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expires=' + expires.toGMTString() + '; domain=.' + this.getMasterDomain() + ';'; }, /** * get the master domain based on business rules */ getMasterDomain : function () { // default the master domain var masterDomain = 'thermofisher.com'; // check for alternate domain portion of URL var regexMatch = document.location.hostname.match(/\.(thermofisher)\.(cn)/i); if (regexMatch !== null) { masterDomain = regexMatch[1] + '.' + regexMatch[2]; } return masterDomain; }, /** * Check if init has been initiated once * @type {Boolean} */ initted: false, /** * @return {Array} method returns an array of a given object's key properties */ init: function () { this.page.country = this.getCookie("CK_ISO_CODE") || 'us'; this.page.language = this.getCookie('CK_LANG_CODE') || 'en'; this.page.siteName = 'thermo'; //hard coded this.initMerchandisingData(); this.initUserData(); this.displayDigitalData(); this.formSubmitEvent(); }, //specific function to set type of the page // need specific function to keep page type separate from other page attributes setPageType: function (type) { this.setPageAttribute('type', type); 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However, your shopping session will remain active in this window.Simply return here to continue shopping. \n Would you like to proceed?", "GREETING" :"", "SCMS_SHIP_TO_LAB" :"Ship To Lab", "SCMS_SHIP_TO_SC" :"Supply Center Order", "SCMS_SHIP_TO_SC_FOR_EU":"Supply Centre Order", "SUBMIT" :"Submit", "SUBMIT_ERROR_VALIDATE_EMAIL":"Sorry - we could not validate your email address. Please try again. ", "SUBMIT_ERROR_SERVER" :"We had an issue handling your request - please try again later.", "RECENT_SEARCHES" :"Recent searches", "inText" :"in", "searchSuggestions" :"Search suggestions", "RECENTLYVIEWED_TITLE" : "Recently Viewed Items", "RECENTLYVIEWED_DELETE" : "Remove", "RECENTLYVIEWED_TODAY" : "Today", "RECENTLYVIEWED_PAGINATE": "{C} of {T}", DF_MONTH_0:"January", DF_MONTH_1:"February", DF_MONTH_2:"March", DF_MONTH_3:"April", DF_MONTH_4:"May", DF_MONTH_5:"June", DF_MONTH_6:"July", DF_MONTH_7:"August", DF_MONTH_8:"September", DF_MONTH_9:"October", DF_MONTH_10:"November", DF_MONTH_11:"December", DF_WEEKDAY_0:"Sun", DF_WEEKDAY_1:"Mon", DF_WEEKDAY_2:"Tue", DF_WEEKDAY_3:"Wed", DF_WEEKDAY_4:"Thu", DF_WEEKDAY_5:"Fri", DF_WEEKDAY_6:"Sat", DF_FORMAT:"{0}, {2} {1}" }; var localizedImage = { LOGIN_WIDGET_EXPAND: "/store/global-header-footer-static/global/images/buttons/loginWidgetExpand.gif", LOGIN_WIDGET_MY_ACCOUNT_EXPAND: "/store/global-header-footer-static/global/images/buttons/loginWidgetMyAccountExpand.gif", LOGIN_WIDGET_CONTRACT: "/store/global-header-footer-static/global/images/buttons/loginWidgetContract.gif", LOGIN_WIDGET_MY_ACCOUNT_CONTRACT: "/store/global-header-footer-static/global/images/buttons/loginWidgetMyAccountContract.gif", LOGOUT_BUTTON: "/store/global-header-footer-static/global/images/buttons/useraccount.gif", CLOSE_SESSION_COOL: "/store/global-header-footer-static/global/images/buttons/Close-Session-Cool.JPG", ICON_CLOSE: "/store/global-header-footer-static/global/images/buttons/icon_close.GIF" }; var localizedLink = { "B2B_CHECK_OUT_LINK":"/en/US/procurement/lt?cmd=ViewCart&ShoppingCartKey=", "B2B_MANAGE_CART_LINK":"/en/US/procurement/lt?cmd=OILDataDisplay&ShoppingCartKey=", "B2B_VIEW_ALL_LINK":"/en/US/procurement/lt?cmd=ViewCart&ShoppingCartKey=", "LIGGED_IN_CHECKOUT_LINK":"/en/US/direct/lt?cmd=ViewCart&ShoppingCartKey=", "LOGGED_IN_MANAGE_CART_LINK":"/en/US/direct/lt?cmd=OILDataDisplay&ShoppingCartKey=", "LOGGED_IN_VIEW_ALL_LINK":"/en/US/direct/lt?cmd=ViewCart&ShoppingCartKey=", "ANONYMOUS_CHECKOUT_LINK":"/en/US/adirect/lt?cmd=ViewCart&ShoppingCartKey=", "ANONYMOUS_MANAGE_CART_LINK":"/en/US/adirect/lt?cmd=OILDataDisplay&ShoppingCartKey=", "ANONYMOUS_VIEW_ALL_LINK":"/en/US/adirect/lt?cmd=ViewCart&ShoppingCartKey=", "PRODUCT_DETAIL_URL_B2B":"/en/US/procurement/lt?cmd=catProductDetail&productID=", "PRODUCT_DETAIL_URL_ANONYMOUS":"/en/US/adirect/lt?cmd=catProductDetail&productID=", "PRODUCT_DETAIL_URL_LOGGED_IN":"/en/US/direct/lt?cmd=catProductDetail&productID=", "MY_ACCOUNT_LINK_CSR":"/en/US/enterpriseMgr/lt?cmd=HomeDataDisplay", "QUICK_ORDER_ANONYMOUS":"/en/US/adirect/lt?cmd=IVGNQuickOrderLanding", "MY_ACCOUNT_LINK_B2B":"/en/US/procurement/lt?cmd=PartnerSysUserMyAccount", "ORDER_STATUS_LINK_B2B":"/en/US/procurement/lt?cmd=WorkspaceDataDisplay&_Tab=Ordered", "MY_ACCOUNT_LINK":"/en/US/direct/lt?cmd=PartnerSysUserMyAccount", "ORDER_STATUS_LINK":"/en/US/direct/lt?cmd=WorkspaceDataDisplay&_Tab=Ordered", "COMERGENT_CLOSE_SESSION_LINK":"/en/US/procurement/lt?cmd=PunchInOrder&mode=Cancel", "REGISTRATION_URL":"/en/US/adirect/lt?cmd=FullRegistrationData&GroupKey=103&Command=updateExecute&anonymousHomePageMsg=OnlineOrderingPageDisplay", "LIGGED_IN_CHECKOUT_LINK_SCMS":"/en/US/direct/lt?cmd=ViewCart&ShoppingCartKey=", "SCMS_CHECKOUT_SC":"/en/US/procurement/lt?cmd=SetSCMSAddress", "SCMS_CHECKOUT":"/en/US/procurement/lt?cmd=ViewCart&ShoppingCartKey=", "PSCMS_CHECKOUT_SC":"/en/US/procurement/lt?cmd=PSCMSCheckout", "GUEST_USER_AUTH_REDIRECT":"/en/US/procurement/lt?cmd=B2BMasterUserRegistration&operation=identifyUser", "GUEST_USER_AJAX_AUTH":"/en/US/procurement/lt?cmd=B2BMasterUserRegistration&operation=validateNLogin", "GUEST_USER_AJAX_AUTH_UNIQUE_EXPRESS":"/en/US/procurement/lt?cmd=ExpressUniqueUserEmailUpdate", "GUEST_USER_SEARCH_TOOL":"/en/US/direct/lt?cmd=WorkspaceDataDisplay&_Tab=Ordered" }; var localizedMasterUserPopoverSettings = { title:'', content_template: '<div><span class="master-user-popover-close-button">x</span><p class="content_fill">Please enter your email address to use this feature.</p>'+ '<form class="masterUserEmailSubmit form-inline" action="" method="post" onsubmit="return false;">'+ '<div class="auth-error-messaging">'+ '<small class="text-error error-form error-required hide">'+localizedStrings.EMAIL_ERROR_4+'</small>'+ '<small class="text-error error-form error-invalid hide">'+localizedStrings.EMAIL_ERROR_4+'</small>'+ '<small class="text-error error-form error-register hide">'+localizedStrings.SUBMIT_ERROR_SERVER+'</small>'+ '<small class="text-error error-form error-communicate hide">'+localizedStrings.SUBMIT_ERROR_VALIDATE_EMAIL+'</small>'+ '</div>'+ '<span class="control-group">'+ '<input type="text" name="masterUserEmailAddress" class="masterUserEmailAddress input-medium" />'+ '</span> '+ '<input type="button" class="btn btn-primary button primary-button" value="'+localizedStrings.SUBMIT+'" />'+ '<input type="hidden" name="return-url" class="return-url" />'+ '<input type="hidden" name="return-url-is-function-call" class="return-url-is-function-call" />'+ '</form>', content_ordering: '<p class="content_fill content_ordering_fill">Please enter your email address to see order history. Or, you can <a href="#" class="link_search_tool">use the search tool</a> to look for individual orders.</p>', html:true, trigger:'manual', template: '<div class="popover" style="width: 300px; max-width: none;"><div class="arrow"></div><div class="popover-inner"><h3 class="popover-title"></h3><div class="popover-content"><p></p></div></div></div>' }; </script>  <script type="text/javascript"> window.performance && window.performance.mark && window.performance.mark("header_26"); </script>   <script type="text/javascript"> window.performance && window.performance.mark && window.performance.mark("globalHeader:renderEnd"); </script> <div class="full-bg" id="full-bg"></div> <div class="search-bg" id="search-bg"></div> </div> </header> </div>    <script src="/shared-static/scripts/global-functions-fallback.js" defer="defer"></script>   <script> // set pageType on DigitalData Object from the JSP variable value. digitalData.setPageType("cq"); // TFCE-3156 set page template name into DigitalData Object digitalData.setPageAttribute('cqtemplate', "/conf/tfsite/settings/wcm/templates/storefront-3-3-details"); digitalData.setPageAttribute('jcrTitle', "Order FAQs"); digitalData.setPageAttribute('ltMetaDescription', "Frequently asked questions about ordering from Thermo Fisher Scientific."); digitalData.setPageAttribute('businessUnit', "Corp Accounts"); digitalData.setPageAttribute('searchDimensions', ""); digitalData.setPageAttribute('productDivision', "Corporate"); </script>  <script id="domainFinder" src="/shared-static/scripts/global-variables-fallback.js"></script>  <div id="punchout" class="cmp-container"> <div class="container-fluid pl-l3 pr-l1"> </div> </div> <div class="cmp-p-container"> <div id="storefront-home" class="cmp-container"> <div class="cmp-p-container"> <div id="page-heading-hero-home" class="cmp-container"> <div class="cmp-p-pageheadinghero m--dark"> <div id="pageheadinghero-253240848" class="cmp-pageheadinghero cta-container " style="background-image:url(\2f content\2f dam\2ftfsite\2fimages\2fhelpandsupport\2f FAQ\2f abstract-teal-2880x570.jpg);background-size:cover;background-repeat:no-repeat;"> <div class="cmp-pageheadinghero__gradient cmp-pageheadinghero__gradient-black"></div> <nav class="cmp-breadcrumb"> <ol class="cmp-breadcrumb__list" itemscope itemtype="http://schema.org/BreadcrumbList"> <li class="cmp-breadcrumb__item cmp-breadcrumb__item--active" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">FAQs</span> <meta itemprop="position" content="1"/> </li> </ol> </nav> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h1 class="cmp-pageheading__text">Order FAQs</h1> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container container-fluid"> <div id="container-98422c8666" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--3 aem-GridColumn--offset--default--0"> <div id="container-ffa192b5b4" class="cmp-container"> <div class="aem-Grid aem-Grid--3 aem-Grid--default--3 "> <div class="cmp-p-ctaitem m--btn-link m--left-icon m--back-icon mb-l2 aem-GridColumn aem-GridColumn--default--3"><div class="cmp-ctaitem" id="ctaitem-9452528c16"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support.html"> <span class="cmp-ctaitem__icon icon-24-arrow-right-mono"></span> <span class="cmp-ctaitem__text">Back</span> </a> </div> </div> <div class="cmp-p-accordion m--left-rail aem-GridColumn aem-GridColumn--default--3"><div id="accordion-9df8302223" class="cmp-accordion" data-cmp-is="accordion"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="accordion-9df8302223-item-ab73678554" data-cmp-expanded> <h2 class="cmp-accordion__header"> <button id="accordion-9df8302223-item-ab73678554-button" class="cmp-accordion__button cmp-accordion__button--expanded" aria-controls="accordion-9df8302223-item-ab73678554-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Table of contents</span> <span class="cmp-accordion__icon"></span> </button> </h2> <div data-cmp-hook-accordion="panel" id="accordion-9df8302223-item-ab73678554-panel" class="cmp-accordion__panel cmp-accordion__panel--expanded" role="region" aria-labelledby="accordion-9df8302223-item-ab73678554-button"><div class="cmp-p-anchorlist"><div class="cmp-anchorlist" id="anchorlist-ab73678554" aria-label="On this page:"> <span class="cmp-anchorlist__title">On this page:</span> <div class="cmp-anchorlist__list"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-da3a9c5915" class="cmp-container"> <div class="cmp-p-sectioncontainer mt-l5 m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-f8ea5e5496"> <div class="cmp-sectiontitle"> <h2 id="register" class="cmp-sectiontitle__text" data-anchor-nav-title="Register for an account">Register for an account</h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-7f9af6e168" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-28cc3657ba" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-40733982" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I create a basic account?</h2> <p>Visit thermofisher.com/register, complete the form, and verify your email to begin using purchasing tools like web quotes, lists, collaboration tools and more.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-9da4be6db1"> <a class="cmp-ctaitem__anchor" href="/identity/account/registration/"> <span class="cmp-ctaitem__text">Create account now</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-80e294c087" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-917715392" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I set up a purchasing account?</h2> <p>If you already have a thermofisher.com account and you’re interested to access account-specific pricing, link your account to your institution’s account <a href="/store/v2/accounts/registration">here</a>.</p> <p>Setup is instant with a colleague's invitation. Otherwise, provide shipping and billing details for validation by our Customer Care team <a href="/store/v2/accounts/registration">here</a>.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d8320008f7" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1493850519" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How long does it take to validate a new purchasing account?</h2> <p>Expect your new purchasing account to be available within 24 hours after providing institution information, shipping, and billing addresses, pending verification by our Customer Care team.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-223c7ab507" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-dad64f4e94" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-894448114" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">What happens if I place an order before my purchasing account is validated? </h2> <p>The order will be on hold until the account is confirmed by our Customer Care team.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-168408fc3f" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-150643294" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I invite my coworkers to my existing institution's account?</h2> <p>Existing account holders can instantly <a href="/identity/invite/colleagues">invite colleagues</a> to purchase from the institution's account on thermofisher.com, facilitating their access to product purchases.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-dc1e33a011"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-register-for-account.html#invite"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-527a641fb6" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-daf455a6f2" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-6c287af3f9"> <div class="cmp-sectiontitle"> <h2 id="dashboard" class="cmp-sectiontitle__text" data-anchor-nav-title="Using your Account Dashboard">Using your Account Dashboard</h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-008b9af546" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-p-title aem-GridColumn aem-GridColumn--default--12"><div id="title-fc6abc5e40" class="cmp-title"> <h3 class="cmp-title__text">How do I access my Account Dashboard?</h3> </div> </div> <div class="cmp-p-text mt-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="text-355463582" class="cmp-text"> <p>Access your <a href="/store/v2/accounts/dashboard">Account Dashboard</a> to facilitate your buying experience with personalized shopping tools, consolidate order-related information, and access to key documents.</p> <p> </p> <p>Learn more about the services and tools in the Account Dashboard <a href="/us/en/home/support/how-to-use-account-dashboard.html">here</a>.</p> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-a85301a234" class="cmp-container"> <div class="cmp-p-title"><div id="title-92b9a9d6e7" class="cmp-title"> <h3 class="cmp-title__text">Track, manage and share orders</h3> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-049b04f2da" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-09a8925ff8" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1758498984" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">Where can I find my Order History information?</h2> <p>Within your Account Dashboard navigation, select <a href="/store/orders/history/?filterOptions=%7B%22orderChannel%22:%5B%5D,%22orderStatus%22:%5B%5D%7D&tourFlag=false&previousFlag=false&_requestOptions=%7B%22limit%22:15,%22page%22:0,%22sortOrder%22:%22desc%22,%22sortProperty%22:%22orderDate%22,%22recentOrdersPage%22:false%7D&searchFields=%7B%22searchText%22:%22%22,%22dateFrom%22:%22%22,%22dateTo%22:%22%22,%22salesOrderNumber%22:%22%22,%22catalogNumber%22:%22%22,%22accountNumber%22:%22%22,%22productName%22:%22%22,%22customerNickName%22:%22%22,%22purchaseOrderNumber%22:%22%22,%22creditCard%22:%22%22,%22zipCode%22:%22%22,%22dateRange%22:%22range%22,%22countryCode%22:%22%22%7D">Order History</a> to retrieve both order documents (such as dispatch notes and invoices) and product documents (Certificates, Data Sheets) for transactions placed either online or through Customer Care.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-7ea185664c"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-use-account-dashboard.html#order-management"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-3a8eca7a66" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1578018938" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I share my Order History information with coworkers? </h2> <p>The <a href="/store/collaborators/myCollaborators">'My Collaborators'</a> feature on your Account Dashboard allows you to easily share your order history information with colleagues. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-e623290cac"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-use-account-dashboard.html#order-management"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-7d96eca4a4" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-446233885" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I share shopping lists with my coworkers? </h2> <p>Add products to an existing list or new list while you shop, and share lists with coworkers for collaboration or to request purchase on your behalf. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-48e6ca5bb2"> <a class="cmp-ctaitem__anchor" href="/store/v2/shared-list#/lt?cmd=SharedListLanding"> <span class="cmp-ctaitem__text">Share lists with coworkers here</span> </a> </div> </div> </div> </div>  </div> </div> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-b146d390c2" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d25250f01e" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1113231368" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I check my order status? </h2> <p>For online or offline orders, access the <a href="/store/orders/solu">Order Lookup Tool</a><strong> </strong>to<strong> </strong>track your order status and check on shipments through delivery with your sales order number. You can also access dispatch notes.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-7e63a95ac1"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-check-order-status-track-shipments.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-2f41203958" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-2071680742" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I manage my Saved Carts?</h2> <p>Shopping carts are auto-saved and can be managed in your account dashboard under <a href="/store/v2/savedcart">Saved Carts</a>. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-66645db413" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-6582f3f427" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-50ecde18fb" class="cmp-container"> <div class="cmp-p-title"><div id="title-0ad71bf519" class="cmp-title"> <h3 class="cmp-title__text">View and change account profile</h3> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-861056c517" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d54d8ffb2e" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1939940009" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I update my account profile information?</h2> <p>Review and update your contact information or change your account password in <a href="/store/v2/account-center/my-account/profile/">My Profile</a>. You can also update your email notification preferences, shipping and billing addresses, and payment methods.<strong></strong></p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-e04124b667" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-981490635" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I update my contact information? </h2> <p>Review and <a href="/store/v2/account-center/my-account/profile">update your contact information</a>, update your account e-mail address for confirmation letters, literature, and other communications. Changes made here will not affect your shipping address.<strong></strong></p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-3357453f2a" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1546961470" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I change my password? </h2> <p>To <a href="/identity/change-password/">change your password</a>, enter your current password and create a unique and strong password to protect your account. It should be 8-20 characters, including one uppercase letter, one lowercase letter, one number, and at least one special character.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-71f530b2b8" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-acbf6a5bc1" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-61363660" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I set up order-related email notifications? </h2> <p><a href="/store/v2/account-center/my-account/profile">Update your Order Confirmation Settings</a>, so you can turn the following on or off: order and shipping confirmation emails, copies of invoice receipts, delivery confirmation emails, same as product and promotional updates.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-b7e11fa3fa" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1019813034" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I personalize my shipping or billing address? </h2> <p>Instantly <a href="/store/v2/account-center/my-account/profile">update the 'attention to', 'department or lab' and 'building or room' fields</a> in existing validated shipping and billing addresses. </p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-f1dac3b1f6" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-363910125" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I add a new address? </h2> <p><a href="/store/v2/account-center/my-account/profile/shipping-and-billing/new">Add a new address</a> or request address changes here. Allow up to 24 hours for customer care to verify it. If you add a new address that is already associated to your account, it will be available immediately. During this time, the address will be shown as 'Pending' and you'll receive confirmation when the update is complete. </p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height"> <div id="container-f4f0cea159" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-3a8cb532cc" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-2102816578" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I manage my payment methods? </h2> <p>Review and edit credit card or PO information <a href="/store/v2/account-center/my-account/profile/manage-payment">here</a>. </p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-32d678715d" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-286743790" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I invite my coworkers to my existing institution's account?</h2> <p>Existing account holders can instantly <a href="/identity/invite/colleagues">invite colleagues</a> to purchase from the institution's account on thermofisher.com, facilitating their access to product purchases.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-ec4647a186"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-register-for-account.html#invite"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-26516351db" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container"> <div id="container-0f52bbfef8" class="cmp-container"> <div class="cmp-p-container p-l1"> <div id="container-67b9fd90ab" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-c621983cb7" class="cmp-container"> <div class="cmp-p-title"><div id="title-5772bde4c1" class="cmp-title"> <h3 class="cmp-title__text">Additional links and tools</h3> </div> </div> </div> </div> <div class="cmp-p-container m--match-height"> <div id="container-c036d17313" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-b5c517ffb2" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-695105279" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I access my quote history?</h2> <p>Access <a href="/store/quotes">quote history</a> and search for quotes by quote number, quote name, quote date, and expiration date. <strong></strong></p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-9a862aee69" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1653554653" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I manage my Thermo Fisher Scientific assets using Services Central?</h2> <p>Services Central lets you manage your Thermo Fisher Scientific instruments and equipment on a single online platform. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-d14cc6d23b"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/products-and-services/services/services-central.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-67ff2a4b35" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1725939761" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I use Thermo Fisher Connect Platform?</h2> <p>For support with the Connect Platform, please email </p> <p><a href="support.informatics@thermofisher.com">support.informatics@thermofisher.com</a></p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> </div> </div> </div> <div class="ghost"> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-49d0c51f81" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-5a580dc2f7"> <div class="cmp-sectiontitle"> <h2 id="order" class="cmp-sectiontitle__text" data-anchor-nav-title="How to order">How to order</h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-fed0f3a877" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-6de7e4cba6" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-973627175" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I place an online order?</h2> <p>Place an online order by adding items to your cart from product pages, search results, content pages, or custom tools pages. You can also use the Quick Order tool to bulk upload products, copy and paste items, or manually add items to your order. Additionally, you can promote items to your cart from Save for Later, a Shared List, a Saved or Transferred Cart, or reorder from your Order History.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-798120e8c9"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-place-orders.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-0fb254a290" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1932076549" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I add multiple products to my cart using Quick Order tool?</h2> <p>Access <a href="/store/v2/quick-order">Quick Order tool</a> to add multiple products directly to your cart by entering catalog numbers using copy/paste or manual input. You can also use it to bulk upload many items simultaneously. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-523aa96462"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-place-orders.html#quick-order"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-fa671139a6" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1420691982" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I share shopping lists with my coworkers?</h2> <p>Add products to an existing list or new list while you shop and share lists with coworkers for collaboration or to request purchase on your behalf. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-73358212bc"> <a class="cmp-ctaitem__anchor" href="/store/v2/shared-list#/lt?cmd=SharedListLanding"> <span class="cmp-ctaitem__text">Share lists with coworkers here</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-1b4d2de13f" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-52556131c5" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1796397801" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I manage my Saved Carts?</h2> <p>Shopping carts are auto-saved and can be managed in your account dashboard under <a href="/store/v2/savedcart">Saved Carts</a>. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d63cf9279c" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1540120121" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I save products for later purchases?</h2> <p>You can put aside items in your shopping cart that you do not want to buy right away but might consider in the future with ‘Save for later’.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-4646a142ce" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1684606352" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I enter promotions or quotes to get special pricing?</h2> <p>Once all items are added to your cart, simply enter the promotion code or quote in the designated area labeled 'Enter a quote or a promotion' and then select 'apply'.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-eba163d793"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-apply-promo-quote-codes.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-952d3863ce" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-9035438039" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1570155478" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I look for product alternatives?</h2> <p>If a product is not immediately available or has been discontinued, you will be able to view and select an in-stock product alternative suggestion. Look for the text "Available alternatives" next to the unavailable product. Explore the details of each alternative product and add it to your cart if suitable.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-55e5e19650" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1766362444" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I set up in-stock notifications?</h2> <p>Request to be notified when products are back in stock at your local distribution center by using the 'In-stock Notifications' feature. Simply enter your email address and select 'Notify Me'. You will receive an email with a link to the product for purchase when it is back in stock locally.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-7a560eb0b1" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-483247336" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I check my order status?</h2> <p>Check your order's status, including shipment tracking information, within the <a href="/store/orders/history">Order History</a> section of your Account Dashboard or the Check Order Status tool on the top right of all pages.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-931c599382"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-check-order-status-track-shipments.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-48161bf38e" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-48ffce017a" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-723508149" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I edit my shipping and billing addresses?</h2> <p>After selecting 'Proceed to checkout', you can review your shipping and billing addresses. Select any authorized shipping or billing addresses in your institution account. You can <a href="/store/v2/account-center/my-account/profile">update the 'attention to', 'department or lab' and 'building or room' fields</a> in existing validated shipping and billing addresses. If needed, you can request edits or a new shipping/billing addresses.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-b5053f5e38" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-234941225" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">What payment methods are accepted?</h2> <p>Select from Purchase Order or My Approver will pay as your payment method. If you choose My Approver, specify the approver for the order.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d755edc6c0" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-e84d392588" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-ed636d5060"> <div class="cmp-sectiontitle"> <h2 id="promotions" class="cmp-sectiontitle__text" data-anchor-nav-title="Promos and quotes">Promos and quotes</h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-87ea157912" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-9514f72f7f" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1624693590" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I enter promotions or quotes to get special pricing?</h2> <p>Once all items are added to your cart, simply enter the promotion code or quote in the designated area labeled 'Enter a quote or a promotion' and then select 'apply'.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-6e32f20d9b"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-apply-promo-quote-codes.html#review"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-69ac8a31ce" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-935699808" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">What should I do if I encounter an error message while applying a promotion or quote?</h2> <p>Certain promotions cannot be combined. If you get an error when applying a promotion, leave comments in the special instructions section during checkout for our Customer Care team to review.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-dbaf3e84dc"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-apply-promo-quote-codes.html#codes"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-9a8c5a3222" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-665197186" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I save promotions or quotes for future purchases?</h2> <p>You can save your promotion or quote codes within your profile under <a href="/store/v2/account-center/my-account/profile/manage-payment">Payment Methods</a>. Once saved, they will appear automatically in your cart for each purchase until you remove them from your profile.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-20384083a1" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-980eecbe1f" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-12058830" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I view a Sales Quote and share it with coworkers?</h2> <p>Sales Quotes can be viewed from the <a href="/store/quotes">Quote History</a> section of your account. This section allows you to download a copy of a quote and share it with your coworkers.</p> <p>Learn more about web quotes <a href="/us/en/home/support/generate-web-quote.html">here</a>. </p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-c38539bcdc" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-676437e850"> <div class="cmp-sectiontitle"> <h2 id="web-quote" class="cmp-sectiontitle__text" data-anchor-nav-title="Generate a Web Quote ">Generate a Web Quote </h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-290f983321" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-86b47d00de" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-613656607" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I generate a Web Quote with contracted account pricing?</h2> <p>Utilize the Generate Web Quote feature in the cart to produce a PDF summary of specified products, displaying your account pricing and the total order cost, including taxes and handling fees.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-6a480bf893"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/generate-web-quote.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-c0131a5eb0" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-686030069" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I view and share a Web Quote with coworkers?</h2> <p>Once generated, a Web Quote appears under Saved Carts with a "W" prefix, ready for your convenience. You can save, print, or share the PDF file with colleagues.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-b16238863d"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/generate-web-quote.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-100be557cd" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-2008040233" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">Does the pricing on my Web Quote can change?</h2> <p>Yes, the pricing on your Web Quote is based on current rates. However, prices may change without notice, rendering your Web Quote outdated. For inquiries about pricing, contact your Account Representative.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1"> <div id="container-a2386d5fcb" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-7cb54ea0fe"> <div class="cmp-sectiontitle"> <h2 id="manage" class="cmp-sectiontitle__text" data-anchor-nav-title="Manage orders ">Manage orders </h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-e87f868bf5" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-b4cb80e1cd" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1581761711" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I check my order status? </h2> <p>Check your order's status, including shipment tracking information, within the <a href="/store/orders/history">Order History</a> section of your Account Dashboard or the Check Order Status tool on the top right of all pages.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-815be36062"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-check-order-status-track-shipments.html"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d46aa32ec3" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1263747195" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I reorder products? </h2> <p>You can reorder products either from <a href="/store/orders/history/">Order History</a> or a shared list. In Order History, select the order number or expand the plus sign on the right to review order details and access the reorder button.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-fde2aafa42" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1861709052" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">Where can I find my order history information? </h2> <p>Within your Account Dashboard navigation, select <a href="/store/orders/history/?filterOptions=%7B%22orderChannel%22:%5B%5D,%22orderStatus%22:%5B%5D%7D&tourFlag=false&previousFlag=false&_requestOptions=%7B%22limit%22:15,%22page%22:0,%22sortOrder%22:%22desc%22,%22sortProperty%22:%22orderDate%22,%22recentOrdersPage%22:false%7D&searchFields=%7B%22searchText%22:%22%22,%22dateFrom%22:%22%22,%22dateTo%22:%22%22,%22salesOrderNumber%22:%22%22,%22catalogNumber%22:%22%22,%22accountNumber%22:%22%22,%22productName%22:%22%22,%22customerNickName%22:%22%22,%22purchaseOrderNumber%22:%22%22,%22creditCard%22:%22%22,%22zipCode%22:%22%22,%22dateRange%22:%22range%22,%22countryCode%22:%22%22%7D">Order History</a> to retrieve both order documents (such as dispatch notes and invoices) and product documents (Certificates, Data Sheets) for transactions placed either online or through Customer Care.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-2b9925fc5e"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-manage-orders.html#history"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-099f4b7989" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-455bdcad49" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-864360625" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I start a return or report an issue with my order?</h2> <p>Request a return or report order issues, by completing <a href="/store/order/report/issues">this form</a> to get assistance. A Customer Care representative will contact you with the next steps to handle your request.</p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-39e6ad8290"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-manage-orders.html#returns"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> <div class="ghost aem-GridColumn aem-GridColumn--phone--4 aem-GridColumn--default--4"> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-270353d1a1" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-179783668" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I obtain order-related documents?</h2> <p>Expand order details within <a href="/store/orders/history">Order History</a> or Recent Orders, to access dispatch notes, proof of delivery and invoices for the items that you have ordered.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-b79ed409dd" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-633474451" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I get Key Technical Product Documents?</h2> <p>Expand order details within <a href="/store/orders/history">Order History</a> or Recent Orders, and select 'Product Documents' drop-down menu, to access all product documents for the items that you have ordered such as manuals, certificates, safety data sheets, and protocols.</p> <p>You can also download product documents for the items you have ordered directly <a href="/us/en/home/support/documents-certificates.html">here</a>.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="ghost aem-GridColumn aem-GridColumn--default--12"> </div> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-80a06f2287" class="cmp-container"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </div> </div> </div> </div> </div> <div class="cmp-p-sectioncontainer m--indent-l1"><div class="cmp-sectioncontainer" id="sectioncontainer-5c8a081e95"> <div class="cmp-sectiontitle"> <h2 id="order-status" class="cmp-sectiontitle__text" data-anchor-nav-title="Check order status and track shipments">Check order status and track shipments</h2> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-07c14d7e9d" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-abbf3e0386" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-2044050952" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I check my order status without logging in?</h2> <p>Select 'Order Status' at the top right of the website, or use <a href="/store/orders/solu">Order Lookup Tool</a> to track your order status and check on shipments through delivery with your PO number or sales order number. Then, input the shipping postal code/zip code and click 'View Order Details’. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-cf6c955fad"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-check-order-status-track-shipments.html#order-status"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-d0ae5634e0" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1962366766" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I check my order status if I have multiple orders assigned to the same PO number?</h2> <p>For PO numbers with multiple orders assigned, you need to specify an order date range to obtain status for the correct order.<strong></strong></p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-503cbb4aa4" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-1207973261" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I access dispatch notes for my order?</h2> <p>Use <a href="/store/orders/solu">Order Lookup Tool</a> to view the most up-to-date availability information for each product in your order and access dispatch notes.</p> </div> <div class="cmp-ctalist"> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-p-container m--match-height aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-deb65adf10" class="cmp-container"> <div class="aem-Grid aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cmp-p-container p-l1 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="container-da991da9ad" class="cmp-container"> <div class="aem-Grid aem-Grid--default--4 aem-Grid--phone--12 "> <div class="cmp-p-textimage m--teaser aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4"><div class="cmp-textimage cta-container" id="textimage-605817732" data-cmp-hook-cta="ctapanel"> <div class="cmp-textoverlay"> <div class="cmp-textoverlay__textwrapper"> <h2 class="cmp-textoverlay__title">How do I view the expected arrival date for my order?</h2> <p>Click 'Track Shipments' to view the expected arrival date(s) and access the shipment tracking details for the order, including the number of items and products in each shipment. Select ‘Sign up for delivery’ notifications and receive SMS texts. </p> </div> <div class="cmp-ctalist"> <div class="cmp-p-ctaitem m--btn-link"><div class="cmp-ctaitem" id="ctaitem-9f652bc3f0"> <a class="cmp-ctaitem__anchor" href="/sg/en/home/support/how-to-check-order-status-track-shipments.html#track"> <span class="cmp-ctaitem__text">Learn more</span> </a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ghost"> </div> <div class="ghost"> </div> <div class="cmp-p-experiencefragment"> </div> <div class="cmp-p-experiencefragment"> <div id="experiencefragment-842a9e598a" class="cmp-form-xf cmp-form-xf--"> <div id="container-1008b821ca" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-p-container p-l1 aem-GridColumn aem-GridColumn--default--12"> <div id="container-cd9bbb387b" class="cmp-container"> <div class="cmp-p-text"> <div id="text-93296864" class="cmp-text"> <p>For Research Use Only. 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