-uuid="b7a33993-99" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Best Practices für das Bug-Tracking </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/postmortem" data-event="clicked" data-uuid="b8818958-4f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Post-Mortem-Analyse </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/templates" data-event="clicked" data-uuid="4936a77a-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Vorlage </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/blameless" data-event="clicked" data-uuid="6810fc46-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Ohne Schuldzuweisungen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/reports" data-event="clicked" data-uuid="81378d2d-c3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Berichte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/meeting" data-event="clicked" data-uuid="24e117ff-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Meeting </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/timelines" data-event="clicked" data-uuid="650ee13c-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Zeitleisten </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/5-whys" data-event="clicked" data-uuid="a1c2a0ea-a4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> 5 Warum-Fragen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/postmortem/public-vs-private" data-event="clicked" data-uuid="7754747c-a2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Öffentlich vs. privat </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/tutorials" data-event="clicked" data-uuid="d318c8f1-a5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tutorials </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/tutorials/incident-communication" data-event="clicked" data-uuid="a0185940-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Informationen zu Vorfällen </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/tutorials/on-call-schedule" data-event="clicked" data-uuid="9b7c223c-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bereitschaftsplan </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/tutorials/automate-customer-notifications" data-event="clicked" data-uuid="7e4ab095-57" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Automatisierung von Kundenbenachrichtigungen </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/de/incident-management/handbook" data-event="clicked" data-uuid="98b5d842-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Handbuch </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/handbook/incident-response" data-event="clicked" data-uuid="83f38ac2-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Incident Response </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/de/incident-management/handbook/postmortems" data-event="clicked" data-uuid="dd23786c-f8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Post-Mortem-Analysen </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/template-generator" data-event="clicked" data-uuid="f54ec1f8-3b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vorlagengenerator </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/glossary" data-event="clicked" data-uuid="5261ce7a-0c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Glossar </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/get-the-handbook" data-event="clicked" data-uuid="4b495066-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Handbuch herunterladen </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/2020-state-of-incident-management" data-event="clicked" data-uuid="ebd57b9c-9e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Der Stand des Vorfallmanagements 2020 </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/incident-management/2021-state-of-incident-management" data-event="clicked" data-uuid="c428ec2c-34" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Der Stand des Vorfallmanagements 2021 </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/it-management" data-event="clicked" data-uuid="a35c134c-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT-Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-management" data-event="clicked" data-uuid="7e49a1c7-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/problem-management" data-event="clicked" data-uuid="3d8b5666-22" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Problemmanagement </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/problem-management" data-event="clicked" data-uuid="9c319fe8-79" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/problem-management/template" data-event="clicked" data-uuid="6d58a094-76" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vorlage </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/problem-management/roles-and-responsibilities" data-event="clicked" data-uuid="87aeecde-62" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rollen und Zuständigkeiten </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/problem-management/process" data-event="clicked" data-uuid="ea4886bf-ec" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Prozess </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/change-management" data-event="clicked" data-uuid="53dcd698-26" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Änderungsmanagement </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/change-management" data-event="clicked" data-uuid="55e43ec8-a0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/change-management/best-practices" data-event="clicked" data-uuid="7580db99-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Best Practices </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/change-management/roles-and-responsibilities" data-event="clicked" data-uuid="ea8d6d6f-8f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rollen und Zuständigkeiten </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/change-management/change-advisory-board" data-event="clicked" data-uuid="ac85d1d7-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Change Advisory Board </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/change-management/types" data-event="clicked" data-uuid="6a3adc11-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Arten des Änderungsmanagements </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/knowledge-management" data-event="clicked" data-uuid="541517b2-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Wissensmanagement </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/knowledge-management" data-event="clicked" data-uuid="6f8e03be-31" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/knowledge-management/what-is-a-knowledge-base" data-event="clicked" data-uuid="fcfb62ba-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Was ist eine Wissensdatenbank? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/knowledge-management/kcs" data-event="clicked" data-uuid="5f39bd6e-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Was ist wissensorientierter Service (Knowledge-Centered Service, KCS)? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/knowledge-management/self-service-success" data-event="clicked" data-uuid="f7737e55-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Self-Service-Wissensdatenbanken </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/esm" data-event="clicked" data-uuid="bd0749e6-bf" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Enterprise Service Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm" data-event="clicked" data-uuid="bf67641a-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/hr-service-management-and-delivery" data-event="clicked" data-uuid="1cadf0b4-cc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> HR Service Management und Delivery </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/hr-automation-best-practices" data-event="clicked" data-uuid="6f53d519-9b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Best Practices für die HR-Automatisierung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/implementation-tips-for-esm" data-event="clicked" data-uuid="cc5c48de-c6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> 3 Tipps zur Implementierung des ESM </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/offboarding" data-event="clicked" data-uuid="a20e8e61-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Informationen zum Offboarding-Prozess </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/employee-experience-management" data-event="clicked" data-uuid="210c2b0c-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Strategien für das Employee Experience Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/onboarding-software" data-event="clicked" data-uuid="253aa3b5-21" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Die 9 besten Onboarding-Lösungen </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/employee-experience-platforms" data-event="clicked" data-uuid="31baf7fb-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Plattformen für die Mitarbeitererfahrung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/onboarding-workflow" data-event="clicked" data-uuid="449083fa-69" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Onboarding-Workflow </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/employee-onboarding-checklist" data-event="clicked" data-uuid="eaacc805-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Checkliste für das Onboarding von Mitarbeitern </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/esm/services-delivery" data-event="clicked" data-uuid="629031ea-b3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Servicebereitstellung </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/itil" data-event="clicked" data-uuid="e6e56263-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> ITIL </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/itil" data-event="clicked" data-uuid="cbb7110b-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/itil/devops-vs-itil" data-event="clicked" data-uuid="fe748f6e-d8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps vs. ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/itil/service-strategy" data-event="clicked" data-uuid="07a6dce8-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Leitfaden zur ITIL-Servicestrategie </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/itil/service-transition" data-event="clicked" data-uuid="d4a83967-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> ITIL-Serviceüberführung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/itil/continual-service-improvement" data-event="clicked" data-uuid="bc8c398e-d3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Kontinuierliche Serviceverbesserung </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/it-operations" data-event="clicked" data-uuid="3116c9ae-e0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT-Operations </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations" data-event="clicked" data-uuid="f88c4f9b-93" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations/it-infrastructure-management" data-event="clicked" data-uuid="412f3251-6a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Infrastrukturmanagement </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/de/itsm/it-operations-management" data-event="clicked" data-uuid="247ae908-b0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT-Operations Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations-management" data-event="clicked" data-uuid="bd79cef8-b1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Überblick </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations-management/system-upgrade" data-event="clicked" data-uuid="56e8c980-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> System-Upgrade </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations-management/service-mapping" data-event="clicked" data-uuid="dca5d7e9-68" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Servicezuordnung </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations-management/application-dependency-mapping" data-event="clicked" data-uuid="3fcfbdd6-a6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Application Dependency Mapping </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/de/itsm/it-operations-management/it-infrastructure" data-event="clicked" data-uuid="5218f0c4-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT-Infrastruktur </a> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"100", "isAgile":false } } </script></div> </div> <div class="column column-lg-6 column-md-8 s0 between" > <div class="component component--heading-textblock text-longform"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Was ist IT Service Management (ITSM)? </h1> <p>IT-Servicemanagement oder ITSM beschreibt, wie IT-Teams ihren Kunden IT-Services lückenlos bereitstellen. Dazu gehören alle Prozesse und Aktivitäten rund um die Planung, Zusammenstellung, Lieferung und den Support von IT-Services. </p> <p>Im Grunde folgt ITSM der Überzeugung, dass die IT als Service betrieben werden sollte. Ein typisches ITSM-Szenario könnte die Anforderung neuer Hardware wie ein Laptop sein. Du würdest deine Anfrage über ein Portal einreichen, ein Ticket mit allen relevanten Informationen erstellen und einen reproduzierbaren Workflow in Gang setzen. Das Ticket würde dann in die Warteschlange des IT-Teams eingereiht, in der eingehende Anfragen sortiert und nach Wichtigkeit bearbeitet werden.</p> </div> <div class="container-fluid"> <div class="row flex-container"> <div class="column column-sm-4 s0 between" > <div class="component component--image"> <img id="f7bee9f6" alt="PDF-Vorschau" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:5c40dd1f-454e-4c68-9696-e24440bea8a8/Complete-guide-pdf-preview.png?cdnVersion=2612" loading="lazy" /> </div> </div> <div class="column column-sm-8 vertical-middle s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Atlassian für ITSM </h3> <p>Die Grundlagen, die du über ITSM mit Atlassian wissen solltest – über IT-Bereitstellung, Betrieb und Support sowie Best Practices und Tipps.</p> </div> <div class="component component--link-button "> <a href="/de/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="e8baebc7-ba" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Leitfaden herunterladen" data-label-english="Get the guide" class="component__link link-arrow " > Leitfaden herunterladen<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="component component--textblock text-longform"> <p>Da Mitarbeiter täglich mit der IT zu tun haben, wird ITSM oft als grundlegender IT-Support missverstanden. Tatsächlich sind das zwei völlig unterschiedliche Dinge. ITSM-Teams sind für alle möglichen Arbeitsplatztechnologien zuständig – angefangen bei Laptops über Server bis hin zu geschäftskritischen Softwareanwendungen. Während sich IT-Teams auf die Verwaltung und Wartung der Technologieinfrastruktur konzentrieren, widmen sich die ITSM-Teams speziell der Optimierung und Bereitstellung effizienter IT-Services, um die organisatorischen Anforderungen und Benutzererwartungen zu erfüllen.</p> <p>In der IT-Branche herrscht die gängige Vorstellung, dass ein richtiger Ansatz für ITSM diese drei Schritte in der folgenden Reihenfolge umfassen sollte: 1) Entwicklung und Implementierung von IT-Technologie. 2) Einführung und Durchsetzung des richtigen Prozesses. 3) Erlernen der Technologie durch die Mitarbeiter und Einhaltung des Prozesses. </p> <p>Atlassian stellt diese Denkweise auf den Kopf.</p> </div> <div class="component component--image" style="text-align:center;"> <img id="656c9746" alt="Diagramm zeigt IT-Teams im Zentrum der ITSM-Technologie und -Praktiken" class="component__image xs-none-bottom xs-cozy-top" src="https://wac-cdn.atlassian.com/dam/jcr:f313f3ad-dcae-43cd-83a3-feb8db0abaa0/IT%20teams.png?cdnVersion=2612" loading="lazy" /> </div> <div class="component s0 between component--block md-cozy-top" data-title="After the incident" > <div class="component component--textblock text-longform"> <p>Bei Atlassian steht das <strong>Team an erster Stelle</strong>. Wir haben sogar ein <a data-event="clicked" data-uuid="6c417eff-5c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Team-Playbook" data-label-english="team playbook" href="/de/team-playbook">Team-Playbook</a> erstellt, um Tools bereitzustellen, mit denen Teams ihre Arbeitsweise verbessern können. IT-Teams sollten kontinuierlich lernen und sich immer weiter verbessern. Sie müssen Anerkennung und Unterstützung erhalten, damit sie im Unternehmen etwas bewirken können. </p> <p>Anstatt sich an Regeln zu halten, die durch abgestufte Berichtsstrukturen oder starre Prozesse auferlegt werden, können IT-Teams fundierte Entscheidungen treffen, z. B. über die Einführung von SLAs und darüber, welche Software implementiert wird. Starke IT-Teams sind entscheidend für die Steigerung der Produktivität und die Förderung der digitalen Transformation, weshalb sie für ein gutes Unternehmensergebnis unverzichtbar sind. IT-Teams sind das Herzstück der Prozesse und Technologien des IT-Servicemanagements (ITSM).</p> <p>Nachdem du dich auf die Stärke des IT-Teams konzentriert hast, kannst du individuelle Praktiken und Fähigkeiten entwickeln, um dem Unternehmen einen Mehrwert zu bieten. Denn egal, wie seriös die Quelle ist: Es reicht nicht aus, die Standards anderer Unternehmen einfach zu übernehmen und zu hoffen, dass sie auch in deiner individuellen Umgebung funktionieren. </p> <p>Erfolgreiche IT-Teams entwickeln ihren Ansatz, indem sie sich auf Frameworks wie <a data-event="clicked" data-uuid="6c417eff-5c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ITIL (Information Technology Infrastructure Library)" data-label-english="ITIL (the Information Technology Infrastructure Library)" href="/de/itsm/itil">ITIL (Information Technology Infrastructure Library)</a> stützen und Prozesse ganz gezielt an den Bedürfnissen und Wünschen ihrer Kunden ausrichten.</p> <p>Und schließlich sollten Software und Technologie die Praktiken eines Teams unterstützen und deren Wirkung verstärken. Eine optimale <a data-event="clicked" data-uuid="6c417eff-5c2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ITSM-Software" data-label-english="ITSM software" href="/de/software/jira/service-management/itsm-software">ITSM-Software</a> fördert die teamübergreifende Zusammenarbeit, unterstützt Endbenutzer und automatisiert alltägliche oder routinemäßige Aufgaben, sodass jeder mehr Zeit hat, sich auf das Wesentliche zu konzentrieren. Wir alle haben bereits Situationen erlebt, in denen Technologie zu einem Hindernis wird. Dies führt nur zu unnötiger Komplexität und Frustration. </p> <p>Wenn Technologie gut funktioniert, wirkt das fast magisch. Dahinter steht aber eigentlich die harte Arbeit der Teams, die sie nutzen.</p> </div> <div class="component component--heading-textblock text-longform"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Was ist ein IT-Service? </h2> <p>Im Zusammenhang mit ITSM bezieht sich ein IT-Service auf die Bereitstellung von technologiebezogenem Support und Lösungen für Endbenutzer oder Kunden. Dies umfasst eine breite Palette von Arbeitsplatztechnologien, darunter Laptops, Server und geschäftskritische Softwareanwendungen. ITSM-Teams bearbeiten Anfragen und Vorfälle im Zusammenhang mit diesen Services mithilfe strukturierter Prozesse und sorgen so für einen effizienten Service, Zuverlässigkeit und zufriedene Benutzer.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Was ist ein ITSM-Framework? </h2> </div> <div class="component component--textblock text-longform"> <p>Frameworks sind Tools, die ITSM mit standardisierten Praktiken und Verfahren versorgen. Frameworks können eine Plattform bieten, die die <a data-event="clicked" data-uuid="f47140cc-cc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="kontinuierliche Verbesserung" data-label-english="continuous improvement" href="/de/agile/project-management">kontinuierliche Verbesserung</a> der Servicebereitstellung und des Supports überwacht. </p> <p>Bei ITSM handelt es sich um ein Framework für das IT-Servicemanagement, das Services für verschiedene IT-Funktionen bereitstellt. Es definiert Betriebsverfahren, Techniken und unterstützende Services, die den Betrieb eines Systems effizienter und wirtschaftlicher machen. Mithilfe von Frameworks können Unternehmen ihre ITSM-Strategie besser definieren.</p> </div> <div class="component component--heading-textblock text-longform"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Beliebte ITSM-Frameworks </h2> <p>IT-Teams nutzen eine Vielzahl von Frameworks, an denen ihre Arbeit ausgerichtet ist. Zu den gängigsten zählen ITSM und DevOps. Daneben gibt es jedoch zahlreiche weitere Konzepte wie COBIT, SIAM, IT4IT oder Lean, um nur einige zu nennen. </p> <p>Im Folgenden befassen wir uns mit zwei der einflussreichsten Frameworks für moderne IT-Teams, ITSM und DevOps, sowie mit einem gemeinsamen Ansatz für ITSM. Beginnen wir zunächst mit der Definition von einigen wichtigen Begriffen:</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > IT-Service-Management (ITSM) </h3> <p>Wie bereits erwähnt, ist das IT-Servicemanagement die Art und Weise, wie IT-Teams die Bereitstellung von IT-Services für Kunden verwalten. Der ITSM-Ansatz eines Teams kann so strukturiert werden, dass er sich an ITIL-Praktiken orientiert und von DevOps-Konzepten beeinflusst wird.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > ITIL </h3> <p><a data-event="clicked" data-uuid="044d6b93-450" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="ITIL" data-label-english="ITIL" href="/de/itsm/itil">ITIL</a> ist der am weitesten verbreitete Ansatz für ITSM. Bei ITIL liegt der Schwerpunkt auf Praktiken zur Ausrichtung von IT-Services auf die Unternehmensanforderungen. ITIL kann Unternehmen dabei helfen, sich an die laufende Transformation und Skalierung anzupassen. </p> <p>ITIL 4, das jüngste Update der ITIL-Standards, stellt einen Paradigmenwechsel für IT-Teams dar. ITIL bietet Teams einen ganzheitlichen Bezugsrahmen, der auf geschäftlichen und Kundennutzen abzielt, und erlaubt einen flexibleren Ansatz, der auf der Arbeitsweise deines Teams basiert. Die ITIL 4-Leitprinzipien fördern Zusammenarbeit, Einfachheit und Feedback. </p> <p>ITIL wird manchmal fälschlicherweise als "Regeln" und nicht als Richtschnur aufgefasst. Aber das ist Ansichtssache. Doch nur weil wir Prozesse nutzen und Arbeiten dokumentieren müssen, heißt das nicht, dass wir unhandliche Mengen an Aufzeichnungen und bürokratischen Aufwand erzeugen sollten. Es gibt keine Entschuldigung dafür, sich hinter Prozessen oder den ITIL-"Regeln" zu verstecken.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > DevOps </h3> <p>Bei <a data-event="clicked" data-uuid="35cdeac5-ee0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="DevOps" data-label-english="DevOps" href="/de/devops">DevOps</a> liegt der Schwerpunkt auf einer beschleunigten Bereitstellung von IT-Services, die durch <a data-event="clicked" data-uuid="35cdeac5-ee1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="agile" data-label-english="agile" href="/de/agile">agile</a> und schlanke Praktiken ermöglicht wird. DevOps verbessert die Zusammenarbeit zwischen den <a data-event="clicked" data-uuid="35cdeac5-ee2" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Softwareentwickler" data-label-english="software development" href="/de/software-development">Softwareentwickler</a>- und <a data-event="clicked" data-uuid="35cdeac5-ee3" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="IT-Operations" data-label-english="IT operations" href="/de/software/jira/service-management/it-operations">IT-Operations</a>-Teams, damit Unternehmen Software schneller und zuverlässiger entwickeln, testen und veröffentlichen können. Zu den wichtigsten Vorteilen zählen stärkeres Vertrauen, schnellere <a data-event="clicked" data-uuid="35cdeac5-ee4" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Software-Releases" data-label-english="software releases" href="/de/agile/software-development/release">Software-Releases</a>, eine raschere Behebung kritischer Fehler und ein verbessertes Management ungeplanter Aufgaben.</p> <p>Obwohl DevOps eine <a data-event="clicked" data-uuid="35cdeac5-ee5" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="kontinuierliche Entwicklung" data-label-english="continuous development" href="/de/continuous-delivery/principles/continuous-integration-vs-delivery-vs-deployment">kontinuierliche Entwicklung</a>, Integration und automatisierte Bereitstellung umfasst, basiert das Konzept auf dem Aufbau einer Kultur der Zusammenarbeit zwischen Teams, die bisher relativ isoliert gearbeitet haben. Bei DevOps geht es vor allem darum, alte Aufteilungen hinter sich zu lassen und stattdessen zusammenzuarbeiten. Leider wird dabei das Hauptaugenmerk häufig zu sehr auf die Entwicklung (Dev) und nicht auf den Betrieb (Ops) gelegt. </p> <p>ITSM und DevOps werden in der Regel als gegensätzlich angesehen und man betrachtet sich entweder als reines ITSM- oder reines DevOps-Unternehmen. Es herrscht Verwirrung darüber, was ITSM und DevOps bieten und wie sie zusammenarbeiten könnten. Moderne, leistungsstarke Teams erkennen, dass sie intelligenter und schneller arbeiten müssen, dafür aber trotzdem Prozesse und Kontrolle benötigen. </p> <p>Es ist an der Zeit, über ITSM und DevOps hinauszugehen und sich Elemente aus beiden Bereichen zunutze zu machen, und das unabhängig davon, ob du explizit Frameworks folgst oder nicht. DevOps ist viel mehr als nur eine automatisierte Entwicklung und unterstreicht die Bedeutung der Zusammenarbeit und einer Kultur, die ohne Schuldzuweisungen auskommt. Darüber hinaus sollten der ITSM- und der ITIL-Ansatz nicht als Verwaltungsaufwand abgetan, sondern auf agile Weise genutzt werden, um den individuellen Bedürfnissen verschiedener Unternehmen gerecht zu werden.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Warum ist ITSM wichtig? </h2> </div> <div class="component component--textblock text-longform"> <p>ITSM unterstützt dein IT-Team und Servicemanagementprinzipien können dein gesamtes Unternehmen verbessern. ITSM führt zu Effizienz- und Produktivitätssteigerungen. Ein strukturierter Ansatz für das Servicemanagement ermöglicht auch die Ausrichtung der IT auf Geschäftsziele und standardisiert die Bereitstellung von Services basierend auf Budgets, Ressourcen und Ergebnissen. Er reduziert Kosten und Risiken und verbessert letztendlich das Kundenerlebnis. </p> <p>Einige der häufigsten Vorteile von ITSM:</p> <ul> <li>Ausrichtung von IT-Teams auf geschäftliche Prioritäten, die anhand von Erfolgskennzahlen verfolgt werden</li> <li>Ermöglichung einer teamübergreifenden Zusammenarbeit </li> <li>Zusammenführung von IT- und Entwicklerteams mithilfe von optimierten <a data-event="clicked" data-uuid="5097e173-b90" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Projektmanagementansätzen" data-label-english="project management" href="/de/work-management/project-management">Projektmanagementansätzen</a></li> <li>Bereitstellung von Ressourcen für IT-Teams für den Wissensaustausch und eine kontinuierliche Optimierung</li> <li>Verbesserung der Anfragenkoordination für einen effizienteren Service </li> <li>Bessere Kundenorientierung mit Self-Service-Angeboten und optimierten Prozessen </li> <li> <p>Schnellere Reaktion auf größere Vorfälle und Vermeidung von zukünftigen Vorfällen</p> </li> </ul> <p>All dies senkt die Kosten und führt zu besserem Service sowie zu zufriedeneren Mitarbeitern und Kunden.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > ITSM-Prozesse und -Services </h2> </div> <div class="component component--textblock text-longform"> <p>ITIL 4 hat sich kürzlich von der Empfehlung von ITSM-"Prozessen" abgewendet und 34 ITSM-"Praktiken" eingeführt. Der Grund für diese neue Terminologie besteht darin, dass "Elemente wie Kultur, Technologie, Informations- und Datenmanagement berücksichtigt werden können, um eine ganzheitliche Sicht auf die Arbeitsweisen zu erhalten". Dieser umfassende Ansatz spiegelt die Realität von modernen Unternehmen besser wider.</p> <p>Wir werden uns an dieser Stelle nicht mit den feinen Unterschieden bei der Terminologie aufhalten. Wichtig ist, und das gilt unabhängig davon, welchem Framework dein Team folgt, dass moderne IT-Serviceteams Ressourcen nutzen und sich an wiederholbare Verfahren halten, um einen konsistenten und effizienten Service bereitzustellen. Tatsächlich unterscheidet sich ITSM von der IT darin, ob Praktiken oder Prozesse genutzt werden. </p> <p>Im Folgenden sind einige der ITSM-Kernprozesse beschrieben:</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Management von Serviceanfragen </h3> <p>Das <a data-event="clicked" data-uuid="1cd0724c-750" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Management von Serviceanfragen" data-label-english="Service request management" href="/de/itsm/service-request-management">Management von Serviceanfragen</a> ist ein wiederholbares Verfahren zur Bearbeitung einer Vielzahl von Kundendienstanfragen, wie Anfragen nach Zugriff auf Anwendungen, Softwareverbesserungen und Hardwareupdates. Der Workstream für Serviceanfragen beinhaltet häufig wiederkehrende Anfragen und profitiert stark davon, Kunden Wissen zu ermöglichen und bestimmte Aufgaben zu automatisieren.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Wissensmanagement </h3> <p>Das <a data-event="clicked" data-uuid="b30a8e24-4c0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Wissensmanagement" data-label-english="Knowledge management" href="/de/itsm/knowledge-management">Wissensmanagement</a> ist der Prozess zur Erstellung, Weitergabe, Nutzung und Verwaltung von Wissen und Informationen eines Unternehmens. Es bezieht sich auf einen multidisziplinären Ansatz zur Erreichung von Unternehmenszielen durch bestmögliche Nutzung von Wissen.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > IT-Asset-Management </h3> <p>Durch das <a data-event="clicked" data-uuid="032f33d7-fb0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="IT Asset Management" data-label-english="IT asset management" href="/de/itsm/it-asset-management">IT Asset Management</a> (auch ITAM genannt) wird sichergestellt, dass die Assets eines Unternehmens dokumentiert, bereitgestellt, gewartet, aktualisiert und ordnungsgemäß stillgelegt werden, wenn der Zeitpunkt dafür gekommen ist. Kurz gesagt, es ist der Prozess, bei dem dafür gesorgt wird, dass materielle und immaterielle Assets von Wert nachverfolgt und korrekt verwendet werden.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Vorfallmanagement </h3> <p>Das <a data-event="clicked" data-uuid="8bced454-8b0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Vorfallmanagement" data-label-english="Incident management" href="/de/incident-management">Vorfallmanagement</a> ist ein Prozess zur Reaktion auf ein ungeplantes Ereignis oder eine Serviceunterbrechung, um den normalen Servicebetrieb wiederherzustellen. Angesichts aller Software-Services, auf die Unternehmen heutzutage angewiesen sind, gibt es mehr potenzielle Ausfallpunkte als je zuvor. Daher muss dieser Prozess bereit sein, schnell auf Probleme zu reagieren und sie zu lösen.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Problemmanagement </h3> <p><a data-event="clicked" data-uuid="46d1f6f6-c10" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Problemmanagement" data-label-english="Problem management" href="/de/itsm/problem-management">Problemmanagement</a> ist der Prozess der Identifizierung und Verwaltung der Ursachen von Vorfällen bei einem IT-Service. Beim Problemmanagement geht es nicht nur darum, Vorfälle zu erkennen und zu beheben, sondern auch darum, die zugrundeliegenden Ursachen eines Vorfalls zu ermitteln, zu verstehen und die beste Methode zu finden, um diese Ursachen zu beseitigen.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Änderungsmanagement </h3> <p>Das <a data-event="clicked" data-uuid="21f0c810-060" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Änderungsmanagement" data-label-english="Change management" href="/de/itsm/change-management">Änderungsmanagement</a> stellt sicher, dass Standardverfahren für die effiziente und schnelle Bearbeitung aller Änderungen an der IT-Infrastruktur eingesetzt werden, und zwar unabhängig davon, ob es sich um die Einführung neuer Services, die Verwaltung bestehender Services oder die Lösung von Problemen im Code handelt. Ein effektives Änderungsmanagement bietet den Kontext und die nötige Transparenz, um Engpässe zu vermeiden und Risiken zu minimieren.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > ITSM-Software und Tools </h2> </div> <div class="component component--textblock text-longform"> <p>Eine <a data-event="clicked" data-uuid="d86d9928-e10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ITSM-Software" data-label-english="ITSM software" href="/de/software/jira/service-management/itsm-software">ITSM-Software</a> erlaubt IT-Teams die Ausrichtung an den Unternehmensanforderungen und die Einführung eines strategischen Ansatzes für Wandel, Transformation und Wachstum. Es gibt eine Vielzahl von ITSM-Softwaretools auf dem Markt, von eigenständigen Anwendungen bis hin zu Plattformservices. </p> <p>IT-Teams beschweren sich oft darüber, dass die traditionellen ITSM-Systeme und -Tools, die sie verwenden, unflexibel sind und sich daher nur schwer an neue Anforderungen anpassen lassen. Es gibt in der Regel auch verschiedene Tools für die verschiedenen ITSM-Prozesse. </p> <p>Modulare Tools schaffen Barrieren, führen zu isolierten Endbenutzern und sorgen für einen Mangel an Transparenz unter den Teams. Herkömmliche ITSM-Tools sind oft schwer bereitzustellen und zu verwalten. Endbenutzer müssen also Tools verwenden, die nicht intuitiv sind, was wiederum zu mangelhaften oder gar nicht vorhandenen Self-Service-ITSM-Funktionen führt.</p> <p>Die Wahl der richtigen <a data-event="clicked" data-uuid="d86d9928-e11" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Servicedesk-Software" data-label-english="service desk software" href="/de/software/jira/service-management/features/service-desk">Servicedesk-Software</a> für dein Unternehmen ist entscheidend, da der Servicedesk die Grundlage einer zuverlässigen ITSM-Lösung ist. Der Servicedesk ist die Schnittstelle zwischen Kunden und dem IT-Team. </p> <p>ITIL selbst definiert einen Servicedesk als "zentrale Anlaufstelle zwischen dem Serviceprovider und den Benutzern. Ein typischer Servicedesk verwaltet Vorfälle und Serviceanfragen und kümmert sich um die Kommunikation mit den Benutzern." </p> <p>Der Servicedesk sollte auch eine wichtige Rolle bei der Verwaltung anderer ITSM-Praktiken spielen. Prüfe, ob dein Servicedesk und deine anderen ITSM-Tools die folgenden Anforderungen erfüllen:</p> <ul> <li><strong>Einfache Verwendung und Einrichtung</strong>: Verfügt über ein übersichtliches, intuitives Self-Service-Portal, das die Anforderung von Hilfe, die Suche nach Informationen und die Nachverfolgung des Vorgangsstatus vereinfacht.</li> <li><strong>Erleichterte Zusammenarbeit</strong>: Bietet eine Plattform für Entwickler und funktionsübergreifende Teams, um gemeinsam an einer schnelleren Problemlösung zu arbeiten.</li> <li> <p><strong>Anpassung an deine Anforderungen</strong>: Ist flexibel genug, um jeden denkbaren Lösungs-, Eskalations- oder Änderungsprozess zu unterstützen, den deine IT-Teams entwickeln.</p> </li> </ul> <p>Die Wahl der Servicedesk-Software ist sehr wichtig, da sie die Grundlage für eine zuverlässige ITSM-Lösung bildet und als Schnittstelle zwischen Kunden und IT-Team dient. <a data-event="clicked" data-uuid="d86d9928-e12" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" href="/de/software/jira/service-management">Jira Service Management</a> zeichnet sich als Lösung aus, die diese Herausforderungen bewältigt. Sie punktet mit einem einfach zu bedienenden Self-Service-Portal, erleichtert die Zusammenarbeit zwischen Teams und bietet die Flexibilität, die zur Unterstützung verschiedener IT-Lösungs-, Eskalations- und Änderungsprozesse erforderlich ist.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Schnellere Wertschöpfung mit ITSM-Strategien für die Zusammenarbeit </h2> </div> <div class="component component--textblock text-longform"> <p>ITSM steht bei der Modernisierung von Unternehmen im Mittelpunkt. Dank der zunehmenden Verfügbarkeit von softwaregestützten Services können IT-Serviceteams den Mitarbeitern und Teams im gesamten Unternehmen eine schnellere Wertschöpfung ermöglichen. Die Rolle des IT-Teams hat sich von der Unterstützung des Unternehmens zur Differenzierung des Geschäfts gewandelt. Es ist an der Zeit, sich auf Ansätze für ITSM zu konzentrieren, die den Fokus auf Zusammenarbeit, Benutzerfreundlichkeit und schnellere Wertschöpfung legen.</p> <p><a data-event="clicked" data-uuid="778ad609-910" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" href="/de/software/jira/service-management">Jira Service Management</a> ist eine wertvolle Plattform für ITSM-Initiativen. Sie unterstützt nicht nur sieben grundlegende ITSM-Praktiken, sondern bietet auch eine umfassende <a data-event="clicked" data-uuid="778ad609-911" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ITSM-Vorlage" data-label-english="ITSM template" href="/de/software/jira/templates/it-service-management">ITSM-Vorlage</a>. Diese Vorlage erleichtert die Implementierung wichtiger Servicemanagement-Workflows und gewährleistet so einen schnellen und effizienten Start der ITSM-Prozesse. Durch die nahtlose Integration in Praktiken der Zusammenarbeit und die hohe Benutzerfreundlichkeit ist Jira Service Management ein strategisches Tool für IT-Teams, die ihre ITSM-Strategien verbessern und die Wertschöpfung beschleunigen wollen.</p> </div> </div> <div class="component no-flex component--block text-center" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/free" data-event="clicked" data-uuid="39282316-26" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Jira Service Management kostenlos testen" data-label-english="Try Jira Service Management for free" class="component__link button button--one button--regular button--primary " > Jira Service Management kostenlos testen </a> </div> </div> </div> </div> </div> <div class="container-fluid imkt-content-hub-microsite--section--cta"> <div class="row flex-container reduced-row"> <div class="component--agile-card-link half"> <div class="inner-card box-shadow default default"> <div class="card-header transparent" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:cb6b689b-a4c8-4061-a4d8-ba09d3726b53/agile-pattern-agile-at-scale.svg?cdnVersion=2612');"></div> <div class="card-content"> <span class="eyebrows heading">White Paper </span> <h4 class="heading">Atlassian für ITSM</h4> <p>Die Grundlagen, die du über ITSM mit Atlassian wissen solltest – über IT-Bereitstellung, Betrieb und Support sowie Best Practices und Tipps.</p> <a href="/de/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="96ee1d89-6b-link-text" data-event-component="linkButton" data-event-container="agileCardLink" data-schema-version="1" data-label="Leitfaden herunterladen" class="link-arrow">Leitfaden herunterladen <svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> <a href="/de/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="96ee1d89-6b-overlay-link" data-event-component="linkButton" data-event-container="agileCardLink" data-schema-version="1" data-label="Leitfaden herunterladen" class="overlay-link" aria-label="Atlassian für ITSM"></a> </div> </div> <div class="component--agile-card-link half"> <div class="inner-card box-shadow default default"> <div class="card-header transparent" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:ce641d58-fdb8-4ee9-8dc4-9cf30e764649/service-request-thumb.svg?cdnVersion=2612');"></div> <div class="card-content"> <span class="eyebrows heading">Auch interessant </span> <h4 class="heading">Leitfaden: Was ist unter "Management von Serviceanfragen" zu verstehen?</h4> <p>Durch das Management von Serviceanfragen können IT-Teams Kundenanfragen schnell und einfach erfüllen. Hier erfährst du mehr über den Prozess an sich und über Best Practices.</p> <a href="/de/itsm/service-request-management" data-event="clicked" data-uuid="235b06a7-d2-link-text" data-event-component="linkButton" data-event-container="agileCardLink" data-schema-version="1" data-label="Artikel lesen" class="link-arrow">Artikel lesen <svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> 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