Frequently Asked Questions | NBA Photo Store

<!DOCTYPE html> <html> <head> <title>Frequently Asked Questions | NBA Photo Store</title> <meta name="description" content="Browse through our frequently asked questions and answers."> <meta name='viewport' content='width=device-width, initial-scale=1'> <meta name='robots' content='noindex'> <link rel='canonical' href='https://photostore.nba.com/contactus.html?tab=faq'> <link rel='stylesheet' type='text/css' href='/css/stylesheet.css?v=07ebac5800'> <script type='text/javascript' src='/js/globalScripts.js?v=07ebac5800'></script> <script type='text/javascript' src='https://www.google.com/recaptcha/api.js'></script> <script type='text/javascript' src='/js/jquery371.js'></script> <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=56c38c5e-a024-450f-828f-ffe278fb406e"></script> <script type='text/javascript'> var httpobject = []; var requestcount = 0; var stamp = new Date(); var previoustime = stamp.getTime(); var timerid = -99; var allowChat = 1; function newHttpReq() { var newRequest = null; try { newRequest = new XMLHttpRequest(); } catch(trymicrosoft) { try { newRequest = new ActiveXObject("Msxml2.XMLHTTP"); } catch(othermicrosoft) { try { newRequest = new ActiveXObject("Microsoft.XMLHTTP"); } catch(failed) { newRequest = null; } } } return newRequest; } httpobject[-1] = newHttpReq(); if(!httpobject[-1]) { alert("Error Initializing XMLHttpRequest!"); } function submitform() { document.getElementById('submitdiv').innerHTML = "<img src='/assets/images/Searching.gif' style='float: left;'>"; document.getElementById('supportticketform').submit(); } function submitfaqsearchform() { document.getElementById('faqsearchform').submit(); } function displayfaq(id) { if(document.getElementById('faq[' + id + ']').style.display == 'none') { document.getElementById('faq[' + id + ']').style.display = 'inline-block'; if(document.getElementById('faqlink[' + id + ']')) { document.getElementById('faqlink[' + id + ']').style.display = 'inline-block'; } } else { document.getElementById('faq[' + id + ']').style.display = 'none'; if(document.getElementById('faqlink[' + id + ']')) { document.getElementById('faqlink[' + id + ']').style.display = 'none'; } } } function lookupfaq(page) { if(timerid != -99) { clearTimeout(timerid); } var subject = document.getElementById('subject').value; var email = document.getElementById('email').value; var stamp = new Date(); var currenttime = stamp.getTime(); elapsedtime = (currenttime - previoustime) / 1000; previoustime = currenttime; if(subject.length == 0) { document.getElementById('faqsearchresultsdiv').style.display = 'none'; } if(elapsedtime < 0.500) { timerid = setTimeout("lookupfaq(" + page + ")",750); return; } if (subject.length >= 3) { //alert(subject); document.getElementById('faqsearchresultsdiv').innerHTML = "<p style='float: left; padding-top: 2px; padding-right: 10px; font-size: 11pt; font-family: helvetica, arial; '>Searching for Possible Answers</p><img src='/assets/images/Searching.gif' style='float: left;'>\n"; document.getElementById('faqsearchresultsdiv').style.display = 'inline'; var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('faqsearchresultsdiv').innerHTML = httpobject[localvalue].responseText; } }; var url = "../queries/querycontactusfaqsearch.php"; var poststring = "subject=" + encodeURIComponent(subject) + "&email=" + encodeURIComponent(email) + "&page=" + page; httpobject[localvalue].open('post',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(poststring); requestcount += 1; } } function hidefaqresults() { document.getElementById('faqsearchresultsdiv').innerHTML = ' '; document.getElementById('faqsearchresultsdiv').style.display = 'none'; } function lookupfaqsearchterm(page) { if(timerid != -99) { clearTimeout(timerid); } var subject = document.getElementById('faqsearchterm').value; var stamp = new Date(); var currenttime = stamp.getTime(); elapsedtime = (currenttime - previoustime) / 1000; previoustime = currenttime; if(subject.length == 0) { document.getElementById('faqsearchtermresultsdiv').innerHTML = ''; } if(elapsedtime < 0.500) { timerid = setTimeout("lookupfaqsearchterm(" + page + ")",750); return; } if (true) { if(subject.length <= 3) { subject = ''; } //alert(subject); document.getElementById('faqsearchtermresultsdiv').innerHTML = "<p style='float: left; padding-top: 2px; padding-right: 10px; font-size: 11pt; font-family: helvetica, arial; '>Searching for Possible Answers</p><img src='/assets/images/Searching.gif' style='float: left;'>\n"; //document.getElementById('faqsearchresultsdiv').style.display = 'inline'; var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('faqsearchtermresultsdiv').innerHTML = httpobject[localvalue].responseText; } }; var url = "../queries/queryfaqsearch.php"; var poststring = "subject=" + encodeURIComponent(subject) + "&page=" + page; httpobject[localvalue].open('post',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(poststring); requestcount += 1; } } function faqSearchCheckForEnter(event) { theEvent = event || window.event; if(theEvent.keyCode === 13) { //lookupfaqsearchterm(1); theEvent.preventDefault(); } } function createForegroundAndBackgroundDiv() { if(!document.getElementById('foregroundDiv') || !document.getElementById('backgroundDiv')) { var newdiv; //var cssstyle; // Background Div if(!document.getElementById('backgroundDiv')) { newdiv = document.createElement('div'); //cssstyle = ''; newdiv.id = 'backgroundDiv'; //newdiv.setAttribute('style',cssstyle); //newdiv.style.cssText = cssstyle; document.body.appendChild(newdiv); } // Foreground Div if(!document.getElementById('foregroundDiv')) { newdiv = document.createElement('div'); //cssstyle = ''; newdiv.id = 'foregroundDiv'; //newdiv.setAttribute('style',cssstyle); //newdiv.style.cssText = cssstyle; document.body.appendChild(newdiv); } } } function showAttachmentForm() { showForegroundAndBackgroundDiv(); var localvalue = requestcount; var postString = 'action=showUploadForm'; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('foregroundDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = '../queries/queryUploadAttachmentContactUs.php'; httpobject[localvalue].open('POST',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(postString); requestcount += 1; } function submitAttachment() { document.getElementById('attachmentForm').submit(); document.getElementById('uploadMessageDiv').innerHTML = "<p style='display: inline-block; vertical-align: middle; font-size: 10pt; font-family: helvetica, arial; padding-right: 5px;'>Please Wait</p><img style='display: inline-block; vertical-align: middle;' src='/assets/images/Searching.gif'>"; } function showForegroundAndBackgroundDiv() { var backgroundObject = document.getElementById('backgroundDiv'); backgroundObject.style.width = '100%'; backgroundObject.style.height = '100%'; backgroundObject.style.visibility = 'visible'; var widthClient = parseInt(document.documentElement.clientWidth); var heightClient = parseInt(document.documentElement.clientHeight); var widthTarget; var heightTarget; if(heightClient < 400) { widthTarget = parseInt(widthClient*0.95); heightTarget = parseInt(heightClient*0.95); } else { if(widthClient > heightClient) { widthTarget = parseInt(widthClient*0.80); heightTarget = parseInt(heightClient*0.60); } else { widthTarget = parseInt(widthClient*0.80); heightTarget = parseInt(heightClient*0.80); } } if(widthTarget > 900) { widthTarget = 900; } if(heightTarget > 800) { heightTarget = 800; } var offsetLeft = 0; var offsetTop = 0; var offsetX = 0; var offsetY = 0; var foregroundObject = document.getElementById('foregroundDiv'); foregroundObject.style.width = widthTarget + 'px'; foregroundObject.style.height = heightTarget + 'px'; foregroundObject.style.visibility = 'visible'; //foregroundObject.innerHTML = "<img src='/assets/images/Searching.gif' style='display: inline-block; margin-top: 20px;'>"; foregroundObject.style.left = (offsetX + offsetLeft + parseInt((widthClient - (widthTarget + 0)) / 2)) + 'px'; foregroundObject.style.top = (offsetY + offsetTop + parseInt((heightClient - (heightTarget + 0)) / 2)) + 'px'; document.getElementById('closeForegroundXImage').style.display = 'inline-block'; } function hideForegroundAndBackgroundDivs() { document.getElementById('backgroundDiv').style.visibility = 'hidden'; document.getElementById('foregroundDiv').style.visibility = 'hidden'; document.getElementById('closeForegroundXImage').style.display = 'none'; } function updateAttachmentList() { hideForegroundAndBackgroundDivs(); var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('attachmentContainerDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = 'queries/queryContactUsAttachments.php?action=updateList'; httpobject[localvalue].open('GET',url,true); httpobject[localvalue].send(null); requestcount += 1; } function deleteAttachment(attachmentId) { var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('attachmentContainerDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = 'queries/queryContactUsAttachments.php?action=deleteAttachment&deleteAttachmentId=' + attachmentId; httpobject[localvalue].open('GET',url,true); httpobject[localvalue].send(null); requestcount += 1; } function launchChat() { var departmentData = zE('webWidget:get', 'chat:department', 'Customer Service'); console.log(departmentData); //return; window.zESettings = { webWidget: { contactOptions: { enabled: true, contactButton: { '*': 'Get in touch' } } } }; //zE('webWidget', 'reset'); zE('webWidget', 'open'); zE('webWidget', 'show'); } zE('webWidget', 'open'); zE('webWidget', 'hide'); zE('webWidget:on', 'close', function() { zE('webWidget', 'hide'); }); zE('webWidget:on', 'chat:connected', function(){ var departmentData = zE('webWidget:get', 'chat:department', 'Customer Service'); if(allowChat == 1 && departmentData.status == 'online') { document.getElementById('chatButtonContainerDiv').style.display = 'inline-block'; } else { //alert('no'); } }); window.addEventListener('resize',function(e) { if(document.getElementById('foregroundDiv') && document.getElementById('foregroundDiv').style.visibility == 'visible') { showForegroundAndBackgroundDiv(); } }); </script> <style> h1 { float: none; display: inline-block; width: 100%; font-size: 18pt; font-family: montserratregular, cabin; color: #444444; border-bottom: none; text-align: center; text-transform: uppercase; } h1:after { display: block; width: 100px; height: 2px; overflow: hidden; background-color: #CCCCCC; content: ""; margin: auto; margin-top: 12px; margin-bottom: 10px; font-size: 10pt; line-height: 0%; } h2 { float: left; display: inline-block; width: 100%; font-size: 20pt; font-family: cabin, oswald, arial; font-weight: normal; padding-top: 50px; padding-bottom: 10px; border-bottom: 1px solid #CCCCCC; } #contactUsSubtitle { display: inline-block; width: 100%; padding-top: 0px; font-size: 11pt; font-family: helvetica, arial; color: #444444; line-height: 150%; text-align: center; } #contactUsSubtitle a, #contactUsSubtitle a:active, #contactUsSubtitle:link { font-size: inherit; font-family: inherit; color: inherit; text-decoration: underline; } #tabContainerDiv { float: left; width: 100%; height: 40px; overflow-y: visible; margin: 0px; margin-top: 40px; padding: 0px; border-bottom: 1px solid #AAAAAA; } .tabNormal, .tabNormal:active, .tabNormal:link, .tabNormal:visited { float: left; box-sizing: border-box; width: 30%; height: 100%; padding: 8px; padding-left: 15px; font-size: 14pt; font-family: montserratregular, arial; color: #444444; margin-right: 3%; overflow: hidden; border: 1px solid #AAAAAA; border-bottom: none; cursor: pointer; cursor: hand; overflow: hidden; box-shadow: none; background-color: #FFFFFF; text-shadow: none; } .tabNormal:last-of-type() { margin-right: 0px; border: 1px solid #FF0000; } .tabSelected, .tabSelected:active, .tabSelected:link, .tabSelected:visited { height: calc(100% + 1px); overflow: hidden; box-shadow: 5px 5px 8px #DDDDDD; box-shadow: none; background-color: #F5F5F5; background-image: url('https://images.fineartamerica.com/public/assets/images/BackgroundTextureGray.gif'); background-image: none; text-shadow: none; } .artistHeadshot { display: inline-block; width: 10%; border: none; border-radius: 2px; box-shadow: 0px 5px 8px -5px #CCCCCC; margin-bottom: 15px; } #supportticketform label { display: inline-block; width: 100%; margin-bottom: 5px; font-size: 10pt; font-family: helvetica, avenir, arial; color: #444444; } #selectTicketType { display: inline-block; box-sizing: border-box; width: 100%; max-width: 500px; padding: 5px; font-size: 12pt; font-family: arial; border: 1px solid #AAAAAA; } .textboxshadow { display: inline-block; box-sizing: border-box; width: 100%; max-width: 500px; padding: 5px; font-size: 12pt; font-family: arial; border: 1px solid #AAAAAA; } textarea { float: left; font: 10pt arial; border: 1px solid #AAAAAA; box-shadow: none; } .contactUsInputSection { display: inline-block; width: 100%; margin-top: 20px; } #inputSectionSupportTicketType { margin-top: 0px; margin-bottom: 10px; } #inputSectionFullName { width: 45%; max-width: 240px; margin-right: 15px; } #inputSectionEmail { width: 45%; max-width: 240px; } .ghostButton, .ghostButton:link, .ghostButton:active, .ghostButton:visited, .ghostButton:hover { display: inline-block; vertical-align: middle; text-align: center; font-size: 14pt; font-family: cabin, oswald, arial; text-transform: none, uppercase; color: #444444; border: 1px solid #CCCCCC; border-radius: 0px; padding: 8px; padding-left: 15px; padding-right: 15px; background-color: #FFFFFF; letter-spacing: 0px; word-spacing: 0px; text-decoration: none; } .ghostButton:hover { color: #FFFFFF; background-color: rgba(106,201,157,0.90); border: 1px solid rgba(106,201,157,0.90); border-radius: 2px; } #faqsearchterm { float: none; display: inline-block; box-sizing: border-box; vertical-align: middle; width: calc(100% - 100px); max-width: 500px; padding: 5px; margin-right: 10px; font-size: 14pt; font-family: arial; color: #000000; border: 1px solid #AAAAAA; border-radius: 0px; } #faqsearchterm::placeholder { color: #999999; } #searchButtonContainer { display: inline-block; vertical-align: middle; } #searchButton { padding: 4px; padding-left: 15px; padding-right: 15px; } #foregroundDiv { position: fixed; z-index: 5001; left: 0px; top: 0px; overflow: auto; padding: 0px; background-color: #FAFAFA; visibility: hidden; text-align: center; overflow: hidden; } #closeForegroundXImage { display: none; position: fixed; max-width: 25px; top: 15px; right: 15px; z-index: 6000; } #backgroundDiv { position: fixed; z-index: 5000; left: 0px; top: 0px; width: 10px; height: 10px; background-color: #000000; visibility: hidden; opacity: 0.90; filter: alpha(opacity=90); } #chatButtonContainerDiv { display: none; width: 100%; margin-top: 30px; margin-bottom: 0px; text-align: center; } #chatButton { display: inline-block; box-sizing: border-box; max-width: 300px; padding: 10px; padding-left: 25px; padding-right: 25px; font-size: 16pt; font-family: montserratregular, arial; text-transform: uppercase; color: #444444; border: 1px solid #AAAAAA; border-radius: 2px; background-color: #FAFAFA; box-shadow: 0px 12px 5px -8px #EEEEEE; } #chatButton:hover { color: #FFFFFF; border-color: #80B83B; background-color: #80B83B; } #chatImage { display: inline-block; vertical-align: middle; margin-top: 5px; } #chatSpan { margin-left: 15px; font-size: inherit; font-family: inherit; color: inherit; text-transform: uppercase; } @media screen and (max-width: 800px) { #tabContainerDiv { height: 50px; } .tabNormal, .tabNormal:active, .tabNormal:link, .tabNormal:visited { font-size: 9pt; } #inputSectionFullName { width: 100%; max-width: 100%; margin-right: 0px; } #inputSectionEmail { width: 100%; max-width: 100%; } .artistHeadshot { width: 22%; } } @media screen and (max-width: 640px) { #faqsearchterm { width: 100%; margin-right: 0px; } #searchButtonContainer { width: 100%; margin-top: 10px; text-align: center; } } </style> </head> <body style='background-color: #FFFFFF; background-image: none; text-align: center;'>  <script type='text/javascript'> window.dataLayer = window.dataLayer || []; window.dataLayer.push({'visitorType': 'newVisitor'}); </script> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-PVJ22PD" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-52JXDXQ');</script>   <script> !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n; n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; 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none;'>one-of-a-kind, hand painted masterpieces</a>!</p> </div> </div> <header id='headercontainerdiv'> <div class='container'> <div id='header'> <div id='headerLogoDiv'> <a href='https://photostore.nba.com'><img id='headerLogoImage' src='/assets/images/whiteLabelWebsites/nba/logoNbaPhotos003.png?v=3' alt='NBA Photo Store' title='NBA Photo Store'></a> </div> <form id='searchFormHeader' name='searchFormHeader' class='' method='post' action='https://photostore.nba.com/shop'> <input type='hidden' class='searchType' name='searchType' value = "keywords"> <div id='headerSearchTypeDiv' onclick="showsearchtypeoptionsheader('searchTypeOptionsHeader');" onkeydown="keyDownSearchTypeOptionsHeader('searchTypeOptionsHeader',event);" tabindex='0'> <div style='display: inline-block; padding-top: 0px;'> <p class='searchTypeName' style='float: none; display: inline-block; vertical-align: middle; padding-top: 8px; font-size: 8pt; font-family: montserratlight, arial; color: #666666; text-decoration: none;'>Keyword</p> <img src='/images/ArrowDownVTransparent.png' style='display: inline-block; vertical-align: middle; padding-left: 2px; padding-top: 10px; max-width: 11px; max-height: 8px;'> </div> </div> <input type='text' id='searchFormHeaderInput' name='searchtag' onfocus='headerSearchFocus();' onkeypress='checkForEnterSearchFormHeader(event);' value="" placeholder='Search'> <button type='button' id='searchFormHeaderImageMagnifyingGlassLink'><img id='searchFormHeaderImageMagnifyingGlass' src='/assets/images/LogoSearchMagnifyingGlass.png' alt='Search' title='Search'></button> <div id='searchTypeOptionsHeader' class='searchTypeOptionsContainer' onMouseOut='hidesearchtypeoptionstimeheader();' style='position: absolute; top: -1px; left: -1px; width: 85px; z-index: 5000000; text-align: center; background-color: #FFFFFF; border: 1px solid #999999; display: none;'> <a href="javascript: selectSearchType('keywords','Keyword');" onMouseOver='cancelclosetimersearchtypeoptionsheader();' 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Artist');" onMouseOver='cancelclosetimersearchtypeoptionsheader();' style='float: left; width: 100%; height: 15px; padding-top: 8px; padding-bottom: 7px; font: 8pt arial; text-decoration: none;'>Title + Artist</a> </div> </form> <div id='headerMainLinksContainer'> <a id='headerNavigationShopLink' class='headerNavigationLinks' data-showarrow='1' data-targetMenuId='menuShop' onmouseover="menuPreOpen2019(event);" onmouseout="mclosetime()" onkeydown="menuKeyPress(event);" ontouchstart="menuToggle2019(event);" href="/art">Shop</a> <a id='headerNavigationDiscoverLink' class='headerNavigationLinks' onmouseover="mclose()" href="https://photostore.nba.com/collectiongroups">Discover</a> <button type='button' onclick="toggleMobileNavigationDiv('search');"><img id='headerNavigationSearchIcon' data-showarrow='1' src='/assets/images/LogoSearchMagnifyingGlass.png'></button> </div> <div id='headerShoppingCartDivNew'> <a href='https://photostore.nba.com/shoppingcart.html'><img 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Hornets</a></li> <li><a href='/collections/chicago+bulls'>Chicago Bulls</a></li> <li><a href='/collections/cleveland+cavaliers'>Cleveland Cavaliers</a></li> <li><a href='/collections/detroit+pistons'>Detroit Pistons</a></li> <li><a href='/collections/indiana+pacers'>Indiana Pacers</a></li> <li><a href='/collections/miami+heat'>Miami Heat</a></li> <li><a href='/collections/milwaukee+bucks'>Milwaukee Bucks</a></li> <li><a href='/collections/new+york+knicks'>New York Knicks</a></li> <li><a href='/collections/orlando+magic'>Orlando Magic</a></li> <li><a href='/collections/philadelphia+76ers'>Philadelphia 76ers</a></li> <li><a href='/collections/toronto+raptors'>Toronto Raptors</a></li> <li><a href='/collections/washington+wizards'>Washington Wizards</a></li> </ul> </div> <div class='headernavigationmenutextdiv'> <div> <p><a href='/art'>Players</a></p> </div> <ul class='headernavigationmenutextlist'> <li><a href='/art/michael+jordan'>Michael Jordan</a></li> <li><a href='/art/lebron+james'>LeBron James</a></li> <li><a href='/art/wilt+chamberlain'>Wilt Chamberlain</a></li> <li><a href='/art/kareem+abdul+jabbar'>Kareem Abdul-Jabbar</a></li> <li><a href='/art/bill+russell'>Bill Russell</a></li> <li><a href='/art/magic+johnson'>Magic Johnson</a></li> <li><a href='/art/larry+bird'>Larry Bird</a></li> <li><a href='/art/shaquille+oneal'>Shaquille O'Neal</a></li> <li><a href='/art/tim+duncan'>Tim Duncan</a></li> <li><a href='/art/kobe+bryant'>Kobe Bryant</a></li> <li><a href='/art/charles+barkley'>Charles Barkley</a></li> <li><a href='/art/kevin+durant'>Kevin Durant</a></li> <li><a href='/art/scottie+pippen'>Scottie Pippen</a></li> <li><a href='/art/stephen+curry'>Stephen Curry</a></li> <li><a href='/art/chris+paul'>Chris Paul</a></li> <li><a href='/art/russell+westbrook'>Russell Westbrook</a></li> <li><a href='/art/anthony+davis'>Anthony Davis</a></li> <li><a href='/art/james+harden'>James Harden</a></li> <li><a href='/art/giannis+antetokounmpo'>Giannis Antetokounmpo</a></li> <li><a href='/art/kawhi+leonard'>Kawhi Leonard</a></li> <li><a href='/art/klay+thompson'>Klay Thompson</a></li> <li><a href='/art/kyrie+irving'>Kyrie Irving</a></li> <li><a href='/art/damian+lillard'>Damian Lillard</a></li> <li><a href='/art/paul+george'>Paul George</a></li> <li><a href='/art/draymon+green'>Draymond Green</a></li> <li style='margin-top: 0px;'><a class='headerNavigationButton' href='/art'>View All</a></li> </ul> </div> <div style='display: inline-block; width: 100%;'>   </div> </div> </div> </div> </div> </nav> <script type='text/javascript' nonce=''> function attachHeaderEventHandlers() { // Add event listeners to the drop-down menus. var targetElements = document.getElementsByClassName('headerButtonGoToUrl'); for(var i = 0; i < targetElements.length; i ++) { targetElements[i].addEventListener('click', goToUrl2023); } document.getElementById('searchFormHeaderImageMagnifyingGlassLink').addEventListener('click', function() {document.searchFormHeader.submit()}); } if(typeof flagGlobalScriptLoaded != 'undefined') { attachHeaderEventHandlers(); } else { window.addEventListener('globalScriptLoaded', attachHeaderEventHandlers); } </script> <div class='container'> <div style="display: inline-block; width: 100%; min-height: 750px; padding-top: 40px; padding-bottom: 25px; margin: auto; overflow: hidden; text-align: left;"> <h1>Frequently Asked Questions</h1> <div id='chatButtonContainerDiv'> <a id='chatButton' href="javascript: launchChat();"><img id='chatImage' src='/assets/images/HeaderQuoteTransparent.png'><span id='chatSpan'>Live Chat</span></a> </div> <div id='tabContainerDiv'> <a class='tabNormal' href='/contactus.html?tab=contactus'> Contact Us </a> <a class='tabNormal tabSelected' href='/contactus.html?tab=faq'> FAQ </a> </div> <div style='float: left; box-sizing: border-box; width: 100%; padding: 25px; background-color: #F5F5F5; border: 1px solid #AAAAAA; border-top: none;'> <p style='display: inline-block; width: 100%; font-size: 10pt; font-family: arial;'>Our FAQ search engine really does work!   I know what you're thinking... these things never work.   Give it a try.   You'll have your answer in less than one second:</p> <div style='display: inline-block; width: 100%; padding-top: 25px;'> <form id='faqsearchform' name='faqsearchform' style='display: inline-block; width: 100%;' method='post' action='/contactus.html'> <input id='faqsearchterm' name='faqsearchterm' onkeydown="faqSearchCheckForEnter();" onkeyup='lookupfaqsearchterm(1);' autocomplete='off' placeholder="Start typing here, and watch what happens..." value=""> <p id='searchButtonContainer'><a id='searchButton' class='ghostButton' href='javascript: lookupfaqsearchterm(1);'>Search</a></p> </form> <div id='faqsearchtermresultsdiv' style='display: inline-block; width: 100%; margin-top: 20px;'> <style> .faqNavigationDiv { display: flex; display: -webkit-flex; box-sizing: border-box; width: 100%; flex-direction: row; flex-wrap: wrap; justify-content: space-between; align-items: center; align-content: center; -webkit-flex-wrap: wrap; -webkit-justify-content: space-between; -webkit-align-items: center; -webkit-align-content: center; } #faqNavigationDivTop { padding-bottom: 10px; border-bottom: 1px solid #999999; } #faqNavigationDivBottom { padding-top: 10px; margin-top: 15px; border-top: 1px solid #999999; } #resultCount { display: inline-block; vertical-align: middle; font-size: 10pt; font-family: arial; color: #000000; } .pageListDiv { display: inline-block; vertical-align: middle; text-align: right; } .linkPageList, .linkPageList:active, .linkPageList:link, .linkPageList:visited, .linkPageList:hover { display: inline-block; vertical-align: middle; font-size: 10pt; font-color: #444444; margin-left: 10px; } .linkPageNumber, .linkPageNumber:active, .linkPageNumber:link, .linkPageNumber:visited, .linkPageNumber:hover { padding: 5px; padding-top: 2px; padding-bottom: 2px; border: 1px solid transparent; border-radius: 2px; } .linkPageNumberSelected, .linkPageNumberSelected:active, .linkPageNumberSelected:link, .linkPageNumberSelected:visited { border: 1px solid #999999; } @media screen and (max-width: 640px) { #resultCount { width: 100%; text-align: center; } .pageListDiv { width: 100%; margin-top: 10px; text-align: center; } } </style> <div id='faqNavigationDivTop' class='faqNavigationDiv'> <p id='resultCount'>Displaying: 1 - 10 of 67</p><div class='pageListDiv'> <span class='linkPageList linkPageNumber linkPageNumberSelected'>1</span><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(2);'>2</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(3);'>3</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(4);'>4</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(5);'>5</a><a class='linkPageList linkPageNext' rel='next' href='javascript: lookupfaqsearchterm(2);'>Next</a></div> </div> <div style='display: inline-block; width: 100%; margin-top: 20px; margin-bottom: 20px;'> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>1:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(2);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>I made a sale. When will I be paid?</a></p> <p id='faqlink[2]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=2' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[2]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>NBA Photo Store has a 30-day return policy. That means that buyers can return their orders to us for a full refund anytime within 30 days after the date of purchase. As a result, we can't pay our members for their sales until that 30 day window expires and we're certain that the orders won't be returned. <br> <br>Payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month. For example, on November 15th, we send out payments for all orders that were placed on or before October 15th. <br> <br>Here's a common point of confusion. Let's say that you make a sale on October 17th. Many of our members expect to be paid for that sale on November 15th. That is not correct. <br> <br>In this case, since the order was placed on October 17th, the buyer has until November 17th to return it to us. Therefore, we can't issue a payment on November 15th. <br> <br>This sale would be paid out on December 15th. <br> <br>Again - payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month. <br> <br>If you've chosen to be paid by check, please allow 5 - 10 business days for your check to arrive. If you've chosen to be paid by PayPal, your PayPal payment will arrive before the end of the day on the 15th. <br> <br></p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>2:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(6);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>Does NBA Photo Store ship worldwide?</a></p> <p id='faqlink[6]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=6' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[6]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>Yes. We ship all over the world. <br> <br>We have <a href='/global-print-on-demand-manufacturing-network.html' target='_blank' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: underline;'>14 manufacturing facilities</a> located in five different countries. <br> <br>If you can receive a package via UPS or FedEx, then we can ship to you!</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>3:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(7);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>When will my order ship?</a></p> <p id='faqlink[7]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=7' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[7]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>Products require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing the product on our website. Products will ship from the <a href='/global-print-on-demand-manufacturing-network.html' target='_blank' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: underline;'>manufacturing facility</a> located nearest to your destination address. <br> <br>Gift cards are delivered instantly via e-mail. <br> <br>Please note - even if you select "overnight" as your shipping method, we still need the time (above) to actually print, assemble, and package your order. Everything at NBA Photo Store is printed and manufactured "on demand". We don't have any pre-made products sitting on our shelves.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>4:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(11);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>What is your cancellation / return policy?</a></p> <p id='faqlink[11]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=11' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[11]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>Our return policy is very simple: <br> <br><a href='https://photostore.nba.com/moneybackguarantee.html' target='_blank' style='font-size: 11pt; font-family: helvetica, arial; text-decoration: underline;'>https://photostore.nba.com/moneybackguarantee.html</a> <br> <br>If you're not happy with a purchase that you made on photostore.nba.com, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - NBA Photo Store does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>5:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(19);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>Where is NBA Photo Store located?</a></p> <p id='faqlink[19]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=19' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[19]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>NBA Photo Store has production facilities in North Carolina (US), Georgia (US), California (US), and Glasgow (UK). Our corporate headquarters are in Santa Monica, California.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>6:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(1);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>Why aren't my images appearing in the search results?</a></p> <p id='faqlink[1]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=1' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[1]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>Our search engine refreshes itself once every 24 hours. If you upload images today, you'll have to wait until tomorrow before you can search for them. <br> <br>Also - please note that the search engine only pays attention to the keywords that you associated with your images... not their titles. Make sure that you have associated appropriate keywords with all of your images... wait 24 hours... and you'll be all set.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>7:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(3);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>When I search for my name, why can't I find myself?</a></p> <p id='faqlink[3]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=3' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[3]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>Our search engine refreshes itself once every 24 hours. If you just joined today, you'll have to wait until tomorrow before you can find yourself in the search results.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>8:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(4);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>I haven't received my check yet with my profits. How long does it take to receive a check in the mail?</a></p> <p id='faqlink[4]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=4' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[4]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>If you've chosen to receive payments via check (US residents only), checks are mailed out on the 15th of each month for all sales that occurred before the 15th of the previous month. <br> <br>So, on July 15th, we send out checks for all sales that occurred on or before June 15th. If your sale occurred on June 20th, then you missed the cutoff. You'll be paid on August 15th. <br> <br>Our check processing center is located in Arizona. The checks go out via regular USPS mail. Please allow 5 - 10 business days for your check to be delivered to you.</p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>9:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(5);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>Where is my order?</a></p> <p id='faqlink[5]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=5' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[5]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order. <br> <br>If you want to check on the status of your order at any time, just login to your account here on NBA Photo Store and then click on your "Purchases" page. <br> <br>You can login by going here: <br> <br><a href='https://photostore.nba.com/loginchoosetype.php' target='_blank' style='font-size: 11pt; font-family: helvetica, arial; text-decoration: underline;'>https://photostore.nba.com/loginchoosetype.php</a></p> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <div style='display: inline-block; width: 100%; padding-bottom: 5px; border-bottom: 5px;'> <p style='display: inline-block; vertical-align: top; width: 40px; font: 14pt arial;'>10:</p> <p style='display: inline-block; vertical-align: top; width: calc(100% - 120px); font-size: 14pt; font-family: helvetica, arial; color: #444444; text-decoration: underline;'><a href='javascript: displayfaq(8);' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: inherit;'>Can I get a discount for a bulk purchase?</a></p> <p id='faqlink[8]' style='display: none; vertical-align: top; font-size: 10pt; font-family: arial;'><a href='/faqlinks.html?id=8' rel='nofollow' target='_blank' style='font: 10pt arial; color: #335599; text-decoration: underline;'>Share Link</a></p> </div> <div id='faq[8]' style='display: none; width: 100%; padding-top: 20px; padding-bottom: 25px; margin-top: 20px; border-top: 1px solid #999999;'> <p style='display: inline-block; width: 100%; font: 10pt arial;'>If you plan to purchase 25 or more prints at the same time, please contact us by filling out the form on following page: <br> <br><a href='https://photostore.nba.com/contactus.html?tab=contactus' target='_blank' style='font-size: 11pt; font-family: helvetica, arial; text-decoration: underline;'>https://photostore.nba.com/contactus.html?tab=contactus</a> <br> <br>In order to provide you with a quote, we need to know exactly what you intend to purchase. Please provide links to all of the artwork pages and include detailed information about the print sizes, frames, mats, etc.</p> </div> </div> </div> <div id='faqNavigationDivBottom' class='faqNavigationDiv'> <p id='resultCount'>Displaying: 1 - 10 of 67</p><div class='pageListDiv'> <span class='linkPageList linkPageNumber linkPageNumberSelected'>1</span><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(2);'>2</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(3);'>3</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(4);'>4</a><a class='linkPageList linkPageNumber' rel='' href='javascript: lookupfaqsearchterm(5);'>5</a><a class='linkPageList linkPageNext' rel='next' href='javascript: lookupfaqsearchterm(2);'>Next</a></div> </div> </div> </div> </div> <div style='display: inline-block; width: 100%; padding-top: 15px;'> <h2>Return Shipments</h2> <p style='display: inline-block; width: 100%; font-size: 11pt; font-family: helvetica, arial; padding-top: 15px;'>If you would like to return an order that you received from NBA Photo Store, click <a href='returnsstep1.html?newrma=true' style='font-size: inherit; font-family: inherit; color: inherit; text-decoration: underline;'>here</a>.</p> </div> </div> </div> <iframe id='uploadiframe' name='uploadiframe' style='display: inline-block; width: 100%; height: 1px; overflow: hidden; visibility: hidden;'></iframe>  <link rel='stylesheet' type='text/css' href='/artistwebsites/customfiles/stylesheetDefaultFooter.css'>  <link rel='stylesheet' type='text/css' href='/artistwebsites/customfiles/nba/css/stylesheetFooter.css?v=2'> <footer id='customFooterContainerDiv'> <div class='container'> <div id='customFooter'> <div style='float: left; width: 100%;'> <div> <h3>Company</h3> <p><a href='https://photostore.nba.com/artistwebsites/customfiles/nba/about-nba-photos.html'>About</a></p> <p><a href='https://photostore.nba.com/contactus.html?tab=contactus'>Contact</a></p> <p><a href='https://photostore.nba.com/news.html'>News</a></p> <p><a href='https://photostore.nba.com/art'>Start Shopping</a></p> <h3 style='margin-top: 40px;'>Personal Information</h3> <p style='margin-top: 10px;'><a href='https://www.nba.com/news/privacy_policy.html#California_Privacy_Rights' target='_blank' style='font-weight: bold; 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