Claims management companies

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class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-4b0cc41f94c63a93c5892ebdac199f44375a1ad98d508e78d991bdd11f4768b7"> <h3 class="promo-block__title heading__underline">Contact us</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Get in touch by phone, via our online form, or by post:</p> <p> </p> <p>Financial Conduct Authority<br> 12 Endeavour Square<br> London E20 1JN</p> <p> </p> </div><a href="/contact" class="promo-block__read-more btn btn--arrow-right" aria-label="Contact us - Contact us">Contact us</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">What we do</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-48ba57b7c81f597c9b0b56f797a2db038c2eda8c1b609ef34a1fcde437031096"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-af0788bcdae397ca609147ba9c71929a4c77a656225a67ce1c006b4553ce1f3d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-353c7599c7659530f71473b5c37aeb5d2d77dfee000696297ba67709dadff69a"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d029e7be8055e108ff6a7831859741dbb82953d9cf657365b31801191fc9c9c1"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-7f2690f49a12aab844d80a6e4108cacf84e2c088339367e0515c962d6240948d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-8a0bdae148f347212f4c985c2fb6cd549cec35fda942965cb96af829048db62f"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="active active-trail tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link active-trail" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-bc797339933a3aa7d5469c8913655262dbc2e224a1baea86188d44516b69fb7f"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-e56a61366e171f6d4bfe7c5be1d5d2acec4e0a40651d978d580d93974c7563e8"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-68e6e96541e61110f9d018e16d55a0f49e8abc076c58f5558d292eec9fd11424 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-bac479b6f4b3ebd688905c007bd7f0b77e2c5a7d63c428d56d09c3bd5b43de22"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-02b0d45e8ba9d0d06dd23d8840a3a7efa320bc4f5cb00c9e4f6c37d97394edd1"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-134b32f00340dc85c97c712fc5f4cfcb96f19a4e4a7395316ebffa0db8a93e92"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content 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activities needing our approval. </div> <a href="/firms/claims-management-regulation" aria-label="Find out more" class="read-more-link"> <span class="read-more">Find out more</span> </a> <div class="promo-banner__second-cta"> <span></span> </div> </div> </div> </div> </div> </section> <div class="paragraph paragraph--type--content-list-block-new paragraph--view-mode--default component fca-colour--003c71 paragraph--with-border"> <div class="container"> <h2> In this section </h2> <div class="row"> <div class="paragraph paragraph--type--content-list-block-new-link-bloc paragraph--view-mode--default col-sm-4"> <h4 class="heading__underline heading__underline-colored"> Tasks for regulated firms </h4> <div class="content-list-block-new__links"> <a href="/firms/claims-management-regulation/apply-fca-authorisation">Apply for authorisation</a> <a href="/firms/claims-management-regulation/fees">CMCs: fees</a> <a href="/firms/claims-management-regulation/how-we-will-authorise-regulate">CMCs: how we authorise and regulate firms</a> <a href="/firms/claims-management-companies-our-regulation/reporting-requirements-cmcs">Reporting requirements for CMCs</a> <a href="/firms/claims-management-regulation/temporary-permission">Temporary permission</a> </div> </div> <div class="paragraph paragraph--type--content-list-block-new-link-bloc paragraph--view-mode--default col-sm-4"> <h4 class="heading__underline heading__underline-colored"> Your business </h4> <div class="content-list-block-new__links"> <a href="/firms/claims-management-regulation">About regulation</a> <a href="/firms/financial-crime">Financial crime</a> <a href="/firms/senior-managers-certification-regime">Senior Managers and Certification Regime</a> <a href="/firms/whistleblowing">Whistleblowing</a> </div> </div> <div class="paragraph paragraph--type--content-list-block-new-link-bloc paragraph--view-mode--default col-sm-4"> <h4 class="heading__underline heading__underline-colored"> Your customers </h4> <div class="content-list-block-new__links"> <a href="/firms/claims-management-regulation/complaints">Complaints about CMCs</a> <a href="/firms/fair-treatment-customers">Fair treatment of customers</a> <a href="/firms/financial-promotions-adverts">Financial promotions and adverts</a> <a href="/firms/unfair-contract-terms">Unfair contract terms</a> </div> </div> </div> </div> </div> <section class="promo-banner component full-width fca-innovation fca-innovation--right fca-innovation--darker-blue-gradient fca-custom-6c1d45-bg"> <div class="promo-banner__background-shape"></div> <div class="container"> <div class="promo-banner__background-shape--inner"></div> <div class="promo-banner__flex"> <span class="visually-hidden">/firms/claims-management-regulation</span> <div class="promo-banner__inner fca-custom-6c1d45-bg"> <div class="promo-banner__img-bg"> <h2 class="promo-banner__title heading__underline"> More about regulation </h2> <div class="promo-banner__copy"> Find out about our rules and if your firm needs to be authorised. </div> <a href="/firms/claims-management-regulation" aria-label="Find out more" class="read-more-link"> <span class="read-more">Find out more</span> </a> <div class="promo-banner__second-cta"> <span></span> </div> </div> </div> </div> </div> </section> <section class="component icons-row container fca-icons-transparent"> <h2> Quick links </h2> <div class="slick-view"> <div class="slick default"> <div class="icons-row__col col-xs-4 col-sm-2"> <a href="https://register.fca.org.uk/s/"> <div class="icons-row__icon-wrapper"> <span class="icons-row__icon"> <img alt="" title="Financial Services Register" src="/sites/default/files/styles/icon_teaser/public/media/icons/icon_homepage_check_the_register.png?itok=DT5xFYem" width="83" height="75" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </span> </div> <div class="icons-row__title"> <span class="h5">Financial Services Register</span> </div> </a> </div> <div class="icons-row__col col-xs-4 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class="icons-row__icon-wrapper"> <span class="icons-row__icon"> <img alt="" title="Authorisation" src="/sites/default/files/styles/icon_teaser/public/media/icons/icon_home_new_to_regulation.png?itok=NARsFQX6" width="83" height="75" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </span> </div> <div class="icons-row__title"> <span class="h5">Authorisation: new to regulation</span> </div> </a> </div> </div> </div> </section> <section class="four-content-blocks component fca-colour fca-colour--003c71 fca-innovation"> <div class="container"> <div class="triangle triangle--top"></div> <div class="four-content-blocks__title fca-colour__highlight-new heading__underline"> <h2> Key publications </h2> </div> </div> <div class="container"> <div class="four-content-blocks__body fca-colour__foundation"> <div class="row"> <div class="col-xs-12 col-md-12"> <div class="four-content-blocks__items"> <div class="four-content-blocks__item first"> <h3 class="four-content-blocks__item-title">Preventing claims management phoenixing by financial services firms</h3> <div class="four-content-blocks__item-text"> Rules banning CMCs from carrying out regulated claims management activity in certain circumstances. </div> <a href="/publications/policy-statements/ps22-6-preventing-claims-management-phoenixing-financial-services-firms" class="four-content-blocks__cta">PS22/6</a> </div> <div class="four-content-blocks__item "> <h3 class="four-content-blocks__item-title">Portfolio strategy: Claims Management Companies</h3> <div class="four-content-blocks__item-text"> Key risks of harm that CMCs pose customers and markets. </div> <a href="/publication/correspondence/claims-management-companies-portfolio-letter-2023.pdf" class="four-content-blocks__cta">FCA letter to firms</a> </div> <div class="four-content-blocks__item "> <h3 class="four-content-blocks__item-title">Protecting consumers from excessive claims management company fees</h3> <div 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